CN113436397A - Converged self-service system and method - Google Patents
Converged self-service system and method Download PDFInfo
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/207—Surveillance aspects at ATMs
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- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/18—Payment architectures involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
- G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
- G06Q20/325—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices using wireless networks
- G06Q20/3255—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices using wireless networks using mobile network messaging services for payment, e.g. SMS
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- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
- G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
- G06Q20/327—Short range or proximity payments by means of M-devices
- G06Q20/3276—Short range or proximity payments by means of M-devices using a pictured code, e.g. barcode or QR-code, being read by the M-device
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/26—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for printing, stamping, franking, typing or teleprinting apparatus
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
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Abstract
The invention belongs to the technical field of intelligent self-service terminal services, and particularly relates to a fusion self-service system which comprises a cabinet, wherein a main control unit is arranged in the cabinet, the main control unit is respectively connected with a business information registration system, a business handling system and a supervisory system, the business information registration system comprises a human body proximity sensor unit, an operation screen unit, an identity card scanning unit, a password keyboard unit and an all-in-one card reading unit, and the business handling system comprises a business handling unit, a payment unit and a receipt printer unit. The invention combines the functions of the existing self-service payment terminal and the self-service business terminal of the business hall, integrates the components of receiving coins, receiving bills, finding coins, finding bills, reading and scanning the information of the client identity card, highly shooting business handling data, scanning two-dimension codes, printing handling receipt, electronically signing and the like, can provide various modes of electric charge payment, bill printing and business expansion business handling, and can be constructed into an interactive multifunctional self-service business area.
Description
Technical Field
The invention relates to the technical field of intelligent self-service terminal service, in particular to a converged self-service system and a converged self-service method.
Background
With the rapid development of science and technology, information services gradually spread to every corner of society, and for power supply business halls, the degree of informatization and the satisfaction degree of customer interaction experience become important indexes for measuring the business service level of the power supply industry. The power supply business hall is the forefront of power marketing service and is responsible for the important tasks of customer service and brand propaganda of national power grid companies. In an electric power marketing system, a business hall also undertakes the task of centralized display of business service innovation capability by using scientific and technological means by a national power grid company, business self-service equipment facilities are deployed in all levels of power supply business halls governed by the national power grid company at present, daily business work can be smoothly carried out, but compared with the industries such as telecommunication and finance, the power supply business hall has a larger difference in the aspects of intelligent service facilities and self-service services.
Under the important background of the current power system innovation, further improvement and innovation in the aspects of software and hardware facilities of a power supply business hall become necessary means in the future. At present, each service handling device only provides a single function, multiple services (service change, payment and invoice printing) cannot be handled at one time when different types of services are handled, the services need to be handled on different service self-service devices, and the process is complex and slow in timeliness.
Therefore, a converged self-service system and a converged self-service method are provided to solve the above problems.
Disclosure of Invention
The invention aims to solve the defects in the prior art and provides a converged self-service system and a converged self-service method.
In order to achieve the purpose, the invention adopts the following technical scheme:
the utility model provides a fuse self-service system, includes the rack, be provided with the main control unit in the rack, the main control unit is connected with business information registration system, business system of handling and supervisory system respectively, business information registration system includes human proximity sensor unit, operation screen unit, ID card scanning unit, password keyboard unit and the card unit of reading of unifying more the business system of handling includes that the business is handled the unit, is paid fee the unit and is received a receipt printer unit, supervisory system includes high unit, two mesh camera units and the video recorder unit of taking a photograph.
In the integrated self-service system, a processor and a hard disk are arranged in the main control unit, a power supply unit connected with the main control unit is arranged in the cabinet, a UPS module is arranged in the power supply unit, a network system and a background equipment management system are also arranged in the cabinet, the working states of a network of equipment, a receipt printer unit, an identity card scanning unit and a payment unit can be monitored, and fault information is accessed into an external business hall comprehensive platform; the background equipment management system can report the customer payment channel information, the inquiry trace and the invoice printing trace through the network system and record the information into a label library of a business hall.
In foretell integration self-service system, the ID card scanning unit in the service information registration system adopts electronic suction-type to support two, three generations of ID cards, still be provided with face identification module and audio module in the service information registration system, face identification module can discern user information fast, and audio unit supports volume control.
In the integrated self-service system, a microphone unit is arranged in the business handling system and used for collecting sound and collecting sound information of business operation, and the business handling system further comprises a bar code scanning unit which supports reading of bar code information on various media such as paper, LCD and mobile phone screens.
In the integrated self-service system, the payment unit comprises a cash payment module, a unionpay payment module, a payment bank, a WeChat payment module and an e bank payment module, and the cash payment module comprises a paper money receiving module, a paper money changing module, a coin receiving module and a coin changing module.
A converged self-service method comprises the following steps:
s1, selecting business handling, reading and scanning the information of the client identity card, performing business handling operation and identification or photographing and uploading of certification materials, and printing a business handling receipt after confirmation of submission;
s2, according to the selected service, information correction, electric charge inquiry, electric charge storage and arrearage payment can be respectively carried out;
s3, optionally printing the list and the invoice according to the user requirement in the converged self-service system and the method.
In the foregoing method for converged self-service, in step S1, the customer selected service transaction may further be performed by taking a picture through a face recognition module in the device and comparing the picture with the user certificate information collected in the history transaction record, so as to obtain the electricity consumption related information of the user, thereby obtaining the user' S electronic card information and certificate information for filling, and thus implementing the service transaction without swiping the certificate.
In the converged self-service system and method, the step S2 includes the following steps when storing the electric charge:
1) the customer selects the [ electricity charge ], inputs the account number, and displays the information of the account name, the desensitized address, the arrearage amount and the like after confirmation;
2) one of cash, union pay card swiping, payment treasured or electronic treasured payment mode is selected, the electric charge receipt is automatically printed after payment is confirmed, whether the electric charge receipt is printed or not can be selected, and then the two-dimensional code of the electronic treasured and the electronic treasured is recommended.
In the integrated self-service method, after the payment mode selects cash, information such as a user number, a desensitized address, an amount of arrearage and the like is displayed, meanwhile, voice and text prompts do not support change making, the surplus amount is counted into a pre-stored account, after the customer confirms, voice and animation prompts the operation of filling in paper money, a system detects the amount of the paper money, dynamically displays the total amount of the filled paper money, finishes payment after confirmation, automatically prints tickets, supports 100, 50, 20, 10, 5 and 1 yuan paper money, does not support change making, and the surplus amount is counted into the pre-stored account; selecting a payment mode of [ Unionpay card swiping ], displaying a user number, a desensitization address and a payment amount (default arrearage amount), prompting input errors by characters when the input amount is smaller than the arrearage amount, prompting excessive amount to be pre-paid by the characters when the input amount is larger than the arrearage amount, and completing payment by inserting a bank card and a password according to animation prompt after a client [ confirms ], and automatically printing a receipt; selecting a payment mode of a payment treasure or a WeChat mode, displaying a user number, a desensitization address and a payment amount (default arrearage amount), generating a two-dimensional code after a client confirms, scanning the code by the client payment treasure or the WeChat to complete payment, and automatically printing a receipt; the payment mode selects 'e-bao', the account number, the desensitization address and the payment amount (default arrearage amount) are displayed, after the client confirms, a two-dimensional code is generated, the e-bao of the client scans the code to complete payment, and the receipt is automatically printed.
In the converged self-service method, the steps S2 and S3 further include the following steps:
(1) after a client selects [ electricity charge inquiry/bill printing ], authentication is required, and authentication modes such as a user number, a service password and an identity card can be selected;
(2) the electricity charge inquiry inputs the beginning and ending months, and after confirmation, the information such as the account number, the account name, the address, the electricity charge month and year, the electric quantity, the electricity charge and the like is displayed;
(3) the operation such as bill printing can be carried out;
(4) after a user number is selected, selecting a month and a year, defaulting to the current month, supporting the simultaneous selection of a multi-month function, and selecting (list printing) or (invoice printing);
wherein, the bill printing can be carried out, and the client can print the detail of the electric bill in the last year to clearly and clearly view the electricity utilization information; [ invoice printing ] can realize the printing of user's invoice, the user selects the month that needs to print, just can print corresponding invoice, prints and accomplishes whether register the email box of selection, sends the electronic invoice mail after accomplishing to promote the palm electricity, the precious two-dimensional code of electricity e, can realize scanning the two-dimensional code information of charges of electricity card with the two-dimensional code, the user need not input the account number just can input the assigned position with the account number, carries out charges of electricity inquiry and pays.
Compared with the prior art, the integrated self-service system and the method have the advantages that:
1. wide application range
The device combines the functions of the existing self-service payment terminal and the self-service business terminal of a business hall, integrates the components of receiving coins, receiving bills, finding the coins, finding the bills, reading and scanning the information of the client identity card, highly shooting business transaction data, scanning two-dimensional codes, printing transaction receipt, printing electronic signatures and the like, can provide various modes of electric charge payment, bill printing and business expansion transaction, and can be built into an interactive multifunctional self-service business area.
2. High reliability
The model selection configuration of the software and hardware of the system fully considers the overall perfection of the system, and from application software design to hardware fault tolerance performance design, the possibility of error of a user in the using process is reduced as much as possible, and the instant recovery capability after error is increased, so that the system has complete reliability and safety guarantee.
3. High safety
The system has strong capability of resisting severe environment, and key equipment (a display screen, communication equipment and the like) has the capability of preventing dust and voltage overload during design. The automatic data protection function during software upgrading avoids data loss or damage caused by system upgrading.
4. Good openness
The system can smoothly integrate or integrate equipment of other hardware manufacturers, and ensures the compatibility of the equipment. Interface protocol functions and definitions of related technical documents and databases can be provided for users, and the interface protocol functions and the definitions can be tightly combined with a business system so as to be integrated to form a comprehensive information management platform.
5. Easy maintenance and strong maintenance
The modular structure design, each module standard and independent interchangeable, system design is reasonable, it is simple and convenient to maintain, have the design of protection against electric shock measure, the system realizes plug-and-play on the hardware connection, the maintainer can monitor the terminal daily use state through the Web mode on any LAN PC to set up the relevant operating parameter of equipment, need not work such as update, virus checking, virus killing, optimizing system, optimized storage.
Drawings
Fig. 1 is a schematic diagram of a system business flow structure of a converged self-service system and method according to the present invention;
FIG. 2 is a diagram of a business architecture of a converged self-service system and method according to the present invention;
FIG. 3 is a flow chart of payment and bill printing for a converged self-service system and method according to the present invention;
fig. 4 is a method step diagram of a converged self-service system and method according to the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments.
Examples
Referring to fig. 1-4, a fuse self-service system, including the rack, contain independent ventilation cooling in the rack, internal power supply, inner structure wiring etc. and the rack adopts metal cold rolled steel to spout plastics, accord with human engineering design, easy operation is comfortable, through dampproofing, rust-resistant, acid-proof, dustproof, prevent static and handle, be provided with the main control unit in the rack, the main control unit is connected with business information registration system respectively, business processing system and supervisory control system, business information registration system includes human proximity sensor unit, operation screen unit, ID card scanning unit, code keypad unit and the all-in-one card reading unit, business processing system includes business processing unit, payment unit and receipt printer unit, supervisory control system includes high unit, two mesh camera units and hard disk video recorder unit.
Wherein, be provided with treater and hard disk in the main control unit, be provided with the power supply unit who is connected with the main control unit in the rack, and be provided with the UPS module in the power supply unit, power adaptability is strong: the intelligent monitoring system can normally work under the condition that the power supply alternating current voltage is 220V +/-15% and 50HZ, a network system and a background equipment management system are also arranged in the cabinet, the working states of a network, a receipt printer unit, an identity card scanning unit and a payment unit of the equipment can be monitored, and fault information is accessed into an external business hall comprehensive platform; the background equipment management system can report the customer payment channel information, the inquiry trace and the invoice printing trace through the network system and record the information into a label library of a business hall.
The identity card scanning unit in the service information registration system is of an electric suction type and supports second-generation and third-generation identity cards, a face recognition module and an audio module are further arranged in the service information registration system, the face recognition module can rapidly recognize user information, the audio unit supports volume adjustment and supports 2.0 sound channels at the lowest level, specifically, a microphone unit is arranged in the service handling system and is used for collecting sound and collecting sound information of service operation, and the service handling system further comprises a bar code scanning unit and supports reading bar code information on various media such as paper, LCD and mobile phone screens.
The payment unit comprises a cash payment module, a unionpay payment module, a payment bank and WeChat payment module and an e bank payment module, and the cash payment module comprises a paper money collection module, a paper money change module, a coin collection module and a coin change module.
A converged self-service method comprises the following steps:
s1, selecting business handling, reading and scanning the information of the client identity card, performing business handling operation and identification or photographing and uploading of certification materials, and printing a business handling receipt after confirmation of submission;
s2, according to the selected service, information correction, electric charge inquiry, electric charge storage and arrearage payment can be respectively carried out;
and S3, optionally printing the list and the invoice according to the needs of the user.
In step S1, the customer service selection transaction may further be performed by taking a picture through a face recognition module in the device and comparing the picture with the user certificate information collected in the history transaction record, so as to obtain the electricity consumption related information of the user, thereby achieving the user' S e-card information acquisition and certificate information filling, and achieving the non-swiping service transaction.
The step S2 includes the following steps when storing the electricity fee:
1) the customer selects the [ electricity charge ], inputs the account number, and displays the information of the account name, the desensitized address, the arrearage amount and the like after confirmation;
2) one of cash, union pay card swiping, payment treasured or electronic treasured payment mode is selected, the electric charge receipt is automatically printed after payment is confirmed, whether the electric charge receipt is printed or not can be selected, and then the two-dimensional code of the electronic treasured and the electronic treasured is recommended.
Further, after a payment mode selects cash, information such as a user number, a desensitized address and an amount of arrears is displayed, meanwhile, voice and text prompts do not support change making, redundant amount is counted into a pre-stored account, after a customer confirms, voice and animation prompts the operation of filling paper money, a system detects the amount of the paper money, dynamically displays the total amount of the filled paper money, finishes payment after confirmation, automatically prints a receipt, supports 100, 50, 20, 10, 5 and 1 yuan of paper money, does not support change making, and accounts the redundant amount into the pre-stored account; selecting a payment mode of [ Unionpay card swiping ], displaying a user number, a desensitization address and a payment amount (default arrearage amount), prompting input errors by characters when the input amount is smaller than the arrearage amount, prompting excessive amount to be pre-paid by the characters when the input amount is larger than the arrearage amount, and completing payment by inserting a bank card and a password according to animation prompt after a client [ confirms ], and automatically printing a receipt; selecting a payment mode of a payment treasure or a WeChat mode, displaying a user number, a desensitization address and a payment amount (default arrearage amount), generating a two-dimensional code after a client confirms, scanning the code by the client payment treasure or the WeChat to complete payment, and automatically printing a receipt; the payment mode selects 'e-bao', the account number, the desensitization address and the payment amount (default arrearage amount) are displayed, after the client confirms, a two-dimensional code is generated, the e-bao of the client scans the code to complete payment, and the receipt is automatically printed.
Wherein, the steps S2 and S3 further include the following steps:
(1) after a client selects [ electricity charge inquiry/bill printing ], authentication is required, and authentication modes such as a user number, a service password and an identity card can be selected;
(2) the electricity charge inquiry inputs the beginning and ending months, and after confirmation, the information such as the account number, the account name, the address, the electricity charge month and year, the electric quantity, the electricity charge and the like is displayed;
(3) the operation such as bill printing can be carried out;
(4) after a user number is selected, selecting a month and a year, defaulting to the current month, supporting the simultaneous selection of a multi-month function, and selecting (list printing) or (invoice printing);
wherein, the bill printing can be carried out, and the client can print the detail of the electric bill in the last year to clearly and clearly view the electricity utilization information; [ invoice printing ] can realize the printing of user's invoice, the user selects the month that needs to print, just can print corresponding invoice, prints and accomplishes whether register the email box of selection, sends the electronic invoice mail after accomplishing to promote the palm electricity, the precious two-dimensional code of electricity e, can realize scanning the two-dimensional code information of charges of electricity card with the two-dimensional code, the user need not input the account number just can input the assigned position with the account number, carries out charges of electricity inquiry and pays.
Further, the usage parameters in the receipt printer unit are as follows: printing resolution: 203 DPI; printing speed: 5 IPS; maximum print width: 108mm @203 DPI; width of the medium: 25.4 mm-120 mm; thickness: 0.05-0.32 mm (the thickness of the printing head can be adjusted); length of label: 8.9 mm-400 mm; outer diameter: not less than 127mm (160 mm maximum); inner diameter: 25.4mm/38 mm; service life of the cutter: 30 ten thousand times with the diameter of 0.2mm, 0. 50 ten thousand times with the diameter of 0.06mm and 100 ten thousand times with the diameter of 0.15 mm; printhead life: 150 KM;
paper type: surface heat-sensitive materials (roll paper, folding paper (external), label paper, receipt paper, wrist band, black label paper); smooth surface (web, folded paper (external), label paper, receipt paper, wrist band, black label paper, PET, transparent plastic, PVC); a word stock: 16 built-in ZPLII fonts Fonta-FontV (8 dot matrix fonts and 8 stepless zoom fonts) and 5 built-in extensible EPL2 fonts; GB 18030; specification of the carbon ribbon: outer diameter: 35 mm; inner diameter: 12.7 mm; width: the carbon ribbon has to be at least 30-110mm as wide as the medium; maximum length: 74M barcode: one-dimensional bar codes and two-dimensional bar codes.
The above description is only for the preferred embodiment of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art should be considered to be within the technical scope of the present invention, and the technical solutions and the inventive concepts thereof according to the present invention should be equivalent or changed within the scope of the present invention.
Claims (10)
1. The utility model provides a fuse self-service system, includes the rack, its characterized in that, be provided with the main control unit in the rack, the main control unit is connected with business information registration system, business system of handling and supervisory system respectively, business information registration system includes human proximity sensor unit, operation screen unit, ID card scanning unit, password keyboard unit and unifies more and read the card unit the business system of handling includes that the business is handled the unit, is paid fee the unit and is received slip printer unit, supervisory system is including high unit, two mesh camera units and the video recorder unit of clapping.
2. The integrated self-service system according to claim 1, wherein a processor and a hard disk are arranged in the main control unit, a power supply unit connected with the main control unit is arranged in the cabinet, a UPS module is arranged in the power supply unit, a network system and a background equipment management system are further arranged in the cabinet, the working states of a network of equipment, a receipt printer unit, an identity card scanning unit and a payment unit can be monitored, and fault information is accessed into an external business hall comprehensive platform; the background equipment management system can report the customer payment channel information, the inquiry trace and the invoice printing trace through the network system and record the information into a label library of a business hall.
3. The converged self-service system according to claim 1, wherein the identification card scanning unit in the service information registration system is of an electric suction type and supports second and third generation identification cards, the service information registration system is further provided with a face recognition module and an audio module, the face recognition module can rapidly recognize user information, and the audio unit supports volume adjustment.
4. The converged self-service system according to claim 1, wherein a microphone unit is provided in the business handling system, and the microphone unit is used for collecting sound and collecting sound information of business operations, and the business handling system further comprises a barcode scanning unit supporting reading of barcode information on various media such as paper, LCD, mobile phone screen, and the like.
5. The system and the method according to claim 1, wherein the payment unit comprises a cash payment module, a unionpay payment module, a payment bank and WeChat payment module and an e bank payment module, and the cash payment module comprises a paper money collection module, a paper money change module, a coin collection module and a coin change module.
6. A converged self-service method is characterized by comprising the following steps:
s1, selecting business handling, reading and scanning the information of the client identity card, performing business handling operation and identification or photographing and uploading of certification materials, and printing a business handling receipt after confirmation of submission;
s2, according to the selected service, information correction, electric charge inquiry, electric charge storage and arrearage payment can be respectively carried out;
and S3, optionally printing the list and the invoice according to the needs of the user.
7. The converged self-service method according to claim 6, wherein in step S1, the customer selected service transaction can be further compared with user certificate information collected in a history transaction record by photographing through a face recognition module in the device, so as to obtain electricity consumption related information of the user, thereby realizing obtaining user' S electronic card information and certificate information for filling, and realizing a non-swiping service transaction.
8. The converged self-service method according to claim 6, wherein the step S2 includes the following steps in storing the electric charge:
1) the customer selects the [ electricity charge ], inputs the account number, and displays the information of the account name, the desensitized address, the arrearage amount and the like after confirmation;
2) one of cash, union pay card swiping, payment treasured or electronic treasured payment mode is selected, the electric charge receipt is automatically printed after payment is confirmed, whether the electric charge receipt is printed or not can be selected, and then the two-dimensional code of the electronic treasured and the electronic treasured is recommended.
9. The integrated self-service method according to claim 8, wherein after the payment mode selects [ cash ], information such as a user number, a desensitized address, an amount of arrearage is displayed, meanwhile, voice and text prompts do not support change making, an excess amount is counted into a pre-stored account, after a customer confirms, voice and animation prompts of a paper money inserting operation are performed, a system detects the amount of the paper money, dynamically displays the total amount of the inserted paper money, finishes payment after confirmation, automatically prints a receipt, supports 100, 50, 20, 10, 5 and 1 yuan of paper money, does not support change making, and the excess amount is counted into the pre-stored account; selecting a payment mode of [ Unionpay card swiping ], displaying a user number, a desensitization address and a payment amount (default arrearage amount), prompting input errors by characters when the input amount is smaller than the arrearage amount, prompting excessive amount to be pre-paid by the characters when the input amount is larger than the arrearage amount, and completing payment by inserting a bank card and a password according to animation prompt after a client [ confirms ], and automatically printing a receipt; selecting a payment mode of a payment treasure or a WeChat mode, displaying a user number, a desensitization address and a payment amount (default arrearage amount), generating a two-dimensional code after a client confirms, scanning the code by the client payment treasure or the WeChat to complete payment, and automatically printing a receipt; the payment mode selects 'e-bao', the account number, the desensitization address and the payment amount (default arrearage amount) are displayed, after the client confirms, a two-dimensional code is generated, the e-bao of the client scans the code to complete payment, and the receipt is automatically printed.
10. The converged self-service method according to claim 6, wherein the steps S2 and S3 further comprise the following steps:
(1) after a client selects [ electricity charge inquiry/bill printing ], authentication is required, and authentication modes such as a user number, a service password and an identity card can be selected;
(2) the electricity charge inquiry inputs the beginning and ending months, and after confirmation, the information such as the account number, the account name, the address, the electricity charge month and year, the electric quantity, the electricity charge and the like is displayed;
(3) the operation such as bill printing can be carried out;
(4) after a user number is selected, selecting a month and a year, defaulting to the current month, supporting the simultaneous selection of a multi-month function, and selecting (list printing) or (invoice printing);
wherein, the bill printing can be carried out, and the client can print the detail of the electric bill in the last year to clearly and clearly view the electricity utilization information; [ invoice printing ] can realize the printing of user's invoice, the user selects the month that needs to print, just can print corresponding invoice, prints and accomplishes whether register the email box of selection, sends the electronic invoice mail after accomplishing to promote the palm electricity, the precious two-dimensional code of electricity e, can realize scanning the two-dimensional code information of charges of electricity card with the two-dimensional code, the user need not input the account number just can input the assigned position with the account number, carries out charges of electricity inquiry and pays.
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