CN117978768A

CN117978768A - Method, device and system for processing instant communication message of order receiving equipment

Info

Publication number: CN117978768A
Application number: CN202410245464.2A
Authority: CN
Inventors: 李毅; 张艳丽; 徐旻; 黄莹瑜; 姜鹤; 李明璐; 张浩龙; 王智江; 冷光乾; 马文强
Original assignee: Beijing Sankuai Online Technology Co Ltd
Current assignee: Beijing Sankuai Online Technology Co Ltd
Priority date: 2024-03-04
Filing date: 2024-03-04
Publication date: 2024-05-03

Abstract

The application discloses a method, a device and a system for processing instant messaging messages of order receiving equipment, and belongs to the technical field of Internet. The method comprises the following steps: the platform server receives a first instant messaging message sent by the order application program, and sends a second instant messaging message to the printer after performing first format conversion on the first instant messaging message to obtain the second instant messaging message; the printer receives the second instant messaging message, and after displaying target information obtained based on the second instant messaging message on a display screen of the printer, obtains target reply content aiming at the target information, and sends a first reply message generated based on the target reply content to the platform server; the platform server receives the first reply message, converts the second format of the first reply message to obtain a second reply message, then sends the second reply message to the order application program, and the order application program displays the second reply message. The method can improve the processing efficiency of the message.

Description

Method, device and system for processing instant communication message of order receiving equipment

Technical Field

The embodiment of the application relates to the technical field of Internet, in particular to a method, a device and a system for processing instant messaging messages of order receiving equipment.

Background

With the continuous development of internet technology, users are increasingly using take-away business. The user can make online order through the terminal, and after the printer of the merchant receives the order of the user, the order of the user is printed and corresponding processing is carried out.

In the related art, the printer can only be used for receiving and printing, and for instant messaging information of an order of a user, a merchant often needs to rely on a mobile phone to receive the instant messaging information of the user and reply. The mobile phone has small volume and easy movement, is generally only used by a single person, and has poor timeliness for processing the instant messaging information of the order of the user.

Disclosure of Invention

The embodiment of the application provides a method, a device and a system for processing instant messaging messages of order receiving equipment, so as to improve the efficiency of processing the instant messaging messages. The technical scheme is as follows:

In a first aspect, an embodiment of the present application provides a method for processing an instant communication message of a receiving device, where the method includes:

the method comprises the steps that a platform server receives a first instant messaging message sent by an order application program through a data link channel, wherein the first instant messaging message is a message associated with a target order, and the data link channel is a data link channel corresponding to the target order;

the platform server performs first format conversion on the first instant messaging message to obtain a second instant messaging message, wherein the first format is a format recognizable by a printer connected with the platform server;

the platform server sends the second instant communication message to the printer;

The printer receives the second instant messaging message and displays target information on a display screen of the printer, wherein the target information is obtained based on the second instant messaging message;

the printer acquires target reply content aiming at the target information, generates a first reply message based on the target reply content, and sends the first reply message to the platform server;

the platform server receives the first reply message, and performs second format conversion on the first reply message to obtain a second reply message, wherein the second format is a format recognizable by the order application program;

and the platform server sends the second reply message to the order application program through the data link channel, and the order application program displays the second reply message.

In a second aspect, an embodiment of the present application provides a method for processing an instant communication message of a receiving device, where the method includes:

Receiving a second instant messaging message, wherein the second instant messaging message has a format recognizable by a printer connected with the platform server, and the second instant messaging message is transmitted by the order application program through a data link channel;

Displaying target information on a display screen of the printer, wherein the target information is obtained based on the second instant messaging message;

The printer obtains target reply content aiming at the target information, generates a first reply message based on the target reply content, sends the first reply message to the platform server, and is used for converting a second format of the first reply message into a second reply message with a format which can be recognized by the order application program, and transmits the second reply message to the order application program through the data link channel, and the order application program displays the second reply message.

In a third aspect, an embodiment of the present application provides a method for processing an instant communication message of a receiving device, where the method includes:

Receiving a first instant communication message sent by an order application program through a data link channel, wherein the first instant communication message is a message associated with a target order, and the data link channel is a data link channel corresponding to the target order;

Converting the first format of the first instant messaging message to obtain a second instant messaging message, wherein the first format is a format recognizable by a connected printer;

The second instant messaging message is sent to the printer, and is used for displaying target information on a display screen of the printer by the printer, obtaining target reply content aiming at the target information, generating a first reply message based on the target reply content, sending the first reply message, and obtaining the target information based on the second instant messaging message;

Receiving the first reply message, and performing second format conversion on the first reply message to obtain a second reply message, wherein the second format is a format recognizable by the order application program;

And sending the second reply message to the order application program through the data link channel, and displaying the second reply message by the order application program.

In a fourth aspect, an embodiment of the present application provides an apparatus for processing an instant communication message of a receiving device, where the apparatus includes:

The receiving module is used for receiving a second instant messaging message, wherein the second instant messaging message has a format which can be identified by a printer connected with the platform server, and the second instant messaging message is transmitted by the order application program through a data link channel;

the display module is used for displaying target information on a display screen of the printer, and the target information is obtained based on the second instant messaging message;

The acquisition module is used for acquiring target reply content aiming at the target information and generating a first reply message based on the target reply content;

The sending module is used for sending the first reply message to the platform server, the first reply message is used for converting a second format of the first reply message into a second reply message with a format which can be recognized by the order application program, the second reply message is transmitted to the order application program through the data link channel, and the order application program displays the second reply message.

In a fifth aspect, an embodiment of the present application provides an apparatus for processing an instant communication message of a receiving device, where the apparatus includes:

The receiving module is used for receiving a first instant messaging message sent by an order application program through a data link channel, wherein the first instant messaging message is a message associated with a target order, and the data link channel is a data link channel corresponding to the target order;

The conversion module is used for carrying out first format conversion on the first instant messaging message to obtain a second instant messaging message, wherein the first format is a format recognizable by a connected printer;

The sending module is used for sending the second instant messaging message to the printer, wherein the second instant messaging message is used for displaying target information on a display screen of the printer by the printer, acquiring target reply content aiming at the target information, generating a first reply message based on the target reply content, sending the first reply message, and the target information is obtained based on the second instant messaging message;

The receiving module is further configured to receive the first reply message;

The conversion module is further configured to perform a second format conversion on the first reply message to obtain a second reply message, where the second format is a format identifiable by the order application program;

the sending module is further configured to send the second reply message to the order application program through the data link channel, and the order application program displays the second reply message.

In a sixth aspect, an embodiment of the present application provides a system for processing an instant communication message of a ticket receiving device, where the system includes a platform server and a printer:

The platform server is used for receiving a first instant communication message sent by an order application program through a data link channel, wherein the first instant communication message is a message associated with a target order, and the data link channel is a data link channel corresponding to the target order;

the platform server is further configured to perform a first format conversion on the first instant communication message to obtain a second instant communication message, where the first format is a format identifiable by a printer connected to the platform server;

The platform server is further configured to send the second instant communication message to the printer;

The printer is used for receiving the second instant messaging message and displaying target information on a display screen of the printer, wherein the target information is obtained based on the second instant messaging message;

The printer is further used for acquiring target reply content aiming at the target information, generating a first reply message based on the target reply content and sending the first reply message to the platform server;

The platform server is further configured to receive the first reply message, and perform a second format conversion on the first reply message to obtain a second reply message, where the second format is a format identifiable by the order application program;

The platform server is further configured to send the second reply message to the order application program through the data link channel, and the order application program displays the second reply message.

In a seventh aspect, an embodiment of the present application provides a computer device, where the computer device includes a processor and a memory, where the memory stores at least one program code, and the at least one program code is loaded and executed by the processor, so that the computer device implements a method for processing an instant communication message of any one of the foregoing order taking devices.

In an eighth aspect, there is further provided a computer readable storage medium, where at least one program code is stored, where the at least one program code is loaded and executed by a processor, so that a computer implements the method for processing an instant communication message of any one of the above-mentioned order taking devices.

In a ninth aspect, there is further provided a computer program or a computer program product, where at least one computer instruction is stored, where the at least one computer instruction is loaded and executed by a processor, so that a computer implements a method for processing an instant communication message of any one of the above-mentioned order taking devices.

The technical scheme provided by the embodiment of the application at least has the following beneficial effects:

The application obtains the second instant messaging message in the format recognizable by the printer by carrying out format conversion processing on the first instant messaging message, obtains the display target information based on the second instant messaging message, and displays the target information on the display screen, thereby reducing the processing time of the target information to a certain extent and improving the processing efficiency and the user experience of the instant messaging message. The first reply message generated aiming at the target information is obtained, format conversion processing is carried out on the first reply message, a second reply message is obtained, the second reply message is sent to the order application program, and the consistency and the accuracy of the message can be improved through the format conversion processing, so that the flow of message processing is simplified, and the efficiency of message processing is improved.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings required for the description of the embodiments will be briefly described below, and it is apparent that the drawings in the following description are only some embodiments of the present application, and other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.

Fig. 1 is a schematic diagram of an implementation environment of a method for processing an instant messaging message of a billing device according to an embodiment of the present application;

Fig. 2 is a flowchart of a method for processing an instant messaging message of a billing device according to an embodiment of the present application;

FIG. 3 is a schematic diagram of determining selected alternate reply content provided by an embodiment of the application;

FIG. 4 is a schematic diagram of another determination of selected alternate reply content provided by an embodiment of the application;

FIG. 5 is a schematic diagram of yet another alternative reply content determination selected according to an embodiment of the application;

FIG. 6 is a schematic diagram of determining target reply content according to an embodiment of the application;

fig. 7 is a flowchart of a method for processing an instant messaging message of a billing device according to an embodiment of the present application;

Fig. 8 is a flowchart of a method for processing an instant messaging message of a billing device according to an embodiment of the present application;

fig. 9 is a schematic structural diagram of an instant messaging message processing apparatus of a bill receiving device according to an embodiment of the present application;

fig. 10 is a schematic structural diagram of a processing apparatus for an instant messaging message of another order receiving device according to an embodiment of the present application;

fig. 11 is a schematic diagram of an instant messaging message processing system of a ticket receiving device according to an embodiment of the present application;

fig. 12 is a schematic structural diagram of a terminal device according to an embodiment of the present application;

fig. 13 is a schematic structural diagram of a server according to an embodiment of the present application.

Detailed Description

For the purpose of making the objects, technical solutions and advantages of the present application more apparent, the embodiments of the present application will be described in further detail with reference to the accompanying drawings.

It should be noted that the terms "first," "second," and the like herein are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the terms so used are interchangeable under appropriate circumstances such that the embodiments of the application described herein are capable of operation in sequences other than those illustrated or otherwise described herein. The implementations described in the following exemplary examples do not represent all implementations consistent with the application. Rather, they are merely examples of apparatus and methods consistent with aspects of the application as detailed in the accompanying claims.

Fig. 1 is a schematic diagram of an implementation environment of a method for processing an instant messaging message of a ticket receiving device according to an embodiment of the present application, where, as shown in fig. 1, the implementation environment includes: a terminal device 101, a printer 102, and a server 103.

The terminal device 101 may be a terminal device of a user, an order application program is installed and operated in the terminal device 101, and the order application program installed and operated on the terminal device 101 may be used for generating an order of the user; the printer 102 may be configured to receive and display an order generated by the terminal device 101 and a message transmitted by a user, and process the order and the message transmitted by the user. Alternatively, the printer 102 may be an integral device, i.e., a device in which the printer is integral with the order taking device, or the printer 102 may be a stand-alone device, where the printer 102 is a stand-alone device, the printer 102 being communicatively coupled to the order taking device.

The server 103 is used to provide a background service for order application installed by the terminal apparatus 101 and the printer 102. In one possible implementation, the server 103 takes on primary computing work and the terminal device 101 and printer 102 take on secondary computing work. Or the server 103 performs a secondary computing job, and the terminal apparatus 101 and the printer 102 perform a primary computing job. Or the terminal equipment 101, the printer 102 and the server 103 are cooperatively calculated by adopting a distributed computing architecture.

Alternatively, the terminal device 101 may be any electronic device product that can perform man-machine interaction with a user through one or more manners of a keyboard, a touch pad, a remote controller, a voice interaction or a handwriting device. For example, the terminal device 101 may be a smart phone, a tablet computer, a notebook computer, a desktop computer, a smart speaker, a smart watch, a PC (Personal Computer, a Personal computer), a mobile phone, a PDA (Personal DIGITAL ASSISTANT, a Personal digital assistant), a wearable device, a PPC (Pocket PC), a smart car machine, a smart television, or the like. The printer 102 may be an electronic product having a printing function, an information display function, and an information processing function.

The terminal device 101 and the printer 102 may refer to one of a plurality of terminal devices and printers in general, and the present embodiment is exemplified by the terminal device only. Those skilled in the art will appreciate that the number of terminal devices or printers described above may be greater or lesser. The number and types of the terminal apparatus 101 and the printer 102 according to the embodiment of the present application are not limited, and the terminal apparatus 101 or the printer 102 may be only one, or the terminal apparatus 101 or the printer 102 may be tens or hundreds, or more.

The server 103 is a server, or a server cluster formed by a plurality of servers, or any one of a cloud computing platform and a virtualization center, which is not limited in this embodiment of the present application. The server 103 is directly or indirectly communicatively connected to the terminal apparatus 101 and the printer 102 by wired or wireless communication. The server 103 has a data receiving function, a data processing function, and a data transmitting function. Of course, the server 103 may also have other functions, which are not limited by the embodiment of the present application.

It should be understood by those skilled in the art that the first terminal device 101, the printer 102 and the server 103 are only examples, and other terminal devices, printers or servers that are currently available or may be available in the future are also included in the scope of the present application and are incorporated herein by reference.

The embodiment of the application provides a method for processing instant messaging messages of order receiving equipment, which can be applied to the implementation environment shown in fig. 1, for example, the method can be interactively executed by the terminal equipment 101, the printer 102 and the server 103 in fig. 1. Taking the process of interactively executing the method from the printer 102 and the server 103 as shown in fig. 2 as an example, the method includes the following steps 210 to 270.

In step 210, the platform server receives a first instant message sent by the order application through a data link channel, the first instant message being a message associated with a target order, and the data link channel being a data link channel corresponding to the target order.

In an exemplary embodiment of the present application, the platform server may receive an order generated by an order application program at the user side based on the data link channel, where the order of the user may include an order number and user information, and optionally, the user order may also include, but is not limited to, a time of placing an order, order merchandise information, payment information, coupon information, merchant information, and remark information. For example, the user information may include, but is not limited to, a user account number, a user name, a user contact, a user address, and the like; merchant information may include, but is not limited to, merchant name, merchant address, and the like.

After receiving the order of the user, the platform server may also receive a first instant communication message sent by the order application program of the user end through a data link channel, where the data link channel may be the same as the data link channel for receiving the order of the user, and the first instant communication message is a message associated with the target order. That is, the first instant messaging message may be associated with the target order based on at least one of an order number, a user account number, a user name, a user contact, or a user address, wherein the target order is one of the orders of the plurality of users.

Illustratively, the first instant messaging message may be a user's supplemental description of the target order or a problem consultation with the target order, for example, the first instant messaging message may include, but is not limited to, an order details consultation message, a user special requirements message, a merchandise consultation message, or other service related consultation message.

In step 220, the platform server performs a first format conversion on the first instant messaging message to obtain a second instant messaging message, where the first format is a format recognizable by a printer connected to the platform server.

In an exemplary embodiment of the present application, after the platform server receives the first instant communication message, the format of the first instant communication message may be determined. For example, after the first instant messaging message is obtained, the first instant messaging message may be parsed to obtain a header field of the first instant messaging message, a format of the first instant messaging message may be determined based on the header field, and different header fields may correspond to different message formats. It should be noted that, the method for determining the format of the first instant messaging message is described as an example, and other methods for determining the format of the first instant messaging message may be used, which is not limited by the present application.

Under the condition that the format of the first instant messaging message is different from the first format which can be identified by the printer, that is, the first instant messaging message cannot be directly identified by the printer connected with the platform server, the platform server carries out first format conversion on the first instant messaging message to obtain the second instant messaging message.

Illustratively, the formats of the first instant messaging message include, but are not limited to, text format, voice format, picture format, video format, file format, and expression format. For example, the first instant messaging message is in a voice format, and the platform server can obtain the content of the voice message in the first instant messaging message, convert the content of the voice message into a format (for example, a text format) which can be recognized by the printer, and obtain the second instant messaging message.

It should be noted that, under the condition that the format of the first instant messaging message is the same as the first format, the platform server may not convert the format of the first instant messaging message, the first format may be set based on different printer parameters, and after the printer sets the first format, the relevant parameters of the set first format may be sent to the platform server.

The application can convert the first instant messaging messages with different sources and different formats into the second instant messaging messages with the first format based on the platform server, can better process the second instant messaging messages in the subsequent process, and improves the efficiency of instant messaging message processing.

In step 230, the platform server sends a second instant messaging message to the printer.

In an exemplary embodiment of the present application, the platform server may send the second instant communication message to the printer through a data link channel, where the data link channel for the platform server to send the second instant communication message to the printer may be different from the data link channel for the platform server to receive the first instant communication message.

In step 240, the printer receives the second instant message and displays the target information on a display screen of the printer, the target information being obtained based on the second instant message.

In an exemplary embodiment of the present application, after the printer receives the second instant messaging message, the content of the second instant messaging message may be detected, and the target information is determined based on the detection result, where the target information is information displayed on a display screen of the printer. After the target information is obtained, the target information may be displayed on a display screen of the printer. The target information may be obtained based on the second instant messaging message, or the target information may be obtained based on the second instant messaging message and the target order.

In one embodiment of the present application, when the second instant messaging message includes the first instant messaging message and the target order associated with the first instant messaging message, the platform server may detect the content in the second instant messaging message, and when the content in the second instant messaging message is the same as the standard format content corresponding to the target information, the second instant messaging message is used as the target information; and when the content in the second instant messaging message is different from the standard format content corresponding to the target information, carrying out standardized processing on the second instant messaging message to obtain the target information. The standardized processing may include, but is not limited to, removing redundant contents of the target order included in the second instant messaging message, supplementing missing contents of the target order, performing privacy processing on personal information of the second instant messaging message and the target order, and the like.

For example, when the content of the target order included in the second instant messaging message is compared with the standard format content corresponding to the target information, and redundant content of the target order exists, the content of the target order can be screened based on the standard format content, the standard format content corresponding to the target order is reserved, and other redundant content of the target order is deleted, so that the target information is obtained.

For example, when the content of the target order included in the second instant messaging message is compared with the content of the standard format, the content of the target order which is missing can be searched for by the content of the target order included in the second instant messaging message, the content of the target order which is missing can be obtained based on the content of the standard format, and the content of the target order which is missing can be supplemented, so that the target information can be obtained.

In another embodiment of the present application, under the condition that the second instant messaging message does not include the target order, the target order may be queried through at least one of the user account number, the user name, the user contact way or the user address of the first instant messaging message included in the second instant messaging message, and the target order information may be obtained, and the obtained target order information may be converted into the standard format content in combination with the first instant messaging message, so as to obtain the target information.

It should be noted that, the standard format content corresponding to the target information may be set for the printer system, or may be set for the user based on the actual use condition, which is not limited by the present application.

According to the application, the target information is obtained by processing the second instant messaging message, and the target information is displayed on the display screen of the printer, so that the accuracy and reliability of the content of the target information displayed by the printer can be improved, and the efficiency of message processing can be improved.

In step 250, the printer obtains target reply content for the target information, generates a first reply message based on the target reply content, and sends the first reply message to the platform server.

In an exemplary embodiment of the present application, a process of a printer acquiring target reply content for target information includes: the printer displays a plurality of alternative reply contents for the target information on a display screen; the printer determines the selected alternative reply content from the plurality of alternative reply contents, and takes the selected alternative reply content as the target reply content.

For example, after the printer determines the plurality of alternative reply contents, the plurality of alternative reply contents may be displayed on the display screen, and the target reply content may be determined based on the display of the plurality of alternative reply contents. The determining of the selected alternate reply content from among the plurality of alternate reply contents displayed on the display screen may include the following: determining selected alternative reply content based on a confirmation key, at least two direction keys and a plurality of alternative reply contents of a reply list of target information of the printer; secondly, determining selected alternative reply content based on any physical key of the printer and the alternative reply content corresponding to any physical key; and thirdly, the display screen of the printer is a touch screen, and the selected alternative reply content is determined based on touch options corresponding to the plurality of alternative reply contents displayed by the touch screen. The three cases will be respectively described below.

In one aspect, the printer includes a confirmation key and at least two direction keys, the at least two direction keys corresponding to different selection directions. The printer displays a reply list aiming at the target information on a display screen, wherein the reply list comprises a plurality of candidate reply contents, at least two direction keys are used for selecting candidate reply contents from the plurality of candidate reply contents according to corresponding selection directions, and the display mode of the candidate reply contents is different from that of the unselected candidate reply contents. The printer determines the candidate reply content currently selected in the reply list as the selected candidate reply content based on the triggering operation of the confirmation key.

FIG. 3 is a schematic diagram of determining selected alternate reply content according to an embodiment of the application. As shown in fig. 3, the printer may include a display area 301 and a key area 302, where the display area 301 is configured to display target information received by the printer and a reply list 303, and the reply list 303 includes a plurality of alternative reply contents, for example, alternative reply content 1, alternative reply contents 2, …, and alternative reply content n. The key area 302 includes a first direction key (a "+" key) 304, a second direction key (a "-" key) 305, and a confirmation key 306, the first direction key 304, the second direction key 305, and the confirmation key 306 being used to select candidate reply content from a plurality of candidate reply content in the reply list 303.

The first direction key 304 and the second direction key 305 may correspond to different selection directions in the reply list 303. For example, a first direction key 304 may represent an up-shift of one alternate reply content in reply list 303 and a second direction key 305 may represent a down-shift of one alternate reply content in reply list 303. When the candidate reply content is selected as the candidate reply content, the candidate reply content is displayed in a manner different from that of the unselected candidate reply content, wherein the display manner of the candidate reply content can include, but is not limited to, highlighting, shading, bolding, increasing word size, and changing color. For example, the candidate reply content is shaded in fig. 3. When the triggering operation of the confirmation key 306 of the printer is detected, the candidate reply content currently selected in the reply list 303 is determined as the selected candidate reply content.

In the second case, the printer includes a plurality of physical keys, and different physical keys correspond to different alternative reply contents. And the printer determines the alternative reply content corresponding to any physical key as the selected alternative reply content based on the triggering operation of any physical key.

FIG. 4 is a schematic diagram of another embodiment of the present application for determining selected alternate reply content. As shown in fig. 4, the printer may include a display area 401 and a key area 402, where the display area 401 is configured to display target information received by the printer and a reply list 403, and the reply list 403 includes a plurality of alternative reply contents, for example, alternative reply content a, alternative reply content B, …, and alternative reply content K. The key area 402 includes a plurality of physical keys 404 and a confirm key 405, where the physical keys 404 may be letter keys, and letters displayed on the letter keys correspond to letters in alternate reply content, where the number of alternate reply content is less than or equal to the number of letter keys. The physical key 404 and the confirm key 405 are used to determine the selected alternate reply content from the plurality of alternate reply contents in the reply list 403.

For example, when a triggering operation of a letter key is detected, alternative reply contents corresponding to the same letter in the reply list are displayed in a distinguishing manner, and the distinguishing manner may include, but is not limited to, highlighting, shadow display, bolding, increasing word size display and changing color display. For example, the selected alternate reply content is shaded in FIG. 4.

It should be noted that, in the present application, the form of the physical key being a letter key is illustrated as an example, the physical key may also be other forms of keys, for example, the physical key may also be a number key, and at least one number key is associated with the alternate reply content in the reply list, where the form of the physical key is not limited by the present application.

In the third case, the display screen is a touch screen, the printer displays a reply list aiming at the target information on the touch screen, the reply list comprises a plurality of alternative reply contents, and the reply list also comprises touch options corresponding to the alternative reply contents; the printer determines any one of the alternative reply contents as the selected alternative reply content based on the touch options corresponding to the any one of the alternative reply contents being selected.

FIG. 5 is a schematic diagram of yet another alternative reply content determination method provided by an embodiment of the application. As shown in fig. 5, the printer may include a display area 501, where the display area 501 is configured to display target information received by the printer and a reply list 502, where the reply list 502 includes a plurality of candidate reply contents, and the candidate reply contents may correspond to touch options one by one, where the touch options may be touch areas including the candidate reply contents, and touch areas corresponding to different candidate reply contents do not overlap. When the touch option corresponding to any one of the alternative reply contents is selected, the alternative reply content corresponding to the selected touch option can be determined to be the selected alternative reply content.

Optionally, the display area 501 may further include a confirmation control 503, where when a touch option corresponding to any one of the candidate reply contents is selected, the candidate reply contents corresponding to the selected touch option may be displayed differently, and the manner of the display is similar to that of fig. 4, and will not be repeated herein.

Illustratively, after the selected alternate reply content is determined, the selected alternate reply content is determined to be the target reply content.

In an exemplary embodiment of the present application, a set of reply contents may be set in advance in the printer, and the set of reply contents may include a plurality of alternative reply contents. The first to third cases are descriptions of how to determine the selected alternative reply content among the plurality of alternative reply contents, and there is more than one case for obtaining the plurality of alternative reply contents, and obtaining the plurality of alternative reply contents may include the following cases: determining a plurality of alternative reply contents aiming at the target information based on label matching; and fifthly, determining a plurality of alternative reply contents aiming at the target information based on the alternative reply content generation model.

In the fourth case, the set of reply contents includes common reply contents and tags corresponding to the reply contents, where the tags corresponding to the reply contents may be associated with keywords in the target information. When the printer acquires the target information, the label corresponding to the reply content can be determined based on the keywords contained in the target information, and a plurality of reply contents corresponding to the label are used as a plurality of alternative reply contents.

And fifthly, inputting the target information into an alternative reply content generation model which has completed training, analyzing the target information by the alternative reply content generation model, and generating a plurality of corresponding alternative reply contents by the alternative reply content generation model according to the previous model training result and the current target information.

It should be noted that, the manner of determining the plurality of alternative reply contents according to the present application is illustrated as an example, and the plurality of alternative reply contents may also be determined by other manners, which is not limited by the present application.

In addition, for the different cases (case four and case five) of acquiring the multiple candidate reply contents, the different cases (case one to case three) of determining the selected candidate reply content in the multiple candidate reply contents can be combined to obtain different schemes, for example, the multiple candidate reply contents are acquired based on case four, and the determination of the selected candidate reply content in the multiple candidate reply contents is realized by using any one of the case one, the case two or the case three.

In an exemplary embodiment of the present application, the printer may also generate a hint after providing the plurality of alternate reply content.

Illustratively, the printer may play a voice prompt through a speaker of the printer, the voice prompt being used to prompt selection of the target reply content from the plurality of candidate reply contents. The voice prompt information can be obtained based on the target information, for example, the content of the target information can be directly played. The voice prompt information is played through the loudspeaker of the printer, so that the processing efficiency of the target information can be improved to a certain extent, and the omission of the target information is avoided.

Illustratively, the printer displays a text prompt on a display screen of the printer for prompting selection of the target reply content from the plurality of candidate reply contents. The text prompt message may include target information and a plurality of candidate reply contents, where the target reply content is selected. By displaying the text prompt information on the display screen of the printer, the accuracy of the target reply content can be improved to a certain extent.

In an exemplary embodiment of the present application, after determining the target reply content, the printer may generate a first reply message based on the target reply content and transmit the first reply message to the platform server.

In an exemplary embodiment of the present application, the platform server generates a corresponding first reply message by parsing the target reply content, where the first reply message may be a formatted message that is easy to understand and conforms to the interaction standard.

Optionally, in the process of generating the first reply message based on the target reply content, information of a part of the target order may be further added, and the added information of the part of the target order may be information related to the first instant messaging message.

Taking the target order as a take-out order as an example, the target order displays that the taste information of the user is 'needs chopped green onion', the first instant messaging message related to the target order is 'does not need coriander', the target reply content acquired by the printer is 'does not need coriander taste information received', and the taste information in the target order is increased in the process of generating the first reply message, for example, the first reply message 'taste' sent to the platform: chopped green onion and coriander are not needed.

In another exemplary embodiment of the present application, the platform server may further obtain the content of the first reply message, and directly generate the first reply message based on the content of the first reply message.

For example, when the display screen is a touch screen or the key area of the display screen contains letter keys, the content of the first reply message may be edited directly by the touch screen or the letter keys of the printer, and the content of the first reply message may be the content of the message edited by the merchant. After determining the content of the first reply message, a corresponding first reply message is generated based on the content of the first reply message.

According to the method and the device for processing the target information, the target reply content is determined in the plurality of alternative reply contents aiming at the target information and displayed on the display screen of the printer, the first reply message is generated based on the target reply content, the target information can be rapidly processed by the printer, the processing time of the target information can be reduced to a certain extent, and the processing efficiency and the user experience of a user order are improved.

In an exemplary embodiment of the present application, the printer includes a confirm button, and the process of the printer acquiring the target reply content for the target information may include: the printer collects a first voice signal, and obtains first reply content aiming at target information by carrying out voice recognition on the first voice signal; and displaying the first reply content through a display screen, and taking the first reply content as target reply content aiming at target information based on the triggering operation of the confirmation key, wherein the duration of the triggering operation is smaller than a duration threshold value.

Fig. 6 is a schematic diagram of determining target reply content according to an embodiment of the present application. As shown in fig. 6, the printer may include a display area 601 and a key area 602, the display area 601 may display target information received by the printer, and the key area 602 may include a confirm key 604. When the printer detects the triggering operation of the first state of the confirm button 604, the printer collects the first voice signal, recognizes and converts the first voice signal, and displays the first reply content converted based on the first voice signal in the reply area 603 in the display area 601. For example, the triggering operation of the first state may be a long-press operation, and when the confirmation key 604 is in the long-press operation state, the collected first voice signal may be converted in real time, or may be converted after the collection of the first voice signal is completed, so as to obtain the first reply content.

After the first reply content is displayed on the display screen of the printer, the trigger operation of the confirmation key is continuously detected, the trigger operation of the second state of the confirmation key is detected by the printer, the trigger operation of the second state is different from the trigger operation of the first state, and the target reply content is determined based on the trigger operation of the second state of the confirmation key and the first reply content.

Taking the example that the duration of the triggering operation of the second state is less than the duration threshold, for example, the duration threshold is 2s, the triggering operation of the second state is a clicking operation, and when the duration of the clicking operation is less than 2s, the first reply content displayed by the printer is used as the target reply content aiming at the target information.

In an exemplary embodiment of the present application, after the first reply content is displayed on the display screen of the display screen, the printer may further acquire a second voice signal based on a triggering operation of the confirmation key, where a time length of the triggering operation is greater than or equal to a time length threshold, and obtain the second reply content for the target information by performing voice recognition on the second voice signal; and displaying the second reply content through the display screen, and taking the second reply content as target reply content aiming at target information based on the triggering operation of the confirmation key, wherein the duration of the triggering operation is smaller than a duration threshold value.

After the display screen of the printer displays the first reply content, continuing to detect the triggering operation of the confirmation key, wherein the printer detects the triggering operation of the third state of the confirmation key, the triggering operation of the third state is at least different from the triggering operation of the second state, the second voice signal is collected based on the triggering operation of the third state of the confirmation key, and the second voice signal is identified and converted to obtain the second reply content. The triggering operation of the third state may be the same as the triggering operation of the first state, or may be different from the triggering operation of the first state; the process of recognizing and converting the second speech signal is similar to the process of recognizing and converting the first speech signal, and will not be described in detail herein.

After the second reply content is displayed on the display screen of the printer, the trigger operation of the confirmation key is continuously detected, the trigger operation of the fourth state of the confirmation key is detected by the printer, the trigger operation of the fourth state is different from the trigger operation of the third state, and the target reply content is determined based on the trigger operation of the fourth state of the confirmation key and the second reply content. The triggering operation of the fourth state may be the same as or different from the triggering operation of the second state, for example, the triggering operation of the fourth state may be the same as the triggering operation of the second state, that is, the duration of the triggering operation of the fourth state is less than the duration threshold.

It should be noted that, the process of determining the target reply content based on the trigger operation of the fourth state of the confirmation key and the second reply content is similar to the process of determining the target reply content based on the trigger operation of the second state of the confirmation key and the first reply content, and will not be repeated here.

The application acquires and converts the voice signal to obtain the target reply content aiming at the target information, provides diversified ways for acquiring the target reply content, improves the convenience for generating the target reply content, and can improve the timeliness of the instant messaging message and the efficiency of processing the instant messaging message to a certain extent. And the generated target reply content is confirmed through the confirmation key of the printer, and when the generated target reply content needs to be modified, the target reply content can be modified in time through the confirmation key of the printer, so that the accuracy of the target reply content can be improved.

In step 260, the platform server receives the first reply message, and performs a second format conversion on the first reply message to obtain a second reply message, where the second format is a format recognizable by the order application.

In an exemplary embodiment of the present application, after receiving the first reply message sent by the printer, the platform server may perform a second format conversion on the first reply message, where the second format may be a format recognizable by the order application, where the order application includes a message format recognizable by the order application, that is, the second format, and before the server may receive the first reply message, relevant information in the second format is acquired. The process of the platform server performing the second format conversion on the first reply message is similar to the process of the platform server performing the first format conversion on the first instant communication message, and will not be repeated herein.

The application can convert the first reply message with different formats into the second reply message with the second format based on the platform server, can better process the second reply message in the subsequent process, and improves the processing efficiency of the instant messaging message.

In step 270, the platform server sends a second reply message to the order application over the data link channel, the second reply message being displayed by the order application.

The platform server may send the second reply message to the order application program through a data link channel, wherein the data link channel of the platform server sending the second reply message to the order application program may be the same as the data link channel of the platform server receiving the first instant communication message. After the order application receives the second reply message, the second reply message is displayed in a designated area of the order application.

Fig. 7 is a flowchart of a method for processing an instant message of a ticket-receiving device according to an embodiment of the present application, where the method may be executed by the printer 102 in the implementation environment shown in fig. 1, and the method includes steps 710 to 730.

In step 710, a second instant messaging message is received, wherein the second instant messaging message has a format recognizable by a printer connected to the platform server, the second instant messaging message being from an instant message transmitted by the order application via the data link channel.

In step 720, target information is displayed on the display screen of the printer, the target information being obtained based on the second instant communication message.

In step 730, the printer obtains the target reply content for the target information, generates a first reply message based on the target reply content, sends the first reply message to the platform server, the first reply message is used for the platform server to perform second format conversion into a second reply message in a format recognizable by the order application program, and transmits the second reply message to the order application program through the data link channel, and the order application program displays the second reply message.

It should be noted that, steps 710 to 730 have already been described in steps 210 to 270, and will not be described herein.

The application obtains the second instant messaging message in the format recognizable by the printer by carrying out format conversion processing on the first instant messaging message, obtains the display target information based on the second instant messaging message, and displays the target information on the display screen, thereby reducing the processing time of the target information to a certain extent and improving the processing efficiency and the user experience of the instant messaging message. The first reply message generated aiming at the target information is obtained, format conversion processing is carried out on the first reply message, a second reply message is obtained, the second reply message is sent to the order application program, and through the format conversion processing, the consistency and the accuracy of the message can be improved through the format conversion processing, so that the flow of message processing is simplified, and the efficiency of message processing is improved.

Fig. 8 is a flowchart of a method for processing an instant message of a ticket-receiving device according to an embodiment of the present application, where the method may be executed by the server 103 in the implementation environment shown in fig. 1, and the method includes steps 810 to 850.

In step 810, a first instant messaging message sent by the order application via a data link channel is received, the first instant messaging message being a message associated with a target order, and the data link channel being a data link channel corresponding to the target order.

In step 820, the first instant messaging message is converted to obtain a second instant messaging message in a first format recognizable by the connected printer.

In step 830, a second instant messaging message is sent to the printer, where the second instant messaging message is used for displaying target information on a display screen of the printer, obtaining target reply content for the target information, generating a first reply message based on the target reply content, and sending the first reply message, where the target information is obtained based on the second instant messaging message.

In step 840, the first reply message is received, and a second format conversion is performed on the first reply message to obtain a second reply message, where the second format is a format recognizable by the order application.

In step 850, a second reply message is sent to the order application over the data link channel, the second reply message being displayed by the order application.

It should be noted that, steps 810 to 850 have already been described in steps 210 to 270, and will not be described herein.

The application obtains the second instant messaging message in the format recognizable by the printer by carrying out format conversion processing on the first instant messaging message, obtains the display target information based on the second instant messaging message, and displays the target information on the display screen, thereby reducing the processing time of the target information to a certain extent and improving the processing efficiency and the user experience of the instant messaging message. The first reply message generated aiming at the target information is obtained, format conversion processing is carried out on the first reply message, a second reply message is obtained, the second reply message is sent to the order application program, and the consistency and the accuracy of the message can be improved through the format conversion processing, so that the flow of message processing is simplified, and the efficiency and the accuracy of message processing are improved.

The application also provides a device for processing the instant messaging message of the order receiving equipment. Fig. 9 is a schematic structural diagram of an apparatus for processing an instant messaging message of a bill receiving device according to an embodiment of the present application, where, as shown in fig. 9, the apparatus includes:

The receiving module 910 is configured to receive a second instant messaging message, where the second instant messaging message has a format recognizable by a printer connected to the platform server, and the second instant messaging message is an instant message transmitted by the order application through the data link channel.

The display module 920 is configured to display target information on a display screen of the printer, where the target information is obtained based on the second instant messaging message.

The obtaining module 930 is configured to obtain target reply content for the target information, and generate a first reply message based on the target reply content.

And the sending module 940 is configured to send a first reply message to the platform server, where the first reply message is used for the platform server to perform second format conversion into a second reply message in a format recognizable by the order application program, and transmit the second reply message to the order application program through the data link channel, and the order application program displays the second reply message.

In one possible implementation, the obtaining module 930 is configured to display, by the printer, a plurality of candidate reply contents for the target information on the display screen; the printer determines the selected alternative reply content from the plurality of alternative reply contents, and takes the selected alternative reply content as the target reply content.

In one possible implementation, the printer further includes a confirm key and at least two direction keys, the at least two direction keys corresponding to different selection directions; the obtaining module 930 is configured to display, on a display screen, a reply list for the target information, where the reply list includes a plurality of candidate reply contents, and at least two direction keys are configured to select, according to a corresponding selection direction, a candidate reply content from the plurality of candidate reply contents, where a display manner of the candidate reply content is different from a display manner of the unselected candidate reply contents; and an acquisition module 930, configured to determine, by the printer, the candidate reply content currently selected in the reply list as the selected candidate reply content based on the triggering operation of the confirmation key.

In one possible implementation, the printer includes a plurality of physical keys, different physical keys corresponding to different alternative reply content; the obtaining module 930 is configured to determine, by the printer, based on the triggering operation of any physical key, that the alternative reply content corresponding to any physical key is the selected alternative reply content.

In a possible implementation manner, the display screen is a touch screen, and the obtaining module 930 is configured to display, by using the printer, a reply list for the target information on the touch screen, where the reply list includes a plurality of candidate reply contents, and the reply list further includes touch options corresponding to the candidate reply contents; the obtaining module 930 is configured to determine, by the printer, that any one of the candidate reply contents is the selected candidate reply content based on the touch options corresponding to the any one of the candidate reply contents being selected.

In one possible implementation, the obtaining module 930 is further configured to play, by using a speaker of the printer, a voice prompt for prompting selection of the target reply content from the plurality of candidate reply contents; or the printer displays a text prompt message on a display screen of the printer, wherein the text prompt message is used for prompting to select target reply content from a plurality of candidate reply contents.

In one possible implementation manner, the printer includes a confirmation button, and an acquisition module 930, configured to collect a first voice signal, and obtain a first reply content for the target information by performing voice recognition on the first voice signal; and displaying the first reply content through a display screen, and taking the first reply content as target reply content aiming at target information based on the triggering operation of the confirmation key, wherein the duration of the triggering operation is smaller than a duration threshold value.

In one possible implementation manner, the obtaining module 930 is further configured to, based on the triggering operation of the confirmation key, where the time length of the triggering operation is greater than or equal to the time length threshold, collect a second voice signal, and obtain a second reply content for the target information by performing voice recognition on the second voice signal; and displaying the second reply content through the display screen, and taking the second reply content as target reply content aiming at target information based on the triggering operation of the confirmation key, wherein the duration of the triggering operation is smaller than a duration threshold value.

The application also provides a processing device of the instant communication message of the other order receiving device. Fig. 10 is a schematic structural diagram of an apparatus for processing an instant messaging message of another order receiving device according to an embodiment of the present application, where, as shown in fig. 10, the apparatus includes:

The receiving module 1001 is configured to receive a second instant messaging message, where the second instant messaging message has a format that is recognizable by a printer connected to the platform server, and the second instant messaging message is an instant message transmitted by the order application through the data link channel.

The display module 1002 is configured to display target information on a display screen of the printer, where the target information is obtained based on the second instant messaging message.

An obtaining module 1003, configured to obtain target reply content for the target information, and generate a first reply message based on the target reply content.

The sending module 1004 is configured to send a first reply message to the platform server, where the first reply message is used for the platform server to perform second format conversion into a second reply message in a format that can be recognized by the order application program, and transmit the second reply message to the order application program through the data link channel, and the order application program displays the second reply message.

It should be noted that the functions of each module in fig. 10 are described in detail in steps 210 to 270, and are not described in detail herein.

Fig. 11 is a schematic diagram of an instant messaging message processing system for a ticket-receiving device according to an embodiment of the present application, where the system includes a platform server and a printer.

The platform server is used for receiving a first instant communication message sent by the order application program through a data link channel, wherein the first instant communication message is a message associated with a target order, and the data link channel is a data link channel corresponding to the target order; the platform server is also used for carrying out first format conversion on the first instant messaging message to obtain a second instant messaging message, wherein the first format is a format which can be identified by a printer connected with the platform server; the platform server is also used for sending a second instant communication message to the printer; the printer is used for receiving the second instant messaging message, displaying target information on a display screen of the printer, and obtaining the target information based on the second instant messaging message; the printer is also used for acquiring target reply content aiming at the target information, generating a first reply message based on the target reply content and sending the first reply message to the platform server; the platform server is further used for receiving the first reply message, converting a second format of the first reply message to obtain a second reply message, wherein the second format is a format recognizable by the order application program; the platform server is further configured to send a second reply message to the order application program through the data link channel, and the order application program displays the second reply message.

It should be noted that, the interaction process between the platform server and the printer in fig. 11 is described in the above steps 210 to 270, and will not be described herein.

It should be understood that, in implementing the functions of the apparatus provided above, only the division of the above functional modules is illustrated, and in practical application, the above functional allocation may be implemented by different functional modules, that is, the internal structure of the device is divided into different functional modules, so as to implement all or part of the functions described above. In addition, the apparatus and the method embodiments provided in the foregoing embodiments belong to the same concept, and specific implementation processes of the apparatus and the method embodiments are detailed in the method embodiments and are not repeated herein.

Fig. 12 shows a block diagram of a terminal device 1100 according to an exemplary embodiment of the present application. The terminal device 1100 may be any electronic device product that can interact with a user by one or more means, such as a keyboard, touchpad, remote control, voice interaction, or handwriting device. For example, a PC (Personal Computer ), a mobile phone, a smart phone, a PDA (Personal DIGITAL ASSISTANT, a Personal digital assistant), a wearable device, a PPC (Pocket PC), a tablet computer, a smart car machine, a smart television, a smart speaker, a smart watch, and the like.

In general, the terminal apparatus 1100 includes: a processor 1101 and a memory 1102.

The processor 1101 may include one or more processing cores, such as a 4-core processor, an 8-core processor, and the like. The processor 1101 may be implemented in at least one hardware form of DSP (DIGITAL SIGNAL Processing), FPGA (Field-Programmable gate array), PLA (Programmable Logic Array ). The processor 1101 may also include a main processor, which is a processor for processing data in an awake state, also called a CPU (Central Processing Unit ), and a coprocessor; a coprocessor is a low-power processor for processing data in a standby state. In some embodiments, the processor 1101 may be integrated with a GPU (Graphics Processing Unit, image processor) for rendering and drawing of content required to be displayed by the display screen. In some embodiments, the processor 1101 may also include an AI (ARTIFICIAL INTELLIGENCE ) processor for processing computing operations related to machine learning.

Memory 1102 may include one or more computer-readable storage media, which may be non-transitory. Memory 1102 may also include high-speed random access memory, as well as non-volatile memory, such as one or more magnetic disk storage devices, flash memory storage devices. In some embodiments, a non-transitory computer readable storage medium in the memory 1102 is configured to store at least one instruction for execution by the processor 1101 to implement a method for processing an instant message of an order taking device according to an embodiment of the method of the present application.

In some embodiments, the terminal device 1100 may further optionally include: a peripheral interface 1103 and at least one peripheral. The processor 1101, memory 1102, and peripheral interface 1103 may be connected by a bus or signal lines. The individual peripheral devices may be connected to the peripheral device interface 1103 by buses, signal lines or circuit boards. Specifically, the peripheral device includes: at least one of radio frequency circuitry 1104, a display screen 1105, a camera assembly 1106, audio circuitry 1107, and a power supply 1108.

A peripheral interface 1103 may be used to connect I/O (Input/Output) related at least one peripheral device to the processor 1101 and memory 1102. In some embodiments, the processor 1101, memory 1102, and peripheral interface 1103 are integrated on the same chip or circuit board; in some other embodiments, any one or both of the processor 1101, memory 1102, and peripheral interface 1103 may be implemented on a separate chip or circuit board, which is not limited in this embodiment.

The Radio Frequency circuit 1104 is used to receive and transmit RF (Radio Frequency) signals, also known as electromagnetic signals. The radio frequency circuit 1104 communicates with a communication network and other communication devices via electromagnetic signals. The radio frequency circuit 1104 converts an electrical signal into an electromagnetic signal for transmission, or converts a received electromagnetic signal into an electrical signal. Optionally, the radio frequency circuit 1104 includes: antenna systems, RF transceivers, one or more amplifiers, tuners, oscillators, digital signal processors, codec chipsets, subscriber identity module cards, and so forth. The radio frequency circuitry 1104 may communicate with other terminal devices via at least one wireless communication protocol. The wireless communication protocol includes, but is not limited to: the world wide web, metropolitan area networks, intranets, generation mobile communication networks (2G, 3G, 4G, and 5G), wireless local area networks, and/or WiFi (WIRELESS FIDELITY ) networks. In some embodiments, the radio frequency circuit 1104 may further include NFC (NEAR FIELD Communication) related circuits, which is not limited by the present application.

The display screen 1105 is used to display a UI (User Interface). The UI may include graphics, text, icons, video, and any combination thereof. When the display 1105 is a touch display, the display 1105 also has the ability to collect touch signals at or above the surface of the display 1105. The touch signal may be input to the processor 1101 as a control signal for processing. At this time, the display screen 1105 may also be used to provide virtual buttons and/or virtual keyboards, also referred to as soft buttons and/or soft keyboards. In some embodiments, the display 1105 may be one and disposed on the front panel of the terminal device 1100; in other embodiments, the display 1105 may be at least two, and disposed on different surfaces of the terminal device 1100 or in a folded design; in other embodiments, the display 1105 may be a flexible display disposed on a curved surface or a folded surface of the terminal device 1100. Even more, the display 1105 may be arranged in a non-rectangular irregular pattern, i.e., a shaped screen. The display screen 1105 may be made of materials such as an LCD (Liquid CRYSTAL DISPLAY) and an OLED (Organic Light-Emitting Diode).

The camera assembly 1106 is used to capture images or video. Optionally, the camera assembly 1106 includes a front camera and a rear camera. In general, a front camera is provided at a front panel of the terminal apparatus 1100, and a rear camera is provided at a rear surface of the terminal apparatus 1100. In some embodiments, the at least two rear cameras are any one of a main camera, a depth camera, a wide-angle camera and a tele camera, so as to realize that the main camera and the depth camera are fused to realize a background blurring function, and the main camera and the wide-angle camera are fused to realize a panoramic shooting and Virtual Reality (VR) shooting function or other fusion shooting functions. In some embodiments, the camera assembly 1106 may also include a flash. The flash lamp can be a single-color temperature flash lamp or a double-color temperature flash lamp. The dual-color temperature flash lamp refers to a combination of a warm light flash lamp and a cold light flash lamp, and can be used for light compensation under different color temperatures.

The audio circuit 1107 may include a microphone and a speaker. The microphone is used for collecting sound waves of users and environments, converting the sound waves into electric signals, and inputting the electric signals to the processor 1101 for processing, or inputting the electric signals to the radio frequency circuit 1104 for voice communication. For the purpose of stereo acquisition or noise reduction, a plurality of microphones may be provided at different portions of the terminal device 1100, respectively. The microphone may also be an array microphone or an omni-directional pickup microphone. The speaker is used to convert electrical signals from the processor 1101 or the radio frequency circuit 1104 into sound waves. The speaker may be a conventional thin film speaker or a piezoelectric ceramic speaker. When the speaker is a piezoelectric ceramic speaker, not only the electric signal can be converted into a sound wave audible to humans, but also the electric signal can be converted into a sound wave inaudible to humans for ranging and other purposes. In some embodiments, the audio circuit 1107 may also include a headphone jack.

A power supply 1108 is used to power the various components in terminal device 1100. The power supply 1108 may be an alternating current, a direct current, a disposable battery, or a rechargeable battery. When the power source 1108 comprises a rechargeable battery, the rechargeable battery may be a wired rechargeable battery or a wireless rechargeable battery. The wired rechargeable battery is a battery charged through a wired line, and the wireless rechargeable battery is a battery charged through a wireless coil. The rechargeable battery may also be used to support fast charge technology.

In some embodiments, terminal device 1100 also includes one or more sensors 1110. The one or more sensors 1110 include, but are not limited to: acceleration sensor 1111, gyroscope sensor 1112, pressure sensor 1113, optical sensor 1114, and proximity sensor 1115.

The acceleration sensor 1111 can detect the magnitudes of accelerations on three coordinate axes of the coordinate system established in the terminal apparatus 1100. For example, the acceleration sensor 1111 may be configured to detect components of gravitational acceleration in three coordinate axes. The processor 1101 may control the display screen 1105 to display the user interface in a landscape view or a portrait view according to the gravitational acceleration signal acquired by the acceleration sensor 1111. Acceleration sensor 1111 may also be used for the acquisition of motion data of a game or a user.

The gyro sensor 1112 may detect a body direction and a rotation angle of the terminal device 1100, and the gyro sensor 1112 may collect a 3D motion of the user on the terminal device 1100 in cooperation with the acceleration sensor 1111. The processor 1101 may implement the following functions based on the data collected by the gyro sensor 1112: motion sensing (e.g., changing UI according to a tilting operation by a user), image stabilization at shooting, game control, and inertial navigation.

The pressure sensor 1113 may be disposed at a side frame of the terminal device 1100 and/or at a lower layer of the display screen 1105. When the pressure sensor 1113 is provided at a side frame of the terminal apparatus 1100, a grip signal of the terminal apparatus 1100 by a user can be detected, and the processor 1101 performs left-right hand recognition or quick operation based on the grip signal collected by the pressure sensor 1113. When the pressure sensor 1113 is disposed at the lower layer of the display screen 1105, the processor 1101 realizes control of the operability control on the UI interface according to the pressure operation of the user on the display screen 1105. The operability controls include at least one of a button control, a scroll bar control, an icon control, and a menu control.

The optical sensor 1114 is used to collect the ambient light intensity. In one embodiment, the processor 1101 may control the display brightness of the display screen 1105 based on the intensity of ambient light collected by the optical sensor 1114. Specifically, when the intensity of the ambient light is high, the display luminance of the display screen 1105 is turned up; when the ambient light intensity is low, the display luminance of the display screen 1105 is turned down. In another embodiment, the processor 1101 may also dynamically adjust the shooting parameters of the camera assembly 1106 based on the intensity of ambient light collected by the optical sensor 1114.

A proximity sensor 1115, also referred to as a distance sensor, is typically provided on the front panel of the terminal device 1100. The proximity sensor 1115 is used to collect the distance between the user and the front surface of the terminal device 1100. In one embodiment, when the proximity sensor 1115 detects that the distance between the user and the front surface of the terminal device 1100 gradually decreases, the processor 1101 controls the display 1105 to switch from the bright screen state to the off screen state; when the proximity sensor 1115 detects that the distance between the user and the front surface of the terminal apparatus 1100 gradually increases, the processor 1101 controls the display screen 1105 to switch from the off-screen state to the on-screen state.

It will be appreciated by those skilled in the art that the structure shown in fig. 12 is not limiting and that terminal device 1100 may include more or fewer components than shown, or may combine certain components, or may employ a different arrangement of components.

Fig. 13 is a schematic structural diagram of a server according to an embodiment of the present application, where the server 1200 may include one or more processors 1201 and one or more memories 1202, where the one or more memories 1202 store at least one program code, and the at least one program code is loaded and executed by the one or more processors 1201 to implement the method for processing an instant communication message of a ticket-receiving device according to the foregoing embodiments of the method. Of course, the server 1200 may also have a wired or wireless network interface, a keyboard, an input/output interface, etc. for performing input/output, and the server 1200 may also include other components for implementing device functions, which are not described herein.

In an exemplary embodiment, there is also provided a computer readable storage medium having at least one program code stored therein, the at least one program code being loaded and executed by a processor to cause a computer to implement a method for processing an instant communication message of any of the order taking devices.

Alternatively, the above-mentioned computer readable storage medium may be a Read-Only Memory (ROM), a random access Memory (Random Access Memory, RAM), a Read-Only optical disk (Compact Disc Read-Only Memory, CD-ROM), a magnetic tape, a floppy disk, an optical data storage device, and the like.

In an exemplary embodiment, a computer program or a computer program product is also provided, where at least one computer instruction is stored, where the at least one computer instruction is loaded and executed by a processor, to cause a computer to implement a method for processing an instant communication message of any of the above-mentioned order taking devices.

It should be noted that, the information (including but not limited to user equipment information, user personal information, etc.), data (including but not limited to data for analysis, stored data, presented data, etc.), and signals related to the present application are all authorized by the user or are fully authorized by the parties, and the collection, use, and processing of the related data is required to comply with the relevant laws and regulations and standards of the relevant countries and regions. For example, the first instant messaging message, the second instant messaging message, the target reply content, the first reply message, the second reply message and the like related to the application are all acquired under the condition of full authorization.

It should be understood that references herein to "a plurality" are to two or more. "and/or", describes an association relationship of an association object, and indicates that there may be three relationships, for example, a and/or B, and may indicate: a exists alone, A and B exist together, and B exists alone. The character "/" generally indicates that the context-dependent object is an "or" relationship.

The above embodiments are merely exemplary embodiments of the present application and are not intended to limit the present application, any modifications, equivalent substitutions, improvements, etc. that fall within the principles of the present application should be included in the scope of the present application.

Claims

1. A method for processing instant messaging messages of order receiving equipment, the method comprising:

2. A method for processing instant messaging messages of order receiving equipment, the method comprising:

3. The method of claim 1, wherein the printer obtaining target reply content for the target information comprises:

the printer displays a plurality of alternative reply contents for the target information on the display screen;

the printer determines selected alternative reply content from the plurality of alternative reply contents, and takes the selected alternative reply content as the target reply content.

4. A method according to claim 3, wherein the printer further comprises a confirm key and at least two direction keys, the at least two direction keys corresponding to different selection directions; the printer displaying a plurality of alternative reply contents to the target information on the display screen, including:

The printer displays a reply list aiming at the target information on the display screen, wherein the reply list comprises a plurality of alternative reply contents, the at least two direction keys are used for selecting candidate reply contents from the plurality of alternative reply contents according to corresponding selection directions, and the display mode of the candidate reply contents is different from that of the unselected alternative reply contents;

the printer determining selected alternate reply content from the plurality of alternate reply content, comprising:

And the printer determines the candidate reply content currently selected in the reply list as the selected alternative reply content based on the triggering operation of the confirmation key.

5. A method according to claim 3, wherein the printer comprises a plurality of physical keys, different physical keys corresponding to different alternative reply content;

and the printer determines the alternative reply content corresponding to any physical key as the selected alternative reply content based on the triggering operation of any physical key.

6. The method of claim 3, wherein the display screen is a touch screen and the printer displays a plurality of alternative reply content to the target information on the display screen, comprising:

the printer displays a reply list aiming at the target information on the touch screen, wherein the reply list comprises a plurality of alternative reply contents and touch options corresponding to the alternative reply contents;

The printer determines any one of the alternative reply contents as the selected alternative reply content based on the fact that the touch options corresponding to the any one of the alternative reply contents are selected.

7. The method of any of claims 3-6, wherein the printer further comprises, prior to determining the selected alternate reply content from the plurality of alternate reply contents:

The printer plays voice prompt information through a loudspeaker of the printer, wherein the voice prompt information is used for prompting the selection of the target reply content from the plurality of candidate reply contents;

Or the printer displays text prompt information on a display screen of the printer, wherein the text prompt information is used for prompting the selection of the target reply content from the plurality of candidate reply contents.

8. The method of claim 2, wherein the printer includes a confirm button, the printer obtains target reply content for the target information, comprising:

The printer acquires a first voice signal, and obtains a first reply content aiming at the target information by carrying out voice recognition on the first voice signal;

And displaying the first reply content through the display screen, and taking the first reply content as target reply content aiming at the target information based on the triggering operation of the confirmation key, wherein the duration of the triggering operation is smaller than a duration threshold value.

9. The method of claim 8, wherein after the first reply content is displayed through the display screen, further comprising:

Based on the triggering operation of the confirmation key, wherein the time length of the triggering operation is greater than or equal to a time length threshold value, the printer acquires a second voice signal, and second reply content aiming at the target information is obtained by carrying out voice recognition on the second voice signal;

And displaying the second reply content through the display screen, and taking the second reply content as the target reply content aiming at the target information based on the triggering operation of the confirmation key, wherein the duration of the triggering operation is smaller than a duration threshold value.

10. A method for processing instant messaging messages of order receiving equipment, the method comprising:

11. An apparatus for processing an instant messaging message of a ticket receiving device, the apparatus comprising:

12. An apparatus for processing an instant messaging message of a ticket receiving device, the apparatus comprising:

The receiving module is further configured to receive the first reply message;

13. A system for processing instant messaging messages for order receiving devices, the system comprising: a platform server and a printer;