JP2000115288A - Operation management tool and information processing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make a useless wait time or the like almost zero by allowing an end user to grasp an operating state of a system so as to allow the system to quickly select a substitute processing on the occurrence of any fault in the system. SOLUTION: A management workstation device 8 collects information denoting an operation state of each of terminals 3, 5 and a server device 6 through a communication channel 7 and a LAN cable 2. In the case of receiving an inquiry request to confirm the operating state of the system from each of the terminals 3, 5, the management workstation device 8 while managing the server device 6 and each of the terminals 3, 5 or the like selects information corresponding to the inquiry request and gives the information to a terminal that has made the inquiry request out of the terminals 3, 5.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] The present invention relates to a plurality of terminal devices,
The present invention relates to an operation management tool for performing distributed processing of a specified job in a client / server format using a server device, a management workstation, and the like, and an information processing system.

[0002]

2. Description of the Related Art As an information processing system for performing distributed processing of a specified job in a client / server format using a plurality of terminal devices, server devices, or management workstations, a system shown in FIG. It has been known.

The information processing system 101 shown in FIG.
A LAN cable 102 for performing a transmission / reception signal fetching process and a transmission process in an Ethernet format or the like; and a corresponding application software 1 based on an input processing command.
03 is started, a processing request is issued on the LAN cable 102 as necessary, and a plurality of terminal devices 104 that process the specified job while receiving the processing result are connected to the LAN cable 102. Based on the plurality of communication lines 105 and the input processing command, the corresponding application software 106 is started, and a processing request is issued on the LAN cable 102 via each communication line 105 as necessary. Are connected to a plurality of terminal devices 107 that perform processing of a specified job while receiving the
Through the AN cable 102, each terminal device 104, 10
7, a server device 109 that activates each application software 108 to perform the requested processing and supplies a processing result to the terminal devices 104 and 107 that have issued the processing request, The communication line 110 connected to the LAN cable 102 and the respective management application software 111 are started, and the communication line 11
0, via the LAN cable 102, each terminal device 104,
107, a management workstation device 112 for collecting information on the operation state of the server device 109 and managing the terminal devices 104 and 107, the server device 109, and the like.

In the information management system 101 having the above configuration,
Each terminal device 1 is managed by the management workstation device 112 via the communication line 110 and the LAN cable 102.
04, 107, and information on the operation status of the server device 109, etc., and manages the operation status of each of the terminal devices 104, 107, the server device 109, etc., and based on the processing instructions input by the end user, Application software 103, 1 of the devices 104, 107
06 is started, and the designated process is performed.

[0005] At this time, each time a process that must be requested to the server device 109 occurs in processing the designated job, a processing request is issued from each of the terminal devices 104 and 107 to the LAN cable 102, and the process is performed. The server device 109 executes the requested processing in response to
When the processing result is transmitted on the cable 102, the processing result on the LAN cable 102 is received by each of the terminal devices 104 and 107 requesting the processing, and the processing of the designated job is continued.

[0006]

Incidentally, in the conventional information processing system 101, when a system using the server device 109, the terminal devices 104, 107, and the like has recently been constructed, a larger and more complicated system is required. In addition to the need for a simple system, the construction cost of the system has increased, and the management and operation has become more difficult. Not only management and system management, but also management of each application software 103, 106,
Various operation management tools that can be performed up to monitoring of a database provided in the server device 109 have been used.

[0007] These operation management tools are provided with functions necessary for system operation management, such as a function for grasping the state of the system, a function for responding to the occurrence of any problem, and a function for collecting statistical information about the system. The system is configured so that the operation management of the system can be efficiently performed by combining these functions.

For example, each operation management tool creates a management application (or a manager process) in the management workstation device 112, and is arranged in the management workstation device 112 by the management application (or the manager process). Communication interface 113, communication line 110, LAN
By controlling the cable 102, each terminal device 104, 107 to be managed, each application software 103, 1
06, information on the operation status such as each communication line 105 is collected, and based on the information, each terminal device 104, 1
07, each application software 103, 106, each communication line 105, etc., are configured to perform monitoring, management, and control. Therefore, it is possible to provide almost sufficient functions necessary from the viewpoint of system operation management. it can.

However, with such a configuration, it is not always possible to ensure a sufficient function when viewed from the end user who receives the service of the system.

For example, when any of the terminal devices 104 and 107 requests the server device 109 to perform some processing, and when a predetermined time elapses after the processing is requested and there is no response from the server device 109, On the end user side, it is not possible to determine whether any trouble has occurred in the server device 109 or whether processing requests have been rushed and processing is taking a long time. There is a problem in that useless time must be spent before switching to alternative processing.

Therefore, as a conventional technique for solving such a problem, a "method of managing the state of a plurality of partner stations" disclosed in JP-A-4-323751 and a "system operation status monitoring method" disclosed in JP-A-3-78040 are disclosed. And so on.

However, in a system using the "method of managing the status of a plurality of partner stations", as shown in FIG. 4, a monitoring device 121 provided in a center station sequentially selects and inquires each partner station 122. And repeats the process of registering the contents of the response in the table 123 while recognizing the operation state of each partner station 122 based on the response contents of each partner station 122 registered in the table 123. Although the administrator operating the device 121 can grasp the operating state of each partner station 122 and take actions such as isolating the partner station 122 in which the failure has occurred, the partner station 122 has the entire system. I don't know what the operating status of is.

Therefore, even if this technique is applied to the above-mentioned information processing system 101 as it is, there is a problem that each end user cannot know what operation state the whole system is in.

In a system using the "system operation status monitoring method", as shown in FIG. 5, a database processing monitor 132 provided in a database processing system 131 controls a database 133 which controls a database 133. While monitoring the processing status of the unit 134, the database access unit 136 of the database access request system 135 issues an access request to the database processing unit 134 of the database processing system 131 based on an access instruction from the end user, and is registered in the database 133. When the contents are searched, the inquiry unit 137 issues an inquiry request to the operation status response unit 138 of the database processing system 131.

When a normal command (a command generated when the database 133 is operating normally based on the monitoring result of the database processing monitoring unit 132) is output from the operation status response unit 138, the database processing is executed. When it is determined that the system 131 is operating normally, and when a normal command is not output even after a certain period of time has passed after issuing an inquiry request to the operating status response unit 138, the database processing system 131 operates normally. It is determined that there is no
Display at 39.

Thus, when the database access request system 135 issues an access request or the like to the database processing system 131, the end user can know whether or not the database processing system 131 is performing the access processing normally.

However, in such a system,
The database access request system 135 only indicates whether or not the database processing system 131 is operating normally.
If the access request is issued from the database access request system 135 even if the database access request system 135 is operating normally and there is no response corresponding to the access request from the database processing system 131, for example, the database access request system 135 and the database Processing system 1
When an error occurs in another information processing system connected to the network connecting to the network 31, an access request or the like is continuously issued to the database processing system 131, and the database processing system 131 accesses from the database access request system 135. Even if an access request is issued from the database access request system 135 because the request cannot be executed, if there is no response corresponding to the access request from the database processing system 131, no matter how long the end user waits,
There was a problem that a response corresponding to the access request could not be obtained.

The present invention has been made in view of the above circumstances, and has the following features.
Then, the end user can grasp the operation state of the system, and when any abnormality occurs in the system, the system can promptly switch to the substitution process,
It is an object of the present invention to provide an operation management tool and an information processing system that can make useless waiting time almost zero.

According to the second and fourth aspects, when any abnormality occurs in the system, the end user can recognize the abnormality without delay, and when any abnormality occurs in the system, prompt replacement processing can be performed. An object of the present invention is to provide an operation management tool and an information processing system that can be switched to reduce useless waiting time and the like to zero.

[0020]

According to a first aspect of the present invention, there is provided an operation management tool for managing the operation of a system, wherein the operation management tool is installed in a management device connected to a network constituting the system. Rolled to collect information of each terminal device connected to the network, and when there is an inquiry request from any terminal device, send the requested information to the network and send the inquiry request to the terminal that issued the inquiry request The application software for management provided to the device and installed on each terminal device connected to the network, issue an inquiry request on the network, and send the requested information on the network in response to the inquiry request. When this is done, the terminal application software It is characterized in that was example.

According to a second aspect of the present invention, in the operation management tool for managing the operation of the system, a management device connected to a network constituting the system is installed to collect information on each terminal device connected to the network. When any abnormality occurs in the system, a failure message is created and transmitted on the network,
Management application software to be provided to each terminal device, and terminal application software that is installed in each terminal device connected to the network and takes in a failure message when sent to the network. It is characterized by.

According to the third aspect, the plurality of terminal devices provide:
In an information processing system that processes a given job while commonly using a server device, the information processing system is connected to a network configuring the system, and collects information of each terminal device connected to the network. When an inquiry request is received from the device, a management device that sends the requested information to the terminal device that has sent the requested information on the network and provides the information to the terminal device that has issued the inquiry request. Issue an inquiry request on the network, and when the information requested on the network is transmitted in response to the inquiry request,
And a terminal device for capturing the data.

According to the fourth aspect, the plurality of terminal devices provide:
In an information processing system that processes a given job while commonly using a server device, the information processing system is connected to a network configuring the system, collects information on each terminal device connected to the network, and detects any abnormality in the system. When that happens, create a fault message,
When a management device that sends this to the network and provides it to each terminal device, and when connected to the network and a failure message is sent out on the network,
And a terminal device for capturing the data.

According to the first aspect, when an instruction for confirming the operation state of the system is input, the terminal application software installed on each terminal connected to the network inquires on the network. Request, and the management application software installed on the management device connected to the network that constitutes the system sends information on each terminal device connected to the network onto the network, and issues an inquiry request. To the terminal device. This allows the end user to grasp the operation status of the system, and when any abnormality occurs in the system, promptly switches to the substitution process,
Make useless waiting time almost zero.

According to a second aspect of the present invention, the information of each terminal connected to the network is collected by the management device, and when any abnormality occurs in the system, the information is installed in the management device connected to the network constituting the system. A failure message is created by the management application software and sent to the network, and the failure message sent to the network by the terminal application software installed on each terminal device connected to the network. Let it be captured. In this way, when any abnormality occurs in the system, the end user is made aware of this without delay, and when any abnormality occurs in the system, the system is promptly switched to alternative processing to reduce unnecessary waiting time to zero. Let it.

According to a third aspect of the present invention, when an inquiry instruction is input by a user while the information of each terminal device connected to the network is collected by the management device connected to the network constituting the system, the connection to the network is made. The requested terminal device sends an inquiry request on the network. In response to this, when the management device outputs the requested information on the network, the information is taken in by the terminal device that issued the inquiry request. This allows the end user to grasp the operation state of the system, and when any abnormality occurs in the system, promptly switches to the substitution process, so that useless waiting time and the like are reduced to almost zero.

According to a fourth aspect of the present invention, information on each terminal connected to the network is collected by a management device connected to the network constituting the system, and a failure message is generated when any abnormality occurs in the system. And send this over the network,
A failure message sent out on the network is captured by a terminal device connected to the network. This allows the end user to recognize this without delay when any abnormality occurs in the system, and to promptly switch to alternative processing when any abnormality occurs in the system, thereby reducing unnecessary waiting time. Force to zero.

[0028]

DESCRIPTION OF THE PREFERRED EMBODIMENTS << Description of First Embodiment >> FIG.
FIG. 1 is a block diagram of an information processing system showing an embodiment corresponding to claims 1 and 3 among an operation management tool and an information processing system according to the present invention.

The information processing system 1a shown in FIG. 1 activates the corresponding application software 33 on the basis of the LAN cable 2 for taking in and transmitting and receiving signals in the form of Ethernet and the like and the input processing command. After issuing a processing request on the LAN cable 2 as necessary, a plurality of terminal devices 3 for processing the specified job while receiving the processing result, and a plurality of communication lines 4 connected to the LAN cable 2 , The corresponding application software 2 based on the input processing command
A plurality of terminal devices 5 that start a designated job, execute a process request while receiving a process result after issuing a process request on the LAN cable 2 via each communication line 4 as necessary, When a processing request is supplied from one of the terminal devices 3 and 5 via the LAN cable 2, the terminal device 3 that has performed the requested processing and issued the processing request is connected to the LAN cable 2. 5, a server device 6 for supplying the processing result to the LAN 5, a communication line 7 connected to the LAN cable 2, and the communication line 7, the LAN cable 2
And a management workstation device 8 that collects information indicating the operation state of each of the terminal devices 3 and 5 and the server device 6 through the server and manages each of the terminal devices 3 and 5 and the server device 6. .

In the information processing system 1a, the communication line 7 and the LAN
Terminal devices 3 and 5 and server device 6 via cable 2
The information indicating the operation state of the terminal device 3 is collected, and based on the information, while managing the terminal devices 3 and 5, the server device 6, and the like, and responding based on the processing command input to each of the terminal devices 3 and 5, The application software 33, 28 is started. If necessary, a process request is issued on the LAN cable 2 and the server device 6 requests the process.
While receiving the processing result, the designated job is processed. Further, the LAN from each of the terminal devices 3 and 5
When an inquiry request for confirming the operation state of the system is issued on the cable 2, the information corresponding to the inquiry request is selected by the management workstation device 8 and transmitted to the LAN cable 2 so as to be transmitted. Among the terminal devices 3 and 5, the information is taken in by the terminal device which has issued the inquiry request, and is displayed in a pop-up format.

Hereinafter, the server device 6, the communication line 7, the management workstation device 8, each terminal device 3, each communication line 4, and each terminal device 5 will be described in detail.

First, when communication processing is required, the server device 6 controls the LAN cable 2 and the communication lines 4 and 7 to communicate with the terminal devices 3 and 5 and the management workstation device 8. An interface 9; a plurality of agents 10 for performing a process of taking in a processing request supplied through the communication interface 9; a process of supplying a processing result to the communication interface 9;
And a plurality of application software 11 for processing the requested job based on the processing request supplied from 0 and supplying the processing result to the agent 10 which has issued the processing request.

When a processing request is output on the LAN cable 2, the processing request is fetched by the communication interface 9, and the processing request is fetched by the agent 10 corresponding to the processing request among the agents 10. The processing request is sent to the application software 11 corresponding to the processing request, and the job is processed. When the processing result is obtained, the job is taken in by the corresponding agent 10 and the communication interface 9
Is supplied to the terminal devices 3 and 5 which have issued the processing requests.
When an operation status inquiry request is output from the management workstation device 8 to the LAN cable 2, the request is received by the communication interface 9, and the operation status of each application software 11 is detected by each agent 10. This detection result is supplied to the management workstation device 8 via the communication interface 9 and the LAN cable 2.

The communication line 7 is connected to the management workstation 8 and receives a communication request from the management workstation 8 via the communication interface 13 and responds to the communication request via the agent 14 whenever the communication is requested. A router device 15 that performs a process of performing a routing, a process of establishing a communication procedure, and the like,
A communication interface 16 connected to the cable 2 for transmitting and receiving signals to and from the LAN cable 2; the terminal devices 3, 5 connected to the LAN cable 2 and the communication line 4 in cooperation with the communication interface 16; A router device 1 having an agent 17 for performing a process of routing the device 6 and the like, a process of establishing a communication procedure, and the like.
8 and a communication line 19 connecting each of the router devices 15 and 18. Each time a communication request is received from the management workstation device 8 and each time a communication request is received from the LAN cable 2, each communication request is sent. To connect the management workstation device 8 and the communication partner connected to the LAN cable 2 to perform communication.

When a communication process is required, the management workstation device 8 controls the communication line 7 and the LAN cable 2 to communicate with the server device 6 and the terminal devices 3 and 5; An operation management tool stored in a recording medium 21 such as a ROM is formed by being installed, and the operation state and the like of each terminal device 3, 5, the server device 6, and the like constituting the system are transmitted via the communication interface 20. A plurality of management application software 22 for collecting information and displaying the operation state of the system on a screen, processing for managing the operation state of the server device 6 and the terminal devices 3 and 5 constituting the system, and the like.
The operation management tool stored in the recording medium 21 is installed and formed, and the communication interface 20
When an inquiry request is received from any of the terminal devices 3 and 5 through the management application software 22
And an agent 23 for reading out information requested to be inquired from information such as the operation status managed by the server, passing the information to the communication interface 20, and transmitting the information to the source of the inquiry request.

Then, each management application software 2
2, the communication interface 20 is controlled to collect information such as operation status from each of the terminal devices 3, 5 and the server device 6 via the communication line 7, the LAN cable 2, the communication line 4, etc. The operation status is displayed on the screen, and the operation status of the server device 6 and each of the terminal devices 3 and 5 constituting the system is managed based on the input management instruction. Also, when an inquiry request is received from one of the terminal devices 3 and 5 and the inquiry is received by the communication interface 20 via the communication line 7, the LAN cable 2, the communication line 4, etc., the agent 23
By detecting this, the information requested to be inquired is read out of the information such as the operation status managed by each management application software 22, passed to the communication interface 20, and transmitted to the inquiry request source.

Each communication line 4 is connected to the LAN cable 2 and connected to a router device 24 for performing a routing process, a router device 25 connected to each terminal device 5 for performing a routing process, and a connection between the router devices 24 and 25. Communication line 2
The communication request source and the communication request destination are routed each time a communication request is received from each terminal device 5 and a communication request is received from the LAN cable 2 side. Device 5 and LAN cable 2
The communication request source and the communication request destination connected to the server device 6 and the management workstation device 8 are connected to perform communication.

When each terminal device 5 needs communication processing,
A communication interface 27 for controlling the communication line 4 and the LAN cable 2 to communicate with the server device 6 and the management workstation device 8; and a plurality of application software 28 for processing various jobs based on input processing instructions. When a process that must be requested to the server device 6 occurs among the processes executed by the application software 28, the communication interface 27 is controlled to issue a process request to the server device 6. And a plurality of agents 29 that receive the information and pass it to the application software 28 and a recording medium 30 such as a CD-ROM
When the operation management tool stored in the system is installed and formed, and when an instruction to inquire about the operation state of the system is input, the communication interface 27 is controlled,
It is provided with management application software 31 for making an inquiry to the management workstation device 8, receiving the inquiry result, and displaying the result on the screen.

When a job processing instruction is input, the application software 28 corresponding to the processing instruction is activated to process the specified job.
When a process that must be requested to the server device 6 occurs during this process, the corresponding interface 29 controls the communication interface 27 and the communication line 4,
After issuing a processing request to the server device 6 via the LAN cable 2, when a processing result corresponding to the processing request is output from the server device 6, the processing result is received via the LAN cable 2 and the communication line 4. Application 28
To continue the process.

When an operation status inquiry request is output from the management workstation device 8 onto the LAN cable 2, the operation status inquiry request is fetched by the communication interface 27 via the communication line 4, and each agent 29 The operation status of each application software 28 is detected, and the detection result is transmitted to the communication interface 27, the communication line 4, the LAN cable 2,
The information is supplied to the management workstation device 8 via the communication line 7.

Further, even if a processing request is issued on the LAN cable 2, it is necessary to confirm the operation state of the system because the processing result cannot be obtained within a predetermined time. When the user inputs an inquiry instruction, the management application software 31 controls the communication interface 27 to
After issuing an inquiry request to the management workstation device 8 via the LAN cable 2 and the communication line 7, when information indicating the system operation state corresponding to the inquiry request is output from the management workstation device 8,
This is captured via the communication line 7, the LAN cable 2, and the communication line 4, and displayed on the screen.

When each terminal device 3 needs communication processing,
A communication interface 32 for controlling the LAN cable 2 to communicate with the server device 6 and the management workstation device 8; a plurality of application software 33 for processing various jobs based on input processing instructions; Among the processes executed by the software 33,
When a process that needs to be requested to the server device 6 occurs, the communication interface 32 is controlled to issue a process request to the server device 6, and then a plurality of agents 3 that receive a processing result and pass it to the application software 33.
4 and an operation management tool stored in a recording medium 35 such as a CD-ROM are formed by installation, and when an instruction to inquire about the operation state of the system is input, the communication interface 32 is controlled to It has management application software 36 for making an inquiry to the workstation device 8, receiving the inquiry result, and displaying the result on the screen.

When a job processing instruction is input, the application software 33 corresponding to the processing instruction is activated to process the specified job.
When a process that must be requested to the server device 6 occurs during this process, the corresponding agent 34 controls the communication interface 32 to issue a process request to the server device 6 via the LAN cable 2.
When a processing result corresponding to the processing request is output from the server device 6, the processing result is received via the LAN cable 2 and passed to the application 33 to continue the processing.

When an operation status inquiry request is output from the management workstation device 8 onto the LAN cable 2, the operation status inquiry request is fetched by the communication interface 32, and each of the application software 33 is fetched by each agent 34. Operation status of the communication interface 3
2. Via the LAN cable 2 and the communication line 7, the information is supplied to the management workstation device 8.

Further, even if a processing request is issued on the LAN cable 2, it is necessary to check the operation state of the system because the processing result cannot be obtained within a predetermined time. When an inquiry instruction is input from the user, the management application software 36 controls the communication interface 32 to issue an inquiry request to the management workstation device 8 via the LAN cable 2 and the communication line 7. When information indicating the system operation state corresponding to the inquiry request is output from the workstation device 8, the communication line 7, L
This is captured via the AN cable 2 and displayed on the screen.

As described above, in this embodiment, the communication line 7 and the
Through the LAN cable 2, information indicating the operation state of each of the terminal devices 3 and 5 and the server device 6 is collected, and based on each information, while managing each of the terminal devices 3 and 5 and the server device 6, When an inquiry request for confirming the operation state of the system is issued from the terminal devices 3 and 5, the information corresponding to the inquiry request is selected by the management workstation device 8, and an inquiry is made among the terminal devices 3 and 5. Supply to the terminal device that issued the request. For this reason, the operation state of the system can be grasped on the end user side, and when any abnormality occurs in the system, the process can be promptly switched to the substitution process, and the useless waiting time can be reduced to almost zero ( Effects of claims 1 and 3).

<< Description of Second Embodiment >> FIG. 2 is a block diagram of an information processing system according to a second or fourth embodiment of the operation management tool and the information processing system according to the present invention. is there. In this figure, the same parts as those shown in FIG. 1 are denoted by the same reference numerals.

The information processing system 1b shown in FIG.
Is different from the information processing system 1a in that the content of the operation management tool stored in each of the recording media 21, 30, and 35 is changed, and the fault message notification application software 37 is installed in the management workstation device 8. At the same time, the fault message receiving application software 38, 39 is installed in each of the terminal devices 3, 5, and any one of the management application software 22 arranged in the management workstation device 8 causes an error in the system. Is detected, the fault message notification application software 37 fetches information indicating the content of the abnormality, passes it to the communication interface 20, and sends the information to the LAN cable 2, the server device 6 connected to each communication line 4, While broadcasting to terminal devices 3 and 5, By a terminal device disposed within 3,5 fault message reception application software 38 and 39, the received fault message is to have so as to pop up.

Thus, the end user using each of the terminal devices 3 and 5 can know when any abnormality has occurred in the system without inputting an inquiry instruction or the like.

As described above, in this embodiment, when any of the management application software 22 arranged in the management workstation device 8 detects a system abnormality, the failure message notification application software is used. 37, the information indicating the content of the abnormality is fetched and passed to the communication interface 20;
Broadcasting and distribution to the AN cable 2, the server device 6 connected to each communication line 4, and the terminal devices 3, 5,
The trouble message received is displayed in a pop-up display by the trouble message receiving application software 38, 39 arranged in each of the terminal devices 3, 5. For this reason, when any abnormality occurs in the system, the end user can recognize the abnormality without delay, and when any abnormality occurs in the system, the system can be promptly switched to the substitution process, thereby causing unnecessary waiting. Time and the like can be set to zero (claims 2 and 4
Effect).

<< Description of Other Embodiments >> In each of the above-described embodiments, a method for installing the management application software 31, 36 and the failure message receiving application software 38, 39 in the terminal devices 3, 5 is as follows. Although the recording media 30 and 35 storing the operation management tools are used, each operation management tool is stored in the recording medium 21 set in the management workstation device 8, and the LAN cable 2, the communication line 7 When there is a download request from each of the terminal devices 3 and 5 via the terminal, each of the operation management tools stored in the recording medium 21 is downloaded to each of the terminal devices 3 and 5, and the management application is transmitted to each of the terminal devices 3 and 5. Install software 31 and 36 and trouble message receiving application software 38 and 39 Good.

By doing so, it is possible to easily upgrade the version of the operation management tool used in the entire system and to easily maintain consistency of the entire system.

[0053]

As described above, according to the present invention, according to the first and third aspects, the operation state of the system can be grasped on the end user side, and when any abnormality occurs in the system, By promptly switching to the substitute processing, useless waiting time and the like can be reduced to almost zero.

According to the second and fourth aspects, when any abnormality occurs in the system, the end user can recognize the abnormality without delay, and when any abnormality occurs in the system, prompt replacement processing can be performed. By switching, wasteful waiting time can be reduced to zero.

[Brief description of the drawings]

FIG. 1 is a block diagram of an information processing system showing an embodiment corresponding to claims 1 and 3 among an operation management tool and an information processing system according to the present invention.

FIG. 2 is a block diagram of an information processing system showing an embodiment corresponding to claims 2 and 4 among the operation management tool and the information processing system according to the present invention.

FIG. 3 is a block diagram illustrating an example of a conventionally known information processing system.

FIG. 4 is a block diagram showing an outline of a “method of managing the state of a plurality of partner stations” disclosed in Japanese Patent Application Laid-Open No. 4-323751.

FIG. 5 is a block diagram showing an outline of a “system operation status monitoring method” disclosed in Japanese Patent Application Laid-Open No. 3-78040.

[Explanation of symbols]

1a, 1b: information processing system 2: LAN cable (network) 3, 5: terminal device 4, 7: communication line (network) 6: server device 8: management workstation device (management device) 9, 13, 16, 20, 27, 32: communication interface 10, 14, 17, 23, 29, 34: agent 11, 28, 33: application software 15, 18, 24, 25: router device 19, 26: communication line 21, 30, 35 : Recording medium 22: management application software 31, 36: management application software (terminal application software) 37: failure message notification application software (management application software) 38, 39: failure message reception application software (terminal application software) )

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) H04L 12/28 F term (Reference) 5B085 AC03 AC10 AC13 BG07 5B089 GA11 GA21 GB02 GB08 HA01 JA35 JB15 KA02 KA13 KB04 5K033 AA04 AA06 BA08 BA11 DA01 DA11 DB18 DB20 EA04 5K035 AA01 AA06 BB03 CC10 DD01 EE01 GG13 HH01 JJ01 KK01 MM03 MM05

Claims (4)

[Claims] An operation management tool for managing the operation of a system, wherein the operation management tool is installed in a management device connected to a network configuring the system, and collects information on each terminal device connected to the network. When there is an inquiry request from the terminal device, the requested information is sent out to the network, and management application software to be provided to the terminal device that has issued the inquiry request is installed in each terminal device connected to the network. A terminal application software that is rolled, issues an inquiry request on the network, and, when the requested information is transmitted in response to the inquiry request, is sent in. Operations management tools. 2. An operation management tool for managing the operation of a system, wherein the operation management tool is installed in a management device connected to a network constituting the system, and collects information on each terminal device connected to the network. When any abnormality occurs, a failure message is created and transmitted on the network, and management application software to be provided to each terminal device is installed on each of the terminal devices connected to the network, and is installed on the network. An operation management tool comprising: terminal application software for receiving a failure message when the failure message is transmitted. 3. An information processing system for processing a given job by a plurality of terminal devices while commonly using a server device, wherein each terminal device is connected to a network constituting the system and connected to the network. And a management device that collects the information and, when an inquiry request is received from any of the terminal devices, sends the requested information to the network and sends the requested information to the terminal device that has issued the inquiry request. When an inquiry instruction is input from the user, the terminal device issues an inquiry request on the network, and, when the requested information is transmitted on the network in response to the inquiry request, a terminal device for capturing the information. An information processing system comprising: 4. An information processing system for processing a given job by a plurality of terminal devices while commonly using a server device, wherein each terminal device is connected to a network constituting the system and connected to the network. Gather information about
When any abnormality occurs in the system, a failure message is created, sent to the network and provided to each terminal device, and a management device is connected to the network, and the failure message is sent out on the network. An information processing system comprising: a terminal device that captures the information;