JP2016110283A - Order management system and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To readily verify the contents of a special order, which is received from a customer, in a kitchen.SOLUTION: When an order input terminal outputs order data representing a customer's order menu, order data receiving means receives the order data. Display data output means displays or outputs the order data, which is received by the order data receiving means, on an order display screen for use in reporting the order menu to a kitchen. When the order input terminal accepts a special order which modifies at least a part of an original menu, and outputs a menu name of the original menu with a special order data, which represents the contents of the special order, special order data receiving means receives the special order data together with the menu name of the original menu. Based on the special order data received by the special order data receiving means, special order display means displays on the order display screen the menu name of the original menu together with a notation indicating the contents of the special order.SELECTED DRAWING: Figure 9

Description

  Embodiments described herein relate generally to an order management apparatus and a program.

  In a restaurant, an order entry system is used in which a menu ordered by a customer is input from a handy terminal and a kitchen printer prints a cooking instruction slip describing the order contents. The person in charge of cooking looks at the instruction slip and cooks the menu included in each order. There is also an order entry system that displays order contents on a kitchen display instead of printing a slip. Conventionally, a technique related to an order entry system in which a handy terminal accepts handwritten input for business communication and transmits the handwritten memo to other handy terminals all at once has also been disclosed.

  By the way, when a restaurant floor staff receives an order from a customer, he or she may receive a special order (hereinafter abbreviated as a custom order) to change the original menu. As an example of a custom order, there is a demand for cooking by removing some ingredients included in the menu depending on taste and allergies. Conventionally, when such a request not found in the menu button is received, the floor staff has to go directly to the kitchen to inform the customer's request. Therefore, conventionally, there has been a demand for directly contacting a customer with a special order from a customer via a handy terminal. In addition, it is desirable to be able to grasp the contents of the custom order sent from the handy terminal at a glance by looking at the display on the kitchen display without using a button operation or the like at the kitchen.

  The problem to be solved by the present invention is to provide an order management device and a program that can easily confirm the contents of a special order received from a customer at a kitchen.

  The order management apparatus according to the embodiment includes order data receiving means, display data output means, custom data receiving means, and special order display means. The order data receiving means receives the order data when the order input terminal receiving the order from the customer outputs the order data indicating the order menu of the customer. The display data output means displays and outputs the order data received by the order data receiving means on an order display screen for notifying the cooking place of the order menu. The custom data receiving means receives the special order in which the order input terminal changes a part of the original menu, outputs the menu name of the original menu with the custom data indicating the content of the special order, The custom data is received together with the menu name of the original menu. The special order display means displays the menu name of the original menu with a notation indicating the contents of the special order on the order display screen based on the special order data received by the special order data receiving means.

FIG. 1 is a diagram illustrating a configuration example of an order entry system according to the present embodiment. FIG. 2 is a block diagram illustrating a configuration example of the handy terminal. FIG. 3 is a schematic diagram illustrating an example of handwriting input in the handy terminal. FIG. 4 is a diagram illustrating a data configuration example of order data generated by the handy terminal. FIG. 5 is a block diagram illustrating a configuration example of the order station. FIG. 6 is a diagram illustrating a data configuration example of the order-specific management file. FIG. 7 is a diagram showing a data configuration example managed by the menu-specific management file for the original menu order. FIG. 8 is a diagram illustrating an example of a data configuration managed by the menu-specific management file for a custom-made product. FIG. 9 is a diagram illustrating an example of an order display screen in units of orders. FIG. 10 is a diagram illustrating an example of an order display screen in menu units. FIG. 11 is a flowchart showing a procedure example of order data management processing executed by the order station. FIG. 12 is a flowchart showing a procedure example of order display processing executed by the order station.

  FIG. 1 is a diagram illustrating a configuration example of an order entry system 100 according to the present embodiment. The order entry system 100 includes a plurality of handy terminals 1, an access point 2, a kitchen printer 3, a kitchen display 4, a customer check printer 5, a POS (Point Of Sales) terminal 6, and an order station 7. ing. The handy terminal 1 is possessed by a customer clerk (in charge of hall). The access point 2 is installed on the ceiling or wall surface of the hall, for example. The kitchen printer 3 and the kitchen display 4 are installed in a kitchen (kitchen, kitchen). The customer check printer 5 is installed in the hall. The POS terminal 6 is installed in a checkout counter. The order station 7 is installed in a store backyard or the like.

  The access point 2, the kitchen printer 3, the kitchen display 4, the POS terminal 6, and the order station 7 are connected by wire via a LAN (Local Area Network) line 8 disposed in the store. The handy terminal 1, the customer check printer 5, and the access point 2 transmit and receive data by wireless communication.

  The handy terminal 1 is an order input device that generates order data including a menu name and an order quantity when an operator (store clerk) inputs a menu ordered by a customer and the order quantity. The handy terminal 1 transmits and outputs the generated order data to the order station 7 via the access point 2.

  The order station 7 is an order management device that controls the entire order entry system 100. The order station 7 manages the order data received from the handy terminal 1, and transmits various data to each device of the order entry system 100.

  That is, the order station 7 generates slip data based on the order data received from the handy terminal 1. The order station 7 outputs the generated slip data to the customer check printer 5 and instructs the customer check printer 5 to print the accounting slip. Further, the order station 7 outputs the order data received from the handy terminal 1 to the kitchen printer 3 and instructs the kitchen printer 3 to print the kitchen slip. Further, when the order station 7 receives a slip data transmission request from the POS terminal 6, the order station 7 transmits a slip data response to the POS terminal 6 in response to the request.

  Further, the order station 7 generates display data of order display screens 81 and 82 (see FIGS. 9 and 10) for transmitting the order contents to the kitchen cook based on the order data received from the handy terminal 1. To do. The order station 7 then outputs the generated display data to the kitchen display 4 and instructs display processing of these screens.

  When the kitchen printer 3 receives the slip data and the print instruction from the order station 7, the kitchen printer 3 starts printing the kitchen slip using the slip data. The kitchen slip is attached to a cooked dish and is used to identify which order the dish corresponds to.

  The kitchen display 4 displays various screens and information based on the display data received from the order station 7. For example, the kitchen display 4 displays an order unit order display screen 81 (see FIG. 9) that displays a list of orders received from customers in order units. The order unit means every order received at the time of one order in the same table. In addition, the kitchen display 4 displays a menu unit order display screen 82 (see FIG. 10) that displays a list of orders received from customers in a menu unit.

  The customer check printer 5 prints an accounting slip based on the slip data received from the order station 7. Note that a slip number for identifying the same bill is attached to the bill for accounting.

  At the time of accounting, the POS terminal 6 inquires the order station 7 for the latest slip data obtained by summing up one accounting amount for the accounting target slip number, and receives the slip data including the total payment amount for accounting from the order station 7. The POS terminal 6 performs a settlement operation based on the received slip data, and transmits and outputs transaction data including an accounting completion notice, sales amount, deposit / withdrawal amount, etc. to the order station 7.

  FIG. 2 is a block diagram illustrating a configuration example of the handy terminal 1. The handy terminal 1 includes a control unit 10 having a computer configuration having a central processing unit (CPU), a read only memory (ROM), and a random access memory (RAM). In addition, a display unit 14, an operation unit 15, and a communication I / F (Interface) 16 are connected to the control unit 10 via a bus 17.

  The display unit 14 is a display device such as an LCD (Liquid Crystal Display). A touch panel is provided on the display surface of the display unit 14. The touch panel functions as the operation unit 15 and accepts an operation key selection operation displayed on the LCD. In addition, the touch panel accepts input of handwritten characters or handwritten images input by a touch operation in a handwriting input area 151 (see FIG. 3) displayed on the LCD.

  The operation unit 15 has various operation keys for receiving menu selection keys, order input, cancellation, confirmation, and the like. In addition, the operation unit 15 includes a numeric keypad and various operation keys for receiving input of a table number, the number of customers, a person in charge number, and the like. In addition, even if a communication unit for short-range wireless communication is provided and the communication unit accepts a table number or a store clerk ID from a storage device such as an RFID (Radio Frequency Identifier) tag provided on a table or a store clerk ID card, etc. Good.

  The communication I / F 16 wirelessly communicates with the access point 2 via an antenna (not shown).

  The ROM of the control unit 10 stores an order input application program, a driver for driving each hardware, and the like. The RAM provides various working storage areas to the CPU. The CPU of the control unit 10 functions as an input reception unit 11, an order data generation unit 12, and an order data transmission unit 13, as shown in FIG. To do.

  The input accepting unit 11 accepts input of various types of information in accordance with operations on the operation unit 15. For example, the input receiving unit 11 receives the menu name of the ordered menu according to the selection operation of the menu selection key. A menu number for identifying each menu may be accepted instead of the menu name. Further, the input receiving unit 11 receives information such as the number of orders for each menu, the table number, the number of customers, and the person in charge number in response to a key operation such as a numeric keypad. Moreover, the input reception part 11 displays the handwriting input area 151 (refer FIG. 3) on the display part 14 according to selection operation of a handwriting input key (not shown).

  FIG. 3 is a schematic diagram illustrating an example of handwriting input in the handy terminal 1. The input receiving unit 11 receives the image data of the handwritten image 152 input by handwriting in the handwriting input area 151 and stores it as handwritten image data.

  Returning to FIG. 2, the order data generation unit 12 generates order data to be transmitted to the order station 7.

  FIG. 4 is a diagram illustrating a data configuration example of the order data 111 generated by the handy terminal 1. As shown in FIG. 4, the order data 111 includes header data such as a table number received by the input receiving unit 11, the number of customers, a person in charge number, and an order time. The header data is assigned a slip number for identifying the accounting slip when a new order is received. The order data generation unit 12 generates the order data 111 including data related to the order contents input from the menu selection key in addition to the header data.

  In the case of an order of an original menu that is not a custom order, the order data generation unit 12 configures data relating to the order contents by the menu name and the number of orders for each menu.

  On the other hand, for the custom menu, the order data generation unit 12 generates special data indicating the contents of the special order, and generates the order data 111 by adding the custom data to the menu name of the original menu. As an example of the custom data, the custom flag data and the handwritten image data will be described here.

Custom Order Flag Data When the order data generation unit 12 accepts an operation of an operation key related to a special order in the operation unit 15, the order data generation unit 12 generates special order flag data that simply indicates the contents of the special order. That is, when a handwriting input key (not shown) is operated and the handwritten image 152 is stored, the order data generation unit 12 associates the custom-order flag data indicating the presence of the handwritten image with the order menu input immediately before. , Generate order contents data. As another example, when the take-out key is operated, the order data generation unit 12 associates the custom-order flag data indicating that the product is a take-out product with the order menu input immediately before, and stores the order content data. Generate.

When the handwritten image data input receiving unit 11 receives the handwritten image data via the handwritten input area 151, the order data generating unit 12 associates the received handwritten image data with the order menu input immediately before, and the order contents Generate data for

  In the above description, the special order flag data or the handwritten image data is associated with the order menu input immediately before, but may be associated with the order menu input immediately after. Further, it may be possible to select whether to associate with the order menu immediately before or after by setting.

  Returning to FIG. 3, the order data transmission unit 13 transmits the order data generated by the order data generation unit 12 to the order station 7 when the order key or transmission key provided in the operation unit 15 is operated. .

  Next, the functional configuration of the order station 7 will be described.

  FIG. 5 is a block diagram illustrating a configuration example of the order station 7. The order station 7 includes a control unit 70 having a computer configuration having a CPU, a ROM, and a RAM. In addition, a display unit 74, an operation unit 75, a communication I / F 76, and a storage unit 78 are connected to the control unit 70 via a bus 77.

  The display unit 74 is a display device such as an LCD. As the operation unit 75, a keyboard, a mouse, or the like is used by being connected to the bus 77 via various interfaces. The control unit 70 performs data communication with the kitchen printer 3, the kitchen display 4, and the POS terminal 6 via the communication I / F 76. In addition, the control unit 70 performs data communication with the handy terminal 1 via the communication I / F 76 and the access point 2.

  The storage unit 78 is a mass storage device such as an HDD. The storage unit 78 stores various databases and application files for managing the order entry system 100. That is, as shown in FIG. 5, the storage unit 78 stores an order management file 21 for centrally managing order data. The order management file 21 has various data files for managing orders and slips according to use, such as a slip management file 22, an order-specific management file 23, and a menu-specific management file 24.

  The slip management file 22 is a data file for managing customer order contents and total payment amount for each slip number. The data in the slip management file 22 is read when the POS terminal 6 inquires about the slip number during the accounting process, and is used as accounting data.

  The order-specific management file 23 is a data file for managing the contents of each order in units of individual orders, that is, for each order. The data in the order-specific management file 23 is used as display processing data for the order-based order display screen 81 (see FIG. 9).

  The menu-specific management file 24 is a data file for managing the order status for each menu (original menu name) separately for each menu for which an order has been received. The data in the menu management file 24 is used as data for display processing of the menu unit order display screen 82 (see FIG. 10).

  Next, a program executed by the control unit 70 will be described. The program executed in the order station 7 of the present embodiment is a file in an installable format or an executable format, and is a computer such as a CD-ROM, a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk). It is recorded on a readable recording medium and provided.

  Further, the program executed in the order station 7 of the present embodiment may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. Further, the program executed in the order station 7 of this embodiment may be provided or distributed via a network such as the Internet. Further, the program executed in the order station 7 may be provided by being incorporated in advance in a ROM or the like.

  As shown in FIG. 5, the program executed by the order station 7 of this embodiment has a module configuration including a receiving unit 71, an order management unit 72, and a display control unit 73. As actual hardware, the CPU (processor) of the control unit 70 reads a program from the ROM, develops it in the RAM, and executes it. As a result, the above-described units are loaded on the main storage device, and the receiving unit 71, the order management unit 72, and the display control unit 73 are generated on the main storage device.

  The receiving unit 71 receives order data from the handy terminal 1. The receiving unit 71 receives a transmission request for display data of various screens from the kitchen display 4. For example, the receiving unit 71 receives a transmission request for display data on the order display screens 81 and 82 (see FIGS. 9 and 10).

  The order management unit 72 stores the order data received by the receiving unit 71 in each data file of the order management file 21. Then, the order management unit 72 manages the data in each data file of the order management file 21 for each use.

Management of accounting slip data The order management unit 72 identifies the order data received from the handy terminal 1 by the slip number and stores it in the slip management file 22. The order management unit 72 reads a unit price corresponding to the menu name from a product master (not shown), and calculates a subtotal amount using the number of orders of the menu. Then, the total amount is calculated by adding the subtotal amounts of all menus, and stored in the slip management file 22. If order data with the same slip number has already been stored in the slip management file 22, the total amount is updated by adding the total amount for the current order to the total amount.

Order data management in order unit The order management unit 72 stores the order data received from the handy terminal 1 in the order-specific management file 23 in order of order time.

  FIG. 6 is a diagram illustrating a data configuration example of the order-specific management file 23. The order management unit 72 stores the order data received from the handy terminal 1 in the order-specific management file 23 in order of order time. In the order-specific management file 23, each order data can be specified by a slip number. Each order data may be uniquely specified by a combination of order time, table number, person in charge and the like.

  When the order data received from the handy terminal 1 includes special order flag data and handwritten image data, the order management unit 72 associates these data with data such as a slip number, order time, table number, customer number person number, etc. At the same time, it is stored in the order-specific management file 23.

Management of Order Data in Menu Unit The order management unit 72 allocates order data received from the handy terminal 1 to orders for each menu and stores them in the menu-specific management file 24. Further, the order management unit 72 adds the order numbers of the respective menus included in the order data received from the handy terminal 1 and updates the total order number of each menu managed by the menu management file 24. In addition, the order management unit 72 calculates and manages the customer waiting time for each order from the order time and the current time of each order.

  7 and 8 are diagrams showing an example of the configuration of data managed by the menu-specific management file 24. FIG. FIG. 7 is a diagram showing a data configuration example managed by the menu-specific management file 24 for the original menu order. FIG. 8 is a diagram illustrating an example of a data configuration managed by the menu-specific management file 24 for a custom-made product.

-Data management of original menu When the order management unit 72 stores the order data of the original menu in the management file 24 by menu, the total number of orders of the menu (not provided to the customer) in association with the menu name Total number) and order source information.

  When the order of the same menu is sequentially received, the order management unit 72 updates the total number of orders of the menu, and sequentially stores data other than the menu name as order source information in order time order. The example of FIG. 7 shows an example in which the order time of each order, the table number of the order source, the number of orders in that order, and the waiting time that is the time from the order time to the current time are stored as the order source information. .

  As described above, the order management unit 72 also manages orders of the same menu separately for each order based on order source information such as order time, table number, and waiting time. Thereby, on the order display screen 82 (see FIG. 10) for each menu, each order source can be specified for the same menu, and the waiting time can be managed individually.

-Data management of custom-made products Next, a case where the custom-made products, that is, the order data received from the handy terminal 1 is a custom-made menu including custom-made flag data or handwritten image data will be described. The order management unit 72 stores the original menu name (menu name in FIG. 8) with the custom order flag data and handwritten image data. As a result, on the order display screen 82 for each menu, it is possible to attach a display based on the special order flag data or a display of a handwritten image to the display of the original menu, and to identify that the order is different from the original menu. can do.

  Regarding the total number of orders, if the same kind of special order flag data is attached, the special order items are regarded as the same special order, and the total number of orders may be added. The configuration of the order source information is the same as the configuration described above with reference to FIG.

  The display control unit 73 uses the order management file 23 to generate display data for the order display screen 81 (see FIG. 9) for each order. Further, the display control unit 73 uses the menu management file 24 to generate display data for the order display screen 82 (see FIG. 10) for each menu. Then, the display control unit 73 transmits the generated display data to the kitchen display 4 in response to a screen display request from the kitchen display 4. As a result, the display control unit 73 displays the order display screen 81 in order units or the order display screen 82 in menu units on the kitchen display 4.

  FIG. 9 is a diagram illustrating an example of an order display screen 81 in units of orders. On the order display screen 81, one display area is allocated per order, and the menu name and the number of orders included in each order are displayed in each display area. In addition, a table number, an order number, the number of customers, and person-in-charge information are displayed at the top of each display area so that each order can be identified.

  As an example, the order of table number 02 and order time 11:52 includes one XXX lunch, one AAA lunch, and two hot coffees. Each menu is an original menu.

Custom order mark The order of table number 01 and order time 11:55 includes one AAA lunch order with a star-shaped special order mark 91. Here, the star-shaped special order mark 91 is a mark indicating that the order menu to which the mark is to be added is a special order item that needs to be changed to the original menu. If the flag value indicating that the original menu needs to be changed is set as the special order flag data, the display control unit 73 adds a star-shaped special order mark 91 to the original menu name. indicate. The display control unit 73 also displays the handwritten image 92 indicating the specific contents of the special order side by side with the original menu “AAA lunch” based on the handwritten image data received from the handy terminal 1.

  Further, the order of the table number: 04 and the order time of 12:00 includes three orders for hot coffee with a bag-shaped special order mark 94. Here, the bag-type custom-made mark 94 is a mark indicating that this order is a take-out order. If a flag value indicating take-out is set as the special order flag data, the display control unit 73 displays a bag type special order mark 94 attached to the menu name.

  By displaying the take-out product on the order display screen 81 in this way, the person in charge of cooking or the person in charge of packing performs work specific to take-out such as packing the food in a take-out package or putting it in a handbag. Identify at a glance what needs to be done.

  That is, the custom-made product according to the present embodiment refers to a menu in which a customer's request (special order) is added to the original menu selected with the operation key of the handy terminal 1. That is, the custom-made products are not limited to those that need to be changed during the cooking process, but also include items that need to be changed in the cooking and packing operations after cooking.

  In addition, although the example which attaches a star-shaped and a bag-type custom-order mark as a mark shape was shown here, the shape of a custom-order mark is not limited to these shapes.

-Display about related menu If the same original menu as the custom menu is displayed on the order display screen 81 in the order unit, the display control unit 73 displays the custom menu and other originals. The menu display of the menu is displayed in association with each other.

  For example, as shown in FIG. 9, the AAA lunch at the order time 11:52 and the AAA lunch with the custom order mark 91 and the handwritten image 92 at the order time 11:55 have the same original menu name. Therefore, the display control unit 73 displays the same color bar 93 in both menu display fields.

  The original menu is the same for hot coffee at order time 11:52 and hot coffee with a custom order mark 94 at order time 12:00. Therefore, the display control unit 73 displays the hot coffee at the order time 11:52 and the hot coffee at the order time 12:00 with a color bar 95 of a color different from the color bar 93 attached to the AAA lunch. .

  In this way, if there is another menu that is the same as the original menu (original menu) regarding the custom-made item, the display control unit 73 displays the menu in association with the order display (menu display).

  If the original menu is the same, the person in charge of cooking can simultaneously perform the common work of the normal product and the custom-made product, or perform the cooking process other than the changed part in parallel. In the present embodiment, since similar menus are displayed in association with each other as described above, the person in charge of cooking can easily confirm both orders, and can efficiently cook. In addition, the person in charge of cooking needs to pay attention not to confuse the normal product with the custom-made product, but the kitchen display 4 makes the similar menu stand out and calls attention by using the association display as described above. it can. That is, this embodiment can assist a cook's work at the time of cooking a special order product by such an association display.

  The association display is not limited to the color bar, and other methods may be used. For example, the display control unit 73 may differentiate it from other menus by aligning the menu character color and background color with the same color.

  FIG. 10 is a diagram illustrating an example of an order display screen 82 in units of menus. On the order display screen 82, the number of orders for each order is displayed in chronological order for each menu for which an order is placed. For example, in the AAA lunch on the second row, one order is included in the order of table number: 12 and order time 11:45, and one order is included in the order of table number: 02, order time 11:52. It shows that. The AAA lunch with the star-shaped special order mark 91 and the handwritten image 92 in the third line indicates that one order is included in the order of the table number 01 and the order time 11:55. . The functions of the star-shaped special order mark 91, the handwritten image 92, the bag-type special order mark 94, and the color bars 93 and 95 are the same as the functions described in FIG.

-Association display on the menu unit order display screen Also, the display control unit 73 displays the menu unit order display screen 82 when the same menu as the custom-made original menu is ordered. I do.

  First, as the first method, the display control unit 73 has the same color in the order display column for the special order item and the display column for the same order menu as the original menu of the special order item as in the order display screen 81 in the order unit. Display with the color bar. In the example of FIG. 10, the color bar 93 of the same color is attached to the left end portion of the AAA lunch display column in the second row and the AAA lunch display column left end portion of the custom product in the third row. Further, a color bar 95 of a color different from the color bar 93 is attached to the left end portion of the hot coffee display column in the fourth row and the left end portion of the take-out hot coffee display column in the fifth row.

  In addition, as a second method, if the same menu as the custom-made original menu is ordered, the display control unit 73 arranges these display lines (display areas) next to each other and displays them together as a similar cooking menu. To do.

  Here, an example of the summary display operation will be described with an example. For example, it is assumed that the receiving unit 71 receives order data from the handy terminal 1 for the order of the table number 02 and the order time 11:52 in FIG. Then, the display control unit 73 adds a display column of table number 02 and order time 11:52 to a new display column (third column from the left) of “table No. order time” on the order display screen 82 in FIG. Provide. Then, as order contents included in the order data, one XXX lunch, one AAA lunch, two hot coffee order menus and the number of orders are displayed in association with each other.

  Next, it is assumed that the receiving unit 71 has received the order data of the table number 01 and the order time 11:55 of FIG. Then, the display control unit 73 provides a display column of table number 01 and order time 11:55 in a new display column (fourth column from the left) of “table No. order time” on the order display screen 82 in FIG. . Then, as the order contents included in the order data, a custom order mark 91 and a handwritten image 92 of “onionkinuki” are displayed side by side in the lower part of the original menu name together with the original menu name AAA lunch.

  Here, “AAA Lunch”, which is not a special order received at 11:52, and “AAA Lunch (Onion Nuki)”, which is a special order received at 11:55, have the same original menu. Therefore, the display control unit 73 displays the 11:55 AAA lunch display line with the handwritten image 92 arranged directly below the 11:52 AAA lunch display line. As a result, the 11:52 hot coffee order display moves to a lower level (lower display line) than the custom-made “AAA lunch (onion onion)” display. In other words, the menu unit order display screen 82 gives priority to the similarity and relevance of the menu names over the order time order.

  At this stage, when three take-out hot coffees with a custom-made bag mark 94 are ordered (table number 04, order time 12:00), the display control unit 73 is the lowest hot line. The contents of the order are displayed in the lower row of coffee (table number 01, order time 11:55). In this case, since the related menus are naturally displayed next to each other vertically, there is no need to rearrange the display lines.

  In this way, the display control unit 73 rearranges the custom menu display area (display line) and the same menu display area (display line) as the original menu side by side on the menu unit order display screen 82. And place related cooking menus nearby. Thereby, it is possible to provide a screen configuration that allows the cook to easily check related menus.

・ Displaying the total number of orders Note that the total number of orders at the current time is displayed in parentheses for each menu name. For example, the AAA lunch (original menu) on the second line is represented as (2), indicating that the total number of orders at the present time is two. The AAA lunch (custom product) in the third row is indicated as (1), indicating that the total number of orders at the present time is one.

-Display about waiting time In addition, the display control part 73 displays the order number subtotal of each menu according to a customer's waiting time next to an order menu display. The leftmost subtotal column is a column that displays the order total for the order with the longest waiting time. The central subtotal column is a column that displays the order number subtotal for the next order with the longest waiting time. The rightmost subtotal column is a column that displays the order number subtotal for the order with the shortest waiting time and the latest order.

  That is, the urgent level of cooking increases in order from the left side to the right side, and a subtotal display is provided so that cooking can be performed with priority given to a menu having a long waiting time. In order to distinguish the urgency at a glance, the highly urgent column has a red background color and the next most urgent column has a yellow background color. It is good to change according to.

  Next, an operation example of a program executed by the control unit 70 of the order station 7 will be described. FIG. 11 is a flowchart showing a procedure example of order data management processing executed by the order station 7.

  When the receiving unit 71 receives the order data from the handy terminal 1 (step S1: Yes), the order management unit 72 stores the received order data in the slip management file 22 (step S2). While order data is not received from the handy terminal 1 (step S1: No), the process returns to step S1 and waits for data reception.

  After the process in step S2, the order management unit 72 stores the order data received in step S1 in the order-specific management file 23 (step S3). Further, the order management unit 72 stores the order data received in step S1 in the menu management file 24 (step S4). When the saving process ends, the process returns to step S1 again. Then, each time the order management unit 72 receives the order data from the handy terminal 1, the order management unit 72 performs the processes of steps S <b> 1 to S <b> 4 so that the order management file 21 has the slip management file 22, the order management file 23, and the menu management file 24. Update each.

  FIG. 12 is a flowchart showing a procedure example of order display processing executed by the order station 7.

  When the receiving unit 71 receives a display data transmission request for the order display screen 81 in the order unit from the kitchen display 4 (step S11: Yes), the display control unit 73 uses the order management file 23 to display the order unit order. Display data of the screen 81 is generated (steps S12 to S17). On the other hand, if the display data transmission request of the order display screen 81 for each order is not received (step S11: No), the process proceeds to step S21.

  The display control unit 73 sequentially reads the order data of orders not yet provided to the customer at the current time in the order-specific management file 23 (step S12). The display control unit 73 determines whether or not special order data, that is, special order flag data or handwritten image data is added to the read order data (step S13).

  If no custom flag data or handwritten image data is added to the order data (step S13: No), the process proceeds to step S11. When the custom order flag data or handwritten image data is added to the order data (step S13: Yes), the display control unit 73 displays the display data of the special order mark such as a star shape or a bag type according to the type of the special order flag data. This is selected and added to the display data of the order data (step S14). That is, the display control unit 73 generates display data so that the custom order mark is attached to the menu name on the order-based order display screen 81. Further, the display control unit 73 adds the handwritten image data to the display data of the order, and generates display data so that the handwritten image 92 is displayed on the order display screen 81 along with the menu name (step S15).

  Further, the display control unit 73 determines whether or not the related menu of the custom-made product, that is, the same original menu as the original menu of the custom-made product is included in another order (step S16). If there is no related menu (step S16: No), the process proceeds to step S11. If there is a related menu (step S16: Yes), the display control unit 73 performs a related display between these order menus having the same original menu (step S17). For example, the display control unit 73 displays a color bar of the same color on both the left end of the menu display frame of the custom-made item and the left end of the menu display frame of the normal product that is a related menu.

  On the other hand, when the receiving unit 71 receives a display data transmission request for the menu-based order display screen 82 from the kitchen display 4 (step S21: Yes), the display control unit 73 uses the menu-specific management file 24 to store the menu unit. Display data of the order display screen 82 is generated (steps S22 to S27). On the other hand, if the display data transmission request for the menu unit order display screen 82 is not received (step S21: No), the process proceeds to step S11.

  The display control unit 73 sequentially reads the order data of the orders not yet provided to the customer at the present time in the menu management file 24 (step S22). Then, the display control unit 73 determines whether or not special order data (special order flag data or handwritten image data) is added to the read order data for each menu (step S23).

  If the custom order flag data or handwritten image data is not added to the order data (step S23: No), the process proceeds to step S11. When the custom order flag data or the handwritten image data is added to the order data (step S23: Yes), the display control unit 73 displays the display data of the special order mark such as a star shape or a bag type according to the type of the special order flag data. This is selected and added to the display data of the order menu (step S24). In other words, the display control unit 73 generates display data so that a custom order mark is attached to the menu name on the menu-based order display screen 82.

  Further, the display control unit 73 adds the handwritten image data to the display data of the order menu, and generates display data so that the handwritten image 92 is displayed side by side in the lower part of the menu name on the order display screen 82 (step S25).

  Further, the display control unit 73 determines whether or not the related menu of the special order item, that is, the same original menu as the original menu of the special order item is included in another order (step S26). If there is no related menu (step S26: No), the process proceeds to step S11. If there is a related menu (step S26: Yes), as described above, the display control unit 73 performs a related display between these order menus having the same original menu (step S27). For example, the display control unit 73 displays a color bar of the same color on both the left end of the menu display frame of the custom-made product and the left end of the menu display frame of the same normal product as the original menu of the custom-made product. To do. In addition, the display control unit 73 changes the menu display order so that the related menus are displayed side by side as described above.

  In the case where only custom flag data is attached as the custom data and handwritten image data is not attached, the steps S15 and S25 are omitted. If only handwritten image data is attached as the custom order data and no special order flag data is attached, the steps S14 and S24 are omitted.

  Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  For example, the control unit 70 may perform character recognition on the image data of the handwritten image 92 and convert the special order memo into text. The display control unit 73 then displays the text indicating the special order read from the handwritten image 92 in this way (for example, the text “Onionuki”) on the order display screens 81 and 82 in the original menu instead of the handwritten image 92. A menu name (for example, “AAA lunch”) may be displayed.

  That is, as an example, instead of the handwritten image 92 in FIG. 9 and FIG. 10, the text “AAA lunch onionuki” is displayed. In this case, it does not matter whether the special order mark 91 is necessary or not. However, if the special order mark 91 is attached as in FIGS. 9 and 10, the special order is conspicuous and the cook is cautioned. be able to.

  When the handwritten memo relating to the special order is converted into text as described above, the control unit 70 can determine whether or not the special order menu has the same order contents even in the special order by text comparison. Therefore, the order management unit 72 may add up the number of orders when the custom menus are determined to be the same menu. Then, the display control unit 73 may collectively display these custom menus regarded as having the same contents on the menu unit order display screen 82.

  As described above, the order station 7 of the present embodiment adds the notation (for example, a special order mark or a handwritten image) indicating the contents of the special order to the original menu name on the order display screens 81 and 82 of the kitchen display 4. indicate. Thereby, the person in charge of the kitchen can grasp the contents of the special order by looking at the order display screens 81 and 82 at a glance. Therefore, according to the present embodiment, it is possible to provide an order management device and a program that can easily confirm the contents of a special order received from a customer at a cooking place. In addition, since the order display screens 81 and 82 show the contents of the special order, the cook can know the contents of the special order without performing any operation such as button operation or touch panel operation.

  DESCRIPTION OF SYMBOLS 1 ... Handy terminal, 4 ... Kitchen display, 7 ... Order station, 21 ... Order management file, 22 ... Slip management file, 23 ... Management file according to order, 24 ... Management file according to menu, 70 ... Control part, 71 ... Reception part 72 ... Order management unit 73 ... Display control unit 81, 82 Order display screen 91, 94 ... Custom mark, 92 ... Handwritten image, 93, 95 ... Color bar, 100 ... Order entry system, 151 ... Handwritten input Region, 152 ... handwritten image.

JP 2014-52682 A

Claims (6)

When the order input terminal that receives the order from the customer outputs the order data indicating the order menu of the customer, the order data receiving means for receiving the order data;
Display data output means for displaying and outputting the order data received by the order data receiving means on an order display screen for notifying the cooking place of the order menu;
When the order input terminal receives a special order for changing a part of the original menu, and outputs the menu name of the original menu with the custom order data indicating the contents of the special order, together with the menu name of the original menu Custom data receiving means for receiving the custom data;
Based on the custom data received by the custom data receiving means, on the order display screen, special order display means for displaying the menu name of the original menu with a notation indicating the content of the special order;
Order management device with. When the order input terminal accepts handwritten input related to the special order and outputs the image data of the handwritten input, the order input terminal further includes image data receiving means for receiving the output image data of the handwritten input,
The special order display means displays the menu name of the original menu and the handwritten input image related to the special order side by side using the handwritten input image data received by the image data receiving means. The order management device described.   If the same menu as the original menu of the special order is displayed as another order on the order display screen, association display means for displaying the special order and the display of the other order in association with each other The order management device according to claim 1, further comprising:   The special order display means reads the text indicating the special order by performing character recognition on the image data of the handwritten input received by the image data receiving means, and reads the text indicating the special order in place of the image of the handwritten input. The order management apparatus according to claim 2 or 3, wherein the order management apparatus displays the menu with the menu name of the original menu. The display data output means displays the total number of orders for the same order menu on the order display screen,
5. The special order display means adds up the number of orders for orders with the same text indicating the original menu and the special order, and collectively displays the orders on the order display screen as orders having the same contents. The order management device described. The computer in the order management device,
When the order input terminal that receives the order from the customer outputs the order data indicating the order menu of the customer, the order data receiving means for receiving the order data;
Display data output means for displaying and outputting the order data received by the order data receiving means on an order display screen for notifying the cooking place of the order menu;
When the order input terminal receives a special order for changing a part of the original menu, and outputs the menu name of the original menu with the custom order data indicating the contents of the special order, together with the menu name of the original menu Custom data receiving means for receiving the custom data;
Based on the custom data received by the custom data receiving means, on the order display screen, special order display means for displaying the menu name of the original menu with a notation indicating the content of the special order;
Program to make it function.

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