GB2290193B - Telephony system - Google Patents
Telephony systemInfo
- Publication number
- GB2290193B GB2290193B GB9511318A GB9511318A GB2290193B GB 2290193 B GB2290193 B GB 2290193B GB 9511318 A GB9511318 A GB 9511318A GB 9511318 A GB9511318 A GB 9511318A GB 2290193 B GB2290193 B GB 2290193B
- Authority
- GB
- United Kingdom
- Prior art keywords
- telephony system
- telephony
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/38—Displays
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
GB9411458A GB9411458D0 (en) | 1994-06-08 | 1994-06-08 | Telephony system |
Publications (3)
Publication Number | Publication Date |
---|---|
GB9511318D0 GB9511318D0 (en) | 1995-08-02 |
GB2290193A GB2290193A (en) | 1995-12-13 |
GB2290193B true GB2290193B (en) | 1999-03-03 |
Family
ID=10756384
Family Applications (2)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
GB9411458A Pending GB9411458D0 (en) | 1994-06-08 | 1994-06-08 | Telephony system |
GB9511318A Expired - Lifetime GB2290193B (en) | 1994-06-08 | 1995-06-05 | Telephony system |
Family Applications Before (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
GB9411458A Pending GB9411458D0 (en) | 1994-06-08 | 1994-06-08 | Telephony system |
Country Status (1)
Country | Link |
---|---|
GB (2) | GB9411458D0 (en) |
Families Citing this family (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6314089B1 (en) * | 1996-05-07 | 2001-11-06 | Inventions, Inc. | Creating and using an adaptable multiple-contact transaction object |
GB2336066B (en) * | 1998-03-31 | 2003-07-23 | Ibm | Telephony call centre performance evaluation |
US8509419B2 (en) | 2004-09-30 | 2013-08-13 | Avaya, Inc. | Computer and telephony integration |
US20060153357A1 (en) * | 2005-01-08 | 2006-07-13 | Arup Acharya | Method and apparatus for providing contextual information with telephone calls |
GB0808448D0 (en) | 2008-05-09 | 2008-06-18 | Elync Ltd | Secure communication system and method of operating the same |
Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4805209A (en) * | 1987-12-09 | 1989-02-14 | International Business Machines | Coordinated transfer of voice and information through a digital switch |
EP0425161B1 (en) * | 1989-10-24 | 1995-12-20 | AT&T Corp. | Customer definable integrated voice/data call transfer technique |
-
1994
- 1994-06-08 GB GB9411458A patent/GB9411458D0/en active Pending
-
1995
- 1995-06-05 GB GB9511318A patent/GB2290193B/en not_active Expired - Lifetime
Patent Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4805209A (en) * | 1987-12-09 | 1989-02-14 | International Business Machines | Coordinated transfer of voice and information through a digital switch |
EP0425161B1 (en) * | 1989-10-24 | 1995-12-20 | AT&T Corp. | Customer definable integrated voice/data call transfer technique |
Also Published As
Publication number | Publication date |
---|---|
GB9511318D0 (en) | 1995-08-02 |
GB2290193A (en) | 1995-12-13 |
GB9411458D0 (en) | 1994-07-27 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
732E | Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977) | ||
PE20 | Patent expired after termination of 20 years |
Expiry date: 20150604 |