CN118170457A - Operation and maintenance management device, method and medium - Google Patents
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Abstract
The present disclosure relates to operation and maintenance management apparatuses, methods, and media. An operation and maintenance management device configured to perform the following processing: operation and maintenance monitoring processing, namely acquiring operation and maintenance related data from a third party service system, and calculating operation and maintenance indexes according to the operation and maintenance related data; an automated inspection process, responsive to a user's configuration for an operation and maintenance task, of performing an automated inspection for the operation and maintenance task; and visual interaction processing, which displays the visual interaction interface and executes the following processing: responding to the selection of an operation and maintenance monitoring option in the visual interaction interface by a user, and displaying the operation and maintenance index in the visual interaction interface; and responding to the selection of the automatic inspection option in the visual interaction interface by the user, and displaying a task configuration interface for the user to configure the operation and maintenance task.
Description
Technical Field
The present disclosure relates to operation and maintenance management.
Background
The operation and maintenance described in this disclosure refers to the operation and maintenance of various phases of the lifecycle of a network, server, system, application, service, etc., to achieve an agreed upon acceptable state in terms of cost, stability, efficiency. Through operation and maintenance management, the system can protect the navigation of each business product in stability, safety, rationality and fault tolerance.
Disclosure of Invention
According to one aspect of the present disclosure, there is provided an operation and maintenance management apparatus including: a memory having instructions stored thereon; and a processor configured to execute instructions stored on the memory to perform the following: operation and maintenance monitoring processing, namely acquiring operation and maintenance related data from a third party service system, and calculating operation and maintenance indexes according to the operation and maintenance related data; an automated inspection process, responsive to a user's configuration for an operation and maintenance task, of performing an automated inspection for the operation and maintenance task; and visual interaction processing, which displays the visual interaction interface and executes the following processing: responding to the selection of an operation and maintenance monitoring option in the visual interaction interface by a user, and displaying the operation and maintenance index in the visual interaction interface; and responding to the selection of the automatic inspection option in the visual interaction interface by the user, and displaying a task configuration interface for the user to configure the operation and maintenance task.
According to another aspect of the present disclosure, there is provided an operation and maintenance management method, including: an operation and maintenance monitoring step, namely acquiring operation and maintenance related data from a third party service system, and calculating operation and maintenance indexes according to the operation and maintenance related data; an automatic inspection step, responding to the configuration of a user for an operation and maintenance task, and executing the automatic inspection for the operation and maintenance task; and a visual interaction step of displaying a visual interaction interface and executing the following processing: responding to the selection of an operation and maintenance monitoring option in the visual interaction interface by a user, and displaying the operation and maintenance index in the visual interaction interface; and responding to the selection of the automatic inspection option in the visual interaction interface by the user, and displaying a task configuration interface for the user to configure the operation and maintenance task.
According to yet another aspect of the present disclosure, there is provided a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, causes the processor to perform an operation and maintenance management method according to the present disclosure.
According to the operation and maintenance management device, method and medium, a unified operation and maintenance management platform can be built, the capabilities of operation and maintenance monitoring, automatic inspection, visual interaction and the like are provided, operation and maintenance data closed loop is realized, the automatic task management level is improved, the operation and maintenance management efficiency is improved, and the labor cost is saved.
Drawings
The present disclosure will now be described in the following detailed description with reference to the figures, wherein like reference numerals refer to the same or similar components throughout the several views. It is to be understood that the drawings are not necessarily to scale and that they are merely intended to illustrate exemplary embodiments of the disclosure and should not be taken as limiting the scope of the disclosure. Wherein:
FIG. 1 illustrates an exemplary configuration block diagram of an operation and maintenance management device and a system environment in which the device is applied, according to an embodiment of the present disclosure;
FIGS. 2-5 illustrate exemplary visual interaction interfaces according to embodiments of the present disclosure;
FIG. 6 illustrates an exemplary flow chart of an operation and maintenance management method according to an embodiment of the present disclosure;
FIG. 7 shows an exemplary configuration block diagram of an operation and maintenance management device according to other embodiments of the present disclosure;
Fig. 8-9 illustrate exemplary visual interaction interfaces according to other embodiments of the present disclosure;
FIG. 10 illustrates an exemplary configuration of a computing device in which embodiments according to the invention may be implemented.
Detailed Description
Various exemplary embodiments of the present disclosure will be described in detail below with reference to the accompanying drawings. It is to be understood that the description of the various exemplary embodiments is merely illustrative and not intended to be any limitation on the techniques of the present disclosure. The relative arrangement of components and steps, expressions and numerical values in the exemplary embodiments do not limit the scope of the present disclosure unless specifically stated otherwise.
Fig. 1 illustrates an exemplary configuration block diagram of an operation and maintenance management apparatus 1000 and a system environment to which the apparatus 1000 is applied according to an embodiment of the present disclosure.
The operation and maintenance management in this disclosure refers to management of operation and maintenance of each stage of a lifecycle of a network, a server, a system, an application, a service, and the like. In the following description, the objects of the operation and maintenance management are also referred to as products or object products, and may be one or more of a network, a server, a system, an application program, and a service.
As shown in fig. 1, in some embodiments, apparatus 1000 may comprise a processor 1010. The processor 1010 of the device 1000 provides various functions of the device 1000. Specifically, as shown in fig. 1, the processor 1010 of the apparatus 1000 may include an operation and maintenance monitoring unit 1020, an automated inspection unit 1030, and a visual interaction unit 1040. In some embodiments, the processor 1010 of the apparatus 1000 may be configured to perform the operation and maintenance management method 6000 of the present disclosure (described below with reference to fig. 6).
It should be understood that the various units of the apparatus 1000 shown in fig. 1 are merely logic modules divided according to the specific functions they implement, and are not intended to limit the specific implementation. In actual implementation, each module described above may be implemented as an independent physical entity, or may be implemented by a single entity (e.g., a processor (CPU or DSP, etc.), an integrated circuit, etc.).
The processor 1010 of the apparatus 1000 may refer to various implementations of digital circuitry, analog circuitry, or mixed-signal (a combination of analog and digital) circuitry that perform functions in a computing system. The processing circuitry may include, for example, circuitry such as an Integrated Circuit (IC), an Application Specific Integrated Circuit (ASIC), a portion or circuit of an individual processor core, an entire processor core, an individual processor, a programmable hardware device such as a Field Programmable Gate Array (FPGA), and/or a system including multiple processors.
In some embodiments, the apparatus 1000 may also include a memory (not shown). The memory of apparatus 1000 may store information generated by processor 1010 as well as programs and data for operation of processor 1010. The memory may be volatile memory and/or nonvolatile memory. For example, the memory may include, but is not limited to, random Access Memory (RAM), dynamic Random Access Memory (DRAM), static Random Access Memory (SRAM), read Only Memory (ROM), and flash memory. In addition, the apparatus 1000 may be implemented at a chip level or may be implemented at a device level by including other external components.
As shown in fig. 1, in some embodiments, the operation and maintenance monitoring unit 1020 is configured to perform an operation and maintenance monitoring process, obtain operation and maintenance related data from the third party service system 1100, and calculate an operation and maintenance index from the operation and maintenance related data. In some embodiments, the apparatus 1000 may be communicatively connected with a third party service system 1100 for data interaction with the third party service system 1100. The third party service system 1100 may be any system for providing operation and maintenance services, such as Remedy service management system, jira service management system, and the like. In addition, the third party service system 1100 may be a cloud server, such as an ali cloud console, that hosts operation data of the object product for operation and maintenance management.
In some embodiments, the operation and maintenance metrics calculated by operation and maintenance monitoring unit 1020 may include statistical operation and maintenance metrics over a predetermined period of time in the past.
As an example, the statistical operation and maintenance index may include a Solution Time (ST) of a work order (ticket). In the present application, a work order refers to an event to be solved in an object product of operation and maintenance management, for example, the event may be initiated by a user using the object product, or may be created by an operation and maintenance manager of the object product. In some embodiments, the operation and maintenance monitoring unit 1020 may obtain a work order, such as a work order whose SLA status is "Breached (violation)", that does not satisfy the service level agreement (SERVICE LEVEL AGREEMENT, SLA) for a predetermined period of time from the third party service system 1100 (e.g., remdy, jira), and count the accumulated amount n thereof. In addition, the total number N of work orders in the predetermined period is acquired. ST can be calculated by the following equation:
ST ＝ 1 - n/N (1)
As another example, the statistical operation and maintenance index may include quality of Service (SQ) of the work order. In some embodiments, the operation and maintenance monitoring unit 1020 may obtain a work order with an operation type "Re-Open" for a predetermined period of time from the third party service system 1100 (e.g., remdy, jira) and count the accumulated amount m thereof. In addition, the total number N of work orders in the predetermined period is acquired. SQ can be calculated by the following equation:
SQ ＝ 1 - m/N (2)
As yet another example, the statistical operation and maintenance index may include a service time (service available, SA). In some embodiments, the operation monitoring unit 1020 may obtain a runtime (operation time) T of the operation management object from the third party service system 1100 and determine a downtime T (e.g., maintained by an operation manager). SA can be calculated by the following equation:
SA ＝ 1 - t/T (3)
in addition, the statistical operation and maintenance index may further include a work order quantity, such as the work order total quantity N described above. The statistical operation and maintenance index can also comprise a work order average solution duration. In some embodiments, the operation and maintenance monitoring unit 1020 may obtain the solution duration of each work order from the third party service system 1100 and average according to the total amount of work orders to calculate the work order average solution duration.
In addition, it should be understood that the statistical operation and maintenance indicators of the present disclosure are not limited to the indicators described above, and those skilled in the art may calculate other operation and maintenance indicators from the operation and maintenance related data acquired from the third party service system 1100 according to actual needs, including, but not limited to, the number of defects (defects) (e.g., faults to be processed present in the object product of operation and maintenance management), mean time to repair failures (MTTR), mean Time Between Failures (MTBF), and the like.
In the above embodiment, it is described that the operation and maintenance index may be a statistical operation and maintenance index over a predetermined period of time in the past. In other embodiments, the operation and maintenance metrics calculated by operation and maintenance monitoring unit 1020 may also include real-time operation and maintenance metrics.
As an example, the real-time operation and maintenance metrics may include one or more of the following: the operation and maintenance monitors the number of products, the error condition of the products, the network flow, the service health degree and the response speed. The operation and maintenance monitoring product quantity refers to the total number of products that are objects of real-time operation and maintenance monitoring. The product error condition can be represented by the product alarm quantity of the operation and maintenance monitoring day, can be represented by the total value of the operation and maintenance monitoring product alarm quantity on each alarm level, and can be represented by the ratio between the product alarm quantity and the solved alarm quantity. Network traffic refers to real-time network ingress and egress of a product. The business health may be expressed in terms of the ratio of the amount of real-time errors requested for a product to the total number of requests (this parameter may be calculated in real-time in 60 seconds, for example). The response speed may be represented by the response time of the product to the request.
In some embodiments, the operation and maintenance monitoring unit 1020 may acquire real-time data related to the operation and maintenance from the third party service system 1100 (e.g., a cloud server such as an ali cloud console) at predetermined time intervals (e.g., 60 seconds) and calculate a real-time operation and maintenance index (e.g., calculate the business health according to the error amount of the product request and the total number of requests). In addition, the real-time operation and maintenance index is not limited to the above-listed index, and one skilled in the art may calculate other real-time operation and maintenance indexes from real-time data related to operation and maintenance acquired from the third party service system 1100 as needed.
The automatic patrol unit 1030 in fig. 1 is described next. In some embodiments, the automated inspection unit 1030 is configured to perform automated inspection for the operation and maintenance task in response to a configuration of the operation and maintenance task by a user. The automated inspection described in this disclosure refers to converting manual inspection operations for a subject product into an automated form to monitor whether the subject product is potentially at risk.
In some embodiments, existing automated inspection tools or custom inspection scripts may be utilized to perform corresponding automated inspection tasks based on user configuration for the operation and maintenance tasks. For example, for front-end automated inspection, existing automated inspection tools (e.g., UFTs) may be utilized to simulate manual inspection operations by an operator (e.g., clicking on front-end web pages, various levels of applications) to monitor the operational status of front-end products (e.g., web pages, applications, etc.). In addition, for back-end automated inspection, similarly, the back-end product can be automatically inspected by a custom inspection script. In some embodiments, automated inspection may be performed using artificial intelligence techniques, such as using an artificial intelligence based automated inspection tool or a custom artificial intelligence algorithm based automated inspection script.
In addition, in the present application, a visual interaction unit 1040 is further provided and configured to display a visual interaction interface 1200 for visual interaction between the user 1300 and the operation and maintenance management apparatus 1000, so that an operation and maintenance index can be displayed to the user 1300, and the user 1300 can configure an automatic inspection task. The user 1300 described in this disclosure may be, for example, an end user using the subject product, or an operation manager of the subject product.
An exemplary visual interactive interface according to an embodiment of the present disclosure is described in detail below with reference to fig. 2 through 5.
Fig. 2 shows a primary page view 2000 of a visual interactive interface. As shown in fig. 2, the primary page view 2000 of the visual interactive interface may include an operation and maintenance monitoring option 2010 and an automated inspection option 2020.
In some embodiments, in response to user 1300 selecting (e.g., a mouse click, a finger tap, etc. operation) an operation monitoring option 2010 in visual interactive interface 2000, the operation index calculated in the operation monitoring process performed by operation monitoring unit 1020 is displayed in the visual interactive interface.
For example, in some embodiments, the visual interactive interface may jump from the primary page 2000 to the secondary page 3000 shown in fig. 3 in response to the user selecting the operation and maintenance monitoring option 2010 in the primary page view 2000.
In fig. 3, a plurality of display areas of operation and maintenance indexes are included in the secondary page 3000, such as an ST display area 3010, an SQ display area 3020, an SA display area 3030, a work order quantity display area 3040, and other operation and maintenance index display areas 3050 (such as other statistical operation and maintenance indexes and/or real-time operation and maintenance indexes). In the present disclosure, the specific display form of the operation and maintenance index is not limited, and may be any form such as numbers, graphs, tables, graphs, pie charts, etc., and those skilled in the art can perform appropriate design according to needs.
In some embodiments, a statistics period option 3060 may also be included in the secondary page 3000 for the user to select a statistics period for the operation and maintenance metrics displayed in the secondary page 3000. The statistics period option 3060 may be displayed, for example, in the form of a drop down menu for the user to select a period of time, such as XXXX year XX month XX day to YYYY year YY month YY day, or several hours, minutes, etc. within a day.
In some embodiments, in response to a user selecting a statistical time period, the operation and maintenance monitoring unit 1020 may perform an operation and maintenance monitoring process to calculate an operation and maintenance index for the time period selected by the user (i.e., a predetermined time period in the past) and display in a corresponding display area in the secondary page 3000.
In some embodiments, the secondary page 3000 may further include an option (not shown) for selecting an operation and maintenance index for the user to select one or more operation and maintenance indexes to view.
In some embodiments, the secondary page 3000 may further include a trend change option (not shown) for the user to select a trend of change of one or more operation and maintenance indexes. In some embodiments, in response to a user selecting a trend of one or more statistical operation and maintenance indicators through a trend of change option, a trend of one or more statistical operation and maintenance indicators over a predetermined period of time (e.g., a statistical period of time selected by the user through a statistical period of time option 3060) may be displayed in a visual interactive interface (e.g., secondary page 3000 or further tertiary page). For example, in response to a user selecting a trend of change in the operation and maintenance index of "number of work orders", the operation and maintenance monitoring unit 1020 may count the number of work orders in a predetermined period of time in the past, and draw a trend graph or histogram of the number of work orders based on the data, and the visual interaction unit 1040 may cause the secondary page 3000 (or further tertiary page) to display the drawn graph or histogram of the trend of change, so that the user can grasp the change of the number of work orders in the predetermined period of time more intuitively.
In some embodiments, an operation and maintenance object option 3070 may also be included in the secondary page 3000 for the user to select one or more object products that are objects of operation and maintenance management. The operation and maintenance object options 3070 may be displayed, for example, in the form of a drop-down menu for a user to select all object products, an operation and maintenance object product group including a plurality of operation and maintenance objects (which may be categorized according to product line, product use, etc.), one or more end-to-end operation and maintenance object products, etc. Therefore, the user can view the operation and maintenance indexes of the corresponding object products in the secondary page 3000 (or the further tertiary page) according to the actual requirements.
In some embodiments, the secondary page 3000 may further include an operation and maintenance index comparison analysis option (not shown) for a plurality of object products selected using the operation and maintenance object option 3070, so that a user can intuitively perform lateral comparison on the selected object products and grasp the condition of the plurality of products.
In some embodiments, for operation and maintenance monitoring, a statistics operation and maintenance monitoring option and a real-time operation and maintenance monitoring option may be set in the first-level page 2000 shown in fig. 2, so as to display a statistics operation and maintenance index and a real-time operation and maintenance index in the corresponding second-level page, respectively. For example, in response to a user selecting a statistical operation monitoring option in the primary page 2000, the visual interactive interface jumps from the primary page 2000 to the secondary page 3000 shown in FIG. 3. In addition, in response to the user selecting the real-time operation and maintenance metrics in the primary page 2000, the visual interactive interface jumps from the primary page 2000 to the secondary page 4000 shown in fig. 4.
As shown in fig. 4, the secondary page 4000 includes a plurality of display areas of real-time operation and maintenance indexes, such as an operation and maintenance monitoring product quantity display area 4020, a product error condition display area 4030, a network traffic display area 4040, a service health display area 4050, and a response speed 4060. In the present disclosure, the specific display form of the real-time operation and maintenance index is not limited, and may be any form such as a number, a graph, a table, a graph, a pie chart, etc., and those skilled in the art may perform appropriate design according to needs. In addition, it should be understood that the display area of other real-time operation and maintenance indexes can be set in the secondary page 4000 as required.
In some embodiments, the secondary page 4000 may further include an object product display area 4010 for displaying products currently monitored in real time, products 1 through 6 being exemplarily shown in fig. 4. In some embodiments, in the event of an error in a product, an alert may be displayed (e.g., highlighted by highlighting, flashing, etc.) in the display area of the corresponding product to alert the operation and maintenance personnel to timely attention.
In some embodiments, real-time operation and maintenance indicators of the overall product line of operation and maintenance management can be displayed in the secondary page 4000 for the user to overall overview of the overall operation and maintenance situation of the product line. In some embodiments, the user may also select to display real-time operation and maintenance metrics for one or more object products by interacting with the secondary page 4000. In addition, similar to the display of the statistical operation and maintenance indexes, a user interaction control may also be provided in the secondary page 4000 for the user to select to display a comparison analysis of the real-time operation and maintenance indexes of a plurality of object products, a change trend of one or more real-time operation and maintenance indexes, and the like.
In some embodiments, the operation and maintenance monitoring unit 1020 may store the real-time operation and maintenance index and the corresponding time period, for example, in a memory of the operation and maintenance management device. In addition, the visual interaction unit 1040 may provide a history data viewing option in the visual interaction interface, and in response to a user selecting a time period of history data desired to be viewed, retrieve operation and maintenance index data within the time period from the stored real-time operation and maintenance indexes and generate a monitoring report for the user to view.
In some embodiments, the visual interaction unit 1040 may display a parameter configuration interface in the visual interaction interface for the user to configure the alert threshold of the operation and maintenance index. For example, an operation index selection option and an alarm threshold setting option may be included in the parameter configuration interface, and the user selects an operation index (e.g., a statistical operation index "ST", a real-time operation index "response speed", etc.) for which an alarm threshold needs to be set through the operation index selection option, and sets a corresponding alarm threshold (e.g., sets an alarm threshold of ST to 90%, sets an alarm threshold of "response speed" to 200 ms) through the alarm threshold setting option (e.g., displayed in the form of a text box). The operation and maintenance monitoring unit 1020 may monitor whether the operation and maintenance index exceeds/falls below the alarm threshold, and display an alarm of the operation and maintenance index in the visual interactive interface in response to the operation and maintenance index falling below a lower limit indicated by the alarm threshold or falling above an upper limit indicated by the alarm threshold. For example, when the calculated ST is lower than the lower limit "90%" indicated by the alarm threshold, ST 3010 is displayed in the secondary page 3000, for example, in a highlighted form, to prompt the user that there may be an abnormality in the operation and maintenance index, so as to perform corresponding operation and maintenance processing. When the calculated "response speed" is higher than the upper limit "200ms" indicated by the alarm threshold, the "response speed" 4060 is displayed in a highlighted form in the secondary page 4000, so as to prompt the user that the operation and maintenance index may have an abnormality to perform corresponding operation and maintenance processing. In addition, setting the alarm threshold for the ST/response speed is merely an example, and the corresponding alarm threshold may be configured for other statistical operation and maintenance indexes and/or real-time operation and maintenance indexes in the visual interaction interface, and the corresponding alarm processing may be performed.
Next, referring back to fig. 2, in response to the user selecting the automated inspection option 2020 in the primary page view 2000 of the visual interactive interface, the visual interactive interface may jump from the primary page 2000 to a secondary page that is a task configuration interface for the user to configure for the operation and maintenance task.
In some embodiments, the task configuration interface may include a task execution time option, and an option of an object product that is an execution object of the operation and maintenance task. In the automated inspection process, the automated inspection unit 1030 performs automated inspection for the object product within the task execution time in response to a user configuring the task execution time and the object product in the task configuration interface using the task execution time option and the option of the object product.
Fig. 5 illustrates an exemplary secondary page 5000 as a task configuration interface. As shown in fig. 5, the page name of the secondary page 5000 is "create new task", prompting the user to configure a new automated inspection task on the page. The page 5000 includes: task name text box 5010 for user to enter task name; a task category drop-down selection box 5020 for a user to select a category to which the task belongs (e.g., whether the automated inspection task is a front-end task or a back-end task); a target product drop-down selection box 5030 for a user to select a target product for automated inspection; an execution time selection box 5040, in which the user can input an execution time period in a text box on the left side, or can determine the execution time period of a task by clicking a time tab on the right side; the notification method drops down the option box 5050 to provide a notification mode (e.g., mail, phone, etc.) supported by the system for the user to notify the operation and maintenance personnel whether the automated inspection task is successful; remark text box 5050 for the user to fill in the remark for the task. In addition, the user clicks on a save in 5070 to save the configured patrol task, and clicks on cancel to cancel the configuration of the task.
After the user saves the configured inspection task, the automatic inspection unit 1030 may perform the automatic inspection task in the task execution time period configured by the user according to the task category configured by the user, and notify the operation and maintenance personnel of whether the automatic inspection task is successful according to the notification mode configured by the user.
It should be appreciated that the secondary page 5000 shown in fig. 5 is only one example of a task configuration interface of the present disclosure, and those skilled in the art may add other information configurations to the task configuration interface and/or delete some information configurations according to actual operation and maintenance requirements.
For example, the secondary page 5000 may further include an operation and maintenance personnel configuration interface for a user to configure operation and maintenance personnel that manage and monitor the automated inspection task for the automated inspection task. The automated inspection unit 1030 may send a failure notification to the configured operation and maintenance personnel in response to an automated inspection execution failure in the automated inspection process. In addition, notifications of task success, task alarms (e.g., certain operation and maintenance indicators of the task are below/above a predetermined alarm threshold) may also optionally be sent. The manner in which the notification is sent is configured, for example, by the notification method drop down option box 5050 of fig. 5.
Additionally, in some embodiments, a task query interface (not shown) may also be provided for a user to query an eligible automated task list, and the fields supporting the query may include, for example: task name, object product, task type (front/back), product status (new, success, failure, alarms), operation and maintenance personnel.
Next, with reference to fig. 6, an operation and maintenance management method 6000 according to an embodiment of the present disclosure is described.
As shown in fig. 6, the operation and maintenance management method 6000 includes an operation and maintenance monitoring step S6010, an automated inspection step S6020, and a visual interaction step S6030. More specifically, in an operation and maintenance monitoring step S6010, data related to operation and maintenance is acquired from a third-party service system, and an operation and maintenance index is calculated according to the data related to operation and maintenance; in an automated inspection step S6020, in response to a configuration of a user for an operation and maintenance task, performing automated inspection for the operation and maintenance task; in the visual interaction step S6030, a visual interaction interface is displayed, and the following visual interaction process is performed: responding to the selection of an operation and maintenance monitoring option in the visual interaction interface by a user, and displaying the operation and maintenance index in the visual interaction interface; and responding to the selection of the automatic inspection option in the visual interaction interface by the user, and displaying a task configuration interface for the user to configure the operation and maintenance task.
The operation and maintenance monitoring step S6010, the automated inspection step S6020 and the visual interaction step S6030 in the operation and maintenance management method 6000 correspond to the processes performed by the operation and maintenance monitoring unit 1020, the automated inspection unit 1030 and the visual interaction unit 1040 of the operation and maintenance management apparatus 1000 described above with reference to fig. 1, respectively, and repeated contents are not repeated again.
According to the operation and maintenance management device 1000 and the operation and maintenance management method 6000, a unified operation and maintenance management platform can be built, and the capabilities of operation and maintenance monitoring, automatic inspection, visual interaction and the like are provided. By acquiring the data related to the operation and maintenance from the third party service system, calculating the operation and maintenance index and visually displaying the operation and maintenance index, the operation and maintenance index can be displayed in a closed loop and visually manner, so as to assist in operation and maintenance management. In addition, by providing a configuration interface of the automatic inspection task and automatically executing the configured automatic inspection task, the automatic task management level can be improved, the operation and maintenance management efficiency can be improved, and the labor cost can be saved.
Next, with reference to fig. 7, an exemplary configuration block diagram of an operation and maintenance management device 7000 according to an embodiment of the present disclosure is described. The operation and maintenance management device 7000 may be provided with further functionality by the processor 7010 than the operation and maintenance management device 1000 described with reference to fig. 1. Here, functions similar to those of the operation and maintenance management apparatus 1000 described in fig. 1 (e.g., functions of the operation and maintenance monitoring unit 1020, the automated inspection unit 1030, and the visual interaction unit 1040) will not be described again.
As shown in fig. 7, in some embodiments, the processor 7010 of the apparatus 7000 may further comprise a data monitoring unit 7020. The data monitoring unit 7020 may perform data monitoring processing for monitoring a task execution index of a development task that is an object of operation and maintenance management.
Development tasks described in this disclosure may refer to any task (e.g., task, dag, etc.) of a development link. In some embodiments, the task performance metrics may include one or more of the following: task total amount, average time consumption of tasks, task execution success rate, change trend of task quantity, task execution success rate trend, task resource occupancy rate and SLA standard rate. The total amount of tasks refers to, for example, the total amount of tasks within a predetermined period of time; the task average time-consuming time refers to, for example, a task average time-consuming time period within a predetermined period of time; the task execution success rate refers to, for example, the ratio of the tasks successfully executed within a predetermined period of time to the total amount of tasks; the task number change trend refers to, for example, a change trend of the task number within a predetermined time; the task execution success rate trend refers to, for example, a trend of variation in task execution success rate within a predetermined time; the task resource occupancy rate refers to, for example, the ratio of the resources occupied by the task to the system memory resources; SLA compliance refers to, for example, the ratio of tasks to the total amount of tasks that meet the SLA.
In some embodiments, data related to the task performance metrics may be obtained from a database and the corresponding task performance metrics calculated. In addition, it should be appreciated that the task performance metrics are not limited to the exemplary metrics listed above, and those skilled in the art may calculate other task performance metrics from data obtained from the database that is related to the task performance metrics, as desired.
In some embodiments, similar to the operation and maintenance indicators described above, task performance indicators may be displayed in the visual interaction interface through the visual interaction unit 1040. For example, a data monitoring option may be displayed in the primary page 2000 shown in fig. 2, and in response to a user selecting the data monitoring option, the visual interactive interface jumps to a page displaying the task performance indicator for the user to view the task performance indicator. In addition, a feed period option may be configured in the visual interactive interface for the user to select a predetermined period of time for which to calculate and display the task performance metrics. In some embodiments, an option for the user to select a task execution index may also be configured in the visual interactive interface, so that the user may select one or more task execution indexes that need to be viewed. Additionally, in some embodiments, object task options may be configured in the visual interactive interface for tasks to select task performance metrics for one or more tasks of interest.
In addition, in some embodiments, a parameter configuration interface may be displayed in the visual interactive interface for a user to configure an alert threshold for the task execution indicator, and in response to the task execution indicator being below a lower limit indicated by the alert threshold or above an upper limit indicated by the alert threshold, an alert for the task execution dimension indicator is displayed in the visual interactive interface.
According to the data monitoring unit 7020 of the present disclosure, the task execution condition of the back end may be monitored, so as to monitor the potential risk of task execution, and improve the efficiency of operation and maintenance management.
As shown in fig. 7, in some embodiments, the processor 7010 of the apparatus 7000 may further comprise a data mapping unit 7030. The data mapping unit 7030 may perform a data mapping process of associating an object product, which is an object of operation and maintenance management, with a corresponding data hierarchy in response to a mapping relationship between the object product configured by the user 1300 and a data hierarchy structure of the third party service system 1100.
In addition, the visual interaction unit 1040 may perform visual interaction processing, and display a data mapping management interface in the visual interaction interface, where the data mapping management interface displays options of the object product and options of the data hierarchy of the third party service system, so that the user configures the mapping relationship.
An exemplary data map management interface 8000 according to the present disclosure is described below with reference to fig. 8. In some embodiments, an option for the user to select data map management may be displayed, for example, in the primary page 2000 shown in FIG. 2 or in other pages of the visual interactive interface, to jump to the data map management interface 8000.
As shown in fig. 8, the data map management interface 8000 may include an object product configuration area 8010 for selecting an object product and configuring a hierarchical structure of the object product. The object product configuration area 8010 shown in fig. 8 exemplarily shows a drop-down selection box of a secondary product as an object of operation and maintenance management, and a drop-down selection box of a primary product to which the secondary product belongs. The user can configure the object product and its corresponding hierarchical structure by interacting with the object product configuration area 8010.
In addition, data mapping management interface 8000 may include a data hierarchy configuration area for a third party service system. The data hierarchy configuration area of the third party service system is illustrated in fig. 8 as including Remedy data hierarchy configuration areas 8020 and Jira data hierarchy configuration area 8030, but the data mapping management interface 8000 may also be used to configure only the data hierarchy configuration area of one of the third party service systems, or include the data hierarchy configuration area of other third party service systems.
Remedy data hierarchy configuration area 8020 includes a drop down selection box for configuring the operation and maintenance groups, tier1 through 3, inside Remedy. As an example, the user may select an operation and maintenance group corresponding to the secondary product configured in the object product configuration area 8010 to associate the object product with the operation and maintenance group, and configure hierarchies Tier1 to 3 to which the operation and maintenance group belongs. Tier 3 may, for example, select a service (e.g., "e-commerce") described by the operation and maintenance group, tier2 may, for example, select a product line (e.g., "finance") to which the service belongs, and Tier1 may, for example, select a category (e.g., "retail") to which the product line belongs. Thus, through data map management interface 8000, an association of the object product (in this example, the secondary product) with the operation and maintenance group in Remedy can be established.
Jira the data hierarchy configuration area 8030 includes a drop down selection box for configuring items inside Jira. Through the data map management interface 8000, an association of the object product (in this example, a secondary product) with the items in Jira can be established.
With the data mapping management interface 8000, a mapping relationship between the object products and the data hierarchy of the third party service system can be maintained in the operation and maintenance management system 7000. Therefore, when the hierarchical structure of the object product is changed, for example, when a plurality of secondary products are combined into one primary product, the mapping relation between the plurality of secondary products and the data hierarchical structure of the third party service system can be combined into the new primary product, and the mapping relation between the new primary product and the data hierarchical structure of the third party service system does not need to be reconfigured, so that the efficiency of data management is improved. In addition, when an object product requiring operation and maintenance is newly added, the mapping relationship between the object product and the data hierarchy of the third party service system can be configured through the data mapping management interface 8000, so that the association between the new product and the data hierarchy of the third party service system can be easily established. In addition, since the mapping relationship between the object product and the data hierarchy of the third party service system is maintained through the data mapping management interface 8000, for example, the data related to the operation and maintenance of the specific product can be easily obtained from the third party service system to calculate and display the operation and maintenance index of the product, providing the capability of viewing the operation and maintenance index by product.
Referring back to fig. 7, in some embodiments, the processor 7010 of the apparatus 7000 may further comprise a person mapping unit 7040. The person mapping unit 7040 may perform an operation and maintenance person mapping process of associating an object product, which is an object of operation and maintenance management, with a corresponding operation and maintenance person in response to a mapping relationship between the object product and the operation and maintenance person of the object product configured by a user.
In addition, the visual interaction unit 1040 may perform visual interaction processing, and display an operation and maintenance personnel mapping interface in the visual interaction interface, where the operation and maintenance personnel mapping interface displays options of the object product and options of operation and maintenance personnel of the object product, so that a user configures the mapping relationship.
As an example, the operation and maintenance personnel mapping interface may be incorporated with the data mapping management interface 8000 shown in fig. 8 for a user to configure the mapping relationship of operation and maintenance personnel and object products. An exemplary operation and maintenance personnel mapping interface 9000 is described below with reference to fig. 9. It should be appreciated that the operation and maintenance personnel mapping interface may also be configured as a separate interface from the data mapping management interface as desired.
As shown in fig. 9, the operator mapping interface 9000 includes an operator configuration area 9010 that provides a drop down selection box for operators who select the object product. Thus, the mapping relation between the operation and maintenance personnel and the object product (secondary product) can be simply configured. Other display areas in the operation and maintenance personnel mapping interface 9000 are the same as those in fig. 8, and are not described here again.
According to the present disclosure, the mapping relationship between the object product and the data hierarchy of the third party service system may be configured by using the data mapping management interface 8000, and the mapping relationship between the operation and maintenance personnel and the object product may be configured by using the operation and maintenance personnel mapping interface 9000, so as to obtain the mapping relationship between the operation and maintenance personnel and the data hierarchy of the third party service system. By using the mapping relation, the information of the operation and maintenance group/project to which each operation and maintenance person belongs can be obtained, so that the operation and maintenance workload of each operation and maintenance person is grasped as a whole, and corresponding workload adjustment and redistribution are performed. In some embodiments, a query interface may be provided for a user to query for information of the operation and maintenance groups/items to which each operation and maintenance person belongs.
Fig. 10 illustrates an exemplary configuration of a computing device 100 capable of implementing embodiments in accordance with the invention.
Computing device 100 is an example of a hardware device that can employ the above aspects of the present invention. Computing device 100 may be any machine configured to perform processing and/or computing. Computing device 100 may be, but is not limited to, a workstation, a server, a desktop computer, a laptop computer, a tablet computer, a Personal Data Assistant (PDA), a smart phone, an in-vehicle computer, or a combination thereof.
As shown in fig. 10, computing device 100 may include one or more elements that may be connected to or in communication with bus 102 via one or more interfaces. Bus 102 can include, but is not limited to, an industry standard architecture (Industry Standard Architecture, ISA) bus, a micro channel architecture (Micro Channel Architecture, MCA) bus, an Enhanced ISA (EISA) bus, a Video Electronics Standards Association (VESA) local bus, and a Peripheral Component Interconnect (PCI) bus. Computing device 100 may include, for example, one or more processors 104, one or more input devices 106, and one or more output devices 108. The one or more processors 104 may be any kind of processor and may include, but are not limited to, one or more general purpose processors or special purpose processors (such as special purpose processing chips). Processor 102, which may correspond to processor 1010 in fig. 1 or processor 7010 in fig. 7, for example, is configured to implement the functions of the units of the operation and maintenance management device 1000/7000 of the present invention. Input device 106 may be any type of input device capable of inputting information to a computing device and may include, but is not limited to, a mouse, keyboard, touch screen, microphone, and/or remote controller. Output device 108 may be any type of device capable of presenting information and may include, but is not limited to, a display, speakers, video/audio output terminals, vibrators, and/or printers.
Computing device 100 may also include or be connected to a non-transitory storage device 114, which non-transitory storage device 114 may be any storage device that is non-transitory and that may enable data storage, and may include, but is not limited to, disk drives, optical storage devices, solid state memory, floppy disks, flexible disks, hard disks, magnetic tape, or any other magnetic medium, compact disk or any other optical medium, cache memory and/or any other memory chip or module, and/or any other medium from which a computer may read data, instructions, and/or code. Computing device 100 may also include Random Access Memory (RAM) 110 and Read Only Memory (ROM) 112. The ROM 112 may store programs, utilities or processes to be executed in a nonvolatile manner. RAM 110 may provide volatile data storage and store instructions related to the operation of computing device 100. Computing device 300 may also include a network/bus interface 116 coupled to a data link 618. The network/bus interface 116 may be any kind of device or system capable of enabling communication with external apparatuses and/or networks and may include, but is not limited to, modems, network cards, infrared communication devices, wireless communication devices, and/or chipsets (such as bluetooth TM devices, IEEE 802.11 devices, wiFi devices, wiMax devices, mobile cellular communication facilities, etc.).
The terminology used herein is for the purpose of describing particular example embodiments only and is not intended to be limiting of the disclosure. As used herein, the singular forms "a", "an" and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. It will be further understood that the terms "comprises" and/or "comprising," when used herein, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, and/or components, and/or groups thereof. Furthermore, in the description of the present disclosure, the terms "first," "second," and the like, are used for descriptive purposes only and are not to be construed as indicating or implying a relative importance or order. Furthermore, in the description of the present disclosure, unless otherwise indicated, the meaning of "a plurality" is two or more.
Reference in the specification to "an embodiment" or similar language means that a particular feature, structure, or characteristic described in connection with the embodiment is included in at least one embodiment of the present disclosure. Thus, the appearances of the phrase "in an embodiment of the present disclosure" or similar expressions in this specification are not necessarily referring to the same embodiment.
Those skilled in the art will appreciate that the present disclosure may be implemented in various forms, such as an entirely hardware embodiment, an entirely software embodiment (including firmware, resident software, micro-program code, etc.), or an implementation of software and hardware, which may all generally be referred to as a "circuit," "module," "unit" or "system" hereafter. Furthermore, the present disclosure may also be embodied in any tangible media form as a computer program product having computer usable program code stored thereon.
The relevant description of the present disclosure is described with reference to flowchart illustrations and/or block diagrams of systems, apparatuses, methods and computer program products according to specific embodiments of the disclosure. It will be understood that each block of the flowchart illustrations and/or block diagrams, and any combination of blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be executed by a machine, such as a processor of a general purpose computer or special purpose computer, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the computer or other programmable data processing apparatus, create means for implementing the functions or acts specified in the flowchart and/or block diagram block or blocks.
A flowchart and block diagrams of the architecture, functionality, and operation that a system, apparatus, method, and computer program product may implement according to various embodiments of the present disclosure are shown in the figures. Accordingly, each block in the flowchart or block diagrams may represent a module, segment, or portion of program code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that in some other embodiments, the functions described for the blocks may occur out of the order shown in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order of the figures, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The foregoing description of the embodiments of the present disclosure has been presented for purposes of illustration and description, and is not intended to be exhaustive or limited to the embodiments disclosed. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the various embodiments described. The terminology used herein was chosen in order to best explain the principles of the embodiments, the practical application, or the technical improvement of market technology, or to enable others of ordinary skill in the art to understand the embodiments disclosed herein.
Claims (15)
1. An operation and maintenance management device, comprising:
A memory having instructions stored thereon; and
A processor configured to execute instructions stored on the memory to perform the following:
operation and maintenance monitoring processing, namely acquiring operation and maintenance related data from a third party service system, and calculating operation and maintenance indexes according to the operation and maintenance related data;
an automated inspection process, responsive to a user's configuration for an operation and maintenance task, of performing an automated inspection for the operation and maintenance task; and
Visual interaction processing, namely displaying a visual interaction interface, and executing the following processing:
Responding to the selection of an operation and maintenance monitoring option in the visual interaction interface by a user, and displaying the operation and maintenance index in the visual interaction interface; and
And responding to the selection of the automatic inspection option in the visual interaction interface by the user, and displaying a task configuration interface for the user to configure the operation and maintenance task.
2. The operation and maintenance management device according to claim 1, wherein,
The operation and maintenance indexes include statistical operation and maintenance indexes and/or real-time operation and maintenance indexes in the past preset time period,
The statistical operation and maintenance index comprises one or more of the following: the solution time of the work order, the service quality of the work order, the service time, the number of the work orders and the average solution time length of the work order,
The real-time operation and maintenance index comprises one or more of the following: the operation and maintenance monitors the number of products, the error condition of the products, the network flow, the service health degree and the response speed.
3. The operation and maintenance management device according to claim 2, wherein,
The visual interaction process further comprises:
displaying a statistical time period option in the visual interaction interface for a user to select the preset time period; and
And in response to the user selecting the preset time period through the statistic time period option, displaying the statistic operation and maintenance index in the preset time period in the visual interaction interface.
4. The operation and maintenance management device according to claim 3, wherein,
The visual interaction process further comprises:
displaying a change trend option in the visual interaction interface so as to enable a user to select one or more change trends of the statistical operation and maintenance indexes; and
And responding to the change trend of the one or more statistical operation and maintenance indexes selected by the user through the change trend option, and displaying the change trend of the one or more statistical operation and maintenance indexes in the visual interaction interface within the preset time period.
5. The operation and maintenance management device according to claim 2, wherein,
The visual interaction process further comprises:
displaying operation and maintenance object options in the visual interaction interface so that a user can select one or more object products which are objects of operation and maintenance management; and
And in response to the user selecting the one or more object products through the operation and maintenance object options, displaying statistical operation and maintenance indexes and/or real-time operation and maintenance indexes of the one or more object products in the visual interaction interface.
6. The operation and maintenance management device according to claim 5, wherein,
The visual interaction process further comprises:
Displaying operation and maintenance index comparison analysis options aiming at a plurality of object products in the visual interaction interface;
and in response to the user selecting the operation and maintenance index comparison analysis option, displaying comparison analysis of the operation and maintenance indexes of the plurality of object products.
7. The operation and maintenance management device according to claim 1, wherein,
The visual interaction process further comprises:
Displaying a parameter configuration interface in the visual interaction interface so as to enable a user to configure an alarm threshold value of the operation and maintenance index; and
And in response to the operation and maintenance index being lower than the lower limit of the alarm threshold indication or higher than the upper limit of the alarm threshold indication, displaying an alarm of the operation and maintenance index in the visual interaction interface.
8. The operation and maintenance management apparatus of claim 1, wherein the processor is further configured to perform a data mapping process, in response to a mapping relationship between an object product configured by a user as an object of operation and maintenance management and a data hierarchy of the third party service system, to associate the object product with a corresponding data hierarchy,
The visual interaction process further comprises:
And displaying a data mapping management interface in the visual interaction interface, wherein the data mapping management interface displays options of the object products and options of a data hierarchy structure of the third-party service system so as to enable a user to configure the mapping relation.
9. The operation and maintenance management apparatus of claim 1, wherein the processor is further configured to perform an operation and maintenance person mapping process of associating an object product as an object of operation and maintenance management configured by a user with a corresponding operation and maintenance person in response to a mapping relationship between the object product and the operation and maintenance person of the object product,
The visual interaction process further comprises:
And displaying an operation and maintenance personnel mapping interface in the visual interaction interface, wherein the operation and maintenance personnel mapping interface displays options of the object product and options of operation and maintenance personnel of the object product so as to enable a user to configure the mapping relation.
10. The operation and maintenance management device according to claim 1, wherein the processor is further configured to perform a data monitoring process of monitoring a task execution index of a development task as an object of operation and maintenance management for the development task,
The visual interaction process further comprises:
And displaying the task execution index in the visual interaction interface.
11. The operation and maintenance management device according to claim 10, wherein,
The task performance metrics include one or more of the following: task total amount, average time consumption of tasks, task execution success rate, change trend of task quantity, task execution success rate trend, task resource occupancy rate and SLA standard rate.
12. The operation and maintenance management device of claim 1, wherein the task configuration interface includes a task execution time option and an option of an object product that is an execution object of an operation and maintenance task,
In the automated inspection process, in response to a user configuring task execution time and an object product in the task configuration interface using task execution time options and options of the object product, performing automated inspection for the object product within the task execution time.
13. The operation and maintenance management device of claim 12, wherein the task configuration interface further comprises an operation and maintenance personnel configuration interface for a user to configure operation and maintenance personnel for an automated inspection task,
The automated inspection process further includes: and responding to the failure of the automatic inspection execution, and sending a failure notification to the configured operation and maintenance personnel.
14. An operation and maintenance management method, comprising:
An operation and maintenance monitoring step, namely acquiring operation and maintenance related data from a third party service system, and calculating operation and maintenance indexes according to the operation and maintenance related data;
An automatic inspection step, responding to the configuration of a user for an operation and maintenance task, and executing the automatic inspection for the operation and maintenance task; and
And a visual interaction step, wherein a visual interaction interface is displayed, and the following processing is executed:
Responding to the selection of an operation and maintenance monitoring option in the visual interaction interface by a user, and displaying the operation and maintenance index in the visual interaction interface; and
And responding to the selection of the automatic inspection option in the visual interaction interface by the user, and displaying a task configuration interface for the user to configure the operation and maintenance task.
15. A computer readable storage medium having stored thereon a computer program which, when executed by a processor, causes the processor to perform the operation and maintenance management method according to claim 14.
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