JP2017016470A - User management device and user management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a user management device with which it is possible to appropriately manage the behavior of a facility user and generate useful information associated with the user.SOLUTION: A user management system 1 comprises a user portable device 10, an access management device 20, a plurality of wireless receivers 30A-30D, and a user management server 40. The user portable device 10 is carried by a user of a facility 2. The access management device 20 is installed at the entrance-exit gate of the facility. Each of the plurality of wireless receivers 30A-30D is installed separately at a plurality of places inside the facility. The user management server 40 is connected to the access management device 20 and each of the plurality of wireless receivers 30A-30D. The user management server 40 specifies the position information of the user portable device on the basis of issuance-collection information received from the access management device 20 and the first identification information and second identification information received from each of the plurality of wireless receivers, and generates useful information associated with a user on the basis of the position information.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a user management apparatus and system for appropriately managing the behavior of facility users.

  Conventionally, techniques for managing the behavior of facility users have been studied. For example, Patent Document 1 (Japanese Patent Laid-Open No. 5-189661) discloses a technique for managing user behavior in order to prevent unauthorized use of a parking lot of a facility.

  In recent years, each facility has become more versatile and multifunctional. Along with this, the behavior of facility users is becoming more complex.

  As the behavior of facility users becomes more complex, it is becoming difficult to provide optimal useful information to users. As a result, for example, the utilization efficiency in public facilities may decrease and the sales efficiency in commercial facilities may decrease.

  The subject of this invention is providing the user management apparatus which can produce | generate the useful information relevant to a user while managing a user's action of a facility appropriately.

  A user management apparatus according to a first aspect of the present invention is a user management apparatus that manages a user portable apparatus that is carried by a facility user and wirelessly transmits unique first identification information. And an issuance / recovery unit, a plurality of radio reception units, a position information specifying unit, and a useful information generation unit. The issuance / recovery unit issues the user portable device when entering the facility, and collects the user portable device when leaving the facility. The plurality of radio receiving units are individually installed at a plurality of locations in the facility, and receive radio from the user portable device, each having unique second identification information, Associate with second identification information. The position information specifying unit specifies position information of the user portable device based on the first identification information and the second identification information. The useful information generation unit generates useful information related to the user based on the position information.

  According to this user management device, the location information of the user portable device is identified and useful based on the first identification information unique to the user portable device and the second identification information unique to each wireless receiver. Since the information is generated, it is possible to appropriately manage the behavior of the facility user and generate useful information related to the user.

  A user management apparatus according to a second aspect of the present invention is the user management apparatus according to the first aspect, wherein when each wireless reception unit receives wireless from the user portable device, the wireless reception time and the first The first identification information is associated with the second identification information. The user management apparatus further includes a position information storage unit that stores the position information of the user portable device in association with the reception time.

  According to this user management device, since the location information of the user portable device is stored in association with the reception time, it is possible to grasp how the user portable device has moved.

  A user management device according to a third aspect of the present invention is a user management device according to the second aspect, wherein a flow line analysis unit that performs a flow line analysis of the user device based on position information and reception time is provided. Further prepare. Thereby, the flow line analysis of a user portable apparatus is attained.

  A user management device according to a fourth aspect of the present invention is the user management device according to any one of the first to third aspects, wherein the issuance and collection unit is used as a user portable device when entering a facility. The program to be realized is installed on the portable device owned by the user. In addition, the issuance / recovery unit uninstalls the installed program when the facility leaves the facility.

  According to this user management device, since the portable device owned by the user is the user portable device, the introduction cost of the system can be reduced.

  A user management device according to a fifth aspect of the present invention is the user management device according to any one of the first to fourth aspects, in which the user portable device and each wireless reception unit are wirelessly connected by Wi-Fi. Communication is performed.

  According to this user management apparatus, since the Wi-Fi technology is used, the system can be easily expanded. Further, if an access point is already installed, no additional capital investment cost is required.

  A user portable device according to a sixth aspect of the present invention is a user management device according to any one of the first to fifth aspects, and manages a user portable device having a power generation function or a charging function.

  According to this user management device, radio waves from the user portable device are not interrupted, so that the position information of the user portable device can be always grasped.

  A user management device according to a seventh aspect of the present invention is the user management device according to any one of the first to sixth aspects, wherein the useful information generation unit uses the useful information based on the position information and the acceleration information. Is generated. Here, the user portable device further includes an acceleration detection unit that detects acceleration information. The user portable device transmits the acceleration information together with the first identification information wirelessly.

  According to this user management apparatus, the user's activity state can be analogized based on the acceleration information. Further, by classifying users according to such activity states, more appropriate useful information can be generated.

  A user management device according to an eighth aspect of the present invention is the user management device according to any of the first to seventh aspects, and is a user portable device issued to a facility parking lot user Manage.

  According to this user management device, the user portable device is issued in exchange for the parking of the vehicle owned by the user, so that the user portable device can be collected at a high recovery rate.

  A user management device according to a ninth aspect of the present invention is the user management device according to any one of the first to eighth aspects, wherein each wireless reception unit is installed at a plurality of locations in the facility. It is installed in the indoor unit of the harmony machine.

  According to this user management device, the system can be easily introduced by constructing the system using the air conditioning communication line.

  A user management system according to a tenth aspect of the present invention includes a user portable device carried by a facility user, an entrance / exit management device installed at a facility entrance / exit gate, and a plurality of locations within the facility. And a user management server connected to each of the entry / exit management device and each of the wireless reception devices. The user portable device includes a wireless transmission unit that wirelessly transmits unique first identification information. The entrance / exit management device issues a user mobile device when entering the facility, and issues an issue collection unit that collects the user mobile device when leaving the facility, and issuance collection information indicating that the user mobile device has been issued or collected. And an issuance / recovery information sending unit for sending to the user management server. Each wireless reception device transmits a wireless reception unit that receives wireless from the user portable device, and identification information transmission that transmits second identification information unique to each wireless reception device to the user management server in association with the first identification information. A part. The user management server specifies the location information of the user portable device based on the issuance / collection information received from the entrance / exit management device and the first identification information and the second identification information received from each wireless reception device. And a useful information generating unit that generates useful information related to the user based on the position information.

  According to this user management system, the user management server uses the first identification information unique to the user portable device and the second identification information unique to each wireless reception device to determine the location information of the user portable device. And the useful information is generated, it is possible to appropriately manage the behavior of the facility user and to generate the useful information related to the user.

  The user management apparatus according to the first aspect of the present invention can appropriately manage the behavior of the facility user. In addition, useful information related to the user can be generated.

  With the user management device according to the second aspect of the present invention, it is possible to grasp how the user portable device has moved.

  With the user management device according to the third aspect of the present invention, it is possible to perform a flow line analysis of the user portable device.

  In the user management apparatus according to the fourth aspect of the present invention, the introduction cost of the system can be reduced.

  In the user management apparatus according to the fifth aspect of the present invention, the system can be easily expanded.

  In the user management device according to the sixth aspect of the present invention, the location information of the user portable device can always be grasped.

  In the user management device according to the seventh aspect of the present invention, the user's activity state can be inferred based on the acceleration information.

  In the user management device according to the eighth aspect of the present invention, the user portable device can be recovered with a high recovery rate.

  In the user management apparatus according to the ninth aspect of the present invention, the system can be easily introduced.

  In the user management system according to the tenth aspect of the present invention, it is possible to appropriately manage the behavior of the facility users. In addition, useful information related to the user can be generated.

It is a mimetic diagram showing the composition of user management system 1 concerning one embodiment of the present invention. It is a schematic diagram which shows the specific example of the user management system 1 which concerns on the embodiment. It is a schematic diagram which shows the structure of the indoor unit 130 and the radio | wireless receiver 30 which concern on the embodiment. It is a schematic diagram which shows the structure of the issue collection information storage area 41a which concerns on the embodiment. It is a schematic diagram which shows the structure of the installation information storage area 41b which concerns on the embodiment. It is a schematic diagram which shows the structure of the reception information storage area 41c which concerns on the same embodiment. It is a sequence diagram for demonstrating operation | movement of the user management system which concerns on the embodiment. It is a schematic diagram which shows the flow line of the user portable apparatus 10 in modification 1D.

(1) Overall Configuration of User Management System FIG. 1 is a schematic diagram showing a configuration of a user management system 1 according to an embodiment of the present invention. The user management system 1 shown in FIG. 1 includes various facilities such as a shopping mall, an outlet mall, a department store in a high-rise building, or a commercial facility or a hospital / factory where a large number of stores are located. The air conditioning system 100 installed in the air conditioning communication line 101 is used.

  The air conditioning system 100 includes a large number of air conditioners 110. The air conditioner 110 includes one or a plurality of outdoor units 120 and a plurality of indoor units 130 connected to one outdoor unit 120. The outdoor unit 120 and the indoor unit 130 are connected by an air conditioning communication line 101 and transmit and receive control signals to and from each other. The air conditioning system 100 is provided with an air conditioning management device 140 that manages a large number of air conditioners 110. The air conditioning management device 140 is connected to the outdoor unit 120 of each air conditioner 110 via the air conditioning communication line 101, the gateway 102, and the communication line 103. The air conditioning management device 140 performs batch control, energy saving control, and the like of a large number of air conditioners 110.

  In the user management system 1, the indoor unit 130 includes the indoor unit 131 and the wireless reception device 30. Electric power is supplied to the indoor unit 131 of each indoor unit 130 from the power supply line 104 for air conditioning. In addition, power is also supplied from the air conditioning power line 104 to the wireless reception device 30 of each indoor unit 130. The user management server 40 constituting the user management system 1 is connected to the wireless reception device 30 via the communication line 106, the gateway 105, and the air conditioning communication line 101. Here, a data superposition technique is used to perform both the communication of the control signal of the air conditioner 110 and the communication between the wireless reception device 30 and the user management server 40 through the air conditioning communication line 101. In addition, the entrance / exit management device 20 is connected to the communication line 106.

(2) Specific Example of User Management System FIG. 2 is a schematic diagram showing a specific example of the user management system 1 according to an embodiment of the present invention. Here, an example will be described in which the user management system 1 is introduced into a commercial facility having a parking lot. However, it goes without saying that a specific example of the user management system 1 is not limited to this.

  The user management system 1 includes a user portable device 10, an entrance / exit management device 20, a plurality of wireless reception devices 30 </ b> A to 30 </ b> D, and a user management server 40. In the description of each of the wireless reception devices 30A to 30D, when the description is common to each of the wireless reception devices 30A to 30D, only “30” is described except for the suffixes A to D. To do. In this example, four radio receivers 30A to 30D are shown, but the number of radio receivers 30 is not limited to this, and may be any number. The same applies to the indoor unit 130 and the indoor unit 131 associated with the wireless reception device 30.

  The user portable device 10 is issued when entering the facility 2 and is carried by the user 5. The user portable device 10 includes a wireless transmission unit 11 that wirelessly transmits unique “first identification information FID”. The user portable device 10 is configured by, for example, an active RFID tag.

  The entrance / exit management device 20 is installed at an entrance / exit gate of the facility 2 and includes an issue collection unit 21 and an issue collection information transmission unit 22.

  The issue collection unit 21 issues the user portable device 10 when the facility 2 enters, and collects the user portable device 10 when the facility 2 leaves.

  When the issue collection unit 21 issues or collects the user portable device 10, the issue collection information sending unit 22 sends “issue collection information” indicating the issue or collection to the user management server 40. . The issuance / recovery information is stored in the storage unit 41 of the user management server described later.

  The wireless receiver 30 is provided in the indoor unit 130 of the air conditioner 110 that is individually installed at a plurality of locations in the facility 2. Here, the indoor unit 130 of the air conditioner 110 is installed behind the ceiling of a space to be air-conditioned. A decorative panel 130 a as shown in FIG. 3 is arranged below the indoor unit 130. The decorative panel 130a is formed with a suction grill 131a for the indoor unit 131 to take in indoor air and an outlet 131b for the indoor unit 131 to blow out conditioned air. The wireless reception device 30 includes a wireless reception unit 31 and an identification information transmission unit 32.

  The radio reception unit 31 receives radio from the user portable device 10. The wireless reception unit 31 uses a wireless PAN (Personal Area Network) technology compliant with a standard such as a wireless LAN (Local Area Network) or Bluetooth (registered trademark) compliant with a standard such as Wi-Fi, for example. It communicates with 10 wireless transmission units 11.

  When the wireless reception unit 31 receives radio from the user portable device 10, the identification information sending unit 32 uses the wireless reception time tr and the first identification information FID as the second identification information unique to each wireless reception device 30. It is associated with the SID. Then, the identification information sending unit 32 sends the information of the reception time tr, the first identification information FID, and the second identification information SID to the user management server 40.

  The user management server 40 is connected to each of the entrance / exit management device 20 and the wireless reception devices 30A to 30D, and includes a storage unit 41, a communication unit 42, and a calculation unit 43. The user management server 40 includes an input / output unit (not shown), and is realized by a computer or the like that can appropriately input / output information by the administrator.

  The storage unit 41 stores information received by the user management server 40 and includes a hard disk. The storage unit 41 stores a program that can be read and executed by the calculation unit 43 described later. Specifically, the storage unit 41 includes storage areas such as an issue / collection information storage area 41a, an installation information storage area 41b, and a reception information storage area 41c as shown in FIGS.

  The issue / collection information is stored in the issue / collection information storage area 41a. “Issuance / collection information” is obtained by associating an issue time ti and a collection time tc with each issued first identification information FID (FIG. 4).

  Installation information is stored in the installation information storage area 41b. “Installation information” is information in which the installation locations of the wireless reception devices 30A to 30D, the characteristics of the installation locations, and the like are associated for each second identification information SID (FIG. 5).

  Reception information is stored in the reception information storage area 41c. The “reception information” includes, for each first identification information FID issued by the entrance / exit management device 20, the second identification information SID corresponding to the wireless reception device 30 that has received the first identification information FID and the reception time tr thereof. It is related (FIG. 6). The “current position” of the user portable device 10 is estimated based on this received information. Specifically, the current position of the user portable device 10 is the wireless reception device corresponding to the most recently transmitted second identification information among the second identification information SID transmitted from the wireless reception devices 30A to 30D. Estimated based on position.

  The communication unit 42 includes a network interface that enables connection to the Internet. The communication unit 42 receives “issue collection information” from the entrance / exit management device 20 and also receives “first identification information FID” and “second identification information SID” from each of the radio reception devices 30A to 30D. Information received by the communication unit 42 is written in the storage unit 41.

  The calculation unit 43 executes various calculations based on information stored in the user management server 40, and includes a CPU, a ROM, a RAM, and the like. Each function of the calculation unit 43 is realized by reading and executing a program stored in the storage unit 41. Specifically, the calculation unit 43 (position information specifying unit) is configured to store “location information” of the user portable device 10 based on the issue collection information, the first identification information FID, and the second identification information SID stored in the storage unit 41. Is identified. Moreover, the calculating part 43 (useful information production | generation part) produces | generates the "useful information" relevant to a user based on this positional information. For example, the calculation unit 43 (flow line analysis unit) analyzes a user's flow line from the position information and time information of the user in the commercial facility, and the user is interested in what is in the commercial facility. To identify. And the calculating part 43 collects and processes the information regarding the object of the specified user's interest, and produces | generates as useful information relevant to a user.

  The entrance / exit management device 20, the plurality of radio reception devices 30 </ b> A to 30 </ b> D, and the user management server 40 constitute a “user management device”. Here, these devices constituting the user management device are described as separate devices, but the user management device is a device in which some or all of the functions of these devices are integrated. It may be configured.

(3) Operation of User Management System FIG. 7 is a sequence diagram for explaining the operation of the user management system 1 according to an embodiment of the present invention.

  First, the user mobile device 10 is provided to the user from the entrance / exit management device 20 installed in a parking lot or the like. Here, the entrance / exit management device 20 is issued as a parking ticket. At this time, the entrance / exit management device 20 issues the user portable device 10 and notifies the user management server 40 of the first identification information FID corresponding to the issued user portable device 10 and the issued issue time ti ( S1). The user management server 40 stores the first identification information FID and the issue time ti sent from the entrance / exit management device 20 in the issue / collection information storage area 41a (S2).

  Subsequently, the user carries the user portable device 10, enters the facility 2, and visits the merchandise sales areas A to D. As a premise, it is assumed that indoor units 130 </ b> A to 130 </ b> D equipped with wireless receiving devices 30 </ b> A to 30 </ b> D are provided in product sales areas A to D, respectively. In such a situation, when the user visits the sales area A at time t1, the first identification information FID is transmitted from the user portable device 10 to the wireless reception device 30A (S3). When receiving the first identification information FID from the user portable device 10, the wireless reception device 30A adds the second identification information SID uniquely assigned to the wireless reception device 30A and sends it to the user management server 40 ( S4). The user management server 40 stores the first identification information FID and the second identification information SID sent from the wireless reception device 30A in the reception information storage area 41c (S5).

  Thereafter, when the user visits the sales area in the order of B, C, A, D, and A at visit times t2 to t6, the same processing as described above is performed (S6 to 20).

  Then, the user leaves the facility 2 and returns the user portable device 10 to the entrance / exit management device 20. In the entrance / exit management device 20, when the user portable device 10 is collected (S21), the user management server 40 is notified of the first identification information FID corresponding to the collected user portable device 10 and the collected collection time tc. To do. The user management server 40 stores the collection time tc in the issued / collected information storage area 41a based on the first identification information FID sent from the entrance / exit management device 20 (S22). Thereafter, in the user management server 40, a flow line analysis indicating the user's trend is performed based on the position information associated with the first identification information FID, the installation information of the wireless receiving devices 30A to 30D, and the like. Useful information is generated (S23).

(4) Features (4-1)
As described above, the user management system 1 according to the present embodiment includes the user portable device 10 carried by the user of the facility 2 and the entrance / exit management device 20 installed at the entrance / exit gate of the facility 2. And a plurality of wireless receiving devices 30A to 30D installed individually at a plurality of locations in the facility 2, and an entrance / exit management device 20 and a user management server 40 connected to each of the wireless receiving devices 30A to 30D. . The user portable device 10 includes a wireless transmission unit 11 that wirelessly transmits unique first identification information FID. The entrance / exit management device 20 issues the user portable device 10 when entering the facility 2, and issues or collects the user collection device 21 that collects the user portable device 10 when leaving the facility 2 and the user portable device 10. An issue / collection information sending unit 22 for sending the issue / collection information indicating that to the user management server 40. Each of the wireless reception devices 30A to 30D associates the wireless reception unit 31 that receives wireless from the user portable device 10 and the second identification information SID unique to each wireless reception device 30 with the first identification information FID. And an identification information sending unit 32 that sends it to the management server 40. Based on the issuance / recovery information received from the entrance / exit management device 20 and the first identification information FID and the second identification information SID received from each of the wireless reception devices 30A to 30D, the user management server 40 It is the calculating part 43 (position information specific part) which specifies position information, Comprising: The calculating part 43 (useful information generation part) which produces | generates the useful information relevant to a user based on position information is provided.

  Therefore, according to the user management system 1, the user management server 40 converts the first identification information FID unique to the user portable device 10 and the second identification information SID unique to each of the wireless reception devices 30 </ b> A to 30 </ b> D. Based on this, the location information of the user portable device 10 is specified and useful information is generated, so that the behavior of the user of the facility 2 can be appropriately managed and the useful information related to the user can be generated.

  Moreover, in this user management system 1, since the user portable apparatus 10 does not have a user's personal information, the system which maintained anonymity is realizable.

  Further, according to the user management system 1, useful information that can be more useful to the user by combining with a POS (Point of Sales) system, a parking fee payment system, a reduction service, and the like. Can be provided.

  In this user management system 1, the user management server 40 has a storage unit 41 for storing the position information of the user portable device 10 regardless of whether or not the user portable device 10 stores the position information. doing. Therefore, for example, compared to a system in which the user portable device 10 stores position information, the user portable device 10 can be identified even if the user portable device 10 is lost.

(4-2)
In addition, when each of the radio reception devices 30A to 30D receives the radio from the user portable device 10, the user management system 1 according to the present embodiment sets the radio reception time tr and the first identification information FID to the second. Associate with identification information SID. The user management server 40 further includes a storage unit (position information storage unit) 41 that stores the location information of the user portable device 10 in association with the reception time tr. Further, in the user management system 1 according to the present embodiment, the calculation unit (flow line analysis unit) 43 performs a flow line analysis of the user device based on the position information and the reception time tr.

  Therefore, according to this user management system, since the location information of the user portable device 10 is stored in association with the reception time tr, it is possible to grasp how the user portable device 10 has moved. At this time, the user management system 1 has an advantage that the flow line can be detected with high anonymity because the user portable device 10 does not have the personal information of the user.

(4-3)
Further, in the user management system 1 according to the present embodiment, since the user portable device 10 and each of the wireless reception devices 30A to 30D perform wireless communication by Wi-Fi, the system can be easily expanded. Further, if an access point is already installed, no additional capital investment cost is required.

(4-4)
Further, the user management system 1 according to the present embodiment can be applied to the management of the user portable device 10 issued to the parking lot user of the facility 2. In this user management system 1, since the user portable device 10 is issued in exchange for the parking of the vehicle owned by the user, the user portable device 10 can be collected at a high recovery rate.

(4-5)
In the user management system 1 according to the present embodiment, each of the wireless reception devices 30 </ b> A to 30 </ b> D is provided in the indoor unit 130 of the air conditioner 110 installed at a plurality of locations in the facility 2. Therefore, in this user management system 1, the system can be easily introduced by constructing the system using the air conditioning communication line 101.

(5) Modification (5-1) Modification 1A
In the present embodiment, the entrance / exit management device 20 issues the active RFID as the user portable device 10, but the present invention is not limited to this. For example, the entrance / exit management device 20 may install a program to be realized as the user portable device 10 in the user's own smart device or the like when entering the facility 2. And the entrance / exit management apparatus 20 may uninstall the program installed when the facility 2 leaves. Thereby, since the hardware of the user portable device 10 becomes unnecessary, the introduction cost of the system can be reduced.

(5-2) Modification 1B
In the present embodiment, the user portable device 10 may have a power generation function or a charging function. For example, you may provide the structure which generate | occur | produces a vibration electric power according to a user's operation | movement. Thereby, since the radio wave from the user portable device 10 is not interrupted, the position information of the user portable device 10 can be always grasped.

(5-3) Modification 1C
In this embodiment, the calculating part 43 (useful information production | generation part) of the user management server 40 may produce | generate useful information based on a positional information and acceleration information. In this case, the user portable device 10 further includes an acceleration detection unit that detects acceleration information, and transmits the acceleration information together with the first identification information FID wirelessly. As a result, the “activity state” of the user can be analogized based on the acceleration information. For example, if the acceleration is constant, it can be grasped that the person is walking steadily, and if the change in acceleration is a predetermined value or more, the person is walking fine. Further, it is possible to generate more appropriate useful information by classifying users according to such an activity state.

(5-4) Modification 1D
In the present embodiment, each of the wireless receiving devices 30A to 30D measures the signal strength when receiving the first identification information FID of the user portable device 10, and also uses the signal strength information to make the user portable device 10 use. It is also possible to estimate the position of. Further, the signal strength may be measured by a plurality of wireless reception devices, and the position of the user portable device 10 may be estimated based on the signal strength. Alternatively, the user portable device 10 may measure the signal strengths of a plurality of beacons from a plurality of wireless reception devices, and measure the position of the user portable device 10 based on the information on the plurality of signal strengths. By using such a technique, the position of the user portable device 10 can be specified with higher accuracy. Thereby, for example, as shown in FIG. 8, it is possible to analyze the movement of the user in the sales area of a certain product with high accuracy. Further, the position measurement of the user portable device 10 may be three-dimensional position data instead of two-dimensional position data.

(5-5) Modification 1E
The user management system 1 according to the present embodiment may be introduced into a building having a restricted area. In this case, the user portable device 10 is issued to a visitor such as an office building. Then, the user management server 40 manages visitors so as not to enter the restricted area. In this way, security in an office building or the like can be improved.

(5-6) Modification 1F
In the present embodiment, the wireless reception device 30 constitutes the indoor unit 130 together with the indoor unit 131, but the wireless reception device 30 may be installed independently of the indoor unit 131. However, even in this case, the wireless receiver 30 can reduce the cost of system introduction by sharing the air conditioning communication line 101 and the air conditioning power line 104 with the indoor unit 131.

(5-7) Modification 1G
In the present embodiment, the air conditioning management device 140 and the user management server 40 have been described as separate devices, but the functions of the user management server 40 may be executed by a part of the air conditioning management device 140.

<Appendix>
In addition, this invention is not limited to the said embodiment as it is. The present invention can be embodied by modifying the components without departing from the scope of the invention in the implementation stage. In addition, the present invention can form various inventions by appropriately combining a plurality of constituent elements disclosed in the above embodiments. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, constituent elements may be appropriately combined in different embodiments.

DESCRIPTION OF SYMBOLS 1 User management system 2 Facility 10 User portable apparatus 11 Wireless transmission part 20 Entrance / exit management apparatus 21 Issuance collection part 22 Issuance collection information transmission part 30 Wireless reception apparatus 31 Wireless reception part 32 Identification information transmission part 40 User management server 41 Storage unit (location information storage unit)
42 communication unit 43 calculation unit (position information specifying unit, useful information generating unit, flow line analyzing unit)
DESCRIPTION OF SYMBOLS 100 Air conditioning system 101 Air conditioning communication line 102 Gateway 103 Communication line 104 Air conditioning power supply line 105 Gateway 106 Communication line 110 Air conditioner 120 Outdoor unit 130 Indoor unit 140 Air conditioning management device

Japanese Patent Laid-Open No. 5-189661

Claims (10)

A user management device that manages a user portable device (10) that is carried by a user of a facility (2) and wirelessly transmits unique first identification information,
Issuing and collecting unit (20) for issuing the user portable device when entering the facility and collecting the user portable device when leaving the facility;
Individually installed at a plurality of locations in the facility and receiving radio from the user portable device, each having unique second identification information, and the first identification information as the second identification A plurality of wireless receivers (30) associated with the information;
Based on the first identification information and the second identification information, a position information specifying unit (43) for specifying the position information of the user portable device;
A useful information generating unit (43) for generating useful information related to the user based on the position information;
A user management device comprising: When each of the wireless reception units receives a wireless from the user portable device, the wireless reception time and the first identification information are associated with the second identification information,
A location information storage unit (41) for storing location information of the user portable device in association with the reception time;
The user management apparatus according to claim 1. A flow line analysis unit (43) for performing a flow line analysis of the user device based on the position information and the reception time.
The user management device according to claim 2, further comprising: The issuing and collecting unit
At the time of entering the facility, a program to be realized as the user portable device is installed on the portable device held by the user,
Uninstalling the installed program when leaving the facility,
The user management apparatus according to any one of claims 1 to 3. The user portable device and each wireless reception unit perform wireless communication by Wi-Fi.
The user management device according to any one of claims 1 to 4. The user portable device has a power generation function or a charging function.
The user management device according to any one of claims 1 to 5. The user portable device further includes an acceleration detection unit that detects acceleration information, and transmits the acceleration information together with the first identification information wirelessly,
The useful information generation unit generates the useful information based on the position information and the acceleration information.
The user management apparatus according to any one of claims 1 to 6. The user portable device is issued to a parking lot user of the facility,
The user management apparatus according to any one of claims 1 to 7. Each of the wireless reception units is provided in an indoor unit (130) of an air conditioner (110) installed at a plurality of locations in the facility.
The user management apparatus according to any one of claims 1 to 8. A user portable device (10) carried by a user of the facility (2);
An entrance / exit management device (20) installed at an entrance / exit gate of the facility;
A plurality of wireless receivers (30) individually installed at a plurality of locations in the facility;
A user management server (40) connected to each of the entrance / exit management device and each of the wireless reception devices;
A user management system (1) comprising:
The user portable device includes a wireless transmission unit (11) that wirelessly transmits unique first identification information,
The entrance / exit management device includes:
Issuing and collecting unit (21) for issuing the user portable device when entering the facility and collecting the user portable device when leaving the facility;
An issuance / collection information sending unit (22) for sending issuance / collection information indicating that the user portable device has been issued or collected to the user management server;
Each of the wireless receiving devices is
A wireless receiver (31) for receiving wireless from the user portable device;
An identification information sending unit (32) for sending second identification information unique to each wireless reception device to the user management server in association with the first identification information;
The user management server
A location information specifying unit that specifies location information of the user portable device based on the issuance / recovery information received from the entrance / exit management device, and the first identification information and the second identification information received from each wireless reception device (43)
A useful information generating unit (43) that generates useful information related to the user based on the position information,
User management system.

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