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GB2290193B - Telephony system - Google Patents

Telephony system

Info

Publication number
GB2290193B
GB2290193B GB9511318A GB9511318A GB2290193B GB 2290193 B GB2290193 B GB 2290193B GB 9511318 A GB9511318 A GB 9511318A GB 9511318 A GB9511318 A GB 9511318A GB 2290193 B GB2290193 B GB 2290193B
Authority
GB
United Kingdom
Prior art keywords
telephony system
telephony
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
GB9511318A
Other versions
GB9511318D0 (en
GB2290193A (en
Inventor
David Frederick Mackenzie
David Ian Suttle
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
INTERCOM DATA SYSTEMS Ltd
Original Assignee
INTERCOM DATA SYSTEMS Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by INTERCOM DATA SYSTEMS Ltd filed Critical INTERCOM DATA SYSTEMS Ltd
Publication of GB9511318D0 publication Critical patent/GB9511318D0/en
Publication of GB2290193A publication Critical patent/GB2290193A/en
Application granted granted Critical
Publication of GB2290193B publication Critical patent/GB2290193B/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/58Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2201/00Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38Displays
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/56Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
GB9511318A 1994-06-08 1995-06-05 Telephony system Expired - Lifetime GB2290193B (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB9411458A GB9411458D0 (en) 1994-06-08 1994-06-08 Telephony system

Publications (3)

Publication Number Publication Date
GB9511318D0 GB9511318D0 (en) 1995-08-02
GB2290193A GB2290193A (en) 1995-12-13
GB2290193B true GB2290193B (en) 1999-03-03

Family

ID=10756384

Family Applications (2)

Application Number Title Priority Date Filing Date
GB9411458A Pending GB9411458D0 (en) 1994-06-08 1994-06-08 Telephony system
GB9511318A Expired - Lifetime GB2290193B (en) 1994-06-08 1995-06-05 Telephony system

Family Applications Before (1)

Application Number Title Priority Date Filing Date
GB9411458A Pending GB9411458D0 (en) 1994-06-08 1994-06-08 Telephony system

Country Status (1)

Country Link
GB (2) GB9411458D0 (en)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6314089B1 (en) * 1996-05-07 2001-11-06 Inventions, Inc. Creating and using an adaptable multiple-contact transaction object
GB2336066B (en) * 1998-03-31 2003-07-23 Ibm Telephony call centre performance evaluation
US8509419B2 (en) 2004-09-30 2013-08-13 Avaya, Inc. Computer and telephony integration
US20060153357A1 (en) * 2005-01-08 2006-07-13 Arup Acharya Method and apparatus for providing contextual information with telephone calls
GB0808448D0 (en) 2008-05-09 2008-06-18 Elync Ltd Secure communication system and method of operating the same

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4805209A (en) * 1987-12-09 1989-02-14 International Business Machines Coordinated transfer of voice and information through a digital switch
EP0425161B1 (en) * 1989-10-24 1995-12-20 AT&T Corp. Customer definable integrated voice/data call transfer technique

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4805209A (en) * 1987-12-09 1989-02-14 International Business Machines Coordinated transfer of voice and information through a digital switch
EP0425161B1 (en) * 1989-10-24 1995-12-20 AT&T Corp. Customer definable integrated voice/data call transfer technique

Also Published As

Publication number Publication date
GB9511318D0 (en) 1995-08-02
GB2290193A (en) 1995-12-13
GB9411458D0 (en) 1994-07-27

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Legal Events

Date Code Title Description
732E Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977)
PE20 Patent expired after termination of 20 years

Expiry date: 20150604