JP2001167009A - Portable information processing terminal and information processing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To totally grasp and easily know the history information of a fault or the like. SOLUTION: At the time of start, it is set whether or not analytic information for analyzing a fault in the main body of a terminal is to be stored on a storage medium, the analytic information is stored on the storage medium corresponding to the set contents and the stored analytic information is extracted, attached to electronic mail and transmitted.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a portable electronic mail terminal having a function of transmitting and receiving electronic mail, and a portable information processing terminal and an information processing method relating to operation processing when a failure occurs.

[0002]

2. Description of the Related Art Conventionally, a portable electronic mail terminal transmits data for investigating the cause when a failure occurs.
He did not record active or integrated.

Further, when the failure occurs, it is not possible to easily extract necessary information at the time of the failure.

[0004]

However, in a conventional e-mail terminal, particularly when a failure that depends on the operation of the user and the communication status occurs, the cause of the failure and the circumstances leading up to the occurrence of the failure are specified. It was difficult.

Accordingly, an object of the present invention is to provide a portable information processing terminal and an information processing method capable of comprehensively grasping history information such as a failure and easily knowing the information.

[0006]

SUMMARY OF THE INVENTION The present invention relates to a portable information processing terminal for performing processing using electronic mail, a storage means for storing analysis information for analyzing a failure of the terminal body, Setting means for setting whether or not to store the analysis information in the storage medium; extracting means for extracting the analysis information stored in the storage medium; and attaching the extracted analysis information to an e-mail for transmission. And a portable information processing terminal.

Here, it is possible to further comprise a means for detecting the occurrence of a failure and a means for restarting without restarting the analysis information when restarting after the occurrence of the failure.

[0008] The information processing apparatus may further include means for transmitting the analysis information extracted from the storage medium and attached to the electronic mail to a predetermined destination by the electronic mail.

After the transmission is completed, the apparatus may further include a re-storage means for restarting the storage of the analysis information.

[0010] The present invention relates to an information processing method for performing processing using electronic mail, comprising the steps of: setting whether or not analysis information for analyzing a failure of a terminal main body at the time of startup is stored in a storage medium; Storing the analysis information in the storage medium according to the setting; extracting the analysis information stored in the storage medium; and attaching the extracted analysis information to an electronic mail for transmission. And providing the information processing method.

The present invention is an information processing method for controlling processing of an electronic mail by a computer,
The control program causes the computer to set whether or not to store analysis information for analyzing a failure of the terminal main body at the time of startup in a storage medium, and to store the analysis information in the storage medium according to the setting. Extracting the analysis information stored in the storage medium, the extracted analysis information,
A medium in which an information processing control program is recorded is provided by attaching the information processing control program to a transmission e-mail.

[0012]

Embodiments of the present invention will be described below in detail with reference to the drawings.

[First Example] A first embodiment of the present invention will be described with reference to FIGS.

(System Configuration) First, a configuration example of a portable electronic mail terminal as a portable information processing terminal according to the present invention will be described.
A description will be given based on FIGS.

FIG. 5 shows a schematic configuration of a portable electronic mail terminal.

Reference numeral 100 denotes a portable electronic mail terminal according to the present invention.

Reference numeral 101 denotes an LCD 101 for performing display.
a LCD unit having a digitizer 101a and a digitizer 101b for a user to make an input. On the actual screen, L
Digitizer 101b is located above CD 101a,
Both are in an overlapping state.

Reference numeral 102 denotes an LED for notifying a user of a power supply state or occurrence of an error.

Reference numeral 103 denotes switches for ON / OFF switching of screen display and resetting.

Reference numeral 104 denotes a communication module for communicating with an external device such as a server.

An ASIC 105 controls each device.
Device driver.

Reference numeral 106 denotes a system bus for exchanging signals.

Reference numeral 107 denotes a central processing unit (CPU) that performs calculations and controls.

Reference numeral 108 denotes a main storage area (RAM) used as a work area.

Reference numeral 109 denotes a power supply, such as a setting file.
This is a non-volatile storage medium (NVRAM) for storing data that cannot be erased even if F. Further, the nonvolatile storage medium 109 (hereinafter, referred to as a memory 109)
Has a storage area 109a for storing information necessary for determining the cause of a failure and information necessary for failure analysis.

A ROM 110 stores programs, font data, and the like.

FIG. 6 shows an example of the storage area 109a in which the various types of information are stored.

Here, the information necessary for investigating the cause of the fault and the information necessary for the fault analysis are as follows: a. History information of operations performed by the user until the occurrence of the failure b. Communication information such as communication history and radio wave status up to the occurrence of the failure c. This means various kinds of information such as error information such as the type of error that has occurred and the data in the memory and register values (hereinafter referred to as analysis information).

Then, as shown in FIG. 6, analysis information necessary for analyzing the above-described fault is stored in the memory 109.
Is stored in the dedicated storage area 109a. In this case, the analysis information is sequentially written from the top of the storage area 109a.

However, it goes without saying that the storage area 109a for storing analysis information for analyzing a failure or the like is
Finite. Therefore, a technique well known as a ring buffer is used.

That is, the point where the analysis information is to be written next is stored, and when the point where the analysis information is to be written next reaches the end of the storage area 109a, the point where the analysis information is to be written next is stored. Return to the top of the area 109a.

As a result, it is possible to store analysis information necessary for analyzing as many faults as possible within a limited area without overflowing the area.

However, since there is a possibility that necessary information may be overwritten by other information in the event of a failure, it is necessary to record the analysis information at an appropriate frequency and detail in consideration of the area capacity. .

The storage area 109a is assumed to be in the non-volatile memory 109 in consideration of a case where power is turned off or a memory state is discarded and initialized due to an unavoidable error or the like.

FIG. 7 shows L in the portable electronic mail terminal 100.
5 shows an example of a mail creation screen created in the CD unit 101.

The mail creation screen is displayed in the email creation area 2
00 and a software keyboard 250 for selecting characters to be input.

The e-mail creation area 200 is divided into a header area 201 for inputting header information and a text area 202 for inputting the text of the e-mail.

In the header area 201, a destination field 20 for inputting (a mail address of) a mail destination is set.
3 and a subject field 204 for inputting the title of the mail.

(System Operation) Next, the operation of the present system will be described with reference to the flowcharts of FIGS.

(Main Routine) FIG. 1 is a flowchart showing an example of a main routine of the portable electronic mail terminal.

First, in step S1, an initialization process is performed. That is, a minimum initialization for setting a mode of information necessary for analyzing a failure is performed.

In step S2, a recording mode is set. That is, a mode for recording information necessary for analyzing a failure or a mode for not recording is set.
The recording mode can be arbitrarily designated by the user at the time of startup.

In step S3, initialization other than step S1 is performed.

In step S4, normal processing such as transmission and reception of mail is performed. This normal processing will be described with reference to FIG.

In step S5, it is determined whether a failure has occurred. If it is determined that no failure has occurred, the process proceeds to step S6.

In step S6, it is determined whether or not to end the processing.

As a result of the judgment, when the processing is to be terminated,
Proceeding to step S7, terminal termination processing is performed, and the processing is terminated.

If the result of determination in step S6 is that processing is not to be terminated, processing returns to step S4.

On the other hand, if the result of determination in step S5 is that a failure has occurred, the operation proceeds to step S8.

In step S8, the type of error that has occurred and error information such as data in the memory and register values are stored in the storage medium 109a.

In step S9, it is determined whether or not the failure can be recovered.

As a result of the judgment, if it can be recovered,
Proceed to step S10.

In step S10, a recovery process is performed.
It returns to the process of step S4.

On the other hand, if the result of determination in step S9 is that the failure is not a recoverable one, the process proceeds to step S11.

In step S11, reset and restart of the terminal are performed, and the process returns to step S1.

(Normal Processing) FIG. 2 shows a detailed example of the normal processing (step S4) of FIG.

In step S20, a desired process is selected from various processes (for example, mail reception, new mail creation, mail deletion process). This selection can be made automatically or by a user or the like.

In step S21, the contents of the selected processing (the processing in steps S22 to S24 and the like) are determined.

In step S22, if the selected process is a process for receiving a new mail, a process for receiving a mail is performed.

In step S23, if it is a process for newly creating a mail to be transmitted, a new mail creating process is performed.

In step S24, if the selected mail is to be deleted, the selected mail is deleted.

Similarly, of the many processes that exist,
After performing the process according to the selection, the process ends.

(New Mail) FIG. 3 shows a detailed example of the new mail creation processing (step S23) of FIG.

In step S30, a new mail is opened.

In step S31, a desired process is selected from various processes (for example, a deletion process, a mail transmission process, an input process, and other processes). This selection can be made automatically or by a user or the like.

In step S32, the contents of the process selected next (the processes in steps S33 to S36 and the like) are determined.

In step S33, since the deletion processing is performed, the opened mail is discarded, and the flow advances to step S38.

In step S38, the deleted process is stored in the storage area 109a as the history of the operation by the user or the like, and the process ends.

In step S34, since the created mail is to be transmitted, it is determined whether or not necessary items such as one or more mail addresses are entered in the destination field 203. .

In step S37, since necessary items have been entered, mail transmission processing is performed, and step S38 is performed.
And proceeds to the storage area 10 as the history of the user's operation.
9a, and the process ends.

On the other hand, in step S39, since the necessary items have not been entered, the selection by the user or the like is stored in the storage area 109a as the operation history, and the process returns to the determination in step S32.

If the process determined in step S32 is an input process, the process proceeds to step S35.

In step S35, an input process (see FIG. 4 described later) is performed.

If the process selected in step S32 is another process, the process proceeds to step S36, and the corresponding process is performed.

Then, step S35 or step S3
After performing the predetermined process in step 6, the process proceeds to step S39, where the process is stored in the storage area 109a as the history of the user's operation, and the process returns to step S32.

(Input Process) FIG. 4 shows the details of the input process (step S35) when creating a new mail in FIG.

In step S40, the type of input is determined, and the following various processes (steps S41 to S43) are selected according to the content of the determination.

If the process selected in step S40 inputs header information, the process proceeds to step S41.

In step S41, the destination field 20
3 and the header information such as the subject field 204 are input, and the process ends.

If the process selected in step S40 inputs a text, the process proceeds to step S42.

In step S42, a text is entered, and the process ends.

If the process selected in step S40 inputs information necessary for analyzing a failure, the process proceeds to step S43.

In step S43, information necessary for analyzing the recorded fault is extracted, and in step S44
Proceed to.

In step S44, the information is attached to the body of the mail, and the process is terminated. [Second example] Next,
A second embodiment of the present invention will be described with reference to FIGS.

FIG. 8 shows an example of the main routine of the portable electronic mail terminal.

In step S50, a minimum initialization is performed so that recording of analysis information necessary for analyzing a failure can be started.

In step S51, recording of the analysis information is started.

In step S52, initialization other than step S50 is performed.

In step S53, normal processing such as transmission and reception of mail is performed.

In step S54, it is determined whether a failure has occurred in the normal processing. If the result of this determination is that no failure has occurred, the flow proceeds to step S55.

In the step S55, it is determined whether or not to end the processing. As a result of the determination, if the processing is to be ended, the process proceeds to step S56.

In step S56, a terminal termination process is performed, and the process is terminated.

If the result of determination in step S55 is that processing is not to be terminated, processing returns to step S53.

On the other hand, if the result of determination in step S54 is that a failure has occurred, the flow proceeds to step S57.

In the step S57, the recording of the analysis information is stopped.

In step S58, it is determined whether or not the failure can be recovered. If the result of this determination is that it can be restored, the flow proceeds to step S59.

In step S59, a recovery process is performed, and the flow advances to step S60.

In step S60, as analysis information transmission processing (see FIG. 9 described later), the analysis information is attached to an electronic mail and transmitted.

In step S61, the analysis information so far in the storage area 109a is erased, and the next writing start point is returned to the head of the analysis information storage area 109a.

Thereafter, in step S62, step S
The recording of the analysis information stopped in step 57 is restarted, and step S
It returns to the process of 53.

On the other hand, if the result of determination in step S58 is that the fault is not a recoverable one, the process proceeds to step S63.

In step S63, reset and restart of the terminal are performed.

In step S64, after performing initialization processing corresponding to step S50 and step S52, the process proceeds to analysis information transmission processing in step S60.

(Transmission Process) FIG. 9 shows a detailed example of the analysis information transmission process (step S60) of FIG.

At step S70, a new mail is created.

In step S71, a necessary header such as writing a predetermined mail address in the destination field 203, a predetermined mail title in the subject field 204, and a sender (user's mail address) in the From field is required. Fill in the information.

In step S72, analysis information necessary for analyzing the recorded fault is extracted from the storage area 109a.

In step S73, the read analysis information is attached to the body of the mail.

In step S74, a mail with the analysis information attached is transmitted, and the process ends.

In the processing of the first example described above, the means for inputting the destination, subject, and analysis information when transmitting by e-mail may be automatically input by the terminal or input by the user or the like. The configuration may be any.

In the processing of the second example described above,
Before sending the analysis information by e-mail, the user may be set to give consent.

The present invention can be applied to a system including a plurality of devices (for example, a host computer, an interface device, a reader, and a printer).
The present invention may be applied to an apparatus including two devices (for example, a copying machine and a facsimile machine).

Further, it is needless to say that the present invention can be applied to a case where the present invention is achieved by supplying a program to a system or an apparatus. Then, a storage medium storing a program represented by software for achieving the present invention is supplied to a system or an apparatus, and the computer (or CPU or M) of the system or the apparatus is supplied.
(PU) reads out and executes the program code stored in the storage medium, so that the effects of the present invention can be enjoyed.

In this case, the program code itself read from the storage medium realizes the functions of the above-described embodiment, and the storage medium storing the program code constitutes the present invention.

As a storage medium for supplying the program code, for example, a floppy disk, hard disk, optical disk, magneto-optical disk, CD-ROM, CD
-R, magnetic tape, nonvolatile memory card, ROM
(A mask ROM, a flash EEPROM, or the like) can be used.

When the computer executes the readout program code, not only the functions of the above-described embodiment are realized, but also the OS (Operating System) running on the computer based on the instruction of the program code. ) May perform some or all of the actual processing, and the processing may realize the functions of the above-described embodiments.

Further, after the program code read from the storage medium is written in a function expansion port inserted into the computer or a memory provided in a function expansion unit connected to the computer, the program code is read based on the instruction of the program code. It goes without saying that the CPU included in the function expansion board or the function expansion unit performs part or all of the actual processing, and the processing realizes the functions of the above-described embodiments.

[0118]

As described above, according to the present invention,
Analysis information for analyzing the failure of the terminal body at startup,
Since whether or not to store in the storage medium is set, the analysis information is stored in the storage medium in accordance with the setting, and the stored analysis information is extracted and attached to an e-mail and transmitted.
It is possible to comprehensively grasp the cause of the failure and the circumstances leading up to the failure, and to easily know it.

Further, according to the present invention, at the time of restart after a failure has occurred, the analysis information is not stored, and the restart is performed. Therefore, the storage of information unrelated to the failure is suppressed. It becomes possible.

According to the present invention, the analysis information attached to the e-mail is transmitted to a predetermined destination by the e-mail, so that the failure information can be easily transmitted to a remote place. Becomes possible.

According to the present invention, after the transmission is completed,
Since the storage of the analysis information is restarted, the information for investigating the cause of the failure can be automatically stored even after the failure has occurred once.

[Brief description of the drawings]

FIG. 1 is a flowchart showing an example of a main routine of a portable electronic mail terminal according to a first embodiment of the present invention.

FIG. 2 is a flowchart illustrating an example of a normal process of the mobile electronic mail terminal.

FIG. 3 is a flowchart illustrating a process of creating a new e-mail in the portable e-mail terminal
It is a flowchart which shows an example.

FIG. 4 is a flowchart illustrating an example of an input process when newly creating a mail of a mobile electronic mail terminal.

FIG. 5 is a block diagram showing a system configuration of a portable electronic mail terminal according to the present invention.

FIG. 6 is an explanatory diagram showing an example of a storage area for storing analysis information for analyzing a failure according to the present invention.

FIG. 7 is a front view showing an example of a mail creation screen of the mobile electronic mail terminal.

FIG. 8 is a flowchart illustrating an example of a main routine of the portable electronic mail terminal according to the second embodiment of the present invention.

FIG. 9 is a flowchart illustrating an example of analysis information transmission processing of the mobile electronic mail terminal in FIG. 8;

[Explanation of symbols]

 REFERENCE SIGNS LIST 100 mobile electronic mail terminal 101 LCD unit 101 a LCD 101 b digitizer 102 LED 103 switch 104 communication module 105 device controller 106 system bus 107 CPU 108 RAM 109 NVRAM 109 a storage area 110 ROM 200 e-mail creation area 201 header area 202 body area 203 destination field 204 Theme field 250 Software keyboard

Claims (12)

[Claims] 1. A portable information processing terminal that performs processing using electronic mail, comprising: storage means for storing analysis information for analyzing a failure of the terminal main body; and storing the analysis information in the storage medium at the time of startup. Setting means for setting whether or not to store the information; extracting means for extracting the analysis information stored in the storage medium; and attaching means for attaching the extracted analysis information to an electronic mail for transmission. A portable information processing terminal characterized by the following. 2. The apparatus according to claim 1, further comprising: means for detecting the occurrence of a fault; and means for restarting the system after the occurrence of the fault so that the analysis information is not stored when the system is restarted. The portable information processing terminal according to claim 1. 3. The apparatus according to claim 1, further comprising: means for transmitting the analysis information extracted from the storage medium and attached to the electronic mail to a predetermined destination by the electronic mail. A portable information processing terminal as described. 4. The portable information processing terminal according to claim 3, further comprising a re-storage unit that restarts storing the analysis information after the transmission is completed. 5. An information processing method for performing processing using an electronic mail, comprising: analyzing information for analyzing a failure of a terminal main body at the time of activation;
A step of setting whether or not to store the information in a storage medium; a step of storing the analysis information in the storage medium according to the setting; a step of extracting the analysis information stored in the storage medium; Attaching the extracted analysis information to an electronic mail for transmission. 6. The method according to claim 1, further comprising a step of detecting the occurrence of a failure, and a step of restarting without storing the analysis information when restarting after the occurrence of the failure. The information processing method according to claim 5. 7. The method according to claim 5, further comprising a step of transmitting the analysis information extracted from the storage medium and attached to the electronic mail to a predetermined destination by the electronic mail. The information processing method described. 8. The information processing method according to claim 7, further comprising a step of restarting storage of the analysis information after the transmission is completed. 9. An information processing method for controlling e-mail processing by a computer, wherein the control program transmits analysis information for analyzing a failure of a terminal main body at the time of startup.
Setting whether or not to store in the storage medium; according to the setting, storing the analysis information in the storage medium; extracting the analysis information stored in the storage medium; and extracting the extracted analysis information. A medium storing an information processing control program, which is attached to an electronic mail for transmission. 10. The information processing control according to claim 9, wherein the occurrence of a failure is detected, and upon restarting after the occurrence of the failure, the restart is performed without storing the analysis information. Medium on which program is recorded. 11. The method according to claim 9, wherein the analysis information extracted from the storage medium and attached to the electronic mail is transmitted to a predetermined destination by the electronic mail.
Or a medium recording the information processing control program according to 10. 12. The medium according to claim 11, wherein the storage of the analysis information is restarted after the transmission is completed.