JP2002041897A - Gift service supply support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a gift service supply support system which can surely transmit the service contents and also can improve the service quality. SOLUTION: In this system, the contents of service acquired via a store terminal 1 placed at a store and to be supplied to another store are acquired as the order reception information by the operations of a server 4 and a host computer 5 which are placed at a gift service center 3. Then the order reception information is provided to the due store.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a gift service providing support device for supporting the provision of a gift service, and more particularly, to an improvement in an ordering process.

[0002]

2. Description of the Related Art In recent years, an increasing number of vendors have received and ordered gift products via a telecommunications network, processed the products, and provided gift services. Concrete flower gift service (service to create bouquets and flower baskets and deliver them to designated destinations)
In the company that provides this, the headquarters that planned this service,
Invite members to join the flower shops scattered around the country, and provide the member stores with a telephone directory (hereinafter simply referred to as "phone book") that lists the location of each member store and their telephone numbers and fax numbers. Has been distributed.

[0003] Here, a procedure for providing a conventional flower gift service will be described. In the conventional flower gift service, a member store A that has heard from a client (customer) what kind of flower gift product is to be delivered examines the member store near the destination using a telephone directory, and joins the member near the destination. The store B is found, and the request from the customer is transmitted to the member store B by facsimile or confirmed by telephone.

[0004] The member store B produces a flower gift product according to the request, and delivers the produced flower gift product to a designated destination by itself or by a home delivery service. Further, the member store B transmits a report indicating that the flower gift product has been delivered to the headquarters C. Then, the headquarters pays the member store B according to the report and sends a bill to the member store A that has received the order. And member store A
Pays to the headquarters based on this bill from the amount deposited from the customer, and the provision of the flower gift service is completed.

[0005]

However, depending on the above-mentioned conventional gift service providing method, since the contact between the member stores depends on the telephone directory, a member store near the delivery destination according to the request of the visiting customer is selected. Can not. Also, at member stores near the delivery destination, due to differences in order slips for each store, misunderstanding of order details is likely to occur, mistakes in product production, delivery failures, etc. are likely to occur, and such mistakes are made at the ordering store side. There was a problem that it could not be grasped.

[0006] In the above-described conventional method of providing a gift service, a gift product having a property different from that of an industrial product, such as a one-piece product, or a gift product that is difficult to evaluate to a certain degree, such as a fresh gift product, is used. There has been a problem that it is difficult to confirm the delivery from the customer or the order receiving store.

[0007] Further, in the above-mentioned conventional gift service provision, there is a problem that the response of the destination is not always clear, and it is not possible to check the response of the other party at the customer or the order receiving store.

Further, the above-described conventional gift service providing method has a problem that the past use history of the gift service for each customer cannot be managed, and sufficient service cannot be provided.

The present invention has been made in view of the above circumstances. First, it is possible to select an appropriate service providing store, second, it is easy to grasp the service providing situation, and third, the service providing An object of the present invention is to provide a gift service providing support system that can improve quality.

[0010]

SUMMARY OF THE INVENTION In order to solve the above-mentioned problems of the prior art, the present invention relates to a terminal arranged at each member flower shop, and a server connected to the terminal and arranged at a flower gift service center. A device, a store information management device that manages store information of each member flower store, and specifies a member flower store that provides a flower gift service according to an instruction from the server device;
A first terminal arranged at a first flower shop that has received a request for a flower gift service from a customer transmits the received order information of the flower gift service to the server device, and the server device transmits While receiving and managing the order information from the terminal, the order information is output to the shop information management device to specify the second flower shop that provides the flower gift service according to the order information, and the identified second flower shop is output. The order information is provided to a second terminal located in the second terminal.

[0011] Thus, the server device reliably mediates communication between the first flower store that receives the flower gift service and the second flower store that provides the flower gift service, and the store information management device allows the client device to communicate with the customer. Upon request, an appropriate member flower shop can be requested to provide a flower gift service.

Here, it is preferable that the store information of each affiliated flower store managed by the store information management device includes an electronic pamphlet or a Web page of the store. In addition, the store information includes at least one of information on staff of the store, an appearance image of the store, information on a specialty field of the store, a delivery period, a holiday, business hours, and information on a product that can be produced. It is preferred to include.

[0013] Further, the flower gift service center carries out a survey on the above information from time to time, and when it is determined that the information is valid, authentication information is added to each information and set, and only the authenticated information is stored in the store. It is also preferable to use it for identification.

The present invention for solving the problems of the above-mentioned conventional example is a server device for providing a flower gift service, which comprises means for acquiring order information from a requester of a flower gift service; Means for providing the order information to a store-side terminal arranged in a store that provides a flower gift service.

As described above, the communication between the stores can be ensured by the server device which transmits the order information received at the store to which the order is received to another service providing store.

Here, a store database storing store information for providing the flower gift service, and means for specifying the store providing the flower gift service by referring to the store information stored in the store database, It is also preferable to include

As the store information, at least one of information on staff of the store, an external image of the store, information on the specialty of the store, information on a delivery period, holidays, business hours, and products that can be produced. It is preferable to include

It is preferable that the means for specifying a store refers to the order information and searches for a store that can provide a service from the store database in accordance with the order information to specify the store. Thereby, an appropriate store according to the order information can be selected.

Further, the present invention for solving the problem of the above-mentioned conventional example is a system for supporting the provision of a gift service, comprising: a terminal arranged in a store for receiving and providing a gift service; A first terminal connected to the terminal and located at the first store that has received the request for the gift service, including a server device located at the gift service center, and transmits order information of the gift service to the server device; The server device manages order information received from the first terminal, and provides the order information to a second store that provides a service related to the order information.

As described above, the order information can be transmitted reliably by the server device reliably mediating the communication between the store that receives the service and the store that provides the service.

According to another aspect of the present invention, there is provided a server apparatus for providing a gift service, comprising: means for acquiring order information of a gift service; Means for providing the order information to a store-side terminal arranged in a store that provides such a gift service.

[0022] Also, here, a shop database for managing shop information of a shop that provides the gift service, and means for specifying the shop that provides the gift service by referring to the shop database are included. It is also preferable that the providing means provides the order receiving information to the store side terminal arranged in the specified store.

Here, the store information managed by the store database includes information on the staff of the store, external images of the store, information on specialty fields of the store, delivery periods, holidays, business hours, production and provision. It is preferable to include at least one of the information on the product.

Also, means for specifying a store which can provide a gift service based on the order information by referring to a store database storing store information for providing a gift service, the order information and the store database. It is also preferable that the means for providing the order information includes providing the order information to a store-side terminal arranged in the specified store.

As described above, by specifying the store that provides the gift service according to the order information, it is possible to request the appropriate store to provide the service.

The store information stored in the store database includes information on the number of products that can be produced and provided as information on products that can be produced and provided, and means for specifying the store is indicated in the order information. Search for stores that can provide the quantity of products that were purchased, identify the store if it was found, and if it was not found,
It is also preferable to refer to the information on the number of products that can be provided, to specify a plurality of stores, and to provide the required number of services. In this case, it is preferable that the plurality of stores to be specified perform quantity distribution and specify the stores so as to make the quality of the products uniform by referring to information on the specialty field and the stock.

Further, in such a server device, a means for acquiring status information of service provision from a store-side terminal arranged in a store which provides the gift service, and a program for requesting the gift service It is also preferable to have a means for providing

The service providing status information includes whether or not to start providing the service, product production / provision start, completion status, and the like.
Including its delivery status. As a result, it is possible to grasp the service providing status at the customer or the order receiving side store.

Further, it is preferable to include a means for acquiring image data of a gift item delivered based on the corresponding order information. It is also preferable to include means for acquiring image data of a service providing site related to the corresponding order information from the service providing store.

First, by acquiring image data of a delivered gift item and providing the image data to a customer or a terminal of an order receiving store, the delivered item can be confirmed, and one item having characteristics different from those of an industrial product can be confirmed. It is possible to check the quality of gift products that are difficult to evaluate to a certain degree, such as gift products that are produced and fresh gift products. In addition, if the image data of the service providing site is acquired and provided to the customer or the terminal of the order receiving store, the reaction of the partner can be known. As a result, it is expected that the customer's anxiety will be resolved, the satisfaction level will be increased, and the quality of products at each store will be improved. Here, the image data may be not only a still image such as photo data photographed by a digital camera but also a moving image photographed by a video camera.
Also, as so-called virtual reality video, image data that can be three-dimensionally rotated may be used. Further, in the reaction of the other party, it is also preferable to include information of a message from the other party. This message information may include audio, moving images, etc., in addition to character string information. It is also preferable that such products and image data representing the reaction of the other party are printed at the center as desired, and delivered to customers by mail.

In such a server device,
It is preferable that the information processing apparatus further includes means for providing calendar information and means for managing past order information for each gift service requester in association with the calendar information.

Alternatively, in such a server device, a means for providing calendar information, past order information for each gift service requester, and image data related to the past order information are stored in the calendar information. It is also preferable to provide a means for associating the calendar information and the related image data to the service requester upon request. By maintaining the past history in association with the calendar information in this way, it is possible to provide further services to customers.

Further, the means for providing the order information to the store terminal is a means for providing the order information in response to a request from the store terminal, and the means for providing the order information and the date and time when the order information was received. It is also preferable to manage the elapsed time and notify the specified store of an order when the elapsed time exceeds a preset time. This can prevent the service providing store from forgetting to provide the service.

[0034] The means for acquiring the order information of the gift service acquires the order information from a terminal arranged at the requesting store that has received the request for the gift service, and obtains the order information from the requesting store. It is also preferable to include means for performing a settlement process with a store that provides the gift service. In this case, it is also preferable to further include a settlement process for collecting a fee on the center side (a settlement process for a center usage fee).

Further, the server device may be provided with a marketing providing means for analyzing order information and settlement processing, generating marketing information indicating an order / settlement state for each store, and providing the marketing information to each store. It is suitable.

Further, a server device for providing a gift service, means for acquiring gift service order information in providing a gift service for delivering gift items to an event-related person held in the facility. Means for providing the order information to a store-side terminal arranged in a store that provides the gift service according to the acquired order information, and a store database that manages the store information of the store that provides the gift service. If there is a facility where the store receives preferential treatment for gift delivery conditions, a store database in which information specifying the facility is associated with the store information, and an event at the target facility specified by the customer In order to search for a store that provides gifts to the parties concerned, the specified store is searched from the store database. Means for specifying a store preferentially provided with respect to conditions for carrying gifts to the elephant facility, and the means for providing order information includes providing the order information to a store-side terminal arranged in the specified store. Is also preferred.

Further, when the order information is acquired, and a region database storing region information relating to the region to which the service is provided, the store of the order source is associated with the region to which the service is to be provided based on the contents of the order. And means for providing regional information.

Further, the means for specifying a store, when a plurality of stores matching the conditions specified by the customer are searched from the store database, display the plurality of stores in a list,
It is also preferable to change the order of the stores displayed in the list at a predetermined timing.

[0039] It is also preferable that the apparatus further comprises means for performing settlement related to the cost incurred for providing the gift service in response to a request from the store providing the gift service.

Further, it is preferable that the store further includes means for comprehensively performing settlement of expenses to be paid externally in response to a request from a store providing the gift service.

[0041]

Embodiments of the present invention will be described with reference to the drawings. As shown in FIG. 1, the gift service provision support system according to the first embodiment of the present invention includes a store terminal 1 (1a, 1b,
..), A customer terminal 2 arranged on the customer side, a server 4 arranged in the gift service center 3, a host computer 5, and a management terminal 6. The store terminal 1 and the customer terminal 2 The server 4 is connected to the server 4 via a network 7, and the server 4 is connected to a host computer 5. In the following description, it is assumed that the store is a store that provides a service for delivering flower gift items. Here, the server 4 corresponds to the server device of the present invention, and the host computer 5 corresponds to the store information management device of the present invention. In the present embodiment, the server 4 and the host computer 5 are separate devices, but the processing of the server 4 and the host computer 5 may be performed on a single computer as a server device. In this case, this single server device corresponds to the server device and the store information management device of the present invention. Each means in the present invention is realized by software processing in the server 4 and the host computer 5 or a single server device.

The store terminal 1 is a general personal computer (PC), and operates on a general operating system (OS) such as Windows (registered trademark). In this store terminal 1, NetscapeNav
Web client software such as igator (trademark) is running. The customer terminal 2 is also a general PC similar to the store terminal 1 and operates on a general OS.
The eb client runs. The store terminal 1 and the customer terminal 2 communicate with the server 4 via the network 7.
Send order information. In addition, the store terminal 1 accesses the server 4 and, when there is a request for providing a service to the store, acquires the order information related to the request.

The server 4 of the gift service center 3
It runs on an operating system such as NIX (registered trademark).
A web server such as (trademark) is operating. As shown in FIG. 2, the host computer 5 basically includes a control unit 11, a store database 12, an order database 13, an image database 14, a payment database 15, a history database 16, and a customer database 17. Is configured. The control unit 11 is a CPU, a RAM, and the like, and manages each database. Further, the control unit 11 performs processing such as searching and updating the database in accordance with an instruction input from the server 4. Further, the control unit 11 performs a process of selecting a service providing store. The process of selecting a store will be described later in detail.

Here, the store database 12 stores, for each store, an identifier (such as a store number), a store name, information on a location,
Information on contact information, a person in charge, information on an account used for settlement at the store, information on a service that can be provided, and the like are stored. Here, the information on the service that can be provided includes information on a deliverable area, flower products that can be produced, information on a non-delivery period, information on regular holidays, and the like. In the present embodiment, it is preferable that the store database 12 stores a photograph of each store and a URL (Uniform Resource Locators) of a homepage of the store.

The order receiving database 13 stores identifiers (order numbers, etc.) assigned to each order information, identifiers of stores that have received orders, destinations of service provision (addresses, names, and names of flower gift items), and customer information (services). ), Information on the product, information on services to be performed along with the delivery of the product, information on the desire for delivery, and the like.
In the order database 13, information for specifying a store that should provide a service by processing the received order information for each received order information (a service providing store, that is, a store that actually performs production and delivery) is stored in the control unit 11. It is set by processing. In addition, the information on the product includes, in the case of a flower gift product, the type of flower (different types such as a bouquet and a flower basket) and the use of the gift product (different types such as a birthday gift and a mother's day gift). There is information, and the information of the service to be provided along with the product delivery includes information to be described on a postcard and information such as a character string (handwriting content) written on a card (message card) provided with the flower gift product. Further, information managed for each order information in the ordering database 13 includes, as information relating to the customer's request, information on the designation of the service providing store and whether or not the result is desired by e-mail after delivery. It is preferable to include information such as a request for image data of the delivered product.

The image database 14 stores image data relating to each order information in the order database 13. Specifically, as such image data,
There are image data and the like of the delivered product. The settlement database 15 has transaction dates and times, information on accounts receivable and accounts payable, information on settlement dates, and the like for each store.

The history database 16 stores an order date and time, a service provision date and time, an order content and a provided service content in association with each other. The customer database 17
It stores questionnaire information such as the customer's name and name, address, date of birth, contact information, gender, and flower preference. The customer database 17 stores calendar publication information for each customer. The calendar posting information includes, for example, order history information and service provision information.
Will be described together with the calendar information provided by.

Here, a process of selecting a service providing store by the control unit 11 will be described. The control unit 11 receives an input of an instruction to search for a service providing store, or when the service providing store is not specified by the order information (for example, when a service can be provided only at a special store by a large order, When such a store cannot be specified), this process is started, and as shown in FIG. 3, the location information of the service providing destination is acquired from the order information (S).
1). Then, a store that can provide a service to this location is searched from the store database 12 (S2), and it is checked whether or not the store has been searched (S3). And returns the received order information to the management headquarters of the system set in advance (S4), and terminates the process.

In the process S3, if a store that can provide the service is searched (if Yes), the order information is referred to, and among the stores searched in the process S3, the order is further followed. It is determined whether there is a store that can provide the service (S5). If there is no store that can provide the service (No), the process proceeds to step S4 (A).

In step S5, if there is a corresponding store (if Yes), the store is extracted, and a store is arbitrarily selected (by a random number or the like) from the extracted stores, and the selected store is selected. Is transmitted to the server 4 (S
6), end the process. Also, here, the case where one store is arbitrarily selected has been described, but in this processing,
Instead of selecting the stores by random numbers, the stores may be presented in a selectable manner by a customer or the like. In this case, it is preferable that the list is provided with a photograph of each store (including a photograph of an example of a flower gift product produced at the store) in association with the list.

Next, the operation of the gift service provision support system according to the present embodiment will be described. It should be noted that in the provision of the gift service by the system of the present embodiment, the case where the operation is received from the store terminal 1 and the case where
Since there are two cases of operating from
Each of these will be described separately.

[Service Order Receiving Operation at Store] First, the operation when order information is acquired from the store terminal 1 will be described. In this case, the customer comes to one of the stores and makes a request for a gift service. As described above, the clerk of the store that directly receives the service request from the customer (the order receiving store, that is, the first store of the present invention) or the customer who visits the store operates the store terminal 1 to access the server 4, and To provide a menu interface for
Received via eb (FIG. 4). Here, when a new order button is pressed to input a new order, a new order information input screen (FIG. 5) is displayed. Here, the operator such as a clerk omits the input of the order number as the identifier, and stores the identifier of the store to be ordered, which is a required input item (shown by the upper and lower lines in the drawing) when new orders are received, the address of the delivery destination, and the delivery destination. A name, a customer's address and name, a desired delivery date and time, and information on a production / delivery store (a store providing a service; a second store of the present invention) are entered, and a registration button is pressed. Note that it is preferable that the store terminal 1 recognizes this field and inputs and sets a store identifier that has been set in advance, so that the order identifier cannot be changed. Thereby, the operation can be simplified, and the security of the order receiving operation between the stores can be improved.

When the operator designates a production / delivery store by searching the store database 12, the operator presses a designation button (desired to designate a production / delivery store), and causes the CGI (common gateway interface) program of the server 4 to be pressed. To activate the service providing store selection process of the control unit 11 of the host computer 5 to receive the provision of the list. Then, the server 4 acquires the search result from the host computer 5 and displays a search result screen as shown in FIG.
Here, if there is order information already input on the screen shown in FIG. 5, the order information is displayed for confirmation (A in FIG. 6). Here, as shown in FIG. 6, the information of the store to be presented includes, in addition to the store name and the location, the specialty product field (specialty field), the business status of the store (whether or not it is a business day, delivery, And the like), and buttons for selecting a store are arranged in association with each other. Here, when a selection button related to any store is pressed, the store is specified as a service providing store, the screen returns to the screen in FIG. 5, and reception of order information is continued.

When the input of the order information is completed on the screen of FIG. 5 and the registration button is pressed, the server 4 issues an order number unique to each order information as an identifier of the order information, and A Web page for notifying the number for later retrieval is provided (FIG. 7), and the order information is output to the host computer 5. Host computer 5
Stores this order information in the order receiving database 13 together with the order date and time. The screen shown in FIG. 7 is displayed on the store terminal 1.

[Information Retrieval Operation at Store] The operator can also issue a search instruction for order information from the menu screen shown in FIG. In this case, the operator presses the order search button to display the screen shown in FIG. 5, and displays the order store code as a search key (an item marked with an asterisk (“*”) in FIG. 5). Customer identifier (Customer I
D) Enter data into at least one of the production / delivery store codes and press the search button. Then, the server 4 activates a CGI program for searching for the order information associated with the search button, and instructs the host computer 5 to search the ordering database 13 based on the input search key. Is output. Then, the host computer 5 searches the order database 13,
The search result is output to the server 4, and the server 4 creates a Web page (FIG. 8) providing the search result, and transmits the Web page to the store terminal 1.

Then, a screen as shown in FIG. 8 is displayed on the shop terminal 1. Here, when the number of search results is large, it is also preferable to arrange a button for sequentially displaying, for example, as a unit of ten items on this Web page. Further, a button for downloading the search result may be arranged, and the search result may be downloaded in a data format handled by a spreadsheet such as text data or CSV (comma-separated data) (button B).

The screen shown in FIG. 8 shows, as an example, a case in which a search is performed using the order store code as a key. Here, with respect to each order information, information on the production / delivery store as a store on the service providing side, information on the destination, an outline of the product (production content), a designated delivery date and time, and a processing status (status ), A delivery date, a detail button for displaying details of each order information, and a change button for changing the order information. Here,
The change button is also shown to be arranged for the order information for which the delivery has been completed. However, if the change is practically meaningless, the change button should not be pressed ( It is also preferable to display (with the button inactive). Specifically, when the detail button is pressed here, the detailed content of each order information is displayed on the shop terminal 1 on the same screen as in FIG.

When the change button is further pressed, the order information may be presented on a screen similar to that shown in FIG. 5, and the contents of the order information may be changed. In this case, if the status information is “producing”, “produced”, “delivering”, or “delivered” (if it is virtually impossible to change the order information), the server It is also preferable that the information processing apparatus 4 refers to the status information and does not accept a change in the order information.

[Change of Order Information at Service Providing Store]
Further, the service providing store also searches the order information for the service providing store by using the interface screens shown in FIGS. 4 and 5, and stores the information in the store terminal 1 of the service providing store as shown in FIG. By displaying a simple screen, it is possible to confirm order information to be processed in the store. Here, the status of each order information is changed using the pull-down menu of the status information, and the status batch change button is pressed. This status is stepwise such as “not received”, “order completed”, “production completed”, “under delivery”, “delivery completed”, and the like. When the status change button is pressed, the server 4 extracts only the order information whose status has been changed and provides it to the shop terminal 1 for confirmation (FIG. 9).

[Search Operation of Customer Information] In this embodiment, the host computer 5 includes a customer database 17 for managing customer information in order to provide advanced services such as calendar information to the customer. I have. The customer database 17 includes questionnaire information such as a customer's name, contact information, gender, date of birth, and the like registered based on a request / agreement from the customer. Hereinafter, the process of registering / retrieving the customer information in the shop terminal 1 will be described.

In the store terminal 1, when the "customer information management" button is pressed on the menu screen shown in FIG. 4, a registration search screen for customer information (FIG. 10) is provided from the server 4,
It is displayed on the store terminal 1. The store-side operator describes the customer's contact information (address, telephone number, etc.), the customer's name, gender, date of birth or product preference, and presses a change button. Then, an instruction for this change is transmitted to the host computer 5 by the CGI program associated with the change button, and the host computer 5 stores the customer information input on this screen into the customer database 17.
Register with.

When a customer ID or telephone number is entered on the screen shown in FIG. 10 and an instruction is given to perform a search using either of these data as a search key, the search is performed.
The GI program is executed by the server 4, a search instruction is transmitted to the host computer 5, and the host computer 5
Acquires the information of the customer who meets the condition from the customer database 17 and outputs it to the server 4, and the server 4 provides the information of the customer who meets the condition as a list (FIG. 1).
1). Here, the buttons of “detail”, “change”, “order input”, and “order history” are arranged in association with each customer, and when the “detail” or “change” button is pressed, the corresponding button is pressed. Information about the customer is displayed as shown in the screen of FIG.
Is pressed, the screen of FIG. 5 in which the ID of the customer is set is displayed, and input of order information is supported.
In the “order history”, the host computer 5 is instructed to acquire the past order status from the customer from the history database 16, and the server 4 stores the past order status acquired by the host computer 5 in the store. Terminal 1
To provide.

Note that the search and correction of the customer information cannot be performed from the customer terminal 2. This can prevent leakage of customer information.

[Order Receiving Operation from Customer Terminal] In addition, the customer operates the network 7 via a telecommunication network such as the Internet.
And the order information is registered in the order database of the host computer 5 through the server 4 using the same screen as the order screen shown in FIG. In this case, it is also preferable to obtain the customer's credit card information, debit card information, and the like, for payment from the customer. It should be noted that the order from the customer terminal may be made in a mode different from the order from the store, and this mode will be described in detail later.

[Order / Order Management Operation] The host computer 5 is a store terminal 1 (corresponding to a first terminal of the present invention) or a customer terminal 2 located in a store that has received a service request from a customer. The order information obtained from the order database 13 is stored in the order database 13, and the storage date and time of the order information stored in the order database 13 is repeatedly monitored and compared with the current date and time. Detects order information that has passed. Then, from such order information, a store on the service providing side that should process the order information is specified, the contact information of the specified store is acquired from the store database 12, and the unprocessed order information is stored in the contact information. Notify that it is stored.

Here, the host computer 5 may also monitor the status information, and perform the notification when there is an “unreceived order”. It is also preferable to recognize the “desired date and time of delivery” of the order information and to notify when the difference between the desired date and time and the current date and time is shorter than a predetermined period.

The contact may be the store terminal 1 (corresponding to the second terminal of the present invention) on the store side, or a facsimile, telephone, or mobile telephone installed in the store. It may be a mail address, or a so-called pager (registered trademark).

Further, if another predetermined period has elapsed by comparing the accumulation date and time with the current date and time, or if the difference between the desired delivery date and the current date and time is shorter than another predetermined period, the host computer 5 May specify another store that can provide the order information from the store database 12, and transfer the order information to the different store. As a result, it is possible to reliably respond to requests from customers.

[Management Operation on Center Side] Next, the management operation of the server 4 and the host computer 5 in the gift service center 3 will be described. The management staff of the gift service center 3 accesses the server 4 using the management terminal 6, calls a Web page for the gift service center 3, and displays it on the management terminal 6 (FIG. 12). here,
It is preferable to restrict access to this Web page using a password or the network address of the management terminal 6 so that it can be called only from the management terminal 6.

Here, the management staff of the gift service center 3 uses the order information new input / search button to enter the information shown in FIG.
Is displayed, and an order receiving operation can be performed based on a service provision request directly received at the gift service center 3 (not from the store terminal 1 or the customer terminal 2).

The customer information new input / search button displays the customer information registration / search screen shown in FIG. 10 so that the customer information can be managed. Further, a claim / inquiry new input / search button is associated with a claim processing CGI program described later, and an inter-store settlement status inquiry (in the drawing, a member store settlement status inquiry) button is associated with a store explained later. A CGI program for inter-payment is associated.

Further, a plurality of search buttons provided in the left column of this screen include CGIs for registering and searching store information.
Programs and the like are associated with each other, and the store database 12 and the ordering database 1 on the host computer 5 side.
3. Further, processing such as registration of data in the image database 14, the history database 16, and the like can be performed.

In particular, the management staff of the gift service center 3 manages information on stores nationwide using the store database 12. If there is a new store registration, register the store information to create a store master file.
Press the search button associated with the search. Then
The server 4 provides a store information registration / search screen to the management terminal 6 (FIG. 13). Here, the management staff has at least a uniquely defined store code (SHOP code),
Company name and location information, contact information,
Enter the information to specify the account to be used for settlement (required input items underlined in FIG. 13), and optionally store the directory for storing image data, the URL of the store's homepage, the deliverable area, and the possible uses (arrangement) ,
(For birthdays, etc.), settlement status information, information on days when delivery is impossible or orders are not accepted, information on regular holidays, etc., and press the registration button. This registration button is executed in the server 4 and the host computer 5
For instructing the store database 12 to register
It is associated with an I program.

In the registration / search screen shown in FIG. 13, if any information is entered in an item marked with an asterisk (*) and the search button is pressed, the information of the corresponding store is displayed as a list. become. It is preferable that the registration / search screen in FIG. 13 can be called from the store terminal 1 and changed. In that case, it is preferable that only the information of the store where the store terminal 1 is arranged can be changed. This may be performed using information such as the identifier of the store terminal 1 and a password.

In the present embodiment, it is also preferable that the management staff of the gift service center 3 certify the production technology of the flower gift product in each store, and set the information based on the certification together with the store information. It is. The production technology certification set in this way is preferably provided for later retrieval. In the subsequent search, for example, when the service cannot be provided by only one store due to a large order, the store is used to search for a store that can provide the same quality service. That is, a plurality of stores are searched in which the information on the production technology certification is equal or the difference is within a preset allowable range.

The management staff of the gift service center 3 checks the batch processing status by the host computer 5, outputs a summary of the payment processing and a file of store information,
Processing such as master (registered item) management of each database of the host computer 5 is performed. Also in this case, the management staff accesses the Web page shown in FIG. 12 of the server 4 and presses a search button associated with the menu screen display for these processes. Then, the server 4 provides a Web page on which buttons for batch processing status check, settlement summary file output, store master file output, file download (file output), file import (file upload), and master maintenance are arranged (FIG. 14). In the screen of FIG. 14, a pull-down menu for selecting a target master is arranged adjacent to the master maintenance button.

When the store master is to be specifically maintained, the store master is selected from this pull-down menu (this pull-down menu includes the names of the masters corresponding to the respective databases of the host computer 5). Then, a screen on which a button for creating a store master file is arranged is displayed (FIG. 15). By pressing this button, a store master file can be created. When the creation is completed, the screen returns to the screen display shown in FIG. 15, and a message such as “The store master file has been created. Download from the file download screen” is displayed.

In the display of the batch processing status, particularly, the progress of the settlement processing is managed, and the contents of the processing (closing processing, unreceivable processing, etc.), the processing start date and time, the processing end date and time, and the processing status are displayed. Displayed in list format (Fig. 1
6).

Further, in the file download processing,
In addition to the created store master file, a screen in which a settlement processing file such as a settlement summary file, a pull-down menu for selecting a download target such as an invoice file, and a download button are displayed (FIG. 17). When the download of the file is completed, the end status of the file download (information indicating whether the download has been completed normally or not normally) is displayed. By this download processing, the target file is downloaded from the host computer 5 to the management terminal 6, and is provided for later processing such as printing.

Further, in the file capturing process, a pull-down menu for selecting a file to be captured and information indicating the status of the capturing process are displayed, and buttons related to the file capturing process (“file capturing” button) Is displayed (FIG. 18). When this file import button is pressed,
The server 4 acquires the specified file from the management terminal 6 (uploading is performed from the management terminal 6). Then, the server 4 displays a screen for confirming the database update ((C) in FIG. 18). When the OK button is pressed and the confirmation by the management staff is completed, the server 4 relates to the target file of the host computer 5. Update the database.

Further, in the process of creating a file relating to the summary of the settlement process, a screen is provided for inputting from when to (FROM) and when (TO) the summary of the settlement is to be generated as a file as the summary condition of the settlement (FIG. 19), a file creation button is pressed to create a file, which is provided for later download.

[Claim Processing Operation] Further, the management staff of the gift service center 3 sends a facsimile or em
The registration and management of complaint (claim) information, request information, and the like acquired from the customer terminal 2 are registered and managed in the host computer 5. As shown in FIG. 20, information such as complaints, requests, and inquiries received from the customer side includes the identifier, the code of the store receiving the complaint, the order number (identifier of the order information), and the person in charge of the complaint. And
Complaint reception date, complaint reception method (telephone, FAX, ema
il, etc.), the content of the complaint (such as a dead flower, no card that describes how to care), the response method (on the drawing,
"Response"), the status of the response (unsupported,
Information such as correspondence, etc., priority (low / medium / high), identifier of the shop to which the order is placed, address and name of the destination, sender, and a part of the order information are managed. The screen shown in FIG. 20 is called from the screen shown in FIG. FIG.
The complaint information registered on the screen of (1) is managed by a complaint database (not shown) in the host computer 5.

The complaint information and the like managed as described above are notified to a service providing store that processes the complaint, which is specified according to the information of the store code. At the store receiving the notification, the host computer 5 searches for and displays the complaint information from the host computer 5 via the server 4 using the store code as a key (FIG. 21).
A screen on which the same information as described above may be displayed may be displayed on the shop terminal 1. On the screen shown in FIG. 21, the status of the response can be changed to unsupported, responding, responded, and the like, and the complaint information itself can be changed by pressing the change button as shown in the screen shown in FIG. Yes (for example, if the complaint is misunderstanding on the customer side, the "answer" column for the complaint information can be changed). Then, in order to reflect the change in the response status in the complaint database,
The "status batch change" button is pressed to confirm (FIG. 22), and the complaint database of the host computer 5 is updated by the processing of the CGI program of the server 4.

By managing the complaint information in this way, the reliability of the service from the customer can be further increased.

[Operation of Store-to-Store Settlement] Next, in the system of the present embodiment, settlement between stores is handled, and therefore, the process for settlement between stores will be described below. The settlement processing between stores is actually executed by the batch processing of the host computer 5. It should be noted that, for the sake of simplicity, a feature of the present embodiment is that since the system according to the present embodiment is a system for supporting service provision, a customer (service requesting customer) Store that has received the service provision request (1st store) has collected a fee from the service requesting customer, and the store that actually provided the service to the service recipient customer (service receiving customer) (Second store) means that it is necessary to charge a fee for providing the service from the first store. In addition, since each store generally receives a service request from a customer resident in the vicinity and provides a service to such a customer, it is necessary to perform offset settlement between the stores.

The host computer 5 manages the closing date of each store (the processing date of monthly settlement) by using the store database 12, and for the store whose closing date has arrived, the store provided the service. Receivables (accounts receivable) generated by the actual service provision are totaled for each counterpart store. Further, for the store whose closing date has arrived, the accounts payable corresponding to the accounts payable generated as the amount collected by the store for the service request received from the customer is totaled for each counterpart store. Then, the accounts receivable and the accounts payable for each counterparty store thus aggregated are offset, the billing amount or payment amount that the store should make for each counterparty store is calculated, and registered in the settlement database 15,
At the same time, according to the billing amount and the payment amount for each counterpart store, the settlement processing is executed with the financial institution related to the account by referring to the settlement-related information stored in the store database 12.

Further, in the present embodiment, the customer may send the order information directly to the gift service center 3 from the customer terminal 2. In this case, the gift service center 3 may collect a deposit from the customer and make a payment based on the receivable generated at the store that actually provided the service based on the deposit.

Further, in the server 4 according to the present embodiment,
The management terminal 6 is provided with a Web page for monitoring the status of the settlement process performed by the host computer 5 (FIGS. 23 and 24). The We shown in FIG.
On page b, the processing results of the transaction date, order number, product code, accounts receivable, accounts payable, and the amount are displayed for the store that has reached the closing date.

Further, a feature of the present embodiment is that, due to a shortage of the balance of the registered account for each store, etc.
That is, it is possible to perform processing such as stoppage of an order in accordance with individual information for each store, for example, in a case where payment cannot be made. This order stop information is set by calling a web page as shown in FIG. 25 from the management terminal 6 (“order stop” in the transaction status). Designation
You will not be able to select. Further, the server 4 provides a Web page for displaying a list of stores that have stopped receiving orders (FIG. 26).

[Providing Marketing Information]
In the gift service support system according to the present embodiment, the server 4 stores homepage data (including a photo of the storefront) of each store registered in the store database 12, and stores each store terminal 1 and customer It is provided to the terminal 2.

The host computer 5 manages the status of orders received from customers and the status of service provision for each store based on the store database 12, the order receiving database 13, and the customer database 17, and Perform marketing analysis based on This marketing analysis includes analysis on the age group of the customer, the order / service provision frequency by gender, and the price range of the ordered product. Further, the host computer 5 performs online advertisement processing such as distribution of an e-mail advertisement to a customer and insertion of an advertisement on the Web based on the analysis.

[Calendar Providing Operation] Furthermore, in the present embodiment, a Web providing a Java (registered trademark) applet or the like as a means for generating a calendar image is provided.
The server 4 distributes the page, and based on the customer database 17, the history database 16, and the image database 14, the past order history of each customer, image data of products based on the order, image data of the situation at the time of providing the service, and the like. Is provided in association with this calendar image.

That is, when the customer uses the store terminal 1 or the customer terminal 2 and uses his / her own customer number (the customer number here is not an identifier in the customer database 17 but a number stamped and recorded on a member card, for example). In this case, a table in which the number is associated with the identifier of the customer database 17 is managed by the host computer 5), and a calendar image is requested from the server 4.
Then, the server 4 retrieves the corresponding customer data from the customer database 17 together with the calendar image, and provides the corresponding history and image by referring to the image database 14 and the history database 16 based on the search result. Here, it is preferable that the host computer 5 further includes a database for managing schedule information to be presented for each customer. By providing such a schedule database, schedule data can be provided together with a calendar image. For example, image data of a product delivered to the destination (X) in the past together with character data such as “X's birthday” can be provided. And provide a history of orders.

[Flow of Order Receiving Process] Based on the above description, the store X, which has received the service provision request from the customer A, requests the store Y to provide the service to the customer B. A description will be given of the flow until the service is provided.

First, when the customer A comes to the store X and makes a request to provide a service for delivering the flower gift product P to the customer B who lives in a remote place, the clerk of the store X becomes a store terminal provided in the store X. By operating 1a, the server 4 of the gift service center 3 is accessed, and a search for a store located near the customer B is requested. Then, the store Y is specified by the search processing of the store database 12 of the server 4 and the host computer 5, and the store X transmits order information specifying the store Y to the server 4. Then, the server 4 outputs an instruction to register the order information to the host computer 5, and the host computer 5 registers the order information in the order database 13.

Eventually, the clerk at the store Y operates the store terminal 1b provided at the store Y to access the server 4,
When the order database 13 of the host computer 5 is confirmed, the order information (unordered) from the store X is registered. The order information is acquired, and the status information of the order database 13 is changed to “order received”. change. still,
If a predetermined period elapses without receiving the order information, the gift service center 3 notifies the store Y that the order information is accumulated.

At the store Y, a flower gift product is produced with reference to the acquired order information, and the product is photographed. Then, the store terminal 1b is operated to change the status of the ordering database 13 to "produced" and to register the image data of the product in the image database 14.

Further, a clerk at the store Y operates a portable terminal (for example, imode which is a portable telephone accessible to the Internet).
Machine (trademark) or WAP (Wireless Application Proto
col), the customer B may be visited, and a flower gift item is delivered to the customer B. Here, customer B
, The customer B receives the flower gift product, takes a picture of it, processes the image data with the message from the customer B, and processes the image data from the mobile terminal (or returns to the store Y and then stores the terminal 1b In this case, a portable terminal is not necessary.) The image data is registered in the image database 14 of the host computer 5, and the status of the order database 13 is changed to “delivered”.

While the processing at the store Y is being performed, the clerk of the customer A or the store X can store the image data of the product related to his / her order information or the image data at the time of reception (when the service is provided). , And the status during that time can be confirmed as a status.

[0100] Further, when the store Y is selected as described above,
The store may be selected in consideration of the stock situation on the store side. In this case, the host computer 5 manages the stock status of flowers for each store registered in the store database 12, and searches for a store where the requested flower gift product can be produced.

Further, it is preferable that the server 4 includes a foreign language conversion database and converts the flower name into another language by referring to the Internet address of the other party or receiving an instruction from the other party. Further, the server 4
Information that assists in specifying the location of the destination, such as the postal code of the delivery destination, is stored in the foreign language conversion database. In other words, unlike in Japan, such information may have important meanings at the time of delivery overseas, so the data registered as the delivery destination is recognized, the foreign language conversion database is referenced, and the necessary information is added. And register the order information.

In the above description, the case in which the system according to the present embodiment is applied to a flower gift product has been described. Or when the product related to the provided service is a product to be produced by a non-industrial process such as a fresh product or a one-product product. Specifically, as such a service, there is a delivery service of a food gift sent directly from the locality.

[Information Providing Information at the Time of Order Receiving] Gift products may be delivered not only to each home, etc., but also to parties involved in the event in a facility where events such as concerts and stages are held. . However, some facilities offer preferential treatment to some stores, such as limiting the store that provides the gift service to be carried in to designated stores, or trying to differentiate each store by bringing-in charges. However, when making an order request from a remote place, it is general that the customer and the store on the order receiving side (the first store) do not know the circumstances such as the presence or absence of the preferential treatment.

Therefore, in this embodiment, the store database 12 stores, for each store, an identifier (store number, etc.), information on the store name, location, information on contact information, a person in charge, information on an account used for settlement of the store. In addition to information on the services that can be provided, photos of stores and URLs of websites, when receiving any preferential treatment from facilities, etc., information on the name and location of the facility and details of preferential treatment received from the facility Are stored in association with each other. Then, for example, when a search for a production / delivery store is instructed from the interface shown in FIG.
CGI of the server 4 using the delivery address and name as order information
The program is activated, and the control section 11 of the host computer 5 starts the service providing store selection process.

Here, in the process of selecting a service providing store by the control unit 11, the location of the received delivery destination is acquired.
The store database 12 is searched for a store that can provide a service to this location, and before providing a list of stores that can provide a service according to the order information, whether the destination address matches the location of the facility It is determined whether or not they are the same, and if they match, the store list is rearranged and transmitted to the store terminal 1 so that the stores receiving preferential treatment from the facility are arranged at the top of the list. .
Then, the list is displayed on the side of the store terminal 1 in the rearranged order. It is preferable that the list displayed here also displays information indicating what kind of preferential treatment is received from the destination facility (FIG. 27). In other words, the control unit 11 attaches information on the contents of the preferential treatment associated with the information on each store to the information on the stores provided in the list, and transmits the information to the terminal. When rearranging, for example, it may be rearranged according to the amount of the carry-on fee.

Although the store database 12 describes the details of preferential treatment for each store, a separate facility database is provided to provide facility names, facility locations, the presence or absence of carry-on fees, a list of preferential stores, Set the conditions related to loading, such as product restrictions and loading time, search for the delivery destination specified by the customer from the facility database,
When the delivery destination is a facility, the associated condition is presented or a list of preferential stores is acquired, and the preferential store list is provided to be selectable.

Further, the contents of the information provision at the time of receiving an order include:
Due to the fact that the order receiving store and the production / delivery store are far apart, there are special customs for selecting gift products in each region, but it is possible to place an order for gift products according to that custom. It can be difficult.

In view of such a situation, in the present embodiment, the gift service center 3 is provided with a regional database storing regional information relating to the service providing destination, and is managed by the gift service center 3. . Then, for example, when the address of the destination is input through the interface shown in FIG. 5 at the store terminal 1, a script (for example, JavaScript, etc.) that is activated in response to the input of the address searches the area database using the address as a key. Then, the area information obtained as a result of the search is provided on the order receiving screen as order support information (or may be a separate window).

The provision of the information on the preferential treatment and the order support information is not limited to the case of receiving the order at the store terminal 1 described above, and the same applies to the case of receiving the order from the customer terminal 2 to the customer terminal 2. Information is provided.

[Changing Display Order of Store List] In the present embodiment, when a list of search results of production / delivery stores is displayed in a list, the display order is, for example, the order of membership of production / delivery stores (the order in the store database 12). (The order of registration). However, since the user generally looks at the list in order from the top, there is a concern that at the end of the list, the chances of selection by the user may decrease. Therefore, the list may be randomly rearranged and provided. However, CGI program calls, etc.
If the sort is performed randomly as described above when executed in response to an action such as opening a page or clicking a button, there is a problem in the following cases, for example. That is, when the user places a plurality of orders, it is assumed that the second store from the top is selected from the stores initially sorted and listed at random. When the order to this store is completed and you try to select the same store at the time of the next order, the list of stores will be rearranged randomly in the search for the next order, so the store you tried to select Is no longer the second from the top and is likely to be elsewhere.

As described above, if the order is changed each time a continuous order is placed, the time and effort required for ordering may increase. Therefore, for each store registered in the store database 12, the control unit 11 manages a table (display order table) for specifying the display order of each store, and when providing the list shown in FIG.
The order is rearranged with reference to the display order table. Then, the display order table is randomly changed at a predetermined timing.

This timing may be, for example, midnight or when the request for the Web page to the server 4 is interrupted for a predetermined time. As described above, the list order is updated not at every time but at a predetermined timing. As a result, fairness between stores can be secured, and the trouble of ordering does not increase.

Further, here, the order is randomly changed. However, with the above-mentioned production technology certification, the order may be changed randomly for each technical level, and those having a higher technical level may be arranged at a higher rank. .

[Web page for exclusive use of direct orders from customers]
In the description so far, the same Web page as the access from the store terminal 1 is provided even when the customer terminal 2 receives direct access via the Internet, but in the case of the access from the customer terminal 2, Since the transaction mode is different from that of the store, a customer-specific Web server provided separately from the server 4 may be used. As shown in FIG. 28, the gift service provision support system according to the second embodiment of the present invention provided with such a customer-dedicated Web server has a store terminal 1 (1a, 1b) arranged at each store. ,
..), The customer terminal 2 arranged on the customer side, and the gift service center 3, and also includes an order receiving server 8, and the respective units are communicably connected to each other via a network 7.
The gift service center 3 includes a server 4, a host computer 5, and a management terminal 6.

Here, the store terminal 1, customer terminal 2, server 4, host computer 5, and management terminal 6 operate basically in the same manner as the first embodiment shown in FIG. The operation of the host computer 5 is slightly different. That is, the host computer 5 is connected to the order receiving server 8
On the other hand, among the stores registered in the store database 12, a store that can accept a direct order from the customer side is selected. To make this choice, the store will get an answer in advance as to whether or not to accept a direct order from the customer,
This can be done by registering the store responding to the direct order with the store database 12 to that effect. Then, the information of the selected store is transferred to the order receiving server 8. Further, the host computer 5 searches the customer database 17 and the like in response to an inquiry from the order receiving server 8 and answers the result.

The order receiving server 8 receives the transfer of the store information from the host computer 5 and manages the store information. Further, the order receiving server 8 receives a store search instruction from the customer terminal 2 via the network, selects a store that satisfies the conditions from the information of the managed stores, and performs an order processing for the store. If there are a plurality of stores selected here, the list is provided to the customer terminal 2 to be specified by the customer. Hereinafter, the selected store is referred to as an “order store”.

In the order receiving process, an interface using a widely known “virtual shopping basket” is preferable. “Virtual shopping basket” is described in, for example, Japanese Patent Application Laid-Open No. 2000-250976, “Home Shopping System and Method”
The detailed description is omitted here.
In the “virtual shopping basket” interface, the customer usually treats a product designated to be purchased while moving in a specific virtual store as being put into the virtual shopping basket. When the customer wants to confirm the currently purchased product, the contents of the virtual shopping basket are displayed.

In this embodiment, the delivery destination is specified by the customer for each gift item received, and the order number and the orderer (client) are set in the “virtual shopping basket” as shown in FIG. ) And information specifying the product (P)
The information (Q) of the delivery destination of each product, the information of the message, and the like are registered in association with each other. At this time, the information of the delivery destination of each product is compared with the deliverable area of the ordered store,
If you are instructed to deliver outside the deliverable area,
Display the order as an error.

When the customer performs an operation of confirming the order with the contents of the virtual shopping basket, the customer is caused to select a payment method. For example, when credit card payment is selected, communication with the corresponding credit company is performed. Thus, when the confirmation is obtained, the contents of the order are determined to be determined, and the contents of the order are transferred to the host computer 5. The payment method and information on the payment amount (payment information) are also transferred to the host computer 5.

The host computer 5 receives the transfer of the order, and registers it in the order database 13 in the same manner as the order from the store terminal 1. At this time, the specific store indicated in the order contents is registered as a store that actually provides the service.

The order information includes information such as the product use (for “birthday” and “mother's day”), a message (handwriting), and whether the result is to be notified by e-mail after delivery. Information on whether or not there is a request for image data of the produced and delivered product.

Further, the host computer 5 receives the transfer of the payment information and performs a settlement process. The settlement processing here is different from the processing between the stores described above, and since the store performing production and delivery receives payment from the customer via the gift service center 3, the gift service center 3 does not execute the offsetting process but the customer. A part of the payment amount from is collected as a fee, the remaining date is totaled as accounts receivable on the closing day of the store, and settlement processing is executed together with the billed amount and the payment amount after offset between stores.

In addition, the fact that the host computer 5 provides the status of the production / delivery status to the customer side by searching the order information is the same as the processing between stores. That is, after the order is received, the server 4 accepts a process such as a search for the order information from the customer terminal 2. At this time, it is preferable for security to authenticate the customer and provide only the order information from the customer. For this purpose, a password is set in advance from the customer. As such a service of “member registration”, a widely known service can be used, and a detailed description thereof will be omitted.
Also, in such a system where orders are received in an environment where there are no clerks who have knowledge of gift gifts nearby, especially as described in “Providing information at the time of receiving orders”, the situation of destinations such as facilities and customs It is effective to provide information related to the information.

[Search of Past Order Information Based on Message] In the systems according to these two embodiments, since the content of the input data is related to a gift, the name of the destination of the delivery destination is correctly entered. It is desired to describe. However, as is widely known, peculiar kanji and alphabets may be used for personal names and place names. Here, it is convenient to be able to search for the contents that have been correctly gifted in the past. Therefore, in the systems according to the above embodiments, the history of past orders received in the history database 16 can be searched. Here, since the search by the name of the other party is overturned, it is preferable that the search can be performed by using the contents of the message (handwriting) as another key.

Then, a button such as “Send to the same party” is displayed in association with the history displayed as a result of the search, and when this button is clicked, the history displayed in the history related to the button is displayed. Specify the address and name of the other party as the destination for this delivery.

[Settlement of Expenses incurred in Stores] In the systems according to the first and second embodiments, the gift service center 3 performs settlement between stores or between customers and stores. However, if the payment service at the store can be performed at the gift service center 3 side, the payment work at each member store can be reduced.

Therefore, the gift service center 3 of the system according to the first and second embodiments receives a settlement request to a member store from a wholesaler such as a material supplier or a processor (assembly) and receives the settlement request. And the same processing as the settlement between stores.

That is, as shown in FIG. 30, the store orders flowers, containers, soil, and other necessary articles required for providing the gift service from the respective wholesalers (S1).
1) Receive the delivery (S12). Each wholesaler notifies the gift service center 3 of the billing for the store and makes a payment request (S13), and receives payment from the gift service center 3 (that is, from the bank account opened by the gift service center 3). (S14). This process corresponds to a state in which the gift service center 3 is changing payments to be made by each store. Then, the gift service center 3 executes the settlement processing by adding, as a billing amount, the amount reimbursed for each store along with the amount after offset generated by the inter-store transaction on the closing date of each member store ( S15).

[0129] Here, not only what is required to provide the gift service, but also the replacement payment and the settlement of the expenses normally incurred at the store can be performed by the present system. As a result, it is possible to reduce the cost-related work on the store side.

In addition, only the portion related to the cost settlement is expanded to other than the member stores, and the costs incurred by a company dealing with flowers related to funerals (buddhist specialty stores such as funeral companies) and schools that teach flower arrangements are reimbursed. It may be a system.

Further, the gift service center 3 may mediate the purchase. That is, in this case, FIG.
As shown in (2), the store orders the goods required for providing the gift service from the gift service center 3 (S21).
Here, it is preferable that the gift service center 3 receives an order by distributing a Web page for selling merchandise necessary for providing the gift service to affiliated stores. The gift service center 3 that has received the order makes a shipping request to the wholesaler (S22), and the wholesaler delivers the goods to the store (delivery; S23). Then, the gift service center 3 executes a settlement process by requesting the store side to pay a price for the article order in accordance with the offset amount generated by the inter-store transaction on the closing day (S
24), a payment is made to the wholesaler at a predetermined timing (S25). The predetermined timing is, for example, the closing date of each wholesaler. For this purpose, the gift service center 3 holds information on each wholesaler together with information on the closing date.

[0132]

According to the present invention, the terminal arranged at each affiliated flower shop and the first terminal arranged at the first flower shop which has received the request for the flower gift service from the customer can receive the received flower gift service. To the server device, the server device receives and manages the order information from the first terminal, and issues an instruction for specifying the second flower store that provides the flower gift service according to the order information to the store information. Outputs to the management device, and provides a flower gift service providing support system that provides order information to the second terminal located in the second flower store specified by the store information management device, so select an appropriate service providing store Service quality can be improved.

Further, according to the present invention, the order information from the requester of the flower gift service is obtained for providing the flower gift service, and the information is received by the shop terminal provided at the shop that provides the flower gift service. Since the server device provides the order information, the order information from the request source can be reliably transmitted to the service providing store.

Further, according to the present invention, order information from a requester of a flower gift service is obtained for providing a flower gift service, and a store database storing store information for providing the flower gift service is referred to. Identify the store that provides the flower gift service, and use the server device that provides the order information to the store-side terminals located in the identified store. Can be reliably transmitted to the service providing side store, and the service quality can be improved.

Further, according to the present invention, the first terminal arranged in the first store that has received the request for the gift service transmits the order information of the gift service to the server device, and the server device receives the order information from the first terminal. In addition to managing the received order information, the system also provides a gift service that provides order information to the second store that provides services related to the order information. Can be transmitted to the second store.

Further, according to the present invention, the server device acquires status information of service provision from a store-side terminal arranged at a store providing a gift service and provides the information to a requester of the gift service. The quality of service can be improved by easily grasping the service provision status.

Further, according to the present invention, the service providing status information includes the image data of the delivered gift item, whereby the service providing status can be visually grasped and the service quality can be improved.

Further, according to the present invention, the service providing status information includes image data of a service providing site according to the order receiving information by the service providing store. As a result, the service provision status can be compared with the service provider,
The relationship with the service provider can be visually grasped, and the service quality can be further improved.

Further, according to the present invention, such service provision status and past order information are provided together with calendar information. Thereby, service quality can be further improved. In particular, in the gift service performed on a specific day or time every year, the provision of such a service can increase customer satisfaction.

Further, according to the present invention, the processing delay at the service providing store is monitored based on the elapsed time from the provision of the order information, and when the predetermined elapsed time is exceeded, the order is notified to the service providing store. Since the server is used, it is possible to prevent forgetting to provide the service.

Further, according to the present invention, since the server device performs settlement between stores, it is possible to prevent occurrence of a trouble related to settlement.

Further, according to the present invention, in providing a gift service for delivering gift items to persons involved in an event held in a facility, each store has preferential treatment conditions for carrying in gifts in relation to a store database. In order to search for a store that provides gifts to the parties involved in the event at the target facility specified by the customer, Since the store preferentially given the conditions for carrying gifts to the designated target facility is specified and the information is presented to the customer, the service quality can be further improved.

In addition, the regional database stores regional information related to the region to which the service is to be provided, and when the order information is acquired, the region of the order receiving source is notified of the region to which the service is to be provided based on the contents of the order. Providing relevant local information can further improve the quality of service.

[Brief description of the drawings]

FIG. 1 is a configuration block diagram of a service support system according to a first embodiment of the present invention.

FIG. 2 is a configuration block diagram of a host computer 5.

FIG. 3 is a flowchart illustrating an example of a store specifying process performed by a control unit 11;

FIG. 4 is a menu W mainly provided to a store terminal.
FIG. 9 is an explanatory diagram illustrating an example of an web page.

FIG. 5 is an explanatory diagram illustrating an example of an order information registration / search screen.

FIG. 6 is an explanatory diagram illustrating an example of a search result of a store database.

FIG. 7 is an explanatory diagram illustrating an example of registration confirmation of order information and notification of an order number.

FIG. 8 is an explanatory diagram illustrating an example of a search screen for order information.

FIG. 9 is an explanatory diagram illustrating a status change confirmation screen as a processing status.

FIG. 10 is an explanatory diagram illustrating an example of a registration / search screen of a customer database.

FIG. 11 is an explanatory diagram illustrating an example of a search result of a customer database.

FIG. 12 is an explanatory diagram illustrating an example of a Web page of a menu mainly provided to the center side.

FIG. 13 is an explanatory diagram illustrating an example of a registration / search screen of a store database.

FIG. 14 is an explanatory diagram illustrating an example of a Web page of a management menu mainly provided to the center side.

FIG. 15 is an explanatory diagram illustrating an example of a screen provided when a master file is created.

FIG. 16 is an explanatory diagram illustrating an example of a batch processing status confirmation screen.

FIG. 17 is an explanatory diagram illustrating an example of a file download screen.

FIG. 18 is an explanatory diagram illustrating an example of a screen of a file capturing process.

FIG. 19 is an explanatory diagram illustrating an example of a screen for receiving input of a search condition of a settlement summary.

FIG. 20 is an explanatory diagram illustrating an example of a complaint information registration / search screen.

FIG. 21 is an explanatory diagram illustrating an example of a complaint information list screen.

FIG. 22 is an explanatory diagram illustrating an example of a status change confirmation screen for complaint information.

FIG. 23 is an explanatory diagram illustrating an example of a Web page for managing payment information.

FIG. 24 is an explanatory diagram illustrating an example of a Web page for managing payment information.

FIG. 25 is an explanatory diagram illustrating an example of a screen for managing payment information for each store.

FIG. 26 is an explanatory diagram illustrating a display example of a store list in an order stop state.

FIG. 27 is an explanatory diagram illustrating another example of a search result of a store database.

FIG. 28 is a configuration block diagram of a service support system according to a second embodiment of the present invention.

FIG. 29 is an explanatory diagram illustrating an example of information serving as contents of a virtual shopping basket.

FIG. 30 is a flowchart illustrating an example of a procedure for settling expenses incurred in a store.

FIG. 31 is a flowchart illustrating another example of a procedure for settling expenses incurred in a store.

[Explanation of symbols]

1 store terminal, 2 customer terminal, 3 gift service center, 4 server, 5 host computer, 6 management terminal, 7 network, 8 order receiving server, 11 control unit,
12 store database, 13 ordering database,
14 image database, 15 payment database, 1
6 history database, 17 customer database.

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 17/60 ZEC G06F 17/60 ZEC

Claims (20)

[Claims] 1. A terminal arranged at each affiliated flower shop, a server connected to the terminal and arranged at a flower gift service center, and managing store information of each affiliated flower shop. A shop information management device for specifying a member flower shop that provides a flower gift service according to an instruction; and a first terminal located at the first flower shop that has received a request for a flower gift service from a customer, Sending the order information of the gift service to the server device, the server device receives and manages the order information from the first terminal, and establishes a second flower shop that provides a flower gift service according to the order information. Providing an instruction to specify to the shop information management device, and providing the order information to a second terminal arranged in the specified second flower shop. System. 2. A server device for providing a flower gift service, comprising: means for acquiring order information from a requester of a flower gift service; and a store terminal provided in a store providing the flower gift service. And a means for providing the order information. 3. The server device according to claim 2, wherein
Further, it includes a store database storing store information for providing a flower gift service, and means for specifying a store providing the flower gift service by referring to the store information stored in the store database. Server device. 4. A first terminal which receives a request for a gift service, comprising: a terminal arranged at a store which performs an order receiving and providing business of a gift service; and a server connected to the terminal and arranged at a gift service center. A first terminal arranged in a store transmits the order information of the gift service to the server device, and the server device manages the order information received from the first terminal and provides a service related to the order information. A gift service providing support system, wherein order receiving information is provided to a second store to be provided. 5. A server device for providing a gift service, comprising: means for acquiring gift service order information; and a store-side terminal arranged in a store providing the gift service according to the acquired order information. And a means for providing the order information. 6. The server device according to claim 5, wherein
Further, a store database that manages store information of a store that provides a gift service, and a unit that refers to the store database to specify a store that provides a gift service, A server device for providing order information to a store terminal arranged in a specified store. 7. The server device according to claim 5, wherein
Further, a store database storing store information for providing a gift service, and means for referring to the order information and the store database to specify a store capable of providing a gift service based on the order information, A server device, wherein the means for providing order information provides the order information to a store-side terminal arranged in the specified store. 8. The server device according to claim 5, further comprising: means for acquiring status information of service provision from a store-side terminal arranged in a store providing the gift service; Providing means for providing the status information to the requester of the gift service. 9. The server device according to claim 5, further comprising means for acquiring image data of a gift item delivered based on corresponding order information. . 10. The server device according to claim 5, further comprising: means for acquiring image data of a service providing site according to corresponding order information from a service providing store. Server device. 11. The server device according to claim 5, further comprising: means for providing calendar information; and managing past order information for each gift service requester in association with said calendar information. A server device, further comprising: 12. The server device according to claim 5, further comprising: means for providing calendar information; past order information for each gift service request source; Means for managing image data to be associated with the calendar information, and providing the image data related to the calendar information to a service requester in response to a request. 13. The server device according to claim 5, wherein the means for providing order information to the store terminal is a means for providing order information in response to a request from the store terminal. A server which manages order information and an elapsed time from the date and time when the order information is received, and notifies the specified store of the order when the elapsed time exceeds a preset time. apparatus. 14. The server device according to claim 5, wherein the means for acquiring the order information of the gift service is transmitted from a terminal arranged at the requesting store that has received the gift service provision request. A server device, comprising: means for acquiring order information and performing a settlement process between the requesting store and a store that provides the specified gift service. 15. A method for providing a gift service, comprising: a step of transmitting order information from a first store that has received a request for a gift service to a server device of a gift service center; and providing the service on the gift service center side. A method of providing a gift service, comprising: selecting a second store; and providing order information from the server device to the second store. 16. The server device according to claim 5, wherein in providing a gift service for delivering a gift product to a person involved in an event held in the facility, a store database for managing store information of a store providing the gift service. If there is a facility that has preferential treatment conditions for gifts, the store database contains information that identifies the facility and the store information, and a target facility specified by the customer Means for identifying a store preferentially provided with respect to the designated target facility from the store database, in order to search for a store that provides gifts to the parties involved in the event. The means for providing the order information includes providing the order information to the store-side terminal located in the specified store. Server apparatus according to symptoms. 17. The server device according to claim 5, wherein a region database storing region information related to a region to which the service is provided, and when the order information is acquired, the order is received. Means for providing, to the original store, area information related to the area to which the service is to be provided based on the order details. 18. The server device according to claim 6, wherein the means for specifying the store searches a plurality of stores matching a condition specified by the customer from a store database. In this case, the plurality of stores are displayed in a list, and the order of the stores displayed in the list is changed at a predetermined timing. 19. The server device according to any one of claims 5 to 14, and 16 to 18, wherein in response to a request from a store providing a gift service,
A server device, further comprising means for performing settlement related to the cost incurred for providing the gift service. 20. The server device according to claim 5, wherein in response to a request from a store providing a gift service,
A server device further comprising means for comprehensively performing settlement of expenses to be paid externally by the store.