JP2006260326A - Accommodation reservation system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an accommodation reservation system capable of enhancing customer attracting force. <P>SOLUTION: When a subscriber makes an application for accommodation reservation using a user terminal, and the content of the accommodation reservation is consequently executed, a point is assigned to the subscriber who made the application even if its lodger is other than the person who made the application. Therefore, since it can be expected that the subscriber will select, at the time of making an application for accommodation reservation on behalf of others, not accommodations for which he/she can obtain a privilege only if he/she lodges but accommodations for which he/she can obtain the privilege only by making the application for accommodation reservation even if he/she does not lodge, the customer attracting force to accommodations adapting this accommodation reservation system can be enhanced. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an accommodation reservation system that connects a user terminal, an accommodation facility side terminal, and an accommodation reservation web server via a network such as the Internet, and accepts an accommodation reservation from the user terminal.

In this type of accommodation reservation system, a user who makes a reservation using the system is given points according to the actual number of stays, and the guest can receive various privileges according to the accumulated points, such as accommodation charges and food and drinks at the accommodation facility. You can get discounts on the fee and giveaways prepared by the system operator.
JP 2002-15191

Recently, since this type of accommodation reservation system has been adopted in many hotels, inns, etc., simply giving a privilege based on points to a user of the system cannot be a strong customer attraction.
By the way, to consider the users of the accommodation reservation system, for example, when making a hotel hotel reservation in advance for an employee who travels far away in a company, the staff in charge of general affairs, etc., not the employee who travels, In many cases, an application for accommodation reservation is made by operating a user terminal on behalf of the customer. In such a case, it is up to the staff in charge of general affairs who operates the user terminal, not the employee who actually stays, to select which of many hotels and inns. However, when an application for accommodation reservation is made by a representative such as a general affairs staff, points are given to the staff who stayed in the conventional accommodation reservation system, and no special benefits are given to the general affairs staff who is the agent .
This invention pays attention to this point, and it aims at providing the accommodation reservation system which can raise customer attraction.

In order to achieve the above object, the present invention provides an accommodation reservation system for connecting a user terminal, an accommodation facility side terminal, and an accommodation reservation web server via a network and receiving an application for an accommodation reservation, wherein the accommodation reservation web A member registration database for storing member registrant information necessary for member registration including at least an email address, name, gender, address, and password, transmitted from the user terminal to the server, and transmitted from the user terminal. At least the name of the person who wants to stay, the name of the desired accommodation facility, the accommodation reservation information necessary for the accommodation reservation including the number of staying days, and at least the number of vacant rooms, the accommodation fee, and the accommodation reservation transmitted from the accommodation facility terminal. Accommodation reservation database that stores information on the accommodation facility side, and data for points that stores the points of the member registrant. Based on the base, the member registration information in the member registration database, the accommodation reservation information and the accommodation facility information in the accommodation reservation database, a predetermined point is given to the member registrant who has applied for an accommodation reservation when the accommodation reservation is executed. Point management means for providing and storing in the point database.
Preferably, the point management means converts the accumulated points of the member registrant into electronic money that can be used in a product purchase system other than the accommodation reservation system, and distributes the electronic money to the member registrant by e-mail. Exchange means are provided.

  According to the present invention, when a member registrant applies for a room reservation using a user terminal and the contents of the room reservation are executed as a result, even if the guest is a person other than the person who applied for the room reservation. Points will be awarded to registered members who have applied for accommodation reservations. Therefore, when a member registrant applies for an accommodation reservation on behalf of another person, the benefit can be obtained by simply applying for an accommodation reservation without staying by himself / herself from an accommodation facility that cannot obtain the benefit unless he / she stays. Since it can be expected that an accommodation facility that can be obtained will be selected, it is possible to increase the attractiveness of customers to the accommodation facility that employs the accommodation reservation system.

  In addition, it is more attractive to member registrants by converting the accumulated points of member registrants into electronic money that can be used in product purchase systems other than the accommodation reservation system, and distributing the electronic money to member registrants by e-mail. Since a privilege can be provided, customer attraction can be further enhanced.

  It is an accommodation reservation system that accepts an application for an accommodation reservation by connecting a user terminal, an accommodation facility side terminal, and an accommodation reservation web server via a network, and is transmitted from the user terminal to the accommodation reservation web server. Member registration database that stores member registrant information required for membership registration such as e-mail address, name, gender, address, password, etc., and the name of the prospective person to stay, the name of the desired accommodation facility, and the number of days to be sent sent from the user terminal Accommodation reservation database for storing accommodation facility information such as accommodation reservation information necessary for accommodation reservation, etc., and the number of vacancies transmitted from the accommodation facility terminal, accommodation fee, and whether or not the accommodation reservation has been fulfilled And a point database storing member registrant's points, member registration information in the member registration database, and accommodation reservations in the accommodation reservation database Based on the broadcast and accommodation information, and a point management means to be stored in the database for points by applying a predetermined point in the member registration who apply for booking when the booking has been fulfilled. Further, the point management means includes a gift certificate exchanging means for converting the accumulated points of the member registrant into electronic money that can be used in a product purchase system other than the accommodation reservation system, and delivering the electronic money to the member registrant by e-mail. .

  An accommodation reservation system according to an embodiment of the present invention will be described below. FIG. 1 is a block diagram showing the configuration of the accommodation reservation system, FIG. 2 is an operation flow diagram of the system, and FIGS. 3 to 13 are screen flow diagrams of the system.

  The accommodation reservation system according to the present embodiment includes a user terminal, an accommodation facility side terminal, an existing product purchase system, and an accommodation reservation web server connected via the Internet.

  A personal computer and a mobile phone are used for the user terminal and the accommodation facility side terminal. As an existing product purchase system, so-called Internet shopping can be cited. In the Internet shopping, various product information is circulated on the Internet, and purchase applicants can browse the product information using both terminals and apply for purchase of various products through the Internet. Then, the purchase applicant can settle the purchase price with electronic money that can be used in this product purchase system.

  The accommodation reservation web server includes a member registration database, accommodation reservation database, point database, login system, reservation system, and point management system.

  The accommodation reservation system accepts not only member registrants but also non-member registrants, and when a member registrant applies for accommodation reservation and the accommodation reservation is executed, It is characterized in that it is designed to be given predetermined points. The member registration database stores member registrant information necessary for member registration such as an e-mail address, name, address, telephone number, postal code, gender, and password.

  The accommodation reservation database includes the email address of the applicant for accommodation reservation, the reservation number, the name of the prospective guest, the application date and time, the number of accommodation rooms, the name of the target hotel for which the accommodation reservation is desired, the number of staying days, the number of applicants, the presence of breakfast, etc. Accommodation reservation information required for accommodation reservations including accommodation plans, etc., accommodation facility information such as the number of vacancies and accommodation charges transmitted by the facility information registration system provided in the accommodation facility side terminal, and accommodation reservations are implemented Or accommodation facility side information such as the status of accommodation reservation such as whether there is cancellation or change. The point management database stores information necessary for point management, such as an email address, application date / time, processing category, person in charge of processing, privilege slip number, variable point, processing date / time, and remaining points.

  The login system is provided so that a member registrant can enter a specific step of the accommodation system by inputting a user ID and a password. In the accommodation reservation system, an email address is used as the user ID.

  The reservation system processes accommodation reservation application from a member registrant or non-member registrant based on the accommodation reservation information transmitted from the user terminal and the accommodation facility information transmitted from the accommodation facility side terminal, Inform the reservation applicant and the accommodation facility that the reservation has been accepted.

  Based on the member registration information in the member registration database, the accommodation reservation information and the accommodation facility information in the accommodation reservation database, the point management system provides a predetermined registration to the member registrant who applied for an accommodation reservation when the accommodation reservation was executed. Points are given and stored in the point database, and the accumulated points are transmitted to the member registrant. Furthermore, the accumulated points of the member registrant are converted to be used in the product purchase system in response to the request of the member registrant, and the electronic money is delivered to the member registrant by e-mail.

An operation example of the accommodation reservation system according to the present embodiment will be described based on the operation flow diagram of FIG. 2 and the screen flow diagrams of FIGS.
The accommodation facility transmits accommodation facility information such as the number of vacancies, the accommodation fee, and the smoking smoking room type from the accommodation facility side terminal to the web server, and the information is stored in the accommodation reservation database (arrow a in FIG. 1). ).
The reservation person accesses the homepage which the accommodation reservation system opens on the Internet using the user terminal such as a mobile phone or a personal computer (arrow b in FIG. 1).
FIG. 3 shows an example of a homepage screen. The reservation person enters the desired date and time, hotel name, number of nights, and number of rooms in the check-in date column, hotel column, number of nights column, and number of rooms column on the homepage, and clicks the “Availability” button.

  When the “Availability” button is clicked, the availability screen shown in FIG. 4 appears. On the availability screen, the stay date column, the hotel column, the night number column, and the room number column are displayed, and the data entered on the homepage is displayed in each column. At the same time, vacant room rates and non-smoking room types are displayed as the desired date and time and availability at the hotel. After confirming these, click the "Reservation Procedure" button to request a reservation. On the other hand, if the desired conditions are not satisfied, change the conditions such as selecting another hotel name in the hotel column and click the “Availability” button to check the availability of other hotels.

  When the “reservation procedure” button is clicked, a reservation screen 1 shown in FIG. 5 appears. Since the e-mail address field and password field are displayed on the reservation screen 1, the member registrant inputs his / her e-mail address and password and clicks the “Next” button. Non-member registrants click either the “Register and reserve” button or the “Reserve without registering” button. If you are a registered member, click the “Re-register and reserve” button to re-register.

  When the member registrant correctly enters his / her e-mail address and password on the reservation screen 1 and clicks the “Next” button, the reservation screen 2 shown in FIG. 6 appears. In the reservation screen 2, the check-in date column, reservation date column, hotel column, room type column, night number column, room number column, estimated arrival time column, reservation column, contact column, and guest column are displayed. The check-in date, hotel name, room type, number of nights, and number of rooms entered on the homepage screen and availability screen are displayed in the corresponding columns. The reservation application date is automatically displayed in the reservation date column. The member registrant enters data in the estimated arrival time column and the guest column. The name and contact information of the member registrant is automatically displayed in the prospective person column. Then, the current accumulated points and expiration date of the member registrant are displayed on the screen. After checking the contents of each column, click the “Next” button.

  When the “Next” button is clicked on the reservation screen 2, the reservation screen 3 shown in FIG. 7 appears. On the reservation screen 3, the data in each column of the reservation screen 2 is redisplayed and the accommodation rules (omitted) are displayed. Check them, click the "I agree to the accommodation rules" button, Click the button.

When the “reservation” button is clicked on the reservation screen 3, the reservation completion screen shown in FIG. 8 appears. The reservation number is displayed on this screen. A confirmation mail is sent from the web server to the mail address in the mail address column.
Various data input on the homepage screen and the reservation screen are stored in the member registration database and the accommodation reservation database by the reservation system (arrows c, d, e in FIG. 1).

  When the “Register and reserve” button is clicked on the reservation screen 1 in FIG. 5, a member registration screen 1 shown in FIG. 9 appears. The member registration screen 1 includes a member type field, an email address field, an email address confirmation field, a password field, a password confirmation field, a name field, a reading field, an address field, a telephone number field, a date of birth field, a gender field, The “Agree to Membership Agreement” button and the “Next” button are displayed, and the Membership Agreement (omitted) is displayed. There are two types of member types: point members who can enjoy the benefits of being awarded points when booking from this site and staying overnight, and Internet members who can apply for reservations more easily, although no points are granted. Select and enter in the membership field. Enter the relevant data in the other fields. Then, after confirming the member agreement, clicking the “Agree to Member Agreement” button, and then clicking the “Next” button, the member registration screen 2 shown in FIG. 10 appears.

  On the member registration screen 2, the data entered in each column of the member registration screen 1 is redisplayed, so that it is confirmed that the data has been entered correctly and the “Register” button is clicked. As a result, the member registration process is executed in the web server, and the registration completion screen shown in FIG. 11 appears.

  Since the registration completion screen indicates that the registration has been completed, the “reservation procedure” button is clicked to open the reservation screen 2 in FIG.

  When the “Reserve without registration” button is clicked on the reservation screen 1 shown in FIG. 5, the reservation screen 4 shown in FIG. 12 appears. The name screen, reading field, address field, phone number field, date of birth field, gender field, e-mail address field and e-mail address confirmation field are displayed on the reservation screen 4, but the password field, which is essential for membership registration, is omitted. ing. When predetermined items are entered in each field and the “Next” button is clicked, the reservation screen 5 shown in FIG. 13 appears.

  Since the data entered in each column of the reservation screen 4 is redisplayed on the reservation screen 5, the reservation screen 2 is opened when it is confirmed that there is no error and the “reservation procedure” button is clicked.

  From the accommodation facility where the reservation application was made, the reservation status data such as whether or not the contents of the accommodation reservation have been fulfilled or whether there has been a cancellation or a change in the accommodation content is sent to the web server, and the accommodation reservation database and the point management database (Arrows f and g in FIG. 1). Then, points are given by the point management system according to the contents of the accommodation, and stored in the point management database (arrow h in FIG. 1).

  The target person to whom points are awarded according to the performance of the accommodation reservation is specified by the e-mail address. In the accommodation reservation system, since the accommodation reservation applicant inputs his / her email address from the user terminal, it is determined from this email address whether the accommodation reservation applicant is a member registrant or a non-member registrant, Earn points when you are a registered member. And as long as the member registrant makes a reservation application, if the member registrant does not stay, in other words, the member registrant who applied for reservation does not stay, and points are given to the member registrant even if another person stays .

  The member registrant can convert the accumulated points into electronic money that can be used in the product purchase system (arrows i and j in FIG. 1). The member registrant accesses the homepage of the accommodation reservation system from the user terminal, and logs in by entering an e-mail address and password as a user ID. A “Point exchange” button is provided on the screen that appears after login, and the point exchange screen appears when this button is clicked. The point exchange screen displays the member registrant's name, email address, accumulated points, number of electronic money exchange applications, and the remaining number of points. If you apply for the desired amount of electronic money, the point management system will send you an email Electronic money is transmitted to the registrant's terminal, and the points in the point management database are reduced by the amount corresponding to the electronic money.

  The member registrant who acquired the electronic money accesses the homepage of the product purchase system and purchases the product using the electronic money (arrows k and l in FIG. 1).

It is a block diagram which shows the structure of the accommodation reservation system which concerns on the Example of this invention. It is an operation | movement flowchart of the same system. It is explanatory drawing of the homepage screen of the system. It is explanatory drawing of the vacancy status screen of the system. It is explanatory drawing of the reservation screen 1 of the same system. It is explanatory drawing of the reservation screen 2 of the same system. It is explanatory drawing of the reservation screen 3 of the same system. It is explanatory drawing of the reservation completion screen of the same system. It is explanatory drawing of the member registration screen 1 of the same system. It is explanatory drawing of the member registration screen 2 of the same system. It is explanatory drawing of the registration completion screen of the same system. It is explanatory drawing of the reservation screen 4 of the same system. It is explanatory drawing of the reservation screen 5 of the same system.

Claims (2)

A lodging reservation system for connecting a user terminal, an accommodation facility side terminal, and an accommodation reservation web server via a network and accepting an application for an accommodation reservation, which is transmitted from the user terminal to the accommodation reservation web server A member registration database storing member registrant information necessary for member registration including at least an email address, name, gender, address, and password, and at least a person who wants to stay Accommodation facility information including accommodation name information necessary for accommodation reservation including facility name, number of days of accommodation, and information on at least the number of vacancies transmitted from the accommodation facility side terminal, accommodation fee, and whether or not the accommodation reservation has been fulfilled. The accommodation reservation database to be stored, the point database to store the points of the member registrant, and the member registration data Based on the member registration information and the accommodation reservation information and the accommodation facility information in the accommodation reservation database, when the accommodation reservation is executed, a predetermined point is given to the member registrant who applied for the accommodation reservation. An accommodation reservation system comprising point management means for storing in a database. The point management means includes a gift certificate exchanging means for converting the accumulated points of the member registrant into electronic money that can be used in a product purchase system other than the accommodation reservation system, and delivering the electronic money to the member registrant by e-mail. The accommodation reservation system according to claim 2, wherein: