JP2015174475A - passenger guidance system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make a passenger guidance system available regardless of location and time in the passenger guide system which provides guidance information to a passenger in public transportation.SOLUTION: A passenger guidance system 1 comprises: a beacon transmitter 2 for transmitting a unique ID 2a; a portable terminal 3 for receiving the unique ID 2a; and a server 5 connected to the portable terminal 3 via a network. The unique ID 2a shows the location of the beacon transmitter 2. The portable terminal 3 determines the position of the portable terminal 3 based on the received unique ID 2a. The server 5 sends passenger guidance information based on the position of the portable terminal 3 to the portable terminal 3. In this configuration, because the passenger guidance information is sent from the server 5 to the portable terminal 3 on the basis of the unique ID 2a received by the portable terminal 3 from the beacon transmitter 2, it is possible to make the passenger guidance system 1 available regardless of location and time.

Description

  The present invention relates to a passenger guidance system that provides guidance information to passengers by public transportation.

  At public transportation stations such as trains, as the transportation network becomes more complex, there is an increasing demand for systems that provide passengers with on-demand information on stations and transfer information. As such a system, an apparatus that is installed in a station premises and can obtain various guidance information in a touch panel format is known (for example, see Patent Document 1).

JP 2010-20465 A

  In the apparatus as described above, a passenger needs to move to a place where the apparatus is provided in order to obtain guidance information. However, since the passenger may not know that such a device is provided in the first place, or the user may not be able to reach the device by getting lost, it cannot be said that the convenience of the device is high. In addition, passengers cannot use the device when others are using it.

  The present invention solves the above-described problems, and provides a passenger guidance system that can be used regardless of location and time in a passenger guidance system that provides guidance information to passengers by public transport. Objective.

  The passenger guidance system of the present invention includes a beacon transmitter that is provided in public transportation and transmits a unique ID, a portable terminal that is held by a passenger using public transportation and receives the unique ID, and a network connection with the portable terminal. The unique ID indicates an installation position of the beacon transmitter, and the portable terminal determines a position of the portable terminal based on the received unique ID; and A communication unit that transmits position information indicating the position of the mobile terminal determined by the position determination unit to the server, and the server sends passenger guidance information based on the position of the mobile terminal to the mobile terminal. The beacon transmitter includes a wide-area beacon transmitter that transmits the unique ID in a relatively wide area and a relatively narrow area. A narrow-range beacon transmitter which transmits a unique ID, and comprising a.

  The wide-area beacon transmitter is configured by a radio beacon transmitter that transmits a radio signal as a communication medium, and the narrow-area beacon transmitter is configured by a visible light beacon transmitter that transmits a visible light signal as a communication medium. It is preferable.

  It is preferable that the visible light beacon transmitter is provided as a lighting fixture and superimposes the unique ID on light emitted from a light source of the lighting fixture.

  It is preferable that the visible light beacon transmitter provided as the lighting fixture is alternately arranged with a lighting fixture that does not transmit the unique ID.

  When the mobile terminal receives the unique ID from both the wide-area beacon transmitter and the narrow-area beacon transmitter, the mobile terminal determines the position of the mobile terminal based on the unique ID from the narrow-area beacon transmitter. It is preferable to determine.

  The portable terminal further includes an input unit for inputting destination information related to a destination aimed by a passenger, and the server receives passenger guidance information based on the destination information input to the input unit. It is preferable to transmit to.

  When the mobile terminal transmits the location information of the mobile terminal to the server at the entrance of a public transport station, the server compares the location information of the mobile terminal with the destination information, and the passenger is the correct station. It is preferable to notify the portable terminal.

  When the mobile terminal transmits the location information of the mobile terminal to the server at a public transport station stop, the server checks the location information of the mobile terminal against the destination information, so that It is preferable to notify the mobile terminal of which vehicle the passenger should ride and information on where the passenger got off the vehicle.

  The beacon transmitter is installed on the outer surface of the vehicle, and the mobile terminal receives the unique ID transmitted from the beacon transmitter installed in the vehicle that has entered the landing and receives the location information of the mobile terminal Is preferably transmitted to the server, and the server collates the position information of the portable terminal with the destination information, and notifies the portable terminal whether the passenger should ride on the vehicle.

  It is preferable that the beacon transmitter is integrally formed with each of a vehicle headlight, a taillight, and a destination display plate provided on an outer surface of the vehicle to display a destination of the vehicle.

  The wide-area beacon transmitter is installed at the center of the ceiling surface inside the vehicle, and a plurality of the narrow-area beacon transmitters are installed on the ceiling surface, adjacent to each of the wide-area beacon transmitter and the narrow-area beacon transmitter. A plurality of speakers, a speaker database storing combination information of the speakers and the wide-area beacon transmitter or the narrow-area beacon transmitter, and notification information from the speakers connected to the server to the passenger A notification unit for notifying, and when the server receives location information of the mobile terminal from the mobile terminal, the wide-area beacon transmitter or the narrow-area beacon that transmits the unique ID received by the mobile terminal The speaker adjacent to the transmitter is indexed with reference to the speaker database, and the speaker is It is preferable to issue an instruction to the notification unit to notify the notification information.

  The portable terminal includes a reason notification unit for notifying the server of a predetermined reason, and the server notifies the notification information according to the reason notified from the reason notification unit. It is preferable to give instructions.

  The server preferably instructs the notification unit to notify the notification information through all of the plurality of speakers when the portable terminal receives only the unique ID from the wide-area beacon transmitter. .

  The server estimates a boarding rate from the number of the mobile terminals that have received the unique ID transmitted from the wide-area beacon transmitter inside the vehicle, and notifies the passenger terminal of the passenger waiting for the boarding rate at the landing. It is preferable.

  Of the narrow area beacon transmitters, the one installed in the center of the ceiling surface is preferably configured integrally with the wide area beacon transmitter.

  When the box-type seat is provided in the vehicle, the narrow-area beacon transmitter is preferably disposed directly above the box-type seat.

  When the narrow beacon transmitter is provided with a seat arranged in a line along the traveling direction of the vehicle, the narrow-area beacon transmitter is preferably disposed along the traveling direction directly above the seat. .

  The narrow beacon transmitter is preferably arranged for each seat.

  The wide-area beacon transmitter is preferably constituted by a specific low-power radio.

  According to the present invention, since the passenger guidance information is transmitted from the server to the portable terminal based on the unique ID from the beacon transmitter received by the portable terminal, the passenger guidance system can be used regardless of location and time. Can do.

The figure which shows the structure of the passenger guidance system which concerns on the 1st Embodiment of this invention. The block diagram of the narrow area beacon transmitter which comprises the said passenger guidance system. The upper cross section of a train provided with the above-mentioned narrow area beacon transmitter. (A) thru | or (c) are upper sectional drawings which show arrangement | positioning of the narrow area | region beacon transmitter in the modification of the said train. The block diagram of the portable terminal which comprises the said passenger guidance system. The block diagram of the server which comprises the said passenger guidance system. The flowchart figure which shows operation | movement of the said passenger guidance system. FIG. 8 is a flowchart showing a continuation of the flowchart shown in FIG. 7. FIG. 9 is a flowchart showing a continuation of the flowchart shown in FIG. 8. The figure which shows the structure of the passenger guidance system which concerns on 2nd Embodiment. (A) is a block diagram of the portable terminal which comprises the said passenger guidance system, (b) is a figure which shows the example of a display of the reason notification part in the portable terminal. The flowchart figure which shows operation | movement of the said passenger guidance system. FIG. 13 is a flowchart showing a continuation of the flowchart shown in FIG. 12.

  A passenger guidance system according to a first embodiment of the present invention will be described with reference to FIGS. As shown in FIG. 1, the passenger guidance system 1 is connected via a beacon transmitter 2 that transmits a unique ID 2a (indicated by a broken line arrow), a portable terminal 3 that receives the unique ID 2a, and the portable terminal 3 via a network 4. The server 5 is provided. The unique ID 2a is a unique number that is different for each beacon transmitter 2 and includes, for example, a MAC address or a ubiquitous ID determined by a ubiquitous ID center. The beacon transmitter 2 is provided in public transportation, and is provided in a train T and a station ST of the train T in the illustrated example. The train T has a door D for getting on and off and a long seat type seat S extending along the traveling direction M of the train T. The portable terminal 3 is held by a passenger who uses the train T, and is configured by, for example, a smartphone, a tablet terminal, or a PDA.

  The beacon transmitter 2 includes a beacon transmitter 20 provided on the ceiling surface of the station ST entrance, a beacon transmitter 21 provided on the automatic ticket gate G of the station ST, and a beacon transmission provided on the platform H of the station ST. Machines 22 and 23 and beacon transmitters 24 to 29 provided on the train T. The beacon transmitters 20 and 21 are configured by a wide-area beacon transmitter that transmits a unique ID 2a in a relatively wide range. In the present embodiment, the beacon transmitters 20 and 21 are configured by a radio beacon transmitter that transmits a radio signal as a communication medium. . The radio beacon transmitter performs radio communication with the mobile terminal 3 and is configured by a transmitter using a specific low-power radio such as Wi-Fi, Bluetooth (registered trademark), or Bluetooth-LE.

  The beacon transmitters 22 and 23 are configured by a narrow-area beacon transmitter that transmits a unique ID 2a in a relatively narrow range, and in this embodiment, are configured by a visible light beacon transmitter that transmits a visible light signal as a communication medium. Has been. These beacon transmitters 22 and 23 are provided as lighting fixtures, and perform visible light communication with the portable terminal 3. In the illustrated example, the beacon transmitter 22 is provided as a lighting fixture that is attached to the ceiling surface of the home H and illuminates the home H, and the beacon transmitter 23 is an illumination guide plate that is suspended from the ceiling surface of the home H. And a lighting guide plate standing from the floor of the home H. When a plurality of homes H are provided at the station ST, the light (unique ID 2a) emitted from the beacon transmitters 22 and 23 arranged in each home H is irradiated only on the homes H. It is configured. In this way, it is possible to prevent the unique ID 2a from interfering between the homes H.

  As shown in FIG. 2, the beacon transmitters 22 and 23 emit the light source 2b, the lighting circuit 2c that controls the lighting of the light source 2b, the ID storage unit 2d that stores the unique ID 2a, and the unique ID 2a from the light source 2b. And a superimposing portion 2e that superimposes the light. The light source 2b is configured by an illumination light source capable of visible light communication, and is configured by, for example, an LED, an organic EL, or a fluorescent lamp. The lighting circuit 2c modulates the light output of the light source 2b by a method such as pulse modulation or frequency modulation so that the passenger does not feel the light modulation. The ID storage unit 2d is configured by a writable memory such as a flash memory. The superimposing unit 2e is configured by a microcomputer or the like, and repeatedly outputs the unique ID 2a as visible light by controlling the operation of the lighting circuit 2c. Such beacon transmitters 22 and 23 can be configured by additionally installing an ID storage unit 2d and a superimposing unit 2e in a normal lighting fixture having a light source 2b and a lighting circuit 2c.

  FIG. 3 shows the arrangement of the beacon transmitters 24 to 29 on the train T. The beacon transmitters 24 to 29 other than the beacon transmitter 27 are configured by visible light (narrow area) beacon transmitters as in the above-described beacon transmitters 22 and 23, and perform visible light communication with the portable terminal 3. Do. On the other hand, the beacon transmitter 27 includes a radio wave (wide area) beacon transmitter that performs radio wave communication with the mobile terminal 3.

  The beacon transmitters 24 and 25 are provided as a headlight and a taillight of the train T, respectively. Further, the beacon transmitter 26 is provided as a destination display board for lightning arranged on the outer surface of the train T. The light (unique ID 2a) emitted from these beacon transmitters 24 to 26 enters the train T when a plurality of homes H are provided at the station ST and the train T enters the predetermined home H. It is configured to be mainly irradiated to passengers in the home H. By doing in this way, it can prevent that unique ID2a crosses between trains T which entered each home H.

  The beacon transmitters 28 and 29 are provided as internal lights for the train T. The beacon transmitters 28 and 29 have the same rectangular shape in plan view and are attached to the center of the ceiling surface inside the train T so as to extend linearly along the traveling direction M of the train T. ing. The beacon transmitter 28 is provided at a position corresponding to the door D, and the beacon transmitter 28 is provided at a position corresponding to the seat S. The light (unique ID 2a) emitted from these beacon transmitters 28 and 29 is applied to limited areas around the beacon transmitters 28 and 29, respectively.

  Between the beacon transmitter 28 and the beacon transmitter 29, there is provided a lighting fixture 6 (indicated by dots) that has the same appearance as the beacon transmitter 28 and the beacon transmitter 29 and does not transmit the unique ID 2a. Thus, by interposing the lighting fixture 6 between the beacon transmitter 28 and the beacon transmitter 29, the light emitted from the beacon transmitter 28 (unique ID 2a) and the light emitted from the beacon transmitter 29 (unique ID 2a) ) And do not mix with each other. Thereby, the position determination (refer later) of the mobile terminal 3 by receiving the unique ID 2a in the train T can be performed more accurately.

  The beacon transmitter 27 is arranged at the center of the ceiling surface inside the train T. The unique ID 2a transmitted from the beacon transmitter 27 is distributed throughout the train T. The beacon transmitter 27 is built in a beacon transmitter 28 disposed in the center of the ceiling surface, and is configured integrally with the beacon transmitter 28. As a result, the beacon transmitter 27 can be made invisible to the passenger and the appearance of the ceiling surface can be improved.

  In addition, arrangement | positioning of the beacon transmitter 29 is not limited to what was mentioned above, It can change with the arrangement | positioning pattern of the seat S. FIG. As shown in FIG. 4A, for example, when the seat S is configured by a face-to-face box-type seat (one box-type seat is indicated by a dot), the beacon transmitter 29 is connected to each box. Located just above the mold seat. Thereby, the light (unique ID 2a) from the beacon transmitter 29 can be evenly distributed to each seat of the box-type seat. 4B, for example, when the seats S are arranged in a line along the traveling direction M of the train T, the beacon transmitter 29 extends along the traveling direction M. It has a long shape and is arranged so as to cover a plurality of seats S. Thereby, the unique ID 2a can be transmitted to all the seats S with a small number of beacon transmitters 29. Further, as shown in FIG. 4C, a beacon transmitter 29 may be arranged for each seat S in the arrangement pattern of the seats S shown in FIG. Thereby, the unique ID 2a from the beacon transmitter 29 can be reliably transmitted to each seat S.

  As shown in FIG. 5, the mobile terminal 3 includes an ID receiving unit 3a that receives the unique ID 2a from the beacon transmitter 2, a position determining unit 3b that determines the position of the mobile terminal 3 based on the received unique ID 2a, Have The ID receiving unit 3a is configured to receive both radio wave signals and visible light signals. The position determination unit 3b has a position database (not shown) that records combination information of the unique ID 2a and the position of the beacon transmitter 2 on the map, and collates the received position ID with the received unique ID 2a. 3 position is determined. Here, the mobile terminal 3 has, for example, a unique ID 2a from a beacon transmitter 27 that is a wide-area beacon transmitter inside the train T, a unique ID 2a from beacon transmitters 28 and 29 that are narrow-area beacon transmitters, Receive both. In such a case, the mobile terminal 3 is configured to preferentially adopt the unique ID 2a transmitted from the narrow-area beacon transmitter and determine the position of the mobile terminal 3 based on the unique ID 2a. Thereby, the position of the portable terminal 3 can be determined more accurately.

  The mobile terminal 3 includes an input unit 3 c that receives input from a passenger and an output unit 3 d that outputs data received from the server 5. For example, destination information related to a destination aimed by the passenger is input to the input unit 3c. The destination information here refers to, for example, the time at which the passenger wants to arrive at the boarding station, the getting-off station, and the getting-off station. The output unit 3d includes a liquid crystal display, a speaker, and the like. Furthermore, the mobile terminal 3 includes a communication unit 3e that transmits the location information of the mobile terminal 3 and the destination information input to the input unit 3c to the server 5 and receives data from the server 5, and the mobile terminal 3 described above. And a control unit 3f that controls operations of the units 3a to 3e.

  As shown in FIG. 6, the server 5 includes a communication unit 5 a that receives information from the mobile terminal 3 and transmits data to the mobile terminal 3, a station information database 5 b that records on-site information of various stations, a train T An operation status database 5c that records the operation status of The server 5 also includes a control unit 5d that controls the operation of each unit 5a to 5c of the server 5 described above. The control unit 5d searches the station information database 5b and the operation status database 5c based on the position information and destination information of the portable terminal 3, and transmits passenger guidance information required by the passenger from the communication unit 5a to the portable terminal 3. To do. The server 5 may be a local server or a cloud server.

  The operation of the passenger guidance system 1 configured as described above will be described with reference to FIGS. As shown in FIG. 7, first, the passenger enters the destination information into the input unit 3c of the portable terminal 3 (S1), and then arrives at the entrance of the station ST (S2). Then, the portable terminal 3 receives the unique ID 2a from the beacon transmitter 20 provided at the entrance of the station ST (S3), and the position information and purpose of the portable terminal 3 determined by the position determining unit 3b based on the unique ID 2a. The location information is transmitted to the server 5 (S4). The server 5 collates the position information and the destination information received from the portable terminal 3 to determine whether the passenger is at the correct station ST (S5). When the passenger is at the correct station (Yes in S5), the server 5 notifies the mobile terminal 3 to that effect (S6). When the passenger is not at the correct station (No in S5), the server 5 should head. Another station ST is notified to the portable terminal 3 (S7). Next, when the passenger passes the automatic ticket gate G of the station ST (S8), the mobile terminal 3 receives the unique ID 2a from the beacon transmitter 21 provided in the automatic ticket gate G (S9). Then, the mobile terminal 3 transmits again the position information and destination information of the mobile terminal 3 to the server 5 (S10), and the server 5 sends the home H to which the passenger should go to the mobile terminal 3 based on the information. Notification is made (S11). When the passenger moves to the home H based on the notification from the server 5 (S12), the mobile terminal 3 receives the unique ID 2a from the beacon transmitters 22 and 23 provided in the home H (S13). The mobile terminal 3 transmits the position information and destination information of the mobile terminal 3 to the server 5 again (S14), and the server 5 determines whether the passenger is in the correct home H based on the information. Notification is made (S15). If the passenger is not in the correct home H (No in S15), the server 5 notifies the mobile terminal 3 to move to another correct home H (S16).

  Next, the operation after moving to the correct home H will be described with reference to FIG. When the train T has not arrived at the home H (Yes in S17), the mobile terminal 3 acquires information on the getting-off station from the server 5 based on the information stored in the station information database 5b of the server 5. (S18). Thereby, a passenger knows the position of the station exit in alighting station, for example, and moves to the optimal boarding position nearest to the station exit (S19). Next, the portable terminal 3 acquires operation information from the server 5 such as when the next train T arrives based on the information stored in the operation status database 5c of the server 5 (S20). When the train T enters the home H, the mobile terminal 3 receives the unique ID 2a transmitted from the beacon transmitters 24 to 26 provided on the outer surface of the train T (S21), and the unique ID 2a is received. The position information and the destination information of the mobile terminal 3 determined based on it are transmitted to the server 5 (S22). Then, the server 5 collates the position information with the destination information, and notifies the mobile terminal 3 whether to get on the train T that has arrived at the home H (S23). If the train T is not to be taken (No in S23), the mobile terminal 3 notifies the passenger to see off the train T (S24), and starts again from the acquisition of operation information (S20). On the other hand, when the train T is to be taken (Yes in S23), the mobile terminal 3 notifies the passenger to get on the train T. When the passenger gets on the train T, the mobile terminal 3 receives the unique ID 2a transmitted from the beacon transmitter 28 provided near the door D of the train T (S25), and is determined based on the unique ID 2a. 3 is transmitted to the server 5 (S26). Based on the position information, the server 5 notifies the mobile terminal 3 where the priority seat of the train T is, for example (S27). When the train T enters the platform H of the station ST, the mobile terminal 3 receives the unique ID 2a transmitted from the beacon transmitters 22 and 23 provided in the platform H (S28). The mobile terminal 3 transmits the position information and destination information of the mobile terminal 3 determined based on the received unique ID 2a to the server 5 (S29), and the server 5 is the station where the passenger should get off. If there is, the fact is notified to the mobile terminal 3 to prompt the passenger to get off (S30).

  When the train has already arrived at the home H (No in S17), the mobile terminal 3 is transmitted from the beacon transmitters 24 to 26 provided on the outer surface of the train T as shown in FIG. The unique ID 2a is received (S31). Next, the mobile terminal 3 transmits the position information and destination information of the mobile terminal 3 determined based on the unique ID 2a to the server 5 (S32). The server 5 collates the position information with the destination information and notifies the portable terminal 3 whether the passenger should get on the train T (S33). If the train T is not to be taken (No in S33), the passenger sees off the train and proceeds to S18 in FIG. On the other hand, when the train T is to be taken (Yes in S33), the mobile terminal 3 prompts the passenger to get on the train T. When the passenger gets on the train T, the portable terminal 3 receives the unique ID 2a transmitted from the beacon transmitter 28 (S34) in the same manner as in S25 to S27 of FIG. 8, for example, where is the priority seat. The passenger is notified (S35). Next, the mobile terminal 3 receives the unique ID 2a transmitted from the beacon transmitters 27 to 29 provided inside the train T (S36), and stores the position information of the mobile terminal 3 determined based on the unique ID 2a as a server. 5 (S37). Based on the information stored in the station information database 5b, the server 5 transmits information related to the getting-off station, such as the location of the station exit, to the portable terminal 3 (S38). The passenger looks at the information and determines, for example, whether the current vehicle stops at a position near the exit of the exit station (S39). If the current vehicle is close to the exit of the exit station (Yes in S39), the passenger stays in that vehicle, and if the current vehicle is far from the exit of the exit station (No in S39), the train T And move to another vehicle near the station exit (S40). Thereafter, in the same manner as S28 to S30 in FIG. 8, the mobile terminal 3 receives the unique ID 2a transmitted from the beacon transmitters 22 and 23 provided in the platform H of the station ST (S41), and the station ST If it is an alighting station, the passenger is prompted to get off (S42).

  As described above, according to the passenger guidance system 1 of the present embodiment, the position of the mobile terminal 3 is determined by receiving the unique ID 2a from the beacon transmitter 2 provided in the train T and the station ST, and the position Is sent from the server 5 to the portable terminal 3. Therefore, the passenger guidance system 1 is highly convenient because it can provide passenger guidance information regardless of location and time. In addition, a wide area beacon transmitter is used in a place where it is not necessary to determine the position of a passenger with high accuracy, and a narrow area beacon transmitter is used in a place where the position of a passenger is desired to be determined with high accuracy. It is possible to provide passenger guide information efficiently by covering the area without missing. Further, if the narrow area (visible light) beacon transmitter is configured by additionally installing an ID storage unit 2d and a superimposing unit 2e in an existing lighting fixture, the passenger guidance system 1 can be reduced at a low cost without performing a large-scale construction. Can be introduced.

  Next, a passenger guidance system according to the second embodiment will be described with reference to FIGS. 10 to 13. As shown in FIG. 10, the passenger guidance system 11 further includes a speaker 71 provided adjacent to each of the beacon transmitter 28 and the beacon transmitter 29 based on the passenger guidance system 1 described above. . The passenger guidance system 11 includes a speaker database 72 that stores combination information of the speaker 71 and the beacon transmitter 28 or the beacon transmitter 29, a notification unit 73 that notifies the passenger of notification information through the speaker 71, and various notifications. A notification information database 74 storing information. The speaker database 72, the notification unit 73, and the notification information database 74 are each connected to a control unit 5d (not shown) of the server 5.

  As shown in FIG. 11A, the portable terminal 3 of the present embodiment includes a reason notification unit 3g for notifying the server 5 of a predetermined reason based on the portable terminal 3 of the first embodiment described above. In addition. The “reason” mentioned here refers to, for example, the occurrence of a molester act, nuisance act, or suddenly sick person in the train T, but is not limited thereto. As shown in FIG. 11B, various reasons are displayed on the output unit (display) 3d of the portable terminal 3 as selectable buttons. The passenger presses these buttons to notify the server 5 that a predetermined event has occurred. The server 5 instructs the notification unit 73 to notify the notification information from the speaker 71 according to the reason notified from the reason notification unit 3g.

  The operation of the passenger guidance system 11 configured as described above will be described with reference to FIGS. As shown in FIG. 12, for example, it is assumed that a nuisance act occurs in the train T (S43). If the passenger who witnessed this nuisance in the train T can receive the unique ID 2a from the beacon transmitter 28 or the beacon transmitter 29 (both narrow beacon transmitters) (Yes in S44), The unique ID 2a is received by the portable terminal 3 (S45). The mobile terminal 3 that has received the unique ID 2a determines the position of the mobile terminal 3 based on the unique ID 2a, and notifies the server 5 of the occurrence of the nuisance by the reason notification unit 3g (S46). Then, the server 5 specifies the beacon transmitter 28 or the beacon transmitter 29 located in the vicinity of the place where the nuisance action occurs based on the received location information (unique ID 2a) of the mobile terminal 3 (S47). Furthermore, the server 5 specifies the speaker 71 provided adjacent to the specified beacon transmitter 28 or the beacon transmitter 29 with reference to the speaker database 72 (S48). Thereafter, the server 5 notifies the location of the specified speaker 71 and the occurrence of the nuisance to the conductor of the train T and the station staff of the station ST where the train T stops next (S49, S50). Upon receiving the notification, the conductor searches the notification information database 74 and selects notification information (warning) to be used when there is a nuisance (S51), and outputs the notification information from the speaker 71 specified in S48 (S52). ). In addition, the station staff who has received the notification identifies the train T having the nuisance by referring to the operation status database 5c (S53), and performs the nuisance in front of the door D in the vicinity of the place where the nuisance occurs in the next station ST. It waits in order to catch the person who went (S54).

  When the mobile terminal 3 cannot receive the unique ID 2a from the beacon transmitter 28 or the beacon transmitter 29 (No in S44), the mobile terminal 3 is connected to the beacon transmitter 27 (wide-area beacon transmitter) as shown in FIG. ) Is received (S55). Next, the portable terminal 3 determines the position of the portable terminal 3 and notifies the server 5 of the occurrence of the nuisance as in S46 of FIG. 12 (S56). Here, the unique ID 2a transmitted from the beacon transmitter 27 is distributed throughout the train T. Therefore, the server 5 can identify the vehicle of the train T in which the nuisance has occurred based on the position information (unique ID 2a) received from the mobile terminal 3 (S57). It is impossible to know if an action has occurred. Then, the server 5 notifies the conductor of the train T and the station staff of the station ST where the train T stops next (S58, S59) that the nuisance has occurred. Upon receiving the notification, the conductor searches the notification information database 74 to select appropriate notification information (S60), and outputs the notification information from all speakers provided in the vehicle specified in S57 (S61). In addition, the station staff member who received the notification identifies the train T in which the nuisance has occurred with reference to the operation state database 5c (S62), and waits in front of the vehicle in which the nuisance has occurred in the next station ST (S63). .

  Conventionally, when troublesome acts occur, it takes time to report to the conductor and the arrival of the conductor at the site, so it is not possible to take appropriate measures in a timely manner. There were times when it became the object of. According to the passenger guidance system 11 described above, since a nuisance action or the like can be promptly notified by communication between the beacon transmitter 2 and the mobile terminal 3, appropriate measures can be taken in a timely manner against the nuisance action or the like. Moreover, since it is possible to report a nuisance act etc. without being known by operation of the portable terminal 3, it is possible to prevent the reporter from becoming a target person for a new nuisance act or the like. In addition, when the place of occurrence of nuisance in the train T vehicle can be identified, notification information can be notified only from the speaker in the vicinity of the place of occurrence, so there is no need to unnecessarily increase the noise. It can be calmed down.

  In addition, the passenger guidance system according to the present invention is not limited to the above embodiment, and various modifications can be made. For example, a narrow-area beacon transmitter does not necessarily need to be composed of a visible light beacon transmitter. Both a narrow-area beacon transmitter and a wide-area beacon transmitter can be changed by a radio-wave beacon transmitter that can change the radio-wave signal transmission range. May be configured. In addition, the server estimates the approximate boarding rate from the number of mobile terminals that have received the unique ID transmitted from the wide-area beacon transmitter inside the train, and the mobile terminal of the passenger waiting for the boarding rate at the station platform May be configured to notify. In this way, passengers waiting for the train can know in advance the occupancy rate of the next train, so take measures such as moving to a vehicle with a lower occupancy rate or switching to a different train. be able to. Further, the visible light signal from the visible light beacon transmitter cannot be received if the portable terminal is in a pocket. Accordingly, the mobile terminal may be notified of the visible light signal transmitted from the visible light beacon transmitter by the radio signal from the radio beacon transmitter, and the passenger may be prompted to acquire the visible light signal. Further, when meeting with a meeting partner on the train, the current position can be transmitted to the meeting partner so that the meeting can be supported.

1,11 Passenger guidance system 2, 21-29 Beacon transmitter 2a Unique ID
3 mobile terminal 3b position determining unit 3c input unit 3e (portable terminal) communication unit 3g reason notification unit 5 server 5a (server) communication unit 6 lighting fixture 71 that does not transmit unique ID speaker 72 speaker database 73 notification unit H home ( Landing)
M Train (vehicle) travel direction S (vehicle) seat ST Station T Train (vehicle)

Claims (19)

A beacon transmitter that is provided in public transportation and transmits a unique ID; a portable terminal that is held by a passenger using public transportation to receive the unique ID; and a server that is network-connected to the portable terminal,
The unique ID indicates an installation position of the beacon transmitter,
The mobile terminal is configured to determine a position of the mobile terminal based on the received unique ID, and to transmit position information indicating the position of the mobile terminal determined by the position determination unit to the server. And
The server has a communication unit that transmits passenger guidance information based on the position of the mobile terminal to the mobile terminal,
The beacon transmitter includes a wide-area beacon transmitter that transmits the unique ID in a relatively wide area, and a narrow-area beacon transmitter that transmits the unique ID in a relatively narrow area. Passenger guidance system. The wide-area beacon transmitter is composed of a radio beacon transmitter that transmits a radio signal as a communication medium,
The passenger guidance system according to claim 1, wherein the narrow-area beacon transmitter is a visible light beacon transmitter that transmits a visible light signal as a communication medium.   The passenger guidance system according to claim 2, wherein the visible light beacon transmitter is provided as a lighting fixture, and superimposes the unique ID on light emitted from a light source of the lighting fixture.   The passenger guidance system according to claim 3, wherein the visible light beacon transmitter provided as the lighting device is alternately arranged with a lighting device that does not transmit the unique ID.   When the mobile terminal receives the unique ID from both the wide-area beacon transmitter and the narrow-area beacon transmitter, the mobile terminal determines the position of the mobile terminal based on the unique ID from the narrow-area beacon transmitter. The passenger guidance system according to any one of claims 1 to 4, wherein the passenger guidance system is determined. The mobile terminal further includes an input unit for inputting destination information related to a destination aimed by the passenger,
The said server transmits the passenger guidance information based on the destination information input into the said input part to the said portable terminal, The passenger guidance system as described in any one of Claim 1 thru | or 5 characterized by the above-mentioned. .   When the mobile terminal transmits the location information of the mobile terminal to the server at the entrance of a public transport station, the server compares the location information of the mobile terminal with the destination information, and the passenger is the correct station. The passenger guidance system according to claim 6, wherein the mobile terminal is notified.   When the mobile terminal transmits the location information of the mobile terminal to the server at a public transport station stop, the server checks the location information of the mobile terminal against the destination information, so that The passenger guidance system according to claim 6 or 7, wherein the portable terminal is notified of information on which vehicle the passenger should ride and information on where the passenger got off the vehicle. The beacon transmitter is installed on the outer surface of the vehicle,
The mobile terminal receives the unique ID transmitted from the beacon transmitter installed in the vehicle that has entered the hall and transmits the location information of the mobile terminal to the server,
9. The server according to claim 6, wherein the server collates position information of the mobile terminal with the destination information, and notifies the mobile terminal whether the passenger should get on the vehicle. The passenger guidance system described in the section.   10. The passenger guidance system according to claim 9, wherein the beacon transmitter is configured integrally with each of a vehicle headlight, a taillight, and a destination display board that displays a destination of the vehicle. The wide-area beacon transmitter is installed at the center of the ceiling inside the vehicle, and a plurality of the narrow-area beacon transmitters are installed on the ceiling surface,
A speaker database storing a plurality of speakers provided adjacent to each of the wide-area beacon transmitter and the narrow-area beacon transmitter, and combination information of the speakers and the wide-area beacon transmitter or the narrow-area beacon transmitter And a notification unit that is connected to the server through the network and notifies the passenger of notification information from the speaker,
When the server receives the position information of the mobile terminal from the mobile terminal, the speaker is connected to the wide-area beacon transmitter or the narrow-area beacon transmitter that transmits the unique ID received by the mobile terminal. 11. The passenger guidance system according to claim 1, wherein the passenger guidance system is indexed by referring to a database, and an instruction is given to the notification unit to notify the notification information from the speaker. The mobile terminal has a reason notifying unit for notifying the server of a predetermined reason,
The passenger guidance system according to claim 11, wherein the server issues an instruction to the notification unit to notify the notification information according to a reason notified from the reason notification unit.   The server issues an instruction to the notification unit to notify the notification information through all of the plurality of speakers when the portable terminal receives only the unique ID from the wide-area beacon transmitter. The passenger guidance system according to claim 11 or 12.   The server estimates a boarding rate from the number of the mobile terminals that have received the unique ID transmitted from the wide-area beacon transmitter inside the vehicle, and notifies the passenger terminal of the passenger waiting for the boarding rate at the landing. The passenger guidance system according to any one of claims 11 to 13, characterized by the above.   The thing installed in the center of a ceiling surface among the said narrow area beacon transmitter is comprised integrally with the said wide area beacon transmitter, The Claim 11 thru | or 14 characterized by the above-mentioned. Passenger guidance system.   16. The narrow-area beacon transmitter is disposed directly above the box-type seat when the box-type seat is provided on the vehicle. Passenger guidance system.   The narrow-area beacon transmitter is arranged along the traveling direction directly above the seat when the vehicle is provided with seats arranged in a line along the traveling direction of the vehicle. The passenger guidance system according to any one of claims 11 to 15.   The passenger guidance system according to claim 17, wherein the narrow area beacon transmitter is arranged for each seat.   The passenger guidance system according to any one of claims 1 to 18, wherein the wide-area beacon transmitter is configured by a transmitter using a specific low-power radio.

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