JP2004029935A - Question reception system and question reception method - Google Patents

Abstract

An object of the present invention is to provide a question accepting system and a question accepting method capable of obtaining a highly specialized answer while keeping the price paid for the answer of a question low by efficiently asking questions efficiently.
When a management server receives a question from an employee terminal together with a question ID number, the management server transmits the received question to other employee terminals (step S205). A related question is asked for (step S205). When receiving the related question from the employee terminal 12, the management server 14 transmits a past question and answer related to the question to the employee terminal 12 based on the received related question (step S210).
[Selection diagram] FIG.

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a question receiving system and a question receiving method, and for example, to a question receiving system and a question receiving method capable of obtaining an answer of a highly specialized question from an expert.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, highly specialized questions such as rules and laws of the International Organization for Standardization (ISO) are sometimes asked to ISO specialists and legal experts (eg, lawyers and patent attorneys). In this case, it is common to pay a consultation fee or the like as compensation for the answer to the question. At work, these highly specialized questions are usually raised by specialized departments (such as the General Affairs Department or the Legal Department). However, if a highly specialized question arises in a department that is completely different from the specialized department, contact the above-mentioned expert via a person in the company (for example, an ISO representative or a legal department representative). Can be
[0003]
[Problems to be solved by the invention]
However, when a person in charge is asked a lot of similar questions from multiple departments, the person in charge cannot answer these questions properly, forgets to ask the question, or receives a different answer from the answer desired. There was something to do. For this reason, as described above, when a price is paid as a price for the answer, the price cannot be effectively used.
[0004]
The present invention has been made in view of the above-described problems, and by efficiently asking questions without waste, a question receiving system capable of obtaining highly specialized answers while keeping the price paid for answering questions low. It is to provide a method for accepting questions.
[0005]
[Means for Solving the Problems]
In order to solve the above problem, the invention according to claim 1 includes a question storage unit that stores a question received from a user terminal, and associates an answer given by the respondent with the question with the question. Answer storage means for storing, a question related to the question received from the user terminal, and an answer corresponding to this question, a past question answer search means for respectively searching from the question storage means and the answer storage means, A gist of the present invention is that there is provided a past question and answer transmitting means for transmitting the question and the answer searched by the past question and answer searching means to the user terminal.
[0006]
According to a second aspect of the present invention, in the question receiving system according to the first aspect, the answer storage unit transmits the question stored in the question storage unit to a terminal of a respondent, And storing an answer to the question received from the terminal.
[0007]
According to a third aspect of the present invention, in the question receiving system according to the first or second aspect, the question and the answer are classified and stored in the question storage unit and the answer storage unit, and the past question is stored. The answer search means extracts the questions and the answers belonging to the same classification and transmits them to the user terminal.
[0008]
According to a fourth aspect of the present invention, in the question receiving system according to any one of the first to third aspects, the related information related to the question is set within a predetermined time after the question is stored in the question storage unit. The system further comprises a related question accepting unit that accepts a question, wherein the question storage unit also stores the related question as the question.
[0009]
The invention according to claim 5, wherein a question storage means for storing a question received from the user terminal, an answer storage means for storing an answer given by the respondent to the question in association with the question, Within a predetermined time after the question is stored in the storage means, further comprising a related question receiving means for receiving a related question related to the stored question, wherein the question storage means includes a related question received by the related question receiving means. Is stored as the question.
[0010]
According to a sixth aspect of the present invention, in the question receiving system according to any one of the first to fifth aspects, a question transmitted to the answerer's terminal from the question stored in the question storage means. The gist is further provided with a selection means for selecting
[0011]
According to a seventh aspect of the present invention, there is provided the question acceptance system according to any one of the first to sixth aspects, further comprising a respondent information storage unit for storing respondent information on the respondent who makes the answer. That is the gist.
[0012]
According to an eighth aspect of the present invention, in the question receiving system according to the seventh aspect, the question storage unit stores desired answerer identification information about a desired answerer of the user received from the user terminal, and stores the question The gist is to store the information in association with.
[0013]
According to a ninth aspect of the present invention, in the question accepting system according to any one of the first to eighth aspects, the respondent information storage means includes a reply transmitted to the user terminal that transmitted the question, The gist of the present invention is to store identification information of a respondent who has answered and evaluation of the answer received from the user terminal in association with the respondent.
[0014]
According to a tenth aspect of the present invention, in the question receiving system according to any one of the first to ninth aspects, means for determining payment information for the respondent and storing the information in association with the respondent is provided. The point is to provide further.
[0015]
The invention according to claim 11 is characterized in that the question storage means receives the question only when receiving a user identifier for specifying a user who uses the user terminal.
[0016]
According to a twelfth aspect of the present invention, in the question receiving method according to the eleventh aspect, a question storing step of storing a question received from the user terminal, and an answer storing step of storing an answer to the question in association with the question. In the step and the question storing step, when the question is received, a question and an answer related to the question are detected, and the detected question and the answer are transmitted to the user terminal.
[0017]
The invention according to claim 13, further comprising a related question receiving step of receiving a related question related to the question within a predetermined period after the user terminal receives the question in the question storing step. Make a summary.
[0018]
According to a fourteenth aspect of the present invention, in the question accepting method according to any one of the eleventh to thirteenth aspects, a question storing step of storing a question received from a user terminal, A question storing method, comprising: an answer storing step of storing the answer in association with the answering step; and, after the answer storing step is performed, a settlement step of paying the answer to the respondent who made the answer. The method may further include a related question receiving step of receiving a related question related to the question within a predetermined period after the user terminal receives the question.
[0019]
(Action)
According to the first or twelfth aspect of the present invention, a past question related to the received question and its answer are searched and transmitted to the user terminal that transmitted the received question. Therefore, when a question similar to the accepted question has already been asked in the past, an answer to the accepted question can be obtained from the past questions and answers. Therefore, it is possible to quickly obtain an answer to the accepted question, and it is not necessary to ask the expert again for the same question, so that the question can be efficiently asked without waste. In other words, it is possible to obtain a highly specialized answer to a question while effectively using the past answer and keeping the price paid for the answer to the question low.
[0020]
According to the invention described in claim 2, the question is transmitted to the respondent terminal of the respondent who is an expert, and the answer to the question is obtained. Therefore, since it is possible to recruit the respondents widely, it is also possible to obtain answers to more specialized questions and more understandable answers.
[0021]
According to the third aspect of the present invention, since the past questions and answers can be extracted and transmitted to the user terminal, the questioning user can find the answers and questions related to the questions more easily. Can be. Therefore, it is possible to obtain the answer to the question asked by the user from the answer and the question related to the question.
[0022]
According to the invention described in claim 4, 5, 13, or 14, a related question related to this question is received within a predetermined time after receiving one question. That is, since a related question can be received and a plurality of questions can be asked at once, it is possible to ask a question efficiently to a respondent, and to obtain an answer more efficiently.
[0023]
According to the invention described in claim 6, a question to be asked to the respondent is selected from the received questions. Therefore, since only important questions can be inquired, it is possible to obtain answers to highly specialized questions while keeping the price paid for the answers low.
[0024]
According to the invention described in claim 7, the respondent information storage means stores the answer, the respondent identification information, and the evaluation of the answer from the user in association with the respondent information. Therefore, the evaluation of the respondent can be obtained accurately, and the user who next asks a question can easily select the desired respondent.
[0025]
According to the invention described in claim 8, the user who has asked the question can transmit the request of the respondent who answers the question, so that the answer that is easier for the user who asked the question can be obtained.
[0026]
According to the ninth aspect of the present invention, the user who asks the question evaluates the respondent who answered the question. Therefore, the respondent can be evaluated according to the actual answer, and the user who will ask a question in the future can determine the respondent who wants to answer and obtain a more appropriate answer with reference to this evaluation. be able to. In addition, since a clearer answer can be obtained, the answer can be obtained more efficiently.
[0027]
According to the tenth aspect of the present invention, it is possible to easily make an appropriate payment to the respondent. In other words, it is easy to make a large payment for respondents who give good answers, and to make low payments for those who give inappropriate answers. Can be performed, and the quality of the answer can be improved.
[0028]
According to the eleventh aspect, a question can be received only when a user identifier for identifying a user is received from a user terminal. Therefore, it is possible to minimize the possibility of unrelated persons asking questions and to ask highly specialized questions at low cost.
[0029]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, an embodiment of a question acceptance system embodying the present invention will be described with reference to FIGS.
[0030]
As shown in FIG. 1, in the office C, a plurality of user terminals 11, 12, 13 as user terminals used by each employee are connected to the management server 14. The management server 14 is connected to the administrator terminal 15 in the office C. The administrator terminal 15 functions as a selection unit that manages questions and selects a question to be inquired from among the received questions. The management server 14 is connected via a network N to a plurality of respondent terminals 16 which are used by expert respondents. Each of the employee terminals 11, 12, 13, the administrator terminal 15, and the respondent terminal 16 is provided with a keyboard, a mouse, and a monitor (not shown).
[0031]
The management server 14 functions as a question storage unit, an answer storage unit, a settlement unit, a past question and answer search unit, a past question and answer transmission unit, a related question reception unit, and a respondent information storage unit. The management server 14 includes an employee information storage unit 21, a respondent information storage unit 22, a question information storage unit 23, a past question answer information storage unit 24, and a payment information storage unit 25. As shown in FIG. 2, the employee information storage unit 21 stores employee information relating to the employee who is the user, that is, an employee name 26 using each of the employee terminals 11, 12, and 13, an affiliation name 27 of the employee, and an employee ID number 28. And a password 29 are stored. The employee ID number 28 and the password 29 are user identifiers for checking whether the employee is an employee.
[0032]
In addition, the respondent information storage unit 22 stores respondent information regarding respondents who are experts in each field. As shown in FIG. 3, the respondent information is a respondent name 31, a respondent profile 32, a respondent ID number 33, an email address 34, each evaluation and evaluation comment 35, an overall evaluation 36, and contract information 37. . The profile 32 is a profile of the respondent, such as his / her specialty field and self-introduction. The respondent ID number 33 is an identifier assigned to each respondent in order to identify the respondent, and is the respondent ID number of the respondent after inquiring the question 41 and obtaining an answer. Until the inquiry is made, the answerer ID number of the answerer desired by the employee is used. The e-mail address 34 is the e-mail address of the respondent who is the destination when the question 41 is transmitted. The evaluation and the evaluation comment 35 are an evaluation (e.g., a five-level evaluation) when the employee who asked the question who has received the answer evaluates the answer, and an evaluation comment when the evaluation is performed. The overall evaluation 36 is an evaluation of the respondent determined based on the evaluation and the evaluation of the evaluation comment 35. The contract information 37 is information on the amount paid per unit and the contract period for the respondent.
[0033]
On the other hand, the question information storage unit 23 stores question information regarding a question. The question information includes, as shown in FIG. 4, the employee ID number 28, question 41, question ID number 42, question reception date and time 43, category 44, keyword 45, original question ID number 46, approval ID number 47, and inquiry date and time. 48, answer deadline 49, respondent ID number 33, and answer 50.
[0034]
Here, the employee ID number 28 is the employee ID number of the employee who asked the question 41. The question 41 is a question sent from the employee terminals 11 and 12, and the question ID number 42 is an identification number assigned to identify the question 41. The question reception date and time 43 is the date and time when the question 41 was received from the employee terminals 11 and 12, and is two of the date and time received before the question ID number 42 was assigned and the date and time received with the question ID number 42. . The category 44 indicates the type of the question 41. When the question 41 is a related question related to another question 41, the question is the same as the original question to which the related question is related. The keyword 45 is a keyword for searching for the past question 41 and the answer 50 related to the question 41, and is extracted from the phrase used for the question 41. The original question ID number 46 is an identification number of the original question to which the related question is related, and in the case of the original question, is the same as the question ID number. The approval ID number 47 is an identification number given when it is determined that the question 41 stored in the question information storage unit 23 is to be inquired to the respondent. Therefore, the question 41 without the approval ID number 47 is a question that was asked before or was not asked. The inquiry date and time 48 is the date and time when the question 41 was transmitted to the respondent to make an inquiry. The answer deadline 49 is an answer deadline set for the respondent of each question 41. The respondent ID number 33 is the respondent ID number 33 of the respondent of the inquiry destination. The answer 50 is an answer to the question 41 transmitted from the respondent.
[0035]
In addition, the past question answer information storage unit 24 stores past question answer information regarding the question 41 that has inquired the respondent in the past as shown in FIG. The past question answer information stores a question 41, a question ID number 42 of the question 41, an employee ID number 28 of the questioned employee, a question category 44, a question keyword 45, and an answer 50 of the question. The past question answer information storage unit 24 stores only the questions for which the answer has been obtained from the questions stored in the question information storage unit 23 and whose settlement has been completed.
[0036]
Further, the settlement information storage unit 25 stores settlement information relating to payment settlement of the answer of the respondent for each approval ID number 47. As shown in FIG. 6, the settlement information stores the respondent ID number 33, the answer reception date and time 51, the settlement method 52, the settlement date and time 53, the settlement department 54 and the payment amount 55 for each approval ID number 47 as shown in FIG. . The answer received date and time 51 is the date and time when the answer to the question 41 inquired was received. In the settlement method 52, a bank account number to which the respondent is paid is stored. The settlement date and time 53 stores the date and time when the payment was made to the received respondent or the date and time when the payment was made. The settlement department 54 describes the department that pays the payment amount for the answer, that is, the department to which the employee who asked the question 41 belongs. The payment amount 55 is the payment amount paid to the respondent at the settlement date and time 53.
[0037]
Next, the operation of the question acceptance system according to the present embodiment will be described with reference to FIGS. Here, in order to facilitate the explanation, among the employee terminals 11, 12, and 13, the employee terminal to which the first question (original question) is transmitted is the employee terminal 11, and the related question related to this original question is transmitted. The employee terminal to be used is an employee terminal 12 and the other employee terminals are employee terminals 13.
[0038]
(Overall processing procedure)
As shown in FIG. 7, in the question receiving process of the present embodiment, first, a receiving process of receiving an original question is performed (step S1), and a recruiting process of recruiting related questions related to the original question is performed (step S2). . Next, a question is selected from the original question and the related question, and an inquiry process for inquiring the respondent about the selected question is performed (step S3). Finally, an answer receiving process is performed by receiving an answer to the inquired question (step S4).
[0039]
(Original question acceptance process)
Next, the reception process (Step S1 in FIG. 7) will be described in detail with reference to FIGS. 8 to 10 and FIGS.
[0040]
Assume that a user employee asks a question to ask an expert. At this time, the employee first obtains a question input screen for inputting a question (step S11), and displays the screen on a monitor (not shown) provided in the employee terminal 11 of the employee. That is, as shown in FIG. 9, the employee terminal 11 transmits an initial screen request signal to the management server 14 by an operation of the employee (S111). The management server 14 having received the request signal for the initial screen transmits the data of the initial screen to the employee terminal 11 (step S112). Employee terminal device 11 displays initial screen FG shown in FIG. 14 based on the received data (step S113).
On the initial screen FG, a past question browse button 71, an employee ID number input field 72, a password input field 73, a question ID number input field 74, and a question input screen button 75 are displayed.
[0041]
The past question browse button 71 is a button for displaying a list of questions 41 and answers 50 that have been asked to a specialist in the past. Therefore, when the employee clicks the past question browsing button 71, a category selection screen KG for displaying a list of past questions 41 is displayed as shown in FIG. The employee ID number input field 72 and the password input field 73 are input fields for inputting the employee ID number 28 and the password 29, respectively. The question ID number input field 74 is an input field for inputting a question ID number given when asking a question. The question input screen button 75 is a button for transmitting a signal for acquiring the question input screen SG to the management server 14.
[0042]
At this time, when the employee wants to browse the past questions 41 and answers 50, the employee selects the browse past questions button 71 shown on the initial screen FG. Thereby, the employee terminal 11 performs the processing shown in FIG. 10 and transmits a request signal for the category selection screen KG to the management server 14 (step S151). The management server 14 transmits the data of the category selection screen KG to the employee terminal 11 in response to the request signal (step S152). The employee terminal 11 displays a category selection screen KG as shown in FIG. 15 on a monitor (not shown) (step S153). The category selection screen KG includes a category transmission field 66, a keyword input field 61, a questioner name input field 62, a department name selection field 63, a respondent name input field 64, and a specialized field selection field 65, as well as a condition transmission button 66. Is displayed.
[0043]
When the employee enters items related to the question 41 to be viewed in the columns 60 to 65 and clicks the condition transmission button 66, the employee terminal 11 transmits the input conditions to the management server 14 (step S154). The management server 14 searches the past question and answer information storage unit 24 for past questions 41 and answers 50 that match the received conditions and transmits them to the employee terminal 11 (step S155). Then, the employee terminal 11 displays the past question 41 and the answer 50, and the employee browses the past question 41 and the answer 50.
[0044]
On the other hand, when the employee wants to ask a question on the initial screen FG, the employee inputs the employee ID number 28 and the password 29 in the employee ID number input field 72 and the password input field 73 of the initial screen FG, respectively. Click 75. Thereby, the employee terminal 11 transmits the request signal of the question input screen, the employee ID number 28 and the password 29 to the management server 14 (Step S114). The management server 14 checks the received employee ID number 28 and password 29 against the employee ID number 28 and password 29 stored in the employee information storage unit 21 (Step S115). If the management server 14 determines that the employee ID number 28 and the password 29 are correct, the management server 14 determines that the employee is an employee and transmits question input screen data to the employee terminal 11 (step S116). The employee terminal 11 displays a question input screen SG shown in FIG. 16 on a monitor (not shown) based on the received data (step S117).
[0045]
On the question input screen SG, a category pull-down menu 76, a question input field 77, a related question selection radio button 78, an original question ID number input field 79, a respondent category 80, a respondent name pull-down menu 81, a transmission Button 82 is displayed. The category pull-down menu 76 is a pull-down menu for selecting the category 44 to which the question 41 belongs. The question input column 77 is an input column for inputting the question 41. The related question selection radio button 78 is a radio button for displaying whether the question 41 is an original question or a related question. The original question ID number input field 79 is an input field for inputting the question ID number 42 of the original question to indicate which original question the related question is related to. In the respondent category 80, each displayed category is clickable, and when clicked, a profile list of respondents belonging to the category is displayed. The respondent name pull-down menu 81 is a pull-down menu for selecting a respondent name that the employee wants to answer. The transmission button 82 is a button for transmitting information input to the question input screen SG by the employee.
[0046]
The employee clicks on a category in which the respondent of the question 41 is supposed to belong, for example, a law / patent category, in the respondent category 80 on the displayed question input screen SG. Thereby, the information of the category of “law / patent” is transmitted from the employee terminal 11 to the management server 14 (step S12 in FIG. 8). The management server 14 transmits data of information on respondents belonging to the category to the employee terminal 11 (step S13). Based on the received respondent information, the employee terminal 11 displays a profile list display screen RG such as the respondent's affiliation, job content, and overall evaluation 36, as shown in FIG. 17 (step S14). Note that the profile list display screen RG is provided with a past answer display button 83 for displaying the answer 50 answered in the past and the question 41 for each answerer, and a return for returning to the previous screen. A button 84 is provided.
[0047]
When the return button 84 is clicked by the employee, the employee terminal 11 displaying the profile list display screen RG displays the previous question input screen SG (step S15). Then, the employee selects the name of the respondent who wants to answer the question 41 from the answerer name pull-down menu 81, selects the category 44 of the question from the category pull-down menu 76, and inputs the question 41 in the question input box 77. Further, the employee selects “No” of the related question selection radio button 78 because this question is not a related question. Then, the employee clicks the send button 82. As a result, the employee terminal 11 displays the question 41 entered in the question input screen SG, its category 44, the fact that the question is the original question, and the name 31 of the respondent who desires an answer (this corresponds to the desired respondent identification information). Is transmitted to the management server 14 (step S16).
[0048]
The management server 14 assigns the question ID number 42 to the received information, and stores the question ID number 42 and the received information in the question information storage unit 23 (Step S17). Next, the management server 14 extracts a keyword 45 of the question from a phrase included in the received question 41, for example, a noun, and extracts the past keyword related to the question from the extracted keyword 45 and the received category 44. Is retrieved from the past question answer information storage unit 24 (step S18). Next, the management server 14 transmits the assigned question ID number 42, the searched past question 41 and the answer 50 to the employee terminal 11 (step S19). The employee terminal 11 displays the received information as a past question and answer list screen QG as shown in FIG. 18 (step S20).
[0049]
The past question answer list screen QG displays the assigned question ID number 42, the keyword 45 of the past question, the date and time of receiving the question 43, the employee name 26 who asked the question, and the name 31 of the respondent for each question. Further, the past question answer list screen QG displays an expiration date DL (for example, 5 days after the date of receiving the question) in which the question can be asked by the question ID number 42. By browsing this, the employee obtains the answer 50 to the question 41 when the question 41 substantially similar to the questioned item is found in the past.
[0050]
(Related question recruitment process)
Next, the related question recruiting process (step S2 in FIG. 7) will be described in detail mainly with reference to FIGS. 9, 11, and 19.
[0051]
If the employee does not know the answer to the question 41 even after browsing the past question answer list screen QG, the question acquisition screen SG shown in FIG. 16 is obtained (step S201). That is, the employee terminal 11 acquires the initial screen FG from the management server 14 by transmitting a request signal for the initial screen FG (step S111) (step S112). Then, the employee terminal 11 transmits the employee ID number 28, the password 29, and the question ID number 42 input to the initial screen FG by the employee to the management server 14 (Step S113). The management server 14 transmits the data of the question input screen SG to the employee terminal 11 (step S114). At this time, the management server 14 transmits the information of the question information storage unit 23 stored in step S17 based on the question ID number 42, together with the data of the question input screen SG. Then, the employee terminal 11 displays the question input screen SG on a monitor (not shown) with the received information inserted.
[0052]
If the employee wants to change the displayed information on the question input screen SG (for example, the question 41, the category 44, or the respondent name 31), the employee re-enters the information in the question input field 77 of the question input screen SG, The item of the question selection radio button 78 and the item of the respondent name pull-down menu 81 are changed. Thereafter, the employee clicks the send button 82. Accordingly, the employee terminal 11 transmits the category 44, the question 41, the question ID number 42, and the respondent name 31 to the management server 14 (Step S202).
[0053]
The management server 14 overwrites and stores the received information in the question information storage unit 23 based on the received question ID number 42 (step S203). At this time, the management server 14 stores the question reception date and time 43 at which the information was received in the question information storage unit 23.
[0054]
Next, the management server 14 determines whether the question is the original question based on whether the question ID number 42 stored in the question information storage unit 23 and the original question ID number 46 are the same (step S204). ). If the question is an original question, the management server 14 calculates a related question recruitment deadline (for example, three days after the question reception date and time 43) from the question reception date and time 43 stored together with the question ID number 42.
[0055]
Then, the management server 14 sends the question 41, the question ID number 42, the respondent name 31, and the related question invitation deadline to the employee terminals 12, 13 other than the employee terminal 11 that transmitted the question 41 via an in-house mail. It transmits (step S205). The employee terminals 12, 13 display the received information as a related question recruiting screen CG on a monitor (not shown) as shown in FIG. 19 (step S206). That is, the question 41, the question ID number 42, the respondent name 31, and the related question invitation deadline T are displayed on the related question invitation screen CG. An application transmission button 86 is displayed on the related question recruiting screen CG. The application transmission button 86 is a transmission button for acquiring the above-described question input screen SG in order to input a related question.
[0056]
The employee who has a question related to the displayed question clicks the submit application button 86 on the related question recruiting screen CG displayed on the monitor of the employee terminal 12. Thereby, the employee terminal 12 performs the same process as the question input screen acquisition process performed between the employee terminal 11 and the management server 14 shown in FIG. 9 to acquire the question input screen SG. (Step S207). When acquiring the question input screen SG, the employee terminal 12 transmits the question ID number 42 of the original question to the management server 14. Therefore, the management server 14 transmits the information of the question ID number 42 of the original question, the category 44 of the original question, and the respondent name 31 of the original question to the employee terminal 12 together with the data of the question input screen SG.
[0057]
Then, the employee using the employee terminal 12 inputs the question 41 into the question input field 77 of the displayed question input screen SG, and since this question is a related question, Set the button to "Yes". Then, the employee clicks the send button 82. Accordingly, the employee terminal 12 transmits the question 41, the category 44, the fact that the question is a related question, and the question ID number 42 of the original question described in the question input column 77 to the management server 14 (step S208). The management server 14 assigns a new question ID number 42 to the received related question, and stores the question ID number 42 and the received information in the question information storage unit 23 (Step S209). Next, the management server 14 extracts the keyword 45 of the received question in the same manner as in step S18, and extracts the past question related to the related question from the extracted keyword 45 and the category 44 of the received question. 41 and the answer 50 are retrieved from the past question answer information storage unit 24. Then, the management server 14 transmits the question ID number 42 of the related question and the searched past question 41 and answer 50 to the employee terminal 12 (step S210). The employee terminal 12 displays the question ID number 42 assigned to the related question, the past question 41 and the answer 50 as the past question answer list screen QG of FIG. 18 (step S211). At this time, the expiration date DL of the related question displayed on the past question answer list screen QG is set to be the same as the expiration date DL of the original question.
[0058]
Even if the past question 41 and the answer 50 displayed on the past question answer list screen QG are browsed, the employee who cannot obtain the answer of the question 41 acquires the question input screen SG in the same manner as in step S21 ( Step S201), the transmission button 82 is clicked. Accordingly, the employee terminal 11 transmits the category 44, the question 41, the question ID number 42, and the respondent name 31 to the management server 14 (Step S202). The management server 14 stores the received 44, question 41, question ID number 42, and respondent name 31 (step S203). At this time, the management server 14 determines that the question is a related question because the question ID number 42 and the original question ID number 46 of the question are different (NO in step S204), and ends the process.
[0059]
(Inquiry processing)
Next, an inquiry process (step S3 in FIG. 7) for inquiring the accepted question 41 to the respondent will be described mainly with reference to FIG.
[0060]
After the expiration date DL has elapsed, the management server 14 performs the inquiry process shown in FIG. 12 based on whether the question reception date 43 is stored together with the question ID number 42. That is, the management server 14 transmits the question (including the related question) 41 received together with the question ID number 42, the original question ID number 46, and the respondent ID number 33 to the administrator terminal 15 within the expiration date DL ( Step S301). The administrator terminal 15 displays the received information on a monitor (not shown) (step S302). The administrator selects the question 41 to inquire of the respondent on the administrator terminal 15 from the questions 41 displayed on the monitor (not shown) (step S303). Then, the administrator terminal 15 assigns the approval ID number 47 to the selected question 41, sets an answer deadline 49 (for example, 10 days after receiving the question 41 together with the question ID number 42), and sets the management server. 14 (step S304).
[0061]
Next, the management server 14 stores the selected approval ID number 47 and answer deadline 49 in the question information storage unit 23 (Step S305). Next, the management server 14 sets the settlement method 52, settlement date and time 53, settlement section 54, and payment amount 55 of the answer to the question 41 selected to be inquired to the contract information 37 stored in the respondent information storage unit 22. (Step S306). At this time, when a plurality of inquiries are made at once (for example, inquiries about related questions together with the original questions), and the payment amount 55 is determined by the number of inquiries, each of the questions 41 issued Divide evenly by the budget of the department to which the employee belongs. That is, the management server 14 stores the settlement department 54 and the payment amount 55 in the settlement information storage unit 25.
[0062]
Next, based on the respondent ID number 33 corresponding to the question ID number 42 of the inquired question 41, the management server 14 acquires the mail address 34 to which the respondent is sent from the respondent information storage unit 22. (Step S307). Then, the management server 14 sends the question 41, the approval ID number 47, and the answer deadline 49 to the answerer terminal 16 having this mail address in order to inquire the answerer of the question 41 (step S308). The management server 14 stores the transmitted date and time as the inquiry date and time 48 in the question information storage unit 23 (Step S309).
[0063]
On the other hand, the respondent terminal 16 displays the information of the received question 41, the approval ID number 47, and the response deadline 49 on a monitor (not shown) (step S310).
(Response receiving process)
Next, the answer receiving process (step S4 in FIG. 7) performed after receiving the answer from the answerer will be described with reference to FIGS.
[0064]
The expert who is the respondent who has received the question 41 creates an answer 50 to the received question 41. Then, the respondent terminal 16 transmits the created answer 50 to the management server 14 together with the approval ID number 47 (step S401). The management server 14 that has received the answer stores the answer 50 in the question information storage unit 23 (step S402), and executes settlement of the answer (step S403).
[0065]
That is, the management server 14 performs the settlement based on the settlement ID stored in the settlement information storage unit 25 of the answer based on the approval ID number 47 that has received the answer.
[0066]
If the settlement date and time 53 is performed at a later date, the settlement is performed at the settlement date and time, and the respondent is paid.
Next, the management server 14 transmits the response 50 to the employee terminal 11 of the employee who transmitted the question 41 of the response 50 received from the respondent terminal 16 (step S404). At this time, if the question 41 is a related question, the question is transmitted to the employee terminal 12 of the employee who issued the related question.
[0067]
The employee terminals 11 and 12 that have obtained the answer 50 to the question 41 display the answer display screen AG on a monitor (not shown) as shown in FIG. 20 (step S405). The answer display screen AG displays a question 41, question reception date and time 43, and answer 50, a respondent evaluation pull-down menu 87, an evaluation comment input box 88, and an evaluation transmission button 89. The respondent evaluation pull-down menu 87 allows the evaluation of the respondent (answer) to be evaluated in, for example, five steps, and the item is selected by the employee who has received the answer. The evaluation comment input field 88 is an input field for writing a comment about the evaluation of the respondent. The evaluation transmission button 89 is a button for transmitting the evaluation of the respondent to the management server 14.
[0068]
Therefore, on the answer display screen AG, the employee selects the evaluation of the respondent from the respondent evaluation pull-down menu 87, inputs the evaluation comment in the evaluation comment input box 88, and then clicks the evaluation transmission button 89. Thereby, the employee terminals 11 and 12 transmit the respondent name 31 displayed on the answer display screen AG, the respondent evaluation of the respondent evaluation pull-down menu 87, and the evaluation comment of the evaluation comment input box 88 to the employee terminal 11. (Step S406).
[0069]
The management server 14 stores the received respondent evaluations and evaluation comments in the respondent information storage unit 22 as evaluations and evaluation comments 35 (step S407). Next, the management server 14 calculates the overall evaluation 36 for the respondent name 31 from the received evaluation and evaluation comment 35 and the evaluation and evaluation comment 35 stored so far in the respondent information storage unit 22. I do. When the calculated overall evaluation 36 is different from the stored overall evaluation 36, the management server 14 stores the calculated overall evaluation 36 as a new overall evaluation in the respondent information storage unit 22 (Step S408).
[0070]
Next, the management server 14 extracts the question 41, the question ID number 42, the employee ID number 28, the category 44, the keyword 45, and the answer 50 from the information stored in the question information storage unit 23, and It is stored in the answer information storage unit 24 (step S409). Then, the management server 14 deletes the information on the question 41 stored in the past question answer information storage unit 24 from the question information storage unit 23 (Step S410).
[0071]
According to the question receiving system of the present embodiment, the following effects can be obtained.
In the present embodiment, the past question 41 and the answer 50 related to the question 41 are transmitted to the employee terminals 11 and 12 that transmitted the question 41 (steps S19 and S210). Therefore, the employee who has asked the question 41 can quickly obtain the answer to the question 41 held by himself / herself by browsing the past questions 41 and answers 50 related thereto. Further, since the same question does not need to be asked again to the expert, it is possible to ask the answerer efficiently without waste, and to make effective use of past answers. That is, it is possible to obtain the answer 50 of the highly specialized question 41 while keeping the price paid for the answer 50 of the question 41 low.
[0072]
In the present embodiment, the question 41 is transmitted to the respondent terminal 16 of an external respondent who is not the company C, and an answer is obtained from the respondent terminal 16. Therefore, it is possible to obtain an answer to the question 41 from a respondent who can answer the question 41 with a higher degree of specialty, a respondent who gives a more easily understood answer, or the like.
[0073]
-In this embodiment, the past question 41 and the answer 50 which have the same keyword 45 as the question keyword 45 were transmitted as the past question 41 and the answer 50 related to the question 41. Therefore, since the answer 50 related to the question 41 and the question 41 can be easily found, the answer can be obtained more quickly and easily.
[0074]
In the present embodiment, when one original question is received, a related question related to the original question is recruited (step S2). Therefore, by gathering the related questions together with the original questions, that is, by performing a plurality of questions 41 at once, an answer can be obtained more efficiently. Therefore, it is possible to more efficiently obtain answers to highly specialized questions.
[0075]
In the present embodiment, the expiration date DL used for the question ID number 42 assigned to the related question is the same as the expiration date DL usable for the question ID number 42 of the original question. In other words, since the deadline at which the answer is unclear even if the past question 41 and answer 50 are viewed and the question can be re-inquired is the same for the related question and the original question, the related question is sent to the same respondent together with the original question once You can contact us.
[0076]
In the present embodiment, the administrator terminal 15 selects the question 41 to be inquired of the respondent (step S303), and the management server 14 responds to the question 41 to which only the question 41 with the approval ID number 47 is selected by inquiring. The data is transmitted to the terminal 16 (step S308). Therefore, a question can be efficiently asked without waste, and a highly specialized answer to a question can be obtained while keeping the price paid for the answer to the question low.
[0077]
In the present embodiment, the employee who asks a question can select a respondent who answers the question, so that, for example, referring to the past answer of the respondent, an answer that is easier to understand for himself can be obtained.
[0078]
In the present embodiment, since the information of the respondent name 31 is transmitted to the employee terminal device 11 (step S14), a respondent who gives a more accurate answer can be selected, and a more accurate answer can be obtained. .
[0079]
In the present embodiment, since the employee who asked the question 41 evaluates the respondent who answered the question 41, it is possible to obtain an evaluation corresponding to the actual answer, and to obtain a more appropriate answer. Can be.
[0080]
In the present embodiment, the payment method 52, the payment date and time 53, and the payment amount 55 for the respondent are determined from the contract information 37 and stored in the payment information storage unit 25. Therefore, an appropriate payment can be made to the respondent. In other words, it is easy to make a large payment for respondents who give good answers, and to make low payments for those who give inappropriate answers. Can be performed, and the quality of the answer can be improved.
[0081]
In the present embodiment, when a plurality of questions 41 of the original question and the related question are received from different employee terminals 11 and 12 and the plurality of questions 41 are inquired to the same respondent at once, the respondent Is equally divided from the budget of the settlement department 54 of the employee who uses the employee terminals 11 and 12. Accordingly, the cost of the original question from the employee terminal device 11 can be reduced, and it is possible to promote the execution of the original question.
[0082]
In the present embodiment, the management server 14 receives the employee ID number 28 and the password 29 from the employee terminal device 11 (step S114), and inputs a question 41 only when these are collated and correct. Is transmitted to the employee terminal 11 (steps S115 and S116). That is, the employee terminal 11 can input the question 41 and transmit it to the management server 14 only when the employee using the terminal is an employee. Therefore, it is possible to prevent a person who has nothing to do with the employee from asking a question as much as possible, and to ask a highly specialized question at low cost.
[0083]
In the present embodiment, when inquiring the question 41 to the respondent, since the determination of the answer has already been set (step S305), the settlement process can be promptly performed when the answer is received.
[0084]
-In this embodiment, the past question 41 and answer 50 can be browsed from the initial screen FG. Therefore, highly specialized answers can be used more effectively.
In the present embodiment, the employee can input the conditions of the question 41 and the answer 50 to be browsed and search the past question 41 and the answer 50 based on the input. Can be found quickly and easily.
[0085]
(Example of change)
The above embodiment may be modified as follows.
Connect the management server 14 to a mobile terminal used by employees via a dedicated line in the company. In this case, even an employee outside the company, such as a sales office, can easily browse past questions 41 and ask new questions.
[0086]
The respondent terminal 16 may be provided in the company C and operated in the company.
In the question input screen SG shown in FIG. 16, a plurality of respondents desired by the employee can be set.
[0087]
○ Ask the same question to multiple respondents, and employees evaluate the respondents based on the answers. In this case, it is possible to easily compare the answering methods of the respective respondents, so that it is possible to select a respondent who is better for himself / herself.
[0088]
O After the management server 14 receives the question ID number 42 of the related question (step S202), the management server 14 also recruits related questions about the related question. That is, even if the question 41 received together with the question ID number 42 is a related question, the processing of steps S205 to S211 is performed.
[0089]
○ Automatically selecting from the questions 41 received by the management server 14 based on, for example, the category 44, the keyword 45, etc., and selecting the question 41 to inquire of the respondent.
[0090]
○ The question information storage unit 23 and the past question answer information storage unit 24 are integrated into one.
Instead of using the past questions 41 and answers 50 stored in the past question and answer information storage unit 24 for each category 44 and keyword 45, for example, for each assigned department (eg, sales department, development department, etc.) of the employee who asked the question May be stored.
[0091]
Next, technical ideas that can be grasped from the above embodiment and other examples will be additionally described below together with their effects.
(A) If the deciding means decides to inquire a plurality of mutually related questions from different employee terminals to the same respondent at a time, the settlement means uses the employee terminal. 11. The question receiving system according to claim 10, wherein payment is made separately from the budget to which the user belongs.
[0092]
Therefore, according to the invention described in (a), when inquiring a plurality of mutually related questions from different employee terminals at once to the same respondent, the cost required for the respondent is equally divided. . That is, the cost of the original question to which the related question is related can be kept low, so that it is possible to promote the execution of the original question.
[0093]
【The invention's effect】
ADVANTAGE OF THE INVENTION The present invention can obtain a highly specialized answer while suppressing the price paid for the answer to the question by efficiently asking the question without waste.
[Brief description of the drawings]
FIG. 1 is a schematic configuration diagram of a question receiving system according to an embodiment.
FIG. 2 is a data configuration diagram of data stored in an employee information storage unit.
FIG. 3 is a data configuration diagram of data stored in a respondent information storage unit.
FIG. 4 is a data configuration diagram of data stored in a question information storage unit.
FIG. 5 is a data configuration diagram of data stored in a past question answer information storage unit.
FIG. 6 is a data configuration diagram of data stored in a payment information storage unit.
FIG. 7 is a flowchart of the overall processing procedure of the question reception system.
FIG. 8 is a flowchart of a processing procedure of an original question acceptance process in FIG. 7;
FIG. 9 is a flowchart of a procedure for acquiring a question input screen in FIG. 8;
FIG. 10 is a flowchart of a processing procedure when browsing past questions and answers.
FIG. 11 is a flowchart of a processing procedure of a related question recruiting process in FIG. 7;
FIG. 12 is a flowchart of a processing procedure of an inquiry process in FIG. 7;
FIG. 13 is a flowchart of a procedure of a response receiving process in FIG. 7;
FIG. 14 is an explanatory diagram of an initial screen in the embodiment.
FIG. 15 is an explanatory diagram of a category selection screen in the embodiment.
FIG. 16 is an explanatory diagram of a question input screen in the embodiment.
FIG. 17 is an explanatory diagram of a profile list display screen in the embodiment.
FIG. 18 is an explanatory diagram of a past question answer list screen in the embodiment.
FIG. 19 is an explanatory diagram of a recruitment notification screen in the embodiment.
FIG. 20 is an explanatory diagram of an answer display screen in the embodiment.
[Explanation of symbols]
11,12 Employee terminal as user terminal
14 management server 15 as question storage means, answer storage means, settlement means, past question and answer search means, past question and answer transmission means, related question reception means and respondent information storage means 15 administrator terminal as selection means
16 Respondent terminal
28 Employee ID number that constitutes user identifier
29 Passwords that make up user identifiers
31 Respondent name as desired respondent identification information
33 Respondent ID number as respondent identification information
35 Evaluation and evaluation comment for evaluation
41 questions
45 Keywords as Predetermined Classification
50 answers

Claims (14)

Question storage means for storing a question received from the user terminal;
Answer storage means for storing the answer given by the respondent to the question in association with the question,
A question related to the question received from the user terminal, and an answer corresponding to the question, a past question answer search means for respectively searching from the question storage means and the answer storage means,
A question accepting system, comprising: a past question and answer transmitting unit that transmits a question and an answer retrieved by the past question and answer searching unit to the user terminal. 2. The answer storage unit transmits the question stored in the question storage unit to a respondent's terminal and stores an answer to the question received from the respondent's terminal. Question acceptance system described in. The question and the answer are categorized and stored in the question storage means and the answer storage means,
The question receiving system according to claim 1, wherein the past question and answer search unit extracts the questions and answers belonging to the same classification and transmits the extracted questions and answers to the user terminal. Within a predetermined time after the question is stored in the question storage means, further comprising a related question receiving means for receiving a related question related to the question,
The question accepting system according to any one of claims 1 to 3, wherein the question storage unit also stores the related question as the question. Question storage means for storing a question received from the user terminal;
Answer storage means for storing the answer given by the respondent to the question in association with the question,
Within a predetermined time after the question is stored in the question storage means, further comprising a related question receiving means for receiving a related question related to the stored question,
The question receiving system, wherein the question storage means stores a related question received by the related question receiving means as the question. The method according to any one of claims 1 to 5, further comprising selecting means for selecting a question to be transmitted to the answerer's terminal from the questions stored in the question storage means. Question reception system. 7. The question accepting system according to claim 1, further comprising a respondent information storage unit that stores respondent information on the respondent who makes the answer. 8. The question receiving system according to claim 7, wherein the question storage unit stores desired respondent identification information on the respondent desired by the user received from the user terminal in association with the question. The respondent information storage means,
An answer to be transmitted to the user terminal that transmitted the question, identification information of the respondent who made the answer, and an evaluation of the answer received from the user terminal are stored in association with the respondent. The question receiving system according to any one of claims 1 to 8, wherein 10. The question acceptance system according to claim 1, further comprising: means for determining payment information for the respondent and storing the information in association with the respondent. The method according to claim 1, wherein the question storage unit receives the question only when receiving a user identifier for identifying a user using the user terminal. Question reception system. A question storing step of storing a question received from the user terminal;
An answer storage step of storing an answer to the question in association with the question,
In the question storing step, when the question is received, a question and an answer related to the question are detected, and the detected question and the answer are transmitted to the user terminal. The method of claim 12, further comprising: receiving a related question related to the question within a predetermined period after the user terminal receives the question in the question storing step. How to accept questions. A question storing step of storing a question received from the user terminal;
An answer storage step of storing an answer to the question in association with the question,
After the answer storage step has been performed, to the respondent who made the answer, the settlement step of paying the answer, the question receiving method comprising:
The question receiving method, further comprising: receiving a related question related to the question within a predetermined period after the user terminal receives the question in the question storing step.

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