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FR2626428B1 - Dispositif pour mesurer la qualite de service d'operateurs - Google Patents

Dispositif pour mesurer la qualite de service d'operateurs

Info

Publication number
FR2626428B1
FR2626428B1 FR8800810A FR8800810A FR2626428B1 FR 2626428 B1 FR2626428 B1 FR 2626428B1 FR 8800810 A FR8800810 A FR 8800810A FR 8800810 A FR8800810 A FR 8800810A FR 2626428 B1 FR2626428 B1 FR 2626428B1
Authority
FR
France
Prior art keywords
operators
service
measuring
quality
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
FR8800810A
Other languages
English (en)
Other versions
FR2626428A1 (fr
Inventor
Jean Roger Gaston Lacroix
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
ERCOM SAS
Original Assignee
ERCOM SAS
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by ERCOM SAS filed Critical ERCOM SAS
Priority to FR8800810A priority Critical patent/FR2626428B1/fr
Publication of FR2626428A1 publication Critical patent/FR2626428A1/fr
Application granted granted Critical
Publication of FR2626428B1 publication Critical patent/FR2626428B1/fr
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175—Call or contact centers supervision arrangements

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
FR8800810A 1988-01-25 1988-01-25 Dispositif pour mesurer la qualite de service d'operateurs Expired - Fee Related FR2626428B1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
FR8800810A FR2626428B1 (fr) 1988-01-25 1988-01-25 Dispositif pour mesurer la qualite de service d'operateurs

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FR8800810A FR2626428B1 (fr) 1988-01-25 1988-01-25 Dispositif pour mesurer la qualite de service d'operateurs

Publications (2)

Publication Number Publication Date
FR2626428A1 FR2626428A1 (fr) 1989-07-28
FR2626428B1 true FR2626428B1 (fr) 1993-07-16

Family

ID=9362608

Family Applications (1)

Application Number Title Priority Date Filing Date
FR8800810A Expired - Fee Related FR2626428B1 (fr) 1988-01-25 1988-01-25 Dispositif pour mesurer la qualite de service d'operateurs

Country Status (1)

Country Link
FR (1) FR2626428B1 (fr)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR960700602A (ko) * 1993-01-14 1996-01-20 세이버리 그레도빌레 전화 네트워크 수행 모니터 방법 및 시스템(telephone network performance monitoring method and system)
FR2740287B1 (fr) * 1995-10-19 1998-01-09 Verdavainne Eric Procede pour superviser des operations de teleaction, systeme de teleaction mettant en oeuvre ce procede, et poste de teleaction associe

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE3310745A1 (de) * 1983-03-24 1984-09-27 Siemens AG, 1000 Berlin und 8000 München Verfahren und schaltungsanordnung zum uebertragen von zusatzinformationen, insbesondere von zaehlerstandsdaten, in einer uebertragungsanlage
US4694483A (en) * 1986-06-02 1987-09-15 Innings Telecom Inc. Computerized system for routing incoming telephone calls to a plurality of agent positions

Also Published As

Publication number Publication date
FR2626428A1 (fr) 1989-07-28

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Legal Events

Date Code Title Description
ST Notification of lapse