CN112308440A - Work order processing method and device, computer equipment and computer readable storage medium - Google Patents
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Abstract
The invention relates to an operation and maintenance work order technology, and provides a work order processing method, a device, computer equipment and a computer readable storage medium. The work order processing method obtains a changed work order and the type of the changed work order; searching the work order knowledge of the changed work order from a pre-established changed work order knowledge base according to the type of the changed work order; pushing work order knowledge of the changed work order to a user; receiving a change scheme and an implementation result of a user on the changed work order, and updating the change scheme and the implementation result of the changed work order to the work order knowledge of the changed work order; receiving a processing request of a user for changing a work order; matching the change flow chart according to a target change scheme in the updated work order knowledge, and deploying the change flow chart; and aiming at each changed flow node in the changed flow chart, processing the changed work order by calling the standard service corresponding to the changed flow node. And the work order processing efficiency is improved. The invention also relates to a blockchain technology, and the change work order knowledge base can be stored in a blockchain.
Description
Technical Field
The invention relates to an operation and maintenance work order technology, in particular to a work order processing method, a device, computer equipment and a computer readable storage medium.
Background
With the increasing size of IT and the rapid development of the modern IT operation and maintenance service field, IT becomes more and more common to control the change risk through workflow. At present, the change control process in many operation and maintenance service products cannot be automatically and accurately associated with the information of the prior similar process, and the processing efficiency and quality are influenced. Therefore, it is becoming more and more important to help users associate the corresponding knowledge of the knowledge base during the change operation and display the available knowledge resources, so as to help users to deal with the change more quickly and better and solve the practical problem.
Disclosure of Invention
In view of the foregoing, it is desirable to provide a work order processing method, apparatus, computer device and computer readable storage medium, which can process a work order based on a changed work order knowledge base, and improve work order processing efficiency.
A first aspect of the present application provides a work order processing method, including:
acquiring a change work order and the type of the change work order;
searching the work order knowledge of the changed work order from a pre-established changed work order knowledge base according to the type of the changed work order;
pushing the work order knowledge of the changed work order to a user;
receiving a change scheme and an implementation result of the user on the changed work order, and updating the change scheme and the implementation result of the changed work order to the work order knowledge of the changed work order;
receiving a processing request of the user for the change work order;
matching a change flow chart according to a target change scheme in the updated work order knowledge, and deploying the change flow chart;
and aiming at each changed flow node in the changed flow chart, processing the changed work order by calling the standard service corresponding to the changed flow node.
In another possible implementation manner, the searching for the work order knowledge of the changed work order from the changed work order knowledge base according to the type of the changed work order includes:
determining a target knowledge sub-base from the changed work order knowledge base according to the type of the changed work order;
searching a plurality of work order knowledge in the target knowledge sub-base according to the keywords of the changed work orders;
sequencing the searched work order knowledge based on the access frequency and the work order knowledge generation time;
and determining a preset first amount of work order knowledge from the sorted work order knowledge.
In another possible implementation manner, the sorting the searched work order knowledge based on the access frequency and the work order knowledge generation time includes:
determining the access frequency weight of the work order knowledge according to the access frequency of the work order knowledge;
determining a generation time weight of the work order knowledge according to the generation time of the work order knowledge;
multiplying the access frequency weight of the work order knowledge by the generation time weight to obtain a sequencing weight of the work order knowledge;
and sequencing the searched work order knowledge according to the sequence of the sequencing weight values from large to small.
In another possible implementation manner, the searching for the work order knowledge in the target knowledge sub-base according to the keyword of the changed work order includes:
acquiring keywords of each work order knowledge of the target knowledge sub-base;
calculating the keyword matching quantity of each work order knowledge of the changed work order and the target knowledge sub-base according to the keywords of the changed work order and the keywords of each work order knowledge of the target knowledge sub-base;
and determining the work order knowledge with the keyword matching quantity larger than a preset second quantity from the target knowledge sub-base.
In another possible implementation manner, before the updating the change scenario and the implementation result to the work order knowledge of the changed work order, the work order processing method further includes:
receiving a confirmation instruction of the user;
if the confirmation instruction is a positive identification, updating the change scheme and the implementation result to the work order knowledge of the changed work order;
and if the confirmation instruction is a negative identification, not updating the work order knowledge of the changed work order.
In another possible implementation manner, the updating the change plan of the changed work order and the implementation result of the changed work order to the work order knowledge of the changed work order includes:
creating a knowledge base updating interface;
and calling the knowledge base updating interface by taking the change scheme, the implementation result and the work order knowledge of the changed work order as input parameters, acquiring the change scheme and the implementation result of the changed work order through variables in the knowledge base updating interface, and incrementally updating the change scheme and the implementation result of the changed work order to the work order knowledge of the changed work order.
In another possible implementation manner, the work order processing method further includes:
and receiving a pushing request of the user for the work order knowledge of the changed work order, and pushing the updated work order knowledge of the changed work order to the user.
A second aspect of the present application provides a work order processing apparatus, comprising:
the acquisition module is used for acquiring a change work order and the type of the change work order;
the searching module is used for searching the work order knowledge of the changed work order from a pre-established change work order knowledge base according to the type of the changed work order;
the pushing module is used for pushing the work order knowledge of the changed work order to a user;
the first receiving module is used for receiving a change scheme and an implementation result of the changed work order from the user and updating the change scheme and the implementation result of the changed work order to the work order knowledge of the changed work order;
the second receiving module is used for receiving the processing request of the user for the change work order;
the deployment module is used for matching the change flow chart according to a target change scheme in the updated work order knowledge and deploying the change flow chart;
and the calling module is used for processing the change work order by calling the standard service corresponding to the change flow node aiming at each change flow node in the change flow chart.
A third aspect of the present application provides a computer device comprising a processor for implementing the work order processing method when executing a computer program stored in a memory.
A fourth aspect of the present application provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements the work order processing method.
The work order is processed based on the changed work order knowledge base, and work order processing efficiency is improved. The change work order knowledge base can continuously update the change scheme and the implementation result of the change work order, so that a user can directly match the change flow chart from the change work order knowledge base when processing the change work order. And aiming at each changed flow node in the changed flow chart, processing the changed work order by calling the standard service corresponding to the changed flow node.
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Fig. 1 is a flowchart of a work order processing method according to an embodiment of the present invention.
Fig. 2 is a structural diagram of a work order processing apparatus according to an embodiment of the present invention.
Fig. 3 is a schematic diagram of a computer device provided by an embodiment of the present invention.
Detailed Description
In order that the above objects, features and advantages of the present invention can be more clearly understood, a detailed description of the present invention will be given below with reference to the accompanying drawings and specific embodiments. It should be noted that the embodiments and features of the embodiments of the present application may be combined with each other without conflict.
In the following description, numerous specific details are set forth to provide a thorough understanding of the present invention, and the described embodiments are merely a subset of the embodiments of the present invention, rather than a complete embodiment. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. The terminology used in the description of the invention herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention.
Preferably, the work order processing method of the present invention is applied in one or more computer devices. The computer device is a device capable of automatically performing numerical calculation and/or information processing according to a preset or stored instruction, and the hardware includes, but is not limited to, a microprocessor, an Application Specific Integrated Circuit (ASIC), a Programmable Gate Array (FPGA), a Digital Signal Processor (DSP), an embedded device, and the like.
The computer device can be a desktop computer, a notebook, a palm computer, a cloud server and other computing devices. The computer equipment can carry out man-machine interaction with a user through a keyboard, a mouse, a remote controller, a touch panel or voice control equipment and the like.
Example one
Fig. 1 is a flowchart of a work order processing method according to an embodiment of the present invention. The work order processing method is applied to computer equipment and used for processing the work orders based on the changed work order knowledge base, and work order processing efficiency is improved.
As shown in fig. 1, the work order processing method includes:
101, obtaining a change work order and the type of the change work order.
In a specific embodiment, the type of the change work order includes a database type, a host type, a network type, an information security type, and the like.
In another embodiment, the type of change order includes a stored procedure, a communication protocol, and the like. Stored procedures, communication protocols are a more specific subclass than database types, network types.
In an alternative embodiment, the type of the change order consists of a major type and a minor type. For example, changing the type of work order may include: database-storage process, network-communication protocol, etc., wherein the database is of a main type, the storage process is of a subtype, the network is of a main type, and the storage process is of a subtype.
And 102, searching the work order knowledge of the changed work order from a pre-established change work order knowledge base according to the type of the changed work order.
Each work order knowledge in the change work order knowledge base comprises a main title, an abstract, a type, keywords, an emergency scheme, a change scheme and an implementation result.
In a specific embodiment, the searching the work order knowledge of the changed work order from the changed work order knowledge base according to the type of the changed work order includes:
determining a target knowledge sub-base from the changed work order knowledge base according to the type of the changed work order;
searching a plurality of work order knowledge in the target knowledge sub-base according to the keywords of the changed work orders;
sequencing the searched work order knowledge based on the access frequency and the work order knowledge generation time;
and determining a preset first amount of work order knowledge from the sorted work order knowledge.
For example, a target knowledge sub-base is determined from a change work order knowledge base as a stored process knowledge sub-base according to a 'database-stored procedure' (type of change work order), the stored process knowledge sub-base is attributed to a database knowledge sub-base, and the stored process knowledge sub-base comprises work order knowledge related to the stored procedure;
searching a plurality of work order knowledge in a stored procedure knowledge sub-base according to the 'calling stored procedure' (changing the keywords of the work orders);
the visit frequency of the work order 1 in the plurality of work orders is 10; the frequency of work order 2 visits is 20. The generation time of the work order 1 is 1585019965 (computer time stamp); the generation time of the work order 2 is 1585019985; the current time is 1585020000. The difference between the generation time of the work order 1 and the current time is 35; the difference between the generation time of the work order 2 and the current time is 15. The visit frequency weight of the work order 1 is 10/(10+ 20); the access frequency weight for work order 2 is 20/(10+ 20). The weight of the generation time determined by the work sheet 1 and the work sheet 2 according to the generation time is 1-15/(15+35) and 1-35/(15+35), respectively. Multiplying the access frequency weight of the work order 1 by the generation time to obtain a sequencing weight of 7/30 of the work order 1; and multiplying the access frequency weight of the work order 2 by the generation time to obtain the sequencing weight of the work order 2 of 6/30. Sequencing the searched work order knowledge according to the sequence of the sequencing weight values from large to small;
and determining the 1 st (preset first quantity is 1) work order knowledge as a work order 1 from the sorted work order knowledge.
In a specific embodiment, the sorting the searched work order knowledge based on the access frequency and the work order knowledge generation time includes:
determining the access frequency weight of the work order knowledge according to the access frequency of the work order knowledge;
determining a generation time weight of the work order knowledge according to the generation time of the work order knowledge;
multiplying the access frequency weight of the work order knowledge by the generation time weight to obtain a sequencing weight of the work order knowledge;
and sequencing the searched work order knowledge according to the sequence of the sequencing weight values from large to small.
In a specific embodiment, the searching for the work order knowledge in the target knowledge sub-base according to the keyword of the changed work order includes:
acquiring keywords of each work order knowledge of the target knowledge sub-base;
calculating the keyword matching quantity of each work order knowledge of the changed work order and the target knowledge sub-base according to the keywords of the changed work order and the keywords of each work order knowledge of the target knowledge sub-base;
and determining the work order knowledge with the keyword matching quantity larger than a preset second quantity from the target knowledge sub-base.
It is emphasized that to further ensure the privacy and security of the change order repository, the change order repository may also be stored in a node of a blockchain.
103, pushing the work order knowledge of the changed work order to the user.
The work order knowledge of the changed work orders can be pushed to the user in an information reminding mode, so that the user can arrange the change scheme of the changed work orders according to the work order knowledge of the changed work orders and implement the change scheme of the changed work orders.
And the work order knowledge of the changed work order can be visually pushed to the user in a webpage mode.
And 104, receiving the change scheme and the implementation result of the changed work order from the user, and updating the change scheme and the implementation result of the changed work order to the work order knowledge of the changed work order.
The user can plan a change scheme for the changed work order according to the work order knowledge of the changed work order.
In a specific embodiment, before the updating the change scenario and the implementation result to the work order knowledge of the changed work order, the work order processing method further includes:
receiving a confirmation instruction of the user;
if the confirmation instruction is a positive identification, updating the change scheme and the implementation result to the work order knowledge of the changed work order;
and if the confirmation instruction is a negative identification, not updating the work order knowledge of the changed work order.
The positive identification may be "1", "yes", etc. The negative identification may be "0", "no", etc.
In a specific embodiment, the updating the change plan of the changed work order and the implementation result of the changed work order to the work order knowledge of the changed work order includes:
creating a knowledge base updating interface;
and calling the knowledge base updating interface by taking the change scheme, the implementation result and the work order knowledge of the changed work order as input parameters, acquiring the change scheme and the implementation result of the changed work order through variables in the knowledge base updating interface, and incrementally updating the change scheme and the implementation result of the changed work order to the work order knowledge of the changed work order.
In a specific embodiment, the creating a repository update interface includes:
configuring the change scheme, the implementation result and the work order knowledge of the changed work order as interface entry parameters;
reading a preset updating logic;
and loading the preset updating logic and the interface entry parameter into an executable thread to obtain a callable knowledge base updating interface.
And 105, receiving a processing request of the user for the change work order.
The processing request of the user for the change work order can be received, and whether the user has the authority of processing the change work order or not can be verified. And when the user has the authority of processing the changed work order, receiving a processing request of the user for the changed work order.
The processing request for the changed work order may be added to a pending request queue.
And 106, matching the change flow chart according to the target change scheme in the updated work order knowledge, and deploying the change flow chart.
In a specific embodiment, the change flow chart may be matched according to the change operation in the target change scheme and the execution order of the change operation.
In a specific embodiment, before the matching of the change flowchart according to the target change scenario in the updated work order knowledge, the work order processing method further includes:
and receiving confirmation information of the user on the target implementation result corresponding to the target change scheme.
And 107, for each changed flow node in the changed flow chart, processing the changed work order by calling the standard service corresponding to the changed flow node.
Each change flow node corresponds to a standard service, and the standard service is called to realize the processing logic in the change flow node.
The work order processing method in the first embodiment processes the work order based on the changed work order knowledge base, and improves work order processing efficiency. The change work order knowledge base can continuously update the change scheme and the implementation result of the change work order, so that a user can directly match the change flow chart from the change work order knowledge base when processing the change work order. And aiming at each changed flow node in the changed flow chart, processing the changed work order by calling the standard service corresponding to the changed flow node.
In another embodiment, the work order processing method further includes:
and receiving a pushing request of the user for the work order knowledge of the changed work order, and pushing the updated work order knowledge of the changed work order to the user.
The work order knowledge of the changed work order knowledge base further comprises a processing component, and the work order processing method further comprises the following steps:
and calling the processing component to process the changed work order.
Example two
Fig. 2 is a structural diagram of a work order processing apparatus according to a second embodiment of the present invention. The work order processing device 20 is applied to a computer device. The work order processing device 20 is used for processing the work orders based on the changed work order knowledge base, and the work order processing efficiency is improved.
As shown in fig. 2, the work order processing apparatus 20 may include an obtaining module 201, a searching module 202, a pushing module 203, a first receiving module 204, a second receiving module 205, a deploying module 206, and a calling module 207.
The obtaining module 201 is configured to obtain a change work order and a type of the change work order.
In a specific embodiment, the type of the change work order includes a database type, a host type, a network type, an information security type, and the like.
In another embodiment, the type of change order includes a stored procedure, a communication protocol, and the like. Stored procedures, communication protocols are a more specific subclass than database types, network types.
In an alternative embodiment, the type of the change order consists of a major type and a minor type. For example, changing the type of work order may include: database-storage process, network-communication protocol, etc., wherein the database is of a main type, the storage process is of a subtype, the network is of a main type, and the storage process is of a subtype.
And the searching module 202 is configured to search the work order knowledge of the changed work order from a pre-established changed work order knowledge base according to the type of the changed work order.
Each work order knowledge in the change work order knowledge base comprises a main title, an abstract, a type, keywords, an emergency scheme, a change scheme and an implementation result.
In a specific embodiment, the searching the work order knowledge of the changed work order from the changed work order knowledge base according to the type of the changed work order includes:
determining a target knowledge sub-base from the changed work order knowledge base according to the type of the changed work order;
searching a plurality of work order knowledge in the target knowledge sub-base according to the keywords of the changed work orders;
sequencing the searched work order knowledge based on the access frequency and the work order knowledge generation time;
and determining a preset first amount of work order knowledge from the sorted work order knowledge.
For example, a target knowledge sub-base is determined from a change work order knowledge base as a stored process knowledge sub-base according to a 'database-stored procedure' (type of change work order), the stored process knowledge sub-base is attributed to a database knowledge sub-base, and the stored process knowledge sub-base comprises work order knowledge related to the stored procedure;
searching a plurality of work order knowledge in a stored procedure knowledge sub-base according to the 'calling stored procedure' (changing the keywords of the work orders);
the visit frequency of the work order 1 in the plurality of work orders is 10; the frequency of work order 2 visits is 20. The generation time of the work order 1 is 1585019965 (computer time stamp); the generation time of the work order 2 is 1585019985; the current time is 1585020000. The difference between the generation time of the work order 1 and the current time is 35; the difference between the generation time of the work order 2 and the current time is 15. The visit frequency weight of the work order 1 is 10/(10+ 20); the access frequency weight for work order 2 is 20/(10+ 20). The weight of the generation time determined by the work sheet 1 and the work sheet 2 according to the generation time is 1-15/(15+35) and 1-35/(15+35), respectively. Multiplying the access frequency weight of the work order 1 by the generation time to obtain a sequencing weight of 7/30 of the work order 1; and multiplying the access frequency weight of the work order 2 by the generation time to obtain the sequencing weight of the work order 2 of 6/30. Sequencing the searched work order knowledge according to the sequence of the sequencing weight values from large to small;
and determining the 1 st (preset first quantity is 1) work order knowledge as a work order 1 from the sorted work order knowledge.
In a specific embodiment, the sorting the searched work order knowledge based on the access frequency and the work order knowledge generation time includes:
determining the access frequency weight of the work order knowledge according to the access frequency of the work order knowledge;
determining a generation time weight of the work order knowledge according to the generation time of the work order knowledge;
multiplying the access frequency weight of the work order knowledge by the generation time weight to obtain a sequencing weight of the work order knowledge;
and sequencing the searched work order knowledge according to the sequence of the sequencing weight values from large to small.
In a specific embodiment, the searching for the work order knowledge in the target knowledge sub-base according to the keyword of the changed work order includes:
acquiring keywords of each work order knowledge of the target knowledge sub-base;
calculating the keyword matching quantity of each work order knowledge of the changed work order and the target knowledge sub-base according to the keywords of the changed work order and the keywords of each work order knowledge of the target knowledge sub-base;
and determining the work order knowledge with the keyword matching quantity larger than a preset second quantity from the target knowledge sub-base.
It is emphasized that to further ensure the privacy and security of the change order repository, the change order repository may also be stored in a node of a blockchain.
And the pushing module 203 is used for pushing the work order knowledge of the changed work order to the user.
The work order knowledge of the changed work orders can be pushed to the user in an information reminding mode, so that the user can arrange the change scheme of the changed work orders according to the work order knowledge of the changed work orders and implement the change scheme of the changed work orders.
And the work order knowledge of the changed work order can be visually pushed to the user in a webpage mode.
The first receiving module 204 is configured to receive a change scheme and an implementation result of the changed work order from the user, and update the change scheme and the implementation result of the changed work order to the work order knowledge of the changed work order.
The user can plan a change scheme for the changed work order according to the work order knowledge of the changed work order.
In a specific embodiment, before the updating of the change scenario and the implementation result to the work order knowledge of the changed work order, the work order processing apparatus further includes an updating module, configured to receive a confirmation instruction of the user;
if the confirmation instruction is a positive identification, updating the change scheme and the implementation result to the work order knowledge of the changed work order;
and if the confirmation instruction is a negative identification, not updating the work order knowledge of the changed work order.
The positive identification may be "1", "yes", etc. The negative identification may be "0", "no", etc.
In a specific embodiment, the updating the change plan of the changed work order and the implementation result of the changed work order to the work order knowledge of the changed work order includes:
creating a knowledge base updating interface;
and calling the knowledge base updating interface by taking the change scheme, the implementation result and the work order knowledge of the changed work order as input parameters, acquiring the change scheme and the implementation result of the changed work order through variables in the knowledge base updating interface, and incrementally updating the change scheme and the implementation result of the changed work order to the work order knowledge of the changed work order.
In a specific embodiment, the creating a repository update interface includes:
configuring the change scheme, the implementation result and the work order knowledge of the changed work order as interface entry parameters;
reading a preset updating logic;
and loading the preset updating logic and the interface entry parameter into an executable thread to obtain a callable knowledge base updating interface.
A second receiving module 205, configured to receive a processing request of the user for the change work order.
The processing request of the user for the change work order can be received, and whether the user has the authority of processing the change work order or not can be verified. And when the user has the authority of processing the changed work order, receiving a processing request of the user for the changed work order.
The processing request for the changed work order may be added to a pending request queue.
And the deployment module 206 is configured to deploy the change flowchart according to the target change scheme matching change flowchart in the updated work order knowledge.
In a specific embodiment, the change flow chart may be matched according to the change operation in the target change scheme and the execution order of the change operation.
In a specific embodiment, before the matching of the target change scheme in the updated work order knowledge with the change flowchart, the second receiving module is further configured to receive confirmation information of the user on a target implementation result corresponding to the target change scheme.
And the calling module 207 is configured to, for each changed flow node in the changed flow diagram, process the changed work order by calling a standard service corresponding to the changed flow node.
Each change flow node corresponds to a standard service, and the standard service is called to realize the processing logic in the change flow node.
The work order processing apparatus 20 according to the second embodiment processes the work order based on the changed work order knowledge base, thereby improving the work order processing efficiency. The change work order knowledge base can continuously update the change scheme and the implementation result of the change work order, so that a user can directly match the change flow chart from the change work order knowledge base when processing the change work order. And aiming at each changed flow node in the changed flow chart, processing the changed work order by calling the standard service corresponding to the changed flow node.
In another embodiment, the pushing module is further configured to receive a pushing request of the user for the work order knowledge of the changed work order, and push the updated work order knowledge of the changed work order to the user.
In another embodiment, the work order knowledge of the changed work order knowledge base further includes a processing component, and the pushing module is further configured to call the processing component to process the changed work order.
EXAMPLE III
The present embodiment provides a computer-readable storage medium, which stores a computer program, and the computer program, when executed by a processor, implements the steps in the above-mentioned work order processing method embodiment, for example, the steps 101 and 107 shown in fig. 1:
101, acquiring a change work order and the type of the change work order;
102, searching the work order knowledge of the changed work order from a pre-established changed work order knowledge base according to the type of the changed work order;
103, pushing the work order knowledge of the changed work order to a user;
104, receiving the change scheme and the implementation result of the changed work order from the user, and updating the change scheme and the implementation result of the changed work order to the work order knowledge of the changed work order;
105, receiving a processing request of the user for the change work order;
106, matching the change flow chart according to the target change scheme in the updated work order knowledge, and deploying the change flow chart;
and 107, for each changed flow node in the changed flow chart, processing the changed work order by calling the standard service corresponding to the changed flow node.
Alternatively, the computer program, when executed by the processor, implements the functions of the modules in the above device embodiments, for example, the module 201 and 207 in fig. 2:
an obtaining module 201, configured to obtain a change work order and a type of the change work order;
the searching module 202 is configured to search the work order knowledge of the changed work order from a pre-established changed work order knowledge base according to the type of the changed work order;
the pushing module 203 is used for pushing the work order knowledge of the changed work order to a user;
a first receiving module 204, configured to receive a change scheme and an implementation result of the changed work order from the user, and update the change scheme and the implementation result of the changed work order to work order knowledge of the changed work order;
a second receiving module 205, configured to receive a processing request of the user for the change work order;
a deployment module 206, configured to deploy the change flowchart according to a target change scheme matching the change flowchart in the updated work order knowledge;
and the calling module 207 is configured to, for each changed flow node in the changed flow diagram, process the changed work order by calling a standard service corresponding to the changed flow node.
Example four
Fig. 3 is a schematic diagram of a computer device according to a third embodiment of the present invention. The computer device 30 comprises a memory 301, a processor 302 and a computer program 303, such as a work order processing program, stored in the memory 301 and executable on the processor 302. When the processor 302 executes the computer program 303, the steps in the above-mentioned work order processing method embodiment are implemented, for example, 101-:
101, acquiring a change work order and the type of the change work order;
102, searching the work order knowledge of the changed work order from a pre-established changed work order knowledge base according to the type of the changed work order;
103, pushing the work order knowledge of the changed work order to a user;
104, receiving the change scheme and the implementation result of the changed work order from the user, and updating the change scheme and the implementation result of the changed work order to the work order knowledge of the changed work order;
105, receiving a processing request of the user for the change work order;
106, matching the change flow chart according to the target change scheme in the updated work order knowledge, and deploying the change flow chart;
and 107, for each changed flow node in the changed flow chart, processing the changed work order by calling the standard service corresponding to the changed flow node.
Alternatively, the computer program, when executed by the processor, implements the functions of the modules in the above device embodiments, for example, the module 201 and 207 in fig. 2:
an obtaining module 201, configured to obtain a change work order and a type of the change work order;
the searching module 202 is configured to search the work order knowledge of the changed work order from a pre-established changed work order knowledge base according to the type of the changed work order;
the pushing module 203 is used for pushing the work order knowledge of the changed work order to a user;
a first receiving module 204, configured to receive a change scheme and an implementation result of the changed work order from the user, and update the change scheme and the implementation result of the changed work order to work order knowledge of the changed work order;
a second receiving module 205, configured to receive a processing request of the user for the change work order;
a deployment module 206, configured to deploy the change flowchart according to a target change scheme matching the change flowchart in the updated work order knowledge;
and the calling module 207 is configured to, for each changed flow node in the changed flow diagram, process the changed work order by calling a standard service corresponding to the changed flow node.
Illustratively, the computer program 303 may be partitioned into one or more modules that are stored in the memory 301 and executed by the processor 302 to perform the present method. The one or more modules may be a series of computer program instruction segments capable of performing specific functions, which are used to describe the execution of the computer program 303 in the computer device 30. For example, the computer program 303 may be divided into the obtaining module 201, the searching module 202, the pushing module 203, the first receiving module 204, the second receiving module 205, the deploying module 206, and the invoking module 207 in fig. 2, where specific functions of each module are described in embodiment two.
Those skilled in the art will appreciate that the schematic diagram 3 is merely an example of the computer device 30 and does not constitute a limitation of the computer device 30, and may include more or less components than those shown, or combine certain components, or different components, for example, the computer device 30 may also include input and output devices, network access devices, buses, etc.
The Processor 302 may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic, discrete hardware components, etc. A general purpose processor may be a microprocessor or the processor 302 may be any conventional processor or the like, the processor 302 being the control center for the computer device 30 and connecting the various parts of the overall computer device 30 using various interfaces and lines.
The memory 301 may be used to store the computer program 303, and the processor 302 may implement various functions of the computer device 30 by running or executing the computer program or module stored in the memory 301 and calling data stored in the memory 301. The memory 301 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required by at least one function (such as a sound playing function, an image playing function, etc.), and the like; the storage data area may store data created according to the use of the computer device 30, and the like. In addition, the memory 301 may include non-volatile memory and volatile memory, such as a hard disk, a memory, a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), at least one magnetic disk storage device, a Flash memory device, or other storage devices.
The modules integrated by the computer device 30 may be stored in a computer-readable storage medium if they are implemented in the form of software functional modules and sold or used as separate products. Based on such understanding, all or part of the flow of the method according to the embodiments of the present invention may also be implemented by a computer program, which may be stored in a computer-readable storage medium, and when the computer program is executed by a processor, the steps of the method embodiments may be implemented. Wherein the computer program comprises computer program code, which may be in the form of source code, object code, an executable file or some intermediate form, etc. The computer-readable medium may include: any entity or device capable of carrying the computer program code, recording medium, U disk, removable hard disk, magnetic disk, optical disk, computer Memory, Read-Only Memory (ROM), random access Memory, and the like.
Further, the computer usable storage medium may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function, and the like; the storage data area may store data created according to the use of the blockchain node, and the like.
The block chain is a novel application mode of computer technologies such as distributed data storage, point-to-point transmission, a consensus mechanism, an encryption algorithm and the like. A block chain (Blockchain), which is essentially a decentralized database, is a series of data blocks associated by using a cryptographic method, and each data block contains information of a batch of network transactions, so as to verify the validity (anti-counterfeiting) of the information and generate a next block. The blockchain may include a blockchain underlying platform, a platform product service layer, an application service layer, and the like.
In the embodiments provided in the present invention, it should be understood that the disclosed system, apparatus and method may be implemented in other ways. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the modules is only one logical functional division, and other divisions may be realized in practice.
The modules described as separate parts may or may not be physically separate, and parts displayed as modules may or may not be physical modules, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment.
In addition, functional modules in the embodiments of the present invention may be integrated into one processing module, or each of the modules may exist alone physically, or two or more modules are integrated into one module. The integrated module can be realized in a hardware form, and can also be realized in a form of hardware and a software functional module.
The integrated module implemented in the form of a software functional module may be stored in a computer-readable storage medium. The software functional module is stored in a storage medium and includes several instructions to enable a computer device (which may be a personal computer, a server, or a network device) or a processor (processor) to execute some steps of the work order processing method according to the embodiments of the present invention.
It will be evident to those skilled in the art that the invention is not limited to the details of the foregoing illustrative embodiments, and that the present invention may be embodied in other specific forms without departing from the spirit or essential attributes thereof. The present embodiments are therefore to be considered in all respects as illustrative and not restrictive, the scope of the invention being indicated by the appended claims rather than by the foregoing description, and all changes which come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein. Any reference signs in the claims shall not be construed as limiting the claim concerned. Furthermore, it is to be understood that the word "comprising" does not exclude other modules or steps, and the singular does not exclude the plural. A plurality of modules or apparatuses recited in the present invention can also be implemented by one module or apparatus through software or hardware. The terms first, second, etc. are used to denote names, but not any particular order.
Finally, it should be noted that the above embodiments are only for illustrating the technical solutions of the present invention and not for limiting, and although the present invention is described in detail with reference to the preferred embodiments, it should be understood by those skilled in the art that modifications or equivalent substitutions may be made on the technical solutions of the present invention without departing from the spirit and scope of the technical solutions of the present invention.
Claims (10)
1. A work order processing method is characterized by comprising the following steps:
acquiring a change work order and the type of the change work order;
searching the work order knowledge of the changed work order from a pre-established changed work order knowledge base according to the type of the changed work order;
pushing the work order knowledge of the changed work order to a user;
receiving a change scheme and an implementation result of the user on the changed work order, and updating the change scheme and the implementation result of the changed work order to the work order knowledge of the changed work order;
receiving a processing request of the user for the change work order;
matching a change flow chart according to a target change scheme in the updated work order knowledge, and deploying the change flow chart;
and aiming at each changed flow node in the changed flow chart, processing the changed work order by calling the standard service corresponding to the changed flow node.
2. The work order processing method of claim 1, wherein said searching the work order knowledge for the changed work order from the changed work order knowledge base based on the type of the changed work order comprises:
determining a target knowledge sub-base from the changed work order knowledge base according to the type of the changed work order;
searching a plurality of work order knowledge in the target knowledge sub-base according to the keywords of the changed work orders;
sequencing the searched work order knowledge based on the access frequency and the work order knowledge generation time;
and determining a preset first amount of work order knowledge from the sorted work order knowledge.
3. The work order processing method of claim 2, wherein said ranking the searched work order knowledge based on access frequency and work order knowledge generation time comprises:
determining the access frequency weight of the work order knowledge according to the access frequency of the work order knowledge;
determining a generation time weight of the work order knowledge according to the generation time of the work order knowledge;
multiplying the access frequency weight of the work order knowledge by the generation time weight to obtain a sequencing weight of the work order knowledge;
and sequencing the searched work order knowledge according to the sequence of the sequencing weight values from large to small.
4. The work order processing method of claim 2, wherein said searching for work order knowledge in said target knowledge sub-base based on said changed work order keywords comprises:
acquiring keywords of each work order knowledge of the target knowledge sub-base;
calculating the keyword matching quantity of each work order knowledge of the changed work order and the target knowledge sub-base according to the keywords of the changed work order and the keywords of each work order knowledge of the target knowledge sub-base;
and determining the work order knowledge with the keyword matching quantity larger than a preset second quantity from the target knowledge sub-base.
5. The work order processing method of claim 1, wherein prior to said updating said change plan and said implementation result to said work order knowledge of said change work order, said work order processing method further comprises:
receiving a confirmation instruction of the user;
if the confirmation instruction is a positive identification, updating the change scheme and the implementation result to the work order knowledge of the changed work order;
and if the confirmation instruction is a negative identification, not updating the work order knowledge of the changed work order.
6. The work order processing method according to claim 1, wherein the updating of the change plan of the changed work order and the execution result of the changed work order to the work order knowledge of the changed work order comprises:
creating a knowledge base updating interface;
and calling the knowledge base updating interface by taking the change scheme, the implementation result and the work order knowledge of the changed work order as input parameters, acquiring the change scheme and the implementation result of the changed work order through variables in the knowledge base updating interface, and incrementally updating the change scheme and the implementation result of the changed work order to the work order knowledge of the changed work order.
7. The work order processing method of any of claims 1-6, further comprising:
and receiving a pushing request of the user for the work order knowledge of the changed work order, and pushing the updated work order knowledge of the changed work order to the user.
8. A work order processing apparatus, comprising:
the acquisition module is used for acquiring a change work order and the type of the change work order;
the searching module is used for searching the work order knowledge of the changed work order from a pre-established change work order knowledge base according to the type of the changed work order;
the pushing module is used for pushing the work order knowledge of the changed work order to a user;
the first receiving module is used for receiving a change scheme and an implementation result of the changed work order from the user and updating the change scheme and the implementation result of the changed work order to the work order knowledge of the changed work order;
the second receiving module is used for receiving the processing request of the user for the change work order;
the deployment module is used for matching the change flow chart according to a target change scheme in the updated work order knowledge and deploying the change flow chart;
and the calling module is used for processing the change work order by calling the standard service corresponding to the change flow node aiming at each change flow node in the change flow chart.
9. A computer device, characterized in that the computer device comprises a processor for executing a computer program stored in a memory for implementing the work order processing method as claimed in any one of claims 1-7.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the work order processing method according to any one of claims 1 to 7.
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