JP2007265134A - Motivation management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a motivation management system which detects the decrease tendency of motivation by analyzing business daily reports for every employee and supports guidance suitable for the tendency. <P>SOLUTION: In the motivation management system, an employee terminal, a manager terminal and a server are connected communicably. The employee terminal has a daily report information input means, and a transmission means for transmitting daily report information. The server has a means for receiving employee identification information and daily report information, a first storage means for storing the daily report information, a daily report information analysis means for analyzing the daily report information based on analysis condition information, a second storage means for storing analysis results, a third storage means for storing notifying conditions based on the employee identification information, a means for generating notification information and a means for transmitting the notification information to the manager terminal. The manager terminal has a means for transmitting an information reference request to the storage means of the server, and a means for receiving information based on the transmitted reference request to display it. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention collects and analyzes daily work reports that are recorded for employees to report their daily work status and work results, so that the work status of the employee can be ascertained. The present invention relates to a motivation management system that can support policy decision-making, etc.

  Previously, employees' working status and work result reports (hereinafter referred to as “working status, etc.”) can be ascertained by recording time and attendance hours using a time card, overtime hours, and daily reports and individual interviews. This was done by grasping the status of the company (hereinafter referred to as “business situation etc.”). The manager who is the supervisor of an employee analyzes the work status and work status, etc., as understood by this method as much as possible, and provides guidance and training for the employee and advice on daily work, so that the work of the employee To improve their motivation (hereinafter referred to as “motivation”).

  In general, employment information (working hours determined by working rules, etc.) indicating the working status of each employee and information (actual working time information) generated for each business are managed individually. In other words, the information necessary to evaluate each employee's attendance is not centrally managed, and guidance, training, and advice are efficiently provided to each employee based on the employee's attendance management and work conditions. Was difficult.

  In view of this, there is an invention in which work information is reflected in information generated for each type of work to centrally manage information necessary for time evaluation and efficiently manage time for employees (see, for example, “Patent Document 1”). .

  However, even if the above invention is used to improve the efficiency of attendance management for each employee, sufficient guidance and training cannot be realized. In other words, since it is important to maintain high motivation for each employee in order to instruct and train employees, it cannot be achieved only by improving the efficiency of attendance management. In order to respond to this, it is necessary to quickly detect when each employee's motivation drops. However, employee motivation declines are not clearly reflected in work conditions. If the degree of motivation is visibly confirmed, it means that the business has already been carried out for a considerable period of time with the motivation lowered. Such a situation is undesirable not only for the employee but also for the user.

  Therefore, effectively and objectively grasping the signs of a decrease in motivation and taking countermeasures in a timely manner bring great benefits to both employees and users. However, it is very difficult to grasp and deal with each employee's individual situation in detail. This is because the factors that reduce individual employee motivation vary.

  In order to increase motivation, there is an invention that improves motivation by diagnosing the optimum job type for each employee and making the image of the achievement that should be the target in the occupation (see, for example, “Patent Document 2”) . In addition, there is an invention that obtains answers to questions prepared to evaluate the current level of motivation promoting factors, and evaluates the obtained answers to provide guidance for improving motivation suitable for each employee ( For example, refer to “Patent Document 3”).

In addition, by analyzing reports entered by users or employees, an index called a care index is calculated, and by extracting employees who meet certain conditions for the care index, a message instructing employees to follow is sent to the administrator. There is an invention of notifying a terminal (see, for example, “Patent Document 4”).
JP 2004-185158 A JP 2003-242307 A JP 2001-350887 A JP 2004-094709 A

  However, even if an environment for providing timely guidance is established by using the above invention to improve employee attendance management efficiency and quickly detect changes in motivation, guidance and training based on each employee's work evaluation Issues remain in efficiency. This is because a change in motivation is extremely difficult to detect a sign before it becomes apparent in daily work, and if it is detected by the above-described invention, it is already too late.

  The present invention has been made in view of the above problems, and collects daily work reports that record daily work status and business reports for each employee, and analyzes the daily business reports input by each employee in detail. Therefore, it is an object to provide a motivation management system suitable for quickly detecting a tendency to decrease motivation and instructing and fostering the motivation and deciding a response policy.

The motivation management system according to the present invention connects one or more employee terminals and one or more administrator terminals so that they can communicate with a server via a communication network, and the employee terminal receives a predetermined format received from the server. Daily report information input means for accepting input of daily report information according to the screen display of, and a transmission means for transmitting daily report information together with employee identification information to the server,
The server receives means for receiving employee identification information and daily report information transmitted from the employee terminal, first storage means for storing the received daily report information, and reads the predetermined analysis condition information, and based on the condition information, the daily report information Daily report information analyzing means for analyzing information, second storage means for storing the analysis result in association with the employee identification information, third storage means for storing notification conditions based on the employee identification information received together with the daily report information, Three means for generating notification information indicating that the daily report information has been received based on the notification condition read from the storage means, and means for transmitting the generated notification information to the administrator terminal. Means for sending information reference requests such as daily report information, one-on-one meeting information, reference information, questionnaire information and alarm information to the storage means of the server; And it characterized mainly in that the server based on the reference request has a means for receiving and displaying information stored.

  In the motivation management system, the present invention divides atypical information such as a sentence included in the daily report information into words by morphological analysis processing, and the divided words are stored in advance in the fourth storage means. And / or a means for measuring the number corresponding to a minus word and sending an alarm according to the measurement result.

  According to the present invention, the employee's motivation can be indexed and objectively determined according to the contents of the daily work report created by the employee every day, so that a tendency to reduce motivation can be detected early, and motivation can be restored at the optimum time. Can help.

  Further, according to the present invention, information necessary for carrying out a one-on-one meeting optimal for the support can be automatically generated by indexed motivation.

  Hereinafter, embodiments of a motivation management system according to the present invention will be described with reference to the drawings.

  FIG. 1 is a block diagram showing a configuration example of a motivation management system according to the present invention. In FIG. 1, a motivation management system 100 is configured by connecting a server 1, which is a motivation management device, an employee terminal 2, and an administrator terminal 3 via a communication network 4 so that they can communicate with each other. The communication network 4 is a communication network realized by an electric communication line such as a local area network (including wired and wireless), the Internet, an intranet, a private line network, a virtual private line network, and PSTN.

  The employee terminal 2 is a terminal for inputting a daily report used for determining the employee's motivation level, and is assumed to be used by the employee. The manager terminal 3 is a terminal used for searching and browsing the daily report and used by a manager who is a supervisor of the employee. The employee terminal 2 and the manager terminal 3 are implemented by terminal devices having various information input functions and information browsing functions. As long as the terminal device can perform predetermined information transmission / reception, information input, and information display for the processing of the server 1 described in the present embodiment, the form and type of the terminal device are examples given in the following embodiments. It is not limited to.

In this embodiment, an example in which a personal computer is used for the employee terminal 2 and the administrator terminal 3 will be described. FIG. 2 is a functional block diagram illustrating an example of the configuration of the employee terminal 2 and the administrator terminal 3. In FIG. 2, the CPU (Central
A processing unit (Processing Unit) 11 performs various processes, calculations, condition judgments, and control of various devices according to a program stored in a ROM (Read Only Memory) 12 or a program loaded in a RAM (Random Access Memory) 13.

  The ROM 12 is a read-only memory in which basic programs and parameters for causing the employee terminal 2 and the administrator terminal 3 to function are stored. The RAM 13 is a memory that stores programs and data necessary for the CPU 11 to perform various processes and can be read and written at high speed.

  The interface 15 is connected to the CPU 11 and various devices such as the storage device 16, the backup device 17 such as a magneto-optical disk drive, the communication unit 18, the input unit 19, and the display unit 20. Provide an interface. The bus line 14 is a transmission medium used when the interface 15 and the CPU 11, the ROM 12, the RAM 13, and the like transmit and receive data and control signals.

  The storage device 16 includes a storage medium that can be accessed at high speed and has a large storage capacity. Various programs and data such as a browser program 21, a line connection program 22, other programs 23, an operation system 24, and the like are provided. Is remembered. As the storage device 16, for example, a hard disk, a nonvolatile semiconductor memory, a magneto-optical disk, or the like is used.

  The browser program 21 is a program that decodes a file described in a markup language such as HTML format or XML format and displays the file on the display unit 20. The line connection program 22 is a program for connecting the employee terminal 2 and the administrator terminal 3 to the communication network 4 so as to be communicable.

The communication unit 18 is a device that connects the employee terminal 2 and the administrator terminal 3 to the communication network 4. When the employee terminal 2 and the administrator terminal 3 are connected to a public line, they are constituted by a modem or the like. The input unit 19 includes a keyboard, a mouse, and the like. In addition to the mouse, a pointing device such as a touch panel or a tablet can be used. The display unit 20 is, for example, a CRT (CathodeRay)
Tube), liquid crystal display, plasma display, etc.

  Next, an example in which a workstation is used as the server 1 in this embodiment will be described. However, the present invention is not limited to this as long as it is an apparatus that performs various processes described below.

  FIG. 3 shows a block diagram when a workstation is used as the server 1. In FIG. 3, a server 1 is an information processing apparatus having a so-called server function. Specifically, the server 1 operates in combination with a Web application server based on an operation system and a database server. A function as a motivation management device is realized. The hardware configuration of the server 1 is basically the same as that of the employee terminal 2 and the administrator terminal 3, but the operation system and program stored in the storage device 16 are different. The storage device 16 of FIG. 3 includes a database 27 used for storing various data, and a server program 26 used to operate as a server, and the storage means described above is actually stored. The A line connection program 28, an operation system 25, and the like are stored together with these programs.

  4 and 5 are module related diagrams showing the configuration of the software module of the server 1. FIG. 4 shows the relationship of modules that operate when the employee terminal 2 connects to the server 1 and performs various processes. FIG. 5 illustrates the operation when the administrator terminal 4 connects to the server 1 and performs various processes. Represents the relationship between modules.

  Each module shown in FIGS. 4 and 5 is implemented by the program 26 and the database 27 stored in the server 1 shown in FIG. 4 and 5, the server 1 includes an authority confirmation module 11, a page load module 12, a data access module 13, an information registration module 14, a daily report submission module 15, an analysis module 16, a questionnaire generation module 17, and an alarm release module 18. , A daily report reply module 19, an alarm notification module 20, and a database 50.

  The authority confirmation module 11 is a module that controls communication connection with the employee terminal 2 and the administrator terminal 3 based on connection request information received from the employee terminal 2 and the administrator terminal 3. Based on the connection request information received from each terminal, the authority confirmation module 11 accesses the employee information table 51 and reads information necessary for determining whether or not to permit connection. When the connection permission is determined, connection request information is transmitted to the page load module 12.

  The page load module 12 has a function of generating information to be transmitted to the employee terminal 2 and / or the administrator terminal 3 based on the data passed from the authority confirmation module 11 and the data access module 13, and the generated information A function of transmitting to the employee terminal 2 and / or the administrator terminal 3. Specifically, when the information received from the server 1 by the employee terminal 2 and / or the administrator terminal 3 is displayed using a WWW browser, an HTML file that can be displayed by the WWW browser is generated. Send the generated file to the destination device

  The data access module 13 has a function of extracting predetermined data by accessing each table managed in the database 50 specified by the data browsing request information received from the employee terminal 2 and / or the administrator terminal 3 A function of passing the processed data to the page load module 12.

  The information registration module 14 has a function of identifying the type of registration information received from the employee terminal 2 and / or the administrator terminal 3 and storing the registration information in an identifiable manner in each table managed in the database 50. . For example, it has a function of storing questionnaire response information received from the employee terminal 2 in a predetermined storage area of a questionnaire table 54 managed by the database 50.

  The daily report submission module 15 is included in the function of receiving daily report information from the employee terminal 3 and / or the administrator terminal 4, the function of generating a daily report ID for uniquely identifying the received daily report information, and the received daily report information. A function of identifying an employee code, and a function of associating the daily report ID with the daily report information and passing it to the analysis module 16.

  The analysis module 16 performs a work status check process, a daily report transmission time check process, a monthly limit overtime check process, an essential item input analysis process, a work motivation evaluation process, and a motivation tendency for the daily report information passed from the daily report submission module 15. Perform arithmetic processing. A function of storing the result information (analysis result information) obtained by each of the above processes in the analysis result table 59 in association with the employee code included in the daily report information; a function of storing the daily report information in the daily report table 55; As a result of the analysis, if the alarm generation conditions are satisfied, a function for generating alarm information and storing it in the alarm table 56 in association with the employee code, a function for reading out the conditions necessary for the analysis from the phrase analysis table 57, The calculation result is stored in the calculation result table 58 in association with the daily report ID.

  The questionnaire generation module 17 has a function of storing questionnaire registration information and distribution destination information received from the administrator terminal 3 in the questionnaire table 54.

  The alarm release module 18 has a function of updating the alarm information stored in the alarm table 56 based on the alarm release information received from the administrator terminal 3. Since the alarm release information includes an employee code, the alarm information transmission flag stored in association with the employee code is rewritten to a predetermined value.

  The daily report reply module 19 receives daily report reply information in which information (additional information) indicating advice and guidance content is input to the daily report information from the administrator terminal 3, and the daily report based on the employee ID included in the daily report reply information. It has a function of storing daily report reply information in a predetermined storage area of the table 55.

  The alarm notification module 20 associates the notification of the alarm information with the employee code when the alarm information is generated for the employee code included in the daily report information as a result of analyzing the daily report information by the analysis module. In order to transmit alarm information to the alarm information notification destination (that is, the administrator terminal 3 used by the manager who is the supervisor of the employee), the page load module is notified of predetermined information.

  The database 50 includes an employee information table 51, an MTM information table 52, a reference information table 53, a questionnaire table 54, a daily report table 55, an alarm table 56, a phrase analysis table 57, a calculation result table 58, an analysis result table 59, and an MTM implementation support. An information table 60 and a control master 61 are set in advance, and each table and the like are configured to be able to store, update, and read various information (data) described later. That is, the motivation management program according to the present invention performs predetermined information input / output processing and collation processing on the database 50.

  The employee information table 51 is a database that stores information related to employees and managers who use the system. An example of the structure of the employee information table 51 is shown in FIG. In FIG. 6, the employee information table 51 uses the employee code 501 as an index, and the employee's “name”, “work start time”, “work end time”, “monthly overtime limit”, “ "Posted daily report submission flag" is set as a field. The employee code field (501) stores data that is uniquely determined to identify each employee. The name field stores data indicating the name of the employee. The work start time and work end time store data indicating the work start and end times of the employee. As the monthly limit overtime, data indicating the upper limit of the cumulative value of the number of working hours outside the standard working hours permitted in advance for the employee is stored. The daily report submission flag after returning home stores data indicating that processing is performed using the result of adding the commuting time to the reception time of the daily report information in the daily report transmission time check process of the daily report information including the employee code. .

  In addition, by adding fields such as “average overtime hours” and “attention level overtime hours” not shown, the cumulative value of the number of working hours reaches the data stored in the monthly overtime hours field, Even in the case where the data corresponds to the data stored in the average overtime hours field, or the case where the data corresponds to the data stored in the caution level overtime hours field, in the daily report analysis processing described later, a predetermined field in the calculation result table 58 is Processing to store values can be performed.

  The MTM information table 52 is a database that stores the MTM result information transmitted from the manager terminal 3 in association with the employee code of the employee after the employee and the manager have had a direct man-to-man meeting. .

  The reference information table 53 is a table for storing information that is likely to be useful for motivation management such as employee reputation and trends, and includes “employee code”, “acquisition date”, “information obtaining company / person in charge” ”,“ Status Status ”, and“ Content ”fields. This is a database in which the information registration module 14 associates the employee code of the employee related to this information with the reference information received from the administrator terminal 3 and stores it in the field. The stored information can be read using the employee code as an index.

  The questionnaire table 54 is a database that stores questionnaire information generated by the administrator terminal 3 by operating the questionnaire registration function of the server 1 and stores response information received from the employee terminal 3 with respect to the questionnaire information. is there. The questionnaire information is composed of a plurality of questionnaire items.

  The daily report table 55 is a database that stores daily report information received by the employee terminal 2 in association with the employee code included in the daily report information. A structural example of the daily report table 55 is shown in FIG. In FIG. 7, the “input date” and “work start time” are indexed with the daily report ID and employee code uniquely given by the daily report submission module for uniquely identifying the daily report information stored in the daily report table. ”,“ Working end time ”,“ Working time ”,“ Leaving time ”,“ Working time for each work item and work item ”,“ Problem and response to problem ”,“ Impression ”,“ Training ”,“ Self “Learning content and the number of hours” and “destination address” are set as fields. Various types of information included in the daily report information are stored in the corresponding fields.

  In the present invention, the method for transmitting the daily report information to the server 1 can be realized by various methods. In other words, for the file in a predetermined format composed of the information items necessary for entering the daily report information and the entry column for entering the information, the employee fills in the appropriate time, such as after the end of work, and the above operation menu The server 1 is transmitted to the server 1 by selection, or a screen designed in the same manner is transmitted from the server 1 to the employee terminal 2 by the selection of the operation menu, and displayed on the display means of the employee terminal 2. For example, a predetermined information is entered on the screen and transmitted to the server 1. In the present invention, no matter what method the daily report information is sent to the server 1, it may be in a format capable of performing the processing described later, and is not limited to a specific input method.

  The alarm table 56 is a database that records an alarm notification flag in association with each employee code.

  The phrase analysis table 57 is a database corresponding to a predetermined field constituting daily report information and storing extraction target phrases for each field. In each field of the daily report information, there are preferable words (plus words) and unfavorable words (minus words). For example, if there is a character string “None” in the impression field of the daily report information, this is a negative word indicating a sign of reduced motivation. By analyzing the number of occurrences of a predetermined plus phrase and minus phrase in each field, the tendency of motivation in the daily report information can be calculated. The phrase analysis table is used to calculate the motivation index of the daily report information in the analysis process described later. By summing up the motivation index for each employee code, an alarm notification process and an MTM setting process for the employee code can be performed.

  The calculation result table 58 is a database that stores analysis processing results for the daily report information in association with daily report IDs for each analysis item.

  The analysis result table 59 is a database that stores daily report information analysis results in association with employee codes. This analysis result is information that is used to determine the alarm notification by summing up the results of the analysis processing of each daily report stored in the calculation result table 58.

  The MTM implementation support information table 60 is a database that stores MTM implementation support information that can be extracted based on alarm information in an MTM setting process described later. FIG. 9 shows an example of MTM implementation support information stored in the MTM implementation information support table 60. As shown in FIG. 9, the MTM implementation support information is a group of information configured by questions that can be viewed by an administrator when performing MTM so that effective MTM can be performed.

  Next, an embodiment of a daily report management method performed using the motivation management system 100 centering on the server 1 as the daily report management apparatus will be described. FIG. 8 is a flowchart showing a process flow of the motivation management method in which the process is performed by the motivation management system 100. In FIG. 8, each process is expressed as S1, S2,. When the server 1 receives a request to start the process from the employee terminal 2, a connection authentication process is performed (S1).

  In S <b> 1, the authority confirmation module 11 extracts an employee code included in the connection authentication information received together with the start request, and performs an inquiry process as to whether or not this employee code exists in the employee information table 51. As a result of this processing, if the employee code exists, the password stored in the employee information table 51 in association with the employee code is extracted. This password is compared with the password included in the connection authentication information, and if the password matches, the connection is permitted and the subsequent processing is performed (Y in S1). If the employee code does not exist as a result of the inquiry process, or if the result of the collation process does not match, the connection is not permitted and the process ends (N in S1, S8).

  In S <b> 2, the page load module 12 transmits operation menu information to the employee terminal 2 based on the employee code included in the connection request. The employee terminal 2 displays the received operation menu information on the display unit 20 and waits for selection of the operation menu. The server 1 receives the operation information through the input unit 19 by the operation of the employee who operates the employee terminal 2, and performs processing corresponding to the received operation information. In this embodiment, a case where the operation information is “daily report submission” will be described. Information (screen information etc.) corresponding to the received operation information (daily report submission) is transmitted to the employee terminal 2.

  A case where the server 1 receives operation information corresponding to “daily report submission” from the employee terminal 2 in S3 will be described. The server 1 transmits a daily report input screen to the employee terminal 2 via the page load module 12 to the employee terminal 3. The daily report information is sent to the server 1 based on the input of the daily report information and the destination server address of the daily report information via the input means of the employee terminal 2. In addition, when performing transmission to other than the server 1, it is possible to perform transmission to a designated location by inputting the transmission destination address.

  The daily report information is received by the daily report submission module 15. Daily report information includes “input date”, “work start time”, “work end time”, “work item”, “work time for each work item”, “problem”, “ It is an information file composed of information on “response”, “feelings”, “training”, “self-learning content”, and “self-learning time”. In S3, the daily report submission module 15 performs processing for storing the daily report information received from the employee terminal 2 in the daily report table 55 in a format that can be read with the employee code as an index. The daily report submitting module 15 performs a process of passing the stored daily report information to the analysis module 16.

  Next, daily report analysis processing (S4) is performed. In S4, the analysis module 16 performs “work status check”, “daily report transmission time check”, “monthly limit overtime check”, “essential item input analysis”, “work motivation evaluation”, “motivation” for the above daily report information. Analyze by “Trend calculation”.

  The work status check refers to the “work start time” included in the received daily report information by reading the scheduled work start time information and the scheduled work end time information associated with the employee code stored in the employee information table 51. A process of detecting lateness or early departure of the employee by comparing with the “working end time”. Specifically, if the result obtained by subtracting the work start time from the work start scheduled time information is a negative number, it is determined that it is late. If the result of subtracting the scheduled work end time information from the work end time is a negative number, it is determined that the employee is leaving early. When late or early withdrawal is detected in the above process, a process of adding 1 to the value of a predetermined field of the calculation result table 58 is performed.

  The daily report transmission time check is set uniformly for all employees by comparing the “scheduled work end time” stored in the employee information table 51 in association with the employee code and the transmission time of the daily report information. This is processing for detecting whether or not the allowable deviation number is exceeded. Further, if a value exists in the “post-return home report submission flag” stored in association with the employee code in the employee information table 51 (when the value of the field is not Null), the “scheduled work end time” Is a process of comparing the value obtained by adding “commuting time” to the transmission time of the daily report information and detecting whether or not the allowable deviation number is exceeded. If the allowable deviation time is exceeded in this process, 1 is added to the value of a predetermined field of the calculation result table 58.

  Monthly limit overtime check is the result of subtracting the scheduled end time from the end time in the above work status check and the “limit overtime” stored in the employee information table 51 in association with the employee code. If it is a number, the result obtained by adding this positive value to the accumulated overtime hours stored in the employee table 51 in association with the employee code is stored in the employee table 51 in association with the employee code. A process is performed to compare whether the value is equal to or greater than the limit overtime. As a result of this processing, when the accumulated overtime is equal to or greater than the limit overtime, 1 is added to the value of a predetermined field of the calculation result table 58.

  “Required item input analysis” means that the value of information included in the received daily report information corresponding to the “input required item” stored in the employee information table 51 in association with the employee code is NULL (value This is processing for detecting whether or not. When NULL is detected in this process, a value is added to a predetermined field of the calculation result table 58 according to the detected number of times. Also, by counting the number of lines of sentences included in the “Problem”, “Countermeasure”, and “Experience” columns of the daily report information, the moving average value of this value is calculated, and the past moving average value and It is detected whether or not the deviation is within an allowable range. When the value outside the allowable range is detected, 1 is added to the value of a predetermined field of the calculation result table 58.

  “Work motivation evaluation” means that each value stored in the calculation result table 58 in the above-described work status check, daily report transmission time check, monthly limit overtime check, and required item input analysis is read out and stored in advance for each value. This is a process of determining a work motivation index corresponding to a value obtained by multiplying the set weighting coefficients. The conversion table for converting the total value into the work evaluation index is set in advance. This conversion table divides a predetermined value range of the work evaluation index into, for example, five levels, and stores index information (for example, S, A, B, C, D) according to each level. Therefore, the index information can be determined according to the work evaluation index.

  “Motivation tendency calculation” means that the text included in each field of the daily report information is divided into words by using morphological analysis processing, and each divided word corresponds to a phrase stored in the phrase analysis table 57. Count. Specifically, the number of positive words or negative words stored in the word analysis table 57 in the sentences existing in each field is counted.

  The counted results are cumulatively added for each field of daily report information, and motivation tendency information for determining whether or not a preset threshold value is exceeded is generated in each field. FIG. 10 shows an example in which the result of motivation tendency calculation is represented in a graph. FIG. 10 shows an example in which the result of the motivation tendency calculation related to a certain employee code is displayed on the administrator terminal 3 as a graph. As shown in FIG. 10, the vertical axis represents the number of occurrences of a phrase, and the horizontal axis represents a trend in a line graph with a time series index such as a date. The change tendency is a value obtained by subtracting the number of minus words from the number of plus words, and if this value falls below a predetermined value, it becomes an alarm notification target.

  All the results of the above analysis processes are stored in the analysis result table 59 in association with the employee code.

  In the alarm processing (S5), it is determined whether or not the analysis result information stored in the analysis result table 59 is an alarm target. In S5, the analysis module 16 compares the analysis result information stored in the analysis result table 59 by the daily report analysis process (S4) with the threshold information stored in the control master 61 in association with the employee code of the analysis result information. It is determined whether each information item included in the analysis result information exceeds the threshold corresponding to each information item included in the threshold information, and if there is, the information item name is changed. Alarm information is stored in the alarm table 56 in association with the employee code.

  Specifically, the processing performed using the threshold value information is determined as listed below. (B) Whether late arrivals and / or early departures have reached the prescribed number, (b) whether daily reports have been submitted beyond the daily report submission allowance time or not submitted (in this case, daily reports must be submitted after midnight) If the daily report is submitted at a later date, the submission is canceled and the information is automatically updated as delayed submission. (C) The unsubmitted information is reset by operation), (c) Whether the limit overtime hours have been reached or exceeded, (d) The number of characters entered in each column (document amount) in the problem column, countermeasure column, and impression column in the daily report , Whether it is out of the range of the moving average number of rows, whether the problem column is not filled in or whether pear (including synonyms) is filled in, and the result of comparing the previous and current received in each column , Have a templating tendency (number of characters match) Whether issued, predetermined keyword problems column (e) is, or the like whether there predetermined number.

  If no alarm information is generated in the alarm process (S5), the process ends (N in S5, S8). When one or more pieces of alarm information are generated in the alarm confirmation process (S5), an MTM setting process (S6) is performed.

  The MTM setting process (S6) performs a process of generating MTM implementation support information based on the alarm information generated in the alarm process. In S <b> 6, the analysis module 16 performs processing for confirming the value of the MTM setting field stored in the control master 61. If the predetermined value does not exist in the MTM setting field as a result of this processing (for example, the value of the field is “Null”), this processing ends (N in S6, S8). If a predetermined value exists in the MTM setting field (for example, the value of the field is “1”), the analysis module 16 reads the MTM implementation support information from the MTM implementation support information table 60 based on the alarm information. The read MTM implementation support information is stored in the MTM information table 52 in association with the employee code.

  In the information notification process (S7), the incoming notification of the daily report information is made to the manager terminal 3 corresponding to the team or group to which the employee who transmitted the daily report information belongs. This incoming notification is processed based on transmission condition information (not shown) stored in the database 50. In the transmission condition information, send every incoming daily report information, send an incoming notification when the daily report information of all the teams is received, send an incoming notification when every group's daily report information is received, etc. The parameters to be stored are stored as information.

  Daily report information, alarm information, and MTM result information stored in the server 1 as described above can be browsed by a search process from the administrator terminal 3.

  FIG. 11 is a flowchart showing the flow of processing when search processing is executed on the server 1 from the administrator terminal 3. Also in FIG. 11, each process is expressed as S10, S11,. When the server 1 receives a search processing request from the administrator terminal 3, connection authentication processing (S10) is performed. In S10, the authority confirmation module performs the same process as in S1. In the processing result of S10, when the server 1 permits the connection of the administrator terminal 3, the employee information table 51 uses the employee code received from the administrator terminal 3 at the time of the connection request, and is associated with the employee code. The employee code of the subordinate stored in the memory is read out.

  Next, the server 1 performs selection information transmission processing (S11). In S11, the page load module 1 transmits operation menu information to the administrator terminal 3 based on the employee code received from the administrator terminal 3 used in the process of S10. In S11, the page load module 12 performs the same processing as in S2. In this selection information transmission process (S11), the server 1 transmits predetermined operation screen information to the administrator terminal 3.

  The administrator terminal 3 that has received the operation screen information from the server 1 displays an operation menu on the display unit 20 based on the operation screen information, determines operation information from the operation menu via the input unit 19, and determines the server 1. Send to. The server 1 performs processing corresponding to the received operation information. Here, a case where the operation information is “daily report history search request” will be described. When the server 1 receives the “daily report history search request” from the administrator terminal 3, the server 1 transmits a common search screen to the administrator terminal 3. On this common search screen, the administrator terminal 3 can select various data browsing (DB search) requests.

  Here, various data can be accessed only from the administrator terminal 3 that is permitted to be connected by the employee code that is permitted in advance among the employee codes stored in the employee information table 51. Examples of the various data are stored in the database 50 of the server 1 such as daily report information, MTM information, and reference information.

  When any information search is selected on the common search screen, the employee code, name, or affiliation to be searched (belonging to affiliation, the affiliation member list is displayed, and the search target employee is selected from this list. Is possible).

  The administrator terminal 3 transmits the selected search target information code (a code indicating whether or not the information search is selected) and the employee code to be searched to the server 1.

  The server 1 transmits a list screen corresponding to the search target information code to the administrator terminal 3. That is, if the search target code indicates employee information, the server 1 lists the employee information, if the search target code indicates daily report information, the daily report information list, and if the search target code indicates MTM information. If the search target code indicates reference information, the reference information list is transmitted to the manager terminal 3.

  In the above, when the server 1 receives the search target code indicating the employee information, the employee information database 51 searches and extracts the name, affiliation, and facial photo stored in association with the employee code, It transmits to the administrator terminal 3.

  In the above, when the server 1 receives a search target code indicating daily report information, the name, affiliation, and daily report submission date corresponding to a plurality of the employee codes from the employee information table 51, the alarm table 56, and the analysis result table 59 are described. , Work willingness evaluation information, overtime status, motivation tendency information, and the like are searched and extracted and transmitted to the manager terminal 3.

  In the above, when the server 1 receives a search target code indicating MTM information, the name, affiliation, MTM execution date, presence / absence of alarm, and MTM execution stored in association with the employee code from the MTM information table 52 A person name or the like is searched and extracted and transmitted to the manager terminal 3. The administrator terminal 3 that has received the information can display MTM detailed information such as MTM contents and feelings by operating a detail selection key.

  In the above, when the server 1 receives the search target code indicating the reference information, the reference information stored in association with the employee code from the reference information table 53 (content, information such as the reputation / trend of the employee) (Acquirer, information provider, information type, etc.) are retrieved and extracted and transmitted to the administrator terminal 3.

  In each of the above processes, the list information transmitted from the server 1 is received and displayed at the administrator terminal 3.

  Next, the questionnaire process which is a part of the motivation management method implemented by the server 1 according to the present invention will be described. FIG. 12 is a flowchart showing the flow of the questionnaire process performed by the motivation management system 100. In FIG. 12, each process is expressed as S20, S21,. First, the server 1 performs processing for the administrator terminal 3 to connect to the server 1. In S20, the authority confirmation module performs connection authentication processing. The details of this process are the same as the connection authentication process already described.

  In the connection authentication process, the server 1 transmits operation menu information to the administrator terminal 3 permitted to connect, and selects “questionnaire registration” from the operation menu information received by the administrator terminal 3. The questionnaire registration process is started (S21). In S 21, the page load module 12 transmits questionnaire registration format information to the manager terminal 3. The administrator terminal 3 that has received the questionnaire registration format sends the questionnaire information to the information input field shown in the questionnaire registration format and the questionnaire information to the employee terminal 2 and / or the administrator terminal 3 to which the questionnaire information is sent. The information necessary for distributing the message (referred to as distribution destination information) is input and transmitted to the server 1. The information registration module 14 of the server 1 receives the questionnaire information and the delivery destination information and stores them in a predetermined position of the questionnaire table 54.

  The server 1 performs questionnaire notification distribution processing (S22) using the distribution destination information stored in the questionnaire table 54. In S <b> 22, the server 1 generates information for transmitting questionnaire incoming information to the employee terminal 2 and / or the administrator terminal 3 specified by the distribution destination information. The generated information can be superimposed as the questionnaire incoming information on the operation menu information transmitted when the employee terminal 2 and / or the administrator terminal 3 is connected to the server 1. Thereby, when the employee terminal 2 and / or the administrator terminal 3 is connected to the server 1 next time, the operation menu information including the questionnaire incoming information is distributed, and information indicating that the questionnaire information is distributed (for example, “ It is possible to display “Survey received”.

  Next, the server 1 performs response information reception processing (S23). In S23, the data access module 13 receives the questionnaire response operation information transmitted to the server 1 by the employee terminal 2 and / or the administrator terminal 3 that has received the distribution information, and the questionnaire table 54 is obtained according to the received questionnaire response operation information. The registered questionnaire information is read out and transmitted to the employee terminal 2 and / or the administrator terminal 3. The employee terminal 2 and / or the administrator terminal 3 that has received the questionnaire registration information inputs the answer information for the questionnaire and transmits the questionnaire answer information to the server 1. The information registration module 14 of the server 1 receives this questionnaire response information and stores it in the questionnaire table 54. In addition, the administrator terminal 3 receives information indicating that the questionnaire response information has been received with respect to the administrator terminal 3 that has registered the questionnaire information related to the questionnaire response information (for example, “questionnaire answer received”). Information is generated in the page load module 12 in a format that can be superimposed on the operation menu information so that it can be displayed when connected to the server 1 next time.

  Here, the timing for generating the information to be displayed by superimposing the information indicating that the questionnaire response information has been received on the operation menu information can be set as when the predetermined number of incoming calls has been reached.

  Next, the server 1 performs a counting process (S24). In S <b> 24, the server 1 aggregates the contents of the questionnaire response information according to an instruction from the administrator terminal 3 that has received the questionnaire response information, and transmits the totaled result to the administrator terminal 3.

  Here, it is also possible to transmit information indicating the number of incoming questionnaire responses and the number of unreceived cases to the manager terminal 3 simultaneously with the above-mentioned total results.

  Next, an embodiment of the MTM function and the reference information function that the server 1 according to the present invention has will be described. First, when the server 1 receives a selection signal indicating that the MTM meeting operation has been selected from the administrator terminal 3, the MTM meeting format or the reference information input operation from the administrator terminal 3 is selected for the administrator terminal 3. When the selection signal indicating that the information is received, the reference information input format is transmitted.

  When the MTM meeting format is transmitted, the MTM setting flag stored in the control master 61 is confirmed. If the flag is “1”, the MTM implementation support information stored in the MTM implementation support information table 60 is displayed. To extract. The extracted MTM implementation support information is transmitted to the administrator terminal 3.

  According to the present invention described above, it is possible to quantitatively grasp the tendency of motivation reduction from daily business reports input by employees, and by a question (MTM implementation support information) that supports a one-on-one meeting that matches the motivation reduction factor. , It is possible to give appropriate guidance to the employee by the manager, and thereby it is possible to improve the motivation of the employee.

  Further, according to the present invention, a server (motivation management device) that has detected a tendency to reduce motivation notifies alarm information to a manager who is a supervisor of the employee, so that a one-on-one meeting can be performed in a timely manner. It becomes like this. Furthermore, if the manager who has received the notification of the alarm information determines that the one-on-one meeting for the employee at that time is unnecessary, the alarm information can be canceled, so that the one-on-one meeting can be carried out in a more timely manner. It becomes possible.

  Next, the server 1 receives the MTM execution result or reference information from the administrator terminal 3. If the received information is an MTM execution result, the data access module 13 stores the MTM execution result in the MTM information table 52 in a format that can be read for each “implementation date” and “target employee code” included in the MTM execution result. To do. If the received information is reference information, the information is stored in the reference information table 53 in a format that can be read for each “reception date” and “target employee code”.

  The present invention can be used regardless of the type of business because it is possible to accurately and objectively grasp the assignment of suitable work contents for each employee and the motivation for the work directly related to the work results after the assignment. Can be a simple employee management system. Further, by applying the interview support apparatus according to the present invention, it is possible to analyze the contents of a document having a predetermined structure and apply it to a check process for prohibited terms.

It is a block diagram which shows embodiment of the motivation management system which concerns on this invention. It is a functional block diagram which shows the example of the employee terminal used for the motivation management system which concerns on this invention, and an administrator terminal. It is a functional block diagram which shows the example of the server used for the motivation management system which concerns on this invention. It is a module related figure which shows the structural example of the software module of the server which concerns on this invention. It is a module related figure which shows the structural example of the software module of the server which concerns on this invention. It is a structural example of the employee information table used for the motivation management system which concerns on this invention. It is a structural example of the daily report table used for the motivation management system which concerns on this invention. It is the flowchart which showed the flow of the daily report analysis process in the motivation management system which concerns on this invention. It is an example of a structure of the MTM implementation assistance information table used for the motivation management system which concerns on this invention. It is the figure which showed the result of the motivation tendency calculation which concerns on this invention in the graph format. It is the flowchart which showed the flow of the search process in the motivation management system which concerns on this invention. It is the flowchart which showed the flow of the questionnaire process in the motivation management system which concerns on this invention.

Explanation of symbols

1 server 2 employee terminal 3 administrator terminal 4 communication network 100 motivation management system

The invention according to claim 1 is an input means for inputting employee identification information for uniquely identifying an employee and daily report information created by the employee and composed of numerical information and non-numeric information. One or more employee terminals having transmission means for transmitting the identification information and the daily report information, and reference requests for the daily report information, one-on-one meeting information, reference information, questionnaire information, alarm information, etc. stored in the storage means by the server One or more administrator terminals having a means for transmitting information, a display means for receiving and displaying information returned in response to reference request information, the above-mentioned employee identification information, each employee's scheduled work start time information, and work end Employee information storage means for storing the scheduled time information and the commuting time number information in advance in association with each other. Connect to a server with analysis information storage means to store in association with employee identification information via a communication network, and detect and manage changes in the employee's motivation by sequentially analyzing daily business reports input from employee terminals A motivation management system for sending an alarm to a person terminal, wherein the server
Means for receiving the daily report information, first storage means for storing the received daily report information in a form uniquely identifiable by the employee identification information, notification of an alarm for the daily report analysis result of each employee in association with the employee identification information Second storage means for preliminarily storing conditions, third storage means for storing one-on-one support information for supporting question items used when holding a one-on-one meeting with each employee in association with the employee identification information, and the daily report information The work start time is calculated by a comparison operation using the work start time information and work end time information, which are numerical information included, and the work start time information and work end time information stored in advance in the employee information storage means. If it is determined that the time is later than the scheduled work start time, a fixed value is added to the late number of times information, and when the work ends Is determined to be earlier than the scheduled work end time, first analysis means for adding a fixed value to the early leave count information, work end time information that is numerical information included in the daily report information, and the employee information Whether the value obtained by subtracting the time when the server received the daily report information from the value obtained by adding the number of commuting hours stored in advance in the storage means is equal to or less than the allowable daily report transmission time stored in advance in the analysis information storage means A value obtained by cumulatively adding a result obtained by subtracting the work end scheduled time information stored in advance in the employee information storage means by the work end time information included in the daily report information, the second analysis means for determining whether or not Third analysis means for determining whether or not the number of overtime hours limit stored in advance in the employee information storage means, and the number of characters of the non-numeric information included in the daily report information is stored in the analysis information storage Fourth analysis means for determining whether or not a predetermined value is stored in advance in the stage, and fifth analysis means for detecting whether or not there is a NULL code in the non-numeric information included in the daily report information And determining whether or not the non-numeric information included in the daily report information includes an affirmative phrase stored in advance by the analysis information storage unit, and cumulatively adding the number of included affirmative phrases And a non-numeric information included in the daily report information, whether or not the prohibited words or phrases stored in advance by the analysis information storage means are included, and the number of prohibited words or phrases included is cumulatively added. Analyzing means, and the first analyzing means, the second analyzing means, the third analyzing means, the fourth analyzing means, the fifth analyzing means, the sixth analyzing means, the seventh analyzing means, and the operation results stored in association with the employee identification information. Analysis result storage means, and the analysis result storage An eighth analysis means for calculating a motivation tendency index based on an analysis result stored in the memory means and a specified value stored for each analysis means type in the analysis information storage means; and the motivation tendency index is stored in the second memory. It is determined whether or not the notification condition stored in the means is met, and if it is determined that the condition is met, the alarm information generating means for generating alarm information and the alarm information generating means simultaneously generate the alarm information, One-to-one meeting information generating means, the warning information generating means, and the one-to-one meeting information generating means for generating one-to-one meeting information using the one-to-one meeting support information stored in the third storage means based on the employee identification information to have but has a notifying means for notifying the generated information to the administrator terminal, the And features.

The invention according to claim 1 is a motivation management system in which one or more employee terminals and one or more administrator terminals are connected to a server via a communication network,
The employee terminal has daily report information input means for accepting input of daily report information in accordance with a screen display of a predetermined format received from the server, and transmission means for transmitting daily report information together with employee identification information to the server. Means for receiving employee identification information and daily report information transmitted from the employee terminal, first storage means for storing the received daily report information, a reference value of the numerical information set in advance in association with the employee identification information and its allowable difference Employee information storage means for storing values, non-numeric information storage means for storing the non-numeric information set in advance in association with the employee identification information and its allowable value, attendance time, leaving time included in the received daily report information, and Subtraction is performed using the time when this daily report information is received by the server, the reference value of the numerical information stored in the employee information storage means, and its allowable difference value, The daily report information analysis means for analyzing the daily report information by performing subtraction using the information amount of the non-numeric information contained in the received daily report information and the allowable value of the non-numeric information, the analysis result by the daily report information analysis means Detecting means for detecting whether or not the allowable difference value is exceeded, second storage means for storing the detection result in association with the employee identification information, employee identification based on the employee identification information received together with the daily report information Third storage means for storing notification conditions for generating notification information when all employee identification information belonging to a group or team set in advance for each information is received, and the notification conditions read from the third storage means A means for generating notification information indicating that the daily report information has been received, and a means for transmitting the generated notification information to an administrator terminal. A daily report information to the storage means having, one-on-one meeting information, reference information, means for transmitting the information reference request questionnaire information and the alarm information, the means for receiving and displaying information storing server based on the transmitted reference request is It is characterized by that.

Claims (13)

A motivation management system in which one or more employee terminals and one or more administrator terminals are connected to a server via a communication network,
The employee terminal has daily report information input means for accepting input of daily report information in accordance with a screen display of a predetermined format received from the server, and transmission means for transmitting daily report information together with employee identification information to the server.
The server receives means for receiving employee identification information and daily report information transmitted from the employee terminal, first storage means for storing the received daily report information, and reads the predetermined analysis condition information, and based on the condition information, the daily report information Daily report information analyzing means for analyzing information, second storage means for storing the analysis result in association with the employee identification information, third storage means for storing notification conditions based on the employee identification information received together with the daily report information, Three means for generating notification information indicating that the daily report information has been received based on the notification condition read from the storage means, and means for transmitting the generated notification information to the administrator terminal,
The manager terminal includes means for transmitting information reference requests such as daily report information, one-on-one meeting information, reference information, questionnaire information, and alarm information to storage means possessed by the server, and information stored by the server based on the transmitted reference request. And a means for receiving and displaying the motivation management system.   The motivation management system according to claim 1, wherein the server further includes fourth storage means for automatically generating and storing one-to-one implementation support information.   The notification condition is to generate notification information every time the server receives daily report information, and the administrator server transmits the notification information to the administrator terminal every time the daily report information is received. The motivation management system according to claim 1 or 2.   The notification condition is to generate notification information when the server receives all employee identification information belonging to a preset group or team for each employee identification information received together with daily report information. The motivation management system according to claim 1 or 2.   The notification condition is stored in association with employee identification information of an administrator, and can be arbitrarily changed based on notification condition change information received from the administrator terminal. Or the motivation management system of Claim 2.   3. The motivation management according to claim 1, wherein the notification information includes the number of daily report information received when the administrator terminal is connected to the server and the number of daily report information not received. system.   2. The motivation management system according to claim 1, wherein the daily report information is constituted by numerical information such as date and time and non-numeric information consisting of characters.   The analysis information includes a reference value of the numerical information set in advance in association with employee identification information and its allowable difference value, the non-numeric information and its allowable difference value, and the daily report information analyzing means includes Non-numerical information included in the daily report information received by the daily report information analysis means by subtracting the attendance time and work time included and the daily report information received by the server using the numerical information included in the analysis conditions. And detecting means for detecting whether or not a result of the subtraction exceeds the allowable difference value, by subtracting using the non-numeric information included in the analysis condition and the non-numeric information included in the analysis condition. Item 8. The motivation management system according to any one of Items 1 to 7. A conversion means for converting the detected subtraction result into predetermined alarm information when the detection means detects one or more subtraction results exceeding the difference value;
The motivation management system according to claim 8, further comprising notification means for associating the alarm information with the daily report information and notifying an administrator terminal.   The questionnaire information, the one-on-one meeting information, and the reference information stored in the fourth storage means are simultaneously notified to the administrator terminal when the alarm information is transmitted to the administrator terminal. Motivation management system.   The motivation management according to claim 10, further comprising: a cancel function for generating alarm cancel information for the alarm information, and means for returning the generated alarm cancel information to a server. system. Measuring means for measuring the number of occurrences of a specific phrase included in the analysis condition information from non-numeric information included in the daily report information received by the server,
Alarm information generating means for generating alarm information based on the measurement result,
The motivation management system according to any one of claims 1 to 11, further comprising means for associating the generated alarm information with the daily report information analysis result information and transmitting it to an administrator terminal.   Means for automatically selecting and extracting predetermined information stored in the fourth storage means when the server generates the alarm information, and transmitting the extracted information to the administrator terminal together with the alarm information; The motivation management system according to claim 12, comprising:

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