JP2005050289A - Computer reservation input execution system by cellular phone - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To smoothly check a reservation status with a reservation management system by a cellular phone, to exactly predict a reservation turn waiting time and to enable a subscriber to select a notifying means. <P>SOLUTION: A reservation site is communication connected with the cellular phone for communicating with a reservation system computer on-line to take out a required data, and its information is efficiently displayed on a limited display part of the cellular phone. The reservation waiting time is calculated from an average processing time by individual automatically analyzed in the system and the number of persons waiting for reservation at that time, and the subscriber's cellular phone is automatically notified when the waiting time needed and set by the subscriber is reached. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

Detailed Description of the Invention

  The present invention relates to an automatic computer reservation system using a mobile phone which is generally used as a reservation data one-input terminal.

  For example, in the previously proposed cancellation waiting reservation system (Japanese Patent Application No. 2002-309000), a system has already been proposed that automatically notifies the reservation waiting user when the reservation is canceled. However, you can freely search and browse data such as the waiting time and number of reservations managed by the host computer in the normal reservation waiting state, and when the conditions set by the reservation are reached, the information is automatically sent from the host computer. A system for sending to mobile phones has not been proposed yet.

Problems to be solved by the invention

  The present invention makes it possible to easily search and view the necessary data for reservations that are input to the host computer and managed and updated at any time by using a mobile phone, and the reservation person can efficiently determine the time and date when the reservation person goes to the reservation execution site. It solves the problem of contacting.

  In addition, the problem is that the reservation side waiting time is accurately predicted on the system side, and the efficient notification means can be selected by the reservation person.

Means for solving the problem

  The mobile phone communicates with the reservation site, communicates with the reservation system computer online, retrieves necessary data, and efficiently displays the information on the limited display portion of the mobile phone.

  The waiting time for the reservation is calculated from the average processing time by individual automatically analyzed in the system and the number of waiting people at that time, and when the waiting time required or set by the reservation person is reached, the reservation person's mobile phone is automatically notified.

  An embodiment corresponding to claim 1 of the present invention will be described with reference to FIG. 1 (system flowchart) and FIG.

The host computer 18 forms a network with the user's mobile phone 13 and telephone communication means 21 through a communication line so that data can be transmitted and received between them. The user's mobile phone 13 has the phone number as an authentication number, and only a pre-registered user can connect to the host computer 18.
The connection status history to the host computer 18 is written in the reservation table 19 and can be viewed on the system operation side.

  When the user accesses the host computer 18 with the mobile phone 13, the computer transfers the execution menu selection screen 16 to the mobile phone 13, and the execution menu screen 16 of the host computer 18 is displayed on the mobile phone display unit 14. The user moves the cursor on the reservation screen on the mobile phone display unit 14, selects a necessary menu, and inputs necessary data with the input key 11.

  When the reservation waiting status confirmation unit 4 is selected on the execution menu screen 16, the system extracts the predecessor reservation person at that time from the reservation rank 22 in the reservation data storage unit 9, and calculates the average required processing time corresponding thereto as the average required time calculation unit 7. Are added to each other to obtain the basic reservation waiting time of the reservation person, and a correction value 15 is added as necessary and stored in the reservation order waiting time generation storage unit 6. The data is distributed to the mobile phone of the reservation person through the external interface 1 using packet communication means such as TCP / IP of the communication data generation unit 8.

  An embodiment corresponding to claim 2 will be described with reference to FIG. 1 (flow chart) and FIG.

  Reservation waiting time is the total value obtained by assigning and summing the average value of the individual processing time for each reservation type in the past to the predecessor at that time, and the correction value entered by the system management side by specifying the reservation order according to the corresponding reservation status at that time 15 and the sum. The correction value 15 is a positive or negative sign that is input by the system management side by specifying the reservation order when, for example, there is a sudden time adjustment such as processing without past data, emergency processing, or cancellation, or when the waiting time automatically calculated by the computer is different from the actual time Is a number with The reservation waiting order and time after that change according to the input, and has a function of keeping the reservation waiting time prediction system in an appropriate state. Also, when there is no past personal data for the first customer or a new type of reservation, the standard processing time set and input in advance is allocated and used.

  An embodiment corresponding to claim 3 will be described with reference to FIGS.

  When the reservation person selects the report condition setting 3 on the execution menu screen 16, an arbitrary report reservation waiting time can be set in the predetermined area reservation person-specific report condition storage unit 12 of the host computer. The system constantly compares the time with the reservation order waiting time of the reservation person, and when the set time comes, the reservation waiting time and related necessary information at that time are automatically distributed to the reservation person's mobile phone 13.

  An embodiment corresponding to claim 4 will be described with reference to FIGS.

  By setting, data such as the reservation status required by the reservation person is converted into voice data by the direct telephone function 17 and the voice conversion function unit 10 in the communication data generation unit 8 and transmitted to the mobile phone 13. The reservation person hears necessary data by voice on a mobile phone and receives information.

  FIG. 1 (flow chart) and FIG. 2 show an embodiment according to the present invention.

  The host computer 18 is installed on the side managing the reservation system, for example, a company, a store, an organization, etc., and can access and exchange data from the external mobile phone 13 through the telephone communication means 21 and the interface function 1 with the outside in the system. It is in a state.

  The reservation system user can access the reservation system host computer 18 using the individual mobile phone 13 and telephone communication means 21 and directly write reservation data on the mobile phone 13. At that time, the authentication unit 2 on the reservation system side uses the accessed mobile phone number 23 as an ID and compares it with a number entered in advance to confirm the reservation person.

  When the mobile phone 13 is connected for communication, the host computer 18 delivers an execution menu 16 to the mobile phone 13.

  When the user moves the cursor using the operation button 11 on the execution menu and selects / inputs the reservation wait status confirmation, the input data is sent to the system via the telephone communication means 21 through the external interface (Internet reservation site 1) of the host computer 18. Transferred and decrypted. Thereafter, the system transfers the necessary data stored in the reservation order waiting time generation unit 6 corresponding to the reservation person to the mobile phone 13 and displays the latest reservation waiting time on the display unit 24 of the mobile phone.

  The user confirms information such as the reservation order waiting time displayed on the mobile phone 13 and performs additional processing such as contact memo / change of reservation time / cancellation if necessary.

  The average waiting time is calculated by the average required time calculation unit 7 from the individual processing time for each reservation type in the past, and the total value assigned to the advance reservation waiter at that time and the jump or sudden cancellation, etc. The reservation order-added correction value 15 input by the system management side when the waiting time fluctuates is calculated as a sum by the reservation order waiting time generating unit 6 and used as the estimated reservation order waiting time of the reservation person. Since there is no past data for new customers or new reservation types, the provisional processing time for each reservation type registered in the system in advance is set as the individual reservation processing time.

  The reservation person connects to the host computer 18 by the communication connection of the mobile phone 13, selects the report condition setting 3 from the execution menu 16 displayed on the display unit 14 of the mobile phone, and inputs the desired report waiting time or report order. it can. The input data is stored in the reporter-specific report condition storage unit 12. The system always compares the notification conditions for each reservation person with each reservation person's expected waiting time at that time, and automatically distributes the reservation waiting time and related information to the mobile phone 13 of the corresponding reservation person when the two match or meet the conditions. To do.

  The reservation data storage unit 9 is a part that stores reservation information input from a mobile phone in a time-series manner as reservation waiting order 22, and erases the data when the reservation is executed or when the reservation is canceled. Then, the reservation waiting order of subsequent reservations is advanced and the data is updated.

  The access status from the reservation person is managed and stored in the access history management unit 25, and the system operation side (management side) can view the data in the reservation table 19 at any time as time-series data or reservation-specific data. ing. In particular, when a message or reservation data change is input from a customer, the alarm means such as the buzzer 20 is informed in parallel with the alarm means such as a display color change or blinking on the display screen.

The invention's effect

  In the present invention, for example, in a reservation system using a mobile phone such as a barber shop, a beauty salon, a hospital, etc., the reservation person can always check the latest reservation waiting status at his / her convenience, so the waiting time after arrival at the site can be reduced. Significantly shortens and effectively uses the remaining time. Moreover, since the operation side can reduce the parking space of the parking lot to some extent, the management cost can be reduced.

  By utilizing the notification function of the present invention, the reservation person can set his / her preferred time in the system and receive a notification from the mobile phone, so that the time until that time can be utilized to the maximum. Further, since the system operation side can confirm the reservation accuracy of the reservation person at the time of the notification, the previous operation can be prevented and the system can be operated smoothly. In particular, when cancellation is made to the predecessor, the reservation order after that is advanced and the relevant person is contacted, so it is difficult to make a reservation empty, which is a great advantage for the operation side.

  By setting the correction value, the actual operation waiting time can be adjusted and corrected at the system operation and management side, so accurate waiting time information can always be provided to the customer. In addition, the system can be flexibly handled.

FIG. 4 is a diagram of an embodiment according to the present invention. FIG. 4 is a diagram of an embodiment according to the present invention.

Explanation of symbols

1, external communication interface 2, authentication unit 3, notification condition setting unit 4, reservation waiting status confirmation unit 5, reservation input 6, reservation order waiting time generation unit 7, average required time calculation unit 8, communication data generation unit 9, reservation Data storage unit 10, voice conversion unit 11, mobile phone input key 12, reporter-specific report condition storage unit 13, mobile phone 14, mobile phone display unit 15, correction value 16, execution menu screen 17, direct telephone voice distribution unit 18 , Host computer 19, reservation table 20, built-in tone generator 21, telephone line communication means 22, order set value 23, mobile phone number 24, display position 25, access history management unit

Claims (4)

  In a computer reservation system that allows users to easily input reservations / cancellations / data changes to the host computer from anywhere using mobile phone data communication means, the reservation person can check the latest reservation order and waiting time on the mobile phone terminal. A computer reservation input execution system using a mobile phone, wherein the reservation information is automatically transmitted to a mobile phone terminal in accordance with a preset condition.   The current waiting time displayed on the display of the mobile phone is calculated by calculating the average processing time for each individual person from the individual processing data for each reservation type in the past and assigning the total to the reservation reservation waiter. 2. The computer reservation input execution system using a mobile phone according to claim 1, wherein the system is automatically calculated and displayed as a sum of correction values input by the system operation side according to the processing status.   After the reservation registration by mobile phone, when the reservation status reaches the notification condition such as the waiting number of reservations or remaining reservation waiting time that the reservation registrant inputs to the host computer, the latest reservation information from the host computer to the mobile phone automatically. The computer reservation input execution system using a mobile phone according to claim 1, wherein:   2. A computer reservation input execution system using a mobile phone according to claim 1, wherein information such as the number of people waiting for reservation and the reservation waiting time is converted into voice output by a host computer and the information is sent to the mobile phone by voice.

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