CN111028406A - Real-time automatic reminding system and method for queuing and calling - Google Patents
Real-time automatic reminding system and method for queuing and calling Download PDFInfo
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- CN111028406A CN111028406A CN201911077307.0A CN201911077307A CN111028406A CN 111028406 A CN111028406 A CN 111028406A CN 201911077307 A CN201911077307 A CN 201911077307A CN 111028406 A CN111028406 A CN 111028406A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
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Abstract
The invention discloses a real-time automatic reminding system and method for queuing and calling, wherein the system comprises: the system comprises a mobile terminal and a background server; the method comprises the steps that login is completed through the mobile terminal, the background server processes data to complete number division of a user, and the mobile terminal pushes queuing information. The invention creatively overcomes the defects that the queuing and calling system in the prior art enables users to wait blindly and cannot inform the users of the number and duration of waiting people in front in real time; the queuing and calling system further solves the problem that the existing queuing and calling system mainly depends on a queuing and calling terminal machine and occupies space, directly logs in a background server through a mobile terminal to perform number division through the background server, so that the queuing process is completed, the operation is more convenient and faster, dynamic information of queuing can be obtained in real time, the waiting time required is known, the waiting time of a user is saved, the user experience is improved, and in addition, the queuing and calling system is environment-friendly and saves resources because a number taking list does not need to be printed.
Description
Technical Field
The invention relates to the field of electronic technology application, in particular to a real-time automatic reminding system and a method thereof for queuing and calling.
Background
With the development of the technology, queuing management of people in various business handling is more and more intensive and comprehensive in various places, for example, in places such as banks and mobile business offices, different business handling areas are generally arranged, and customers take numbers and queue in each business handling area, so that queuing efficiency is improved and good order is maintained.
However, the existing number calling system in the market only informs how many numbers are called currently and how many digits are in front of the system, and does not inform how long the waiting time is required, and the existing number calling system only informs how many digits are in front of the system when the user takes the number, and does not dynamically remind the user of the change of the number of people waiting in front and the change of the waiting time in real time. Still is blind waiting, has wasted customer's time, has reduced work efficiency.
Therefore, it is an urgent need to solve the problems of the art to provide a system and method for automatically reminding in real time when a user calls a number.
Disclosure of Invention
In view of the above, the invention provides a queuing and number-calling real-time automatic reminding system and a method thereof, which solve the defects that the queuing and number-calling system in the prior art enables users to wait blindly and cannot notify the users of dynamic changes of the number and duration of the waiting people in front in real time.
In order to achieve the purpose, the invention adopts the following technical scheme:
a real-time automatic reminding system of queuing, includes: the system comprises a mobile terminal and a background server;
the mobile terminal is in wireless connection with the background server and is used for realizing online queuing, online checking of the queuing progress and further calculating the waiting time required by the current queuing user;
the background server is used for storing user data, updating and processing the user data in real time and feeding the data back to the mobile terminal;
the background server comprises an acquisition module and a processing module;
the acquisition module is in wireless connection with the mobile terminal and is used for acquiring login information, a queuing request and exit information initiated by the mobile terminal;
the processing module is connected with the acquisition module and used for processing the data acquired by the acquisition module, dividing the number of the user based on the number ordering request, calculating and updating the average waiting time in real time, and further sending the analysis result to the mobile terminal.
Preferably, the mobile terminal includes: the system comprises a login module, a positioning module and a timing module;
the login module is used for logging in the background server to realize online queuing;
the positioning module is used for positioning queue position information of a user in real time;
and the timing module is used for calculating the waiting time required by the current queuing according to the average waiting time calculated by the processing module.
Preferably, the mobile terminal further comprises a push module;
and the pushing module is used for finishing automatic pushing of the queue position information and the required waiting time.
Preferably, the method further comprises the following steps: displaying the terminal device;
the display terminal device is arranged on the site and is in wireless connection with the background server, and the display terminal device is used for realizing site queuing and site checking of the queuing progress.
A real-time automatic reminding method for queuing and calling comprises the following steps:
(1) the mobile terminal completes online login;
(2) the background server stores the user data, updates and processes the user data in real time, and feeds the data back to the mobile terminal respectively, and the method specifically comprises the following steps:
the acquisition module acquires login information, a queuing request and exit information initiated by the mobile terminal;
the processing module processes the data acquired by the acquisition module, divides the number of the user based on the number-arranging request, calculates and updates the average waiting time in real time, and further sends the analysis result to the mobile terminal;
(3) the mobile terminal completes online queuing and online checking of the queuing progress; and further calculating the waiting time required by the current queuing user according to the average waiting time calculated by the processing module.
Preferably, the specific content of step (3) is as follows:
the login module finishes logging in a background server, and the background server records a data distribution queuing number;
the positioning module positions queue position information of a current user in real time;
and the timing module calculates the waiting time required by the current queuing according to the average waiting time calculated by the processing module.
Preferably, step (3) further comprises the following steps:
and the automatic pushing of the queue position information and the required waiting time is finished through the pushing module, and the queue position information and the required waiting time are displayed on the mobile terminal to remind the user of the queuing process.
Preferably, the method further comprises the following steps:
and realizing field queuing through the display terminal equipment and checking the queuing progress on the display terminal equipment.
According to the technical scheme, compared with the prior art, the invention discloses a real-time automatic reminding system and method for queuing and calling, which creatively solve the defects that the queuing and calling system in the prior art enables users to wait blindly and cannot inform the users of the number and duration of waiting people ahead in real time; the queuing and calling system further solves the problem that the existing queuing and calling system mainly depends on a queuing and calling terminal machine and occupies space, directly logs in a background server through a mobile terminal to perform number division through the background server, so that the queuing process is completed, the operation is more convenient and faster, dynamic information of queuing can be obtained in real time, the waiting time required is known, the waiting time of a user is saved, the user experience is improved, and in addition, the queuing and calling system is environment-friendly and saves resources because a number taking list does not need to be printed.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.
FIG. 1 is a schematic structural diagram of a queuing and number-calling real-time automatic reminding system provided by the invention;
fig. 2 is a flowchart of a queuing number-calling real-time automatic reminding method provided by the invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The embodiment of the invention discloses a real-time automatic reminding system for queuing and calling, which comprises: the system comprises a mobile terminal and a background server;
the mobile terminal is in wireless connection with the background server and is used for realizing online queuing, online checking of the queuing progress and further calculating the waiting time required by the current queuing user;
the background server is used for storing the user data, updating and processing the user data in real time and feeding the data back to the mobile terminal;
the background server comprises an acquisition module and a processing module;
the acquisition module is in wireless connection with the mobile terminal and is used for acquiring login information, a queuing request and exit information initiated by the mobile terminal;
the processing module is connected with the acquisition module and used for processing the data acquired by the acquisition module, dividing the number of the user based on the number-arranging request, calculating and updating the average waiting time in real time and further sending the analysis result to the mobile terminal.
In order to further solve the above technical solution, the mobile terminal includes: the system comprises a login module, a positioning module and a timing module;
the login module is used for logging in the background server to realize online queuing;
the positioning module is used for positioning queue position information of a user in real time;
and the timing module is used for calculating the waiting time required by the current queuing according to the average waiting time calculated by the processing module.
In order to further solve the technical scheme, the mobile terminal further comprises a pushing module;
and the pushing module is used for finishing automatic pushing of the queue position information and the required waiting time.
In order to further solve the technical scheme, the method further comprises the following steps: displaying the terminal device;
the display terminal device is arranged on the site and is in wireless connection with the background server, and the display terminal device is used for realizing site queuing and site checking of the queuing progress.
A real-time automatic reminding method for queuing and calling comprises the following steps:
(1) the mobile terminal completes online login;
(2) the background server stores the user data, updates and processes the user data in real time, respectively feeds the data back to the mobile terminal, and specifically comprises the following contents:
the acquisition module acquires login information, a queuing request and exit information initiated by the mobile terminal;
the processing module processes the data acquired by the acquisition module, divides the number of the user based on the number-arranging request, calculates and updates the average waiting time in real time, and further sends the analysis result to the mobile terminal;
(3) the mobile terminal completes online queuing and online checking of the queuing progress; and further calculating the waiting time required by the current queuing user according to the average waiting time calculated by the processing module.
In order to further solve the technical scheme, the specific content of the step (3) is as follows:
the login module finishes logging in a background server, and the background server records a data distribution queuing number;
the positioning module positions queue position information of a current user in real time;
and the timing module calculates the waiting time required by the current queuing according to the average waiting time calculated by the processing module.
In order to further solve the above technical solution, the step (3) further includes the following steps:
and the automatic pushing of the queue position information and the required waiting time is finished through the pushing module, and the queue position information and the required waiting time are displayed on the mobile terminal to remind the user of the queuing process.
In order to further solve the above technical solution, the method may further include:
and realizing field queuing through the display terminal equipment and checking the queuing progress on the display terminal equipment.
It should be noted that:
the mode of displaying the terminal equipment for field numbering can be as follows: scanning the displayed two-dimensional code, inputting a mobile phone number, inputting an identification number or inputting voice.
The steps after logging in are completely realized by the mobile terminal and the background server.
The working principle of the invention is as follows:
the mobile terminal logs in a background server, the background server stores data and distributes numbers to users to realize number arrangement, the background server analyzes all background data so as to update average waiting time in real time, the mobile terminal calculates waiting time required by the current users by acquiring the average waiting time calculated by the background server and pushes the waiting time required by the users to the users, and when the number is called to the current users, the mobile terminal automatically reminds the users that the waiting can be finished and automatically quit.
The first embodiment is as follows:
the user enters the bank to transact business, the mobile terminal scans the two-dimensional code on the display terminal equipment to enter the queuing system, and the mobile phone directly displays the number of people waiting in front and the waiting time according to the type of the transacted business. In the waiting process, the mobile phone actively reminds the user of the required waiting time every 5-10 minutes (flexibly configured by the background according to the service condition); the user can also check the current queuing condition through the display terminal device before queuing to judge whether to queue in the time period.
Example two:
patients come to a hospital to queue for a doctor or draw blood, the patients who have made a appointment for registration or draw blood in the internet hospital directly realize online login, and enter a waiting or blood-drawing queuing system queue; a mobile terminal scans a two-dimensional code on a display terminal device to enter a queuing system for a patient paying off an offline window; the number of people waiting in front and the required waiting time can be checked by the patients in the two modes at the mobile terminal, the mobile terminal actively informs the patients at intervals of 5-10 minutes (specifically, flexibly configured according to business conditions and a background), and the number of people in front is large at present and the waiting time is long.
The embodiments in the present description are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other. The device disclosed by the embodiment corresponds to the method disclosed by the embodiment, so that the description is simple, and the relevant points can be referred to the method part for description.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (8)
1. The utility model provides a real-time automatic reminder system of queuing to call out numbers which characterized in that includes: the system comprises a mobile terminal and a background server;
the mobile terminal is in wireless connection with the background server and is used for realizing online queuing, online checking of the queuing progress and further calculating the waiting time required by the current queuing user;
the background server is used for storing user data, updating and processing the user data in real time and feeding the data back to the mobile terminal;
the background server comprises an acquisition module and a processing module;
the acquisition module is in wireless connection with the mobile terminal and is used for acquiring login information, a queuing request and exit information initiated by the mobile terminal;
the processing module is connected with the acquisition module and used for processing the data acquired by the acquisition module, dividing the number of the user based on the number ordering request, calculating and updating the average waiting time in real time, and further sending the analysis result to the mobile terminal.
2. The system according to claim 1, wherein the mobile terminal comprises: the system comprises a login module, a positioning module and a timing module;
the login module is used for logging in the background server to realize online queuing;
the positioning module is used for positioning queue position information of a user in real time;
and the timing module is used for calculating the waiting time required by the current queuing according to the average waiting time calculated by the processing module.
3. The system according to claim 1, wherein the mobile terminal further comprises a push module;
and the pushing module is used for finishing automatic pushing of the queue position information and the required waiting time.
4. The system according to claim 1, further comprising: displaying the terminal device;
the display terminal device is arranged on the site and is in wireless connection with the background server, and the display terminal device is used for realizing site queuing and site checking of the queuing progress.
5. A real-time automatic queuing number-calling method is characterized by specifically comprising the following steps:
(1) the mobile terminal completes online login;
(2) the background server stores the user data, updates and processes the user data in real time, and feeds the data back to the mobile terminal respectively, and the method specifically comprises the following steps:
the acquisition module acquires login information, a queuing request and exit information initiated by the mobile terminal;
the processing module processes the data acquired by the acquisition module, divides the number of the user based on the number-arranging request, calculates and updates the average waiting time in real time, and further sends the analysis result to the mobile terminal;
(3) the mobile terminal completes online queuing and online checking of the queuing progress; and further calculating the waiting time required by the current queuing user according to the average waiting time calculated by the processing module.
6. The method for automatically reminding people in line of calling numbers in real time according to claim 5, wherein the specific content of the step (3) is as follows:
the login module finishes logging in a background server, and the background server records a data distribution queuing number;
the positioning module positions queue position information of a current user in real time;
and the timing module calculates the waiting time required by the current queuing according to the average waiting time calculated by the processing module.
7. A queuing number real-time automatic reminding method according to claim 6, wherein the step (3) further comprises the following steps:
and the automatic pushing of the queue position information and the required waiting time is finished through the pushing module, and the queue position information and the required waiting time are displayed on the mobile terminal to remind the user of the queuing process.
8. The method for automatically reminding people in line according to claim 5, further comprising:
and realizing field queuing through the display terminal equipment and checking the queuing progress on the display terminal equipment.
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| CN201911077307.0A CN111028406A (en) | 2019-11-06 | 2019-11-06 | Real-time automatic reminding system and method for queuing and calling |
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| CN201911077307.0A CN111028406A (en) | 2019-11-06 | 2019-11-06 | Real-time automatic reminding system and method for queuing and calling |
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Cited By (4)
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| CN113554485A (en) * | 2021-07-21 | 2021-10-26 | 中国农业银行股份有限公司南海分行 | Rental method and system for sharing charge pal |
| CN113763071A (en) * | 2020-06-29 | 2021-12-07 | 北京京东乾石科技有限公司 | Clothing management method, equipment, system and storage medium |
| CN115186853A (en) * | 2022-07-11 | 2022-10-14 | 重庆旅游云信息科技有限公司 | Project play management method and device based on scenic spot and storage medium |
| CN115662002A (en) * | 2022-12-08 | 2023-01-31 | 腾讯科技（深圳）有限公司 | Data processing method, device, electronic equipment and medium |
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Application publication date: 20200417 |