CN110517129A - Integrated operation method, apparatus, equipment and computer readable storage medium - Google Patents
Integrated operation method, apparatus, equipment and computer readable storage medium Download PDFInfo
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Abstract
The invention discloses a kind of integrated operation methods, comprising: when detecting solicited message, determines the request type of solicited message；If request type is monitoring type, monitoring operation module is called to show the corresponding monitoring data of solicited message；If request type is Configuration Type, operation configuration module configurable item corresponding to solicited message is called to carry out parameter configuration；If request type is analysis type, the corresponding data to be analyzed of OA operation analysis module acquisition solicited message are called, and show the corresponding analytical statement of data to be analyzed；If request type is management type, call operation management module to obtain history scheduling data, and be based on history scheduling data, formulates the corresponding information of arranging an order according to class and grade of solicited message.The invention also discloses a kind of integrated operation device, equipment and computer readable storage mediums.The present invention responds the solicited message of different request types by calling different operation modules, realizes integrated operation, reduces operation complexity, improves operation response efficiency.
Description
Technical field
The present invention relates to financial technology (Fintech) technical field more particularly to integrated operation method, apparatus, equipment with
Computer readable storage medium.
Background technique
In recent years, as financial technology (Fintech), the especially continuous development of internet finance, integrated technology are drawn
Enter in the daily service of bank and other financial mechanism.In the daily service process of bank and other financial mechanism, often encounter a variety of
Different types of service request, such as consulting, inquiry, monitoring and management, then, bank and other financial mechanism is how to respond difference
Service request
In the prior art, bank and other financial mechanism responds different service requests by developing a variety of different systems,
For example response monitoring is requested, and develops monitoring system；For response management request, development management system etc. uses different systems pair
Inside and outside service, to respond different service requests.
However the existing system to inside and outside service is excessively dispersed, each system stand-alone service, is needed in face of different business
It when asking, needs user to switch different addresses and is serviced with logging in different systems, operation is not smooth, and response speed is lower.
Summary of the invention
It is a primary object of the present invention to propose a kind of integrated operation method, apparatus, equipment and computer-readable storage medium
Matter, it is intended to realize integrated operation, improve operation response speed.
To achieve the above object, the present invention provides a kind of integrated operation method, and the integrated operation method includes following step
It is rapid:
When detecting solicited message, the request type of the solicited message is determined；
If the request type is monitoring type, monitoring operation module is called to show the corresponding monitoring of the solicited message
Data；
If the request type is Configuration Type, call operation configuration module corresponding to the solicited message configurable
Item carries out parameter configuration；
If the request type is analysis type, OA operation analysis module is called to acquire the solicited message corresponding wait divide
Data are analysed, and show the corresponding analytical statement of the data to be analyzed；
If the request type is management type, operation management module is called to obtain history scheduling data, and be based on institute
History scheduling data is stated, the corresponding information of arranging an order according to class and grade of the solicited message is formulated.
Preferably, it if the request type is management type, calls operation management module to obtain history and arranges an order according to class and grade number
According to, and be based on the history scheduling data, formulate the solicited message it is corresponding arrange an order according to class and grade information the step of include:
If the request type is management type, operation management module is called to obtain history scheduling data, and obtained outer
Personal information in packet system；
It determines the corresponding high peak dot of consulting of the history scheduling data, and number of arranging an order according to class and grade is determined based on the high peak dot of consulting
With the time of arranging an order according to class and grade；
It number and is arranged an order according to class and grade the time based on described arrange an order according to class and grade, corresponding target person information is chosen in the personal information, and
It based on the target person information and arranges an order according to class and grade the time, formulates the corresponding information of arranging an order according to class and grade of the solicited message.
Preferably, it if the request type is management type, calls operation management module to obtain history and arranges an order according to class and grade number
According to, and be based on the history scheduling data, formulate the solicited message it is corresponding arrange an order according to class and grade information the step of include:
If the request type is management type, operation management module is called to determine the popularization activity currently issued, and
Determine the Activity Type of the popularization activity；
The history scheduling data of the Activity Type and the consulting income amount of the popularization activity are obtained, based on described
History scheduling data and the consulting income amount, formulate the corresponding information of arranging an order according to class and grade of the solicited message.
Preferably, if the request type is monitoring type, monitoring operation module is called to show the request letter
The step of ceasing corresponding monitoring data include:
If the request type is monitoring type, monitoring operation module is called to determine the corresponding technical ability of the solicited message
Group, and it is based on the technical ability group, determine the query context of the solicited message；
The monitoring operation module is called to determine the monitoring data of the solicited message request whether in the query context
It is interior, if so, showing the monitoring data.
Preferably, if the request type is monitoring type, monitoring operation module is called to determine the request letter
The step of ceasing corresponding technical ability group include:
If the request type is monitoring type, calls monitoring operation module to determine that the solicited message is corresponding and attend a banquet
Mark；
By the mark of attending a banquet, the technical ability group of the solicited message is determined.
Preferably, if the request type is Configuration Type, call operation configuration module to the solicited message
Corresponding configurable item carries out the step of parameter configuration and includes:
If the request type is Configuration Type, operation configuration module is called to determine the configuration power of the solicited message
Limit, and it is based on the configuration permission, show the corresponding configurable item of the solicited message；
If receiving the configuration information based on the configurable item input, it is based on the configuration information, calls the fortune
It seeks configuration module and parameter configuration is carried out to the configurable item.
Preferably, if the request type is analysis type, OA operation analysis module is called to acquire the request letter
Corresponding data to be analyzed are ceased, and the step of showing the data to be analyzed corresponding analytical statement includes:
If the request type is analysis type, OA operation analysis module is called to acquire the solicited message corresponding wait divide
Data are analysed, and determine the corresponding report template of the data to be analyzed；
The data to be analyzed are generated into the corresponding analytical statement of the report template.
In addition, to achieve the above object, the present invention also provides a kind of integrated operation device, the integrated operation device packet
It includes:
Detection module, for when detecting solicited message, determining the request type of the solicited message；
Interface calling module calls described in monitoring operation module shows if being monitoring type for the request type
The corresponding monitoring data of solicited message；
The interface calling module calls operation configuration module pair if being also used to the request type is Configuration Type
The corresponding configurable item of the solicited message carries out parameter configuration；
The interface calling module calls OA operation analysis module to adopt if being also used to the request type is analysis type
Collect the corresponding data to be analyzed of the solicited message, and shows the corresponding analytical statement of the data to be analyzed；
The interface calling module calls operation management module to obtain if being also used to the request type is management type
History scheduling data is taken, and is based on the history scheduling data, formulates the corresponding information of arranging an order according to class and grade of the solicited message.
Preferably, the interface calling module is also used to:
If the request type is management type, operation management module is called to obtain history scheduling data, and obtained outer
Personal information in packet system；
It determines the corresponding high peak dot of consulting of the history scheduling data, and number of arranging an order according to class and grade is determined based on the high peak dot of consulting
With the time of arranging an order according to class and grade；
It number and is arranged an order according to class and grade the time based on described arrange an order according to class and grade, corresponding target person information is chosen in the personal information, and
It based on the target person information and arranges an order according to class and grade the time, formulates the corresponding information of arranging an order according to class and grade of the solicited message.
Preferably, the interface calling module is also used to:
If the request type is management type, operation management module is called to determine the popularization activity currently issued, and
Determine the Activity Type of the popularization activity；
The history scheduling data of the Activity Type and the consulting income amount of the popularization activity are obtained, based on described
History scheduling data and the consulting income amount, formulate the corresponding information of arranging an order according to class and grade of the solicited message.
Preferably, the interface calling module is also used to:
If the request type is monitoring type, monitoring operation module is called to determine the corresponding technical ability of the solicited message
Group, and it is based on the technical ability group, determine the query context of the solicited message；
The monitoring operation module is called to determine the monitoring data of the solicited message request whether in the query context
It is interior, if so, showing the monitoring data.
Preferably, the interface calling module is also used to:
If the request type is monitoring type, calls monitoring operation module to determine that the solicited message is corresponding and attend a banquet
Mark；
By the mark of attending a banquet, the technical ability group of the solicited message is determined.
Preferably, the interface calling module is also used to:
If the request type is Configuration Type, operation configuration module is called to determine the configuration power of the solicited message
Limit, and it is based on the configuration permission, show the corresponding configurable item of the solicited message；
If receiving the configuration information based on the configurable item input, it is based on the configuration information, calls the fortune
It seeks configuration module and parameter configuration is carried out to the configurable item.
Preferably, the interface calling module is also used to:
If the request type is analysis type, OA operation analysis module is called to acquire the solicited message corresponding wait divide
Data are analysed, and determine the corresponding report template of the data to be analyzed；
The data to be analyzed are generated into the corresponding analytical statement of the report template.
In addition, to achieve the above object, the present invention also provides a kind of integrated operation equipment, the integrated operation equipment packet
It includes: memory, processor and being stored in the integrated operation program that can be run on the memory and on the processor, it is described
Integrated operation program realizes the step of integrated operation method as described above when being executed by the processor.
In addition, to achieve the above object, it is described computer-readable the present invention also provides a kind of computer readable storage medium
It is stored with integrated operation program on storage medium, is realized when the integrated operation program is executed by processor as described above integrated
The step of method for running.
Integrated operation method proposed by the present invention determines the request type of solicited message when detecting solicited message；If
Request type is monitoring type, then monitoring operation module is called to show the corresponding monitoring data of solicited message；If request type is
Configuration Type then calls operation configuration module configurable item corresponding to solicited message to carry out parameter configuration；If request type is
Analysis type then calls the corresponding data to be analyzed of OA operation analysis module acquisition solicited message, and shows that data to be analyzed are corresponding
Analytical statement；If request type is management type, operation management module is called to obtain history scheduling data, and be based on history
Scheduling data formulates the corresponding information of arranging an order according to class and grade of solicited message.The present invention is by calling different operation modules to ask to respond difference
The solicited message of type is sought, realizes integrated operation, is stepped on so that operation personnel when facing different types of request, does not need switching
Different operating system is recorded, operation complexity is reduced, improves operation response efficiency.
Detailed description of the invention
Fig. 1 is the device structure schematic diagram for the hardware running environment that the embodiment of the present invention is related to；
Fig. 2 is the flow diagram of integrated operation method first embodiment of the present invention；
Fig. 3 is the flow diagram of integrated operation method second embodiment of the present invention.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
As shown in Figure 1, Fig. 1 is the device structure schematic diagram for the hardware running environment that the embodiment of the present invention is related to.
Equipment of the embodiment of the present invention can be PC machine or server apparatus.
As shown in Figure 1, the equipment may include: processor 1001, such as CPU, network interface 1004, user interface
1003, memory 1005, communication bus 1002.Wherein, communication bus 1002 is for realizing the connection communication between these components.
User interface 1003 may include display screen (Display), input unit such as keyboard (Keyboard), optional user interface
1003 can also include standard wireline interface and wireless interface.Network interface 1004 optionally may include that the wired of standard connects
Mouth, wireless interface (such as WI-FI interface).Memory 1005 can be high speed RAM memory, be also possible to stable memory
(non-volatile memory), such as magnetic disk storage.Memory 1005 optionally can also be independently of aforementioned processor
1001 storage device.
It will be understood by those skilled in the art that device structure shown in Fig. 1 does not constitute the restriction to equipment, can wrap
It includes than illustrating more or fewer components, perhaps combines certain components or different component layouts.
As shown in Figure 1, as may include that operating system, network are logical in a kind of memory 1005 of computer storage medium
Believe module, Subscriber Interface Module SIM and integrated operation program.
Wherein, operating system is to manage and control the program of integrated operation equipment and software resource, supports network communication mould
The operation of block, Subscriber Interface Module SIM, integrated operation program and other programs or software；Network communication module is for managing and controlling
Network interface 1002 processed；Subscriber Interface Module SIM is for managing and controlling user interface 1003.
In integrated operation equipment shown in Fig. 1, the integrated operation equipment calls memory by processor 1001
The integrated operation program stored in 1005, and execute the operation in following each embodiments of integrated operation method.
Based on above-mentioned hardware configuration, integrated operation embodiment of the method for the present invention is proposed.
It is the flow diagram of integrated operation method first embodiment of the present invention referring to Fig. 2, Fig. 2, which comprises
Step S10 determines the request type of the solicited message when detecting solicited message；
Step S20 calls monitoring operation module to show the solicited message pair if the request type is monitoring type
The monitoring data answered；
Step S30 calls operation configuration module corresponding to the solicited message if the request type is Configuration Type
Configurable item carry out parameter configuration；
Step S40 calls OA operation analysis module to acquire the solicited message pair if the request type is analysis type
The data to be analyzed answered, and show the corresponding analytical statement of the data to be analyzed；
Step S50 calls operation management module to obtain history scheduling data if the request type is management type,
And it is based on the history scheduling data, formulate the corresponding information of arranging an order according to class and grade of the solicited message.
The present embodiment integrated operation approach application in financing mechanism or bank and other financial mechanism integrated operation equipment in,
Integrated operation equipment can be terminal, robot or PC equipment, and for convenience of description, integrated operation equipment is carried out with operating facilities
Description.Operating facilities are integrated by modules such as monitoring operation module, operation configuration module, OA operation analysis module and operation management modules
It forms, and is reserved with a unified call interface, when detecting the solicited message of mobile terminal or the initiation of the end PC, according to request
The difference that object is accessed in information calls corresponding operation module to be responded, wherein monitoring operation by unified call interface
Module includes customer service system, WorkForm System and asynchronous auditing system etc., is mainly used for online customer service business monitoring, traffic customer service industry
Business monitoring, personnel monitoring, work order overstock monitoring, consulting income amount monitoring, the monitoring of the traffic-operating periods such as business audit monitoring；Operation
Configuration module includes application system and traffic platform etc., is mainly used for the configuration item progress parameter to application and traffic platform and matches
It sets, such as the baffle plate setting of voice navigation menu, public platform relevant configuration, station and personal information configuration, service parameter configuration etc.；
OA operation analysis module includes big data analysis platform etc., is mainly used for the data of acquisition being processed into relevant fortune by big data
Report etc. is sought, specific processing method can be by data analysis tool, such as BDP (Business Data Platform, business number
According to platform) or the existing tool such as Excel table generate, realization principle are as follows: obtain each list in preset report template
The figure selection formula of first lattice completes the envelope of data source to match the data of each cell with the figure selection formula of each cell
Dress, according to the data source after encapsulation, in developing instrument, such as Jasperreport (open source report tool) common exploitation work
Tool calls iReport (report the visual design device) template, and a kind of Java language (computer is used in iReport template
Language) write report；Operation management module includes comprehensive operation system, Workforce Management and outer packet system etc., is mainly used for intelligence
It arranges an order according to class and grade.Operating facilities further include TV large-size screen monitors, i.e. display screen, can show the information such as data to be shown or report in electricity
Depending on large-size screen monitors.
The operating facilities of the present embodiment need to first judge the request type of solicited message, then really when detecting solicited message
Surely the operation module to be called, so that corresponding operation module be called to respond solicited message, such that regardless of being what is asked
Information is sought, operation personnel is not all needed and switches login other systems, simple operation, in operation, integrated operation improves operation
Efficiency.
Each step will be described in detail below:
Step S10 determines the request type of the solicited message when detecting solicited message.
In the present embodiment, operating facilities first determine the request type of solicited message, specifically when detecting solicited message
, operating facilities on startup, operation display interface, operation personnel can be clicked in the operation interface accordingly in display interface
Icon or functional area, so that trigger request information, therefore, operating facilities only need to determine when detecting solicited message
Which the icon or functional area that operation personnel clicks be specifically, that is, can determine the request type of solicited message, it will be understood that
The coordinate of each icon or functional area is determining in display interface, according to which position detection to clicking operation or touch-control
Operation, that is, can determine which icon or functional area are triggered, that is, can trigger the icon or the corresponding solicited message of functional area.
In addition, operating facilities when detecting solicited message, can also pass through the corresponding operation personnel of determining solicited message
Identity, so that it is determined that the request type of solicited message, specifically, operation personnel first passes through identity ID, to log in operating facilities corresponding
Operation interface, and solicited message is initiated in operation interface, identity ID when being logged in the solicited message comprising operation personnel,
Therefore, operating facilities can determine the identity of operation personnel when detecting solicited message by the identity ID in solicited message,
Wherein, the identity of operation personnel includes monitoring personnel configuration personnel, analyzes personnel and administrative staff, the solicited message of triggering
Request type is respectively monitoring type, Configuration Type, analysis type and management type.
Step S20 calls monitoring operation module to show the solicited message pair if the request type is monitoring type
The monitoring data answered.
In the present embodiment, if operating facilities determine that the request type of current solicited message is monitoring type, pass through
Unified call interface calls monitoring operation module acquisition monitoring operation module to have the monitoring data of system under its command, and shows.Namely fortune
Battalion's monitoring module real-time detection has the dynamic of system under its command, such as the service request number in customer service system, current queue number, service
Percent of call completed etc., and in the monitoring solicited message for receiving operation personnel, show collected monitoring data.
Specifically, step S20 includes:
If the request type is monitoring type, is called by unified call interface and asked described in the determination of monitoring operation module
The post information of information is sought, and determines the query context of the solicited message based on the post information；
In this step, operating facilities call fortune after the request type of the current solicited message of determination is monitoring type
Battalion's monitoring module determines the post information of solicited message, namely initiates the post information of the operation personnel of solicited message, thus root
According to post information, determine the query context that current request information can request that, namely current operation personnel checks that permission is specific
The query context that can be checked.
Call monitoring operation module determine the monitoring data of solicited message request whether in the query context, if
It is then to show the monitoring data.
In this step, however, it is determined that the monitoring data of current request information request is in the query context of operation personnel, then
The corresponding monitoring data of solicited message is shown, if not in the query context of operation personnel namely the monitoring data is currently runed
Personnel have no right to check, then export corresponding prompt information, so that operation maintenance personnel went to improve oneself checks that permission or change are asked
Seek information etc..
Step S30 calls operation configuration module corresponding to the solicited message if the request type is Configuration Type
Configurable item carry out parameter configuration.
In the present embodiment, if operating facilities determine that the request type of current request information is Configuration Type, pass through system
One calling interface calls operation configuration module configurable item corresponding to solicited message to carry out parameter configuration.
Specifically, step S30 includes:
If the request type is Configuration Type, operation configuration module is called to determine the configuration power of the solicited message
Limit, and it is based on the configuration permission, show the corresponding configurable item of the solicited message；
In this step, if operating facilities determine that the request type of current request information is Configuration Type, pass through unification
Calling interface calls operation configuration module to determine the configuration permission of solicited message, can specifically be believed according to the corresponding post of solicited message
Breath determines, so that corresponding configurable item is shown according to determining configuration permission, wherein configurable item is current operation personnel
The configuration item of configuration information can be changed.
If receiving the configuration information based on the configurable item input, it is based on the configuration information, calls the fortune
It seeks configuration module and parameter configuration is carried out to the configurable item, specifically, determine the former configuration information of current configurable item, it will be former
Configuration information is substituted for the configuration information received and preservation, and operating facilities adjust operating facilities according to the configuration information of preservation
Performance, if initiating configuration class solicited message, operating facilities as operation personnel thinks the resolution ratio of modification operating facilities operation interface
I.e. in the configuration item of operation interface display resolution, operation personnel modifies former configuration information in configuration item, such as former configuration information
It is 1920 × 1080, operation personnel is revised as 1600 × 1200, and saves, then operating facilities adjust operation circle according to configuration information
The resolution ratio in face.
After showing configurable item, current operation personnel can input configuration information in configurable item, wherein configurable
Item can be one or more, and therefore, current operation personnel is selectable to carry out parameter configuration to configurable item, i.e. operation people
Member can input configuration information in a configurable item, and configuration information etc., Ke Yili can also be inputted in multiple configurable items
Solution, configuration information is corresponding with configurable item.
Therefore, if operating facilities receive the configuration information based on the input of configurable item, it is based on configuration information, calls fortune
It seeks configuration module and parameter configuration is carried out to configurable item.
In another embodiment, operating facilities are after carrying out parameter configuration to configurable item, determine configurable item whether be
Generic configuration item, if so, call operation configuration module, by configuration information be synchronized to it is each have under its command in operation system, to each
The corresponding configuration item of a operation system carries out parameter configuration, and such as security configuration information is required due to respectively having operation system under its command, because
This, can postpone as the configuration item of customer service system carries out matching for security parameter, will match in operation configuration module to a certain operation system
Confidence breath is synchronized to other and has that carry out parameter configuration namely multiple operation systems in operation system, such as application system unified under its command
Integrated operation parameter configuration.
Step S40 calls OA operation analysis module to acquire the solicited message pair if the request type is analysis type
The data to be analyzed answered, and show the corresponding analytical statement of the data to be analyzed.
In the present embodiment, if operating facilities determine that the request type of current request information is analysis type, pass through system
One calling interface calls the corresponding data to be analyzed of OA operation analysis module acquisition solicited message, then is analysed to data mart modeling ingredient
Analysis report is simultaneously shown, wherein existing data analysis tool can be borrowed by being analysed to data mart modeling into the mode of analytical statement, such as
The tools such as Excel table generate.
Specifically, step S40 includes:
If the request type is analysis type, OA operation analysis module is called to acquire the solicited message corresponding wait divide
Data are analysed, and determine the corresponding report template of the data to be analyzed；
In this step, if operating facilities determine that the request type of current request information is analysis type, pass through unification
Calling interface calls the corresponding data to be analyzed of OA operation analysis module acquisition current request information, wherein data to be analyzed can be with
It is the collected monitoring data of monitoring operation module, and determines the corresponding report template of data to be analyzed.
Specifically, in operating facilities after the request type for determining current request information is analysis type, in corresponding behaviour
Make to show selectable former data and corresponding template in interface, operation personnel can select to want analysis in the operation interface
Data to be analyzed, and want the report template generated, operation equipment is when receiving the instruction of operation personnel's triggering, from original
Data to be analyzed are chosen in data, and determine corresponding report template.
It should be noted that report template is by operation personnel other than it can voluntarily be selected, it can also be according to operation personnel
Selected data to be analyzed determine, specifically, by the data type of determination data to be analyzed, so that it is determined that corresponding report mould
Plate, wherein data type includes business datum, and audit data and archive data etc. are determined especially by data the way of production
The data type of data to be analyzed.
The data to be analyzed are generated into the corresponding analytical statement of the report template.
Finally, operating facilities, which are analysed to data, generates the corresponding analytical statement of report template, wherein report template includes
Table, histogram and cake chart etc..
Step S50 calls operation management module to obtain history scheduling data if the request type is management type,
And it is based on the history scheduling data, formulate the corresponding information of arranging an order according to class and grade of the solicited message.
In the present embodiment, if operating facilities determine that the request type of current request information is management type, pass through system
One calling interface calls operation management module to obtain history scheduling data, to deduce suitable row according to history scheduling data
Class's information.
Specifically, step S50 includes:
If the request type is management type, operation management module is called to obtain history scheduling data, and obtained outer
Personal information in packet system；
In this step, if operating facilities determine that the request type of current request information is management type, pass through unification
Calling interface calls operation management module to obtain history scheduling data, and obtains the personal information in outer packet system, in this implementation
In example, personal information can reduce the design cost of operating facilities by the outsourcing system administration of outsourcing company, and reduce operating facilities
Complexity is conducive to the raising of efficiency of operation, when needing personal information, by outer packet system spare interface, obtains corresponding
Personal information.
In addition, if it is corresponding that personal information can also be stored in operating facilities when the memory space of operating facilities itself is enough big
In storage area.
It determines the corresponding high peak dot of consulting of the history scheduling data, and number of arranging an order according to class and grade is determined based on the high peak dot of consulting
With the time of arranging an order according to class and grade；
It is then determined the corresponding high peak dot of consulting of history scheduling data, wherein seeking advice from the height that high peak dot is user's consulting
The peak period that peak phase and operating facilities externally service, consulting income amount that can be daily by monitoring operation module monitors, namely
The consulting amount of access of user, so that it is determined that the corresponding high peak dot of consulting of history scheduling data, and based on the high peak dot of consulting, the row of determination
Class and arranges an order according to class and grade the time at number, and such as in history scheduling data, daily 10 points, consulting income amount 300 needs attendant 10
Name, and when at 5 in afternoon, seeks advice from income amount 100, needs attendant 6, then on the day of arrangement arrange an order according to class and grade information when
Determine that 10 points of the same day also arrange 10 attendants, in the afternoon 5 when arrange 6 attendants etc..
It number and is arranged an order according to class and grade the time based on described arrange an order according to class and grade, corresponding target person information is chosen in the personal information, and
It based on the target person information and arranges an order according to class and grade the time, formulates the corresponding information of arranging an order according to class and grade of the solicited message.
It is determining the number of arranging an order according to class and grade and after the time of arranging an order according to class and grade, corresponding target is determined in the personal information that outer packet system obtains
Personal information, the specific method of determination information that can be arranged an order according to class and grade according to everyone's information history obtain, wherein history information of arranging an order according to class and grade includes going through
History is arranged an order according to class and grade sequence, operating facilities can be arranged an order according to class and grade according to history sequence, number of arranging an order according to class and grade and arrange an order according to class and grade the time, determine corresponding target person letter
Breath, if any the first and second the third three attendants, in history scheduling data, history sequence of arranging an order according to class and grade is first-second-third, is now determined that
Number of arranging an order according to class and grade is 2 people, and the time of arranging an order according to class and grade is tomorrow, and today is that first is arranged an order according to class and grade, then it is determined that second and third is target person information.
Hereafter, it according to target person information and can arrange an order according to class and grade the time, make the corresponding information of arranging an order according to class and grade of solicited message.
The present embodiment determines the request type of solicited message when detecting solicited message；If request type is monitoring class
Type then calls monitoring operation module to show the corresponding monitoring data of solicited message；If request type is Configuration Type, fortune is called
It seeks configuration module configurable item corresponding to solicited message and carries out parameter configuration；If request type is analysis type, fortune is called
The corresponding data to be analyzed of analysis module acquisition solicited message are sought, and show the corresponding analytical statement of data to be analyzed；If request
Type is management type, then calls operation management module to obtain history scheduling data, and be based on history scheduling data, formulate request
The corresponding information of arranging an order according to class and grade of information.The present invention responds the solicited message of different request types by calling different operation modules,
Realize integrated operation, so that operation personnel, which when facing different types of request, does not need switching, logs in different operating system,
Operation complexity is reduced, operation response efficiency is improved.
Further, it is based on integrated operation method first embodiment of the present invention, proposes integrated operation method second of the present invention
Embodiment.
The second embodiment of integrated operation method and the difference of the first embodiment of integrated operation method be, referring to Fig. 3,
Step S50 includes:
Step S51 calls operation management module to determine the popularization currently issued if the request type is management type
Activity, and determine the Activity Type of the popularization activity；
Step S52 obtains the history scheduling data of the Activity Type and the consulting income amount of the popularization activity,
Based on the history scheduling data and the consulting income amount, the corresponding information of arranging an order according to class and grade of the solicited message is formulated.
If the request type of the present embodiment current request information is management type, operation management module is called to determine current
The popularization activity of publication, to formulate information of arranging an order according to class and grade, according to the corresponding consulting income amount of popularization activity and history scheduling data
In realization, it is more bonded practical business, so that information of arranging an order according to class and grade is more accurate.
Each step will be described in detail below:
Wherein, step S51 calls operation management module to determine current publication if the request type is management type
Popularization activity, and determine the Activity Type of the popularization activity.
In the present embodiment, if operating facilities determine that the request type of current request information is management type, pass through system
One calling interface calls operation management module to determine the popularization activity currently issued, and determines the Activity Type of popularization activity,
In, popularization activity refers to the preferential advertising campaign outwardly issued by business demand, such as the marketing activity of finance product, or
Public good marketing activity etc., and the Activity Type of popularization activity is determined by the attribute of popularization activity, such as the marketing activity of finance product
Then belong to financing class, public good marketing activity then belongs to public good class etc..
Step S52 obtains the history scheduling data of the Activity Type and the consulting income amount of the popularization activity,
Based on the history scheduling data and the consulting income amount, the corresponding information of arranging an order according to class and grade of the solicited message is formulated.
In the present embodiment, the history that operating facilities according to Activity Type, can obtain previous same campaign type is arranged an order according to class and grade number
According to such as acquisition public good class promotes movable history scheduling data, to be formulated according to the history scheduling data of popularization activity current
Information of arranging an order according to class and grade.
Further, after determining the history scheduling data of current active type, current popularization activity is further determined that
Income amount namely the consulting amount of access of user are seeked advice from, to formulate solicited message based on history scheduling data and consulting income amount
Corresponding information of arranging an order according to class and grade.
Specifically, after obtaining history scheduling data, determine corresponding history consulting income amount, then calculate history seek advice from into
Item amount and the ratio of the consulting income amount of current popularization activity formulate current letter of arranging an order according to class and grade by ratio and history scheduling data
Breath, e.g., history 10 points of number of arranging an order according to class and grade in information of arranging an order according to class and grade is 10, and it is 100 that history, which seeks advice from income amount, then carrying out in current consulting
When being 500, determine that 10 points of the same day of number of arranging an order according to class and grade is 50.
It should be noted that in the specific implementation, the information on duty that information of arranging an order according to class and grade is ejected should be current time it
Information on duty afterwards formulates information or this morning the information of arranging an order according to class and grade etc. in afternoon as formulated arranging an order according to class and grade for tomorrow today.
The present embodiment arranges an order according to class and grade information when information is arranged an order according to class and grade in formulation, through the popularization activity currently issued and history to make
It is fixed, it is more bonded practical business, so that information of arranging an order according to class and grade is more accurate.
Further, it is based on the first, second embodiment of integrated operation method of the present invention, proposes integrated operation method of the present invention
3rd embodiment.
The 3rd embodiment of integrated operation method and the difference of the first, second embodiment of integrated operation method are, walk
Suddenly S20 includes:
Step a calls monitoring operation module to determine that the solicited message is corresponding if the request type is monitoring type
Technical ability group, and be based on the technical ability group, determine the query context of the solicited message；
Step b calls the monitoring operation module to determine whether the monitoring data of the solicited message request is looked into described
It askes in range, if so, showing the monitoring data.
Whether the present embodiment is when showing monitoring data, by determining the requested monitoring data of solicited message in inquiry model
In enclosing, thus intelligent display monitoring data.
Each step will be described in detail below:
Step a calls monitoring operation module to determine that the solicited message is corresponding if the request type is monitoring type
Technical ability group, and be based on the technical ability group, determine the query context of the solicited message.
In the present embodiment, if operating facilities determine that the request type of current request information is monitoring type, fortune is called
Battalion's monitoring module determines the corresponding technical ability group of solicited message, and the query context of solicited message is determined based on technical ability group, wherein skill
Energy group can be understood as department belonging to operation personnel.
Specifically, determining the specific steps of the corresponding technical ability group of solicited message are as follows:
If the request type is monitoring type, calls monitoring operation module to determine that the solicited message is corresponding and attend a banquet
Mark；
By the mark of attending a banquet, the technical ability group of the solicited message is determined.
That is, determining the technical ability group for the operation maintenance personnel for initiating solicited message by attending a banquet mark.It should be understood that each
A operation maintenance personnel has one to attend a banquet during O&M, can initiate request letter by monitoring operation module monitors line personnel
The mark of attending a banquet of the operation personnel of breath then lights, and the mark of attending a banquet for not initiating the operation maintenance personnel of solicited message is then often dark.
Step b calls the monitoring operation module to determine whether the monitoring data of the solicited message request is looked into described
It askes in range, if so, showing the monitoring data.
Recall monitoring operation module determine the corresponding monitoring data of solicited message whether in determining query context, i.e.,
Each operation personnel has certain search access right, when determining that the corresponding monitoring data of solicited message is in query context,
Show the monitoring data；If display exceeds the prompt information of permission not in query context.
Whether the present embodiment is when showing monitoring data, by determining the requested monitoring data of solicited message in inquiry model
In enclosing, thus intelligent display monitoring data.
The present invention also provides a kind of integrated operation devices.Integrated operation device of the present invention includes:
Detection module, for when detecting solicited message, determining the request type of the solicited message；
Interface calling module calls described in monitoring operation module shows if being monitoring type for the request type
The corresponding monitoring data of solicited message；
The interface calling module calls operation configuration module pair if being also used to the request type is Configuration Type
The corresponding configurable item of the solicited message carries out parameter configuration；
The interface calling module calls OA operation analysis module to adopt if being also used to the request type is analysis type
Collect the corresponding data to be analyzed of the solicited message, and shows the corresponding analytical statement of the data to be analyzed；
The interface calling module calls operation management module to obtain if being also used to the request type is management type
History scheduling data is taken, and is based on the history scheduling data, formulates the corresponding information of arranging an order according to class and grade of the solicited message.
Further, the interface calling module is also used to:
If the request type is management type, operation management module is called to obtain history scheduling data, and obtained outer
Personal information in packet system；
It determines the corresponding high peak dot of consulting of the history scheduling data, and number of arranging an order according to class and grade is determined based on the high peak dot of consulting
With the time of arranging an order according to class and grade；
It number and is arranged an order according to class and grade the time based on described arrange an order according to class and grade, corresponding target person information is chosen in the personal information, and
It based on the target person information and arranges an order according to class and grade the time, formulates the corresponding information of arranging an order according to class and grade of the solicited message.
Further, the interface calling module is also used to:
If the request type is management type, operation management module is called to determine the popularization activity currently issued, and
Determine the Activity Type of the popularization activity；
The history scheduling data of the Activity Type and the consulting income amount of the popularization activity are obtained, based on described
History scheduling data and the consulting income amount, formulate the corresponding information of arranging an order according to class and grade of the solicited message.
Further, the interface calling module is also used to:
If the request type is monitoring type, monitoring operation module is called to determine the corresponding technical ability of the solicited message
Group, and it is based on the technical ability group, determine the query context of the solicited message；
The monitoring operation module is called to determine the monitoring data of the solicited message request whether in the query context
It is interior, if so, showing the monitoring data.
Further, the interface calling module is also used to:
If the request type is monitoring type, calls monitoring operation module to determine that the solicited message is corresponding and attend a banquet
Mark；
By the mark of attending a banquet, the technical ability group of the solicited message is determined.
Further, the interface calling module is also used to:
If the request type is Configuration Type, operation configuration module is called to determine the configuration power of the solicited message
Limit, and it is based on the configuration permission, show the corresponding configurable item of the solicited message；
If receiving the configuration information based on the configurable item input, it is based on the configuration information, calls the fortune
It seeks configuration module and parameter configuration is carried out to the configurable item.
Further, the interface calling module is also used to:
If the request type is analysis type, OA operation analysis module is called to acquire the solicited message corresponding wait divide
Data are analysed, and determine the corresponding report template of the data to be analyzed；
The data to be analyzed are generated into the corresponding analytical statement of the report template.
The present invention also provides a kind of computer readable storage mediums.
Integrated operation program is stored on computer readable storage medium of the present invention, the integrated operation program is by processor
The step of integrated operation method as described above is realized when execution.
Wherein, the integrated operation program run on the processor, which is performed realized method, can refer to the present invention
The each embodiment of integrated operation method, details are not described herein again.
It should be noted that, in this document, the terms "include", "comprise" or its any other variant are intended to non-row
His property includes, so that the process, method, article or the system that include a series of elements not only include those elements, and
And further include other elements that are not explicitly listed, or further include for this process, method, article or system institute it is intrinsic
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including being somebody's turn to do
There is also other identical elements in the process, method of element, article or system.
The serial number of the above embodiments of the invention is only for description, does not represent the advantages or disadvantages of the embodiments.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.Based on this understanding, technical solution of the present invention substantially in other words does the prior art
The part contributed out can be embodied in the form of software products, which is stored in one as described above
In storage medium (such as ROM/RAM, magnetic disk, CD), including some instructions are used so that terminal device (it can be mobile phone,
Computer, server, air conditioner or network equipment etc.) execute method described in each embodiment of the present invention.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content, is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
1. a kind of integrated operation method, which is characterized in that the integrated operation method includes the following steps:
When detecting solicited message, the request type of the solicited message is determined；
If the request type is monitoring type, monitoring operation module is called to show the corresponding monitoring number of the solicited message
According to；
If the request type is Configuration Type, call corresponding to the solicited message configurable item of operation configuration module into
Row parameter configuration；
If the request type is analysis type, OA operation analysis module is called to acquire the corresponding number to be analyzed of the solicited message
According to, and show the corresponding analytical statement of the data to be analyzed；
If the request type is management type, operation management module is called to obtain history scheduling data, and go through based on described
History scheduling data formulates the corresponding information of arranging an order according to class and grade of the solicited message.
2. integrated operation method as described in claim 1, which is characterized in that if the request type is management type,
It then calls operation management module to obtain history scheduling data, and is based on the history scheduling data, formulate the solicited message pair
Answer arrange an order according to class and grade information the step of include:
If the request type is management type, operation management module is called to obtain history scheduling data, and obtain outsourcing system
Personal information in system；
It determines the corresponding high peak dot of consulting of the history scheduling data, and arrange an order according to class and grade number and row is determined based on the high peak dot of consulting
Class's time；
It number and is arranged an order according to class and grade the time based on described arrange an order according to class and grade, corresponding target person information is chosen in the personal information, and be based on
It the target person information and arranges an order according to class and grade the time, formulates the corresponding information of arranging an order according to class and grade of the solicited message.
3. integrated operation method as described in claim 1, which is characterized in that if the request type is management type,
It then calls operation management module to obtain history scheduling data, and is based on the history scheduling data, formulate the solicited message pair
Answer arrange an order according to class and grade information the step of include:
If the request type is management type, operation management module is called to determine the popularization activity currently issued, and determine
The Activity Type of the popularization activity；
The history scheduling data of the Activity Type and the consulting income amount of the popularization activity are obtained, the history is based on
Scheduling data and the consulting income amount, formulate the corresponding information of arranging an order according to class and grade of the solicited message.
4. integrated operation method as described in claim 1, which is characterized in that if the request type is monitoring type,
The step of then calling monitoring operation module to show the solicited message corresponding monitoring data include:
If the request type is monitoring type, monitoring operation module is called to determine the corresponding technical ability group of the solicited message,
And it is based on the technical ability group, determine the query context of the solicited message；
Call the monitoring operation module determine the monitoring data of solicited message request whether in the query context, if
It is then to show the monitoring data.
5. integrated operation method as claimed in claim 4, which is characterized in that if the request type is monitoring type,
The step of then calling monitoring operation module to determine the solicited message corresponding technical ability group include:
If the request type is monitoring type, monitoring operation module is called to determine the corresponding mark of attending a banquet of the solicited message
Know；
By the mark of attending a banquet, the technical ability group of the solicited message is determined.
6. integrated operation method as described in claim 1, which is characterized in that if the request type is Configuration Type,
The step of then calling operation configuration module configurable item corresponding to the solicited message to carry out parameter configuration include:
If the request type is Configuration Type, operation configuration module is called to determine the configuration permission of the solicited message, and
Based on the configuration permission, the corresponding configurable item of the solicited message is shown；
If receiving the configuration information based on the configurable item input, it is based on the configuration information, the operation is called to match
It sets module and parameter configuration is carried out to the configurable item.
7. integrated operation method as claimed in any one of claims 1 to 6, which is characterized in that if the request type is point
Type is analysed, then calls OA operation analysis module to acquire the corresponding data to be analyzed of the solicited message, and show the number to be analyzed
Include: according to the step of corresponding analytical statement
If the request type is analysis type, OA operation analysis module is called to acquire the corresponding number to be analyzed of the solicited message
According to, and determine the corresponding report template of the data to be analyzed；
The data to be analyzed are generated into the corresponding analytical statement of the report template.
8. a kind of integrated operation device, which is characterized in that the integrated operation device includes:
Detection module, for when detecting solicited message, determining the request type of the solicited message；
Interface calling module calls monitoring operation module to show the request if being monitoring type for the request type
The corresponding monitoring data of information；
The interface calling module calls operation configuration module to described if being also used to the request type is Configuration Type
The corresponding configurable item of solicited message carries out parameter configuration；
The interface calling module calls OA operation analysis module to acquire institute if being also used to the request type is analysis type
The corresponding data to be analyzed of solicited message are stated, and show the corresponding analytical statement of the data to be analyzed；
The interface calling module calls the acquisition of operation management module to go through if being also used to the request type is management type
History scheduling data, and it is based on the history scheduling data, formulate the corresponding information of arranging an order according to class and grade of the solicited message.
9. a kind of integrated operation equipment, which is characterized in that the integrated operation equipment includes: memory, processor and is stored in
On the memory and the integrated operation program that can run on the processor, the integrated operation program is by the processor
The step of integrated operation method as described in any one of claims 1 to 7 is realized when execution.
10. a kind of computer readable storage medium, which is characterized in that be stored with integrated fortune on the computer readable storage medium
Program is sought, the integrated operation as described in any one of claims 1 to 7 is realized when the integrated operation program is executed by processor
The step of method.
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