JP2006215855A - Communication instruction system and communication instruction program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a communication instruction system allowing giving priority to arrival of organized members at a site even in a case of only a low-priority vehicle. <P>SOLUTION: This communication instruction system comprises: an emergency instruction facility receiving a notification, designating the vehicle and the members going into action according to disaster contents thereof, and issuing a dispatch instruction to a corresponding station or the vehicle; a database server registered with information wherein a post, qualification, and a minimum occupant number or the like essential for each disaster content are decided, information related to attendance situations, posts, qualification, preference tasks, and present positions or the like of all the members, and information wherein a present position of the vehicle and priority order or the like of each task are decided; and a plurality of terminals provided in all the stations and the vehicles. In the emergency instruction facility, the vehicle or the station closet to the disaster site, wherein the members corresponding to an essential personnel condition according to the disaster contents are present is designated to organize the members, thereafter the high-priority vehicle is selected from the vehicles allowing dispatch to organize the vehicle, by use of the information registered in the database server, and the dispatch instruction is issued to the station or the vehicle. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a communication command system that is installed and operated in a fire department or the police, and in particular, in preparation for emergencies when a disaster occurs or there is a risk of occurrence, and is based on member information such as attendance information and qualifications of members. The present invention relates to a communication command system and a communication command program that efficiently allocate members and dispatched vehicles.

  Conventionally, there has been a communication command system for instructing dispatch of an emergency vehicle based on an emergency fire, disaster notification or emergency request. For example, when an emergency call is made via a public communication line, the operator obtains information from the whistleblower such as the name of the whistleblower, the contents of the disaster, the location of the disaster, the target in the vicinity of the point of occurrence, and the contact information. The location, disaster details, dispatch level, etc. are set, and according to the conditions specified by these settings information, the vehicle of the dispatch team and the station that owns the vehicle are set. The dispatch command data and dispatch command are sent to the place.

  In the past, it was possible to automatically set the dispatch vehicle when organizing the dispatch team, but there was no problem if the staff could be assigned in the office where the order was received, but if there is a shortage of staff, it would be different. It was necessary to issue a dispatch order to the station. In order to solve this problem, it is possible to keep track of the operating status of vehicles and personnel between the headquarters and related stations, and in the event of an emergency, the setting of the dispatching station and the dispatching vehicle, and the assignment of appropriate personnel respectively. There has been a demand for the emergence of a communication command system that can be executed quickly, and that can efficiently organize a dispatch team including the appropriate arrangement of personnel with special skills and experience and emergency convocation.

Therefore, the present applicant has already proposed the communication command system described in Patent Document 1. The communication command system described in Patent Document 1 makes it possible to always grasp the operation status of vehicles and personnel between the headquarters and related stations, and in the event of an emergency, setting the dispatch station and the dispatched vehicle, and appropriate personnel respectively. Can be executed quickly, and in particular, it is possible to efficiently organize the dispatch team, including appropriate assignment of personnel with special skills and experience, and emergency convocation.
JP 2003-30770 A

  In Patent Document 1, a dispatch level is set according to the disaster type and the scale of the disaster, and based on the dispatch level, a dispatch station near the dispatch location is selected to determine a dispatchable vehicle. ing. Therefore, even if there are members who have the necessary qualifications at the nearest station, when there is no vehicle designated at the dispatch level, this station is not selected, and the next nearest station is selected. Will be. However, depending on the scale of the disaster, for example, if a paramedic is needed as soon as possible, even if the vehicle is only different from the dispatch level, the paramedic is at the nearest station However, in the communication command system of Patent Document 1, such dispatch is not instructed.

  In addition, the attendance management in the attendance registration apparatus of Patent Document 1 is capable of registering the attendance, departure, absence, etc. of a member, but it is not always possible to grasp the current position and the contents of work, for example, When changing to another vehicle at the destination, and dispatching to the next disaster site, it was not possible to manage the decrease or increase in the number of vehicles. In addition, even if the vehicle on the way home after completion of work at the destination is closest to the next site, there is a problem that the dispatching command cannot be issued to the vehicle because the state of each vehicle cannot be grasped.

  The present invention has been made in view of the above problems, and always keeps track of the status of priority operations, positions, qualifications, availability, current position, etc. of all members. Provided a communication command system and a communication command program capable of organizing required members with reference to the status of the members and giving priority to arriving the formed members at the scene even when there are only low priority vehicles It is intended to do.

  Claim 1 of the present invention is an emergency command facility that accepts an emergency call, designates a member and a vehicle to be dispatched according to the contents of the disaster, organizes the organization, and issues a dispatch instruction to the corresponding station and / or vehicle, A database server for managing information relating to personnel configuration required for each preset report content corresponding to a plurality of report content patterns, personal information of the members, and information on the vehicle, and the emergency command facility And a terminal that is connectable to the database server via a communication line and is provided at each of the station and the vehicle, and is managed by the database server at the emergency command facility based on the received report. Cars that organize information according to the contents of the report using information on personnel composition and personal information of the personnel, and are then managed by the database server The most suitable vehicle is selected from among the vehicles that can be dispatched using the information on the vehicle, and the formed member and the selected vehicle are combined to form a formation, and the station and / or the terminal of the vehicle corresponding to this formation The communication command system is characterized in that a dispatch instruction is issued to the terminal.

  Claim 2 of the present invention, in addition to claim 1, in the database server, information on the activity content required according to the content of the report, as information on the personnel configuration required for each report content set in advance Personnel formation information management section that manages the information on the number of personnel required for each activity content and information for organizing the members who have acquired the necessary qualifications for each activity content In the emergency command facility, the activity content corresponding to the content of the report is determined with reference to the member organization information management unit, and then the member suitable for this activity content is determined by the member passenger number information management unit. It is a communication command system characterized by determining with reference.

  Claim 3 of the present invention, in addition to claim 1 or 2, manages information on availability of each member based on the attendance status and operation state of each member as personal information of the member in the database server. A member state information management unit, a member information management unit for managing information on the position and qualification of each member, and a member operation management unit for managing priority operations for each member, and in the emergency command facility, the member state Refer to the Information Management Department to extract available members, further refer to the Member Operations Management Section to extract members whose priority work matches the content of the report, and further refer to the Member Information Management Section The communication command system is characterized in that the members are organized by extracting the members having the job titles and qualifications.

According to a fourth aspect of the present invention, in addition to the first to third aspects, the database server includes a vehicle information management unit that manages information relating to a vehicle type for each vehicle as information relating to the vehicle, and whether or not the vehicle can be organized. A vehicle management information management unit for managing information related to the vehicle, and in the emergency command facility, extract a vehicle that is preferentially driven by an engineer selected in the formation of personnel with reference to the vehicle information management unit. The communication command system is characterized in that the vehicle is organized by determining whether or not the vehicle has been dispatched by referring to the vehicle management information management unit.

  Claim 5 of the present invention provides information on the personnel configuration managed by the database server and personal information of the members on the computer in the emergency command facility that accepts the emergency call based on the information of the disaster content obtained by receiving the emergency call. A member organization procedure for organizing members according to the contents of the report, and a vehicle organization procedure for selecting the most suitable vehicle from among the vehicles that can be dispatched by referring to the information on the vehicle managed by the database server, A communication instruction program for executing a formation instruction by issuing a formation instruction to a terminal provided at a corresponding station and / or vehicle by forming a formation by combining the formed members and the selected vehicle. It is.

  According to the first aspect of the present invention, since the necessary members are first formed and then the vehicle is selected, this makes it possible to arrange the necessary members, which is a conventional problem. Since there are no vehicles, there is no choice but to organize dispatching from a distant station. become able to.

  According to the invention described in claim 2, the activity content corresponding to the content of the report is determined with reference to the member organization information management unit, and then the member suitable for the activity content is referred to the member number information management unit. Therefore, it is possible to automatically extract conditions such as work required according to disaster contents, essential job titles, qualifications and minimum number of passengers.

  According to the invention of claim 3, a member who can be dispatched is extracted with reference to the member status information management unit, and a member whose priority job matches the content of the report with reference to the member task management unit is extracted. In addition, by referring to the member information management department and extracting the members who have the required job title and qualification, the members were organized, so the members meeting the conditions were automatically extracted and organized. Can be done.

  According to the fourth aspect of the present invention, the vehicle that is preferentially driven by the engineer selected in the formation of members is extracted with reference to the vehicle information management unit, and whether the extracted vehicle is dispatched or not is determined in the vehicle management information. Since the organization of the vehicle is done by referring to the management section, even if the vehicle that the engineer is driving with the highest priority is unable to dispatch, the next highest priority vehicle is selected. For example, in the case of a life-saving emergency operation that requires a first aid to arrive at the scene as soon as possible and take emergency treatment as soon as possible, an organization that can be dispatched to the scene with a pump car It is also possible to do this. As a result, the arrival time can be shortened, and as a result, the lifesaving rate can be improved.

  According to the fifth aspect of the invention, in the computer of the emergency command facility, a program for selecting a vehicle is executed after first organizing necessary members, and this is a conventional problem. Even if the necessary members are available, there was no vehicle, so there was no choice but to organize a dispatch from a distant station. Even so, it is possible to perform the organization for issuing dispatch instructions.

  The communication command system according to the present invention includes an emergency command facility that receives an emergency call and designates a member and a vehicle to be dispatched according to the contents of the disaster to form a corps and issue a dispatch instruction to the corresponding station and / or vehicle, A database server for managing information relating to personnel configuration required for each preset report content corresponding to a plurality of report content patterns, personal information of the members, and information on the vehicle, and the emergency command facility And a terminal that is connectable to the database server via a communication line and is provided at each of the station and the vehicle, and is managed by the database server at the emergency command facility based on the received report. Organize members according to the contents of the report using information on personnel composition and personal information of the personnel, and then manage with the database server The most suitable vehicle is selected from among the vehicles that can be dispatched using the information on the vehicles that have been dispatched, and the formation members and the selected vehicles are combined to form a formation. Alternatively, a dispatch instruction is issued to the terminal of the vehicle. Hereinafter, a detailed description will be given with reference to the drawings.

  The overall configuration of the communication command system according to the present invention will be described with reference to FIG. As shown in FIG. 2, the communication command system according to the present invention includes an emergency command facility 11 for organizing necessary members and vehicles from a station or vehicle near the disaster location and issuing a dispatch command by a report from the reporter, A database server 12 that stores information on each station used for organization in the emergency command facility 11 and information on the members of the vehicle, and a station 13a that dispatches the vehicle to the disaster location based on the dispatch command from the emergency command facility 11; 13b, a wireless transmission / reception terminal 14 for communicating wirelessly with a moving vehicle, a current state of a member loaded on each moving vehicle and a current position of the vehicle, and a command from the emergency command facility 11 And the report source terminal 16 used by the reporter, which are connected by a public communication line N. In FIG. 2, the emergency command facility 11, the database server 12, and the in-vehicle terminals 15a and 15b are configured to be connected by a public communication line N, but these are connected by a dedicated line. Needless to say, the present invention can be configured.

  The database server 12 stores information on crew members at each station or dispatched vehicle used for organization in the emergency command facility 11, and information on the vehicle. It is updated through the communication line N and is always managed as the latest information. Specifically, information is managed using the following masters and tables (a) to (i). In this embodiment, information that changes from moment to moment according to the situation is managed by a table, and information that is relatively less frequently updated is managed by a master. It is not limited to which one is managed, but is described as an example of a classification method for managing information. Each master and table is described as a table-type database structure in which items corresponding to vertical columns are fields, and items in a horizontal row formed by collecting a plurality of field items are records. The structures of these fields and records are merely examples, and are not limited to the present embodiment.

(A) Member Master FIG. 3 shows a member master, a member code (hereinafter referred to as a CD) which is a number determined for each member, and a station CD representing the location of the station to which the member belongs. , Member name, enrollment date, title CD1 representing the title held by the crew, and information on all crew members regarding the title CD2 representing the next position when there are multiple positions, etc. is doing. For example, when the nearest station is found from the disaster location, the member information belonging to the relevant station can be extracted by using this station CD. In addition, when experience is judged as a formation condition, the enrollment date is used for judgment.

(B) Member Work Management Master FIG. 4 shows a member work management master, which shows priority work CD1, priority work CD2,... This member work management master manages information such as priority work CD selection order 1, priority work CD selection order 2,..., Which represents the order of selection when conditions such as title and qualification are the same. .

(C) Member Acquisition Qualification Master FIG. 5 shows a member acquisition qualification master, which manages the qualifications acquired by each member in the manner of acquisition qualification CD1, acquisition qualification CD2,. The qualification of the organization condition is judged using the acquisition qualification CD of this member acquisition qualification master.

(D) Member State Management Table FIG. 6 shows a member state management table, which is an operation state CD indicating the attendance status and the operation state, a dispatching possibility CD indicating whether or not dispatch is possible, an input date and time, and a current dispatching state. When the vehicle is in the vehicle, information such as the boarding vehicle CD and the latitude / longitude indicating the current position is managed in the member state management table. Here, the input date / time is the date / time when the operation state CD or the dispatching possibility CD is input. For example, when a certain time has not passed since returning to the station, it is determined that the member is not selected. Is used for this input date and time.

(E) Member Crew Number Master FIG. 7 shows a member crew member master, which is a master for managing the minimum number of crew members and essential qualifications required for each disaster activity. The member selection CD for setting the member selection pattern for each disaster, the disaster scale CD that represents the disaster scale, the business CD that represents the work content necessary to respond to the disaster, and the number of members that are required to perform the corresponding activities Required qualification CD1, required qualification CD1, which represents the qualifications required to organize a vehicle within the minimum occupant number, required qualification CD2, ... The required qualification CD number 2..., Information such as a unit chief selection CD representing the unit chief's title necessary for organizing the vehicle within the minimum number of crew members is managed by this member crew number master. As the member selection CD, for example, there are standard emergency activities, lifesaving emergency activities, fire fighting activities, advance emergency activities, rescue activities, and the like, and different numbers of persons and different essential qualifications are set for each activity.

(F) Vehicle Master FIG. 8 shows a vehicle master, which is a vehicle CD that is a number determined for each vehicle, a station CD that represents the location of the station to which it belongs, and a name for each vehicle. Information on all vehicles related to the vehicle name, vehicle type CD representing the vehicle type, engineer priority CD1, engineer priority CD2,...

(G) Vehicle Management Table FIG. 9 shows a vehicle management table, which is a dynamic recording date and time representing the date and time when the vehicle dynamics were input, a vehicle dynamics CD representing the current state of the vehicle, and vehicles can be organized. The vehicle management table manages information such as whether or not the vehicle can be dispatched or not, the latitude / longitude representing the current position of the vehicle, and the like. Here, the vehicle dynamics CD in the case of an ambulance includes standby, dispatch, arrival, transfer start, transfer completion, lift, return, etc. In addition, in the case of a pump car, fire extinguishing start, fire extinguishing completion, etc. There is. When these vehicle dynamics CDs are input from the in-vehicle terminals 15a and 15b loaded on each vehicle, they are immediately reflected in the database server 12 via the wireless transmission / reception terminal 14 and the public communication line N.

(H) Member formation master FIG. 10 shows a member formation master, which is a district CD that indicates a disaster area, a disaster type CD that indicates the type of disaster that has occurred, and a disaster classification CD that indicates the classification of a disaster that has occurred. Information such as member selection CD1, member selection CD2,..., In which member selection CDs are registered in order of priority for each disaster content is managed by this member organization master. When a report is made, information on the disaster area, disaster type, disaster classification, disaster scale, etc. is obtained from the whistleblower. Of these, the district CD is set from the disaster occurrence area, and the information on the disaster type and disaster classification is used. The disaster type CD and the disaster classification CD are set, whereby the nearest station or vehicle is determined, and the member selection CD to be prioritized is determined.

(I) Member State History Table FIG. 11 is a member state history table. In order to manage the date and time of dispatch and the number of dispatches for each member, the numbers set for each disaster that occurred are shown. Information such as a reception number, a member CD, an operation state CD, an input date / time, a disaster scale CD, a boarding vehicle CD, and a longitude / latitude are managed in this member state history table. By inputting the vehicle dynamics CD in the dispatched vehicle, the information in the member status history table of each member is also updated, so that it is not necessary to report the work status individually.

  Based on the configuration as described above, the flow when there is an actual report will be described using the flowchart of FIG. First, a report from a reporter is connected to the emergency command facility 11 through the public communication line N from the report source telephone 16 and accepted. Here, information on disasters such as disaster type, disaster classification, disaster scale, disaster area, etc. is obtained from the whistleblower, and in (S101) of FIG. 1, the information is used to refer to the member organization master shown in FIG. Extract records corresponding to the content. For example, when the disaster type is emergency and the disaster classification is sudden illness, the standard emergency action is selected as the member selection CD 1 that is selected with the highest priority. Also, at this stage (S101), the stations and vehicles are extracted in the order from the place where the disaster occurred, and in the subsequent steps, the organization is first tried for the nearest station or vehicle.

  Next, in (S102), a record corresponding to the member selection CD selected in (S101) is extracted with reference to the crew member master shown in FIG. Specifically, the minimum number of crew members, the required qualification CD, the required qualification number, and the unit leader selection CD corresponding to the selected member selection CD are extracted. For example, it can be seen that the minimum number of crew members corresponding to the standard emergency action member selection CD1 is three, the required essential qualification is one engineer, and it is necessary to organize the team including the emergency commander or deputy captain.

  In (S103), with reference to the member status management table shown in FIG. 6, the dispatchable members in the relevant station or vehicle that are currently trying to form are extracted, and the extracted members are further (S102). ) Select the dispatch member using the minimum number of crew, the required qualification CD, the required qualification number, and the unit leader selection CD extracted in step (1). Specifically, it determines the member who holds the necessary position using the unit leader selection CD from the member master's position CD shown in FIG. 3, and selects the priority operation CD and priority operation CD of the member operation management master shown in FIG. The priority order of the members to be selected in order is determined, the members having the necessary qualifications are determined from the acquisition qualification CD of the member acquisition qualification master in FIG. 5, and the members corresponding to the minimum number of crew members satisfying these conditions are selected. .

  It is determined in (S104) whether or not necessary members have been formed as a result of the formation of members in (S103). If it cannot be organized here, the process proceeds to (S105) to change to the member selection CD2 having the second highest priority after the member selection CD1 used in the case of the first organization, and the above (S101) to (S103). ) The members are reorganized through the steps of). If you still cannot train, switch the target to the station or vehicle next to the disaster site next to the station or vehicle you are trying to organize, and perform the steps (S101) to (S103) above. Thereafter, this step is repeated until the formation of the members is completed.

  If it is determined in (S104) that the necessary formation of members has been completed, the process proceeds to the next (S106). In this (S106), with reference to the vehicle master shown in FIG. Select the vehicle that the engineer will drive with priority. Then, in the next (S107), with reference to the vehicle management table shown in FIG. 9, it is determined whether or not the vehicle selected in (S106) can be dispatched.

  As a result of determining whether or not the vehicle can be dispatched in (S107), it is determined in (S108) whether or not the vehicle has been organized. If the vehicle cannot be organized, the process proceeds to (S109). If it is determined in this (S109) that there is another vehicle that the engineer preferentially drives, ) To (S107), the vehicle is reorganized. Thereafter, this step is repeated until the vehicle formation is completed. However, if all the vehicles that the engineer preferentially drives cannot be dispatched, the current member formation cannot be used for vehicle formation. In this (S110), the target is switched to the station or vehicle closest to the disaster site next to the station or vehicle that is currently trying to form, and the formation is started again from the first (S101).

  If it is determined in (S108) that the organization of the vehicle has been completed, the process proceeds to the next (S111), the members and vehicles organized in (S111) are designated, and the station terminal 13 or the A dispatch instruction is given to the in-vehicle terminal 15 of the vehicle. Upon receiving the dispatch instruction, the relevant station or vehicle is dispatched to the disaster site based on the contents of the instruction.

  Thus, by organizing dispatch members and vehicles based on the flowchart of FIG. 1, it is possible to select a vehicle after first organizing necessary members. As a result, there was a problem that had to be organized from a distant station because there was no vehicle even though the necessary members had been prepared. As a result, even if the vehicle has a low priority, it is possible to perform the organization for issuing the dispatch instruction. Regarding the selection of this vehicle, it can be set as appropriate according to the type of disaster.For example, in the case of a lifesaving emergency operation in which a lifesaving first aid arrives at the scene as soon as possible, It is also possible to perform organization that is dispatched to the site with a pump car. As a result, the arrival time can be shortened, and as a result, the lifesaving rate can be improved.

  In addition, since the status of the dispatched vehicle can always be managed in the vehicle management table, if there is an urgent need, the work at the destination is completed and a dispatch instruction is also given to the returning vehicle. Therefore, it is possible to minimize the damage by shortening the arrival time at the disaster site.

  In the above-described embodiment, the description is given on the assumption that the formation of the formation is performed based on the flowchart of FIG. 1. However, the steps (S102) and (S103) in FIG. The knitting can be performed, and even if the order of steps (S106) and (S107) is changed, the same result can be knitted, and the flowchart in FIG. 1 is merely an example. Moreover, although the process based on each step of these flowcharts is executed in the emergency command facility 11, it goes without saying that it may be executed using a program in a computer in the emergency command facility 11.

  In the above embodiment, as described above, it is possible to always manage the situation of the members who have boarded the vehicle. However, when a member changes to another vehicle at the disaster site, In order to manage when a member comes in from a vehicle, or when a member other than the planned member gets on the vehicle, the situation is registered by the in-vehicle terminal 15 every time the member gets on the vehicle. There is a need. In order to simplify these management and make it more effective, for example, each member always has an ID card composed of a non-contact type card, and the in-vehicle terminal 15 is provided with a non-contact type card reader. It is also possible to perform registration when getting on and off the vehicle simply by reading the non-contact card and performing simple button operations. As a result, the registration work can be easily performed even under severe circumstances such as transfer at a disaster site, and effective management can be achieved.

  In the above embodiment, as described above, the member status history table shown in FIG. 11 is provided so that the date and time of dispatch and the number of dispatches are managed for each member. By using the state history table, it becomes possible to make paperwork of office work such as work application, which has conventionally been done by paper. In addition, it is possible to automatically calculate various allowances such as special work allowances and night work allowances using the history information for each member, and it is possible to reduce office work that occurred other than disaster activities It becomes.

It is a flowchart figure showing the flow of organization of the dispatch member and dispatch vehicle by the communication command system of this invention. It is the schematic diagram which showed the structure of the whole communication command system of this invention. It is the schematic diagram showing the member master stored in the database server 12 of FIG. FIG. 3 is a schematic diagram showing a member business management master stored in the database server 12 of FIG. 2. FIG. 3 is a schematic diagram showing a member acquisition qualification master stored in the database server 12 of FIG. 2. FIG. 3 is a schematic diagram showing a member state management table stored in the database server 12 of FIG. 2. FIG. 3 is a schematic diagram showing a crew member number master stored in the database server 12 of FIG. 2. It is the schematic diagram showing the vehicle master stored in the database server 12 of FIG. It is the schematic diagram showing the vehicle management table stored in the database server 12 of FIG. FIG. 3 is a schematic diagram showing a member organization master stored in the database server 12 of FIG. 2. FIG. 3 is a schematic diagram showing a member state history table stored in the database server 12 of FIG. 2.

Explanation of symbols

DESCRIPTION OF SYMBOLS 11 ... Emergency command facility, 12 ... Database server, 13a ... Station terminal, 13b ... Station terminal, 14 ... Wireless transmission / reception terminal, 15a ... In-vehicle terminal, 15b ... In-vehicle terminal, 16 ... Report origin phone, N ... Public communication line , (S101) to (S111)... In the flowchart of FIG.

Claims (5)

  Corresponding to the emergency command facility that accepts emergency calls and designates the members and vehicles to be dispatched according to the contents of the disaster and organizes them to issue dispatch instructions to the relevant stations and / or vehicles, and multiple notification content patterns A database server that manages information on personnel configuration required for each notification content set in advance, personal information of the crew members, and information on the vehicle, and the emergency command facility and the database server via a communication line The emergency command facility, based on the received notification, information on the personnel configuration managed by the database server and individual personnel Organize members according to the content of the report using information, and then use information about vehicles managed by the database server The most suitable vehicle is selected from among the vehicles that can be dispatched, and the organized members and the selected vehicle are combined to form a formation, and a dispatch instruction is issued to the station and / or vehicle terminal corresponding to the formation. A communication command system characterized by that.   The database server includes a member organization information management unit that manages information related to the activity content required according to the content of the report as information on the personnel configuration required for each report content set in advance, and for each activity content Established a crew member information management section that manages information for organizing including information on the necessary number of personnel and personnel who have obtained the necessary qualifications for each activity, and responds to the contents of reports at the emergency command facility 2. The activity content to be determined is determined with reference to the member organization information management unit, and then a member suitable for the activity content is determined with reference to the member occupant number information management unit. Communication command system.   In the database server, as member personal information, a member state information management unit for managing information on availability of each member based on the attendance status and operation state of each member, and information on the position and qualification of each member A member information management unit for managing and a member operation management unit for managing priority operations for each member, and in the emergency command facility, extract members that can be dispatched with reference to the member state information management unit, and Refer to the member operations management department to extract the members whose priority work matches the content of the report, and further refer to the member information management section to extract the necessary positions and qualified members. The communication command system according to claim 1 or 2, characterized in that:   The database server includes a vehicle information management unit that manages information about a vehicle type for each vehicle, and a vehicle management information management unit that manages information about whether the vehicle can be organized, as the information about the vehicle, and the emergency command In the facility, the vehicle that is preferentially driven by the engineer selected in the formation of members is extracted with reference to the vehicle information management unit, and the availability of the extracted vehicle is determined with reference to the vehicle management information management unit. 4. The communication command system according to claim 1, wherein the vehicle is knitted.   Based on the information on the contents of the disaster obtained by receiving the emergency call to the computer at the emergency command facility that accepts the emergency call, respond to the content of the call by referring to the personnel configuration information managed by the database server and the personal information of the members The member formation procedure for performing the formation of members, the vehicle formation procedure for selecting the most suitable vehicle from among the vehicles that can be dispatched with reference to the information on the vehicle managed by the database server, and the selected member A communication command program for organizing a vehicle together with a vehicle and executing a dispatch instruction procedure for issuing a dispatch instruction to a corresponding station and / or a terminal provided in the vehicle.

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