CN110428328A - A kind of key right-safeguarding complaint system and method based on block chain technology - Google Patents
A kind of key right-safeguarding complaint system and method based on block chain technology Download PDFInfo
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Abstract
The present invention discloses a kind of key right-safeguarding complaint system and method based on block chain technology, is related to internet platform technical field, comprising: as the platform of tracing to the source of block chain interior nodes, supervision end, merchant end and public end；Platform of tracing to the source is used to obtain the complaint request and right-safeguarding information at public end, key right-safeguarding operation is carried out according to the right-safeguarding information, each nodal information in right-safeguarding case treatment process is uploaded to block chain, and sends the supervision end in right-safeguarding case information to the affiliated compass of competency of merchant end；Wherein, the key right-safeguarding operation includes carrying out retrospect evidence obtaining to historical transactional information in block chain；Right-safeguarding case treatment process information is uploaded to block chain for receiving right-safeguarding case information by supervision end；It requests for initiating right-safeguarding and uploads right-safeguarding information in public end；Merchant end is for uploading Transaction Information to block chain；By introducing advanced block chain technology and electronic evidence-collecting technology, realizes from double anti-tamper electronic certificate right-safeguarding and complain system.
Description
Technical Field
The invention relates to the technical field of internet platforms, in particular to a one-key right-maintenance complaint system and a one-key right-maintenance complaint method based on a block chain technology.
Background
With the further development of informatization and financial concepts, the replacement of paper certificates by electronic certificates has become a necessary trend. The electronic certificate generated through payment is widely applied to various industries at present, and a consumer pays off-line, purchases on a network platform, electronic shopping certificates, communication records of the consumer and the network platform and the like can also be used as effective evidence for solving disputes between merchants and the consumer. The right-maintaining complaint and deposit certificate initiated by the electronic certificate can be widely adopted, and the electronic certificate and the right-maintaining evidence play the legal evidence-assisting efficacy in the process of inspecting the quality problems of products, so that the right-maintaining complaint and deposit certificate becomes the key for whether the inspected case can strive for a case.
At present, when a consumer pays on line or consumes on line, the generated electronic certificate cannot be applied to a relevant market supervision system through data docking and certificate storage technology. Therefore, in the process of maintaining the right of the consumer, the relevant right maintaining evidence needs to be automatically collected, and the loss and the tampering of the evidence are easily caused in the process, so that the right maintaining benefit of the consumer is lost. At present, the right of a consumer can only be known through the guidance opinions of relevant governments, systematic and visual right-maintaining process monitoring is not formed, the consumer has more disputes for the right-maintaining way problem of relevant departments and the opaque processing process, and therefore most of market disordering caused by the disputes is that the right of the consumer is difficult to maintain.
The existing electronic certificates all depend on the public trust of a third party, and are realized based on a centralized architecture, so that the electronic certificates stored in the system can be lost or tampered. The popularization and development of the electronic voucher are restricted by the trust problem, a large amount of paper resources are consumed by the existence of the paper bills, and a large amount of manpower, material resources and financial resources are occupied in the keeping process of the paper bills.
Disclosure of Invention
The invention provides a one-key right-maintaining complaint system and a one-key right-maintaining complaint method based on a block chain technology, aiming at the problems of the background art, and the system and the method realize the double-tamper-proof electronic certificate right-maintaining complaint system by introducing the advanced block chain technology and the electronic evidence obtaining technology.
In order to achieve the above object, the present invention provides a one-key right complaint system based on a block chain technique, comprising: a tracing platform, a supervision terminal, a business terminal and a public terminal which are used as nodes in the block chain; wherein,
the tracing platform is used for acquiring complaint requests and right maintenance information of a public end, performing one-key right maintenance operation according to the right maintenance information, uploading information of each node in the right maintenance case processing process to a block chain, and sending the right maintenance case information to a monitoring end in a jurisdiction area of a merchant end; the one-key right-maintaining operation comprises tracing and evidence obtaining of historical transaction information in a block chain;
the monitoring end is used for receiving the information of the right maintaining case and uploading the information of the right maintaining case processing process to the block chain;
the public terminal is used for initiating a right maintaining request and uploading right maintaining information;
the business end is used for uploading transaction information to the block chain.
Preferably, the one-key right-maintaining operation is directed to a physical market, and comprises:
according to the complaint reporting electronic certificate information and the maintenance right end plan report information, performing traceability evidence chain collection, generating an electronic file and sending a solidification report request;
carrying out multi-factor evidence fixing on the electronic file to generate a fixed two-dimensional code and a fixed report;
returning a check value;
uploading the evidence to a block chain for evidence storage;
and (6) issuing an identification report.
Preferably, the one-touch right operation is directed to a network market, and comprises:
acquiring a website of a target shop, and downloading a webpage to local storage;
performing multi-element evidence fixing on the webpage and the screenshot to generate a fixed two-dimensional code and a fixed report;
uploading the evidence to a block chain for evidence storage;
and (6) issuing an identification report.
Preferably, the elements include, but are not limited to: trusted time, positioning, evidence file hashing, evidence obtaining personnel information and URL.
Preferably, the nodes include, but are not limited to: case acceptance, pending processing, pending reception, in-process, and finalized case.
The invention provides a one-key right-maintenance complaint method based on a block chain technology, which comprises the following steps:
obtaining a complaint request and right maintenance information;
performing one-key right maintaining operation according to the right maintaining information; the one-key right-maintaining operation comprises tracing and evidence obtaining of historical transaction information in a block chain;
and uploading the information of each node in the process of processing the right maintaining case to a block chain, and sending the right maintaining case information.
Preferably, before the step of obtaining the complaint request and the right-maintaining information, the method further includes:
and initiating a right maintenance request and uploading right maintenance information.
Preferably, after the step of uploading information of each node in the process of processing the right maintaining case to the block chain and sending the right maintaining case information, the method further includes:
and receiving the information of the right maintaining case and uploading the information of the right maintaining case processing process to the block chain.
The invention provides a one-key right-maintenance complaint system and method based on a block chain technology, which solve the problems of difficult evidence collection and preservation, non-transparent processing process, untimely right-maintenance timeliness and the like of the traditional complaints. The invention relates to an application method for initiating a right-maintaining complaint by a consumer by using a paid electronic certificate in the right-maintaining complaint process of products (foods and medicines), and the application field of the invention can relate to the application of services such as supervision and right-maintaining complaint evidence collection and the like in the industries such as products (foods and medicines). The method is characterized in that when a merchant, a consumer or a government law enforcement officer encounters a commodity problem and a right-maintaining complaint is initiated by the consumer by using an electronic certificate generated by mobile payment, information such as commodity information, consumption time, right-maintaining type and the like recorded in the electronic certificate is collected in a right-maintaining complaint system, a right-maintaining complaint system supervisor end can conduct study and judgment on received complaint right-maintaining information and issue a case, the case is issued to a designated processor through a mobile law enforcement application system, the processor receives the case, reports the case information after the mobile law enforcement application system collects related processed case information, and generates an end-of-case report after the case is processed and ended. The system fixes the electronic certificate and the element evidences such as pictures, texts, data and the like generated in the right maintaining process by using a block chain technology, performs hash encryption on the data after the data are stored in a data table, performs consensus authentication, stores the data which are subjected to consensus by all nodes in the block chain, ensures the consistency, integrity and safety of the data, ensures the complete trustiness of the data, and can perform real-time efficient source tracing query on the data.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the structures shown in the drawings without creative efforts.
FIG. 1 is a block chain structure diagram of a KEY VIEW complaint system based on block chain technology according to an embodiment of the present invention;
FIG. 2 is a block chain technology-based one-key claim complaint system structure according to an embodiment of the present invention;
FIG. 3 is a flowchart illustrating a one-key claim complaint method based on a blockchain technique according to an embodiment of the present invention;
FIG. 4 is a flowchart illustrating an electronic certificate right-maintaining initiation process according to an embodiment of the present invention;
FIG. 5 is a flow chart of a forensics service in an embodiment of the invention;
the implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that, if directional indications (such as up, down, left, right, front, and back … …) are involved in the embodiment of the present invention, the directional indications are only used to explain the relative positional relationship between the components, the movement situation, and the like in a specific posture (as shown in the drawing), and if the specific posture is changed, the directional indications are changed accordingly.
In addition, if there is a description of "first", "second", etc. in an embodiment of the present invention, the description of "first", "second", etc. is for descriptive purposes only and is not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include at least one such feature. In addition, technical solutions between various embodiments may be combined with each other, but must be realized by a person skilled in the art, and when the technical solutions are contradictory or cannot be realized, such a combination should not be considered to exist, and is not within the protection scope of the present invention.
The invention provides a one-key right-maintenance complaint system based on a block chain technology; the environment of the current commodity transaction and circulation link is the transaction behavior experienced in the process of transferring from the production field to the consumption field. One exchange activity constitutes a circulation link. In the commodity exchange process, each circulation link is carried out, and the commodity exchange is carried out. The current commodity circulation environment is divided into the traditional and network channel environment. Solutions are respectively provided for the traceable data sources of evidence obtaining and right maintaining evidences in two circulation environments in the scheme.
As shown in fig. 1, the present invention is deployed in a manner of a federation chain, and government regulatory departments (quality supervision bureau, food and drug administration, industry and commerce bureau, and the like) and industry associations are super nodes of a block chain, and have approval authority, and each time a new node is incorporated into the federation chain, the new node needs to be agreed by the super nodes. The authorized access node is called as a common node, new tracing information block data can be added, the newly added data can be formally added into the chain after the validity of the newly added data is verified by the super node, and the data can not be changed once the chain is linked. The data on the block chain is disclosed to the full alliance members, but because the data is encrypted by the enterprise secret key, each enterprise can only check the own transaction data through the secret key, and therefore the safety of business privacy is guaranteed.
The attributes of these two types of nodes are described in detail below:
1. and (4) super nodes. The supernode is responsible for approving the join qualification of the new member of the federation and verifying that the transaction submitted by the member is legitimate. Each super node stores basic data such as basic information of the alliance enterprise, commodity type information, correlation information of the commodity tracing code and the box code and the like. Besides the encrypted account book on the public chain, an unencrypted account book is maintained on the super node, and a traceability chain can be generated through the account book when the public and the supervision personnel perform traceability. In order to save the storage space of the super node, the key control link information in the production and circulation link, such as origin of origin, inspection reports, environmental monitoring data in the transportation process and the like, is stored in the server of the enterprise, the super node only stores the hash code generated by the information, and if the enterprise modifies the information without permission, the hash code is changed.
2. And (4) common nodes. The production enterprises, raw material suppliers, distributors, retailers, etc. joining the alliances are common nodes. The common node has the authority to acquire and check the data information of the whole block chain, but only can check the transaction record of the common node through an enterprise key, the common node can add new block data into the chain block, and the new data is formally added into the block chain after being confirmed by the confirmation super node. The common node needs to record key control link information in a production and circulation link according to the regulation requirement, generate a hash code and report the hash code to the super node.
The first preferred embodiment of the present invention is explained with respect to the physical market, as shown in fig. 2, and includes: a tracing platform, a supervision terminal, a business terminal and a public terminal which are used as nodes in the block chain;
in the embodiment of the invention, the traceability platform is used for acquiring a complaint request and right maintenance information of a public end, performing one-key right maintenance operation according to the right maintenance information, uploading information of each node in the right maintenance case processing process to a block chain, and sending the right maintenance case information to a monitoring end in a jurisdiction area of a merchant end;
a traceability platform (online supervision Web end), such as a food traceability supervision Web, App and other systems; the platform is internally provided with a maintenance right complaint management module which supports supervisory personnel to process and reply complaint records reported by consumers through public terminals in real time; and issues the complaint report to the supervising end (mobile end) of the supervising personnel belonging to the case; the management is carried out from the right maintenance key control points of case acceptance, pending processing, pending receiving, processing, case settlement and the like, statistics can be carried out aiming at the cases in each supervision district, statistics can be carried out according to the number of the cases in different case acceptance states, and the right maintenance complaint processing flow and the case settlement report can be checked;
the supervisor can issue subordinate jurisdictions for processing according to different types of the right-maintaining case, and perform online monitoring on the whole right-maintaining case; the right-maintaining pictures and the processing opinions submitted in the right-maintaining process can be checked;
the tracing platform synthesizes information generated in the process of processing the right-maintaining case, and generates a report of the right-maintaining case; the right-maintaining detail information includes: right acceptance details, right processing details, right settlement details, and the like;
in the embodiment of the invention, the supervisor end, such as an integrated detection and quarantine system, a daily supervision system, a spot inspection and law enforcement system and the like, is used for receiving the information of the right-maintaining case and uploading the information of the right-maintaining case processing process to the block chain;
the supervisor end can check the right-to-maintenance complaints in the belonged jurisdiction in real time, can process the cases on line through the supervisor end (mobile end), and return the case processing result to the tracing platform (supervision web end), support the information editing such as characters, pictures, case states and the like, and can inquire the history processing case records;
and the market party (the monitoring end) receives the case of the right maintenance issued by the food and drug monitoring platform through the WeChat applet and processes the case. Uploading the on-site evidence-obtaining pictures and filling the processing suggestions in the processing process; the system can display lists of different case processing states, and is convenient for case processors to inquire related information;
in the embodiment of the invention, the public terminal is used for initiating the right maintaining request and uploading the right maintaining information;
applications such as through apps, applets, integrated WeChat Payment portals, etc.; a consumer can initiate a complaint right-maintaining function through an electronic certificate generated by an app, a small program or an integrated WeChat payment inlet, can carry out on-line complaint according to a consumption record, supports editing of characters and pictures and supports inquiry of complaint feedback records; a consumer can check case details, process state and progress and case processing opinions through app and specific case numbers of the maintenance right case list of the applet, can perform online comment on a generated case report after a case is finalized, and can query historical maintenance right case records;
in the embodiment of the invention, the merchant terminal is used for uploading transaction information to the block chain; and can check the case processing details, case processing progress information, and case settlement reports on line;
in the embodiment of the present invention, the one-key right maintaining operation specifically includes:
the evidence obtaining method comprises the following steps: information (sales order number, product batch number and category), maintenance right end report and the like in the complaint reporting electronic certificate are acquired by different application terminals and are subjected to traceability evidence chain (group data) collection to generate an electronic file sending and curing report request; after receiving the request, carrying out multi-element evidence fixing on the pushed electronic file, wherein the elements can comprise trusted time, positioning, evidence file hash, evidence obtaining personnel information, URL (uniform resource locator) and the like, and generating a fixed two-dimensional code and a fixed report; returning a check value; uploading the evidence to a block chain for evidence storage; carrying out judicial appraisal and issuing an appraisal report;
the evidence form: certificate information is included, for example: relevant information such as applications, acceptations, reviews, approvals and the like formed in the processes of relevant administrative approval, product registration, management authentication and the like, approval certification documents, certification certificates, record certificates and identity certification materials; relevant contracts, bills, lists, account books, records, files, pictures, professional technical data and the like; the official documents such as announcements, notices, batches and replies, and cooperative check reply letters, and the like issued by national organs and other functional departments according to legal authority, and the effective official documents of the national court or the official documents of the arbitration mechanism; the food and drug supervision and management department or other functional departments make legal decision documents such as administrative punishment, administrative adjudication, administrative reend and the like, and examination records and other written data formed in the supervision and enforcement process; the method also comprises screenshot of violation information, a multi-element evidence fixed two-dimensional code, a multi-element evidence fixed report and a judicial appraisal report;
the second preferred embodiment of the present invention is explained with respect to the network market, as shown in fig. 2, and includes: a tracing platform, a supervision terminal, a business terminal and a public terminal which are used as nodes in the block chain;
in the embodiment of the invention, the traceability platform is used for acquiring a complaint request and right maintenance information of a public end, performing one-key right maintenance operation according to the right maintenance information, uploading information of each node in the right maintenance case processing process to a block chain, and sending the right maintenance case information to a monitoring end in a jurisdiction area of a merchant end;
a traceability platform (online supervision Web end), such as a food traceability supervision Web, App and other systems; the platform is internally provided with a maintenance right complaint management module which supports supervisory personnel to process and reply complaint records reported by consumers through public terminals in real time; and issues the complaint report to the supervising end (mobile end) of the supervising personnel belonging to the case; the management is carried out from the right maintenance key control points of case acceptance, pending processing, pending receiving, processing, case settlement and the like, statistics can be carried out aiming at the cases in each supervision district, statistics can be carried out according to the number of the cases in different case acceptance states, and the right maintenance complaint processing flow and the case settlement report can be checked;
in the embodiment of the invention, the supervisor end, such as an integrated detection and quarantine system, a daily supervision system, a spot inspection and law enforcement system and the like, is used for receiving the information of the right-maintaining case and uploading the information of the right-maintaining case processing process to the block chain;
the supervisor end can check the right-to-maintenance complaints in the belonged jurisdiction in real time, can process the cases on line through the supervisor end (mobile end), and return the case processing result to the tracing platform (supervision web end), support the information editing such as characters, pictures, case states and the like, and can inquire the history processing case records;
and the market party (the monitoring end) receives the case of the right maintenance issued by the food and drug monitoring platform through the WeChat applet and processes the case. Uploading the on-site evidence-obtaining pictures and filling the processing suggestions in the processing process; the system can display lists of different case processing states, and is convenient for case processors to inquire related information;
in the embodiment of the invention, the public terminal is used for initiating the right maintaining request and uploading the right maintaining information;
applications such as through apps, applets, integrated WeChat Payment portals, etc.; a consumer can initiate a complaint right-maintaining function through an electronic certificate generated by an app, a small program or an integrated WeChat payment inlet, can carry out on-line complaint according to a consumption record, supports editing of characters and pictures and supports inquiry of complaint feedback records; the consumer can check the case details, the processing state and progress and the case processing opinions through app and the specific case numbers of the maintenance right case list of the applet, and can perform online comment on the generated case settlement report after the case is settled. Meanwhile, historical right-maintaining case records can be inquired.
In the embodiment of the present invention, the merchant side, for example, take-out type: american group take-out, hungry take-out, hundred degree take-out and the like, e-commerce class: panning, tianmao, store # 1, etc., others: a self-built promotion website and the like, wherein the merchant terminal is used for uploading transaction information to the block chain; and can check the case processing details, case processing progress information, and case settlement reports on line;
in the embodiment of the present invention, the one-key right maintaining operation specifically includes:
the illegal behavior detection method comprises the following steps: comparing the shop information with the information of the business registration, namely whether the business registration exists, whether the catering business permission exists and whether the catering business permission exceeds the business range; the commodity information is analyzed, namely whether the illegal words of false and exaggerated propaganda appear in the advertisement and introduction; analyzing the credit and comment information of the shop, namely whether a consumer reflects a problem or not;
the evidence obtaining method comprises the following steps: and after the website of the illegal shop is obtained, the web page is subjected to evidence obtaining by using a network evidence obtaining module. Downloading the webpage to local for storage, and browsing the webpage locally and off-line; screenshot is conducted on the webpage of the illegal store; performing multi-element evidence fixing on the webpage and the screenshot, wherein the elements can include trusted time, positioning, evidence file hash, evidence obtaining personnel information, URL (uniform resource locator) and the like, and generating a fixed two-dimensional code and a fixed report; uploading the evidence to a block chain for evidence storage; carrying out judicial appraisal and issuing an appraisal report;
the evidence form: an electronic payment credential; a right maintaining picture; a report of the right to maintain end; a web page containing violation information; a screenshot containing violation information; fixing the two-dimensional code by the multi-factor evidence; a multi-element evidence fixed report; a judicial assessment report;
the invention provides a one-key right-maintaining complaint method based on a block chain technology;
in a third preferred embodiment of the present invention, as shown in fig. 3 and 4; the method comprises the following steps:
s10, initiating a right-maintaining request and uploading right-maintaining information;
in the embodiment of the present invention, a right-maintaining request is initiated through a public mobile device, such as an applet and an app in a mobile phone, and includes an electronic certificate file, where the electronic certificate file includes right-maintaining information, for example: name, contact phone, right type, right content, picture;
s20, obtaining a complaint request and right maintenance information;
in the embodiment of the invention, a traceability platform (a city level supervision web end) receives an electronic certificate file, judges whether to accept the case or not, and then performs one-key right-maintaining operation; otherwise, negotiation is consistent and no acceptance is carried out;
s30, performing one-key right maintaining operation according to the right maintaining information; the one-key right-maintaining operation comprises tracing and evidence obtaining of historical transaction information in a block chain;
in the embodiment of the invention, as shown in fig. 5, an electronic file is generated by a tracing platform through one-key right operation, wherein the electronic file can be a word version or a pdf version, and a hash value and a URL of the file are submitted to an electronic evidence obtaining service system for evidence obtaining treatment to generate an evidence fixed two-dimensional code and a fixed report; feeding back the two-dimension code and the fixed report to a traceability platform, recording evidence fixed information, publishing the fixed report in a block chain, and finally checking a return value;
in the embodiment of the invention, one-key right-maintaining operation can be performed for the entity market and the network market, and the specific technical details are set forth in detail above and are not repeated here;
s40, uploading information of each node in the process of the right-maintaining case processing to a block chain, and sending the right-maintaining case information;
in the embodiment of the invention, case information of right maintaining key control points such as case acceptance, to-be-processed, to-be-received, in-process and finished case is uploaded to a block chain to prevent malicious tampering and facilitate real-time reference of users of nodes in the block chain;
s50, receiving the information of the right maintaining case, and uploading the information of the right maintaining case processing process to a block chain;
in the embodiment of the invention, after a supervising end (a mobile end of a regional supervision/market manager) receives a case, whether the case is accepted or not is judged, if yes, case processing is carried out (information in the case processing process is uploaded to a block chain for disclosure, such as information collections of acceptance date, acceptance departments, acceptors, acceptance states, processing contents, processing pictures and the like), and if not, information is fed back to a tracing platform for re-issuing;
in the embodiment of the invention, an end report is generated after the case processing is finished and is published in a block chain, each node user (such as a business user end and a public end) in the block chain can look up information in the case processing process and a processing result in the end report, and the public end user can make a corresponding evaluation result for the case processing according to the end report;
the above description is only a preferred embodiment of the present invention, and is not intended to limit the scope of the present invention, and all modifications and equivalents of the present invention, which are made by the contents of the present specification and the accompanying drawings, or directly/indirectly applied to other related technical fields, are included in the scope of the present invention.
Claims (8)
1. A one-key right-to-maintain complaint system based on a blockchain technique, comprising: a tracing platform, a supervision terminal, a business terminal and a public terminal which are used as nodes in the block chain; wherein,
the tracing platform is used for acquiring complaint requests and right maintenance information of a public end, performing one-key right maintenance operation according to the right maintenance information, uploading information of each node in the right maintenance case processing process to a block chain, and sending the right maintenance case information to a monitoring end in a jurisdiction area of a merchant end; the one-key right-maintaining operation comprises tracing and evidence obtaining of historical transaction information in a block chain;
the monitoring end is used for receiving the information of the right maintaining case and uploading the information of the right maintaining case processing process to the block chain;
the public terminal is used for initiating a right maintaining request and uploading right maintaining information;
the business end is used for uploading transaction information to the block chain.
2. The system of claim 1, wherein the one-touch right-maintaining operation is directed to a physical market, comprising:
according to the complaint reporting electronic certificate information and the maintenance right end plan report information, performing traceability evidence chain collection, generating an electronic file and sending a solidification report request;
carrying out multi-factor evidence fixing on the electronic file to generate a fixed two-dimensional code and a fixed report;
returning a check value;
uploading the evidence to a block chain for evidence storage;
and (6) issuing an identification report.
3. The system according to claim 1, wherein the one-touch right-maintaining operation is directed to a network market, and comprises:
acquiring a website of a target shop, and downloading a webpage to local storage;
performing multi-element evidence fixing on the webpage and the screenshot to generate a fixed two-dimensional code and a fixed report;
uploading the evidence to a block chain for evidence storage;
and (6) issuing an identification report.
4. The one-key claim complaint system based on blockchain technology of claim 2 or 3, wherein the elements include, but are not limited to: trusted time, positioning, evidence file hashing, evidence obtaining personnel information and URL.
5. The system according to claim 1, wherein each node includes but is not limited to: case acceptance, pending processing, pending reception, in-process, and finalized case.
6. A one-key right-maintenance complaint method based on a block chain technology is characterized by comprising the following steps:
obtaining a complaint request and right maintenance information;
performing one-key right maintaining operation according to the right maintaining information; the one-key right-maintaining operation comprises tracing and evidence obtaining of historical transaction information in a block chain;
and uploading the information of each node in the process of processing the right maintaining case to a block chain, and sending the right maintaining case information.
7. The one-key right-to-maintain complaint method based on the blockchain technology as claimed in claim 6, wherein the step of obtaining the complaint request and the right-to-maintain information is preceded by the steps of:
and initiating a right maintenance request and uploading right maintenance information.
8. The one-key right-to-maintain complaint method based on the blockchain technology according to claim 6, wherein after the step of uploading the information of each node in the right-to-maintain case processing process to the blockchain and sending the information of the right-to-maintain case, the method further comprises:
and receiving the information of the right maintaining case and uploading the information of the right maintaining case processing process to the block chain.
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| CN111966752A (en) * | 2020-08-18 | 2020-11-20 | 上海旺链信息科技有限公司 | Complaint platform based on block chain |
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