CN113159719A - Method and system for realizing quick response mechanism problem of tax staff - Google Patents
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Abstract
The invention discloses a method and a system for realizing a quick response mechanism problem for tax staff, belonging to the technical field of tax service, wherein the method is used for building a quick response mechanism system, allocating accounts for users of each mechanism level and building a tax service mutual-help platform which is used for exchanging and learning the tax service hall mutual-help problem; for the problem to be initiated, generating a problem report sheet for some problems according to the setting, processing the problem report sheet by core team personnel to generate a problem solution, and feeding the problem solution back to the system; the originator of the problem report receives the feedback information, verifies whether the problem has been resolved, and enters the resolution into the system. The invention can improve the mutual assistance efficiency of tax service, improve the solution capability of the quick response mechanism problem and realize tax flattening, informatization and visual management.
Description
Technical Field
The invention relates to the technical field of tax service, in particular to a method and a system for realizing a quick response mechanism problem of tax staff.
Background
In the current daily work process of the tax department, particularly for staffs transacted in a foreground window, because the personal business capability is different and the business transacted by the staffs transacted is very complicated, nearly 200 different tax matters are included in the latest tax service specification 3.0 issued by the national tax administration, and the situation that the staffs cannot handle is inevitable. At present, for the situation, a foreground window worker can report problems to related workers of a tax service hall only through WeChat, QQ or an internal communication tool, and cannot effectively retain data, and whether the problems are solved or not and whether the problems exist in history or not cannot be effectively judged. And some tax departments do not allow the mobile phone to be used during working hours, which increases the difficulty for problem processing.
Disclosure of Invention
The technical task of the invention is to provide a method and a system for realizing the quick response mechanism problem of tax staff aiming at the defects, which can improve the mutual assistance efficiency of tax service, improve the solving capability of the quick response mechanism problem and realize flattening, informatization and visual management of tax handling.
The technical scheme adopted by the invention for solving the technical problems is as follows:
a method for realizing a quick response mechanism problem for tax staff is provided, which is used for building a quick response mechanism system, allocating accounts for users of each organization level and building a tax service mutual-help platform used for exchanging and learning mutual-help problems of tax service halls;
for the problem to be initiated, generating a problem report sheet for some problems according to the setting, processing the problem report sheet by core team personnel to generate a problem solution, and feeding the problem solution back to the system;
the originator of the problem report receives the feedback information, verifies whether the problem has been resolved, and enters the resolution into the system.
According to the method, the work of a quick response mechanism, a tax service team core team and the like is transferred from the on-line to the on-line, each person can initiate a problem, a problem report sheet can be generated by the daily feedback problem, an examination and approval process is entered, problem recording is achieved, and later statistical analysis is facilitated.
Preferably, the setting may be to generate a problem report for an unsolvable problem.
Preferably, a system administrator of the provincial bureau is set, the system administrator of the provincial bureau distributes the problems, and the distributed problems can be distributed again;
the system administrator of the provincial bureau can push all the personnel or select the personnel to push through the system pushing announcement message.
Preferably, after a question is asked, the system identifies the topic to which the question belongs through the keywords and automatically classifies the topic;
the problems and messages can be searched through keywords, and the problems and messages can also be searched through names and units;
and the functions of praise and message leaving and the function of problem sorting can be selectively set.
The praise and message leaving function can leave and reply to problems and can also reply to reply contents; can like and cancel like to leave word;
the question sorting function sorts the questions according to discussion heat and question asking time, the questions and the answers have a top setting function, and a question master can specify a message under the questions.
Furthermore, a message popup window function is also arranged, when a new question exists on the mutual assistance platform, the new message popup window is pushed, and the question can be quickly answered through the new message popup window; after the question is replied or the message is replied, the questioner is reminded through a message box; and reminding the message taker after the message is praised.
Preferably, the question push circulation of the mutual aid platform comprises question longitudinal push, question transverse circulation and question feedback,
the method comprises the steps of longitudinally pushing problems, creating a problem report sheet through a one-key streaming function of a newly-built problem and/or mutual aid platform, and pushing the problem report sheet to an upper tax service department, wherein the one-key streaming function directly generates the problem report sheet according to mutual aid problem information; the questions are automatically stored after being pushed; after clicking and pushing, the problem flow is transferred to a higher tax payment service department, and the higher tax payment service department can also push the problem downwards;
the problems are transversely circulated, the base layer pushes the problems to the city level, the city level unit modifies and approves the problems and pushes the problems to the corresponding plate responsible persons according to types;
and after the problem is solved, sending a message box window with the solved problem to the questioner and the related pushers, checking the transaction result, and evaluating and suggesting the transaction result by the questioner and the related pushers.
Preferably, user personnel are layered and are respectively endowed with different functional authorities, the layering comprises backbone personnel, a hall principal and a hall principal, a core team and a provincial level manager, different data and functional authorities are respectively set for personnel at different levels, and problems are submitted and processed respectively;
the backbone personnel are responsible for initiating questions and replies and feeding back processing results;
the hall master is responsible for one-key circulation of problems, launching a problem report form and closing the problem report form;
the core team audits and pushes the problem report sheet and is responsible for getting and processing the problem report sheet;
the provincial administrator is responsible for distributing and redistributing the problem report sheets.
Further, the implementation process of the method is as follows:
1) problem initiation and reply;
2) feeding back a processing result;
3) question one-key circulation;
4) initiating a problem report sheet;
5) auditing and pushing a problem report sheet of core team personnel in the city;
6) problem report form allocation and reallocation;
7) obtaining and processing a problem report sheet;
8) and the problem report is closed.
The method can form a problem library for the daily feedback problem, is convenient for clothes receiving workers to find the problem solving method timely and quickly after the problem occurs, and is convenient to trace back by reserving the problem processing process. And (4) a reward mechanism can be formulated for actively participating units according to conditions, and early popularization and application of the platform are promoted.
The invention also claims a system for solving the problem of the quick response mechanism of the tax staff, which realizes the method for solving the problem of the quick response mechanism of the tax staff, and comprises a message leaving and conversation function module and a problem pushing and circulating function module,
the message leaving and conversation function module comprises a problem initiating function, a praise and message leaving function, a sequencing function, a searching and inquiring function, a message box window function and a notification message pushing function;
the question is initiated, after a question is initiated, the system identifies the topic to which the question belongs through the key words and automatically classifies the topic;
the praise and the message can be used for answering the message of the problem and replying the answering content; can like and cancel like to leave word;
the problem can be sorted according to the discussion heat degree and the question asking time by the sorting function; the question and the answer have a top setting function, and the subject can set a left message under the question;
the searching and inquiring function can search the problems and leave messages through keywords and can search the problems and leave messages through names and units;
the message popup window function is used for pushing a new message popup window when a new question exists on the mutual assistance platform, and the question can be quickly answered through the popup window; after the question is replied or the message is replied, the questioner is reminded through a message box; reminding the message taker after the message is praised;
the notification message pushing function is that the provincial bureau can push the notification message through the mutual assistance platform, and the notification message is pushed to all personnel, urban personnel and part of personnel;
the question pushing and circulating function module comprises a question longitudinal pushing function, a question transverse pushing function and a question feedback function,
the problem longitudinal pushing function is used for creating a problem report in a one-way superior clothes receiving department for pushing through two modes of newly building a problem and one-key circulation of a mutual aid platform; the one-key stream transfer function can directly generate a problem report sheet according to the mutual-help problem information; the problem can be automatically stored after being pushed, and the problem is transferred to a superior clothes receiving department after being clicked and pushed; the superior clothes receiving department can also push the problem downwards;
the problem transverse circulation function is that after the base layer pushes the problems to the city level, the city level unit modifies and approves the problems and pushes the problems to the corresponding plate responsible persons according to types;
the question feedback function is used for quickly responding to the solved question and then sending the solved message box window to the questioner and the related pushers, so that the transacting result can be checked, and the questioner and the related pushers can evaluate and suggest the transacting result.
Preferably, a problem library is formed for the daily feedback problem, so that tax service personnel can find a solution to the problem quickly and in time after the problem occurs; the problem processing process is reserved, so that the problem can be traced conveniently after the fact;
and counting the times of the submission and feedback of the participated questions by taking the state city as a unit, and ranking. And sorting the city-level units according to the participation times, assigning scores according to the ranking sequence, distributing the scores to the local market halls by the city-level units, and rewarding the performance of the halls with more participation of the problem report sheets.
Compared with the prior art, the method and the system for realizing the quick response mechanism problem of the tax staff have the following beneficial effects:
aiming at various 'pain blockage difficulty' problems which exist or are found in various tax payment service places and cannot be effectively solved in time according to the responsibility range of the tax payment service places, a 'closed loop' processing mechanism which takes site processing, problem reporting, problem transferring, result feedback and continuous promotion as main links is established, and the method is used for assisting window personnel of a tax office to timely process the problems in daily work, forming a problem report sheet, realizing the recording of the problems and facilitating the later statistical analysis.
The method is characterized in that provincial bureaus, core team personnel, hall backbones, hall main and control authorities and the like are respectively arranged at each level of a tax department, and different data and function authorities are respectively arranged for personnel at different levels to respectively submit and process problems. The rapid response mechanism and the core team of the tax service team are transferred from the online to the online, the mutual assistance efficiency of the tax service is further improved, the problem solving capability of the rapid response mechanism is improved, and the flattening, the informatization and the visual management of the tax service are realized.
Drawings
Fig. 1 is a structural flow chart of an implementation method for a fast response mechanism problem of a tax staff according to an embodiment of the present invention.
Detailed Description
The present invention will be further described with reference to the following specific examples.
The embodiment of the invention provides a method for realizing a quick response mechanism problem for tax staff, which is used for building a quick response mechanism system; allocating accounts for users of each organization level and building tax service mutual-help plates, wherein the tax service mutual-help platform is used for mutual-help problem exchange and study of tax service halls;
each person can initiate problems, and problem report sheets can be generated one key for some problems which cannot be solved;
processing the problem report sheet by core team personnel to generate a problem solution, and feeding the problem solution back to the system;
the problem report initiator receives the feedback information, needs to verify whether the problem is solved, and inputs the result into the system;
the provincial system administrator may assign the problems and may reassign the assigned problems.
According to the method, the work of a quick response mechanism, a tax service team core team and the like is transferred from the on-line to the on-line, a problem report sheet can be generated by the daily feedback problem, an approval process is entered, problem recording is achieved, and later statistical analysis is facilitated.
The method sets the leave-on and dialog functions, including
And (3) problem initiation: after a question is asked, the system identifies the topic to which the question belongs through the keywords and automatically classifies the topic;
praise and leave messages: the method can leave a message and reply to the problem, and can also reply to the reply content; can like and cancel like to leave word;
a sorting function: the questions are sorted according to discussion heat and question asking time, the questions and the answers have a top setting function, and the subject can specify the left message under the questions;
search and query functions: the problems and messages can be searched through keywords, and the problems and messages can also be searched through names and units;
message popup window function: when the mutual-aid platform has a new question, a new message popup window is pushed, and the question can be quickly answered through the new message popup window; after the question is replied or the message is replied, the questioner is reminded through a message box; and reminding the message taker after the message is praised.
The notification message push function: the provincial administration system administrator pushes the announcement message through the system, and the announcement message can be pushed to all personnel, can be pushed to the city class personnel, and can also select part of personnel to push.
Also has the problem pushing and circulating functions comprising problem longitudinal pushing, problem transverse circulation and problem feedback,
problem longitudinal pushing: creating a problem report sheet by two modes of newly creating a problem and a one-key circulation function of a mutual-help platform, and pushing the problem report sheet to an upper tax service department, wherein the one-key circulation function directly generates the problem report sheet according to mutual-help problem information; the questions are automatically stored after being pushed; after clicking and pushing, the problem flow is transferred to a higher tax payment service department, and the higher tax payment service department can also push the problem downwards;
the problem is transversely circulated: the base layer pushes the problems to the city level, and the city level unit modifies and approves the problems and pushes the problems to the corresponding plate responsible persons according to types;
problem feedback: after the problem is solved by the quick response, the solved message is sent to the questioner and the related pushers to pop up a frame window, the transacting result can be checked, and the questioner and the related pushers can evaluate and suggest the transacting result.
According to the method, user personnel are layered and are respectively endowed with different functional authorities, wherein the layering comprises backbone personnel, a hall principal and a hall principal, a core team and a provincial manager, different data and functional authorities are respectively set for personnel at different levels, and problems are submitted and processed respectively;
the method comprises the following implementation processes:
1) problem initiation and reply;
2) feeding back a processing result;
3) question one-key circulation;
4) initiating a problem report sheet;
5) auditing and pushing a problem report sheet of core team personnel in the city;
6) problem report form allocation and reallocation;
7) obtaining and processing a problem report sheet;
8) and the problem report is closed.
The backbone personnel are responsible for initiating questions and replies and feeding back processing results;
the hall master is responsible for one-key circulation of problems, launching a problem report form and closing the problem report form;
the core team audits and pushes the problem report sheet and is responsible for getting and processing the problem report sheet;
the provincial administrator is responsible for distributing and redistributing the problem report sheets.
The method can form a problem library for the daily feedback problem, is convenient for clothes receiving workers to find the problem solving method timely and quickly after the problem occurs, and is convenient to trace back by reserving the problem processing process. And (4) a reward mechanism can be formulated for actively participating units according to conditions, and early popularization and application of the platform are promoted.
The embodiment of the invention also provides a system for the problem of the quick response mechanism of the tax staff, which realizes the realization method for the problem of the quick response mechanism of the tax staff described in the embodiment, and comprises a message leaving and conversation function module and a problem pushing and circulating function module,
the message leaving and conversation function module comprises a problem initiating function, a praise and message leaving function, a sequencing function, a searching and inquiring function, a message box window function and a notification message pushing function;
the question is initiated, after a question is initiated, the system identifies the topic to which the question belongs through the key words and automatically classifies the topic;
the praise and the message can be used for answering the message of the problem and replying the answering content; can like and cancel like to leave word;
the problem can be sorted according to the discussion heat degree and the question asking time by the sorting function; the question and the answer have a top setting function, and the subject can set a left message under the question;
the searching and inquiring function can search the problems and leave messages through keywords and can search the problems and leave messages through names and units;
the message popup window function is used for pushing a new message popup window when a new question exists on the mutual assistance platform, and the question can be quickly answered through the popup window; after the question is replied or the message is replied, the questioner is reminded through a message box; reminding the message taker after the message is praised;
the notification message pushing function is that the provincial bureau can push the notification message through the mutual assistance platform, and the notification message is pushed to all personnel, urban personnel and part of personnel;
the question pushing and circulating function module comprises a question longitudinal pushing function, a question transverse pushing function and a question feedback function,
the problem longitudinal pushing function is used for creating a problem report in a one-way superior clothes receiving department for pushing through two modes of newly building a problem and one-key circulation of a mutual aid platform; the one-key stream transfer function can directly generate a problem report sheet according to the mutual-help problem information; the problem can be automatically stored after being pushed, and the problem is transferred to a superior clothes receiving department after being clicked and pushed; the superior clothes receiving department can also push the problem downwards;
the problem transverse circulation function is that after the base layer pushes the problems to the city level, the city level unit modifies and approves the problems and pushes the problems to the corresponding plate responsible persons according to types;
the question feedback function is used for quickly responding to the solved question and then sending the solved message box window to the questioner and the related pushers, so that the transacting result can be checked, and the questioner and the related pushers can evaluate and suggest the transacting result.
The system divides personnel into four layers and respectively gives different functional authorities, wherein the four layers comprise main staff in a hall, main staff in the hall, core teams and provincial managers, and the process flow of the authority of each layer and a problem report sheet is shown in figure 1.
A problem library is formed for the daily feedback problem, so that tax service personnel can find a solution to the problem quickly and timely after the problem occurs; the problem processing process is reserved, so that the problem can be traced conveniently after the fact;
and counting the times of the submission and feedback of the participated questions by taking the state city as a unit, and ranking. And sorting the city-level units according to the participation times, assigning scores according to the ranking sequence, distributing the scores to the local market halls by the city-level units, and rewarding the performance of the halls with more participation of the problem report sheets.
The present invention can be easily implemented by those skilled in the art from the above detailed description. It should be understood, however, that the intention is not to limit the invention to the particular embodiments described. On the basis of the disclosed embodiments, a person skilled in the art can combine different technical features at will, thereby implementing different technical solutions.
In addition to the technical features described in the specification, the technology is known to those skilled in the art.
Claims (10)
1. A method for realizing a quick response mechanism problem for tax staff is characterized in that a quick response mechanism system is built, an account is distributed for users of each mechanism level, and a tax service mutual-help platform is built and used for mutual-help problem exchange and study in a tax service hall;
for the problem to be initiated, generating a problem report sheet for some problems according to the setting, processing the problem report sheet by core team personnel to generate a problem solution, and feeding the problem solution back to the system;
the originator of the problem report receives the feedback information, verifies whether the problem has been resolved, and enters the resolution into the system.
2. The method of claim 1, wherein a problem report is generated for an unresolved problem.
3. The method of claim 1, wherein a provincial administration system administrator is configured to assign the problems and re-assign the assigned problems;
the system administrator of the provincial bureau can push all the personnel or select the personnel to push through the system pushing announcement message.
4. The method for realizing the quick response mechanism question for the tax staff as claimed in claim 1 or 2, characterized in that after the question is issued, the system identifies the topic to which the question belongs by the keyword and automatically classifies the topic;
the problems and messages can be searched through keywords, and the problems and messages can also be searched through names and units;
and the functions of praise and message leaving and the function of problem sorting can be selectively set.
5. The method of claim 1, wherein when a new question is presented to the platform, a new message box window is pushed to allow the user to quickly answer the new question; and after the question is replied, reminding the questioner through a message box.
6. The method of claim 1, 3 or 5, wherein the question push circulation of the platform comprises a question longitudinal push, a question transverse circulation and a question feedback,
the method comprises the steps of longitudinally pushing problems, creating a problem report sheet through a one-key streaming function of a newly-built problem and/or mutual aid platform, and pushing the problem report sheet to an upper tax service department, wherein the one-key streaming function directly generates the problem report sheet according to mutual aid problem information; the questions are automatically stored after being pushed; after clicking and pushing, the problem flow is transferred to a higher tax payment service department, and the higher tax payment service department can also push the problem downwards;
the problems are transversely circulated, the base layer pushes the problems to the city level, the city level unit modifies and approves the problems and pushes the problems to the corresponding plate responsible persons according to types;
and after the problem is solved, sending a message box window with the solved problem to the questioner and the related pushers, checking the transaction result, and evaluating and suggesting the transaction result by the questioner and the related pushers.
7. The method of claim 6, wherein the user personnel are layered and assigned different functional authorities respectively, the layering including backbone personnel, lobby masters, core teams and provincial administrators;
the backbone personnel are responsible for initiating questions and replies and feeding back processing results;
the hall master is responsible for one-key circulation of problems, launching a problem report form and closing the problem report form;
the core team audits and pushes the problem report sheet and is responsible for getting and processing the problem report sheet;
the provincial administrator is responsible for distributing and redistributing the problem report sheets.
8. The method of claim 7, wherein the method comprises the following steps:
1) problem initiation and reply;
2) feeding back a processing result;
3) question one-key circulation;
4) initiating a problem report sheet;
5) auditing and pushing a problem report sheet of core team personnel in the city;
6) problem report form allocation and reallocation;
7) obtaining and processing a problem report sheet;
8) and the problem report is closed.
9. A system for the problem of fast response mechanism of tax staff, characterized in that the system realizes the method for realizing the problem of fast response mechanism of tax staff as claimed in any one of the above claims 1-8, comprising a message and dialogue function module, a problem push circulation function module,
the message leaving and conversation function module comprises a problem initiating function, a praise and message leaving function, a sequencing function, a searching and inquiring function, a message box window function and a notification message pushing function;
the problem pushing and circulating function module comprises a problem longitudinal pushing function, a problem transverse pushing function and a problem feedback function.
10. The system for tax staff quick response mechanism question according to claim 9, wherein a question library is formed for the questions fed back daily and the processing of the questions is retained;
and counting the times of the submission and feedback of the participated questions by taking the state city as a unit, and ranking.
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