JP2006235828A - Taxi allocation reservation system, taxi allocation reservation method, server and portable terminal - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To total and provide the evaluation of crews by a user to a user, and to enable the user to select and designate his or her favorite crew to make a reservation for a taxi. <P>SOLUTION: This taxi allocation reservation system is configured of a server to be managed by a taxi undertaker and the portable terminal of a user communicatively connected to the server. Evaluation is inputted from the portable terminal of a user according to taxi crew evaluation items decided by the undertaker. The server receives evaluation, and totals and stores it in a crew evaluation database. The totaled data are presented to the portable terminal of the user, and the user is able to search his or her favorite crew by viewing the totaled data, and to make a request for the allocation of a taxi by designating the crew. It is possible for even a crew to refer to the evaluation totaled in the crew evaluation database. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a system in which a user makes a taxi reservation using a mobile terminal, a system for evaluating a taxi crew member on which the user has boarded, a method thereof, a server, and a mobile terminal.

  When a user uses a taxi, he / she can enjoy the ride if he / she can use a taxi driven by a crew member who has good manners in customer service, excellent driving skills and can enjoy conversations according to his / her hobby. The same is true if you can use a taxi driven by a crew member you like.

  In order to respond to such requests from users, a system has been proposed in which a service condition desired by a user is transmitted from a portable terminal when a taxi arrangement is received and a taxi is dispatched in consideration of the desired condition. .

  For example, in Patent Document 1, when a taxi arrangement request is received from a user, at the same time, a taxi type, a vehicle type, a color, a company, smoking allowed / impossible, a driver's gender desired conditions are transmitted from a portable terminal, A system for dispatching taxis that meet the desired conditions is introduced.

  Also, in Patent Document 2, when a user requests a taxi to be dispatched, the conditions related to cigarettes, the gender of the driver, the size of the car, the driver's language skills, taxi equipment, allowable waiting time, service priority A system has been introduced that allows customers to request the dispatch of vehicles by specifying desired service conditions such as degrees.

  However, in any case, it is the taxi company's server that selects the crew or taxi that meets the user's request, and the server selects it based on the registered data. I can't do it. For this reason, crew members and taxis that satisfy the user's wishes are not always dispatched.

In addition, even if the server presents the user with multiple crew members who are likely to meet the user's request and selects them, how much the displayed crew member will satisfy the user's request. If objective data is not presented at the same time, there is a problem that the user cannot judge whether or not the crew really meets his / her wishes.
JP 2002-367086 A JP 2002-342424 A

  The present invention has been made to solve such problems of the prior art, and the problem is that the user can refer to the evaluation of crew members made by a large number of users, and the user can evaluate the evaluation. The object is to provide a taxi dispatch reservation system, a taxi dispatch reservation method, a server, and a portable terminal that can designate a favorite crew member and make a taxi dispatch request.

  The invention according to claim 1 for solving the above-mentioned problem is a taxi dispatch reservation system comprising a taxi dispatch reservation server and a user's portable terminal communicably connected to the taxi dispatch reservation server. Presents the evaluation items for the user to evaluate the taxi crew, receives the input of the evaluation, and the crew evaluation receiving means for transmitting the received evaluation to the server, and the server to the server in response to the user's instruction And a crew member evaluation presenting means for requesting transmission of crew member evaluation summary data stored in a crew member evaluation database to be held later, receiving crew member summary summary data transmitted in response to the request, and presenting it to the user, and The server receives the evaluation transmitted from the crew member evaluation acceptance unit and stores it in the crew member evaluation database as crew member evaluation tabulation data; A crew member evaluation summary data return means for extracting a requested data from the crew member evaluation database in response to a crew member evaluation presentation data transmission request by the crew member evaluation presentation means and transmitting it to the requested portable terminal is provided. It is a taxi dispatch reservation system.

  According to the taxi dispatch system having such a configuration, the user can know the evaluation of the crew members made by a large number of users. As a result, it is possible to select and nominate a crew member that you like and request a taxi dispatch.

  The invention described in claim 2 is the taxi dispatch reservation system according to claim 1, wherein the crew member evaluation reception means receives a request to present the name of a highly evaluated crew member regarding the evaluation item designated by the user. The request is transmitted to the server, and the crew member evaluation summary data reply means extracts the corresponding crew member names from the crew member evaluation database in response to the request, and transmits the names to the portable terminal that has requested the name. The evaluation presenting means receives the transmitted crew name and presents it to the user.

  According to the taxi dispatch reservation system configured as described above, the user can know the evaluation of the crew made by a large number of users for the evaluation item he / she wants to know, and the excellent crew for the evaluation item he / she attaches importance to Can know. As a result, it is possible to nominate excellent crew members who have learned so and request taxi dispatch.

  According to a third aspect of the present invention, in the taxi dispatch system according to the first aspect, the crew member evaluation reception means receives the request for presenting the evaluation for each evaluation item for the crew member specified by the user. To the server, the crew member evaluation summary data return means calculates the average evaluation for each evaluation item for the crew member specified in response to the request, sends it to the portable terminal that requested the crew member evaluation database, The presenting means receives the transmitted average evaluation for each evaluation item and presents it to the user.

  According to the taxi dispatch reservation system having such a configuration, the user can know the evaluation of each evaluation item for the crew member that he / she has specified, and thus can find a crew member that he / she likes. As a result, it is possible to request a taxi dispatch by designating the crew member thus searched.

  The invention according to claim 4 is the taxi dispatch reservation system according to any one of claims 1 to 3, wherein the server receives profile input for each crew member and stores it in a crew member evaluation database. The crew member evaluation acceptance means receives a request to present a profile about the crew member specified by the user and sends the request to the server, and the crew member evaluation summary data reply means is designated in response to the transmitted request. A profile of the crew member is extracted from the crew member evaluation database and transmitted to the portable terminal that has requested the crew member. The crew member member presenting and receiving means receives the transmitted profile and presents it to the user.

  According to the taxi dispatch reservation system having such a configuration, the user can know the profile of the designated crew member and can determine whether or not he / she is a favorite crew member. Then, it is possible to search for a crew member that he / she likes from such a profile, and designate the crew member to request a taxi dispatch.

  According to a fifth aspect of the present invention, in the taxi dispatch reservation system according to any one of the first to fourth aspects, the portable terminal uses the name of the user's favorite crew member entered by the user as the portable terminal of the user. It is further characterized by further comprising a favorite crew member storing means for reading out the name of the crew member stored in accordance with the user's instruction and presenting it to the user.

  According to the taxi dispatch reservation system having such a configuration, the user can store the names of the crew members that he / she likes and can display the stored list of crew names when necessary. Then, a crew member can be selected and designated from among them, and a taxi dispatch request can be made.

  The invention described in claim 6 is the taxi dispatch reservation system according to claim 5, wherein the favorite crew member storage means stores the name of the favorite crew member in the user's portable terminal instead of storing the name of the favorite crew member. Send it to the server together with the name and store it. If a user's request for presentation is received, send the user's name to the server and request transmission of the name of the favorite crew member about the user. The user is presented with the name of the transmitted favorite crew member.

  According to the taxi dispatch reservation system having such a configuration, the user can store the names of the crew members that he / she likes and can display the stored list of crew names when necessary. Then, it is possible to select and nominate a crew member that is a favorite among them, and request a taxi dispatch. On the server side, it is possible to know which crew members are most liked by the user from the stored names of favorite crew members.

  Further, the invention according to claim 7 is the taxi dispatch reservation system according to any one of claims 1 to 6, wherein the portable terminal receives a taxi dispatch request specifying a crew member and transmits the request information to the server. It is further provided with the dispatch request reception means to perform.

  According to the taxi dispatch system having such a configuration, the user can send the name of the crew member nominated to the taxi company. If the taxi of the crew member nominated in response is dispatched, the user can take a taxi driven by the crew member who likes and can enjoy the ride. This also has the effect of improving the company's evaluation and business results for taxi operators.

The invention described in claim 8 is the taxi dispatch reservation system according to claim 7, in which the designation of the crew member received by the dispatch request accepting means is performed by the crew member evaluation presenting means or the favorite crew member storing means. It is characterized by being able to select and specify from among names.
According to the taxi dispatch system having such a configuration, the user can input the name of the crew member nominated by the user with a simple operation.

  The invention described in claim 9 is the taxi dispatch arrangement system according to claim 7, wherein the portable terminal further includes portable terminal position detecting means for detecting its own position, and the dispatch request accepting means is a server for requesting dispatch. When transmitting to the mobile terminal, the mobile terminal position information detected by the mobile terminal position detecting means is also transmitted at the same time.

  According to the taxi dispatch reservation system having such a configuration, the server can know the current position of the user. If the current location of the user is designated as a taxi dispatch destination, the location of the dispatch destination can be immediately known. The user does not need to input a troublesome address when he / she wants to dispatch a car to the current position, and only needs to transmit that he / she will deliver the car to the current position.

  According to a tenth aspect of the present invention, in the taxi dispatch reservation system according to any of the seventh to ninth aspects, the server displays the work status, the work schedule, and the current position of the taxi for each crew member managed by the business operator. The vehicle allocation management database that holds data related to the vehicle allocation status and vehicle allocation schedule, and when a vehicle allocation request sent from the vehicle allocation request reception means is received, the vehicle allocation management database is referred to determine whether the request is accepted and the response The vehicle allocation request reply means for transmitting to the requested mobile terminal is further provided, and the mobile terminal further includes vehicle allocation request answer presentation means for receiving the transmitted reply and presenting it to the user.

  According to the taxi dispatch system having such a configuration, it is possible to promptly respond to a dispatch request from a user who designates a crew member.

  The invention described in claim 11 is the taxi dispatch reservation system according to claim 10, wherein the dispatch request answering means responds to the dispatch request with an approval, and the taxi crew who dispatches the answer during the answer. The vehicle allocation request answer presentation means including the name also presents the crew name to the user.

  According to the taxi dispatch reservation system having such a configuration, the user can know the name of the taxi crew member who is dispatched, and can check whether the crew member is the crew member designated by himself / herself.

  Further, the invention according to claim 12 is the taxi dispatch reservation system according to claim 10 or 11, wherein the dispatch request reply means uses the taxi requested to dispatch the vehicle when answering the request for dispatch. A request sentence for requesting the transmission of the crew later and an evaluation item for the evaluation are further included in the reply, and the dispatch request answer presentation means also presents the request sentence and the evaluation item to the user. It is characterized by.

  According to the taxi dispatch reservation system having such a configuration, the taxi operator can collect the evaluation of the crew by the user by the user evaluating in response to the transmitted request and transmitting the result. . And it can be used for crew education and skill improvement by counting and analyzing them.

  The invention according to claim 13 is the taxi dispatch reservation system according to any one of claims 1 to 12, wherein the server receives a request from a crew member via a taxi-mounted terminal, a portable terminal, or the like. From the crew evaluation summary data stored in the evaluation database, data useful for improving the crew's skills, such as assessment of the crew, transition of the assessment, relative assessment compared to other crew, comments sent from users, etc. It is characterized by further comprising an evaluation notifying means for crew members who answers to the terminal that has been created and requested.

  According to such a taxi dispatch reservation system, the crew can know the evaluations made by the user and can be used for self-study and improvement of their skills.

  The invention according to claim 14 is a taxi dispatch reservation method for making a taxi dispatch reservation by connecting a user's mobile terminal and a taxi dispatch reservation server in a communicable manner, and the crew member transmitted from the mobile terminal The first step of totaling the user's evaluations and storing them as crew evaluation total data in the crew evaluation database in the server, and the portable terminal receives a request for presentation of crew evaluation total data and transmits the request to the server The second step is a third step in which the server to which the request is transmitted extracts the requested data from the crew member evaluation database and transmits it to the requesting mobile terminal, and the mobile terminal presents the transmitted data to the user. A taxi dispatch reservation method comprising the steps of:

  According to such a taxi allocation method, the user can know the evaluation of the crew made by a large number of users. As a result, it is possible to select and nominate a crew member that you like and request a taxi dispatch.

  Further, the invention according to claim 15 is the taxi dispatch reservation method according to claim 14, wherein the request for presentation of crew evaluation summary data in the second step can be made by designating a specific evaluation item, When the designation is made, the transmission contents in the third step include the name of the crew member who is highly evaluated for the designated evaluation item.

  According to such a taxi dispatch reservation method, the user can know the evaluation of the crew made by a large number of users for the evaluation item he / she wants to know, and knows the excellent crew for the evaluation item he / she attaches importance to be able to. As a result, it is possible to nominate excellent crew members who have learned so and request taxi dispatch.

  Further, in the taxi dispatch reservation method according to claim 14, the invention described in claim 16 can request an evaluation for each evaluation item for the designated crew member in the second step. When the request is made, the transmission contents in the third step include an average evaluation for each evaluation item for the specified crew member.

  According to such a taxi dispatch reservation method, the user can know the evaluation of each evaluation item for the crew member specified by the user, and thus can find a crew member that he / she likes. As a result, it is possible to request a taxi dispatch by designating the crew member thus searched.

  The invention described in claim 17 is the taxi dispatch reservation method according to any one of claims 14 to 16, wherein the server receives a profile input for each crew member and stores it in the crew member evaluation database. In addition, in the second step, it is assumed that a crew member can be specified in place of the crew evaluation summary data, and the presentation of the profile of the crew member can be requested. Is characterized by including a profile stored in the crew evaluation database for the specified crew.

  According to such a taxi dispatch method, the user can know the profile of the designated crew member and can determine whether or not he / she is a favorite crew member. Then, it is possible to search for a crew member that he / she likes from such a profile, and designate the crew member to request a taxi dispatch.

  The invention according to claim 18 is the taxi dispatch reservation method according to any one of claims 14 to 16, wherein the name of the user's favorite crew member is received from the portable terminal and is stored in the portable terminal. A fifth step is further provided in which a fifth step of storing and reading the stored name according to the user's instruction and presenting it to the user is provided.

  According to such a taxi allocation method, the user can store the names of the crew members that he / she likes and can display the stored list of crew names when necessary. Then, a crew member can be selected and designated from among them, and a taxi dispatch request can be made.

  According to a nineteenth aspect of the present invention, in the taxi dispatch reservation method according to the eighteenth aspect, the name of the favorite crew member is associated with the user's name instead of being stored in the user's portable terminal. It is characterized in that the name of the favorite crew member stored in association with the name of the user is read out and presented to the user when there is an instruction from the user.

  According to such a taxi allocation method, the user can store the names of the crew members that he / she likes and can display the stored list of crew names when necessary. Then, it is possible to select and nominate a crew member that is a favorite among them, and request a taxi dispatch. On the server side, it is possible to know which crew members are most liked by the user from the stored names of favorite crew members.

  According to a twentieth aspect of the invention, in the taxi dispatch reservation method according to any one of the fourteenth to nineteenth aspects, a taxi dispatch request specifying a crew member from a portable terminal is received and the request information is transmitted to the server. A seventh step is further provided.

  According to such a taxi dispatch method, the user can send the name of the crew member nominated by the user to the taxi company. If the taxi of the crew member nominated in response is dispatched, the user can take a taxi driven by the crew member who likes and can enjoy the ride. This also has the effect of improving the company's evaluation and business results for taxi operators.

Further, the invention according to claim 21 is the taxi dispatch reservation method according to claim 20, wherein the designation of the crew member when receiving the dispatch request from the portable terminal is carried out by the user in the third or fifth step. It is characterized in that it can be selected from the names of crew members included in the information presented on the terminal.
According to such a taxi allocation method, the user can input the name of the crew member nominated by a simple operation.

  According to a twenty-second aspect of the present invention, in the taxi dispatch reservation method according to the twenty-first aspect, the dispatch request information in the seventh step includes the current location information of the portable terminal detected by the user's portable terminal. It is characterized by including.

  According to such a taxi dispatch reservation method, the server can know the current position of the user. If the current location of the user is designated as a taxi dispatch destination, the location of the dispatch destination can be immediately known. The user does not need to input a troublesome address when he / she wants to dispatch a car to the current position, and only needs to transmit that he / she will deliver the car to the current position.

Further, the invention according to claim 23 is the taxi dispatch reservation method according to any one of claims 20 to 22, wherein the server is a service status of each crew member, a service allocation status including the work schedule and the current position of the taxi, and a vehicle dispatch schedule. Is stored in the vehicle allocation management database, and when the vehicle allocation request is transmitted in the seventh step, the vehicle allocation management database is referred to determine whether the request is accepted, and the response is requested. An eighth step of transmitting to the portable terminal and a ninth step of the portable terminal receiving the answer presenting the answer to the user are further provided.
According to such a taxi allocation method, it is possible to promptly respond to a vehicle allocation request that designates a crew member from a user.

  The invention described in claim 24 is the taxi dispatch reservation method according to claim 23, wherein when the server makes a reply of consent in the eighth step, the name of the taxi crew member to be dispatched in the reply is given. In the ninth step, the mobile terminal presents the crew name to the user.

  According to such a taxi dispatch reservation method, the user can know the name of the taxi crew member to be dispatched and can confirm whether the crew member is the crew member designated by himself / herself.

  Further, the invention according to claim 25 is the taxi dispatch reservation method according to claim 23 or 24, wherein when the server makes a reply of consent in the eighth step, Including the request text for requesting the user to send an evaluation of the crew after use and the evaluation items for the evaluation, the vehicle dispatch request answer presenting means must also present the request text and the evaluation items to the user. It is characterized by.

  According to such a taxi dispatch reservation method, the taxi operator can collect the evaluation of the crew by the user by the user evaluating in response to the transmitted request and transmitting the result. And it can be used for crew education and skill improvement by counting and analyzing them.

According to a twenty-sixth aspect of the present invention, in the taxi dispatch reservation method according to any one of the fourteenth to twenty-fifth aspects, the evaluation of the crew is performed based on the crew evaluation summary data stored in the crew evaluation database. 9th step to create data useful for improving the skills of each crew member, such as transitions, relative evaluation compared to other crew members, comments sent from users, etc., and from the crew members via taxi-mounted terminals, mobile terminals, etc. A tenth step is further provided for replying to the terminal that has requested the data useful for skill improvement created for the crew in response to the request.
According to such a taxi dispatch reservation method, the crew can know the evaluation of the self made by the user, and can be used for self-study and improvement of self-skills.

  The invention described in claim 27 is a server in a taxi dispatch reservation system comprising a taxi dispatch reservation server and a user portable terminal connected to be communicable with the taxi dispatch reservation server. Requests from the crew evaluation database in response to a request from a crew member and a crew member evaluation totaling means that collects the evaluations received from the taxi crews used and totals the evaluations and stores them in the crew evaluation database as crew evaluation summary data And a crew member evaluation summary data return means for extracting the crew member evaluation summary data and transmitting it to the requested mobile terminal.

  According to the server having such a configuration, the evaluations transmitted in response to the request from the portable terminal can be aggregated and stored in the database, and when there is a request, the aggregation of the evaluation can be answered. Therefore, the user can know the evaluation of the crew made by a large number of users using the mobile terminal, and as a result, it is possible to select and nominate the crew of their favorite and request a taxi dispatch. Become.

  The invention according to claim 28 is the server according to claim 27, wherein the crew member evaluation summary data return means is a crew member who has a high evaluation of an evaluation item designated by the portable terminal in response to a request from the portable terminal. Are extracted from the crew member evaluation database and sent to the requested mobile terminal.

  According to the server having such a configuration, the user can know the evaluation of the crew performed by many users on the evaluation item he / she wants to know using the mobile terminal, and the evaluation item he / she attaches importance to You can know the excellent crew. As a result, it is possible to nominate excellent crew members who have learned so and request taxi dispatch.

  The invention according to claim 29 is the server according to claim 27, wherein the crew member evaluation summary data return means evaluates the crew member specified by the portable terminal in response to a request from the portable terminal for each evaluation item. Is extracted from the crew member evaluation database and transmitted to the requested portable terminal.

  According to the server having such a configuration, since the user can know the evaluation of each evaluation item for the crew member specified by the user using the mobile terminal, the crew member whom he / she likes can be searched for. As a result, it is possible to request a taxi dispatch by designating the crew member thus searched.

  The invention according to claim 30 is the server according to any one of claims 27 to 29, wherein a crew member storage means for receiving a profile input for each crew member and storing it in a crew member evaluation database, and a portable terminal And a crew member profile reply means for extracting the profile of the crew member designated by the portable terminal in response to the request from the crew member evaluation database and transmitting the profile to the portable terminal that has requested it.

  According to the server having such a configuration, the user can know the profile of the crew member specified using the portable terminal, and can determine whether or not he / she likes the crew member. Then, it is possible to search for a crew member that he / she likes from such a profile, and designate the crew member to request a taxi dispatch.

  The invention according to claim 31 is the server according to any one of claims 27 to 29, wherein the user's name and the name of the favorite crew member of the user are transmitted from the portable terminal. The favorite crew member storage means that associates the name of the favorite crew member with the name of the user and stores it in the crew evaluation database, and the favorite crew member name for the user specified by the portable terminal upon request from the portable terminal It further comprises favorite crew member reply means for extracting from the evaluation database and transmitting it to the requested portable terminal.

  According to the server having such a configuration, the user can store the names of the crew members he / she likes using the portable terminal, and can display the stored crew name list when necessary. Then, it is possible to select and nominate a crew member that is a favorite among them, and request a taxi dispatch. In addition, the taxi operator who manages the server can know which crew member likes the user from the name of the favorite crew member stored in the server.

The invention according to claim 32 is the server according to any one of claims 27 to 31, wherein each crew member manages the work situation, the dispatch situation including the work schedule and the current position of the taxi, The dispatch management database that holds the data related to the dispatch schedule and the taxi dispatch request that specifies the crew from the mobile terminal are accepted, the acceptance of the dispatch request is judged with reference to the data held in the dispatch management database, and the answer is It further comprises vehicle dispatch request reply means for transmitting to the requested portable terminal.
According to the server having such a configuration, it is possible to promptly respond to a taxi dispatch request specifying a crew member requested through a portable terminal.

The invention according to claim 33 is the server according to claim 32, wherein the dispatch request answering means responds to the dispatch request with a consent, and the name of the taxi crew member who dispatches during the reply It is characterized by including.
According to the server having such a configuration, the user can know the name of the crew member of the taxi to be dispatched, and can confirm whether or not the crew member is the designated crew member.

  The invention according to claim 34 is the server according to claim 32 or 33, wherein the dispatch request answering means responds to the dispatch request with the approval of the taxi that requested the dispatch with the answer. A request sentence for requesting the user to transmit an evaluation of the crew member after use and an evaluation item for the evaluation are transmitted.

  According to the server having such a configuration, the taxi operator can collect the evaluation of the crew by the user by the user evaluating in response to the transmitted request and transmitting the result. And it can be used for crew education and skill improvement by counting and analyzing them.

The invention as set forth in claim 35 is the server according to any one of claims 27 to 34, wherein when there is a request from a crew member via a taxi-mounted terminal, a portable terminal or the like, the crew member evaluation is performed. Create data useful for improving the crew's skills, such as assessment of the crew, transition of the assessment, relative assessment compared to other crew, comments sent by users, etc., based on the crew assessment summary data stored in the database It is further characterized by further comprising an evaluation notification means for crew members who answers the requesting terminal.
According to the server having such a configuration, the crew member can know the evaluation of himself / herself made by the user using the terminal, which can be used for self-study and improvement of own skill.

  The invention described in claim 36 is a portable terminal in a taxi dispatch reservation system comprising a taxi dispatch reservation server and a user's portable terminal communicably connected to the taxi dispatch reservation server. By the crew evaluation reception means that presents the evaluation items for receiving the evaluation, receives the input of the evaluation, and transmits the received evaluation to the server, and the user holds the server with respect to the server A portable terminal comprising: crew member evaluation presenting means for requesting transmission of the crew member evaluation summary data made, receiving crew member summary summary data transmitted in response to the request, and presenting it to a user.

  According to the portable terminal having such a configuration, the user can know the evaluation of the crew performed by a large number of users. As a result, it is possible to select and nominate a crew member that you like and request a taxi dispatch.

  The invention according to claim 37 is the portable terminal according to claim 36, wherein the crew member evaluation receiving means receives a request to present the name of a highly evaluated crew member for the evaluation item designated by the user. The request is transmitted to the server, and the crew member evaluation presentation means receives the crew member name transmitted from the server in response to the request and presents it to the user.

  According to the portable terminal having such a configuration, the user can know the evaluation of the crew performed by many users on the evaluation item he / she wants to know, and can know the excellent crew on the evaluation item he / she attaches importance to be able to. As a result, it is possible to nominate excellent crew members who have learned so and request taxi dispatch.

  The invention according to claim 38 is the portable terminal according to claim 36, wherein the crew member evaluation reception means receives a request to present an evaluation for each evaluation item for the crew member specified by the user, Is transmitted to the server, and the crew member evaluation presentation means receives the evaluation for each evaluation item for the designated crew member transmitted from the server in response to the request and presents it to the user.

  According to the portable terminal having such a configuration, since the user can know the evaluation of each evaluation item for the crew member specified by the user, the user can search for the crew member he / she likes. As a result, it is possible to request a taxi dispatch by designating the crew member thus searched.

  The invention according to claim 39 is the portable terminal according to any of claims 36 to 38, wherein the crew member evaluation reception means is a request to present a profile held by the server for the crew member specified by the user. The crew member evaluation presenting means receives the profile of the designated crew member transmitted from the server in response to the request and presents it to the user.

  According to the portable terminal having such a configuration, the user can know the profile of the designated crew member and can determine whether or not he / she is a favorite crew member. Then, it is possible to search for a crew member that he / she likes from such a profile, and designate the crew member to request a taxi dispatch.

  The invention according to claim 40 is the portable terminal according to any one of claims 36 to 39, wherein the name of the user's favorite crew member input by the user is stored in the portable terminal. The apparatus further comprises favorite crew member storage means for reading out the stored name in accordance with a user instruction and presenting it to the user.

  According to the portable terminal having such a configuration, the user can store the names of the crew members that he / she likes and can display the stored crew name list when necessary. Then, a crew member can be selected and designated from among them, and a taxi dispatch request can be made.

  The invention according to claim 41 is the portable terminal according to claim 40, wherein the favorite crew member storage means stores the name of the favorite crew member in the user's portable terminal instead of storing the name of the favorite crew member. Send it to the server in association with the name for storage, and if there is a user's instruction, send the user's name to the server and store it in association with the user's name The name of the favorite crew member transmitted in response to the request is received and presented to the user.

  According to the portable terminal having such a configuration, the user can store the names of the crew members that he / she likes and can display the stored crew name list when necessary. Then, it is possible to select and nominate a crew member that is a favorite among them, and request a taxi dispatch. On the server side, it is possible to know which crew members are most liked by the user from the stored names of favorite crew members.

  The invention according to claim 42 is the portable terminal according to any of claims 36 to 41, and receives a taxi dispatch request from a user who designates a crew member, and transmits the request information to the server. A vehicle dispatch request receiving means is further provided.

  According to the portable terminal having such a configuration, the user can send the name of the crew member nominated to the taxi company. If the taxi of the crew member nominated in response is dispatched, the user can take a taxi driven by the crew member who likes and can enjoy the ride. This also has the effect of improving the company's evaluation and business results for taxi operators.

The invention according to claim 43 is the portable terminal according to claim 42, wherein the designation of the crew by the user can be made by selecting from the names of the crew displayed on the portable terminal. It is characterized by being.
According to the portable terminal having such a configuration, the user can input the name of the crew member nominated by the user with a simple operation.

  The invention according to claim 44 is the portable terminal according to claim 42, further comprising portable terminal position detecting means for detecting its own position, and the dispatch request receiving means transmits the dispatch request to the server. In this case, the position information of the portable terminal detected by the portable terminal position detecting means is also transmitted at the same time.

  According to the portable terminal having such a configuration, the current position of the user can be notified to the server. As a result, when the user's current location is designated as a taxi dispatch destination, the user only has to transmit that fact and there is no need to input a troublesome current location address.

  Hereinafter, an embodiment of a taxi dispatch reservation system and a taxi dispatch reservation method according to the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing the overall configuration of the taxi dispatch reservation system. The taxi dispatch reservation system 1 according to this embodiment includes a portable terminal 2 carried by a taxi user, a server 3 managed by a taxi operator, and an in-vehicle device 4 mounted on the taxi. The portable terminal 2 and the in-vehicle device 4 are connected to the server 3 via the communication network 5 so as to be communicable. As the communication network 5, for example, a combination of a mobile phone network and the Internet can be used. Note that a plurality of portable terminals 2 and in-vehicle devices 4 are usually connected.

The portable terminal 2 carried by the taxi user is used for sending a dispatch request, sending a crew member evaluation by a user, which will be described later, and receiving and displaying crew member summary data. The mobile terminal 2 is a terminal including a control circuit 21, a communication device 22, a GPS receiver 23, an operation switch group 24, a display device 25, and an audio output device 26, and is a mobile phone, for example.
The control circuit 21 controls the entire operation of the mobile terminal 2 and is mainly composed of a microcomputer. The control circuit 21 includes a known CPU, RAM, ROM, a bus line connecting them, a power supply circuit, and the like. .

  The communication device 22 is for exchanging information with the server 3 via the communication network 5. A GPS receiver (corresponding to a portable terminal position detecting means) 23 receives radio waves from a plurality of GPS artificial satellites, calculates the current position coordinates of the portable terminal 2, and transmits them to the control circuit 21. The operation switch group 24 is used to input commands and data to the control circuit 21 and includes push button switches and touch switches formed on a color liquid crystal display. The display device 25 is used to convey information to the user using characters, graphics, and the like, and is configured by a color liquid crystal display, for example. The voice output device 26 is used to convey the output from the control circuit 21 to the user by voice.

  The server 3 managed by the taxi operator is for responding to the dispatch request from the user. As will be described later, the crew evaluations made by the user are received, accumulated and aggregated, and the users and crews. It also plays the role of answering the summary results at the request of. The server 3 includes an arithmetic control circuit 31, a communication device 32, a magnetic disk storage device (hereinafter referred to as HDD) 33, an operation switch group 34, and a display device 35.

  The arithmetic control circuit 31 performs overall control of the server 3 and is constituted by a computer. Inside, a well-known CPU, RAM, ROM, a bus line connecting them, a power supply device and the like are provided. The communication device 32 is for communicating with the taxi user's portable terminal 2 and the in-vehicle device 4 mounted in the taxi via the communication network 5. The HDD 33 is for storing a crew member evaluation database and a vehicle allocation management database which will be described later. The operation switch group 34 is for inputting commands and data, and the display device 35 is for outputting and displaying calculation results and others.

  The in-vehicle device 4 mounted in the taxi includes a control circuit 41, a communication device 42, a GPS receiver 43, an operation switch group 44, a display device 45, and an audio output device 46. The in-vehicle device 4 of the present embodiment provides information for determining whether or not the taxi can receive a vehicle allocation request from the user, such as the current position of the taxi and the operating status of empty / forwarding / renting. To send to. Therefore, as long as it is a means that can input such information to the server 3, the vehicle-mounted device configured as shown in the figure may not be used, and a device or means other than the vehicle-mounted device may be used. The control circuit 41, the communication device 42, the GPS receiver 43, the operation switch group 44, the display device 45, and the audio output device 46 of the in-vehicle device 4 have the same functions as the corresponding circuits and devices of the mobile terminal 2 carried by the user. To fulfill.

  Next, a taxi dispatch reservation method in the taxi dispatch reservation system 1 configured as described above and processing unique to the present invention in that case are classified into the types of information exchanged between the mobile terminal 2, the server 3, and the in-vehicle device 4, It will be clarified by explaining the direction of information transmission, the contents of the information, the handling of the information, and the timing (timing) of information exchange. 2 to 4 show the flow of information transmission.

  In the HDD 33 of the server 3 managed by the taxi operator, there is a dispatch management database for storing information for replying to a dispatch request from a user, and a crew evaluation database for storing a crew member's evaluation made by the user described later. Is provided. First, processing for obtaining and storing information stored in these databases from the in-vehicle device 4, the portable terminal 2, etc. will be described.

  The first step S <b> 1 in FIG. 2 shows a process of transmitting the current taxi position information from the in-vehicle device 4 to the server 3 and storing it in the dispatch management database in the HDD 33. Here, Sn in Step Sn is a number temporarily assigned to distinguish one information transmission process from other information transmission processes, and is in the order of the numbers of Step Sn as in the flow of normal computer processing. It doesn't mean to do the processing. Some of the actual processing is performed in the order of the numbers in step Sn, but most of the processing is performed randomly regardless of the numbers. The time (timing) will be described each time.

  The current position of the taxi in step S <b> 1 is detected by the GPS receiver 43 of the in-vehicle device 4 and transmitted to the server 3 via the control circuit 41, the communication device 22, and the communication network 5. In the server 3, the transmitted information is received by the communication device 32 and registered in the vehicle allocation management database in the HDD 33 via the arithmetic control circuit 31. The processing in step S1 is performed as needed with all taxis managed by the taxi operator.

  Step S2 is a process of acquiring the operation status of each taxi and recording it in the dispatch management database. The operation status is data representing the current operating status of a taxi such as when it is empty, in transit, during renting, repaired due to a malfunction, or during refueling. These data are input to the control circuit 41 from the operation switch group 44 of the in-vehicle device 4 or a fare display device (not shown), transmitted to the server 3, and registered in the dispatch management database in the HDD 33. This process is also performed at any time. By executing the processing of steps S1 and S2, the current position and the current operation status of each taxi are recorded in the dispatch management database. The information recorded in the dispatch management database is referred to when a dispatch request is received from the user later.

  Step S3 is a process of registering the crew schedule of each crew member in the dispatch management database. The crew schedule is created by another computer or manually, and is input to the server 3 at any time, and stored in the dispatch management database. Step S4 is a process of registering the operation schedule of each taxi in the dispatch management database. As the schedule of operation, record the time when the vehicle cannot be dispatched due to periodic inspections, repairs, etc., and the dispatch reservation status. This operation schedule is also created by another computer or manually and input to the server 3 at any time, and is registered in the vehicle allocation management database.

  Step S5 is a process of registering each crew member's profile in the crew member evaluation database. The purpose of registering the crew member's profile is to respond in response to a request from the user to be described later. This profile is entered by each crew member through the operation switch group 34 and registered in the crew member evaluation database. Items to be registered as profiles include name, age, gender, driving history, driving characteristics (motto), hobbies and areas of good conversation with users, history of tourist information and knowledge of food, and other strengths Include fields, etc.

  Step S6 is a process of collecting crew member evaluations by the user in the crew member evaluation database in the server 3, which is a major feature of the present invention. The purpose of collecting crew member evaluations by such users is to aggregate the collected evaluations and present them to the user who requested them. As a taxi user, you can enjoy the ride to the destination if you can ride a taxi driven by a crew member who meets the desired conditions such as excellent driving skills, good customer service, enjoying conversations according to your hobbies . Also, as a taxi operator, if the user uses a lot of his / her own taxi by presenting such evaluation to the user, it works positively in business. Moreover, if the user's evaluation becomes clear, it can be used for the education and skill improvement of each crew member.

  The request for evaluation and evaluation items for the user are transmitted to the user's portable terminal 2 in the processing of steps S21 and S22 described later. The user evaluates each evaluation item and transmits it to the server 3. The transmitted evaluation is registered in the crew member evaluation database, and an average value of evaluations made by a large number of users is calculated and stored for each evaluation item.

  The user inputs and transmits an evaluation using, for example, a “customer questionnaire request / input screen” as shown in FIG. This screen also serves as an evaluation request screen for the user from the server 3. The name of the crew member to be evaluated is transmitted from the server 3 and automatically displayed. This is because, in the present embodiment, as will be described later, in order to accept a dispatch request specifying a crew member, the crew name is known when the dispatch request is accepted, and the evaluation of the crew by the user is used. This is because it is input when the person finishes the ride.

  The user enters evaluation points for the evaluation items exemplified in the screen of FIG. 5 and inputs points noticed to the crew in item 5 if necessary. Then, the lower transmission button 50 is pressed. Then, the input evaluation is transmitted to the server 3.

  Steps S7a and S7b are processes for registering the name of the crew member that the user likes as a "favorite crew member" in order to designate the name of the crew member that he / she likes at the next and subsequent requests. This “favorite crew member” can be registered on the screen described later, but can also be registered in item 6 in the screen of FIG. 5 described above. At the top of the screen in FIG. 5, the nomination of the taxi crew used by the user is displayed. The user selects “Yes” in item 6 when he / she wants to store the crew member as his / her “favorite crew member”, and selects “No” when he / she does not want to register. The registered name of “favorite crew member” is stored in the server 3 (the process of step S7a) or in the portable terminal 2 (the process of step S7b). When it is stored in the server 3, it is stored in the crew evaluation database in association with the name of the user.

  Step S8 in FIG. 3 is processing related to requesting a crew member list having a high evaluation score for the evaluation item desired by the user. The user inputs his / her name or registered name code in the “evaluation item excellent crew member lithos request screen” as illustrated in FIG. 6, selects a desired evaluation item from the pull-down menu, and transmits a button 51. Press. The server 3 extracts a number of highly evaluated crew names for the designated evaluation item from the crew evaluation database and returns the extracted names to the portable terminal 2 (processing in step S9). The portable terminal 2 receives the transmitted crew name, arranges it in order from the highest rated crew on the “evaluated crew list screen by evaluation item” as illustrated in FIG. 7, and presents it to the user.

  At the bottom of this screen, a previous screen button 53 is provided for returning to the “evaluation item-specific excellent crew member lithos request screen” of FIG. The user can return to the screen of FIG. 6 by pressing the previous screen button 53 when he / she wants to see the excellent crew list for other evaluation items. By repeating such operations, the user can know the names of crew members who are highly evaluated for various evaluation items.

  Further, a profile request button 54 is further provided at the bottom of the screen of FIG. When a specific crew member in the crew list shown in FIG. 7 is selected and this profile request button 54 is pressed, the profile registered in step S5 for the crew member is extracted from the crew evaluation database. And it displays on the portable terminal 2 as a "crew member profile screen" as illustrated in FIG. This is the process of steps S12 and S13 in FIG. As a result, the user can know the profile of the specified crew member, and helps to select a favorite crew member.

  Furthermore, an item-specific evaluation request button 55, which will be described later, is provided at the bottom of the screen of FIG. When a specific crew member in the screen is selected and this button 55 is pressed, an “evaluation screen by crew item” shown in FIG. 10 described later is displayed.

  Further, a vehicle allocation request screen button 56 for calling a “vehicle allocation request screen” (see FIG. 13), which will be described later, is provided at the bottom of the screen of FIG. When a favorite crew member is selected from among the crew member names displayed on the screen and this button 52 is pressed, the state shifts to the “allocation request screen” (FIG. 13) with the selected crew member name.

  Step S10 in FIG. 3 is processing related to requesting evaluation for each evaluation item for the crew member desired by the user and receiving presentation. The user inputs his / her name or registered name code on the “Crew member itemized evaluation presentation request screen” as illustrated in FIG. 9, and further inputs the name of the crew member who wants to know the evaluation, and the evaluation request button below. Press 60. The server 3 extracts the evaluation for each evaluation item for the specified crew member from the crew member evaluation database and returns it to the portable terminal 2 (processing in step S11). The evaluation returned here is an average value of evaluations made by many users. The portable terminal 2 receives the transmitted data and presents it to the user as an “evaluation screen for each crew member” as illustrated in FIG. Thereby, the user can know the evaluation according to the evaluation item about the designated crew member.

  The front screen button 62 at the bottom of FIG. 10 is a button for returning to the screen of FIG. The profile request button 63 is a button for displaying the “crew member profile screen” of FIG. 8 described above for the displayed crew member. The vehicle allocation request screen 64 is a button for shifting to a “vehicle allocation request screen” (FIG. 13) described later while holding the name of the displayed crew member. The screen shown in FIG. 10 can also be displayed by selecting a crew member and pressing the item-specific evaluation request button 55 on the screen shown in FIG. 7 as described above.

  Steps S14a and S14b in FIG. 3 are processes for reading and displaying the list of the user's “favorite crew” stored in steps S7a and S7b described above. The user inputs his / her name or registered name code in a “favorite crew list presentation request screen” as illustrated in FIG. 11 and presses a transmission request button 66 at the bottom of the screen. When the name of “favorite crew member” is stored in the portable terminal 2 in step 7b, the list in the portable terminal 2 is read out and displayed on the portable terminal 2 by the process in step S14b (process in step S15b). When the name of the “favorite crew member” is stored in the crew member evaluation database in the server 3 by the process of step S14a, the list corresponding to the customer name requested from the crew member evaluation database is read by the process of step S14a and carried. Display on the terminal 2 (step S15a).

  The read list of “favorite crew members” is presented to the user in a “favorite crew list screen” as exemplified in FIG. 12, for example. The profile request button 68 at the bottom of the screen is a button for selecting a specific crew member on the screen and displaying the “crew crew profile screen” of FIG. 8 described above for the crew member. The vehicle allocation request screen button 69 is a button for shifting to a “vehicle allocation request screen” (FIG. 13) described later while retaining the name of the selected crew member.

  Next, step S16 in FIG. 4 is processing relating to a user making a vehicle allocation request to the server 3 managed by the taxi operator. The user calls the “Vehicle allocation request screen” in FIG. 13 from a menu screen (not shown). As described above, the vehicle allocation request buttons 56, 64, and 69 provided at the bottom of the screens of FIGS. 7, 10, and 12 can be displayed by pressing. When displayed with these buttons, the name of the crew member designated on those screens is automatically displayed in the input field of the designated crew member in the “Vehicle allocation request screen” of FIG. When displayed from the menu screen, the user inputs the name of the crew member designated by the user in the entry field of the designated crew member.

  The user also inputs his / her name, customer code, dispatch date / time, dispatch location, vehicle type, and his / her contact telephone number and presses the send button 71. Thereby, the input information is transmitted to the server 3. The dispatch location can be designated by an address, a facility name, an area code, or the like, or can be designated on a map displayed on the display device 25 of the mobile terminal 2. In addition, it is possible to specify the current position of the mobile terminal 2 detected by the GPS receiver 23 of the mobile terminal 2. In that case, the current position of the mobile terminal 2 is transmitted to the server 3 (processing in step S18).

  On the server 3 side, it is examined whether or not the vehicle allocation request can be met based on the received information. In this case, the information registered in the vehicle allocation management database in steps S1, S2, S3, and S4 described above is referred to. When it is impossible to respond to the dispatch request due to the fact that the designated crew member has an advance contract or the like, the fact that it cannot be responded is transmitted to the portable terminal 2. The returned information is presented to the user on the “allocation request non-consent screen” as illustrated in FIG. 14 (step S19).

  In that case, the user can press the dispatch request button 72 at the bottom of the “allocation request non-approval screen” to re-display the “allocation request screen” in FIG. 13 and change the conditions to make another allocation request. Further, if the evaluation presentation request screen button 73 at the bottom of the screen is pressed, it is possible to return to the “evaluated crew list request screen for each evaluation item” of FIG. Further, by pressing the preference list request button 74 at the bottom of the screen, it is possible to return to the “favorite crew member list display screen” of FIG.

  If it is possible to respond to the request for dispatch, the server 3 sends a message to that effect to the portable terminal 2 along with the crew name. The portable terminal 2 displays a “car assignment request acceptance reply screen” as illustrated in FIG. 15 to notify the user (processing in step S22). The user acknowledges the notification and presses an acknowledge button 76.

  When responding to a vehicle allocation request, the server 3 also transmits a request message for requesting the crew member's evaluation to the user and its evaluation item to the portable terminal 2 for presentation. The request text and the evaluation items are presented to the user on the “customer questionnaire request / input screen” of FIG. 5 described above. As described above, the user fills in the evaluation on this “customer questionnaire request / input screen” and transmits it after using the taxi that has been dispatched (processing in step S6).

  When it is determined to respond to the request for dispatch, the server 3 informs the designated crew member of this by using a “distribution instruction screen” as illustrated in FIG. 16 (processing in step S23). This “allocation instruction screen” may be transmitted to the taxi vehicle-mounted device 4 or may be transmitted to a portable terminal of a crew member (not shown). The crew member returns an acknowledgment by pressing the OK button 78 at the bottom of the screen. In this way, the process for the vehicle dispatch request from the user is completed.

  The next steps S24 and S25 are processes related to knowing the user's evaluation made by the crew member. The crew member inputs his / her name and name code on an “evaluation presentation request screen by the crew member” as illustrated in FIG. 17 and presses an evaluation transmission request button 79. This request may be made from the portable terminal of the crew member.

  Upon receiving the transmission request, the server 3 extracts the evaluation of the requested crew by the user from the crew evaluation database, and notifies the crew through the “evaluation presentation screen for crew” illustrated in FIG. You may display this screen on a crew member's portable terminal. The screen includes the average evaluation score for each evaluation item, changes in the internal ranking of the overall evaluation, comments from users, and the like. By such processing, the crew can know the evaluation of the self, and the evaluation can be used for self-study and improvement of own skill. As a taxi operator, it is possible to improve the user's evaluation by having the crew members improve their skills and improve their skills in this way, and as a result, they can obtain the benefits of improving sales results.

  As described above, in the taxi dispatch system 1 according to the present embodiment, the crew member evaluation performed by the user is effectively used in various situations. Since the user can know the evaluation of the crew members made by a large number of users, it is possible to enjoy the ride by nominating the crew member of their choice and requesting the dispatch. As a taxi operator, if the user likes the dispatch of a favorite crew member, the advantage of improving sales results can be obtained. In addition, the crew can use the evaluation made by the user for self-improvement and skill improvement.

It is a block diagram which shows the whole structure of the taxi dispatch arrangement system which concerns on this invention. It is a figure explaining the information processing between the portable terminal 2, the server 3, and the vehicle-mounted apparatus 4. FIG. It is a continuation part of FIG. It is a continuation part of FIG. It is a structural example of a customer questionnaire request / input screen. It is an example of composition of an excellent crew member lithos request screen according to an evaluation item. It is an example of composition of an excellent crew member list screen according to an evaluation item. It is an example of composition of a crew member profile screen. It is an example of composition of a crew member's item-by-item evaluation presentation request screen. It is a structural example of the evaluation screen classified by crew member. It is a structural example of a favorite crew member list request screen. It is a structural example of a favorite crew member list screen. It is a structural example of a dispatch request screen. It is a structural example of a dispatch request non-approval reply screen. It is a structural example of a dispatch request acceptance reply screen. It is a structural example of a dispatch instruction | indication screen. It is an example of the evaluation presentation request | requirement screen by a crew member. It is an example of the evaluation presentation screen with respect to a crew member.

Explanation of symbols

  In the drawings, 1 is a taxi dispatch system, 2 is a mobile terminal of a user, 3 is a server, 4 is a taxi-mounted device, and 5 is a communication network.

Claims (44)

A taxi dispatch reservation system comprising a taxi dispatch reservation server and a user portable terminal communicably connected to the taxi dispatch reservation server, the portable terminal being an evaluation item for allowing a user to evaluate a taxi crew A crew member evaluation receiving means for receiving the evaluation and transmitting the received evaluation to the server, and being stored in a crew member evaluation database described later held by the server in response to a user instruction. And a crew member evaluation presentation means for requesting transmission of crew member evaluation summary data, receiving the crew member evaluation summary data transmitted in response to the request, and presenting it to the user,
The server receives the evaluation transmitted from the crew member evaluation acceptance unit, and stores the crew member evaluation tabulation data to be stored in the crew member evaluation database as crew member evaluation tabulation data, and the transmission request for the crew member evaluation tabulation data by the crew member evaluation presentation unit A taxi dispatch reservation system, comprising: a crew member evaluation total data return means for extracting the requested data from the crew member evaluation database and transmitting it to the requested portable terminal.   The taxi dispatch reservation system according to claim 1, wherein the crew member evaluation reception means receives a request to present a name of a highly evaluated crew member for an evaluation item designated by a user, and transmits the request to the server, In response to the request, the crew member evaluation summary data reply means extracts the names of the corresponding crew members from the crew member evaluation database and sends them to the portable terminal that requested the names, and the crew member evaluation presentation means receives the request. A taxi dispatch reservation system that receives the name of the crew member and presents it to the user.   2. The taxi dispatch reservation system according to claim 1, wherein the crew member evaluation reception unit receives a request for presenting an evaluation for each of the evaluation items for the crew member specified by a user, and transmits the request to the server. The evaluation summary data return means calculates an average evaluation for each evaluation item for the crew member designated in response to the request, transmits the average evaluation from the crew evaluation database to the requested portable terminal, and the crew member evaluation presentation means receives the request. A taxi dispatch system that receives an average evaluation for each evaluation item and presents it to the user.   4. The taxi dispatch reservation system according to claim 1, wherein the server further comprises profile receiving means for receiving a profile input for each crew member and storing it in the crew member evaluation database, wherein the crew member evaluation receiving means is used. The request is sent to the server in response to a request to present the profile for the crew specified by the crew, and the crew evaluation summary data return means receives the profile for the crew specified in response to the request. A taxi dispatch reservation system characterized in that the crew member evaluation presentation means receives the transmitted profile and presents it to the user, extracted from a database and transmitted to the requested portable terminal.   5. The taxi dispatch reservation system according to any one of claims 1 to 4, wherein the portable terminal stores the name of the user's favorite crew member entered by the user in the portable terminal of the user, and the user A taxi dispatch reservation system further comprising favorite crew member storage means for reading out the stored name and presenting it to the user in response to the instruction.   6. The taxi dispatch reservation system according to claim 5, wherein the favorite crew member storage means transmits the favorite crew member's name to the server together with the user's name instead of storing it in the user's portable terminal. When the user's request for presentation is received, the user's name is sent to the server to request transmission of the name of the stored favorite crew member about the user. A taxi dispatch reservation system characterized by presenting the name of the crew to the user.   7. The taxi dispatch reservation system according to claim 1, wherein the portable terminal further includes a dispatch request accepting unit that receives a taxi dispatch request specifying a crew member and transmits the request information to the server. Taxi dispatch reservation system characterized by   8. The taxi dispatch reservation system according to claim 7, wherein the designation of the crew member received by the dispatch request accepting means can be selected and designated from the crew member names presented by the crew member evaluation presentation means or the favorite crew member storage means. A taxi dispatch reservation system characterized by that.   The taxi dispatch reservation system according to claim 7, wherein the portable terminal further includes a portable terminal position detecting unit that detects its own position, and the dispatch request receiving unit transmits the dispatch request to the server. A taxi dispatch reservation system characterized in that it also simultaneously transmits the position information of the portable terminal detected by the portable terminal position detecting means. 10. The taxi dispatch reservation system according to any one of claims 7 to 9, wherein the server holds data relating to the work status of each crew member managed by the business operator, the vehicle dispatch status including the work schedule and the current position of the taxi, and the vehicle dispatch schedule. A vehicle allocation management database to be transmitted, and a vehicle allocation request which is transmitted to the mobile terminal which has requested the answer by referring to the vehicle allocation management database when receiving a vehicle allocation request transmitted from the vehicle allocation request receiving means. A request reply means,
The taxi dispatch reservation system, wherein the portable terminal further includes a dispatch request answer presenting means for receiving the transmitted reply and presenting it to a user.   11. The taxi dispatch reservation system according to claim 10, wherein the dispatch request reply means includes a taxi crew member name to be dispatched in the reply when replying to the dispatch request with a consent. The taxi dispatch reservation system, wherein the presenting means also presents the crew name to the user.   The taxi dispatch reservation system according to claim 10 or 11, wherein the dispatch request reply means transmits an evaluation of the crew after using the requested taxi when responding to the dispatch request with a consent. A taxi characterized in that a request sentence for requesting the vehicle and the evaluation item for the evaluation are further included in the reply, and the dispatch request reply presenting means also presents the request sentence and the evaluation item to the user. Vehicle allocation reservation system.   The taxi dispatch reservation system according to any one of claims 1 to 12, wherein the server has a crew member evaluation database stored in the crew member evaluation database when requested by a crew member through a taxi-mounted terminal, a portable terminal, or the like. From the aggregated data, to the terminal that has requested and created data useful for improving the crew's skills, such as the assessment of the crew, the transition of the assessment, relative assessment compared to other crew, comments sent from users, etc. A taxi dispatch reservation system further comprising an evaluation notifying means for crew members to answer. A taxi dispatch reservation method for making a taxi dispatch reservation by connecting a user's mobile terminal and a taxi dispatch reservation server in a communicable manner,
A first step of totaling user evaluations about crew members transmitted from the mobile terminal and storing them in a crew member evaluation database in the server as crew member evaluation summary data;
A second step in which the mobile terminal receives a request for presentation of the crew member evaluation summary data and transmits the request to a server;
A third step in which the server to which the request is transmitted extracts the requested data from the crew member evaluation database and transmits it to the requesting mobile terminal, and the mobile terminal presents the received data to the user; Taxi dispatch arrangement method characterized by having.   15. The taxi dispatch reservation method according to claim 14, wherein the request for presentation of the crew member evaluation summary data in the second step can be made by designating a specific evaluation item, and when the designation is made, The taxi dispatch reservation method characterized in that the transmission contents in the third step include the names of crew members who are highly evaluated for the designated evaluation item.   15. The taxi dispatch reservation method according to claim 14, wherein the request for presentation of the crew evaluation summary data in the second step can request an evaluation for each evaluation item for the designated crew, and when the request is made The transmission contents in the third step include an average evaluation for each evaluation item for the specified crew member, and a taxi dispatch reservation method,   17. The taxi dispatch reservation method according to claim 14, further comprising a fourth step in which the server receives an input of a profile for each crew member and stores the profile in the crew member evaluation database, and in the second step, Can specify the crew member instead of the crew evaluation summary data and request the presentation of the profile for the crew member. When the request is made, the crew member specified in the transmission contents in the third step A taxi dispatch reservation method comprising: including a profile stored in said crew member evaluation database for   The taxi dispatch reservation method according to any one of claims 14 to 16, wherein an input of a name of a favorite crew member of the user is received from the portable terminal, stored in the portable terminal, and the user's instruction A taxi dispatch arrangement method, further comprising a fifth step of reading out the stored name and presenting it to the user.   The taxi dispatch reservation method according to claim 18, wherein instead of storing the name of the favorite crew member in the user's portable terminal, the name is associated with the name of the user and transmitted to the server for storage. A taxi dispatch reservation method characterized by reading out the name of the favorite crew member stored in association with the name of the user and presenting it to the user when instructed by the user.   The taxi dispatch reservation method according to any one of claims 14 to 19, further comprising a seventh step of receiving a taxi dispatch request specifying a crew member from the portable terminal and transmitting the request information to the server. Taxi dispatch method that features   The taxi dispatch reservation method according to claim 20, wherein the designation of the crew member when receiving a dispatch request from the mobile terminal is included in the information presented to the mobile terminal of the user in the third or fifth step. A taxi dispatch reservation method characterized in that it can be selected from among the names of crew members included.   The taxi dispatch reservation method according to claim 21, wherein the dispatch request information in the seventh step includes current position information of the mobile terminal detected by the user's mobile terminal. Method.   23. The taxi dispatch reservation method according to any one of claims 20 to 22, wherein the server receives in the dispatch management database an input of a work situation of each crew member, a dispatch situation including a work schedule and a current position of the taxi, and a dispatch schedule. In the eighth step, when the vehicle allocation request is transmitted in the seventh step, it is determined whether or not the request is accepted by referring to the vehicle allocation management database, and the response is transmitted to the portable terminal that requested the response. The taxi dispatch reservation method, further comprising: a step and a ninth step in which the mobile terminal that has received the answer presents the answer to the user.   24. The taxi dispatch reservation method according to claim 23, wherein when the server makes a reply of consent in the eighth step, the name of the taxi crew member to be dispatched is included in the reply, and in the ninth step, A taxi dispatch reservation method, wherein the portable terminal presents the crew name to the user.   25. The taxi dispatch reservation method according to claim 23 or 24, wherein in the eighth step, when the server makes a reply of consent, an evaluation of the crew is transmitted after using the taxi requested to dispatch during the reply. The taxi dispatch reservation method characterized in that the dispatch request reply presenting means also presents the request text and the evaluation item to the user, including a request sentence to be requested to the user and an evaluation item for the evaluation.   The taxi dispatch reservation method according to any one of claims 14 to 25, wherein the server is configured to compare the evaluation of the crew, the transition of the evaluation, and other crews from the crew evaluation summary data stored in the crew evaluation database. The 9th step of creating data useful for improving the skills of each crew member, such as relative evaluations and comments sent from users, and the crew members who have received requests from crew members via taxi-mounted terminals, mobile terminals, etc. A taxi dispatch reservation method, further comprising a tenth step of replying to a terminal that has requested data useful for improving the skill.   A server in a taxi dispatch reservation system comprising a taxi dispatch reservation server and a user's mobile terminal communicatively connected to the taxi dispatch reservation server, the evaluation of the taxi crew used by the user from the mobile terminal Upon receipt of the transmission, the evaluation is totaled, and crew evaluation summary means for storing the evaluation in the crew evaluation database as crew evaluation summary data, and the crew evaluation summary data requested from the crew evaluation database in response to a request from the portable terminal are extracted. And a crew member evaluation summary data return means for transmitting to the requesting portable terminal.   28. The server according to claim 27, wherein the crew member evaluation total data reply means counts from the crew member evaluation database a name of a crew member who has a high evaluation of an evaluation item designated by the portable terminal in response to a request from the portable terminal. A server characterized by extracting a name and sending it to a requested mobile terminal.   28. The server according to claim 27, wherein the crew member evaluation summary data reply means extracts, from the crew member evaluation database, an evaluation for each evaluation item for the crew member designated by the portable terminal in response to a request from the portable terminal. A server characterized by transmitting to a requesting mobile terminal.   30. The server according to claim 27, wherein a crew member storage unit that receives an input of a profile for each crew member and stores it in the crew member evaluation database and a portable terminal specified by a request from the portable terminal A server, further comprising: a crew member profile reply unit that extracts the profile of the crew member who has been sent from the crew member evaluation database and transmits the extracted profile to the requested mobile terminal.   30. The server according to any one of claims 27 to 29, wherein a name of a user and a name of a favorite crew member of the user are transmitted from the portable terminal, and the name of the favorite crew member is used as the name of the user. The favorite crew member storage means to be stored in association with the crew evaluation database, and the request from the portable terminal, the name of the favorite crew member for the user specified by the portable terminal is extracted from the crew evaluation database A server characterized by further comprising a favorite crew member reply means for transmitting to the requested portable terminal.   32. A server according to any one of claims 27 to 31, wherein a duty management database that holds data relating to a work situation of each crew member managed by a business operator, a vehicle assignment situation including a work schedule and a current position of a taxi, and a vehicle assignment schedule; A vehicle dispatcher that receives a taxi dispatch request designating a crew member from the mobile terminal, determines whether or not to accept the vehicle dispatch request with reference to data held in the vehicle dispatch management database, and transmits the response to the mobile terminal that requested the response A server, further comprising request reply means.   33. The server according to claim 32, wherein said dispatch request answering means includes a name of a crew member of a taxi dispatched in the reply when replying with consent to said dispatch request. .   34. The server according to claim 32 or 33, wherein the vehicle dispatch request answering means, when making a reply of consent to the vehicle dispatch request, evaluates the crew after using the taxi requested to dispatch the vehicle together with the reply. A server characterized by transmitting a request sentence for requesting transmission to a user and an evaluation item for the evaluation.   35. The server according to any one of claims 27 to 34, wherein when there is a request from a crew member via a taxi-mounted terminal, a portable terminal, or the like, from the crew evaluation summary data stored in the crew evaluation database. Crew who responds to the requesting terminal by creating data useful for improving the skills of the crew, such as the evaluation of the crew, transition of the assessment, relative assessment compared to other crews, comments sent from users, etc. A server characterized by further comprising a direction evaluation notification means.   It is a portable terminal in a taxi dispatch reservation system that comprises a taxi dispatch reservation server and a user's mobile terminal that is communicatively connected to the server, and presents evaluation items for the user to evaluate taxi crew And a crew member evaluation receiving means for receiving the input of the evaluation and transmitting the received evaluation to the server, and transmission of crew member evaluation summary data made by the user held by the server to the server in response to a user instruction. And a crew member evaluation presenting means for receiving the crew member evaluation summary data transmitted in response to the request and presenting it to the user.   37. The portable terminal according to claim 36, wherein the crew member evaluation reception means receives a request to present a name of a highly evaluated crew member for an evaluation item designated by a user, and transmits the request to the server. The said crew member evaluation presentation means receives the crew member name transmitted from the server in response to this request | requirement, The portable terminal characterized by the above-mentioned.   37. The portable terminal according to claim 36, wherein the crew member evaluation reception means receives a request to present an evaluation for each of the evaluation items for a crew member specified by a user, and transmits the request to the server, The portable terminal evaluation presenting means receives the evaluation for each evaluation item for the designated crew member transmitted from the server in response to the request and presents it to the user.   39. The portable terminal according to claim 36, wherein the crew member evaluation reception means receives a request for presenting a profile held by the server for a crew member specified by a user and sends the request to the server. And the crew member evaluation presentation means receives the profile of the designated crew member transmitted from the server in response to the request and presents it to the user.   40. The portable terminal according to any one of claims 36 to 39, wherein the name of the user's favorite crew member input by the user is stored in the portable terminal, and the stored name is specified by a user instruction. A portable terminal further comprising favorite crew member storage means for reading and presenting to a user.   41. The portable terminal according to claim 40, wherein the favorite crew member storage means associates the name of the favorite crew member with the name of the user instead of storing it in the portable terminal of the user, and transmits the same to the server. If there is an instruction from the user, the user's name is transmitted to the server, and the request of the name of the favorite crew member stored in association with the user is requested. A portable terminal that receives a name of a favorite crew member in response to a request and presents it to a user.   42. The mobile terminal according to any one of claims 36 to 41, further comprising a vehicle allocation request receiving means for receiving a taxi allocation request for a crew member designated by a user and transmitting the request information to the server. Mobile terminal.   43. The portable terminal according to claim 42, wherein the designation of the crew member by a user can be selected and designated from among the names of crew members displayed on the portable terminal. 43. The portable terminal according to claim 42, further comprising portable terminal position detecting means for detecting its own position, wherein the dispatch request receiving means transmits the dispatch request to the server when the dispatch request is transmitted to the server. A portable terminal characterized in that the position information of the portable terminal detected by the detecting means is also transmitted simultaneously.

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