JP2009187163A - Questioning and responding apparatus - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a questioning and responding apparatus capable of obtaining appropriate responses to questions. <P>SOLUTION: The questioning and responding apparatus includes: a respondent storage means for storing respondent information for specifying an respondent terminal associated with field information indicating a predetermined field; a question field storage means for storing the field information in association with question information indicating the content of a question from a questioner terminal; a question management means for accepting the question information sent from the questioner information and storing the question information in the question field storage means; a question distribution means for sending the question information to the respondent information; and a response relay means for accepting response information from the respondent information and sending the response information to the questioner terminal. The question management means accepts the field information specifying the field of the question information sent from the respondent information, and stores the field information in association with the question information. Based on the information in the question field storage means and the respondent storage means, the question distribution means sends the question information to the respondent terminal associated with the same field information as the field information associated with the question information. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a question answering device, and more particularly to a question answering device that relays a question answer between a questioner terminal and an answerer terminal connected via a network.

  In recent years, with the spread of the Internet, various users are accessing the network. In such a situation, there is a service that provides a question answering system that sends a question inputted by a questioner in a natural language to an appropriate answerer and returns the answer to the questioner. Such a service responds to various questions by gathering experts in various fields as respondents in advance.

  On the other hand, in the question answering system, since each respondent has a specialized field, it is important to determine to which respondent the question is sent. Examples of the method include a method in which the questioner explicitly selects the field to which the question belongs, or a field in which the question is extracted mechanically using a dictionary in which the keywords constituting the question are extracted and the correspondence between the keyword and the field is defined. A method of attaching is proposed. For example, Patent Document 1 does not disclose a specific classification processing method, but proposes a method of analyzing and classifying inquiry contents and associating with an expert of the classification.

JP 2003-67593 A

  However, the above question answering system has the following problems. First, when a questioner selects a field, it is necessary for the questioner to select an appropriate field from various fields, which is complicated. In such a case, there is also a problem that the questioner may not be able to select an appropriate field. In addition, in the case of association with a field by mechanical keyword extraction, a field classification different from the meaning of the question may be assigned, and in such a case, the question is sent to an inappropriate respondent. The problem arises that an accurate answer cannot be obtained. Furthermore, even if the questioner inputs information of inappropriate content instead of the question, it is sent to the respondent in any field. Then, if the content that is inappropriate as a question is an ad text, the ad text is sent to respondents, so it can be abused as a de facto advertising medium or misused as a medium to spread defamatory / defamatory text There was a problem that could be done.

  For this reason, the object of the present invention is to eliminate the complexity of field selection by the questioner, which is the problem described above, while suppressing abuse by inappropriate information input and obtaining an appropriate answer to the question. The object is to provide a question answering device that can be used.

Therefore, the question answering device according to one aspect of the present invention is:
It is connected to the questioner terminal and the respondent terminal via the network.
Respondent storage means for storing respondent information for specifying the respondent terminal associated with the field information representing the predetermined field, and a question field for storing the field information in association with the question information representing the question content from the questioner terminal Storage means, question management means for receiving question information transmitted from the questioner terminal and storing it in the question field storage means, question distribution means for transmitting the question information to the answerer terminal, and answer information from the answerer terminal Answer relay means for receiving and transmitting to the interrogator terminal. The question management means receives field information specifying the field of the question information transmitted from the respondent terminal, stores the information in the question field storage means in association with the question information, and the question distribution means stores the question field storage. Based on the information in the means and the respondent storage means, the question information is transmitted to the respondent terminal associated with the same field information as the field information associated with the question information.

  Further, the program according to another embodiment of the present invention provides a question answering device transmitted from a questioner terminal to a question answering device connected to a questioner terminal and a respondent terminal via a network. A question management means for receiving the question information to be stored and storing it in the question field storage means, a question distribution means for sending the question information to the respondent terminal, and an answer for receiving the answer information from the respondent terminal and sending it to the questioner terminal This is a program for realizing the relay means. The question management means receives field information specifying the field of the question information transmitted from the respondent terminal, associates the field information with the question information, stores the information in the question field storage means, and the question distribution means includes the question field Based on the information in the storage means and the information in the respondent storage means storing the respondent information for specifying the respondent terminal associated with the field information, the field information associated with the question information is related to the question information. And transmitting to the respondent terminal associated with the same field information.

  The question answering method according to another aspect of the present invention is a method for relaying a question answer between a questioner terminal and a respondent terminal connected via a network, and is transmitted from the questioner terminal. A question receiving step for receiving question information representing the content of the question from the questioner terminal and storing it in the question field storage means; a first question distribution step for transmitting the question information to the respondent terminal; A question field management step of receiving field information specifying a field of the question information received, associating the field information with the question information and storing the field information in the question field storage means, and associating with the information in the question field storage means and the field information The question information is related to the same field information as the field information associated with the question information based on the information in the respondent storage means storing the respondent information for identifying the respondent terminal. A second question distributing step of transmitting to the vignetting respondents terminal, having a reply relay step of transmitting response information to accepted questioner terminal from respondent terminal, a configuration called.

  Furthermore, a question answering system according to another aspect of the present invention includes a questioner terminal that transmits question information, an answerer terminal that transmits answer information for the question information, and a questioner terminal connected via a network. A question answering device that relays the question answering with the respondent terminal. The question answering device includes respondent storage means for storing respondent information for specifying the respondent terminal associated with the field information representing the predetermined field, and question information representing the question content from the questioner terminal. Question field storage means for associating and storing information, question management means for receiving question information transmitted from the questioner terminal and storing it in the question field storage means, question distribution means for transmitting the question information to the answerer terminal, Answer relay means for receiving answer information from the answerer terminal and transmitting it to the questioner terminal. Further, the question management means receives field information specifying the field of question information transmitted from the respondent terminal, associates it with the question information, stores it in the question field storage means, and the question distribution means Based on the information in the field storage unit and the respondent storage unit, the question information is transmitted to the respondent terminal associated with the same field information as the field information associated with the question information.

  Since the present invention is configured as described above, the field of the question information is designated by the respondent, so that the complexity of selecting the field by the questioner can be eliminated, and an appropriate field can be set for the content of the question. it can. As a result, it has an excellent effect that it is possible to transmit question information to an appropriate respondent and obtain an appropriate answer.

  The present invention is a question answering system that mediates questions and answers between a questioner and an answerer via a network. In particular, it is configured so that an appropriate answer can be obtained by delivering a natural language question to an appropriate respondent.

  The question answering device according to one aspect of the present invention is connected to a questioner terminal and a respondent terminal via a network, and specifies a respondent terminal associated with field information representing a predetermined field. Answerer storage means for storing information, question field storage means for associating and storing field information with question information representing the question content from the questioner terminal, and question field memory for receiving question information transmitted from the questioner terminal Question management means stored in the means, question distribution means for sending question information to the respondent terminal, and answer relay means for receiving answer information from the respondent terminal and sending it to the questioner terminal. Further, the question management means receives field information specifying the field of question information transmitted from the respondent terminal, stores the field information in association with the question information in the question field storage means, and the question distribution means stores the question field storage. Based on the information in the means and the respondent storage means, the question information is transmitted to the respondent terminal associated with the same field information as the field information associated with the question information.

  According to the above invention, first, the question answering apparatus stores the information of the respondent terminal together with the field information indicating the field of expertise of the respondent. When the question answering device receives the question information from the questioner terminal, the question answering device stores the question information and transmits it to the answerer terminal. In response, the respondent terminal transmits field information for designating an appropriate field to the question content to the question answering apparatus. Then, the question answering apparatus stores the question information in association with the field information designated by the respondent. Then, the question answering apparatus transmits the question information to the respondent terminal associated with the same field information as the field information associated with the question information. Thereby, since the field of question information is designated by the respondent, it is possible to eliminate the trouble of the fielder selecting a field and to set an appropriate field for the content of the question. As a result, the question information can be transmitted to an appropriate respondent to obtain an appropriate answer.

  In the present invention, the question management means stores a field specification value obtained by adding a numerical value corresponding to the specification of the field information received from the respondent terminal for each field in association with the question information in the question field storage means, The question distribution means adopts a configuration in which the question information is transmitted to a respondent terminal associated with the same field information as the field information specified in accordance with the field designation value associated with the question information. In particular, the question distribution means transmits the question information to a respondent terminal associated with the same field information as the field information in which the field designation value associated with the question information exceeds a preset reference value. The configuration of “Yes” is adopted.

  Thus, the field designation value is added for each field designation from the respondent terminal for the question information, and the question information is transmitted to the respondent who specializes in the field having a high field designation value. Therefore, the reliability of the field set in the question information is increased, and a more appropriate answer can be obtained.

  In the present invention, the question management means accepts field information specifying the field of question information from the questioner terminal, and stores the question information and field information in association with each other in the question field storage means. . Further, the question management means adopts a configuration in which a numerical value corresponding to the designation of the field information received from the questioner terminal is added to the field designation value and stored in association with the question information.

  Accordingly, the field of question information can be specified by the intention of the questioner, while the field can be corrected by the respondent. Therefore, an appropriate field can be set based on the question information, and a more reliable answer can be obtained.

  In the present invention, the advertisement information storage means storing the advertisement information associated with the field information, and the same field information associated with the question information based on the information in the question field storage means and the advertisement information storage means An advertisement distribution means for transmitting the advertisement information associated with the field information to the questioner terminal that transmitted the question information is employed. Further, the advertisement distribution means is configured to transmit the advertisement information associated with the same field information as the field information specified according to the field designation value associated with the question information to the questioner terminal. .

  Thereby, the advertisement according to the field of question information can be distributed to the questioner terminal. Therefore, the advertising efficiency can be improved and the system operator can obtain the advertising revenue. Therefore, it is possible to provide a free service such as not charging the questioner, and to eliminate the settlement procedure by charging.

  The present invention further includes question rejection information storage means for storing questioner information for specifying a questioner who rejects a question, wherein the question management means receives questioner information from a questioner terminal that has transmitted the question information. When the questioner information is stored in the question rejection information storage unit, the question information from the questioner terminal is not accepted. Further, the question management means stores the questioner information received from the questioner terminal that transmitted the question information in the question rejection information storage means according to the field designation value of the specific field associated with the question information. The configuration of “Yes” is adopted.

  Thereby, first, questioner information for identifying a questioner who rejects a question is stored in the question rejection information storage unit. For example, if the question information field is specified in the respondent terminal as a specific field (for example, “inappropriate field”), the questioner who asked the question whose field specified value in the specific field exceeds a certain value Questioner information to be specified is automatically stored in the question rejection information storage means by the question answering device. After that, when the question answering device accepts the question information from the questioner terminal, the questioner information transmitted from the questioner terminal is accepted, and whether or not this questioner information is stored in the question rejection information storage means. Find out. And when it corresponds, the question information from the questioner terminal is not accepted. Accordingly, transmission of inappropriate information to the respondent terminal can be suppressed, and the question answering system can be smoothly operated.

  Further, the question answering method according to another aspect of the present invention is a method for relaying a question answer between a questioner terminal and an answerer terminal connected via a network, and the question answering method transmitted from the questioner terminal. Received from the questioner terminal is the question reception process for receiving the question information representing the content of the question and storing it in the question field storage means, the first question distribution process for transmitting the question information to the respondent terminal, and the respondent terminal A question field management step of receiving field information specifying a field of question information, associating the field information with the question information and storing the field information in the question field storage means, information in the question field storage means, and the field information The question information is associated with the same field information as the field information associated with the question information based on the information in the respondent storage means storing the respondent information for identifying the respondent terminal. A second question distributing step of transmitting the obtained respondent terminal, having a reply relay step of transmitting response information to accepted questioner terminal from respondent terminal, a configuration called.

  In the question answering method, the question field management step includes associating a field designation value obtained by adding a numerical value corresponding to the designation of the field information received from the respondent terminal for each field in the question field storage means in association with the question information. Storing, and the second question distribution step transmits the question information to the respondent terminal associated with the same field information as the field information specified according to the field designation value associated with the question information. The structure is taken.

  In the question answering method, the question reception step and / or the question field management step receives field information for specifying a field of question information from a questioner terminal, and associates the question information with the field information to ask the question field The first question distribution step and / or the second question distribution step is stored in the storage means, and the question information is converted into the question information based on the information in the question field storage means and the respondent storage means. A configuration is adopted in which the information is transmitted to a respondent terminal associated with the same field information as the associated field information. The question reception step and / or the question field management step adds a numerical value corresponding to the specification of the field information received from the questioner terminal to the field specification value, stores the value in association with the question information, and stores the first information In the question distribution step and / or the second question distribution step, the question information is sent to the respondent terminal associated with the same field information as the field information specified according to the field designation value associated with the question information. The transmission is adopted.

  Further, in the question answering method, after the question receiving step, the question information is based on the information in the question field storage means and the information in the advertisement information storage means in which the advertisement information associated with the field information is stored. The advertisement distribution step of transmitting the advertisement information associated with the same field information to the questioner terminal that transmitted the question information is employed. Moreover, the said advertisement delivery process takes the structure that the advertising information linked | related with the same field information as the field information specified according to the field designation | designated value linked | related with question information is transmitted to a questioner terminal.

  The specific configuration and operation of the present invention will be described below. In addition, although embodiment demonstrates the case where the apparatus which relays the question and answer between a questioner terminal and an answerer terminal is comprised by one server apparatus, this invention is not limited to this structure. . A question / answer management server to be described later may be composed of a plurality of server computers. In the following, the question information exemplifies a case where the question content is represented by text data. However, the question information can also be applied to question information in which the question content is represented by audio data or video data.

<Embodiment 1>
A first embodiment of the present invention will be described with reference to FIGS. FIG. 1 is a block diagram showing the configuration of the question answering system, and FIG. 2 is a functional block diagram showing the configuration of the question answer management server. 3 to 6 are diagrams illustrating examples of information stored in the question answer management server. 7 to 9 are diagrams showing examples of display screens of the questioner terminal. 10 to 12 are explanatory diagrams showing the operation of the question answering system, and FIGS. 13 to 15 are flowcharts.

[Constitution]
As shown in FIG. 1, the question answering system in the present embodiment includes a questioner terminal 2 in which a questioner inputs a question and outputs an answer, and an answerer terminal 3 in which an answerer inputs an answer to the question. Connected via the network N. The interrogator terminal 2 and the respondent terminal 3 are connected to each other via the network N, relay the question from the interrogator terminal 2 to the respondent terminal 3, and the respondent terminal 3 The question answer management server 1 relays the answer information to the questioner terminal. Hereinafter, each device will be described in detail.

  First, the questioner terminal 2 is an information processing terminal that can be connected to the question answer management server 1 via the network N, such as a personal computer or a mobile phone operated by the questioner. The interrogator terminal 2 includes an input interface for inputting question information representing the content of the question and field information representing the field of the question. Further, as will be described later, the questioner terminal 2 has an output interface for displaying the answer information transmitted from the answerer terminal 3 via the question answer management server 1 and the advertisement information transmitted from the question answer management server 1. I have. Here, an example of the display screen 100 displayed on the graphical user interface (GUI) 100 constituting the input interface and the output interface, that is, the questioner terminal 2 is shown in FIGS. As shown in these drawings, the GUI of the questioner terminal 2 includes a text box 101 for inputting a question, a check box 102 for inputting field designation, and a text box for displaying field designation information (in the figure, 0 is displayed). 103), a send button 104 for instructing to send the input question and field specification to the question answer management server 1, a text box 105 for displaying an answer, and a text box 106 for displaying an advertisement. Have. The input to the question, the field designation, the send button, etc. can be performed from the operation unit provided in the question answer management server 1 or on the touch panel display screen itself.

  The respondent terminal 3 is an information processing terminal that can be connected to the question / answer management server 1 via the network N, such as a personal computer or a mobile phone operated by the respondent. The respondent terminal 3 includes an output interface that presents the question information transmitted from the question / answer management server 1 to the respondent. The respondent terminal 3 includes an input interface that receives input of answer information for the question and field designation input for the question from the respondent and transmits it to the question answer management server 1.

  Although only one questioner terminal 2 is illustrated in FIG. 1, the number of questioner terminals 2 that can access the question answer management server 1 is not limited. Further, the number of respondent terminals 3 is not limited to the illustrated number.

  Next, the configuration of the question / answer management server 1 (question answering apparatus) will be described. The question / answer management server 1 is a general server computer including an arithmetic device (not shown) such as a CPU and a storage device (not shown) such as a hard disk or a flash memory. As shown in FIG. 2, the question answer management server 1 includes a question field processing unit 10, a mechanical classification unit 11, and an advertisement presentation processing unit 12 that are constructed by incorporating a predetermined program into the arithmetic device. A question distribution processing unit 13, an answer processing unit 14, and an answerer registration processing unit 15. The storage device also includes a question / field storage unit 16, an advertisement storage unit 17, an answerer storage unit 18, and a blacklist storage unit 19. Hereinafter, each configuration will be described in detail.

  The question field processing unit 10 (question management means) first receives the question information and the questioner ID transmitted from the questioner terminal 2, and identifies the questioner who has asked the question (for example, the questioner ID) Is stored in the question / field storage unit 16 (question field storage unit) only when it is not registered in the black list stored in the blacklist storage unit 19 (question rejection information storage unit). When the “questioner ID” of the questioner who has asked the question is registered in the blacklist in the blacklist storage unit 19, the question information is not accepted and is not stored in the question / field storage unit 16. When the question field processing unit 10 receives field designation information (field information) for designating a field for designating a question field from the questioner terminal 2, the question field processing unit 10 adds the count value of the designated field to obtain the question information. Store it in association with. Further, when receiving the field designation information for designating the field of the question information from the respondent terminal 3, the question field processing unit 10 adds the count value of the designated field and associates it with the question information as described above. Remember.

  Specifically, as shown in FIG. 3, the question field processing unit 10 operates the “question ID” for identifying the question and the questioner terminal 2 that has asked the question as the question information 4 received from the questioner terminal 2. “Questioner ID” (questioner information) for specifying the questioner (for example, a preset user ID input from the questioner to the questioner terminal 2 or the IP address of the questioner terminal), the content of the question Is stored in the question / field storage unit 6. In association with the question information 4, field designation information 5 including “field” and “count” representing the field to which the question belongs is stored. Here, an example of the field designation information 5 is shown in FIG. 4. For example, the “field” is an academic field such as “literature” or “mathematics”, and further, the content is inappropriate as a question. A field such as “inappropriate input” is set, and “count” is stored corresponding to each “field”. This “count” indicates that the corresponding field is designated from the questioner terminal 2 or the respondent terminal 3 in numerical form. For example, when the question field processing unit 10 receives a field specification of the question from the questioner terminal 2 at the time of the question, a value (for example, “30” set in advance in the “count” of the field specified for the question. )). In addition, when the question field processing unit 10 accepts the field specification for the question transmitted from the respondent terminal 3 to the respondent terminal, the question field processing unit 10 is preset to “count” of the field specified for the question. (Eg, “1”) is added. Then, the field to which the question is associated can be specified according to the value of “count”. This is because a field with a “count” value equal to or greater than a predetermined value is a field designated by a questioner or a field designated by a respondent who is an expert in each field depending on the content of the question. It is.

  Further, the question field processing unit 10 has a function of registering a questioner ID for identifying a questioner who rejects a question in the black list storage unit 19 described above. Specifically, when the question field processing unit 10 detects that the “count” value of “inappropriate input” in the field designation information 5 of each question is greater than or equal to a preset reference value, the question field processing unit 10 The questioner who made the question, that is, the questioner ID in the question information 4 associated with the field designation information 5 is stored in the black list storage unit 19 as a questioner who refuses the question in the future. In order to realize the above process, respondents are requested to specify the field of “inappropriate input” when the distributed question information is inappropriate for questions such as advertisements. I would like to contact you. As a result, when inappropriate information is distributed as question information to the respondent terminal 3 in the question distribution processing unit 13 to be described later, designation of “inappropriate input” is received from the respondent terminal 3, and the “count” "Value is added. When receiving “inappropriate input” designation from a large number of respondent terminals 3, the “count” value exceeds a preset reference value, and the questioner of the questioner who made this inappropriate question The ID is automatically stored in the black list storage unit 19 by the question field processing unit 10. Then, since the question field processing unit 10 does not process the question information from the questioner ID registered in the black list in the future, an inappropriate question is input again from the same questioner and sent to the respondent. Can be prevented. The blacklist storage unit 19 may register a questioner ID by an operator who operates the question answering system.

  Further, when the question is transmitted from the questioner terminal 2, the question field processing unit 10 sends the question information to the mechanical classification unit 11 if there is no question field designation. Then, the mechanical classifying unit 11 that has received the request mechanically classifies the question based on information such as a keyword included in the question information and dictionary information representing a correspondence relationship between the keyword and the classification stored in advance. It has a function of classifying each field and assigning the field to the question field processing unit 10. Upon receipt of this, the question field processing unit 10 treats the field classified by the mechanical classification unit 11 as the designated field when storing the question information, and the question information and the count value are the same as described above. Store in the storage unit 16.

  The question distribution processing unit 13 (question distribution means) basically has a function of transmitting the question information to a respondent terminal that specializes in the field associated with the question information. The question distribution processing unit 13 distributes questions in two stages. First, as a first step, when question information is input from the questioner terminal 2, the field designated by the questioner terminal 2 or the field classified by the mechanical classification unit 11 is a specialized field. Question information is transmitted to the respondent terminal 3. The information of the field specialized by the respondent of the respondent terminal 3 is obtained by the respondent registration processing unit 15 based on the information transmitted from the respondent terminal 3 in advance. Storage means). Here, an example of the respondent information 6 stored in the respondent storage unit 18 is shown in FIG. As shown in this figure, the respondent information is stored in association with the respondent ID for identifying the respondent, the name of the respondent, and the specialized field (field information). A plurality of specialized fields of respondents may be registered. As described above, the question distribution processing unit 13 transmits the question information to the respondent's terminal 3 in which the field that matches the field specified (associated) for the question information is registered.

  In addition, as described above, the question distribution processing unit 13 distributes the question information when the question field processing unit 10 designates a field from the respondent storage unit 18 as described above. According to the “count” value for each field, it has a function of transmitting the question information to the respondent terminal 3 that specializes in the field. Specifically, when the “count” value of a certain field exceeds a preset reference value, the question information is transmitted to the respondent terminal 3 that specializes in that field. For example, when the reference value of “count” is set to “30”, when “count” in a specific field becomes “30” by receiving designations from many respondent terminals 3 In addition, the respondent storage unit 18 identifies the respondent terminal 3 associated with the field from the respondent storage unit 18, and transmits the question information to the respondent terminal 3.

  The distribution of the question information at the first stage is performed by adding the “count” value added by the designation from the questioner terminal 2 to the respondent terminal 3 that specializes in the field exceeding the reference value. You may distribute. Alternatively, the distribution of the first-stage question information may be transmitted to all the respondent terminals 3 registered in the respondent storage unit 18.

  Moreover, the said answer process part 14 (answer relay means) has a function which receives the reply information transmitted from the respondent terminal 3 with respect to a question, and transmits to the questioner terminal 2 which made the question. At this time, by including a question ID for identifying the question information in the answer information, the question answer management server 1 checks the question information in the question / field storage unit 16 and sends the answer information to the questioner terminal 2 Can be identified.

  The advertisement presentation processing unit 12 (advertisement distribution means) has a function of transmitting advertisement information related to the field associated with the question information transmitted from the questioner terminal 2 to the questioner terminal 2 that has made the question. Have. In the present embodiment, for example, advertisement information related to the field designated by the questioner terminal 2 or the respondent terminal 3 is transmitted. Specifically, the advertisement information associated with the field designated by the questioner terminal 2 is distributed. In addition, the advertisement information in the field in which the “count” value is high (for example, the reference value has been reached) is distributed by the question information being specified from the respondent terminal 3. As shown in FIG. 6, the advertisement information is stored in advance in the advertisement storage unit 17 (advertisement information storage means) in association with the field information of the field to which the advertisement belongs. Therefore, the advertisement presentation processing unit 12 transmits the advertisement information associated with the same field as that associated with the question information, such as designated as described above, to the questioner terminal 2 that has made the question. Thus, the advertisement information is displayed in the column 106 for displaying the advertisement of the questioner terminal.

[Operation]
Next, the operation of the above question answering system will be described with reference to the display screen of the questioner terminal 2 shown in FIGS. 7 to 9, the explanatory diagrams shown in FIGS. 10 to 12, and the flowcharts shown in FIGS. explain.

  First, an operation when the questioner terminal 2 inputs a question will be described with reference to FIGS. 7, 8, 10, 13, and 14. First, as shown in FIG. 7, when the questioner inputs the question information into the question column 100 of the questioner terminal 2 and presses the send button 104, the questioner ID including the question content and the questioner ID for identifying the questioner is obtained. It is transmitted from the questioner terminal 2 to the question answer management server 1 (arrow Y1 in FIG. 10). Then, the question answer management server 1 first checks whether the questioner ID is registered in the black list stored in the black list storage unit 19 (step S0 in FIG. 13). In S0, Y), the process is terminated without accepting the question information. On the other hand, when the questioner ID from the questioner terminal 2 that has made the question is not registered in the black list (N in step S0 in FIG. 13), the transmitted question information is accepted.

  Subsequently, the question answer management server 1 checks whether or not there is a field designation in the received question information (step S1 in FIG. 13, question receiving step). At this time, as shown in FIG. 7, if the field designation check box 102 is not checked and is not designated (N in step S1 in FIG. 13), the classification is performed by the mechanical classification unit 11, and thus obtained. The assigned field is substituted into “variable C”. Here, it is assumed that the machine is classified into the “others” field. On the other hand, when the “other” field is specified at the time of inputting a question (Y in step S1), the specified field is substituted into “variable C”.

  Subsequently, the question answer management server 1 stores the received question information in the question / field storage unit 16 and associates with the question information in the field designated by the questioner terminal 2 or the machine classification. A constant value X is added to the “count” of the classified field (field of variable C). Here, for example, the numerical value “30” is added to “count” both when the questioner terminal 3 designates and in the case of machine classification. As a result, the field “other” is associated with the question information. Then, the question answer management server 1 sends the field information and the count value classified by the mechanical classification unit 11 to the questioner terminal 2 in order to reflect the “field” of the question and its “count” in the questioner terminal 2. The data is transmitted (arrow Y2 in FIG. 10), and the field designation and count value on the display screen 100 are reflected as shown in FIG.

  As described above, the constant value X added to the “count” of the field designated by the questioner terminal 2 or classified by the mechanical classification unit 11 is a preset fixed value. Or, as will be described later, the number is proportional to the number of respondent terminals 3 that distributed the question (for example, 10% of the number of respondent terminals that distributed the question). Is used.

  Subsequently, as described above, the question answer management server 1 registers the question information received from the questioner terminal 2 as a specialized field of “others” that are designated (or classified) fields. The terminal 3 is extracted from the respondent storage unit 18 and transmitted to the respondent terminal 18 (arrows Y3, Y4, Y5 in FIG. 10, step S6 in FIG. 13, first question distribution step). At this time, the question information may be transmitted to all the respondent terminals 3 regardless of the field.

  Further, the question answer management server 1 extracts advertisement information associated with the field “others” designated by the question information from the advertisement storage unit 17 and transmits the advertisement information to the questioner terminal 2 ( (Arrow Y6 in FIG. 10, step S7 in FIG. 13, advertisement distribution step). As a result, as shown in FIG. 8, the advertisement is displayed in the advertisement column 106 of the questioner terminal 2.

  The distribution of the question to the respondent terminal 3 in step S6 in FIG. 13 and the presentation of the advertisement to the questioner terminal 2 in step S7 are performed when the “count” value of the field exceeds a certain value. May be executed. For example, as shown in FIG. 14, when a field is designated together with the transmission of question information from the questioner terminal 2, first, as described above, a constant value X is set to the count of the designated field (variable C). In addition, it is reflected in the display of the questioner terminal 2 as shown in FIG. 8 (steps S11, S12, S13 in FIG. 14). If the “count” exceeds a certain value Y, which is a reference value, the question information is distributed to the respondent terminals 3 specialized in that field (step S15 in FIG. 14). The field advertisement is transmitted to the questioner terminal 2 (step S16 in FIG. 14).

  Next, the operation when the field designation is performed from the respondent terminal 3 will be described with reference to FIGS. 9, 11, 12, and 15. FIG. As described above, the question information is transmitted to the respondent terminal 3, but the respondent who has received the information specifies the field of the question from the question content and inputs it to the respondent terminal 3 to answer the question. It transmits to the management server 1 (arrows Y11, Y12, Y13 in FIG. 11). Then, when the question answer management server 1 receives a field designation from one respondent terminal 3, “1” is added to the “count” of the input field (steps S21 and S22 in FIG. 15, question field management step). ). Since the field designation information is transmitted from the respondent terminal 3 together with the question ID for identifying the question, the “count” value of the field corresponding to the question that can be identified from the question ID is added. Then, similarly to the above, the designated field information and count are transmitted to the questioner terminal 2 (arrow 14 in FIG. 11), and as shown in FIG. 9, the field check and the count value are updated ( Step S23 in FIG. 15). Then, since the field “Mathematics” has been designated by many respondent terminals 3, this field is checked, and “Count” is displayed as “30”.

  Then, as the question / answer management server 1 receives the field designation of the respondent terminal 3, the constant “Y” in which the “count” of the specific field “mathematics” (the field that is not “inappropriate input”) is the reference value. First, it is monitored whether or not it has been reached for the first time (step S24 in FIG. 15). And when it reaches for the first time (Y in step S24 in FIG. 15), since the field “mathematics” is not an “inappropriate input” field (N in step S25 in FIG. 15), the field is specialized as in the above. The question information is distributed to the respondent terminal 3 to be able to answer this time (arrow Y21 in FIG. 12, step S26 in FIG. 15, second question distribution step), and the advertisement in that field is sent to the questioner terminal 2 (step S27 in FIG. 15, advertisement distribution step). Thereby, “mathematics” is designated as a more appropriate field of the question, and the question can be transmitted to the respondent terminal 3 specializing in the field to request an answer. Further, as shown in FIG. 9, an advertisement in the field “mathematics” is displayed in the advertisement column 106.

  Thereafter, when the answerer inputs the answer information to the answerer terminal 3 and transmits it to the question answer management server 1 (arrow Y22 in FIG. 12), the question answerer relays the answer information to the questioner who asked the question. It transmits to the terminal 2 (step S23 of FIG. 12, reply relay process). Thereby, although not shown, the answer information is displayed in the answer column 105 of the questioner terminal 2 shown in FIG.

  Here, the questioner can also specify the question in another field. For example, referring to FIG. 9, since there are seven respondents who designate the question as the field “literature”, the respondents in the field “literature” will Sending questions may give you an appropriate answer. In this case, by selecting the check box 102 of the field “literature” on the screen of FIG. 9, information indicating that the field “literature” is designated is transmitted from the questioner terminal 2 to the question answer management server 1. Then, the operation of the flowchart shown in FIG. 14 described above is executed. Then, the constant value X is added to the count value of the field “literature”, and since the constant value Y is reached for the first time, a question is also sent to the respondent terminal 3 of the field “literature”, and the advertisement of the field “literature” is advertised. It is transmitted to the questioner terminal 2.

  If the question from the questioner terminal 2 is of inappropriate content, the field designation by the respondent terminal 3 will be determined as “inappropriate input” by the prior consultation with the respondent as described above. It is thought that there will be more designated fields. Then, in response to the field designation of the respondent terminal 3, the question / answer management server 1 determines whether or not “count” reaches a certain value Y that is a reference value and the field that is reached for the first time is an “inappropriate input” field. If it is determined (step S25 in FIG. 15) and the field is “inappropriate input” (Y in step S25 in FIG. 15), the questioner ID included in the question information is set to the black list in the black list storage unit 19. (Step S28 in FIG. 15). Note that the reference value of the “count” value in the “inappropriate input” field when it is determined that the questioner ID is registered in the blacklist is as described above when the field for distributing the question to the respondent terminal 3 is specified. A value different from the reference value may be used.

  As described above, according to the present invention, since the field of the question information is designated by the respondent, it is possible to eliminate the complexity of the questioner selecting the field and set an appropriate field for the content of the question. . As a result, the question information can be transmitted to an appropriate answerer to obtain an accurate answer. In particular, since the field designations from a plurality of respondents are aggregated, the reliability of the field is further increased and a more accurate answer can be obtained. In addition, since the field designation information from the respondent is presented to the questioner, the questioner can obtain a hint for selecting the field, and the field selection is not troubled. In some cases, the field of the question information can be specified also by the intention of the questioner, so that various answers can be obtained.

  In addition, since an advertisement corresponding to the content asked by the questioner is distributed, an advertisement that is interesting to the questioner can be provided. Therefore, the advertising efficiency can be improved and the system operator can obtain the advertising revenue. As a result, it is possible to provide a free service such as not charging the questioner, and it is possible to eliminate the settlement procedure by charging.

  Further, when the questioner inputs an inappropriate question, the questioner ID of the questioner is registered in the black list, and thereafter, the question from the questioner is not processed. Accordingly, it is possible to prevent misuse of a questioner who has malicious intent by repeatedly inputting an inappropriate question using the question answering system as a substitute for advertising media or the like, and a sound operation of the question answering system can be realized.

  INDUSTRIAL APPLICABILITY The present invention can be used for a web server that establishes a website that provides a question answering service to users connected via a network, and has industrial applicability.

It is a block diagram showing the configuration of the question answering system, It is a functional block diagram which shows the structure of a question answer management server. FIG. 3 is a diagram illustrating an example of information stored in a question / field storage unit disclosed in FIG. 2. It is a figure which shows an example of the field specification information disclosed in FIG. It is a figure which shows an example of the information memorize | stored in the respondent memory | storage part disclosed in FIG. It is a figure which shows an example of the information memorize | stored in the advertisement memory | storage part disclosed in FIG. It is a figure which shows an example of the display screen of a questioner terminal. It is a figure which shows an example of the display screen of a questioner terminal. It is a figure which shows an example of the display screen of a questioner terminal. It is explanatory drawing which shows operation | movement of a question answering system. It is explanatory drawing which shows operation | movement of a question answering system. It is explanatory drawing which shows operation | movement of a question answering system. It is a flowchart which shows operation | movement of a question answering system. It is a flowchart which shows operation | movement of a question answering system. It is a flowchart which shows operation | movement of a question answering system.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Question answer management server 2 Questioner terminal 3 Answerer terminal 4 Question information 5 Field designation information 6 Answerer information 7 Advertisement information 10 Question field process part 11 Mechanical classification part 12 Advertisement presentation process part 13 Question distribution process part 14 Answer process Part 15 Respondent registration processing part 16 Question / field storage part 17 Advertisement storage part 18 Respondent storage part 19 Blacklist storage part

Claims (19)

A question answering device connected via a network to a questioner terminal and a respondent terminal,
The respondent storage means for storing the respondent information for specifying the respondent terminal associated with the field information representing the predetermined field, and the field information is stored in association with the question information representing the question content from the questioner terminal. Question field storage means, question management means for receiving the question information transmitted from the questioner terminal and storing it in the question field storage means, question distribution means for transmitting the question information to the respondent terminal, and Answer relay means for receiving answer information from the respondent terminal and transmitting it to the questioner terminal, and
The question management means accepts the field information specifying the field of the question information transmitted from the respondent terminal, stores it in the question field storage means in association with the question information,
The question distribution unit is configured to, based on information in the question field storage unit and the respondent storage unit, the question information associated with the same field information as the field information associated with the question information. To the user terminal,
A question answering device characterized by that. The question management means stores a field specification value obtained by adding a numerical value corresponding to the specification of the field information received from the respondent terminal for each field in the question field storage means in association with the question information,
The question distribution means transmits the question information to the respondent terminal associated with the same field information as the field information specified according to the field designation value associated with the question information.
The question answering apparatus according to claim 1, wherein: The question distribution means transmits the question information to the respondent terminal associated with the same field information as the field information in which the field designation value associated with the question information exceeds a preset reference value. To
The question answering apparatus according to claim 2, wherein: The question management means receives the field information specifying the field of the question information from the questioner terminal, and stores the question information and the field information in association with each other in the question field storage means.
4. The question answering apparatus according to claim 1, 2, or 3. The question management means adds a numerical value according to the designation of the field information received from the questioner terminal to the field designation value and stores it in association with the question information.
The question answering apparatus according to claim 4, wherein: Advertisement information storage means for storing advertisement information associated with the field information;
Based on the information in the question field storage unit and the advertisement information storage unit, the advertisement information associated with the same field information as the field information associated with the question information, the question that transmitted the question information Advertisement delivery means to be sent to the subscriber terminal,
6. The question answering apparatus according to claim 1, 2, 3, 4 or 5. The advertisement distribution means transmits the advertisement information associated with the same field information as the field information specified according to the field designation value associated with the question information to the questioner terminal.
The question answering apparatus according to claim 6. A question rejection information storage means for storing questioner information for identifying a questioner who rejects a question;
The question management means receives the questioner information from the questioner terminal that transmitted the question information, and when the questioner information is stored in the question rejection information storage means, The question information is not accepted.
8. The question answering apparatus according to claim 1, 2, 3, 4, 5, 6 or 7. The question management unit is configured to store the questioner information received from the questioner terminal that has transmitted the question information in accordance with the field designation value of a specific field associated with the question information. Remember
The question answering apparatus according to claim 8, wherein: To the question answering device connected to the questioner terminal and the answerer terminal via the network,
Question management means for receiving question information representing the question content from the questioner terminal transmitted from the questioner terminal and storing it in the question field storage means;
Question distribution means for transmitting the question information to the respondent terminal;
An answer relay means for receiving answer information from the answerer terminal and transmitting the answer information to the questioner terminal, and a program for realizing
The question management means accepts field information specifying a field of the question information transmitted from the respondent terminal, associates it with the question information, stores the question information in the question field storage means,
The question distribution means is based on the information in the question field storage means and the information in the answerer storage means that stores the respondent information for specifying the respondent terminal associated with the field information. Transmitting information to the respondent terminal associated with the same field information as the field information associated with the question information;
A program characterized by that. The question management means stores a field specification value obtained by adding a numerical value corresponding to the specification of the field information received from the respondent terminal for each field in the question field storage means in association with the question information,
The question distribution means transmits the question information to the respondent terminal associated with the same field information as the field information specified according to the field designation value associated with the question information.
The program according to claim 10. A question answering method for relaying a question answer between a questioner terminal and a respondent terminal connected via a network,
A question accepting step of accepting question information representing the question content from the questioner terminal transmitted from the questioner terminal and storing it in the question field storage means;
A first question distribution step of transmitting the question information to the respondent terminal;
A question field management step of receiving field information specifying the field of the question information transmitted from the respondent terminal, associating the field information with the question information and storing the field information in the question field storage unit;
Based on the information in the question field storage means and the information in the respondent storage means that stores the respondent information that identifies the respondent terminal associated with the field information, the question information is converted into the question information. A second question distribution step for transmitting to the respondent terminal associated with the same field information as the associated field information;
An answer relay step of receiving answer information from the respondent terminal and transmitting it to the questioner terminal;
A question answering method characterized by comprising: In the question field management step, a field specification value obtained by adding a numerical value corresponding to the specification of the field information received from the respondent terminal for each field is stored in the question field storage unit in association with the question information,
The second question distribution step transmits the question information to the respondent terminal associated with the same field information as the field information specified according to the field designation value associated with the question information. ,
The question answering method according to claim 12, wherein: The question reception step and / or the question field management step receives the field information that specifies the field of the question information from the questioner terminal, associates the question information with the field information, and stores the question field storage unit Remember
In the first question distribution step and / or the second question distribution step, the question information is associated with the question information based on information in the question field storage unit and the respondent storage unit. Transmitting to the respondent terminal associated with the same field information as the field information;
The question answering method according to claim 12 or 13, characterized in that: The question receiving step and / or the question field management step adds a numerical value corresponding to the specification of the field information received from the questioner terminal to the field specified value, stores the value in association with the question information,
In the first question distribution step and / or the second question distribution step, the question information is set to the same field information as the field information specified in accordance with the field designation value associated with the question information. Send to the associated respondent terminal,
The question answering method according to claim 14, wherein: After the question receiving step, the information associated with the question information based on the information in the question field storage means and the information in the advertisement information storage means storing the advertisement information associated with the field information. An advertisement distribution step of transmitting the advertisement information associated with the same field information as the field information to the questioner terminal that transmitted the question information;
16. The question answering method according to claim 12, 13, 14, or 15. The advertisement distribution step transmits the advertisement information associated with the same field information as the field information specified according to the field designation value associated with the question information to the questioner terminal.
The question answering method according to claim 16, wherein: A questioner terminal that transmits question information connected via a network, a respondent terminal that transmits answer information for the question information, and relays a question answer between the questioner terminal and the answerer terminal A question answering system comprising a question answering device,
The question answering apparatus includes: answerer storage means for storing answerer information for specifying an answerer terminal associated with field information representing a predetermined field; and question information representing question content from the questioner terminal in the field. Question field storage means for associating and storing information, question management means for receiving the question information transmitted from the questioner terminal and storing it in the question field storage means, and transmitting the question information to the answerer terminal Question distribution means, and answer relay means for receiving answer information from the respondent terminal and transmitting it to the questioner terminal,
The question management means accepts the field information that specifies the field of the question information transmitted from the respondent terminal, associates it with the question information, stores the question information in the question field storage means,
The question distribution unit is configured to, based on information in the question field storage unit and the respondent storage unit, the question information associated with the same field information as the field information associated with the question information. To the user terminal,
A question answering system characterized by that. The question management means stores a field specification value obtained by adding a numerical value corresponding to the specification of the field information received from the respondent terminal for each field in the question field storage means in association with the question information,
The question distribution means transmits the question information to the respondent terminal associated with the same field information as the field information specified according to the field designation value associated with the question information.
The question answering system according to claim 18, wherein:

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