JP2013033417A - Terminal monitoring device, terminal monitoring system and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a terminal monitoring device which can monitor a present operation status of each of multiple terminal devices which are apart from the terminal monitoring device, even with a single monitoring camera, while confirming processing data for each terminal device.SOLUTION: An order control device (terminal monitoring device) 1, being in a state in which it is communicably connected to each of terminal devices (an ECR 3, a kitchen printer 4 and an order terminal device 7) performing data processing in respective monitoring areas monitored by a monitoring camera 2 which can change its photographing direction, displays a picked-up image of a monitoring area (specified area) which the monitoring camera 2 faces, associating it with present or latest processing data acquired from a terminal device in the specified area, when instructing a change of the camera's direction by specifying one of the multiple monitoring areas so that the photographing direction of the monitoring camera 2 turns to the specified area.

Description

  The present invention relates to a terminal monitoring apparatus, a terminal monitoring system, and a program for monitoring each terminal apparatus in a plurality of monitoring areas monitored by a monitoring camera whose photographing direction can be changed.

  In general, in stores such as supermarkets and convenience stores, sales data (product name, number, amount) registered in a sales data processing device such as an ECR (Electronic Cash Register) or POS (Point of sale) terminal, change, etc. Is recorded for each transaction as journal data, and other operation statuses are also recorded as journal data. The store manager checks the operation status of the operator in detail while referring to the journal data at the end of the business or the like while checking various operation statuses by the operator. Conventionally, as a technique related to such inspection, in a state where a moving image of the operator or customer and the contents of the receipt are displayed in parallel on the same screen, the receipt ID to be inspected in the search condition input area in that screen Has been disclosed, a receipt content corresponding to the receipt ID and a moving image are read out and jump-displayed (see Patent Document 1).

JP 2010-198523 A

  However, in the technology of Patent Document 1 described above, the receipt contents and the corresponding moving image can be freely confirmed at any time by associating the receipt contents and the corresponding moving image by a time stamp (hour minute second). However, it is not an on-the-spot confirmation, and is not limited to ECR processing content, but also limited to cases where the receipt content is the main subject of inspection. Met.

  An object of the present invention is to be able to monitor the current operation status of a plurality of terminal devices that are distant from each other even with a single monitoring camera and to check the processing data for each terminal device. is there.

In order to solve the above-described problem, one aspect of the present invention is as follows.
A monitoring camera capable of changing a shooting direction, and a terminal monitoring device that is connected to each terminal device that performs data processing in a plurality of monitoring areas monitored by the monitoring camera and monitors each terminal device. ,
Change instruction means for designating any of the plurality of monitoring areas and instructing the designated area to change the camera orientation so that the shooting direction of the monitoring camera is directed;
Among the terminal devices that perform data processing in the monitoring area, acquisition means for acquiring current or latest processing data from the terminal device in the designated area in which the shooting direction of the monitoring camera is facing,
Display control means for displaying the image of the designated area acquired by the monitoring camera and the processing data obtained from the terminal device of the designated area by the obtaining means in association with each other;
A terminal monitoring device comprising:

In order to solve the above-described problem, another aspect of the present invention provides:
Against the computer,
A function of designating one of a plurality of monitoring areas monitored by a monitoring camera whose photographing direction can be changed and instructing the change of the camera direction so that the photographing direction of the monitoring camera is directed to the designated area;
Among the terminal devices that perform data processing in the monitoring area, a function of acquiring current or latest processing data from the terminal device in the designated area where the shooting direction of the monitoring camera is facing;
A function of displaying the image of the specified area acquired by the monitoring camera in association with the processing data acquired from the terminal device of the specified area;
It is a program for realizing.

Furthermore, in order to solve the above-described problem, another aspect of the present invention provides:
A monitoring camera capable of changing the shooting direction, and a terminal monitoring device that is connected to each terminal device that performs data processing in a plurality of monitoring areas monitored by the monitoring camera and monitors each terminal device. Terminal monitoring system,
Provided in the terminal monitoring device, a change instruction means for specifying any of the plurality of monitoring areas and instructing a change of the camera orientation so that the shooting direction of the monitoring camera is directed to the designated area;
A change means provided in the monitoring camera, for changing the shooting direction by driving the camera in accordance with the change instruction of the camera direction;
A detecting unit provided in the monitoring camera, wherein the monitoring area in which the shooting direction of the monitoring camera is facing is detected as the designated area among the plurality of monitoring areas;
Among the terminal devices that are provided in the terminal monitoring device and perform data processing in the monitoring area, an acquisition unit that acquires current or latest processing data from the terminal device in the designated area detected by the detection unit;
Display control means provided in the terminal monitoring device, and displaying the image of the specified area acquired by the monitoring camera and the processing data acquired from the terminal device of the specified area by the acquiring means,
A terminal monitoring system comprising:

  According to the present invention, even a single monitoring camera can monitor the current operation status of a plurality of terminal devices that are distant from each other and can check the processing data for each terminal device. In addition to cost reduction, it is possible to realize efficient confirmation work.

The block diagram which showed the order data processing system (terminal monitoring system) constructed | assembled in restaurants, such as a restaurant. The block diagram which showed the basic component of the order control apparatus (terminal monitoring apparatus) 1 and the monitoring camera 2. FIG. (1) to (3) are a captured image obtained by photographing a monitoring area (kitchen area, seating area, accounting area) facing the surveillance camera 2, and each terminal device (kitchen printer) that performs data processing in the monitoring area. 4 is a diagram showing processing data of the order terminal device 7, ECR3). The figure which showed the monitor screen displayed on the display part 14 of the order control apparatus (terminal monitoring apparatus) 1. FIG. The figure for demonstrating the camera direction table T1 with which the order control apparatus (terminal monitoring apparatus) 1 side is equipped. The figure for demonstrating the order management table T2 with which the order control apparatus (terminal monitoring apparatus) 1 side is equipped. The flowchart for demonstrating the characteristic operation | movement (multi monitoring process) of this embodiment in the order control apparatus (terminal monitoring apparatus) 1. FIG. The flowchart which showed operation | movement of the surveillance camera 2. FIG.

Hereinafter, an embodiment of the present invention will be described with reference to FIGS.
FIG. 1 is a block diagram showing an order data processing system (terminal monitoring system) built in a restaurant such as a restaurant.
This order data processing system (terminal monitoring system) functions as an order data processing system for processing order data at restaurants, and also functions as a terminal monitoring system for monitoring various terminal devices existing in the store. Therefore, an order control device (terminal monitoring device) 1 for controlling the entire system is provided. In this order control device (terminal monitoring device) 1, in addition to a single monitoring camera 2, an ECR (Electronic Cash Register) 3 as a terminal device and a kitchen printer 4 communicate via a wired LAN (local communication network) 5. Connected (wired connection), and the order terminal device 7 is connected for communication (wireless connection) via the access pointer 6.

  The order control device (terminal monitoring device) 1 functions as a server device that controls the entire order data processing system, and also each terminal device (ECR 3, kitchen printer 4) in a plurality of monitoring areas monitored by the monitoring camera 2. , Which functions as a monitoring device for monitoring the order terminal device 7), the store manager or the like monitors the processing status and operation status of various terminal devices while looking at the monitor screen. The surveillance camera 2 is, for example, a camera that can be rotated by 180 ° so that the photographing direction can be changed. For example, the surveillance camera 2 can photograph the entire inside of the store from one end of the store. In this case, the entire store is divided into a plurality of monitoring areas (accounting area, auditorium area, kitchen area), and the direction of each monitoring area is directed to one of the monitoring areas, with the shooting direction directed to one of the monitoring areas. Can be taken. In addition, when the monitoring area is a passenger seat area, it is possible to shoot for each table by directing the shooting direction of the monitoring camera 2 to any one of the plurality of tables arranged in the passenger seat area. It has become.

  The order control device 1 designates any one of the plurality of monitoring areas described above, and sets the monitoring direction of the monitoring camera 2 to the monitoring area (specified area). The camera orientation is instructed. In this case, the order control apparatus 1 automatically changes the camera direction at regular time intervals (for example, every 10 seconds) or manually changes the camera direction at an arbitrary timing according to a user operation. And the order control apparatus 1 acquires the image which image | photographed the monitoring area (designated area) to which the monitoring camera 2 is facing from the monitoring camera 2, and acquires the present or the latest process data from the terminal device of the said designated area. The acquired image and the processing data are displayed in parallel on the same screen (monitor screen).

  The ECR 3 to be monitored is a terminal device installed in a monitoring area (accounting area) in the store, and performs a transaction registration process based on the order data received from the order terminal device 7 and ends the transaction. This is a sales data processing device that performs a closing process. The kitchen printer 4 to be monitored is a terminal device installed in a monitoring area (kitchen area) in the store, and a cooking instruction stub (order slip) is printed based on the order data received from the order terminal device 7 To do.

  The order terminal device 7 to be monitored is possessed by a customer service representative (waiter or waitress), moves to a table (seat) installed in a monitoring area (passenger seat area) in the store, and inputs order data. When order data from an orderer (customer) is input at a mobile terminal (portable terminal: handy terminal), the input order data is sequentially transmitted to the order control device 1, and also to the ECR 3 and the kitchen printer 4. I am trying to send it. In this case, when the order terminal device 7 starts inputting the order data, when the number of the order receiving table is input, the order terminal device 7 transmits the order data together with its own terminal number to the order control device 1 and then inputs the order data. The input order data is sequentially transmitted to the order control device 1 every time it is sent, but the transmission to the ECR 3 and the kitchen printer 4 responds to the operation of a transmission key (not shown) provided in the order terminal device 7. The order data entered up to then is sent in a batch.

FIG. 2 is a block diagram illustrating basic components of the order control device 1 and the monitoring camera 2.
The order control device 1 has a central processing unit (CPU) 11 as a core, and the CPU 11 operates by supplying power from the power supply unit 12, and this order control device according to various programs in the storage unit 13. 1 to control the overall operation. The storage unit 13 includes, for example, a ROM, a RAM, a flash memory, and the like, and stores programs and various applications for realizing the present embodiment in accordance with an operation procedure illustrated in FIG. In addition, various kinds of information (for example, a flag etc.) necessary for the operation of the order control apparatus 1 are temporarily stored.

  The display unit 14 is a high-definition liquid crystal display or an organic EL (Electro Luminescence) display, and displays an order data registration screen or a monitor screen for terminal monitoring. Although not shown, the operation unit 15 includes various keys, and the CPU 11 executes processing according to the key operation. The LAN communication unit 16 is a communication interface that transmits / receives data to / from each terminal device (ECR 3, kitchen printer 4, order terminal device 6) via a local communication network (wired LAN 5, access pointer 6). The recording unit 17 sequentially records images (moving images) transferred from the monitoring camera 2 and sequentially records images on a removable external storage medium (for example, an SD card). In this case, for example, a time stamp (recording date and time) is added to each recorded image data every 1 second.

  The monitoring camera 2 has a CPU 21 as a core. The CPU 21 operates by supplying power from the power supply unit 22 and controls the entire operation of the monitoring camera 2 according to various programs in the storage unit 23. The storage unit 23 includes, for example, a ROM, a RAM, a flash memory, and the like, and stores a program and various applications for realizing the present embodiment in accordance with an operation procedure illustrated in FIG. . Although not shown, the camera unit 24 includes a lens unit, an image sensor, an A / D (analog / digital) converter, and the like, and is configured to capture a moving image, and a subject image from the lens unit is an image sensor. By imaging on (CCD or CMOS), the subject can be photographed with high definition.

  The camera direction driving unit 25 drives the camera unit unit 24 to change the shooting direction. As described above, the camera direction driving unit 25 can be switched as a plurality of monitoring areas for each of the accounting area, the seating area, and the kitchen area. In addition, it is possible to switch for each table unit in the passenger seat area. The camera direction detection unit 26 detects which of the plurality of monitoring areas the camera unit unit 24 is directed to by optical, mechanical, or magnetic means. The detection result is obtained from the order control device 1. Is transmitted to the request source in response to the transmission request. The LAN communication unit 27 is a communication interface that transmits / receives data to / from the order control apparatus 1 via the LAN 3.

FIG. 3 shows a captured image obtained by capturing a monitoring area (kitchen area, auditorium area, accounting area) to which the monitoring camera 2 is directed, and each terminal device (kitchen printer 4, order terminal device) that performs data processing in the monitoring area. 7 and processing data of ECR3).
FIG. 3 (1) shows an image obtained by photographing the kitchen area when the direction (photographing direction) of the surveillance camera 2 is directed to the surveillance area (kitchen area), and the kitchen printer 4 installed in the kitchen area. The captured image of this example is a case where the kitchen person in charge has received a cooking instruction stub (order slip) issued from the kitchen printer 4. The processing data of the kitchen printer 4 indicates the contents printed by the kitchen printer 4 (the contents printed on the cooking instruction stub), and is the data being printed or the most recently processed data. This processing data includes a table (number) for identifying the customer's table to indicate the order source (customer) and a number (terminal number) for identifying the order terminal device 7 that received the order. The content includes order data received from customers.

  FIG. 3 (2) shows an image of the passenger seat area when the surveillance camera 2 is directed to the surveillance area (passenger seat area) and the order terminal device 7 that has received an order in the passenger seat area or the order. The processing data of the order terminal device 7 that has been received is shown, and the photographed image in this example is a case where the state of the customer sitting at the table is copied. Further, the processing data of the order terminal device 7 indicates the input order data, and includes the order data received from the customer in the table together with the table number and the terminal number. FIG. 3 (3) shows an image obtained by photographing the accounting area when the monitoring camera 2 is facing the monitoring area (accounting area), and processing data of the ECR 3 installed in the accounting area. The photographed image is a case where the operator operating the ECR 3 and the operation status thereof are copied. Further, the processing data of ECR3 indicates the data content that has been registered, and is the data that is being registered or the latest data that has been registered. And this process data is the content containing the journal data for one transaction (data for registered business records) together with the table number and the terminal number.

FIG. 4 is a diagram showing a monitor screen displayed on the display unit 14 of the order control apparatus 1.
The monitor screen displays in parallel the captured image (moving image) of the monitoring camera 2 and the processing data acquired from the terminal device in the monitoring area to which the monitoring camera 2 is directed. The monitor screen when facing the accounting area is shown. That is, in the case where the monitoring camera 2 is directed to the accounting area, a case where the captured image (moving image) by the monitoring camera 2 and the processing data processed by the ECR 3 are displayed in parallel on the same screen is shown. Note that the monitor screen is not limited to the case where the captured image and the processing data are displayed in parallel on the same screen, and the processing data may be superimposed on the captured image displayed on the entire display unit 14.

FIG. 5 is a diagram for explaining the camera orientation table T1 provided on the order control apparatus 1 side.
The camera orientation table T1 is arbitrarily set in advance according to the layout state in the store. The “monitoring area” according to the orientation of the surveillance camera 2, the “device / table” in this surveillance area, and its The “processing data” acquired from the apparatus is stored. That is, if the “monitoring area” is “kitchen area”, “kitchen printer” is stored in the “device / table”, and “processing data” includes “print data (for one slip by the kitchen printer 4). Printed content) ”is stored. If the “monitoring area” is “guest room area (1)”, “table number 1” is stored in the “device / table”, and “order data (from the customer of the table) is stored in“ processing data ”. Order data that has been ordered and entered from the order terminal device 7) "is stored. If the “monitoring area” is “accounting area”, “ECR” is stored in the “device / table”, and “journal data (data for one transaction in the table)” is stored in “processing data”. Is memorized.

FIG. 6 is a diagram for explaining the order management table T2 provided on the order control apparatus 1 side.
The order management table T2 is a table for storing and managing order data for each table. The “order ID”, “table number”, “order terminal number”, “processing date / time (time stamp)”, “order data / distributed flag” , “Printer flag”, and “ECR flag”. The contents of this order management table T2 are sequentially updated according to the processing results in the order terminal device 7 and ECR4. The “order ID” is data for identifying order data for each table, and the “table number” is data for identifying the table that has received the order. The “order terminal number” is data for identifying the order terminal device 7 that has received the order.

  “Processing date / time (time stamp)” indicates the date / time of order processing and the date / time of accounting processing. For example, the processing date / time is a time stamp at intervals of one second, and is synchronized with the time stamp recorded in association with the recording content described above. Timing data. The “order data / distributed flag” is a flag indicating whether or not the order data and the product have been distributed to the customer. If the value is “1”, “distributed”, “0” “Unallocated” is indicated. The “printer flag” is a flag indicating whether or not the order data from the order terminal device 7 has been transmitted to the kitchen printer 4. If the value is “1”, it has been transmitted, and if it is “0”. , “Unsent”. The “ECR flag” is a flag indicating whether or not the order data from the order terminal device 7 has been accounted for by ECR3. If the value is “1”, it is already accounted. "Accounting".

  Next, the operation concept of the order control apparatus 1 in the present embodiment will be described with reference to the flowchart shown in FIG. 7, and the operation concept of the monitoring camera 2 will be described with reference to the flowchart shown in FIG. Here, each function described in these flowcharts is stored in the form of a readable program code, and operations according to the program code are sequentially executed. Further, it is possible to sequentially execute the operation according to the above-described program code transmitted via a transmission medium such as a network. In other words, in addition to the recording medium, an operation unique to the present embodiment can be executed using a program / data supplied externally via a transmission medium.

FIG. 7 is a flowchart showing a characteristic operation (multi-monitoring process) of the present embodiment in the order control apparatus 1, and is started in response to an instruction by a user operation. FIG. 8 is a flowchart showing the operation of the monitoring camera 2, and the execution is started in response to an activation instruction from the order control apparatus 1.
First, when an order to start execution of the multi-monitoring process is instructed by a user operation, the order control apparatus 1 transmits an activation instruction to the monitoring camera 2 (step A1 in FIG. 7), and then the shooting direction of the monitoring camera 2 A request for (camera orientation) is requested (step A2).

  When the monitoring camera 2 receives the activation instruction from the order control apparatus 1, it starts the flow of FIG. First, the surveillance camera 2 starts a photographing operation (step B1 in FIG. 8) and also starts an image transmission operation for compressing a photographed image and transmitting it to the order control apparatus 1 (step B2). When a camera direction transmission request is received from the order control apparatus 1 (YES in step B3), a detection result by the camera direction detection unit 26 is acquired (step B4) and transmitted to the order control apparatus 1 (step B5). ). Thereafter, it is checked whether a change in camera orientation is requested from the order control apparatus 1 (step B6), or whether a camera monitoring end request is received (step B8).

  On the other hand, when the order control apparatus 1 acquires the current camera direction from the monitoring camera 2 (step A3 in FIG. 7), the order control apparatus 1 refers to the camera direction table T1 and monitors the monitoring camera 2 facing among the plurality of monitoring areas. Whether the area (designated area) is a kitchen area is checked (step A4), or whether it is a seating area (step A6). If the camera direction is the kitchen area (YES in step A3), the kitchen printer 4 is requested to transmit data, and the print data for one slip being printed or the print data for the most recent slip (processing) (Completed data) is acquired (step A5).

  If the camera orientation is a passenger seat area (YES in step A6), the camera orientation table T1 is referred to, and the table installed in the area is identified according to the direction of the passenger seat area. The table number is acquired (step A7). Then, the order terminal device 7 currently ordered or the nearest (processed) order terminal device 7 is specified (step A8). In this case, the order management table T2 is referred to, and the corresponding order terminal device 7 is specified among the order terminal devices 7 corresponding to the table number. Then, the order data corresponding to the terminal number of the identified order terminal device 7 (in-order or the latest order data) is read from the order management table T2 and acquired (step A9). If the camera direction is not the kitchen area (NO in step A4) and not the seating area (NO in step A6), it is determined that the camera direction is the accounting area, and the process proceeds to the next step A10 to manage the order. With reference to the table T2, journal data for one transaction under accounting or journal data for the most recent (processed) transaction is acquired.

  When processing data (print data / order data / journal data) corresponding to the camera orientation is acquired in this way, an image synchronized with the processing is acquired (step A11). That is, if the processing data is currently being executed, a real-time image is acquired from the surveillance camera 2 as an image synchronized with the processing data. If the processing data is the latest processed data, refer to the order management table T2. , The “processing date and time (time stamp)” of the processing data is compared with the recording date and time (time stamp) added to the recorded image, and an image in which they match, that is, an image taken at the “processing date and time” Acquired as an image synchronized with the processing data. Then, the processing data acquired according to the camera direction and the image synchronized with the processing data are displayed in parallel on the same screen (monitor screen) (step A12).

  In a state where such a monitor screen is displayed, it is checked whether the timing for automatically changing the camera orientation at regular intervals (for example, every 10 seconds) has been reached (step A13), or the camera orientation is manually changed. It is checked whether a user operation to instruct has been performed (step A15). If it is not the timing of automatic change (NO in step A13) and no manual change operation is performed (NO in step A15), it is checked whether a monitoring operation is instructed by a user operation (step A17). Is returned to the above-described step A2 until the instruction is issued, and the above-described operation is repeated thereafter.

  Now, when it is time to automatically change the camera orientation (YES in step A13), a plurality of monitoring areas are arranged in a predetermined order, for example, kitchen area, seating area (1), seating area (2),. 20) Request the monitoring camera 2 to change the camera orientation so that the shooting direction of the monitoring camera 2 is in the order of the accounting areas (step A14). For example, if the camera direction is currently a kitchen area, it is requested to change to the next seating area (1), and if it is the seating area (1), it should be changed to the next seating area (2). Request. When a user operation for instructing a change in camera orientation is performed (YES in step A15), the monitoring camera 2 is requested to change the camera orientation so that the camera is arbitrarily directed to the designated monitoring area by the user operation. (Step A16). For example, when the camera orientation is currently in the kitchen area and the user seat area (2) is designated by the user, the camera orientation is requested to be changed from the kitchen area to the customer seat area (2).

  On the monitoring camera 2 side, it is checked whether a request for changing the camera direction has been received from the order control apparatus 1 (step B6 in FIG. 8) or whether a monitoring end request has been received (step B9). Is not received (NO in steps B6 and B9), the process returns to the above-described step B3 to check whether there is a transmission request for the camera. When a camera orientation change request is received from the order control apparatus 1 (YES in step B6), the camera orientation drive unit 25 is controlled to change the orientation of the camera unit 24 to the requested monitoring area. (Step B7).

  Here, on the order control device 1 side, every time the direction of the monitoring camera 2 is changed to a new monitoring area as described above, a monitor screen corresponding to the new monitoring area is displayed (step A12 in FIG. 7). ). Here, when the end of terminal monitoring is requested by a user operation or the like (YES in step A17), the monitoring end request is transmitted to the monitoring camera 2 (step A18), and then the flow of FIG. In this case, when the monitoring camera 2 receives a monitoring end request from the order control apparatus 1 (YES in step B8), the photographing operation is stopped (step B9), and then the flow of FIG. 8 is exited.

  As described above, in this embodiment, the order control device (terminal monitoring device) 1 is a terminal device (ECR3, kitchen printer 4, order terminal device 7) that performs data processing in a plurality of monitoring areas monitored by the monitoring camera 2. In the state where the communication connection is established, when any one of a plurality of monitoring areas is specified and the change of the camera orientation is instructed so that the monitoring camera 2 faces the designated area, the monitoring area to which the monitoring camera 2 faces Since the image obtained by photographing the (designated area) and the current or latest processing data acquired from the terminal device in the designated area are displayed in association with each other, even a single surveillance camera 2 is distant. It is possible to monitor the current operation status of a plurality of remote terminal devices and to check the processing data for each terminal device. It is possible to realize the 認作 industry.

  At least one of the plurality of terminal devices is an order terminal device (mobile terminal) 7 that moves into the passenger seat area and performs data processing, and a designated area (passenger seat area) facing the monitoring camera 2 Since the processing data is acquired from the order terminal device 7 that performs data processing or the order terminal device 7 that has been performing data processing, even in the order terminal device 7 as a mobile terminal, each table The processing data (order data) can be acquired.

  If the monitoring area (designated area) to which the surveillance camera 2 is facing is the kitchen area, print data is acquired from the kitchen printer 4, and if it is the accounting area, journal data for one transaction is acquired from the ECR 3, and the audience area If so, the order data is acquired from the order terminal device 7 that has received an order from the customer of the table, so that the supervisor can check the operating status of the order data processing system (restaurant system) and a series of flows. Can be confirmed accurately.

  Since a plurality of monitoring areas are sequentially designated at regular intervals and the camera orientation is changed so that the monitoring camera 2 faces the designated area, the plurality of monitoring areas can be uniformly monitored without waste. .

  Any one of a plurality of monitoring areas is arbitrarily selected and designated by a user operation, and the direction of the camera is changed so that the monitoring camera 2 faces the designated area. Only the monitoring area to be monitored can be focused.

  When displaying an image of a monitoring area (designated area) facing the surveillance camera 2 and the current or latest process data acquired from the terminal device in the designated area in association with each other, the process data has been processed. If it is the most recent data, since the recorded content captured at the time of the processing is read and displayed, the processed image and the processing data can be displayed in association with each other even if the processing has been completed. In addition, when confirming the past processing status, the image and data can be checked against each other.

  When an image obtained by capturing a monitoring area (designated area) facing the surveillance camera 2 and the current or latest process data acquired from the terminal device in the designated area are displayed in association with each other, the process data and the image Are displayed in parallel on the same screen, making it easy to check the two against each other.

  Even in a terminal monitoring system that is connected to each terminal device that performs data processing in a plurality of monitoring areas monitored by the monitoring camera 2 whose photographing direction can be changed and monitors each terminal device, the order described above This has the same effect as the control device (terminal monitoring device) 1. That is, even a single monitoring camera 2 can monitor the current operation status of a plurality of terminal devices that are distant from each other and can check processing data for each terminal device. In addition, efficient confirmation work can be realized.

  In the above-described embodiment, the data for each transaction is exemplified as the processing data. However, what unit of data is displayed is arbitrary. For example, data for a predetermined past time is displayed. Also good. The image is not limited to displaying a moving image, and a still image may be displayed.

  In addition, when the image obtained by capturing the monitoring area (designated area) facing the surveillance camera 2 and the current or latest process data acquired from the terminal device in the designated area are displayed in association with each other, the process data is currently Whether the data is being executed or the latest data may be displayed in an identifiable manner. In this case, the display color may be changed, a character string such as “live” may be displayed, or the elapsed time may be displayed for guidance as in the past 30 seconds.

  In the embodiment described above, the image and the processing data are displayed in parallel on the display unit 14 of the order control device (terminal monitoring device) 1, but one of them may be displayed on the external monitor. .

  In the above-described embodiment, the case where the present invention is applied to an order data processing system constructed at a restaurant in a restaurant or the like is exemplified, but the present invention can of course be applied to other than a restaurant, and further to the order data processing system. Not limited to this, it may be a terminal monitoring system that monitors a work situation in a company.

  Further, the “machine”, “apparatus”, and “unit” shown in the above-described embodiments may be separated into a plurality of cases according to function, and are not limited to a single case. In addition, each step described in the above-described flowchart is not limited to time-series processing, and a plurality of steps may be processed in parallel or separately.

The embodiment of the present invention has been described above. However, the present invention is not limited to this, and includes the invention described in the claims and the equivalent scope thereof.
Hereinafter, the invention described in the claims of the present application will be appended.
(Appendix)
(Claim 1)
The invention described in claim 1
A monitoring camera capable of changing a shooting direction, and a terminal monitoring device that is connected to each terminal device that performs data processing in a plurality of monitoring areas monitored by the monitoring camera and monitors each terminal device. ,
Change instruction means for designating any of the plurality of monitoring areas and instructing the designated area to change the camera orientation so that the shooting direction of the monitoring camera is directed;
Among the terminal devices that perform data processing in the monitoring area, acquisition means for acquiring current or latest processing data from the terminal device in the designated area in which the shooting direction of the monitoring camera is facing,
Display control means for displaying the image of the designated area acquired by the monitoring camera and the processing data obtained from the terminal device of the designated area by the obtaining means in association with each other;
A terminal monitoring device comprising:
(Claim 2)
The invention according to claim 2 is the terminal monitoring apparatus according to claim 1,
At least one of the plurality of terminal devices is a mobile terminal that moves within a predetermined monitoring area and performs data processing,
The acquisition means acquires the processing data from a mobile terminal that has performed data processing by moving into the designated area in which the shooting direction of the monitoring camera is facing, or a mobile terminal that has been performing data processing,
This is a terminal monitoring apparatus that is characterized as described above.
(Claim 3)
The invention according to claim 3 is the terminal monitoring apparatus according to claim 1 or 2,
The plurality of terminal devices are a kitchen printer installed in a kitchen area and printing order data, a sales data processing device installed in an accounting area and registered to process order data as sales data for each transaction, and a passenger seat area An order terminal device as a mobile terminal that moves to the seat of the vehicle and inputs order data,
The acquisition means acquires print data from the kitchen printer if the designated area where the photographing direction of the surveillance camera is facing is the kitchen area, and from the sales data processing device if it is the accounting area. Obtain journal data for transactions, and if it is the passenger seat area, obtain order data from the order terminal device that has received an order from the customer of the passenger seat,
This is a terminal monitoring apparatus that is characterized as described above.
(Claim 4)
The invention according to claim 4 is the terminal monitoring apparatus according to any one of claims 1 to 3,
The change instruction means sequentially designates the plurality of monitoring areas at regular intervals, and instructs the change of the camera orientation so that the monitoring camera faces the designated area.
This is a terminal monitoring apparatus that is characterized as described above.
(Claim 5)
The invention according to claim 5 is the terminal monitoring apparatus according to any one of claims 1 to 3,
The change instruction means arbitrarily selects and designates one of the plurality of monitoring areas by a user operation, and instructs the change of the camera orientation so that the monitoring camera faces the designated area.
This is a terminal monitoring apparatus that is characterized as described above.
(Claim 6)
Invention of Claim 6 is the terminal monitoring apparatus in any one of Claims 1-5,
And further comprising recording means for recording an image taken by the surveillance camera,
When the display control means displays the image captured by the monitoring camera and the processing data acquired by the acquisition means in association with each other, if the processing data is the most recently processed data, Read and display the recorded content
This is a terminal monitoring apparatus that is characterized as described above.
(Claim 7)
The invention according to claim 7 is the terminal monitoring apparatus according to any one of claims 1 to 6,
The display control unit displays the image captured by the monitoring camera and the processing data acquired by the acquisition unit when the image captured by the monitoring camera and the processing data acquired by the acquisition unit are displayed in association with each other. Are displayed in parallel on the same screen,
This is a terminal monitoring apparatus that is characterized as described above.
(Claim 8)
The invention according to claim 8 provides:
A monitoring camera capable of changing the shooting direction, and a terminal monitoring device that is connected to each terminal device that performs data processing in a plurality of monitoring areas monitored by the monitoring camera and monitors each terminal device. Terminal monitoring system,
Provided in the terminal monitoring device, a change instruction means for specifying any of the plurality of monitoring areas and instructing a change of the camera orientation so that the shooting direction of the monitoring camera is directed to the designated area;
A change means provided in the monitoring camera, for changing the shooting direction by driving the camera in accordance with the change instruction of the camera direction;
A detecting unit provided in the monitoring camera, wherein the monitoring area in which the shooting direction of the monitoring camera is facing is detected as the designated area among the plurality of monitoring areas;
Among the terminal devices that are provided in the terminal monitoring device and perform data processing in the monitoring area, an acquisition unit that acquires current or latest processing data from the terminal device in the designated area detected by the detection unit;
Display control means provided in the terminal monitoring device, and displaying the image of the specified area acquired by the monitoring camera and the processing data acquired from the terminal device of the specified area by the acquiring means,
It is the terminal monitoring system characterized by comprising.
(Claim 9)
The invention according to claim 9 is the terminal monitoring system according to claim 8,
At least one of the plurality of terminal devices is a mobile terminal that moves within a predetermined monitoring area and performs data processing,
The acquisition means acquires the processing data from a mobile terminal that has performed data processing by moving into the designated area in which the shooting direction of the monitoring camera is facing, or a mobile terminal that has been performing data processing,
This is a terminal monitoring system characterized by the above.
(Claim 10)
The invention described in claim 10 is the terminal monitoring system according to claim 8,
The plurality of terminal devices are a kitchen printer installed in a kitchen area and printing order data, a sales data processing device installed in an accounting area and registered to process order data as sales data for each transaction, and a passenger seat area An order terminal device as a mobile terminal that moves to the seat of the vehicle and inputs order data,
The acquisition means acquires print data from the kitchen printer if the designated area where the photographing direction of the surveillance camera is facing is the kitchen area, and from the sales data processing device if it is the accounting area. Obtain journal data for transactions, and if it is the passenger seat area, obtain order data from the order terminal device that has received an order from the customer of the passenger seat,
This is a terminal monitoring system characterized by the above.
(Claim 11)
The invention according to claim 11
Against the computer,
A function of designating one of a plurality of monitoring areas monitored by a monitoring camera whose photographing direction can be changed and instructing the change of the camera direction so that the photographing direction of the monitoring camera is directed to the designated area;
Among the terminal devices that perform data processing in the monitoring area, a function of acquiring current or latest processing data from the terminal device in the designated area where the shooting direction of the monitoring camera is facing;
A function of displaying the image of the designated area captured by the monitoring camera in association with the processing data acquired from the terminal device of the designated area;
It is a program for realizing.

1 Order control device (terminal monitoring device)
2 Surveillance camera 3 ECR
4 Kitchen printer 6 Access pointer 7 Order terminal 11, 21 CPU
DESCRIPTION OF SYMBOLS 13, 23 Memory | storage part 14 Display part 15 Operation part 16, 27 LAN communication part 17 Recording part 24 Camera unit part 25 Camera direction drive part 26 Camera direction detection part T1 Camera direction table T2 Order management table

Claims (11)

A monitoring camera capable of changing a shooting direction, and a terminal monitoring device that is connected to each terminal device that performs data processing in a plurality of monitoring areas monitored by the monitoring camera and monitors each terminal device. ,
Change instruction means for designating any of the plurality of monitoring areas and instructing the designated area to change the camera orientation so that the shooting direction of the monitoring camera is directed;
Among the terminal devices that perform data processing in the monitoring area, acquisition means for acquiring current or latest processing data from the terminal device in the designated area in which the shooting direction of the monitoring camera is facing,
Display control means for displaying the image of the designated area acquired by the monitoring camera and the processing data obtained from the terminal device of the designated area by the obtaining means in association with each other;
A terminal monitoring apparatus comprising: At least one of the plurality of terminal devices is a mobile terminal that moves within a predetermined monitoring area and performs data processing,
The acquisition means acquires the processing data from a mobile terminal that has performed data processing by moving into the designated area in which the shooting direction of the monitoring camera is facing, or a mobile terminal that has been performing data processing,
The terminal monitoring apparatus according to claim 1, wherein the terminal monitoring apparatus is configured as described above. The plurality of terminal devices are a kitchen printer installed in a kitchen area and printing order data, a sales data processing device installed in an accounting area and registered to process order data as sales data for each transaction, and a passenger seat area An order terminal device as a mobile terminal that moves to the seat of the vehicle and inputs order data,
The acquisition means acquires print data from the kitchen printer if the designated area where the photographing direction of the surveillance camera is facing is the kitchen area, and from the sales data processing device if it is the accounting area. Obtain journal data for transactions, and if it is the passenger seat area, obtain order data from the order terminal device that has received an order from the customer of the passenger seat,
The terminal monitoring apparatus according to claim 1, wherein the terminal monitoring apparatus is configured as described above. The change instruction means sequentially designates the plurality of monitoring areas at regular intervals, and instructs the change of the camera orientation so that the monitoring camera faces the designated area.
The terminal monitoring apparatus according to claim 1, wherein the terminal monitoring apparatus is configured as described above. The change instruction means arbitrarily selects and designates one of the plurality of monitoring areas by a user operation, and instructs the change of the camera orientation so that the monitoring camera faces the designated area.
The terminal monitoring apparatus according to claim 1, wherein the terminal monitoring apparatus is configured as described above. And further comprising recording means for recording an image taken by the surveillance camera,
When the display control means displays the image captured by the monitoring camera and the processing data acquired by the acquisition means in association with each other, if the processing data is the most recently processed data, Read and display the recorded content
The terminal monitoring apparatus according to claim 1, wherein the terminal monitoring apparatus is configured as described above. The display control unit displays the image captured by the monitoring camera and the processing data acquired by the acquisition unit when the image captured by the monitoring camera and the processing data acquired by the acquisition unit are displayed in association with each other. Are displayed in parallel on the same screen,
The terminal monitoring apparatus according to claim 1, wherein the terminal monitoring apparatus is configured as described above. A monitoring camera capable of changing the shooting direction, and a terminal monitoring device that is connected to each terminal device that performs data processing in a plurality of monitoring areas monitored by the monitoring camera and monitors each terminal device. Terminal monitoring system,
Provided in the terminal monitoring device, a change instruction means for specifying any of the plurality of monitoring areas and instructing a change of the camera orientation so that the shooting direction of the monitoring camera is directed to the designated area;
A change means provided in the monitoring camera, for changing the shooting direction by driving the camera in accordance with the change instruction of the camera direction;
A detecting unit provided in the monitoring camera, wherein the monitoring area in which the shooting direction of the monitoring camera is facing is detected as the designated area among the plurality of monitoring areas;
Among the terminal devices that are provided in the terminal monitoring device and perform data processing in the monitoring area, an acquisition unit that acquires current or latest processing data from the terminal device in the designated area detected by the detection unit;
Display control means provided in the terminal monitoring device, and displaying the image of the specified area acquired by the monitoring camera and the processing data acquired from the terminal device of the specified area by the acquiring means,
A terminal monitoring system comprising: At least one of the plurality of terminal devices is a mobile terminal that moves within a predetermined monitoring area and performs data processing,
The acquisition means acquires the processing data from a mobile terminal that has performed data processing by moving into the designated area in which the shooting direction of the monitoring camera is facing, or a mobile terminal that has been performing data processing,
The terminal monitoring system according to claim 8, wherein the terminal monitoring system is configured as described above. The plurality of terminal devices are a kitchen printer installed in a kitchen area and printing order data, a sales data processing device installed in an accounting area and registered to process order data as sales data for each transaction, and a passenger seat area An order terminal device as a mobile terminal that moves to the seat of the vehicle and inputs order data,
The acquisition means acquires print data from the kitchen printer if the designated area where the photographing direction of the surveillance camera is facing is the kitchen area, and from the sales data processing device if it is the accounting area. Obtain journal data for transactions, and if it is the passenger seat area, obtain order data from the order terminal device that has received an order from the customer of the passenger seat,
The terminal monitoring system according to claim 8, wherein the terminal monitoring system is configured as described above. Against the computer,
A function of designating one of a plurality of monitoring areas monitored by a monitoring camera whose photographing direction can be changed and instructing the change of the camera direction so that the photographing direction of the monitoring camera is directed to the designated area;
Among the terminal devices that perform data processing in the monitoring area, a function of acquiring current or latest processing data from the terminal device in the designated area where the shooting direction of the monitoring camera is facing;
A function of displaying the image of the designated area captured by the monitoring camera in association with the processing data acquired from the terminal device of the designated area;
A program to realize

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