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IL141002A0 - Open storage portal apparatus and method to access contact center information - Google Patents

Open storage portal apparatus and method to access contact center information

Info

Publication number
IL141002A0
IL141002A0 IL14100201A IL14100201A IL141002A0 IL 141002 A0 IL141002 A0 IL 141002A0 IL 14100201 A IL14100201 A IL 14100201A IL 14100201 A IL14100201 A IL 14100201A IL 141002 A0 IL141002 A0 IL 141002A0
Authority
IL
Israel
Prior art keywords
contact center
center information
open storage
portal apparatus
access contact
Prior art date
Application number
IL14100201A
Original Assignee
Comverse Infosys Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Comverse Infosys Inc filed Critical Comverse Infosys Inc
Publication of IL141002A0 publication Critical patent/IL141002A0/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0033—Notification or handling of incoming calls by a computer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0036—Services and arrangements where telephone services are combined with data services where the data service is an information service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175—Call or contact centers supervision arrangements

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • General Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
IL14100201A 2000-01-24 2001-01-22 Open storage portal apparatus and method to access contact center information IL141002A0 (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US49004700A 2000-01-24 2000-01-24

Publications (1)

Publication Number Publication Date
IL141002A0 true IL141002A0 (en) 2002-02-10

Family

ID=23946394

Family Applications (1)

Application Number Title Priority Date Filing Date
IL14100201A IL141002A0 (en) 2000-01-24 2001-01-22 Open storage portal apparatus and method to access contact center information

Country Status (2)

Country Link
GB (1) GB2369263A (en)
IL (1) IL141002A0 (en)

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Also Published As

Publication number Publication date
GB0101609D0 (en) 2001-03-07
GB2369263A (en) 2002-05-22

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