JP2004262663A - Network using delivery system and method for receiving request of delivery desire date - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To receive reservation of use of delivery service on Web and, in particular, receive a cargo on a convenient day by registering delivery desire date by a cargo receiver side in advance. <P>SOLUTION: This network using delivery system receives delivery distinguishing information and delivery desire date information received from a user terminal unit, prepares new transportation matter record, and stores it as dispatch confirmation wait status. Transportation information and cargo tracking information are checked at any time or regularly to transmit the delivery distinguishing information and the delivery desire date information to a physical distribution charge base server or an IP address of a terminal unit of a person in charge of delivery when a new dispatch condition is confirmed. <P>COPYRIGHT: (C)2004,JPO&NCIPI

Description

  The present invention relates to a home delivery system and various service request reception processing methods using the Internet, and in particular, a pickup request, a delivery schedule notification request, a delivery date change request, a redelivery request, a desired delivery date request, and a slip issuance on the Web. The present invention relates to a network-based home delivery system capable of providing a home delivery service capable of receiving various requests such as requests and smoothly processing the requests, and a method of receiving various service requests.

With the spread of the Internet, various business models related to home delivery services have been proposed. Among them, various services that accept reservations for home delivery services on the Web have been proposed (for example, see Patent Document 1 below). If the home delivery service can be accepted on the Web, it is possible to make a reservation without worrying about the business hours of the home delivery company, and it is also a troublesome requirement (address / telephone number of delivery requester, delivery address / telephone) (Such as numbers) and communication can be expected to be simplified.
JP-A-11-53441

  However, according to the business model for accepting pickup of a home delivery service on the Web, which has been conventionally proposed, a processing step after receiving a pickup, that is, a processing procedure of information until delivery is actually completed, and a service procedure after completion of delivery, There are few proposals that consider the content check, and many issues still remain to realize a smooth home delivery service. As one of the problems, there is a problem that it takes a long time from when the collection request is received to when the collection request arrives to the person in charge of collection, so that it is impossible to respond to an urgent collection request or the like. Another problem is that it is difficult to automatically distribute received collection requests because the area in charge of the collection staff is not always constant.

  On the other hand, the courier company is currently most concerned with "re-delivery", that is, processing of a request for re-delivery based on an absence card. Currently, we receive redelivery requests by telephone or fax, but we have many problems such as not only is the request procedure troublesome, but redelivery during the day is not possible.

  In addition, a problem has been pointed out with respect to a system for issuing an invoice to be attached to a package (in the present invention, this invoice is simply referred to as a “slip”). In other words, a slip issuing system that prints slips on the user's printer is currently being implemented. However, in this system, printing software suitable for each printer type must be installed on a personal computer, etc., and a new printer must be used. In such a case, there is a problem that new printing software must be obtained and re-installed each time the slip form is changed.

  Therefore, as a first object of the present invention, in a home-delivery system using the Internet, an Internet-based home delivery system capable of receiving a reservation for using a home-delivery service on the Web and providing a quick and high-quality home-delivery service In particular, it is an object of the present invention to provide a network-based home delivery system that enables requested information such as collection request information to reach each person in charge smoothly and reliably. The second purpose is to reduce cases where the addressee is absent and to reduce redelivery itself. Another object of the present invention is to provide a network-based home delivery system that can easily perform a redelivery request even if the user is absent, and that can process the redelivery request more quickly. A third object of the present invention is to provide a slip issuing system which can easily issue slips and can simplify the procedure at the time of collection.

  In order to solve the problem, the present invention relates to receiving a collection request, comprising a Web server and a distribution base master server that stores at least a distribution base server or an IP address of a deliverer terminal. An Internet-based home delivery system connected to a terminal so that information can be transmitted. When the Web server receives the collection request information, the distribution base server or the delivery terminal or the IP of both terminals is used based on the received collection request information. The present invention proposes a network-based home delivery system having a function of causing a distribution base master server to extract an address and transmitting the collection request information to the extracted IP address.

  Such a network-based home delivery system includes, for example, a Web server, a logistics base master server that stores at least a physical distribution base server or an IP address of a delivery terminal in association with assigned area identification information, a customer telephone number, a collection destination address, A customer information database that stores customer information such as a delivery address and an IP address of a customer user terminal in association with assigned area identification information, and is connected to a plurality of distribution base servers and a delivery terminal so as to be able to transmit information; In the home delivery system, when the Web server receives the collection request information, the customer information database is made to extract responsible area identification information associated with any customer information in the received collection request information, and the extracted responsible Logistics base server in charge and / or terminal in charge of delivery associated with the regional identification information, or both The IP address is extracted logistics base master server, the collection request information to the extracted IP address addressed can be configured as a net use delivery system having a function of transmitting.

  According to such a network-based home delivery system, the following collection request receiving method can be provided. That is, a step in which the Web server receives the collection request information, a step in which the distribution base master server extracts the IP address of the responsible distribution base server or the responsible delivery terminal or both based on the received collection request information, A collection request receiving method including a step in which the Web server transmits the collection request information to an address, more specifically, a step in which the Web server receives the collection request information, and any one of the customers in the received collection request information A step in which the customer information database extracts the assigned area identification information associated with the information; the assigned distribution base server or assigned delivery terminal associated with the extracted assigned area identification information; Extracting, and collecting the collection request information to the extracted IP address on the Web It is possible to provide a collection request reception method over bar is provided with a step of transmitting.

  Next, the present invention relates to receiving a redelivery request, comprising a Web server and a distribution base master server storing at least a distribution base server or an IP address of a delivery terminal, and transmitting information to a plurality of distribution base servers and delivery terminals. A network-based home delivery system connected as possible, wherein when a Web server receives redelivery request information including delivery identification information, a responsible distribution base server or a responsible delivery terminal or The present invention proposes a network-based home delivery system having a function of causing a distribution base master server to extract both IP addresses and transmitting the redistribution request information to the extracted IP address.

  More specifically, there is provided a collection / delivery master server that accumulates transport information such as pickup request information including a delivery address or assigned area identification information in association with delivery identification information, and stores redelivery request information including delivery identification information in a Web server. Receives the delivery address or the assigned area identification information associated with the received delivery identification information, and causes the pickup / delivery master server to extract the obtained delivery address or assigned area distribution information. An IP-based home delivery system having a function of causing the physical distribution base master server to extract the IP address of the deliverer terminal or both, and transmitting the redistribution request information to the extracted IP address can be configured.

  According to such a network-based home delivery system, the following redelivery request receiving method can be provided. That is, a step in which the Web server receives the redistribution request information, and a step in which the distribution base master server extracts the IP address of the responsible distribution base server or the responsible delivery terminal or both based on the received redistribution request information. A redistribution request receiving method including a step of transmitting the redistribution request information to the specified IP address by the Web server, more specifically, a step of receiving the redistribution request information including the delivery identification information by the Web server; A step in which the collection / delivery master server extracts a delivery address or a responsible area identification information associated with the received delivery identification information, a responsible distribution base server or a responsible delivery terminal associated with the obtained delivery address or responsible area identification information Or the step of the distribution base master server extracting the IP addresses of both, The redelivery request information to the less it is possible to provide a re-delivery request reception method Web server comprises the step of transmitting.

  According to the system and method relating to the acceptance of the collection request and the acceptance of the redelivery request, the following effects can be obtained. Conventionally, only the home-delivery base knows the area in charge of each deliverer, and even if the headquarters receives a request for pickup or re-delivery and sends it to the home-delivery base, it picks up each deliverer at each home-delivery base.・ Because of allocating the delivery and leaving for the area in charge, when requesting quick pickup and redelivery, it was necessary to check the contact information of the nearest home delivery base and make the request directly. On the other hand, according to the present invention, the collection request procedure or the redelivery request procedure can be completed only by accessing the Web server using the Internet, and the collection request information and the redelivery request information are immediately transferred to the responsible delivery. Since the data can be transmitted to the user terminal, a home delivery service can be provided more quickly than before. In particular, with regard to redistribution, the responsible logistics base server and the responsible delivery terminal can receive the redistribution request information from the Web server at any time during business hours, and display the transmitted redistribution request information on the screen. You can check it and make a delivery plan immediately. In addition, since the deliverer can receive the redelivery request along the delivery route and correct the delivery plan on the spot, it is possible to sufficiently cope with a redelivery request on the same day, which was conventionally difficult. Further, the common area identification information common to the customer information database and the logistics base master server is accumulated, and the common area identification information is extracted from the customer information database. Since the IP address of the delivery terminal can be extracted, even if the delivery person in each area changes at any time, this change information is transmitted to the distribution base master server as needed to reflect the change. Pickup request information, redelivery request information, and the like can be distributed to the appropriate responsible delivery person at the time.

  The present invention also provides a system for handling pick-up request information outside business hours, comprising a collection / delivery master server for storing transportation information such as pickup request information, and when the Web server receives the collection request information outside business hours, A function of transmitting the collection request information to the collection / delivery master server and storing it as new collection request information without transmitting the collection request information to the server and the responsible delivery terminal; When a new request information transmission request is received from the server or the responsible delivery person terminal or both, the use of the network having a function of transmitting the new pickup request information in the collection / delivery master server to the responsible distribution base server or the responsible delivery person terminal or both. We propose a home delivery system. According to this system, the Web server receives the collection request information outside business hours, and the Web server collects and distributes the collection request information (along with the IP address of the responsible distribution base server or the responsible delivery terminal or both) as necessary. The step of transmitting to the master server, the step of storing the new collection request information by the collection / delivery master server receiving the same, for example, the logistics base server in charge or the terminal of the delivery person in charge, or both at the start-up at the start of business and the collection / delivery master server The collection / delivery master server or the Web server receives the new request information transmission request from the responsible distribution base server or the responsible delivery person terminal or both by transmitting a new request information transmission request, and in response to the request, the collection / delivery master server New pickup request information in the relevant logistics base server or the responsible delivery terminal It is possible to provide a collection request reception method comprising the step of transmitting to both.

  In addition, with respect to a response system relating to re-delivery request information outside business hours, the present invention includes a collection / delivery master server that accumulates transportation information such as pickup request information, and stores re-delivery request information including delivery identification information outside business hours. When the Web server receives the information, the redelivery request information is not transmitted to the responsible distribution base server and the responsible deliverer terminal, and the redelivery request information is transmitted to the collection / delivery master server together with the delivery identification information and stored as new redelivery request information. The function, the collection / delivery master server or the Web server receives the new request information transmission request from the responsible distribution base server or the responsible delivery terminal, or both, and in response to the request, transfers the new redelivery request information in the collection / delivery master server to the responsible server. Provided is a network-based home delivery system having a function of transmitting to a distribution base server or a responsible delivery terminal or both. According to this system, for example, outside business hours, the Web server receives the redistribution request information including the delivery identification information, and the Web server sends the redistribution request information together with the delivery identification information to the collection / delivery master server. The step of transmitting, and the step of storing the new redelivery request information by the collection / delivery master server that has received the request, for example, when the charge distribution base server or the charge deliverer terminal or both are started up at the start of business, the new charge to the collection / delivery master server is made. By transmitting a request information transmission request or the like, the Web server or the collection / delivery master server receives the new request information transmission request from the responsible distribution base server or the responsible delivery terminal, or both, and in response to this request, A process for transmitting the new redistribution request information to the logistics base server in charge or the terminal of the responsible delivery person or both. Re-delivery request reception method with a-up can be provided.

  In addition, the present invention relates to accepting a delivery schedule notification request, including a customer information database that stores customer information such as a customer telephone number, a collection address, a delivery address, and an IP address of a customer user terminal, and includes a desired delivery date and time. When the Web server receives the delivery schedule notification request information, the delivery request notification information is sent to the IP address of the destination user terminal in the collection request information or the delivery schedule notification request information, or based on the collection request information or the delivery destination information in the delivery schedule notification request information. An internet-based home delivery system having a function of transmitting delivery identification information and delivery information including the desired delivery date and time to an IP address of a destination user terminal extracted from a customer information database. That is, the step of the Web server receiving the delivery schedule notification request information including the desired delivery date and time, the collection request information or the IP address of the destination user terminal in the delivery schedule notification request information, or the collection request information or the delivery schedule notification request A delivery advance notification method comprising a step of transmitting, by a Web server, delivery identification information and delivery information including the desired delivery date and time to an IP address of a delivery destination user terminal extracted from a customer information database based on delivery destination information in the information. Can be provided.

Regarding the reception of the delivery schedule notification request, the present invention also includes a collection / delivery master server that stores transport information such as pickup request information, and a package tracking information management server that stores package tracking information, and includes a desired delivery date and time. When the Web server receives the delivery schedule notification request information, a function of transmitting the delivery schedule notification request information to the collection / delivery master server to set the transportation case to a delivery schedule notification waiting status, and a transportation information stored in the collection / delivery master server. The baggage tracking information management server collates the baggage tracking information accumulated at any time or periodically, and as a result of the comparison, extracts a transportation case in which the shipping state is newly confirmed from among the transportation cases in the delivery schedule notification waiting status, Send the delivery identification information and the delivery information including the desired delivery date and time to the IP address of the destination user terminal associated with the extracted transportation case. Also it provides a net use home delivery system which includes a function of.
According to this system, the Web server receives the delivery schedule notification request information including the desired delivery date and time, transmits the delivery schedule notification request information to the collection / delivery master server, and sets the transportation case to a delivery schedule notification waiting status. Steps: The transportation information stored by the pickup / delivery master server and the package tracking information stored by the package tracking information management server are collated at any time or periodically. Extracting the transportation case whose status is confirmed, and transmitting the delivery identification information and the delivery information including the desired delivery date and time to the IP address of the destination user terminal associated with the extracted transportation case by the Web server. Can be provided. For example, if you send a delivery schedule notification for all the transportation items for which there was a delivery schedule notification request information, it may be assumed that the request may be canceled after a pickup request, and even if there is a delivery schedule notification, Although the package will not be delivered, such a problem can be solved by transmitting the delivery schedule notification after confirming the shipping status as described above.

  Then, the user who has received the delivery schedule notification as described above can return the delivery date / time change request information. That is, in the above system and method, when the Web server receives the delivery date / time change request information including the desired delivery date / time and the delivery identification information, the Web server receives the delivery date / time change request information and sends the delivery date / time change request information to the responsible distribution base server or the responsible delivery terminal. Or, a method of receiving a delivery date change request to be transmitted to both is proposed. By transmitting the contents of the delivery date / time change request to the responsible delivery person in this way, it is possible to cope with a sudden change in the delivery date / time, and it is possible to easily improve the service level. Specifically, when the Web server receives the delivery date / time change request information including the desired delivery date / time and the delivery identification information, the IP address of the responsible logistics base server or the responsible delivery terminal or both based on the received delivery identification information. Is extracted. For example, the delivery address or the responsible area identification information is extracted by the collection / delivery master server based on the delivery identification information, and the IP address of the responsible distribution base server or the responsible delivery terminal or both based on the obtained delivery address or responsible area identification information. The address can be extracted by the distribution base master server. Then, the delivery date / time change request information may be transmitted to the extracted IP address.

  Further, as a system (method) for receiving such delivery date / time change request information outside business hours, for example, the present invention includes a collection / delivery master server that accumulates transportation information such as pickup request information. When the change request information is received by the Web server, the delivery date / time change request information is not transmitted to the responsible distribution base server and the responsible deliverer terminal, but the delivery date / time change request information is transmitted to the collection / delivery master server to request a new delivery date / time change. While accumulating as information, for example, at the same time as the start-up at the start of business, the responsible distribution base server or the responsible delivery terminal or both transmit a new request information transmission request to the collection / delivery master server, The Web server receives a new request information transmission request from the responsible distribution base server or the responsible delivery terminal, or both. Extracts a new delivery date change request information in response to this request, it is proposed that to send the new delivery date change request information to the representative distribution base server or representative deliverer terminal or both. By sending the desired delivery date and time requested in advance to the destination in this way, the probability of absence of the destination is reduced and the number of redelivery itself can be reduced, so that a more efficient home delivery service can be provided. Can be provided. In addition, since the user can make a request to change the delivery date and time as described above, the efficiency can be further improved for both the delivery company and the user.

  The present invention also stores all the collection request information received by the Web server in the collection / delivery master server, collects all collection completion information from the delivery terminal in the collection / delivery master server, and collects the collection request information and the collection in the collection / delivery master server. A home delivery system that has a function that checks the collection information and extracts the collection request information for which no collection completion information exists, and evaluates the contents of the collection service by calculating the difference between the desired collection date and the completed collection date. A system and service evaluation method, and all the collection request information, redelivery request information, and delivery date / time change request information received by the Web server are stored in the collection / delivery master server, and all delivery completion information from the delivery terminal is collected / delivery master server. And collects the delivery request information, redelivery request information, delivery date / time change request information and delivery completion information in the collection / delivery master server, An Internet-based home delivery system and a service evaluation having a function of evaluating delivery service contents by extracting request information having no completion information and calculating a difference between a desired date and time and an actual delivery date and time in each request information. Suggest a way.

  By accepting a collection request, a delivery date change request, a redelivery request, and the like on the Web, all request information can be converted into a database as digital information and accumulated, so that each request information is collected in a collection / delivery master file, and Completion information on the collection and delivery performed is collected as digital information in the collection and delivery master file, and collated and compared for each delivery service, so that the evaluation of each delivery service can be quantified and accurately evaluated without omission. Therefore, a more reliable home delivery service can be provided.

  Further, the present invention is a network-based home delivery system comprising a Web server and a print server having a slip print database for storing print data creation information for each printer model, wherein the Web server sends a pickup request from a user terminal. When the information and the slip request information are received, the print request creation information or the print data creation information associated with the slip issue request information is extracted into the slip print database, and the extracted print data creation information and the received pickup request information are used. A print server creates chit print information, and provides a net-based home delivery system and a chit issuing method having a function of transmitting the chit print information to the user terminal or a printer specified in the chit issuing request information by a Web server. . According to the network-based home delivery system and the slip issuing method, since the server creates slip print data suitable for the user's printer model, there is no need to install printing software or the like on the user terminal side, for example, changing the slip form Even if there is, the user can request a slip issue without being aware of the change. Also, even when the user changes the printer model, it can be handled by registering the model or by automatically reading the model number on the server side. The labor can be reduced. Furthermore, even when the user does not have a printer, the delivery clerk can issue a slip by designating the delivery clerk's in-vehicle printer. It can be performed, and the labor and time involved in collection can be reduced.

  According to the net-based home delivery system and the various request information receiving (processing) methods described above, when the Web server receives the delivery identification information and the desired delivery date / time information, the Web server receives the delivery desired date / time information in association with the delivery identification information. A function or step to be stored in the file can be added. When the function or the step is added, when the Web server receives the collection request information and the delivery identification information, the collection request information is stored in the collection and delivery master server in association with the delivery identification information, and the collection request information and the It is possible to associate the desired delivery date and time information. In addition, when the desired delivery date and time information is stored in the collection and delivery master server in association with the delivery identification information, the transportation case is set as a “shipping confirmation wait status”, and the transportation information and the package tracking information management server stored by the collection and delivery master server are used. When the “shipping (shipping)” of the shipping item in “waiting for shipping confirmation status” is confirmed by checking the stored package tracking information with the delivery identification information as a key at any time or periodically, the status of the shipping item is changed to “shipping”. State (collection) ". For example, assuming that a product is purchased by mail order, the purchaser, that is, the consignee recognizes that the package will be delivered, and can obtain delivery identification information from a mail order company or the like in advance. Therefore, if the above-mentioned functions are added, the consignee side can directly specify the desired delivery date and time, which is more convenient.

  In the above-described network-based home delivery system, transmission / reception of various request information is not limited to Web or e-mail, but can be transmitted / received as data digitized by EDI (Electronic Data Interchange). Further, in the present invention, the “IP address” is not limited to the Internet, but means terminal identification information in various networks, in other words, an identification number capable of specifying a data transmission destination, and includes an e-mail address. The "delivery person" in the present invention is a person who collects and delivers packages, that is, a person who collects and delivers packages in the area in charge, and is also called a driver in the home delivery industry. Further, the “delivery identification information” in the present invention means information such as a slip number and a collection receipt number that can identify each transportation case.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

(Embodiment 1)
The network-based home delivery system of the present embodiment includes a personal information registration system, a pickup system, a delivery advance notification system, a delivery date change system, a re-delivery system, and a home delivery management system.

  FIG. 1 is a diagram showing a system configuration as an example for realizing this network-based home delivery system. A web server 1, a customer information database server (hereinafter, referred to as "customer DB") 2, a distribution base master server ( A mail is transmitted via a distribution base master 3, a collection / delivery master server (hereinafter, referred to as a “collection / delivery master”) 4, a home delivery management server 5, a mail server 6, and a computer network (hereinafter, referred to as a “network”) 7. The system comprises a number of distribution base servers 8 connected to the server 6 and a deliverer terminal 9 and is connected via the Internet 10 to a user terminal 11 of a user who uses the present system. Note that the entities of the servers are all programs and are stored in one or a plurality of computers.

  The Web server 1 includes a personal information registration receiving unit, a collection request receiving unit, a collection file unit (hereinafter, referred to as a “collection file”), a collection request reception notifying unit, a collection request distribution unit, a delivery schedule notification unit, and a delivery date change request receiving unit. And a delivery date change request file means (hereinafter referred to as a "delivery change file"), a redelivery request receiving means, a redelivery file means (hereinafter referred to as a "redelivery file"), a redelivery request reception notifying means, and a redelivery request distribution means. In addition, a web site having a structure shown in FIGS. 2 and 3 (hereinafter referred to as “Yamato Transport homepage”) is opened on the web as an interface with the user terminal 11.

  Upon receiving the personal information registration request sent from the user terminal 11 via the Internet 10, the personal information registration receiving means displays a “personal information registration reception screen” on the Yamato Transport homepage to the user terminal 11 in response to the request. It has a function of transmitting, receiving customer information (address, name, telephone number, E-mail address, etc.) filled in according to the screen and transmitted from the user terminal 11, and transmitting this to the customer DB2.

  Upon receiving the collection request transmitted from the user terminal 11 via the Internet 10, the collection request receiving means transmits a “collection request screen” on the Yamato Transport homepage to the user terminal 11 in response to the request. Then, the collection request information filled in according to the screen and sent from the user terminal 11 (desired collection date and time (including time zone), collection destination information such as address, name and telephone number, desired delivery date and time (including time zone), destination address) If you receive address information such as address, destination name, destination telephone number, destination e-mail address, etc., product information such as product name and size, payment method, etc.), if there is an error in the received content, correct it and collect the file It has a function to transmit to and store it. Note that the collection request information can be received on the Web, by e-mail, or as EDI data. The collection request reception notifying means, upon receiving the collection request transmitted from the user terminal 11 via the Internet 10, sends a “mail indicating that the collection request has been received” to the user via the Internet 10 in response to the request. It has a function of transmitting to the terminal 11. The collection request distribution means extracts the responsible distribution base server 8 and the responsible delivery terminal 9 from the distribution base master 3 based on the address of the collection request information, and obtains the information of the responsible distribution base server 8 and the responsible delivery terminal 9 ( The collection request information is transmitted to the collection / delivery master 4 together with the IP address information). Then, during the business hours, the collection request information in the collection file is transmitted (processed as necessary) to the charge distribution base server 8 and charge delivery terminal 9 via the mail server 4 and the network 7. In addition, a function is provided that does not transmit to the responsible distribution base server 8 and the responsible delivery terminal 9 outside business hours. The search key for extracting the responsible distribution base server 8 and the responsible delivery terminal 9 from the distribution base master 3 may be the address of the collection request information as described above, but the telephone number and other information that can specify the responsible area. If so, it can be adopted.

  The delivery schedule notifying means sends the customer DB 2 to the user terminal 11 based on the delivery destination e-mail address if the delivery destination e-mail address is described in the collection request information. The user terminal 11 of the delivery destination e-mail address is extracted from the Internet 10 and the delivery information including the desired delivery date and time of the collection request information (displayed scheduled delivery date and time) and delivery identification information (such as a slip number) is extracted from the e-mail address. It has the function of transmitting via. Although it is possible to include the delivery schedule notification request information in the collection request information as described above, it is also possible to separately provide a delivery schedule notification request means and design the reception schedule notification request information separately. It is possible.

  The delivery date / time change request receiving means includes delivery date / time change request information (desired delivery date / time (day and time zone) and delivery identification information from the user terminal 11 that has notified the scheduled delivery date / time by the delivery schedule notification means via the Internet 10. ) Is received, a "mail indicating that the delivery date / time change request has been received" is transmitted to the user terminal 11. If there is an error in the received content, the delivery date / time change request information is corrected and the delivery date / time change request information is sent to the delivery change file. And the delivery date change request information is transmitted to the collection and delivery master 4 together with the delivery identification information. Then, during the business hours, the distribution base server 8 and the responsible delivery terminal 9 are extracted from the distribution base master 3 and the collection / delivery master 4 based on the delivery identification information, and more precisely, these e-mail addresses are extracted. The delivery date / time change request information is transmitted via the mail server 4 and the network 7 to the distribution base server 8 and the responsible delivery terminal 9 (whichever one may be used). And a function not to transmit to the delivery terminal 9 in charge. The delivery date change request information can be received on the Web, by e-mail, or as EDI data. Further, a screen for prompting the user to fill in the necessary items of the delivery date change request information may be posted on the homepage.

  Upon receiving the redelivery request request sent from the user terminal 11 via the Internet 10, the redelivery request receiving means transmits a “redelivery request screen” on the Yamato Transport homepage to the user terminal 11 in response to the request. I do. Then, the re-delivery request information (delivery date, area code, slip number (delivery identification information), store code, etc., which is filled in according to the screen and sent from the user terminal 11, the re-delivery desired date and time (time zone) ), Re-delivery information such as address, name, telephone number, destination e-mail address, etc.), if there is an error in the received content, it is corrected and stored in the redistribution file. . The redelivery request information can be received on the Web, by e-mail, or as EDI data. Upon receiving the redelivery request request sent from the user terminal 11 via the Internet 10, the redelivery request acceptance notifying means sends a “mail (including a slip number) indicating that the redelivery request has been received” via the Internet 10. And a function of transmitting the data to the user terminal 11. The re-delivery request distribution means transmits the re-delivery request information together with the slip number (delivery identification information) to the collection / delivery master 4, and within the business hours, based on the slip number (delivery identification information). From the responsible logistics base server 8 and the responsible delivery terminal 9, and sends the redelivery request information in the redistribution file to the responsible distribution base server 8 and the responsible delivery terminal 9 via the mail server 4 and the network 7. It has a function of not transmitting it to the responsible distribution base server 8 and the responsible delivery terminal 9 outside business hours.

  The customer DB 2 stores the customer information (address, name, telephone number, E-mail address, etc.) sent from the personal information registration receiving means of the Web server 1 in a database in association with each attribute, and stores a search request. It has a function to execute a search according to and send the result.

  The logistics base master 3 makes a database of the distribution information (branch offices, sales offices) and the deliverers (drivers) of the distribution bases (branches, locations, telephone numbers, network addresses, etc.) and stores them in a database. It has a function of executing a search in response to the search and transmitting the result.

  The collection / delivery master 4 includes collection request information, redelivery request information, and delivery date / time change request information (collectively referred to as transportation information), and further, collection completion information and delivery completion information ( These are collectively referred to as luggage tracking information), all of which are stored in a database and stored, and a search is executed in response to a search request from the Web server 1 or the home delivery management server 5, and arithmetic processing and processing are performed as necessary. It has a function to transmit the result on the above. In addition, among the functions of the collection / delivery master 4, it is also possible to configure so that the package tracking information is stored in another server (package tracking information management server).

  The delivery management server 5 compares the collection request information with the collection completion information, the redelivery request information or the delivery date change request information and the delivery completion information in the collection / delivery master 4 (that is, the request information related to the transportation and the package corresponding thereto). Tracking information), extracting request information having no collection completion information and delivery completion information, and calculating the difference between each desired date and time and the actual collection date or delivery date and time, and as necessary, the delivery person It has a function of creating an instruction for summation for each service or each sales office, transmitting the instruction to the collection and delivery master 4 and executing the instruction, and a function of evaluating the contents of the delivery service based on the result from the collection and delivery master 4. I have.

  The mail server 6 has at least the function of a normal mail server, and is connected to the network 7 and functions as an interface for the head office system (Web server 1, customer DB 2, pickup / delivery master 4, home delivery management server 5). And a function of transmitting / receiving data directly to the delivery terminal 9 via the server 6, that is, without passing through the distribution base server 8.

  The network 7 may be a public network such as the Internet or a dedicated network.

  The distribution base server 8 is a server provided at a home delivery service base (including a branch office, a sales office, a call center, etc.) provided for each home delivery area, and pick-up request information transmitted via the network 7. And a function of receiving and storing the redelivery request information and the delivery date / time change request information, and transmitting the pickup request information, the redelivery request information and the delivery date / time change request information to the delivery terminal 9 as they are or by processing them. I have. Further, when various kinds of request information are received, a function for prompting a display to call attention, such as setting up a special screen saver or blinking an information reception display, is also provided. Further, the distribution base server 8 transmits a transmission request of new request information (collection request information, redelivery request information, and delivery date change request information) to the collection and delivery master 4 at the same time when the server is started at the start of business, The distribution base server 8 also has a function of receiving new request information in charge.

  The deliverer terminal 9 is a terminal (small computer) carried by a deliverer (driver) or installed in a delivery vehicle, and has a function of transmitting and receiving signals to and from the mail server 6 and the distribution base server 8 by radio. In addition, it is possible to receive the pickup request information, the redelivery request information, and the delivery date / time change request information directly from the mail server 6 and store and display them on the screen. At the same time as start-up (switch-on) at the start of business, a transmission request for new request information (collection request information, redelivery request information and delivery date change request information) is transmitted to the collection / delivery master 4 or the distribution base server 8. The server also has a function of receiving new request information assigned to the server of the deliverer terminal 9. Furthermore, the deliverer terminal 9 transmits the delivery completion information including the delivery completion time and the delivery identification information, and the collection completion information including the collection completion time and the delivery identification information to the distribution base server 8 and the collection / delivery master 4. It also has the ability to do so.

  The user terminal 11 includes all terminals connected to the Internet 10 and includes both a terminal of a home delivery requester and a terminal of a home delivery destination. The type of terminal may be a computer or a mobile terminal such as a mobile phone.

  Hereinafter, the processing operation of the network-based home delivery system in the present embodiment will be described.

(Personal information registration system)
In order to use this network-based home delivery system, it is necessary to register personal information. Unregistered users wishing to use this system will access the “Yamato Transport Website” on the Web via the Internet 10 and click the “Collection / Redelivery button” on the Yamato Transport website. To the “collection / redelivery reception site”. Then, the "unregistered" button on the top page of the "collection / redelivery reception site" is clicked. Simultaneously with the click, a "personal information registration request" is transmitted from the user terminal 11 of the user via the Internet 10 to the Web server 1, and upon receiving this request, the Web server 1 displays the "personal information registration reception screen" on the user. Transmit to terminal 11. When the user fills in the required items (address, name, telephone number, E-mail address, etc.) in the entry on the screen and presses the confirmation button, the user terminal 11 sends the customer information (address, name, A telephone number, an E-mail address, etc.) are sent, and the Web site that receives the information transmits the customer information to the customer DB2, and the customer DB2 stores the customer information and forms a database. The personal information registration information can be corrected by accessing a personal information registration correction page in the “collection / redelivery reception site”. In addition, the use history of the present system is stored in the customer DB 2 in association with the personal information registered as described above, and when there is an inquiry of the past use history, the use history can be viewed by the user on the Web or the like. The system can be constructed as follows.

(Collection system)
The user who has registered personal information accesses the “Collection / Redelivery Reception Site” and clicks the “Personal Information Registered” button located on the top page of the “User Registration Screen”. Is displayed. Here, if the registered telephone number is entered and the confirmation button is clicked, a “collection request” is transmitted from the user terminal 11 (hereinafter referred to as “collection request terminal 11”) to the Web server 1 via the Internet 10 and received. Then, the Web server 1 transmits a “collection request screen” to the collection request terminal 11. The user can enter the required collection request information (requested date and time (including time zone), collection destination information such as address, name and telephone number, desired delivery date and time (including time zone), destination address and destination address in the entries on the screen. Filling in destination information such as name, destination telephone number and destination e-mail address, product information such as product name and size, payment method, etc.) and pressing the confirm button will complete the collection request procedure.

  When the user fills in the required collection request information and presses the confirmation button, the collection request information is transmitted from the collection request terminal 11 to the Web server 1, and the Web server 1 that has received the information checks whether there is an error in the received content. Check, if there is an error, correct it and store it in the pickup file, and at the same time, send “mail (including delivery identification information) indicating that the pickup request has been received” to the pickup request terminal 11 via the Internet 10. I do. Further, the Web server 1 extracts the responsible distribution base server 8 and the responsible delivery terminal 9 from the distribution base master 3 based on the address in the pickup request information. The collection request information is transmitted to the collection / delivery master 4 together with the information (address information). If the time when the collection request information is received is within business hours, the Web server 1 sends the collection request in the collection file to the charge distribution base server 8 and charge delivery terminal 9 via the mail server 4 and the network 7. The information is transmitted (processed as necessary), and is not transmitted to the responsible distribution base server 8 and the responsible delivery terminal 9 outside business hours.

  The responsible logistics base server 8 and the responsible delivery terminal 9 can receive the collection request information from the Web server 1 at any time during business hours, and check the received collection request information on the screen and immediately. You can make a collection plan. In particular, since the delivery person (driver) can receive the data on the collection route and modify the collection plan on the spot, it is possible to respond to an urgent collection request, and furthermore, from the telephone number of the collection request information, etc. It can also communicate directly with the pickup requester. Regarding a pickup request outside the business hours, the responsible distribution base server 8 and the delivery terminal 9 are started (switched on) at the start of business, and at the same time, a request for transmission of new pickup request information is sent to the pickup / delivery master 4. Then, the distribution base server 8 and the delivery terminal 9 can receive the new request information in charge. It is also possible to provide software that can print an invoice on a user's printer so that a user who has requested collection can print an invoice on which necessary items are entered. Further, a system can be constructed so that a fare can be estimated and settled when a pickup request is applied on the Web.

(Delivery notification system)
When the collection request information is transmitted from the collection request terminal 11 to the Web server 1 as described above, the Web server 1 that has received the collection request information includes the destination E-mail address in the collection request information in addition to the above processing. The user terminal 11 (hereinafter referred to as the "destination terminal 11") of the e-mail address of the destination e-mail address extracted from the customer DB 2 based on the destination information in the collection request information, if not described, is provided with the collection request information. Delivery information including a desired delivery date and time (displayed scheduled delivery date and time) and delivery identification information is transmitted via the Internet 10.

(Change delivery date and time)
The destination terminal 11 that has received the delivery information can transmit the delivery date / time change request information (including the delivery identification information) to the Web server 1 via the Internet 10. The Web server 1 that has received the delivery date / time change request information (including the desired delivery date / time and the delivery identification information) sends a “mail indicating that the delivery date / time change request has been received” to the destination terminal 11 and receives the content. If there is an error, the delivery date / time change request information is stored in the delivery change file, and the delivery date / time change request information is transmitted to the collection / delivery master 4 together with the delivery identification information. Then, during the business hours, the responsible distribution base server 8 and the responsible delivery terminal 9 are extracted from the distribution base master 3 and the collection / delivery master 4 based on the delivery identification information, and the responsible distribution base server 8 and the responsible delivery terminal are extracted. The delivery date / time change request information is transmitted to the server 9 via the mail server 4 and the network 7, and is not transmitted to the responsible distribution base server 8 and the responsible delivery terminal 9 outside business hours.

  The responsible distribution base server 8 and the responsible delivery terminal 9 can receive the delivery date / time change request information from the Web server 1 at any time during business hours, and confirm the delivered delivery date / time change request on the screen. Can immediately modify the delivery plan. In particular, since the deliverer (driver) can receive the message during the delivery and correct the delivery plan on the spot, it can respond to a sudden change in the delivery date and time, providing efficient delivery service without waste can do. It is also possible to directly communicate with the destination from the telephone number of the delivery date change request information. Regarding the delivery date / time change request information outside the business hours, at the start of business, the responsible distribution base server 8 and the deliverer terminal 9 are started (switched on), and at the same time, a new delivery date / time change request is sent to the collection / delivery master 4. The information transmission request is transmitted, and the distribution base server 8 and the deliverer terminal 9 can receive the new request information in charge.

(Redelivery system)
The user who has registered personal information accesses the “Collection / Redelivery Reception Site” and clicks the “Personal Information Registered” button located on the top page of the site. Screen to prompt "is displayed. Here, if the registered telephone number is entered and the confirmation button is clicked, a "redelivery request request" is transmitted from the user terminal 11 (hereinafter referred to as "redelivery request terminal 11") to the Web server 1 via the Internet 10, and In response, the Web server 1 transmits a “redelivery request screen” to the redelivery request terminal 11. The user must enter the necessary redelivery request information (delivery date, area code, slip number (delivery identification information), store code, etc.), redelivery desired date (including time zone), By filling in the address, name, telephone number, destination e-mail address, and other re-delivery information, and pressing the confirm button, the re-delivery request procedure can be completed. Note that the necessary redelivery request information only needs to include at least the slip number (delivery identification information) and the desired date of redelivery, so that the redelivery request procedure can be further simplified as compared with the conventional redelivery request procedure. .

  When the user fills in the unnecessary delivery request information and presses the confirm button, the redistribution request information is transmitted from the redistribution request terminal 11 to the Web server 1, and the Web server 1 that has received the error has an error in the received content. Is checked, and if there is an error, the error is corrected and stored in the redistribution file, and at the same time, a “mail (including the slip number) indicating that the redistribution request has been received” is sent to the redistribution request terminal 11 via the Internet 10. To send over. Further, the Web server 1 extracts the responsible distribution base server 8 and the responsible delivery terminal 9 from the distribution base master 3 based on the address in the pickup request information. The collection request information is transmitted to the collection / delivery master 4 together with the information (address information). If the time during which the redelivery request information is received is during business hours, the Web server 1 transmits the redelivery request information to the collection / delivery master 4 together with the slip number (delivery identification information) and determines whether the time is within business hours. For example, the responsible distribution base server 8 and the responsible delivery terminal 9 are extracted from the collection master 4 based on the slip number (delivery identification information), and the responsible distribution base server 8 and the responsible delivery person are transmitted via the mail server 4 and the network 7. The re-delivery request information in the re-delivery file is transmitted to the terminal 9 (processed as necessary). If the information is out of business hours, the Web server 1 sends the information to the responsible distribution base server 8 and the responsible delivery terminal 9. Do not send.

  The in-charge distribution base server 8 and the in-charge delivery terminal 9 can receive the re-delivery request information from the Web server 1 at any time during business hours, and check the transmitted re-delivery request information on the screen. You can make a delivery plan immediately. In particular, since the delivery person (driver) can receive the data on the delivery route, modify the delivery plan on the spot, and respond to an urgent re-delivery request, the delivery date is the same as the delivery date, which was difficult in the past. It is possible to sufficiently respond to the request for redelivery. For a redelivery request outside business hours, the responsible distribution base server 8 and the deliverer terminal 9 are started (switched on) at the start of business and, at the same time, new redelivery request information is transmitted to the collection / delivery master 4. The request is transmitted, and the distribution base server 8 and the delivery terminal 9 can receive the new request information in charge.

(Delivery management system)
Upon completion of the collection and delivery, the deliverer (driver) transmits the collection / delivery completion information including the delivery completion time and the delivery identification information from the delivery terminal 9 to the distribution base server 8 and the collection / delivery master 4, and the delivery / delivery is performed. The master 4 stores all the collected and delivered completion information in a database. Periodically or when necessary, the home delivery management server 5 compares the collection request information and the collection completion information in the collection / delivery master 4 with the redelivery request information or the delivery date change request information and the delivery completion information. And an instruction to extract request information having no delivery completion information, to calculate the difference between each desired date and time and the actual pickup date or delivery date and to aggregate the data for each deliverer or business office as necessary. Is transmitted to the collection and delivery master 4 for execution, and the contents of the delivery service can be evaluated based on the result from the collection and delivery master 4. The evaluation at this time can be arbitrarily set, for example, by extracting a delivery case having a difference of a predetermined time or more to create a list, creating a warning letter, or the like.

(Embodiment 2)
The network-based home delivery system of the present embodiment includes the same personal information registration system and home delivery management system as described above, and further facilitates various kinds of request information through a collection system, a delivery advance notification system, a delivery date change system, and a re-delivery system. This is an Internet-based home delivery system that is improved so that it can be transmitted to a deliverer terminal, and is additionally provided with a desired delivery date / time request system, a slip issuing system, and a delivery completion notification system.

  FIG. 4 is a diagram showing an example of a system configuration for realizing the home delivery system using the network according to the present embodiment. The system according to this embodiment includes a customer DB 22, a distribution base master 23, a collection / delivery master 24, a package While connecting the tracking information management server 25 and the print server 26, the Web server 21 is connected to the Internet 10 and a computer network (hereinafter referred to as “network”) 27, and connected to a large number of user terminals 11 via the Internet 10, 27, it is connected to a number of distribution base servers 28 and delivery terminal 29. A home delivery management server 30 is connected to the collection / delivery master 24.

  First, the customer DB 22, the distribution base master 23, the collection / delivery master 24, the package tracking information management server 25, and the print server 26 will be described.

  The customer DB 22 stores the assigned area identification information corresponding to the address of the collection destination or the delivery destination registered in advance by the user (code information which is finely divided into the whole country and assigned to each division. For example, it is coded by a postal code + a subdivision code, etc. ), User registration information (in other words, sender information) such as the user's name, telephone number information, address information, printer model, and IP address, as well as the destination name or name, address, telephone number, IP address, etc. "Customer information" including destination information, usage history information, complaint history, and other additional information (for example, designated depository information, family composition, and the user is an elderly person) are associated with each other to form a customer information record. It has a function to save in units. The customer DB 22 can be accessed by a distribution base server 28 and a deliverer terminal 29 via a network 27. The distribution base server 28 and the deliverer terminal 29 store customer history information such as usage history information, claim history, and other additional information. Information can be updated at any time. Further, it can be accessed from the user terminal 11 via the Internet 10. In this customer DB 22, a user can register a plurality of sender information and destination information, and the user can browse registration information of each user in the customer DB 22. Further, when the corresponding registration information item is clicked, the registration information is sent to the Web server 21 and can be incorporated into various request information.

  The logistics base master 23 includes responsible area identification information (common to the customer DB 22), responsible area name, group name, responsible driver name (code) as a delivery person, vehicle number, vehicle type (for example, with or without refrigeration function), The “in charge information” such as the telephone number information of the deliverer terminal 29 and the IP address of the deliverer terminal 29 are stored in association with each other for each unit record. The distribution base master 23 can be accessed by a distribution base server 28 and a delivery terminal 29 via a network 27. The distribution base server 28 and the delivery terminal 29 are assigned to the distribution information stored in the distribution base master 23 and The association can be changed at any time. For example, if you suddenly receive a request to collect a large amount of luggage, have a bad physical condition, a traffic jam or a traffic accident, etc. The base server 28 or the deliverer terminal 29 accesses the distribution base master 23 and changes the charge, so that the actual charge status can be reflected in real time.

  The collection / delivery master 24 in this example entrusts the package tracking information storage function in the collection / delivery master 4 of the above-described embodiment to the package tracking information management server 25, and collects the collection request information sent from the Web server 21 (; information necessary for the collection request). Means destination information such as address (area identification information in charge), name, telephone number, desired collection time, destination information such as destination address, destination name, destination telephone number, destination IP address, and desired delivery time・ Includes product information such as product name / size etc.), redelivery request information, delivery date change request information, status information indicating package status, returned information, damage information, lost information, misplaced information, etc. A function of accumulating the information for each transportation case in association with delivery identification information such as a slip number and a collection request reception number, and a Web service. Perform a search in response to a search request from such 21 and delivery management server 5 has a function of transmitting the result in terms of the processing and processing as required. Also, the pickup / delivery master 24 sends a “transport status inquiry request” to the package tracking information management server 25 at any time or every predetermined time, and “transportation information” in the collection / delivery master 24 and the package tracking information management server 25 A function is provided for collating the "package tracking information" with "delivery identification information" such as a pickup receipt number and a slip number as a key, and changing the status of the transportation case, that is, the "transportation case record".

  The baggage tracking information management server 25 confirms the status of each stage from the time the luggage is stored, such as the shipping confirmation (departure confirmation), the arrival confirmation, and the delivery completion, to the delivery of the luggage to the consignee. Collects information such as carry-out information, damage information, erroneous arrival information, transfer information, and return information (these are referred to as “package tracking information”) from the distribution base server 28 and the delivery terminal 29 on a regular or real-time basis. It has a function of storing and managing as one record unit in association with delivery identification information such as a slip number and a pickup request reception number for each transportation case (each record unit is referred to as a “package tracking information record”). For example, when a driver in charge as a delivery person collects a package (product), the driver sends “collected information”, “delivery completion information”, “absence information” and the like from the delivery terminal 29 on the spot, and the package tracking information management server 25. Send to Receiving this, the package tracking information management server 25 has a function of changing the status of the “package tracking information record” of the transportation case to “shipping confirmation”, “delivery completed”, or “absent”. Further, when a "transport status inquiry request" is issued, a function is provided for transmitting the stored package tracking information (preferably only the package tracking information of the package tracking information record whose status is newly updated).

  The print server 26 includes a slip print database 31 that stores print data creation information for each printer model in a database and a print information database 32 that stores various unique print data for each customer in a database and stores them. Information "and" Slip entry information (sender information such as address, name, telephone number, destination information such as destination address, destination name, destination telephone number, etc., product information such as desired delivery time zone, product name, size, product classification (ie , Cool Takkyubin (registered trademark), Takkyubin (registered trademark), payment / cash-on, collect, time service, and other types of transport services)) and create and send "slip print information" It has. Specifically, for example, the client DB 22 is inquired of the client's printer model from customer identification information (information that can identify the customer) such as a telephone number received by the Web server 21, and print data creation information matching the printer model is obtained. A function is provided for inquiring the slip print database 31 and editing "slip entry information" in accordance with the print data creation information to create "slip print information" suitable for the printer model. However, information that can directly specify the printer model can be included in the “slip issue request information”, or an interface for automatically reading the printer model can be added. The print server 26 also has a function of creating “unique print information” based on the “unique print issuance request information” and transmitting it. Specifically, based on the customer identification information such as the telephone number in the “unique print issuance request information” or the customer identification information such as the telephone number received by the Web server 21 separately from the unique printing issuance, the unique printing associated therewith is performed. It has a function of querying the print information database 32 for data, extracting the extracted unique print data, editing it as necessary, and transmitting it. It should be noted that the unique print data means print data that differs from customer to customer, such as various forms such as bills and delivery notes, advertisements, and plan documents, other than the slips attached to the package.

  The logistics base server 28 and the deliverer terminal 29 are the same as those in the above embodiment, but a terminal having a call function, a data transmitting / receiving function, and a function of storing received data is used as the deliverer terminal 29. can do. In this case, it is preferable that the communication function be provided with a hands-free function so that, for example, a call can be made safely while driving, and data can be confirmed on a monitor while talking. Various functions can be added to the delivery terminal 29. For example, a function to sort stored data by address or name, a credit card payment function to read a credit card, a barcode reading function to read a barcode, a function to transfer data to a nearby printer, a slip or a receipt, etc. A printer function capable of printing can be added.

  The Web server 21 includes a personal information registration reception unit, a collection request reception unit, a collection request reception notification unit, a delivery schedule notification request reception unit, a delivery schedule notification unit, a delivery date change request reception unit, a redelivery request reception unit, and a redelivery request. It includes a reception notifying unit, a desired delivery date and time receiving unit, a delivery completion notification request receiving unit, a delivery completion notifying unit, a print issuance request receiving unit, and a print information sending unit. As an interface with the user terminal 11, FIG. (Hereinafter referred to as "Yamato Transport Homepage").

  Hereinafter, a description will be given of points of the units included in the Web server 21 which are particularly different from the Web server 1 described above.

  The collection request receiving means of the Web server 21 also has a function of a collection request distribution means, and receives “collection request information (necessary for the collection request) from the sender's user terminal 11 (this is referred to as the sender terminal 11) via the Internet 10. Information means, for example, collection destination information such as address, name, telephone number, desired collection time zone, destination information such as destination address, destination name, destination telephone number, destination IP address, desired delivery time zone, product name, size, etc. Receiving the telephone number (either the telephone number in the collection request information or a telephone number received separately therefrom) in the customer DB 22 based on the received telephone number. The distribution base master 23 searches for the “IP address of the responsible delivery terminal 29” based on the extracted “area identification information”, Sends a "collection request information" to obtain as long as it is within work time "IP address of the responsible delivery terminal 29", has a not transmission function to the responsible delivery terminal 29 if the non-business hours. Further, it has a function of transmitting all received “collection request information” to the collection / delivery master 24 together with the “IP address of the responsible delivery terminal 29” as needed, and storing the information. In addition, at the same time as having the customer DB 22 extract the responsible area identification information, it also has a function of extracting the user's usage history and other additional information, and transmitting the extracted additional information to the responsible delivery terminal 29 or the collection / delivery master 24. I have. Note that the collection request information can be received on the Web, by e-mail, or as EDI data.

  Upon receiving “delivery schedule notification request information (information necessary for the delivery schedule notification request)” together with or separately from the collection request information, the delivery schedule notification request receiving unit transfers the “delivery schedule notification request information” to the collection / delivery master 24. To make the transportation case record the status of waiting for delivery schedule notification. It should be noted that the delivery schedule notification request information can be received on the Web, received by e-mail, or received as EDI data. The delivery schedule notifying means extracts a transport case record of a delivery schedule notification waiting status newly in a shipping state as a result of comparing the transportation information in the collection / delivery master 24 with the package tracking information in the package tracking information management server 25. It has a function of transmitting "delivery information" including at least delivery identification information such as a slip number and a desired delivery time zone to a destination IP address associated with the transportation case record.

  The delivery date / time change request receiving unit also has a function of a delivery date / time change request distribution unit, and receives “delivery date / time change request information (delivery date / time change) from the destination user terminal 11 (this is referred to as the destination terminal 11) via the Internet 10. Means the information required for the request, including at least the slip number and the desired delivery time)), and then instructs the collection and delivery master 24 to extract the "delivery address or responsible area identification information" based on the slip number. The distribution base master 23 extracts the “IP address of the responsible delivery terminal 29” based on the “address of destination or responsible area identification information”, and obtains the “IP address of the responsible delivery terminal 29” during business hours. "Delivery date / time change request information" is sent to the "address", and "Delivery date / time change request information" is sent to the "IP address of the responsible delivery terminal 29" outside business hours. It has a not send function. Further, it has a function of transmitting all the received “delivery date / time change request information” to the collection / delivery master 24 and storing the same. It should be noted that the delivery date / time change request information can be received on the Web, received by e-mail, or received as EDI data.

  The redelivery request receiving means also has the function of the redelivery request distribution means, and transmits the “redelivery request information (meaning information necessary for the redelivery request, at least the slip number and the redelivery (Including the desired time zone) ", the" delivery address or responsible area identification information "associated with the slip number is extracted by the collection and delivery master 24, and based on the obtained" delivery address or responsible area identification information ". The distribution base master 23 extracts the “IP address of the responsible delivery terminal 9”, sends “re-delivery request information” to the IP address during business hours, and sends it to the IP address outside business hours. Has a function of not transmitting “redelivery request information”. Further, it has a function of transmitting all the received “redelivery request information” to the collection / delivery master 24 and storing the same. The redelivery request information can be received on the Web, by e-mail, or as EDI data.

  Upon receipt of the desired delivery time zone information and the slip number, the desired delivery date and time receiving means transmits the desired delivery time zone information and the slip number to the collection / delivery master 24 to newly create a transportation case record and to store the transportation case record. Has a function to set the status to a shipping confirmation waiting status.

  When the delivery completion notification request receiving means receives the "delivery completion notification request information (meaning information necessary for the delivery completion notification request)" together with or separately from the pickup request information, the "delivery completion notification request information" It has a function of transmitting the transportation case record to the delivery master 24 to make it a delivery completion notification waiting status. Note that the delivery completion schedule notification request information can be received on the Web, received by e-mail, or received as EDI data. The delivery completion notifying means extracts a transport case record having a delivery completion notification waiting status newly in a delivery completed state as a result of comparing the transport information in the collection / delivery master 24 with the package tracking information in the package tracking information management server 25. And it has a function of transmitting delivery completion information including at least the delivery completion time to the IP address associated with the transportation case record.

  When receiving the “slip issuance request information (including information necessary for the slip issuance request)” sent from the sender terminal 11 via the Internet 10, the print information request receiving unit receives “slip issuance request information” and “slip issuance”. It has a function of transmitting the entry information (this is sent together with or separately from the “slip issue request information”, for example, as “collection request information”) to the print server 26. The print information request receiving unit receives “unique print issuance request information (including print data type, printer type and customer identification information as necessary)” sent from the sender terminal 11 via the Internet 10. Then, a function of transmitting the “unique print issuance request information” and customer identification information such as a telephone number to the print server 26 is provided. The print information sending unit sends the “slip print information” or “unique print data” sent from the print server 26 depending on the contents of the sender terminal 11 or “slip issue request information” or information attached thereto. It has a function to transmit to the printer mounted on the vehicle of the responsible driver who is the responsible person. If the pickup number is not included in the “collection request information” and the “slip issuance request information”, the print information sending unit issues the slip number and outputs the “slip print information” with the slip number. It also has a function of transmitting to the sender terminal 11.

  The home delivery management server 30 compares the request information such as the collection request information, the redelivery request information, and the delivery date / time change request information in the collection / delivery master 24 with the package tracking information corresponding to each request information. Extract request information without delivery completion information, calculate the difference between each desired date and time and the actual pick-up date or delivery date and time, and issue instructions such as totaling for each deliverer or business office as necessary. It has a function of creating, transmitting this command to the collection and delivery master 24 and executing it, and a function of evaluating the contents of the delivery service based on the result from the collection and delivery master 24.

  Hereinafter, an example of the processing operation of the network-based home delivery system of the present example will be described.

  The personal information registration system is the same as in the above embodiment, but it is preferable that the user who uses the print issuing system registers the printer model (model). However, the printer model can be included in the print issuance request information.

(Collection acceptance system)
When the user who has registered personal information accesses the "collection / redelivery reception site", a "box for prompting the input of a telephone number (customer number) and a password" is displayed, and the registered telephone number and the registered password are displayed. And click the “Receive pickup button”. Then, a “collection reception screen” is transmitted from the Web server 21 to the sender terminal 11 of the collection requester.

  As shown in FIG. 6, the “collection reception screen” includes a sender information input field for prompting input of sender information (including collection destination information such as an address, a name, a telephone number, and a desired collection time zone). A destination information input field that prompts for information (delivery address, destination name, destination telephone number, destination IP address, etc.) and baggage information that prompts input of package information (such as desired delivery time zone, product information such as product name and size) Along with the input fields, a pickup request button, a slip issue request button, a delivery schedule notification request button, and a delivery completion notification request button are provided. When the sender information and the destination information are registered in the customer DB 22, the user browses the registered information in the customer DB 22 and clicks on the corresponding portion to complete the input, and it is troublesome to input these information one by one. Can be omitted.

  Here, by inputting information necessary for collection reception in the above-mentioned "collection reception screen" and clicking a "collection request button", the above-mentioned entry information is transmitted to the Web server 21, and the Web server 21 transmits at least a collection request. It is determined whether or not the "request for collection" information necessary for the customer is included. If the information is not included, the user is prompted to input necessary information. Inquiry about "additional information" such as "identification information" and usage history information, and let the distribution base master 23 extract the "IP address of the responsible delivery terminal 29" associated with the extracted "charged area identification information". If it is within, the "collection request information" and the "additional information" are transmitted to the extracted "IP address of the responsible delivery terminal 29".

  By transmitting the "collection request information" and "additional information" to the responsible delivery terminal 29 as described above, the collection request information can be promptly and appropriately delivered to the responsible delivery person. Can respond quickly. Since it is possible to go to pickup after confirming the "additional information", even if a complaint history, a problem history, or a special request is included, a high-quality response can be taken in consideration thereof. The processing outside business hours is the same as in the above embodiment. Also, after the delivery person in charge who has received the "collection request information" confirms the contents of the reception, the "information indicating that the collection request has been accepted" is sent from the responsible delivery terminal 29 to the Web server 21 or the Web server 21 and the logistics base in charge. The system can also be designed so that, when it is transmitted to the server 28, “e-mail of the contents that the responsible delivery person has received and understood the contents of the collection request” is transmitted from the Web server 21 to the sender terminal 11.

(Delivery notification system)
After inputting necessary items in the respective input fields in the above “collection reception screen” and clicking the “delivery schedule notification request button”, “delivery schedule notification request information (including delivery identification information such as a slip number or a collection reception number) )) Is transmitted to the Web server 21. The Web server 21 determines whether at least the information necessary for the delivery schedule notification is included. If the information is not included, the Web server 21 prompts for input of necessary items. Delivery schedule notification request information (including delivery identification information such as a slip number or a collection receipt number) "to the collection / delivery master 24. Upon receiving this, the collection master 24 sets the transportation case record of the transportation case associated with the delivery identification information as the delivery schedule notification waiting status.

  On the other hand, the above-mentioned “collection request information” is received by the delivery terminal 29 and the delivery is checked by the delivery terminal 29, and the delivery person (driver) who has completed the collection sends the “collected information (including the slip number)” from the delivery terminal 29 to the package. When transmitted to the tracking information management server 25, the baggage tracking information management server 25 that has received this updates the "package tracking information record" of the transportation case to the "shipment confirmation" status. The collection / delivery master 24 and the package tracking information management server 25 collate the “transportation information” in the collection / delivery master 24 with the “package tracking information” in the package tracking information management server 25 at any time or at a predetermined time interval. Since the status of the “Case record” is updated, when the “Transportation case record” in the status of waiting for delivery schedule notification newly changes to the “Shipment confirmation” status, at least the destination IP address associated with this "Delivery information (for example, slip number, scheduled delivery time zone, product category, price of product, etc., product name, sender name / address / email address / message, destination name, etc.)" including the slip number and the desired delivery time zone Is transmitted as “delivery schedule notification mail (E-mail)”. At this time, it is preferable to embed a “delivery date change request button” linked to the “delivery date change reception page” in the “collection / redelivery reception site” in the “delivery schedule notification mail”.

  By transmitting the “delivery schedule notification mail” to the destination terminal 11 in this way, only the transportation item whose shipping status has been confirmed can be notified of the delivery schedule to the destination. Nevertheless, the inconvenience that the package does not arrive can be eliminated. If the shipping status is not confirmed, for example, in the case of canceling after receiving a collection request, it is expected that the package will not arrive despite the delivery schedule notification. Note that the slip number input at the time of requesting the delivery schedule notification is based on whether the user has previously obtained a slip with a slip number (invoice), or beforehand using a slip issuing system to send the slip (with invoice and slip number). This is possible when printing. In other cases, delivery schedule notification request information can be transmitted with delivery identification information such as a pickup receipt number, or a delivery schedule notification request can be made by inputting the slip number of the slip received at the time of package pickup. .

(Delivery date change system)
The destination terminal 11 that has received the “delivery schedule notification mail” can transmit “delivery date change request information” to the Web server 21 via the Internet 10. Specifically, access the "delivery date change reception page" from the "collection / redelivery reception site", or click the "delivery date change request button" in the "delivery schedule notification e-mail" to change the "delivery date change request". The user directly accesses the "reception page", inputs necessary information, that is, "delivery date change request information (slip number, desired delivery time zone, etc.)" in the "delivery date change reception screen", and clicks a confirmation button. Then, this “delivery date / time change request information (including the slip number and the desired delivery time zone)” is sent to the Web server 21, and the Web server 21 that has received the information includes information necessary for the delivery date / time change. If it is not included, it prompts the input of necessary items. If it is included, the collection / delivery master 24 is inquired of the "charge area identification information" associated with the slip number, and the obtained "charge area identification" is obtained. The distribution base master 23 is inquired of the “IP address of the responsible delivery terminal 29” based on the “information”, and if it is within business hours, “delivery date change request information (slip number and desired delivery time zone) is sent to the IP address. Etc.) ". The processing outside business hours is the same as in the above embodiment. If the telephone number of the delivery terminal 29 is included in the “delivery schedule notification mail” to be sent to the delivery destination, the delivery destination receiving the request directly calls the delivery terminal 29 and makes a request to change the delivery date and time. You can do it. After the delivery person receiving the “delivery date and time change request information” confirms the received content, the “delivered date and time change request approved” information is sent from the responsible delivery terminal 29 to the Web server 21 or the web server 21. The system should be designed so that, when transmitted to the distribution base server 28 under the jurisdiction, the "mail having the content that the responsible delivery person has received and understood the request for changing the delivery date and time" is transmitted from the Web server 21 to the destination terminal 11. You can also.

(Redelivery system)
When the user who has registered personal information accesses the "collection / redelivery reception site", a "box for prompting the input of a telephone number (customer number) and a password" is displayed, and the registered telephone number and the registered password are displayed. Is input and the “Redelivery reception button” is clicked, and a “Redelivery reception screen” is transmitted from the Web server 21 to the destination terminal 11 in response to the input. If the delivery identification information such as the slip number is input without inputting the “telephone number (customer number) and password”, the “redelivery reception screen” is transmitted from the Web server 21 to the destination terminal 11. It is also possible to design.

  In the “Redelivery Screen”, the sender information such as the sender's address, name, and phone number, the delivery address information entry fields such as the delivery address, delivery name, delivery phone number, and delivery IP address, as well as the product name and size of the package In addition to the delivery information such as item information, a field for prompting the user to input redelivery request information is displayed. At this time, it is also possible to provide an input field for a person who wants to change the delivery address in the “redelivery reception screen” (for example, with a comment such as “If you want to change the delivery address, click here”). Therefore, necessary information (that is, redelivery request information) is required for required items of the “redelivery reception screen” (for example, delivery information such as a delivery date, an area code, a slip number, and a store code, a desired redelivery time zone, etc.). When the “redelivery request button” is clicked after the input, the “redelivery request information” is transmitted to the Web server 21, and the Web server 21 determines whether or not necessary information is included and must include the necessary information. In this case, the user is prompted to input necessary information. If the information is included, the collection / delivery master 24 is inquired of the “charge area identification information” associated with the slip number, and the distribution base master 23 is obtained based on the obtained “charge area identification information”. Inquire about the “IP address of the responsible delivery terminal 29”, and if it is within business hours, send “re-delivery request information” to the IP address. The processing outside business hours is the same as in the above embodiment. Also, after the responsible delivery person who has received the “redelivery request information” confirms the received content, the “delivery request acknowledged information” is transmitted from the responsible delivery terminal 29 to the Web server 21 or the Web server 21 and the jurisdiction. When transmitted to the distribution base server 28, the system can be designed so that “e-mail whose contents have been received and acknowledged by the responsible delivery person” is transmitted from the Web server 21 to the destination terminal 11.

  By transmitting the “redelivery request information” to the responsible delivery terminal 29 as described above, the redelivery request information can be promptly and appropriately delivered to the responsible delivery person. Can also respond quickly. Further, since the necessary redelivery request information only needs to include at least the slip number and the desired redelivery date and time (time zone), the procedure can be further simplified as compared with the conventional redelivery request procedure.

(Delivery date / time request system)
For example, when a product is purchased by mail order, the mail order company may notify the purchaser of the slip number in advance. In such a case, the system is such that the consignee, that is, the destination side, can directly specify the desired delivery date and time separately from the collection request.

  When the user who has registered personal information (consignee) accesses the "collection / redelivery reception site", a "box for prompting the user to enter a telephone number (customer number) and password" is displayed. If the user inputs the registered password and clicks the “Delivery desired date / time request reception button”, the “Delivery desired date / time reception screen” is transmitted from the Web server 21 to the destination terminal 11. If the delivery identification information such as the slip number is input without inputting the "telephone number (customer number) and password", the "delivery desired date and time reception screen" is transmitted from the Web server 21 to the destination terminal 11. It is also possible to design as follows.

  In the “Delivery date and time reception screen”, in addition to the slip number input field and the desired delivery time zone input field, if necessary, the sender information input fields such as the sender's address, name, telephone number, etc., the destination address, the destination name, A destination information input column such as a destination telephone number and a destination IP address, and a delivery information input column such as item information such as a package name and size are displayed. Then, after inputting necessary information (for example, a slip number and a desired delivery time zone) in the screen and clicking a “delivery desired date and time request button”, the input information is transmitted to the web server 21 and the web server 21 Is determined whether or not necessary information is included. If not, the user is prompted to input necessary information. If the required information is included, the information is sent to the collection and delivery master 24. The collection / delivery master 24 that has received this creates a new transportation case record by associating the desired delivery time zone information with the slip number, and sets the status of the transportation case record to “waiting for shipment confirmation”. On the other hand, as described above, the pickup / distribution master 24 and the package tracking information management server 25 communicate with the “transportation information” in the collection / delivery master 24 and the “package tracking information” in the package tracking information management server 25 at any time or every predetermined time. When the shipping matter record in the status “waiting for shipment (shipment) confirmation” is “shipped (shipped) confirmed”, the status of the “transportation matter record” in the collection / delivery master 24 is changed, An “email confirming the shipment” is transmitted to the destination IP address associated with the transportation case record. Next, as a result of checking the “transportation information” in the collection / delivery master 24 with the “package tracking information” in the package tracking information management server 25, the status of the above-mentioned transportation case record is changed to the “arrival” status (that is, the destination side). When the package arrives at the business office or the luggage collection and delivery center of the company), the collection / distribution master 24 is inquired of the “charge area identification information” associated with the slip number, and the obtained “charge area identification information” is also obtained. Then, the distribution base master 23 is inquired of the "IP address of the responsible delivery terminal 29", and if it is within business hours, "delivery desired time zone information" is transmitted to the IP address. The processing outside business hours is the same as in the above embodiment. Further, after the responsible delivery person who has received the “desired delivery time zone information” confirms the content of the reception, the “delivered desired time request acknowledged information” is transmitted from the responsible delivery person terminal 29 to the Web server 21 or the web server 21. The system should be designed so that, when it is transmitted to the distribution base server 28 under the jurisdiction, the "mail having the content that the responsible deliverer has received and understood the request for the desired delivery time" is transmitted from the Web server 21 to the destination terminal 11. You can also.

(Delivery completion notification system)
After inputting necessary items in the respective input fields in the “collection reception screen” and clicking the “delivery completion notification request button”, “delivery completion notification request information (including delivery identification information such as a slip number or a collection reception number) )) Is transmitted to the Web server 21. The Web server 21 determines whether or not the information necessary for the delivery completion notification is included at least. If the information is not included, the Web server 21 prompts for input of necessary items. Delivery completion notification request information (including delivery identification information such as a slip number or a collection receipt number) "to the collection / delivery master 24. The collection / delivery master 24 receiving this sets the transportation case record of the transportation case associated with the delivery identification information as the delivery completion notification waiting status.

  When the responsible delivery person (driver) who has completed the delivery transmits the “delivery completion information” from the delivery terminal 29 to the package tracking information management server 25, the package tracking information management server 25 receives the “delivery information” and “package tracking” of the transportation item. Information Record "to" Delivery Complete "status. As a result of collation of the “transportation information” in the collection / delivery master 24 with the “package tracking information” in the package tracking information management server 25, if the “transportation item record” of the delivery completion notification waiting status newly changes to the “delivery completed” status. Then, “delivery completion information” including at least the delivery completion time is transmitted to the destination IP address associated with the transportation case record. For example, when Mr. Ko gives a gift to Mr. Hei via the department store, the direct collection requester is the department store, but the true sender is Mr. Ko. In such a case, it is preferable to send the "Delivery Completion Information" to both Mr. Ko and the department store. Therefore, set multiple destination IP addresses of the "Delivery Completion Information" in association with one transportation case record. It is preferable that “delivery completion information” can be transmitted to a plurality of terminals.

  In the pick-up system, delivery date change system, re-delivery system, and desired delivery date request system in the above embodiment, each request information is described to be transmitted only to the responsible delivery terminal 29. It is preferable to transmit the information to the distribution base server 28 that controls the terminal 29. Not only is it important for each logistics base to manage the service status in the jurisdiction area, but if the responsible delivery terminal 29 cannot receive the data, the logistics base server 28 once stores the data and becomes able to receive it. It is also possible to transmit data to the deliverer terminal 29.

(Slip issuing system)
After inputting the necessary items (but not all of the items described in the slip) in each of the input fields in the above-mentioned "collection reception screen", clicking the "slip issuance request button" will result in "input information" (Sender information such as address, name, phone number, etc., destination information such as destination address, destination name, destination phone number, etc., product information such as desired delivery time zone, luggage type, size, etc., product classification (that is, Cool Takkyubin (registered trademark) ), "Takkyubin (registered trademark)", "payment / cash on delivery, collect, time service, etc.), and slip entry request information)" and "slip issue request information" are transmitted to the Web server 21. Determines whether or not necessary information is included. If not, prompts the user to input necessary information. If the information is included, “input information” and “slip issue request information” are included in the print server. It is sent to the 6. The print server 26 receiving this generates “slip print information” suitable for the printer type used by the user based on the “input information” and the “slip issue request information”, and transmits this via the Web server 21. The message is transmitted to the sender terminal 11. Then, when the sender terminal 11 transmits the received “slip print information” to a printer connected to the sender terminal 11 and prints it, for example, the “input information” is printed at a predetermined position as shown in FIG. Can be issued. Depending on the setting, for example, as shown in FIG. 8, a "paste slip", a "delivery slip", a "customer's copy and receipt" and a "sales slip" are printed on one sheet of plain paper (for example, A4 size). , "Input information" can be arbitrarily arranged and edited in an arbitrary format.

  With this slip issuing system, the user can easily print the slip (invoice) at home or office, so that the shipping procedure can be simplified as compared with the conventional case. Also, by linking the collection request information with the slip issue request, it is not necessary to input slip entry information again after inputting the collection request information, and the procedure is further simplified. It should be noted that the contents of the "slip issue request information" or "information attached thereto" include a transmission command to the printer mounted on the vehicle of the driver in charge of the delivery and the IP address of the printer. Is transmitted to the Web server 21 so that the "slip print information" can be transmitted to the in-vehicle printer. In this way, even when the user does not have a printer at home, the labor and time required to write a slip at the time of collection can be reduced.

  As shown in FIG. 5, a “slip issue reception page” is provided in the “collection / redelivery reception site”, and input fields substantially the same as those in the “collection reception screen”, such as an address and Sender information input fields such as name and telephone number, destination address input fields such as destination address, destination name and destination telephone number, item information input fields such as desired delivery time zone, package type and size, Cool Takkyubin (registered trademark), Provide a product category input field to specify the type of transportation service such as Takkyubin (registered trademark), payment / cash on delivery, collect, time service, etc., arrange an input confirmation button and a collection request button, and click the input confirmation button Then, the “input information” and the “slip issuance request information” are transmitted to the Web server 21 and thereafter are processed in the same manner as in the above-mentioned slip issuance system, while the pickup request button is clicked. When transitions to "collection receiving screen" above, and the said input information in the "collection acceptance screen" is displayed, it is also possible to design so it is sufficient to input only missing item.

(Delivery management system)
The home delivery management server 30 periodically or when necessary, transport information in the collection / delivery master 24, particularly various request information such as collection request information, redelivery request information, delivery date change request information, and the like, and the package tracking information management server 25 And the request information without collection completion information and delivery completion information is extracted, and the difference between the desired date and time and the actual collection date or delivery date and time is calculated. An instruction is generated for each user or each business office, and the instruction is transmitted to the collection and delivery master 24 for execution, and the contents of the delivery service are evaluated based on the result from the collection and delivery master 24. The evaluation at this time can be arbitrarily set, for example, by extracting a delivery case having a difference of a predetermined time or more to create a list, creating a warning letter, or the like.

1 is a diagram illustrating an example of a system configuration for realizing a network-based home delivery system according to the present invention. It is a figure showing the structure of the Web site. FIG. 3 is a diagram showing a transition structure of the Web site in FIG. 2. It is the figure which showed the other example of the system configuration for realizing the network delivery system of this invention. FIG. 3 is a diagram showing a structure of a Web site different from FIG. 2. FIG. 6 is a diagram illustrating a configuration of a pickup reception screen on the Web site in FIG. 5. It is the figure which illustrated an example of the slip printed by the slip issuing system. FIG. 4 is a diagram illustrating a print example printed by a slip issuing system.

Explanation of symbols

1 Web server 2 Customer information database server (customer DB)
3 distribution base master server (distribution base master)
4 Collection and delivery master server (collection and delivery master)
5 Delivery management server 6 Mail server 7 Computer network (network)
8 Distribution base server 9 Delivery terminal 10 Internet 11 User terminal 21 Web server 22 Customer information database server (customer DB)
23 Distribution base master server (distribution base master)
24 Collection and Delivery Master Server (Collection and Delivery Master)
25 Package tracking information management server 26 Print server 27 Computer network (network)
28 distribution base server 29 delivery terminal 30 home delivery management server 31 slip print database 32 print information database

Claims (2)

A Web server, a logistics base master server that stores at least an IP address of a distribution base server or a delivery terminal, a customer information database that stores customer information including an IP address of a user terminal, and a collection / delivery master server that stores transport information. An Internet-based home delivery system comprising a package tracking information management server that stores package tracking information, and connected to a user terminal, a logistics base server, and a deliverer terminal so as to be able to transmit information.
A function in which the Web server receives the delivery identification information and the desired delivery date and time information transmitted from the user terminal, and transmits the information to the collection / delivery master server;
A function in which the collection / delivery master server that has received the delivery identification information and the desired delivery date / time information creates a new transportation case record by associating the delivery identification information with the desired delivery date / time information, and stores the transportation case record as a shipping confirmation wait status. When,
The transportation information accumulated by the collection / delivery master server and the package tracking information accumulated by the package tracking information management server are collated at any time or periodically, and as a result of the collation, a new shipment status is confirmed in the shipping matter in a dispatch confirmation waiting status. A function of extracting the carried transportation case, and the distribution base master server extracting the IP address of the responsible distribution base server or the responsible delivery terminal or both based on the responsible region identification information associated with the transportation case,
A network-based home delivery system having a function of transmitting the delivery identification information and the desired delivery date / time information to the extracted IP address by a Web server. The delivery identification information and the desired delivery date and time information transmitted from the user terminal are received by the network-based home delivery system, and the network-based delivery system creates a new transportation case record by associating the delivery identification information with the desired delivery date and time information. Accumulating the shipping matter record as a shipment confirmation waiting status,
The network-based home delivery system checks the transportation information stored in the collection / delivery master server and the package tracking information stored in the package tracking information management server at any time or periodically, and as a result of the comparison, determines whether or not the transportation item is in the shipping confirmation waiting status. Extracting a transport case in which the shipping status is newly confirmed, and extracting an IP address of the responsible logistics base server or the responsible delivery terminal or both based on the responsible area identification information associated with the transport case;
A delivery date / time request receiving method, comprising: a step of transmitting the delivery identification information and the desired delivery date / time information to the extracted IP address by a network-based home delivery system.

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