JP2002074122A - Method and system for supporting reservation, and computer readable recording medium recorded with reservation support program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a reservation support method that is highly convenient to both a user side and a facility side. SOLUTION: An information processing center 6 reads facility preference information recorded in a database 62 and/or a module 1, and determines the optimum facility 5 among grouped facilities 5 by a statistical method. Then a member selects whether or not it is transferred to the information processing system (appointment system) of the facility 5. When it is selected, it is transferred to the facility 5, and transfer information (history) is also recorded in the database 62 of the center 6.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reservation support method, a reservation support system, and a computer-readable recording program for storing a reservation support program when a reservation cannot be made due to a reservation request sent to a facility requiring a reservation. It is about media.

[0002]

2. Description of the Related Art Conventionally, various member services using a member number (unique identification number) recorded on a card such as a magnetic card having a storage medium as a key have been put to practical use. A ticket reservation service using an IC card, a communication terminal, and a reservation center is a typical example.

[0003]

The membership service using a card is considered to be applicable to a telephone reservation system for accommodation facilities such as hotels and inns. However, if applied as is, both users and accommodations will
There are several problems.

[0004] The first problem is that if there is no desired room in the accommodation facility that the user first called, the subsequent reservation work is complicated. At present, after the call is over, the user has to manually search for alternative accommodation facilities using a telephone directory or travel guide book, or have the accommodation facilities that did not have the desired room be referred to alternative accommodation facilities. Then, the user will make a reservation call to the alternative accommodation facility. However, there is no guarantee that a room suitable for the alternative accommodation facility will be available on the scheduled accommodation date, and when the accommodation facility is full, a call is made to another accommodation facility to make a reservation. In addition, a considerable amount of experience and know-how is required for a reservation clerk of the accommodation facility to introduce an appropriate alternative accommodation facility in a short time only by calling the user. As a result, the user takes extra time only for the accommodation facility reservation or bears the communication fee for the reservation each time, which is uneconomical.

[0005] The second problem is the uncertainty of the return of the success reward when the user uses the alternative accommodation facility by the referral action mentioned in the first problem. In business practice, such rewards are often concluded between the parties in advance, and the accommodation facility at the referral pays a certain percentage of the sales to the accommodation facility at the referrer. For the user,
It is advantageous that the accommodation facility can make a reservation by making a telephone reservation for the alternative accommodation facility. However, in this case, unless the user states, "We have booked this hotel in response to a referral from the previous hotel" for the alternative accommodation, the referral act by the accommodation that did not have the desired room will be accepted. There is little opportunity to be reflected in the performance reward. As a result, the referrer hotel not only couldn't get the guests it should have stayed at, but also couldn't expect a reward for success in introducing alternative accommodations with care, and financial loss can not deny.

[0006] The above two problems are in the reservation of accommodation facilities.
This is because the user's preferences, such as transportation convenience and desired accommodation fee, are not sufficiently reflected, and the reservation system of each accommodation facility is not linked. If the user's preference information on the accommodation facilities is stored in the IC memory of the IC card or in the database of the reservation center, even if the desired guest room is not available in the accommodation facility that the user first attempted to reserve, the facility can be used. Can be automatically determined and automatically transferred to the reservation system of the accommodation facility via a communication line. In addition, the data at the time of transfer includes information corresponding to the referral act, that is, "In the case of access to the accommodation facility of the transfer source, there was no desired room, By adding the information to the effect of “transfer” and recording the information in the reservation database, the transfer source accommodation facility can be expected to obtain a success fee when the user stays at the transfer destination accommodation facility.
Also, for the alternative accommodation facility, although a part of the sales is paid to the accommodation facility of the transfer source, it leads to avoiding vacancies, so that the facility can be operated at a high occupancy rate.

[0007] The IC card can also be used for entry / exit management. If the IC card used in the accommodation facility is used as a room key not only at the time of reservation but also at the time of accommodation, it is expected that the convenience of the guest will be improved. In the current room key card, in many cases, the door open / close determination is made only by reading the card that encodes only the room number by the offline reader / writer. For this reason, even if the accommodation has not been registered, the card is unlocked simply because the card is authentic, which poses a problem from the viewpoint of security. The reservation status is stored in the IC memory of the IC card or the database of the accommodation facility reservation center, and the read / write device installed in the door or the elevator hall is connected to the information processing device of the facility, and the card recognized by the read / write device is read. Introducing a system that is genuine and unlocks only when the accommodation has been registered makes it possible for the accommodation facility to operate the facility with high security.

[0008] As described above, it is impossible to solve all these problems only by the conventional technique.

As described above, in the conventional equipment reservation system, when the user cannot reserve the desired equipment, the work of contacting the alternative equipment is complicated, or the initial equipment is inconvenient. To introduce alternative equipment,
There was a problem that the profit from the referral act was not easily reflected on the original equipment.

The present invention has been made in view of the above-mentioned conventional problems, and its object is to provide a highly convenient reservation support method for both users and facilities.
It is an object of the present invention to provide a computer-readable recording medium on which a reservation support system and a reservation support program are recorded.

[0011]

In order to solve the above-mentioned conventional problems, a reservation support method according to a first aspect of the present invention provides a method for reserving a user who wants to use a facility requiring a reservation. This is a reservation support method when a reservation cannot be made due to a reservation request sent to make a reservation, and shows preference information on the preference of the user who wants to use the facility requiring reservation and characteristics of the facility requiring reservation. The present invention is characterized in that a reservation request is transferred in such a manner as to obtain a transfer destination of the reservation request by processing preset characteristic information.

Further, in the reservation support system according to claim 8 of the present invention, a reservation cannot be made due to a reservation request sent to reserve a user who wants to use the facility at a facility requiring the reservation. The reservation support system, wherein the reservation information is processed by processing preference information relating to the preference of the user who wants to use the facility requiring reservation, and preset characteristic information representing characteristics of the facility requiring reservation. It is characterized in that a reservation request is transferred in search of a transfer destination of the request.

[0013] A computer-readable recording medium in which a reservation support program according to claim 9 of the present invention is recorded is transmitted to a facility requiring reservation to reserve a user who intends to use the facility. A computer-readable recording medium on which a reservation support program for when a reservation cannot be made due to a given reservation request is recorded. The present invention is further characterized in that the reservation request is transferred in such a manner that the destination of the reservation request is obtained by processing predetermined characteristic information representing the characteristics of the facility.

According to these inventions, the transfer destination of the reservation request is obtained by processing the preference information relating to the preference of the user who wishes to use and the preset characteristic information representing the characteristic of the facility requiring the reservation. Since the reservation request is transferred, the requesting user can use the facility that suits his / her preference, while the transfer destination facility can be used by more users.

According to a second aspect of the present invention, there is provided the reservation support method according to the first aspect, wherein the correlation function between the preference information and the characteristic information is obtained at the time of the processing. We are trying to find facilities that meet the requirements more accurately.

According to a third aspect of the present invention, in the reservation support method according to the first or second aspect, if the transfer destination of the reservation request is not found, the preference information of the preference information is not transmitted. By changing the ratio of the information used for the above processing stepwise so that the transfer destination of the reservation request is easily obtained, the conditions for obtaining the transfer destination were strict and the transfer destination was not obtained. Even in such a case, the transfer destination can be obtained thereafter.

A reservation support method according to a fourth aspect of the present invention is the reservation support method according to any one of the first to third aspects, wherein the transfer destination of the reservation request is once notified to a request source of the reservation request. Then, by performing the transfer based on the transfer request made in response to the notification, it is not necessary to perform the reserved transfer when the transfer destination is not satisfied.

According to a fifth aspect of the present invention, in the reservation support method according to any one of the first to fourth aspects, when a reservation can be made at a transfer destination of the reservation request, the reservation is made. By recording the information indicating that the transfer has been completed at the transfer destination in a readable and portable storage medium, it is not necessary for the transfer destination facility to perform cumbersome inquiries such as the identification of a reserved customer.

According to a sixth aspect of the present invention, there is provided a reservation supporting method according to any one of the first to fifth aspects, wherein the facility which requires a reservation is a member system when the facility requiring a reservation is a member system. By obtaining the preference information from a portable recording medium in which the preference information is stored, the member can be provided with a reservation support from anywhere at any time.

A reservation support method according to a seventh aspect of the present invention is the reservation support method according to any one of the first to sixth aspects, wherein when the reservation can be made by the transferred reservation request, the transfer destination The success reward from is returned to the facility that received the reservation request first, so that the reservation transfer can be easily performed.

[0021]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a diagram showing a configuration of an information communication system according to an embodiment of the present invention. Information communication system 1
Reference numeral 00 denotes a basic system of an embodiment to be described hereinafter, which is a module 1 having a storage medium mounted thereon, a read / write device (hereinafter, referred to as a read / write device) 2 capable of reading and writing the module 1, a terminal 3 having the read / write device 2, a read / write device The information processing apparatus 4 includes the information processing apparatus 4, equipment 5 that requires pre-registration for use, an information processing center 6, a communication line 7, and an information processing system 51.

The facility 5 is a membership system, and the member has a module 1 issued by the operating entity of the facility 5. The storage medium of the module 1 records the member number, the telephone number of the member center, the facility preference information of the member, and the like. The facility preference information is information relating to the elements that a member requires when selecting facilities. The information processing center 6 includes a central information processing device 61 and a database 62. A plurality of storage areas can be set in the database 62 according to the usage form.

The facility 5 requires a reservation for use, and this reservation is made from the terminal 3 or the information processing device 4 owned by the member via the communication line 7 to the central information processing device 61 or the central information processing device 61 of the information processing center 6. This is performed for the information processing system 51 of the facility 5. When the member finds the desired facility 5, the reservation information is stored in the database 62 or the module 1 of the member.
Or record on both sides.

If the member does not find the desired facility, the information processing center 6 reads the facility preference information recorded in the database 62 and / or the module 1 and selects the optimum facility 5 from the grouped facilities 5. Is determined by a statistical method, and the member is made to select whether or not to transfer it to the reservation system of the facility 5. When selected, the information is transferred to the reservation system of the facility 5 and the transfer information is recorded in the transfer information recording area of the information processing center 6.

When the member finds the desired facility 5 in the reservation of the transfer destination facility 5 and completes the pre-registration, the pre-registration information is recorded in the reservation information storage area of the center and / or the module 1 of the member. . The reservation center records the reservation information to which the transfer information is added. If the desired room is not found, a statistical method is used on the basis of the facility preference information recorded in the member information storage area and / or the module 1 to select one of the grouped facilities.
The second matching facility is determined, and the member is made to select whether or not to transfer it to the reservation system of the facility 5. Thereafter, the information processing center 6 repeats the same operation. The above is the facility reservation method.

In the facility 5, the module 1 on which the reservation information is recorded is used as an access key. The reading / writing device 2 connected to the information processing center 6 is provided everywhere in the facility. When the member accesses the facility 5, the read / write device 2 recognizes the module 1. Module 1 is authentic,
In addition, access is permitted only when the reservation information is written.

After the use fee of the facility 5 is paid, the facility 5
The information processing system 51 transmits to the information processing center 6 the payment information to which the reservation number and the unique identification number of the facility 5 are added. The information processing center 6 compares the payment information with the information recorded in the reservation information storage area and the information recorded in the transfer information area, and after the completion of the comparison, multiplies a value obtained by multiplying the usage fee of the facility 5 by a certain ratio, The member returns to the transfer source facility 5 that the member first accessed as a success reward.

In the following description, the module 1, the terminal 3, and the facility 5 may be described more specifically. The detailed description will be omitted.

FIG. 2A is a block diagram of an IC card used as the module 1. FIG. 2 (b)
FIG. 2 is a diagram illustrating a configuration of an EEPROM 15. IC card 1
Are mainly a control unit 11, a communication interface 12,
RAM (Random Access Memory) 13, ROM (Read O
nly Memory) 14, EEPROM (Electrically Erasa)
ble Programmable ROM) 15 and a power supply unit 16. The control unit 11 receives a command from the communication line 7 via the communication interface 12 connected to the read / write device 2, interprets the command, and performs necessary processing according to a program recorded in the ROM 14.

The EEPROM 15 stores a service type code indicating that the IC card 1 is for a member service of the information communication system 100, an access number to the information processing center 6, a member number, facility preference information, a member expiration date, a reservation date, It has a storage area for recording reservation information such as the number of reservations.

FIG. 3 is a diagram showing a configuration of a public telephone used as the terminal 3. The public telephone 3 mainly includes a control unit 31, a communication interface 32, a RAM 33, an R
It comprises an OM 34, an EEPROM 35, a read / write device 2, a communication circuit 36, an input / output device 37, and a power supply unit 38. The control unit 31 receives a command from the communication line 7 via the communication interface 32, interprets the command,
Necessary processing is performed by a program recorded in the ROM 34. The read / write device 2 is a device for transmitting and receiving data to and from the IC card 1. Note that here, IC
The telephone 3 in which the card 1 can be read and written has been described.
Mobile / Car phone, PHS that can read and write card 1
(Personal Handy Phone System), facsimile, two-way television, and other communication terminals can also be used to obtain the same effect.

The information processing device 4 is constituted by a personal computer or the like, and has the same components as the terminal 3. Then, the central information processing device 6 of the information processing center 6
1 is equipped with a web browser for access.

FIG. 4 is a block diagram showing the configuration of the information processing system 51 provided in the facility 5. The information processing system 51 functions as a reservation system, and mainly includes a personal computer 511 and a communication interface 5.
12 and a storage device 513. The personal computer 511 includes a communication interface 512.
And has the authority to retrieve information stored in the database 62 in the information processing center 6 via the communication line 7. Data acquired from the information processing center 6 and data unique to the facility 5 are recorded in the storage device 513.
The read / write device 2 is connected to the personal computer 511 via indoor wiring, and is installed at a hotel door for use as entry / exit management, or installed at the front desk and used as a member card issuing means. Note that, instead of the personal computer 511, a workstation,
An office computer may be used.

FIG. 5 is a block diagram showing the configuration of the information processing center 6. The information processing center 6 mainly includes a central information processing device 61, a read / write device 2, and a database 6
2 The central information processing device 61 mainly includes a control device 611 and a communication interface 612.

The central information processing device 61 communicates with the terminal 3, the information processing device 4 and each information processing system 51 via the communication line 7 through the communication interface 612 to perform centralized management relating to reservation. The database 62 includes a member information storage area 62 (# 1), a reservation information storage area 62
(# 2), a facility characteristic storage area 62 (# 3), and a transfer information storage area 62 (# 4). The member information storage area 62 (# 1) is an area for recording personal information (member number, telephone number, etc.) of the member. The reservation information storage area 62 (# 2) is an area for storing information (the number of reservations, etc.) when the facility 5 is reserved. The facility characteristic storage area 62 (# 3) is an area for recording the characteristics of the facility 5. The transfer information storage area 62 (# 4) records history information indicating that the reservation request from the member has been transferred from the reservation system (51) of one facility 5 to the reservation system (51) of another facility 5. Area.

The read / write device 2 connected to the central information processing device 61 is used for issuing and invalidating the IC card 1. Issue processing, invalidation processing, and the like are performed under the control of the central information processing device 61 in a state where the IC card 1 (not shown) is attached to the read / write device 2 and recognized.

Next, an example will be described in which a member sets facility preference information on the Internet using the information processing device 4 at the same time as applying for an accommodation facility member, and records the preference information in the member information storage area of the database.

FIG. 6A is a diagram showing a screen for creating facility preference information, and FIG. 6B shows a data structure of the facility preference information in the member information storage area 62 (# 1) of the database 62. FIG.

The member activates the Internet browsing software installed in the information processing apparatus 4 and activates the address of the information processing center 6 (http://www.hotel.ne.
jp / shikou) and call up the screen of FIG. This screen also serves as a screen for member registration, in which a registration application can be made by inputting or selecting a name, a postal code, an address, a telephone number, an occupation, a date of birth, and a gender. On the other hand, if the member inputs the issued member number, the central information processing device 61 of the information processing center 6 can be recognized as a member. In addition, the central information processing device 61 allows the user to select a priority item when selecting a facility on this screen. In other words, in advance, for each of the evaluation items of the accommodation facility, "low cost of accommodation", "closeness to the nearest station", "degree of outdoor facilities", "degree of indoor facilities", and "status by rating agency", "Prioritize",
The options of "Slightly prioritize" and "Never mind" are displayed. The member selects one according to the priority. After completing all input or selection, the member clicks the submit button at the bottom of the screen,
The information processing center 6 acquires the set information. As shown in FIG. 6B, the central information processing apparatus 61 sets A to “priority”, B to “slightly priority”, and “don't care at all”.
Is generated in association with C, and the facility preference information of five letters of the alphabet is generated, and is recorded in the member information storage area 62 (# 1) of the database 62 in association with the member number.

Here, the priority items are set to five items. However, if the priority items are increased, it is needless to say that a search that reflects the member's facility preference can be performed. In addition, the facility preference information can be similarly created by operating a public telephone equipped with a liquid crystal display panel or the like, a television equipped with a communication function, or a push button operation according to voice or screen guidance. The case where the facility preference information is recorded in the database 62 of the information processing center 6 via the communication line 7 has been described.
The information may be written on the card 1 and acquired by the central information processing device 61 as necessary. If the operating entity of the facility 5 determines that the facility preference information is highly confidential data, it requests the information processing center 6 and sends a DES (Data Enc.
ryptionStandard), RSA (Rivest-Shamir-Adleman S)
By using a method such as cheme), data can be leaked. Encryption can be easily performed by using an IC chip equipped with an encryption module.

As described above, the members register their facility preference information in the information processing center 6 as appropriate, while in this embodiment, the facility operator or the like registers facility characteristic information for each facility 5. I need to get it.

Here, a staff member of the facility 5 (hereinafter referred to as a business hotel 5) uses a personal computer 511 installed in the business hotel 5 to make a database 62.
A method for registering the facility characteristic information of the business hotel will be described.

FIG. 7A is a diagram showing a screen displayed on the personal computer 511 when setting the facility characteristic information. The clerk operates the hotel code issuance screen (not shown), inputs the pre-issued "hotel code number", then inputs the "room charge", and also enters the "nearest station" and "walk from there". Time required ”. In addition, from the options (parking lot, karaoke, etc.) displayed for setting the “outdoor facility status”, those provided in the hotel are selected. Also, "Indoor facility status"
From the options (pay TV, indoor refrigerator, etc.) displayed for setting the item, select a device provided in the hotel. Also, numerically enter the evaluation value by the hotel rating agency. After all inputs or selections are completed, when the hotel staff clicks the send button at the bottom of the screen, the central information processing device 61 of the information processing center 6 acquires the set information.

The central information processing device 61 of the information processing center 6
Is item 1 “room charge” and item 2 “closeness to the station”
Is based on the entered value and item 3
Regarding the “outdoor facility status” and item 4 “indoor facility status”, the item of “Yes (provided)” is quantified and each relative rating value N (p) in the grouped business hotel group is calculated. I do. The relative rating value N (p) is obtained in five steps (1 is the best and 5 is the worst). Here, p represents one of the numbers 1 to 5 assigned to the item. In addition, a value input as an evaluation by a rating agency is adopted as it is as a relative evaluation value N (5) for item 5.

For example, regarding the characteristics of the business hotel (hotel code number: 6324) in FIG.
As shown in (b), the accommodation fee of 8500 yen is considered to be in the second lowest category in the group, and the required time on foot of 1 minute is the closest category in the group. And the ability to provide rental of parking and barbecue sets is among the 4th best outdoor facilities in the group, offering pay TV, wake-up call service and internet access environment That is, it is considered to be in the category of the third best indoor equipment in the group, and the rating by the rating agency is ranked as the third highest as it is. Therefore, even if the accommodation fee is the same, the relative evaluation of the business hotel 5 may be different depending on the market price of the location and the like.

Then, these rating values N (p) are recorded in the facility characteristic information storage area 62 (# 3). It is needless to say that more diversified evaluations can be performed by increasing the number of evaluation items. In addition, the facility characteristic information is
If you renovate or change the room rate,
The screen shown in FIG. 7 can be called and changed at any time. Next, an operation performed by a member when making a reservation at the business hotel 5 from the public telephone 3 will be described. In addition, the business hotels included in the predetermined area are grouped by hotels around the same station. Hereinafter, the member tries to reserve the desired business hotel 5, but there is no desired room, so the reservation information is reserved at another business hotel 5 based on the facility preference information written on the member IC card 1. The operation at the time will be described. Since the internal processing will be described later, the description will be made with emphasis on convenience for members.

FIG. 8 is a diagram showing the change over time of the reservation guidance.

When the member accesses the reservation center, the user selects a place where he / she wants to stay according to the screen of the public telephone 3 (a), and then specifies the nearest station (b). Subsequently, the hotels grouped as being located around the designated station are displayed in alphabetical order (c, d). The member selects a desired hotel, enters a reservation system screen of the business hotel 5, and inputs items required for reservation, such as a desired date and time and the number of people (e, f).

Since the desired guest room is full, the information processing center 6 displays a screen indicating that "the room is full" and prompts whether to make another facility reservation (g). When the member makes a reservation for another business hotel, the information processing center 6 reads the facility preference information stored in the member IC card 1 and performs a statistical process on the information to determine an optimal business hotel (h). , I).

The member inputs desired date and time, number of people, and other items necessary for the reservation (i, j). At this time, if you want to inquire about the transfer destination hotel, press "3"
Connect to the staff at the center (o).

The information processing center 6 displays that the desired guest room is vacant and prompts whether or not to reserve the room (k). At this time, if the user wants to inquire about the transfer destination hotel, he / she presses "3" to connect to the staff at the center (o).

Then, the contents of the reservation are displayed, and the member finally confirms whether or not it is correct (l). As a confirmation means, it is also possible to shift to a screen for explaining the outline of the reserved guest room (p). After confirmation, the central information processing device 61
Is the member IC card 1 and the reservation information storage area 62
The reservation information is written in (# 2) (m). Further, a display prompting to bring the member IC card 1 on the day of use is displayed, and the reservation operation ends (n).

As described above, based on the facility preference information recorded on the member IC card 1, the information processing center 6 automatically determines the business hotel 5 according to the member's facility preference, and 5 can be automatically transferred to the reservation system, so that the member does not have to search for an alternative business hotel. In addition, it is possible for the reservation clerk at the accommodation facility to reduce the number of operations such as reception work and other hotel introduction activities. In the present embodiment, the case where the reservation operation is performed only on the screen of the public telephone 3 has been described. However, the same effect can of course be obtained by performing the button operation in accordance with the voice guidance in combination with the receiver. is there. Further, in this embodiment, the facility preference information recorded on the member IC card 1 is read to search for an optimum hotel.
Even when the user does not have the card 1, the same operation can be performed by reading the facility preference information recorded in the member information storage area in the information processing center. Further, in the present embodiment, the case where the reservation operation is performed by accessing the information processing center 6 has been described. However, the same applies to the case where the reservation system installed in each business hotel 5 is accessed instead of the information processing center. Of course, the reservation operation can be performed.

Next, the contents of specific processing performed by the central information processing device 61 will be described. Again, the member is
Reservation of the first desired hotel was made with the public telephone 3 readable and writable by the C card 1, but could not be reserved, and the hotel closest to the member's preference was recommended based on the facility preference information recorded on the member's IC card 1. Will be described.

FIG. 9 is a diagram showing a template of member facility preference information. FIG. 10 is a diagram of a template representing facility characteristic information of each hotel. FIG. 11 and FIG. 12 are diagrams showing flowcharts for determining a facility that matches the taste of the member.

Here, the template will be described.
The template expresses part or all of the facility characteristic information or the facility preference information by the position of a line segment in two-dimensional coordinates. The horizontal axis of the coordinates is "item p" (5 items)
When the vertical axis represents the facility characteristic information, the vertical axis indicates “rating value M
(P) ”(five levels), while“ facility rating information N (p) ”(five levels) is used to represent facility preference information. Which part of the facility characteristic information or the facility preference information is expressed can be changed as appropriate. It should be noted that the template corresponding to the facility characteristic information is represented by “H”, and a subscript is appropriately added to this. On the other hand, the template corresponding to the facility preference information is represented by “L”, and a subscript is appropriately added to this.

After the facility characteristic information of the hotel is set in advance, the central information processing device 61 initializes a variable T indicating the number of times of reservation transfer and a priority item Pmax in step S1, and then makes a call from the member. Prepare and wait. Here, T
= 0, and the priority item Pmax is, for example, Pma when trying to use the priority information A set by the member for processing.
If x = 1 and priority information A to C is to be used, Pmax = 3. Here, description will be made assuming that Pmax = 1.

When the member makes a telephone call to the hotel where he / she wants to stay (step S3), the telephone reading / writing device 2 reads the facility preference information of the member IC card 1 ("AACB" in FIG. 9).
B), and the information processing center 6
Send to On the other hand, the hotel receives the member's reservation information (desired date, number of people, etc.), and notifies the hotel whether or not the room has been reserved as desired along with the reservation information. In step S5, the central information processing device 61 determines whether or not a reservation as desired has been made.

When YES is determined in the step S5, the central information processing apparatus 61 proceeds to a step S7 to transmit and store the reservation information (reservation date, number of reservations, etc.) in the IC card 1 of the member. The information is stored in the database 6
Then, the program is recorded in the second reservation information storage area 62 (# 2), and the process is terminated.

On the other hand, if NO is determined in the step S5, in a succeeding step S9, it is determined whether or not the call is the first call to the hotel by the member (T = 0?). When it is determined that the call is made to the hotel first (YES), a value 1 is set to a variable P for determining the number of times up to the priority item Pmax (P = 1: not shown). Proceed to step S11.

In step S11, the central information processing device 61
Are items up to the P-th priority item based on the facility preference information that has already been transmitted, that is, when P = 1, only priority information A, and when P = 2, 3, priority information B Up to C, taking into account each
are created (maximum number nmax). More specifically, the central information processing apparatus 61 uses a template in which the evaluation of the accommodation fee is 1 (the cheapest) with a 5-grade evaluation and the evaluation of the transportation service is 1 (the closest), that is,
Only the template L11 passing through the coordinates (p, M (p)) = (1, 1) and (2, 1) is created.

Next, in step S13, a template H is created by considering only the P-th priority item based on the facility characteristic information of the hotel. Specifically, it is the priority information A in the facility preference information, and the item “room charge (cheap)” (p =
1) and “closeness to the nearest station” (p = 2), a template extracted from the facility characteristic information of each hotel stored in the database 62 only for the item (p = 1, 2) (FIG. H1 to H8 (thick line portions of (a) to (h)) are obtained.

In the subsequent step S15, it is determined whether a template (Hpm) that matches Lp1, Lp2,... (Specifically, L11) exists in H1 to H8. Specifically, is there a correlation function J between each of the templates Lp1, Lp2,... And the template Hpm (correlation function J is given by the following equation (1)) that has a value of 1? Determine whether or not.

[0065]

(Equation 1) Here, when it is determined that the template exists (YES), the process proceeds to step S17, in which the template Hpm is extracted,
The number is set to mmax. On the other hand, if NO is determined, the threshold value J in the correlation function J is determined in step S19.
The hotel corresponding to the template H which is equal to or larger than th is extracted, and the number is set as mmax.

In the example of FIG. 10, templates H2, H6 and H shown in (b), (f) and (h) respectively
Since 8 matches L11, these are extracted and mmax
Becomes 3.

After step S17 or S19,
In step S21, it is determined whether or not the variable P has reached Pmax (P = Pmax?). Where NO
When it is determined that is, 1 is added to the variable P in step S23, and the process returns to step S11. That is, P = 2, and thereafter, the processing is performed in consideration of the priority information A and B. Here, since the priority information A and B in the facility preference information of FIG. 9 are items 1, 2, 4, and 5, the priority items “low accommodation fee” and “near the station” , And the templates L21, L22, L23,
Create L24. In other words, the degree of freedom in selecting hotels is expanding. Templates L21, L22, L2
3, L24 has the common point of (p, N (p)) = (1, 1)
And (2, 1). L21 passes through (p, N (p)) = (4, 5) and (5, 5), and template L22 passes through (p, N ( p)) = (4,
5) and (5,4), template L23 passes through (p, N (p)) = (4,4) and (5,5), template L24 passes (p, N (p)) = (4,
4) and (5, 4).

If YES is determined in the step S21, the process proceeds to a step S25 in FIG.

In step S25, a value 1 is set to a variable m indicating which of the hotels listed as transfer destination candidates is currently being processed.
The value 1 is set to a variable n indicating one of the templates Lp1, Lp2,... (L21, L22, L23, L24 in the example of FIG. 9) currently being processed. That is, in steps S25 and S27, the variables used for the processing performed thereafter are initialized.

Next, in step S29, a correlation function Jpmn between the template Lpn and the template Hpm is calculated and stored. Here, the subscripts p, m, and n are variables P,
Equation (1) is used as a calculation formula corresponding to m and n. However,
In the example, only the item p = 3 is excluded (p ≠ 3).

Next, in step S31, for all templates Lp1, Lp2,.
Has been calculated and stored (variable n
= Nmax? ) Is determined. Here, when the determination is NO, the value 1 is added to the variable n in step S33, and the process returns to step S251. Therefore, through this processing loop,
When YES is determined in step S31, the correlation functions Jpm1, Jpm2,... With the template Hpm are stored for each of the templates Lp1, Lp2,.

Subsequently, in step S35, it is determined whether the processing has been completed for all the transfer destination candidates (m = mmax?). If the determination is NO here, step S37
Adds 1 to the variable m, and returns to step S27. Therefore, after this processing loop, YES in step S35
Are determined, the templates Lp1, Lp2,.
For each, the correlation function J with the template Hpm
pmn (m = 1 to mmax, n = 1 to nmax) is calculated and stored.

For the template H2 of the facility characteristic (b), the correlation coefficient with the template L21 is 0.895, the correlation coefficient with the template L22 is 0.829, the correlation coefficient with the template L23 is 0.951, Template L
The correlation coefficient with 24 is 0.903.

For the template H6 of the facility characteristic (f), the correlation coefficient with the template L21 is 0.988, the correlation coefficient with the template L22 is 1.000, the correlation coefficient with the template L23 is 0.954, Template L
The correlation coefficient with 24 is 0.988.

For the template H8 of the facility characteristic (h), the correlation coefficient with the template L21 is 0.942, the correlation coefficient with the template L22 is 0.884, the correlation coefficient with the template L23 is 0.983, Template L
The correlation coefficient with 24 is 0.944.

Subsequently, at step S39, the average correlation function Jm = (Jm1 +
Jm2 + ... + Jmmax) / nmax is calculated. Here, m = 1, 2,..., Mmax. In the example of FIG.
They are 0.895, 0.983, and 0.938, respectively.

Next, in step S41, the average correlation function J
Among the 1, J2,..., Jmmax, the hotel having the value closest to 1 (the hotel having the facility characteristic (f)) is determined to be most suitable for the member's preference, and is extracted. Next, in step S43, the extracted hotel is recommended to the member as a transfer destination of the reservation information, and it is determined whether to transfer the reservation information based on a response thereto. If the hotel is liked and the determination in step S43 is YES, the process proceeds to step S45, and the value 1 is added to the number of times of reservation transfer T. Next, in step S47, the reservation information (the number of reservations, etc.) is actually transferred to the hotel and, together with this, is recorded as a history in the transfer information storage area 62 (# 4) of the database 62. Then, the process returns to S5 of FIG. Thereafter, the availability at the transfer destination hotel is confirmed, and the same processing as before is performed.

If there is no vacant room at the transfer destination hotel (NO in step S5), the process proceeds to step S9.
Here, since it is determined that the number of times of reserved transfer is T ≠ 0, the process proceeds to step S49, and it is determined whether or not there is another transfer destination candidate hotel (m <T + 1?). Here, there is no (N
When it is determined as O), the process is terminated.

On the other hand, there is another transfer destination candidate hotel (Y
ES), the process proceeds to step S51,
Average correlation functions J1, J2, ..., Jm already determined
Among the max, a hotel having a value close to the value 1 at the number of reservation transfer times T + 1, that is, a hotel having the next highest correlation (a hotel having the facility characteristic (h) in this embodiment) is extracted. Then, the process proceeds to step S43 in FIG. 12, and the hotel is recommended to the member as the next transfer destination, and it is determined whether to transfer the reservation information based on the answer to the recommendation. here,
If the member wants to recommend a hotel, step S45
Then, the process is repeated until there are no more transfer destination candidate hotels. On the other hand, when no recommendation is desired (NO), the central information processing device 61 ends the processing.

In the above, the case where the facility preference information recorded on the member IC card 1 is read out and the correlation coefficient is calculated has been described. Of course, the same processing can be performed by reading out the stored facility preference information.

Next, an example will be described in which the facility 5 requiring reservation is used as a hotel, and the information processing system 51 of the facility 5 permits access using the member IC card 1 in which the reservation information is recorded.

FIG. 13 is a diagram showing an entry / exit card system. First, the terminal 3 makes a reservation for the hotel 5. Thus, as shown in FIGS. 13A and 13B, the reservation information is recorded in the member IC card 1 and the hotel storage device 513.

At the time of check-in, the hotel clerk uses the read / write device 2 installed at the front desk, confirms that the member's IC card 1 brought by the member is his / her own, and then uses the read / write device 2. And change the room number to I
Record on C card 1.

On the other hand, as shown in FIG. 13C, a read / write device 2 connected to the information processing system 51 is installed near the door of each guest room. After receiving a check at the front desk, the member will receive a member IC card 1
Recognize The reader / writer 2 is a member IC card 1
, And reads the room number / reservation information stored in the information processing system 51. The information processing system 51 collates with the reservation information recorded in the storage device 513, and unlocks when it is determined to be OK.

Accordingly, in the present embodiment, access permission / inhibition is determined based on both the guest room number and the reservation information, so that the facility can be operated with high security. In the present embodiment, the case where the information processing system 51 and the read / write device 2 are connected online is described. However, in the case of a hotel having many guest rooms, if the verification of the member IC card 1 is concentrated at once, the information It is also assumed that a load is applied to the processing system 51. For this reason, the reservation information and the unauthorized use card list may be appropriately downloaded from the information processing system to the read / write device 2, and the access may be locally performed for each room.

Next, after the member stays at the hotel referred to by the automatic transfer at the time of hotel reservation and pays for the use at the hotel, the transfer destination hotel uses the transfer fee as part of the success fee as a success fee. An example of returning to a hotel will be described.

FIG. 14 is a diagram showing a method of distributing the success reward.

The recording device 513 of the information processing system 51 in the hotel 5 records the reservation information (member number, reservation number, use date, room number, etc.) made by the member. Among them, a flag indicating that the reservation information has been transferred is set in the reservation information by transfer from another hotel ("1" is recorded in "transfer from other"), and Success rewards are not recorded as official data until they are returned to the transferring hotel.

The clerk at the transfer destination hotel transmits the reservation number and the deposit amount to the information processing center 6. The central information processing device 61 confirms that the transfer flag is set in the reservation information storage area of the database 62 using the reservation number as a key. The transfer information is searched for the data of the reservation number, and the transfer source hotel number and the transfer destination hotel number are confirmed.

The central information processing device 61 confirms that the transfer source hotel and the transfer destination hotel are valid, and calculates a success reward based on the success reward rate recorded in the data. The profit ratio should be discussed in advance between the hotels belonging to the hotel group.

The central information processing device 61 transmits a data block including a member number, a destination hotel number and a reward amount to the transfer source hotel, and the information processing system 51 of the transfer source hotel stores the data in the storage device. Record at 513.

Further, the central information processing device 61 transmits a data block composed of a reservation number, a source hotel number, and an amount obtained by subtracting a reward amount from a transfer destination deposit amount to the transfer destination hotel, and transmits information of the transfer destination hotel. The processing system 51
The data is recorded in the storage device 513.

Therefore, according to the present embodiment, by leaving the transfer history in the database of the information processing center 6, the success reward when the guest stays at the transfer destination hotel can be accurately reflected. And a fair profit sharing system for both the destination hotel and the transfer destination hotel. In addition, the transfer destination hotel receives the transfer of the reservation information from the other, which leads to avoiding the vacancy, thereby enabling efficient facility management.

Next, the facility 5 is a language school, the student's IC card 1 is used as the module 1, the student's IC card 1 is readable and writable as a terminal, and the public telephone 3 is used as a terminal. If the student cannot take the course at the desired time and place in the compatible learning system, the student may use the student IC card 1 to reserve the same course at another language school and take the course. An operation example will be described.

FIG. 15 is a diagram showing a language school attending system.

The language school group of this embodiment is grouped by the location of the language school which has concluded the credit transfer agreement. Therefore, in the language school group, there are language schools that have concluded a credit transfer agreement but have different legal personalities.

Each language school is provided with an information processing system 51. In the reservation information storage area 62 (# 2) of the database 62 connected to the central information processing device 61, grades, attendance status, degree of understanding in each course, and the like are recorded. Also, a transfer information storage area is set. This is for recording the transfer history and the basis for calculating the success reward distribution when the student cannot take the course at the desired time or place and makes a reservation at the language school of the transfer destination.

In the student IC card 1, "place", "small number of people", and "instructor's evaluation score" are recorded as facility preference information, and "priority" and "no priority" are selected.
The writing of the information is performed in advance by a terminal that can read and write the student IC card 1.

The student makes a reservation in accordance with the guidance of the public telephone 3, but since the number of desired courses has reached the capacity, the central information processing device 61 uses the same course of another language school which has concluded a compatibility agreement. Ask the student to make a reservation or not.

The student selects OK, and the central information processing device 61 presents the most suitable course based on the course preference information written in the student IC card 1. For example,
If a student records "location" as a priority,
The central information processing device 61 accesses the course characteristic storage area, calculates the distance between the school where the course to be reserved first is opened, and each school, and lists them in order from the closest school. As a result, the student can select courses in order from the school where the course to be reserved is opened. Thereafter, the central information processing device 61 repeats the operation until the student completes the reservation.

At the time of attending the course at the other school, the reading / writing device 2 installed at each school is made to read the attending IC card 1. The information processing system 51 includes the student IC card 1
Is read to determine the eligibility of the course. If the information processing system 51 determines that the student IC card 1 is genuine and that the student is qualified, the attendance record data is taken out from the reservation information storage area, and a document printed with the data is sent to the lecturer of the course. Hand over. The above is the flow from the course reservation to the attendance.

Next, the operation after attendance will be described. The instructor inputs the attendance status of the attendee to the information processing system 51. Also, if necessary, the attendance completion data is recorded on the student IC card 1. The information processing system 51 records the information in the storage device 513. The central information processing device 61 calculates a value obtained by multiplying the success reward ratio based on the information, and transfers a data block in which the reservation number, the student number, the attendance date, and the name of the language school of the transfer destination are added to the data. Send to former language school. In addition, the central information processing device 61
Calculates the value obtained by subtracting the success fee from the course fee,
A data block in which the reservation number, student number, attendance date, and transfer source language school name are added to the data is transmitted to the transfer destination language school.

Therefore, according to the present embodiment, it is possible for a student to take a course without feeling a difference between language schools.
In the past, it was not possible to reserve a course at the desired date and time, so even if you had to change to another date and time, there is a possibility that you can reserve and take the same course as the language school that signed the credit transfer agreement As a result, students can select courses led by students.

In the present embodiment, the success reward ratio for the transfer to another language school is 5%. However, by setting the success reward higher, it is possible to prevent the reservation from flowing to one language school. The psychology that works at both schools makes it possible for both schools to set efficient timetables and assign lecturers. In addition, this example describes a system to reserve courses at a language school. However, as with other driving schools, students who have signed a credit transfer agreement at an educational facility with a similar curriculum between schools Even if the student has an IC card and uses the attendance reservation system using the IC card, the student can complete the curriculum without feeling the difference between schools.

As described above, according to the embodiment of the present invention, the member number and the facility preference information are recorded on the IC card, so that the facility can be reserved by telephone or the Internet, and the desired facility can be reserved. Otherwise, the reservation center presents the optimal alternative facility by considering the facility characteristic information and the facility preference information of the member concerned, and automatically transfers it to the reservation system of the alternative facility. Easy to do. In addition, since the member IC card in which the reservation information is recorded at the time of reservation can be used as an access key to the facility, facility management with high security can be performed by the entity operating the facility. Furthermore, since the transfer history is recorded in the database of the information processing center, when the referrer facility introduces another facility and the customer uses the referral facility, the success fee for the referral act is quantitatively determined. Can be reflected in Further, the present invention can be applied to a dentist, a pub, an aesthetic salon, a beauty salon, a golf course, an English conversation school, an individual tutoring school, and the like.

A program (reservation support program) for implementing the present embodiment may be stored in a computer-readable recording medium. The embodiment of the present invention can also be realized by reading and executing this recording medium by a computer system. Here, the recording medium is, for example, a semiconductor memory,
It includes a computer-readable recording medium on which a program can be recorded, such as a magnetic disk, an optical disk, a magneto-optical disk, and a magnetic tape.

[0107]

As described above, according to the present invention,
According to the preference information and the characteristic information, the reservation request is transferred to a facility having characteristics that match the preference of the user, so that the user can use a facility that matches his / her preference,
On the other hand, at the transfer destination facility, more users will be able to use the facility.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration of an information communication system according to an embodiment of the present invention.

FIG. 2A is a block diagram of an IC card used as a module 1, and FIG.
FIG. 2 is a diagram illustrating a configuration of a ROM 15.

FIG. 3 is a block diagram showing a configuration of the telephone 3;

FIG. 4 is a block diagram illustrating a configuration of an information processing system 51.

FIG. 5 is a block diagram showing a configuration of an information processing center 6.

FIG. 6A is a diagram illustrating a screen for creating facility preference information, and FIG. 6B is a diagram illustrating a member information storage area 62 (#
It is a figure which shows the data structure of the facility preference information in 1).

FIG. 7A is a diagram showing a screen displayed on the personal computer 511 when setting the facility characteristic information.

FIG. 8 is a diagram showing a temporal change of a reservation guidance screen.

FIG. 9 is a diagram of a template representing member facility preference information.

FIG. 10 is a diagram of a template representing facility characteristic information of each hotel.

FIG. 11 is a diagram showing a part of a flow chart of facility determination suited to member preferences.

FIG. 12 is a diagram showing a part of a flowchart of facility determination suited to member preferences.

FIG. 13 is a diagram showing an entry / exit card system.

FIG. 14 is a diagram showing a method of distributing a success reward.

FIG. 15 is a diagram showing a system for attending a language school.

[Explanation of symbols]

 Reference Signs List 1 module (IC card) 2 read / write device 3 terminal (public telephone) 4 information processing device 5 facility (business hotel, hotel, language school) 6 information processing center 7 communication line 51 information processing system (reservation system) 61 central processing device 62 database 51 information processing device 100 information communication system

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification FI FI Theme Court ゛ (Reference) G06F 17/30 340 G06F 17/30 340A (72) Inventor Shigeaki Iwane 3 Babacho, Chuo-ku, Osaka-shi, Osaka No. 15 Inside Nippon Telegraph and Telephone Corporation (72) Inventor Akira Yamaguchi 3-19-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo East Nippon Telegraph and Telephone Corporation (72) Inventor Toshinori Sonehara West, Shinjuku-ku, Tokyo Shinjuku 3-chome 19-2 Tohoku Nippon Telegraph and Telephone Co., Ltd. (72) Inventor Shinji Nishimura 3-19-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo Tohoku Nippon Telegraph and Telephone Co., Ltd. F term (reference) 5B049 BB51 CC06 EE05 5B075 ND20 PR08 UU40

Claims (9)

[Claims] 1. A reservation support method when a reservation cannot be made due to a reservation request sent to reserve a user who wants to use the facility at a facility that requires a reservation. Transferring a reservation request in search of a transfer destination of the reservation request by processing preference information relating to the preference of the user desiring to use a facility, and preset characteristic information representing characteristics of the facility requiring reservation. A reservation support method characterized by the following. 2. The reservation support method according to claim 1, wherein a correlation function between preference information and characteristic information is obtained at the time of the processing. 3. When the transfer destination of the reservation request is not found, the ratio of the information used for the processing in the preference information is set stepwise so that the transfer destination of the reservation request is easily found. The reservation support method according to claim 1, wherein the method is changed to: 4. The method according to claim 1, wherein the transfer destination of the reservation request is once notified to a request source of the reservation request, and transfer is performed based on the transfer request made in response to the notification. The reservation support method described in any of them. 5. When a reservation can be made at the transfer destination of the reservation request, information indicating that the reservation has been made is recorded in a portable storage medium readable and portable at the transfer destination. The reservation support method according to any one of claims 1 to 4, wherein: 6. The apparatus according to claim 1, wherein when the facility requiring reservation is a membership system, said preference information is obtained from a portable recording medium storing said preference information about the member. The reservation support method described in any of the above. 7. The reservation support method according to claim 1, wherein when a reservation is made by the transferred reservation request, a success reward from the transfer destination is returned. 8. A reservation support system for a case where a reservation cannot be made due to a reservation request sent for reserving a user who wishes to use the facility at a facility which requires the reservation. Transferring a reservation request in search of a transfer destination of the reservation request by processing preference information relating to the preference of the user desiring to use a facility, and preset characteristic information representing characteristics of the facility requiring reservation. A reservation support system characterized by the following. 9. A computer readable recording of a reservation support program when a reservation cannot be made due to a reservation request sent for reserving a user who wants to use the facility at a facility that requires reservation. A recording medium for processing the preference information relating to the preference of the user desiring to use the facility requiring the reservation and the preset characteristic information representing the characteristic of the facility requiring the reservation, thereby transferring the reservation request. A computer-readable recording medium on which a reservation support program is recorded, wherein a reservation request is transferred in search of a destination.