CN117527735A

CN117527735A - Page information processing method and device, user terminal and server

Info

Publication number: CN117527735A
Application number: CN202210907491.2A
Authority: CN
Inventors: 詹欣哲; 李昀晟; 魏丰莲; 邹涛
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2022-07-29
Filing date: 2022-07-29
Publication date: 2024-02-06

Abstract

The application discloses a page information processing method, a page information processing device, a user terminal, a server and a storage medium. The method comprises the following steps: responding to triggering operation of a target control in a display page, creating a session corresponding to the target control, and acquiring page identification information of the display page, wherein the display page is a page in a target subprogram; acquiring session content of a session; and sending the page identification information and the session content to the server so that the server manages the session content according to the page identification information. In the application, the server can manage the session content according to the page identification information, so that the management difficulty of the session content is reduced, and the management efficiency of the session content is improved.

Description

Page information processing method and device, user terminal and server

Technical Field

The present invention relates to the field of internet information processing technologies, and in particular, to a page information processing method, device, user terminal, server, and computer readable storage medium.

Background

With the development of the internet, various subroutines such as various applets and quick applications have been developed. The subprogram such as a small program (MiniProgram) is an application which can be used without downloading and installing, the dream of 'tentacle accessibility' of the application is realized, a user can open the application by sweeping or searching, the concept of 'running out and walking at one time' is reflected, and the user does not need to care whether to install too many applications.

Currently, the applet generally includes pages provided with customer service buttons, when a user encounters a problem in using the pages, the user can click on the customer service buttons in the pages, then create a customer service session by the applet, and the user can communicate with the customer service through the customer service session to solve the problem encountered by the user.

However, in the existing applet, management of session contents is required according to specific information included in the session contents, and management efficiency of session contents of the customer service session is low.

Disclosure of Invention

In view of this, embodiments of the present application provide a method, an apparatus, a user terminal, a server, and a computer readable storage medium for processing page information.

In a first aspect, an embodiment of the present application provides a method for processing page information, where the method is used in a user terminal, and the method includes: responding to triggering operation of a target control in a display page, creating a session corresponding to the target control, and acquiring page identification information of the display page, wherein the display page is a page in a target subprogram; acquiring session content of a session; and sending the page identification information and the session content to the server so that the server manages the session content according to the page identification information.

In a second aspect, an embodiment of the present application provides a method for processing page information, which is applied to a server, and the method includes: receiving page identification information and session content sent by a user terminal, wherein the page identification information is page identification information of a display page, the display page is a page in a target subprogram, the page identification information is acquired by the user terminal according to trigger operation of a target control in the display page, a session is created according to trigger operation of the target control in the display page, and the session content is acquired from the session; and managing the session content according to the page identification information.

In a third aspect, an embodiment of the present application provides a page information processing apparatus, configured to be used in a user terminal, where the apparatus includes: the creation module is used for responding to the triggering operation of the target control in the display page, creating a session corresponding to the target control, and acquiring page identification information of the display page, wherein the display page is a page in the target subprogram; the acquisition module is used for acquiring the session content of the session; and the sending module is used for sending the page identification information and the session content to the server so that the server manages the session content according to the page identification information.

Optionally, the target subroutine runs in a target application in the user terminal; the creation module is further used for responding to the triggering operation of the target control and creating a session in the target application program.

Optionally, the apparatus further comprises an exit module for exiting the session in response to an exit operation for the session; and displaying a session entry area corresponding to the session in the session list of the target application program, wherein the session entry area is used for entering the session under the triggering operation.

Optionally, the device further comprises a prompt module, which is used for acquiring object description information of the objects in the display page; and displaying a prompt control corresponding to the object description information in the session, wherein the prompt control is used for prompting whether to send the object description information.

Optionally, the prompt module is further configured to send a message including the object description information to a session member in the session in response to an operation on the prompt control.

Optionally, the sending module is further configured to transparently transmit the page identification information and the session content to the server, so that the server manages the session content according to the page identification information.

In a fourth aspect, an embodiment of the present application provides a page information processing apparatus, applied to a server, where the apparatus includes: the receiving module is used for receiving page identification information and session content sent by the user terminal, wherein the page identification information is page identification information of a display page, the display page is a page in a target subprogram, the page identification information is obtained by the user terminal according to triggering operation of a target control in the display page, a session is created according to triggering operation of the target control in the display page, and the session content is obtained from the session; and the management module is used for managing the session content according to the page identification information.

Optionally, the device further includes a request module, configured to send the page identification information and the session content to a target server corresponding to the acquisition request in response to the received acquisition request, so that the target server outputs the page identification information and the session content.

Optionally, the management module is further configured to divide the session content corresponding to the same page identification information into a session group, to obtain at least one session group; and analyzing the at least one session group to obtain a session analysis result corresponding to the at least one session group.

Optionally, the management module is further configured to send the page identification information and the session information to the third party server, so that the third party server divides the session content corresponding to the same page identification information into a session group to obtain at least one session group, and analyzes the at least one session group to obtain a session analysis result corresponding to the at least one session group.

In a fifth aspect, an embodiment of the present application provides a user terminal, including a processor and a memory; the memory stores a computer program which when executed by the processor implements the method described above.

In a sixth aspect, embodiments of the present application provide a server, including a processor and a memory; the memory stores a computer program which when executed by the processor implements the method described above.

In a seventh aspect, embodiments of the present application provide a computer readable storage medium having a computer program stored thereon, which when executed by a processor, implements the method described above.

In an eighth aspect, embodiments of the present application provide a computer program product comprising a computer program which, when executed by a processor, implements the method described above.

According to the page information processing method, the device, the user terminal, the server and the computer readable storage medium, the session is created and page identification information of the display page is acquired through responding to the triggering operation of the target control in the display page, and the page identification information and session content of the session are sent to the server, so that the server can manage the session content according to the page identification information, management difficulty of the session content is reduced, and management efficiency of the session content is improved.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are needed in the description of the embodiments will be briefly introduced below, it being obvious that the drawings in the following description are only some embodiments of the present application, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.

Fig. 1 shows a schematic diagram of a system architecture according to an embodiment of the present application;

FIG. 2 is a flowchart of a page information processing method according to an embodiment of the present application;

FIG. 3 is a flowchart of a page information processing method according to another embodiment of the present application;

FIG. 4 is a flowchart of a page information processing method according to still another embodiment of the present application;

FIG. 5 illustrates an interface diagram of a session in an embodiment of the present application;

FIG. 6 is a flowchart of a page information processing method according to still another embodiment of the present application;

FIG. 7 shows a schematic diagram of a presentation page in an embodiment of the present application;

FIG. 8 shows an interaction diagram of a page processing flow in an embodiment of the present application;

FIG. 9 illustrates an interface diagram of yet another session in an embodiment of the present application;

FIG. 10 illustrates an interface diagram of a session list in an embodiment of the present application;

FIG. 11 is an interaction diagram illustrating yet another page processing flow in an embodiment of the present application;

FIG. 12 is a block diagram showing a page information processing apparatus according to an embodiment of the present application;

fig. 13 is a block diagram showing a page information processing apparatus according to still another embodiment of the present application;

Fig. 14 is a block diagram of a user terminal according to an embodiment of the present application;

fig. 15 shows a schematic structural diagram of a server according to an embodiment of the present application.

Detailed Description

The following description of the embodiments of the present application will be made clearly and fully with reference to the accompanying drawings, in which it is evident that the embodiments described are only some, but not all, of the embodiments of the present application. All other embodiments, which can be made by one of ordinary skill in the art without undue burden from the present disclosure, are within the scope of the present disclosure.

Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this application belongs. The terminology used herein is for the purpose of describing embodiments of the present application only and is not intended to be limiting of the present application.

Applet technology has become an important part of many applications, especially applications such as instant messaging software. However, after the developer issues the applet, the instant messaging software does not understand the page information in the applet because of the openness of the applet, so in some scenes, such as a customer service scene, when the user clicks the "customer service" button in the applet page, the instant messaging software cannot obtain any user operation information except the "click", and no additional information exists when the user operation information is pushed to the customer service developer. Therefore, the inventor proposes the page information processing method in the embodiment of the application so as to facilitate a developer to do further information processing.

The page information processing method provided in the present application may be applied to a system as shown in fig. 1, which may include a server 10 and a user terminal 20.

The server 10 in the system may be an independent physical server, a server cluster or a distributed system formed by a plurality of physical servers, or a cloud server providing cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communication, middleware services, domain name services, security services, CDNs (Content Delivery Network, content delivery networks), basic cloud computing services such as big data and artificial intelligent platforms, and the like.

The user terminal 20 in the system may be, but is not limited to, a smart phone, a tablet computer, a notebook computer, a desktop computer, a game console, a vehicle-mounted device, a wearable device, a television, and the like. The user terminal 20 installs various Applications (APP) therein, including instant messaging software and the like. At least one sub-Program can be run in the application Program, the sub-Program can be software built in or embedded in the application Program for realizing certain independent functions, for example, the sub-Program can comprise an applet, a quick application and the like, wherein the applet (Mini Program) is software for directly providing various services for users based on a platform (such as instant messaging software), and for example, the applet can be a shopping applet, a social applet, a game applet and the like.

To achieve instant communication between the user terminals 20, the user terminals 20 and the server 10 may be connected through a network. The network may be a wide area network or a local area network, or a combination of both.

In this embodiment of the present application, a user may send a trigger operation to a target control of a display page in a target subroutine running in the user terminal 20, then the target subroutine creates a session corresponding to the target control based on the trigger operation, obtains page identification information of the display page, and then the user terminal 20 sends the page identification information and session content of the session to a server, and the server 10 manages the session content according to the page identification information.

The server 10 can perform grouping management, grouping presentation, and the like on the session content through the page identification information pair.

The following describes the embodiments of the present application in detail with reference to the accompanying drawings.

Referring to fig. 2, fig. 2 shows a flowchart of a page information processing method according to an embodiment of the present application, where the method may be applied to a user terminal, and the user terminal may be the user terminal 20 shown in fig. 1, and the method includes:

s110, responding to triggering operation of a target control in a display page, creating a session corresponding to the target control, and acquiring page identification information of the display page, wherein the display page is a page in a target subprogram.

The target subprogram may be any subprogram running in any one of the application programs in the user terminal, the target subprogram may include a plurality of pages, and the presentation page may refer to one or more pages of the plurality of pages of the target subprogram. For example, the shopping subroutine may include an item detail page, a person-center page, a shopping cart page, and an order detail page as a presentation page.

The presentation page may include a plurality of controls, such as cards, buttons, and the like. The target control is a control configured therein and is used for creating a session corresponding to the target control and acquiring page identification information of the display page under the triggering operation of a user. The triggering operation on the target control in the presentation page may refer to operations such as clicking the target control, double clicking the target control, and the like. The session of the corresponding target control can be created in the target subprogram, or the session can be created in the target application program operated by the target subprogram.

The page identification information may be a character string for describing the presentation page, and the page identification information may be a character string in any format, for example, the page identification information may be a page name of the presentation page, and the page identification information may also be a result of encoding the page name of the presentation page by an encoding technique (for example, MD5 encoding or hash operation). The page identification information is used to represent the information of the page from which the target control is derived, so the page identification information may also be called as the page source information (session-from) corresponding to the target control.

For example, the shopping applet a may be used as a target subroutine, the order details page a of the shopping applet a may be used as a presentation page, the customer service button B in the order details page a is a target control, when the customer clicks the customer service button B, the shopping applet a creates an order details customer service session B corresponding to the customer service button B in response to the clicking operation, and acquires page identification information "the order details page a in the applet a", where the order details customer service session B is used for the customer to consult the customer service for related problems such as order details.

As an implementation manner, after the session is created based on the triggering operation for the target control, the session is connected to a corresponding session terminal or session robot (such as a customer service terminal or a customer service robot) through the server, and meanwhile, the session terminal or the session robot in the session can automatically send a first message, so that a user can see the message sent by the session terminal or the session robot first when entering the session, and quick response of communication is realized.

The configured target control itself has a function of creating a session corresponding to the target control, and before executing S110, the target code may be acquired, and the target control is configured by using the target code, so that the target control has a function of creating a session corresponding to the target control, and also has a function of acquiring page identification information of the presentation page. The object code may be code or pseudo code based on any one computer language, for example, the object code and the code configuring the subroutine are code in the same computer language.

S120, obtaining the session content of the session.

Session content may refer to all dialog messages between a user and a session terminal (or session bot) in a created session corresponding to a target control.

As an embodiment, a preset acquisition condition may be set, and when the preset acquisition condition is satisfied, the target subroutine acquires the newly added session content, and uses the newly added session content and the session content obtained by satisfying the acquisition condition as all session contents.

The preset acquisition condition may be that a message is sent at the session terminal (or the session robot) or each time the user sends a message, for example, the user C1 sends a message, the target subroutine acquires the message as a new session content, and then the customer service replies a message as a further new session content through the session terminal C2.

The preset collection condition may also be that the number of messages between the user and the session terminal (or the session robot) reaches a preset number (for example, 10 messages), for example, the user C3 sends 5 messages, meanwhile, the customer service replies 5 messages through the session terminal C4, the number of messages reaches the preset number, the target subroutine takes the 10 messages as the newly added session content, then the user C3 sends 75 messages again, meanwhile, the customer service replies 3 messages through the session terminal C4, the number of messages reaches the preset number is determined, and the target subroutine takes the 10 messages as the newly added session content.

The preset acquisition conditions may also be at preset time intervals (e.g., every 3 minutes). For example, the user C5 and the session terminal C6 transmit 4 messages in total between 6 minutes and 8 minutes, the 4 messages being determined as one newly added session content, and thereafter, the user C5 and the over-session terminal C6 transmit 8 messages in total between 9 minutes and 11 minutes, the 8 messages being determined as another newly added session content.

And S130, the page identification information and the session content are sent to the server, so that the server manages the session content according to the page identification information.

In this embodiment, the target subroutine is executed in the target application in the user terminal, and the server may refer to an official server of the target application, for example, the target subroutine D is executed in the target application D, and the server refers to an official server of the target application D.

When the page identification information of the display page is obtained in response to the triggering operation of the target control in the display page, the page description information can be sent to the server in real time. After the session is created, when a preset acquisition condition is met, acquiring newly-added session content, and sending the newly-added session content to a server in real time. When the session is ended, all the newly added session contents form all the session contents, that is, the session contents can be sent to the server in batches, and each time the preset acquisition condition is met, one batch of newly added session contents is acquired and sent in real time.

As one implementation, a user may register an account number (or a user ID, which may be information such as a user name, a certificate number, etc.) with a target subroutine, and after the registration is successful, the server of the target application interacts with the subroutine server so that the server of the target application configures a user information storage space for the user, which may be associated by the user's account number. After a user logs in a target subprogram through a registered account, if page identification information and session content of a display page are acquired, the user terminal sends the page identification information and the session content to a server, and the server stores the page identification information and the session content in a corresponding user information storage space according to the user account.

The server managing the session content according to the page identification information may refer to grouping or displaying the session content according to the page identification information.

For example, the server may divide the sessions with the same page identification information into a group in the sessions corresponding to the plurality of users, and then analyze the session content after grouping to obtain an analysis result of the session content. For another example, the server may return the page identification information and the corresponding session content to the user for display according to an information acquisition request including the page identification information sent by other users.

As an embodiment, S130 may include: and the page identification information and the session content are transmitted to the server, so that the server manages the session content according to the page identification information.

Transparent transmission refers to transparent transmission, and is only responsible for transmitting the transmitted content from a source address to a destination address without any change to the content of service data, regardless of the transmitted service content in communication. The page identification information and the session content are transmitted to the server in a transparent transmission mode, the page identification information and the session content cannot be changed, and the integrity of the page identification information and the session content is ensured.

In some embodiments, after the target sub-program obtains the page identification information and the session content, the page identification information and the session content are transmitted to the target application program of the user terminal, and then the target application program transmits the page identification information and the session content to the server.

In this embodiment, by performing a triggering operation on the target control in the presentation page, a session is created, page identification information of the presentation page is obtained, and the page identification information and session content of the session are sent to the server, so that the server can manage the session content according to the page identification information, thereby reducing management difficulty of the session content and improving management efficiency of the session content.

Referring to fig. 3, fig. 3 is a flowchart illustrating a page information processing method according to another embodiment of the present application, where the method may be applied to a user terminal, and the user terminal may be the user terminal 20 shown in fig. 1, and the method includes:

s210, responding to triggering operation of a target control in a display page, creating a session corresponding to the target control in a target application program, and acquiring page identification information of the display page, wherein the display page is a page in a target subprogram.

The target subprogram may be run in the target application program, and when a trigger operation for the target control in the presentation page is received, the target subprogram calls an interface (for example, jsapi) of the target application program, so as to create a session corresponding to the target control in the target application program through the interface of the target application program.

The session corresponding to the target control is created in the target application program, so that the interface of the session corresponding to the target control and the session interface of the target application program belong to the same interface, the isolation between the created session and the session of the target application program is eliminated, and the visual experience of a user is improved.

S220, acquiring session content of the session.

And S230, the page identification information and the session content are sent to the server, so that the server manages the session content according to the page identification information.

The descriptions of S220-S230 refer to the descriptions of S120-S130 above, and are not repeated here.

S240, responding to the exit operation for the session, and exiting the session; and displaying a session entry area corresponding to the session in the session list of the target application program, wherein the session entry area is used for entering the session under the triggering operation.

It should be noted that S220 to S230 may be performed before S240 or after S240.

After creating a session, the user communicates with a session object in the created session, which may be referred to as a session terminal or a session robot. An exit control may be included in the session, where the exit control is used to exit the session under an exit operation, and the exit operation may refer to clicking the exit control and double clicking the exit control. The exit control may not be set in the session, and at this time, the exit operation may be to point to a left-slide screen, a right-slide screen, or the like.

After exiting the session, the session may be retained in a session list of the target application, where the session list includes at least one session entry area, each session entry area for entering a corresponding session under a triggering operation, which may be a pointing to hit the session entry area.

In this embodiment, after the session is exited, the session entry area of the session is reserved in the session list of the target application program, and the user can enter the corresponding session by directly sending a trigger operation to the session entry area, and does not need to reenter the subroutine to enter the session, so that the operation flow of reentering the session is reduced, and the communication efficiency is improved.

Referring to fig. 4, fig. 4 is a flowchart illustrating a page information processing method according to still another embodiment of the present application, where the method may be applied to a user terminal, and the user terminal may be the user terminal 20 shown in fig. 1, and the method includes:

s310, responding to triggering operation of a target control in a display page, creating a session corresponding to the target control, and acquiring page identification information of the display page, wherein the display page is a page in a target subprogram.

S320, obtaining the session content of the session.

S330, the page identification information and the session content are sent to the server, so that the server manages the session content according to the page identification information.

The descriptions of S310-S330 refer to the descriptions of S110-S130 above, and are not repeated here.

S340, acquiring object description information of an object in a display page; and displaying a prompt control corresponding to the object description information in the session, wherein the prompt control is used for prompting whether to send the object description information.

The objects in the display page can display the main object in the page, for example, the object in the commodity detail page is commodity, the object in the news display page is news, and the object in the video display page is video.

The object description information of the object may refer to information for describing the object. For example, when the object is a commodity, the object description information is detailed information of the commodity, when the object is a video, the video description information may be a video title or a video abstract, and when the object is news, the object description information may be a news title or a news abstract.

The prompt control may refer to a control including object description information, where the prompt control is used to prompt whether to send the object description information.

As shown in a of fig. 5, the object subroutine F is a shopping applet, and creates a session according to a trigger operation for the item detail page F, in which a prompt control G is displayed, and the prompt control G is used to prompt the user whether to send item detail information of the item G in the item detail page F.

And S350, responding to the determining operation of the prompt control, and sending a message comprising the object description information to the session member in the session.

It should be noted that S340 to S350 may be performed before S320 to S330 or after S320 to S330.

The session members may include the user himself and the session object, and the session members may further include a third party member for supervising the session, and the session object may communicate with the user in the session through a server corresponding to the session object. The session object may include an object for a service such as consultation by a user, including a session terminal or a session robot.

The server corresponding to the session object and the server of the target application may be the same server, or the server corresponding to the session object and the server of the target subroutine may be the same server, or the server corresponding to the session object may be a server different from both the server of the target application and the server of the target subroutine.

As one embodiment, the prompt control may be provided with a determination button and a cancel button, the user clicks the determination button to send a determination operation to the prompt control, and then the user terminal sends a message including object description information to the session member in the session; the user clicks the cancel button, sends a cancel operation to the prompt control, the prompt control disappears, and no message including the object description information is sent to the session members in the session.

As another embodiment, the prompt control may not include any button, if the user clicks the prompt control within a preset time period (for example, 30s or 40 s) after the session is created, it indicates that a determining operation is sent to the prompt control, at this time, a message including object description information is sent to a session member in the session by the user terminal, if the user does not click the prompt control within the preset time period after the session is created, it indicates that a cancel operation is sent to the prompt control, the prompt control disappears, and a message including the object description information is not sent to the session member in the session.

If the user clicks the prompt control within a preset time period after the session is created, the user terminal sends a message comprising commodity detail information of the commodity g to session members in the session. After a message of the article detail information of the article g is sent to the session member in the session, the session includes a message Z of the article detail information of the article g in the session as shown in b in fig. 5.

In this embodiment, the prompt control is displayed in the session, and the information including the object description information can be directly sent to the session members in the session through the determining operation of the user on the prompt control, so that the user does not need to manually edit the object description information, and the communication efficiency is improved.

Referring to fig. 6, fig. 6 shows a flowchart of a method for processing page information according to still another embodiment of the present application, where the method may be applied to a server, and the user terminal may be the server 10 shown in fig. 1, and the method includes:

s410, receiving page identification information and session content sent by a user terminal, wherein the page identification information is page identification information of a display page, the display page is a page in a target subroutine, the page identification information is obtained by the user terminal according to triggering operation of a target control in the display page, a session is created according to triggering operation of the target control in the display page, and the session content is obtained from the session.

The description of S410 refers to the descriptions of S110 and S120 above, and will not be repeated here.

S420, managing the session content according to the page identification information.

As an embodiment, S420 may include: and responding to the received acquisition request, and sending the page identification information and the session content to a target server corresponding to the acquisition request so as to enable the target server to output the page identification information and the session content.

The target server may be a customer service server, where the customer service server sends an acquisition request to the server, and the server returns page identification information and session content to the customer service server, where the customer service server outputs the page identification information and the session content to customer service personnel, so that the customer service personnel can intuitively observe the page identification information and the session content.

In some embodiments, the session may be connected to a corresponding session terminal or session robot via a customer service server. The session terminal or the session robot sends an acquisition request to the server through the customer service server, the server returns the page identification information and the session content to the session terminal or the session robot through the customer service server, and the session terminal or the session robot outputs the page identification information and the session content so that customer service personnel can intuitively observe the page identification information and the session content.

As yet another embodiment, S420 may include: dividing session content corresponding to the same page identification information into a session group to obtain at least one session group; and analyzing the at least one session group to obtain a session analysis result corresponding to the at least one session group.

The server may store the respective page identification information and session content of a plurality of users, and may divide the session content corresponding to the same page identification information into a session group, thereby obtaining at least one session group, and realizing distribution of the session content. After the session group is obtained, the session content in the session group is analyzed to obtain a session content analysis result, wherein the session content analysis result can refer to the information such as the shared requirement, the shared query, the shared attention point and the like of the session content of different users in the session group.

For example, the server stores page identification information and session content of 10 users for the shopping subroutine H, wherein the page identification information includes page identification information I and page identification information J, the session content corresponding to the page identification information I includes session content of 6 users, the session content corresponding to the page identification information J includes session content corresponding to 4 users, and the session content of 10 users is divided into 2 session groups: the method comprises the steps that a conversation group 1 corresponding to page identification information I and a conversation group 2 corresponding to page identification information J are used, through conversation contents in the conversation group 1, an obtained conversation content analysis result is whether an object K in a display page corresponding to the page identification information I is posted or not, and through conversation contents in the conversation group 1, an obtained conversation content analysis result is whether an object L in the display page corresponding to the page identification information I supports return or not.

As yet another embodiment, S420 may include: and sending the page identification information and the session information to a third-party server so that the third-party server divides the session content corresponding to the same page identification information into a session group to obtain at least one session group, and analyzing the at least one session group to obtain a session analysis result corresponding to the at least one session group.

The third party server may refer to a server of the target subroutine, or a server for managing session information (which may be including session content and page identification information) of the target subroutine, different from the server of the target application. For example, the third party server may be a developer server of the target subroutine or an ERP (Enterprise Resource Planning ) database server of the target subroutine, or the like.

As still another embodiment, the server may store session contents of each of the plurality of users, the session contents of each user including session contents of the user under the plurality of presentation pages, and S420 may further include: according to the page identification information, determining pages with association relation; and dividing the session content corresponding to the page with the association relation into a session group aiming at each user to obtain the association session group corresponding to each user, and obtaining the personal session analysis result corresponding to each user according to the session content in the association session group of each user.

The page with the association relationship can refer to a display page corresponding to the same object, object information in the display page can be obtained according to the page identification information, and the display page with the same object information is used as the page with the association relationship. And dividing all session contents corresponding to the pages with the association relationship into a session group aiming at each user to obtain the association session group of the user.

For example, for the user S, the product detail page, the order page and the after-sales consultation page corresponding to the product L may be pages with association relationships, where session contents corresponding to the three pages with association relationships are divided into one session group as an association session group of the user S.

The user personal session analysis result may refer to information such as a query, a focus point of the user for the object, whether there is a malicious complaint, etc., for example, whether the user S pays attention for the commodity L is determined according to session content in the associated session group of the user S, the expiration date of the user S for the commodity L is in question, and the user S does not have a malicious complaint for the commodity L.

As yet another embodiment, S420 may further include: dividing session content corresponding to the same page identification information into a session group to obtain at least one session group; counting the hit times of preset complaint keywords in the conversation content of each conversation group, determining a target conversation group with the hit times higher than the preset times in at least one conversation group, determining a display page corresponding to the target conversation group as a target page, outputting page prompt information, and prompting the target page to be a serious complaint page by the page prompt information.

The preset complaint keywords can be set, for example, the preset complaint keywords can be poor in experience, bad in taste, difficult to use or complaint of me, and the like, the preset times can be determined based on requirements or actual display pages, for example, the preset times of commodity detail pages are 5 times, and the preset times of after-sale consultation pages are 8 times.

When the hit times corresponding to one session group reach the preset times, determining that the complaint condition of the session group is serious, determining the display page corresponding to the session group as a target page, and outputting page prompt information for prompting that the target page is a serious complaint page, so that a user can timely adjust the target page according to the page prompt information.

As yet another embodiment, S420 may further include: dividing session content corresponding to the same page identification information into a session group to obtain at least one session group; analyzing at least one session group to obtain a session analysis result corresponding to the at least one session group, wherein the session analysis result at least comprises focus information and query information; and generating questionnaire information according to the focus information and the query information, sending the questionnaire information to the target user terminal of the corresponding session group, and receiving a questionnaire result returned by the target user terminal for the questionnaire information.

The focus information may refer to demand information, attention information, and the like common to a plurality of users corresponding to the same session group, and the query information may refer to query information common to a plurality of users corresponding to the same session group. According to the focus information and the query information, the questionnaire information is generated, and the questionnaire information can comprise the focus information and the query information, so that a user feeds back a questionnaire result based on the questionnaire information.

The questionnaire result may include a feedback result for the focus information and a feedback result for the query information, the feedback result for the focus information may include the focus information being accurate or the focus information being inaccurate, the feedback result for the focus information may further include the focus information which the user determines by himself or herself and which the user sends through the user terminal, the feedback result for the query information may include the query information being accurate or the query information being inaccurate, and the feedback result for the query information may further include a new query in which the user is conscious and which the user sends through the user terminal.

In this embodiment, the server may manage the session content according to the page identifier information of the presentation page, and does not need to manage the session content according to specific information included in the session content, thereby reducing management difficulty of the session content and improving management efficiency of the session content.

In order to facilitate understanding of the solution provided by the embodiments of the present application, a description will be made below of a page information processing method of the present application with reference to a specific scenario and accompanying drawings.

In this scenario, the target application is application M, the target subroutine is travel applet N, the presentation page is detail page N in travel applet N, and the target control is customer service button. Referring to fig. 7, fig. 7 shows a detail page N of the travelling applet N, where the detail page N may include related information such as picture information, name, prompt, etc. of the travelling place, and may also include a customer service button.

Referring to fig. 8, after the user clicks the customer service button, the travel applet N of the user terminal creates a session in the target application M, and the created session is shown in fig. 9, and the session may be a travel detail consultation session corresponding to the detail page N. The travel applet N of the user terminal acquires the page source information of the customer service button (namely, the page identification information of the detail page N), the travel applet N of the user terminal sends the page source information to the application program M, the application program M sends the page source information to a server corresponding to the application program M through the user terminal, the server corresponding to the application program M stores the page source information, the application program M can also send the page description information to a developer server (namely, a third party server corresponding to the travel applet N), and the developer server can also store the page source information.

The application program M can also acquire the session content in the created session, and send the session content to a server corresponding to the application program M, and the server corresponding to the application program M stores the session content; the application M may also send the session content to the developer server, which may also store the session content.

Further, as shown in fig. 9, the created session may further include an exit control, and when the user clicks the exit control, the user terminal exits the session and displays a session list of the target application. The session list of the target application is shown in fig. 10, and the session list includes a plurality of session entry areas, where a session entry area E (an area outlined by a dotted line) is used to access the session shown in fig. 9.

As shown in fig. 11, if the page source information and the session content are stored in the server corresponding to the application program M, the customer service may open a session at a workstation (which may refer to a device or a platform connected to the customer service server for customer communication) through the customer service server, obtain the session content from the workstation to the transit service (one of the services in the travel applet N for forwarding the message) of the travel applet N, and then obtain the page source information and the session content from the service corresponding to the application program M by the transit service of the travel applet N, and return the page source information and the session content from the server.

The transfer service of the travel applet N receives and transfers the page source information and the session content to the workbench, and the workbench directly displays the page source information and the session content, so that customer service can directly observe the displayed session content.

In this scenario, cross-system transmission of page source information and session content across four systems, application M, travel applet N, customer service server, and developer server, is achieved. Meanwhile, data transmission can be performed among the application program M, the travelling applet N, the customer service server and the developer server in a transparent transmission mode, so that the transmitted data are complete and accurate.

Referring to fig. 12, fig. 12 shows a block diagram of a page information processing apparatus according to an embodiment of the present application, for a user terminal, which may be the user terminal 20 in fig. 1, and the apparatus 1100 includes:

the creation module 1110 is configured to create a session corresponding to a target control in a presentation page in response to a trigger operation on the target control, and obtain page identification information of the presentation page, where the presentation page is a page in a target subroutine;

an acquisition module 1120, configured to acquire session content of a session;

And the sending module 1130 is configured to send the page identification information and the session content to the server, so that the server manages the session content according to the page identification information.

Optionally, the target subroutine runs in a target application in the user terminal; the creation module 710 is further configured to create a session in the target application in response to a triggering operation on the target control.

Optionally, the sending module 1130 is further configured to transparently transmit the page identification information and the session content to the server, so that the server manages the session content according to the page identification information.

Referring to fig. 13, fig. 13 shows a block diagram of a page information processing apparatus according to another embodiment of the present application, which is used by a server, and a user terminal may be the server 10 in fig. 1, and the apparatus 1200 includes:

the receiving module 1210 is configured to receive page identification information and session content sent by a user terminal, where the page identification information is page identification information of a presentation page, the presentation page is a page in a target subroutine, the page identification information is obtained by the user terminal according to a trigger operation on a target control in the presentation page, a session is created according to a trigger operation on the target control in the presentation page, and the session content is obtained from the session;

the management module 1220 is configured to manage session content according to the page identification information.

Optionally, the management module 1220 is further configured to divide the session content corresponding to the same page identifier information into a session group, to obtain at least one session group; and analyzing the at least one session group to obtain a session analysis result corresponding to the at least one session group.

Optionally, the management module 1220 is further configured to send the page identification information and the session information to a third party server, so that the third party server divides the session content corresponding to the same page identification information into a session group to obtain at least one session group, and analyzes the at least one session group to obtain a session analysis result corresponding to the at least one session group.

It should be noted that, the device embodiments in the present application and the foregoing method embodiments correspond to each other, and specific principles in the device embodiments may refer to the content in the foregoing method embodiments, which is not described herein again.

Fig. 14 is a block diagram of a user terminal according to an embodiment of the present application. The user terminal may be the user terminal 20 in fig. 1, and the computer system 1300 of the user terminal shown in fig. 14 is only an example, and should not impose any limitation on the functions and use scope of the embodiments of the present application.

As shown in fig. 14, the computer system 1300 includes a central processing unit (Central Processing Unit, CPU) 1301, which can perform various appropriate actions and processes, such as performing the methods in the above-described embodiments, according to a program stored in a Read-Only Memory (ROM) 1302 or a program loaded from a storage portion 1308 into a random access Memory (Random Access Memory, RAM) 1303. In the RAM 1303, various programs and data required for the system operation are also stored. The CPU1301, ROM1302, and RAM 1303 are connected to each other through a bus 1304. An Input/Output (I/O) interface 1305 is also connected to bus 1304.

In some embodiments, the following components are connected to the I/O interface 1305: an input section 1306 including a keyboard, a mouse, and the like; an output portion 1307 including a Cathode Ray Tube (CRT), a liquid crystal display (Liquid Crystal Display, LCD), and the like, a speaker, and the like; a storage portion 1308 including a hard disk or the like; and a communication section 1309 including a network interface card such as a LAN (Local Area Network ) card, a modem, or the like. The communication section 1309 performs a communication process via a network such as the internet. The drive 1310 is also connected to the I/O interface 1305 as needed. Removable media 1311, such as magnetic disks, optical disks, magneto-optical disks, semiconductor memory, and the like, is installed as needed on drive 1310 so that a computer program read therefrom is installed as needed into storage portion 1308.

In particular, according to embodiments of the present application, the processes described above with reference to flowcharts may be implemented as computer software programs. For example, embodiments of the present application include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method shown in the flowcharts. In such embodiments, the computer program may be downloaded and installed from a network via the communication portion 1309 and/or installed from the removable medium 1311. When executed by a Central Processing Unit (CPU) 1301, performs the various functions defined in the system of the present application.

It should be noted that, the computer readable medium shown in the embodiments of the present application may be a computer readable signal medium or a computer readable storage medium, or any combination of the two. The computer readable storage medium can be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples of the computer-readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-Only Memory (ROM), an erasable programmable read-Only Memory (Erasable Programmable Read Only Memory, EPROM), flash Memory, an optical fiber, a portable compact disc read-Only Memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present application, however, a computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, with computer-readable program code embodied therein. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wired, etc., or any suitable combination of the foregoing.

Referring to fig. 15, fig. 15 is a schematic structural diagram of a server according to an embodiment of the present application, and the server may be the server 10 in fig. 1. The server 800 includes a Central Processing Unit (CPU) 801, a system memory 804 including a Random Access Memory (RAM) 802 and a Read Only Memory (ROM) 803, and a system bus 805 connecting the system memory 804 and the central processing unit 801. The server 800 also includes a basic input/output system (I/O system) 806 for facilitating the transfer of information between various devices within the computer, and a mass storage device 807 for storing an operating system 813, application programs 810, and other program modules 815.

The basic input/output system 806 includes a display 808 for displaying information and an input device 809, such as a mouse, keyboard, or the like, for user input of information. Wherein both the display 808 and the input device 809 are connected to the central processing unit 801 via an input output controller 810 connected to the system bus 805. The basic input/output system 806 may also include an input/output controller 810 for receiving and processing input from a number of other devices, such as a keyboard, mouse, or electronic stylus. Similarly, the input output controller 810 also provides output to a display screen, a printer, or other type of output device.

The mass storage device 807 is connected to the central processing unit 801 through a mass storage controller (not shown) connected to the system bus 805. The mass storage device 807 and its associated computer-readable media provide non-volatile storage for the access stratum server 800. That is, the mass storage device 807 may include a computer readable medium (not shown) such as a hard disk or CD-ROM drive.

Computer readable media may include computer storage media and communication media without loss of generality. Computer storage media includes volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data. Computer storage media includes RAM, ROM, EPROM, EEPROM, flash memory or other solid state memory technology, CD-ROM, DVD or other optical storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices. Of course, those skilled in the art will recognize that computer storage media are not limited to the ones described above. The system memory 804 and mass storage device 807 described above may be collectively referred to as memory.

According to various embodiments of the invention, server 800 may also operate by a remote computer connected to the network through a network, such as the Internet. I.e., server 800 may be connected to a network 812 through a network interface unit 811 connected to the system bus 805, or may be connected to other types of networks or remote computer systems (not shown) using the network interface unit 811.

The memory further comprises one or more programs, the one or more programs are stored in the memory, and the one or more programs contain instructions for performing the two-dimensional code generation method and/or the common verification method provided by the embodiment of the invention.

The flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present application. Where each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

The units involved in the embodiments of the present application may be implemented by means of software, or may be implemented by means of hardware, and the described units may also be provided in a processor. Wherein the names of the units do not constitute a limitation of the units themselves in some cases.

As another aspect, the present application also provides a computer-readable storage medium, which may be contained in the user terminal and the server described in the above embodiments; or may exist alone without being assembled into the user terminal and the server. The computer readable storage medium has stored thereon a computer program which, when executed by a processor, implements the method of any of the above embodiments.

According to one aspect of embodiments of the present application, there is provided a computer program product comprising a computer program stored in a computer readable storage medium. The processor of the user terminal or server reads the computer program from the computer readable storage medium, and the processor executes the computer program so that the user terminal or server performs the method in any of the above embodiments.

It should be noted that although in the above detailed description several modules or units of a device for action execution are mentioned, such a division is not mandatory. Indeed, the features and functions of two or more modules or units described above may be embodied in one module or unit, in accordance with embodiments of the present application. Conversely, the features and functions of one module or unit described above may be further divided into a plurality of modules or units to be embodied.

From the above description of embodiments, those skilled in the art will readily appreciate that the example embodiments described herein may be implemented in software, or may be implemented in software in combination with the necessary hardware. Thus, the technical solution according to the embodiments of the present application may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (which may be a CD-ROM, a usb disk, a mobile hard disk, etc.) or on a network, comprising several instructions to cause a user terminal or server to perform the method according to the embodiments of the present application.

In this application, the authorization of the object needs to be obtained by the information such as the object interaction data, the identity information of the object, and the subscription information of the object, and after the authorization of the object to the information such as the object interaction data, the identity information of the object, and the subscription information of the object is obtained, the information can be processed, so as to meet the requirements of the related law.

Other embodiments of the present application will be apparent to those skilled in the art from consideration of the specification and practice of the embodiments disclosed herein. This application is intended to cover any variations, uses, or adaptations of the application following, in general, the principles of the application and including such departures from the present disclosure as come within known or customary practice within the art to which the application pertains. It is to be understood that the present application is not limited to the precise arrangements and instrumentalities shown in the drawings, which have been described above, and that various modifications and changes may be effected without departing from the scope thereof. The scope of the application is limited only by the appended claims.

Finally, it should be noted that: the above embodiments are only for illustrating the technical solution of the present application, and are not limiting thereof; although the present application has been described in detail with reference to the foregoing embodiments, one of ordinary skill in the art will appreciate that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not drive the essence of the corresponding technical solutions to depart from the spirit and scope of the technical solutions of the embodiments of the present application.

Claims

1. A method for processing page information, which is used for a user terminal, the method comprising:

responding to triggering operation of a target control in a display page, creating a session corresponding to the target control, and acquiring page identification information of the display page, wherein the display page is a page in a target subprogram;

acquiring the session content of the session;

and sending the page identification information and the session content to a server so that the server manages the session content according to the page identification information.

2. The method according to claim 1, wherein the target subroutine is run in a target application in the user terminal; the responding to the triggering operation of the target control in the display page creates a session corresponding to the target control, and comprises the following steps:

and responding to the triggering operation of the target control, and creating the session in the target application program.

3. The method of claim 2, wherein the responding to the triggering operation of the target control, after the session is created in the target application program, the method further comprises:

In response to an exit operation for the session, exiting the session;

and displaying a session entry area corresponding to the session in a session list of the target application program, wherein the session entry area is used for entering the session under a triggering operation.

4. The method of claim 1, wherein after creating a session corresponding to a target control in a presentation page in response to a trigger operation on the target control, the method further comprises:

acquiring object description information of an object in the display page;

and displaying a prompt control corresponding to the object description information in the session, wherein the prompt control is used for prompting whether to send the object description information.

5. The method of claim 4, wherein after displaying the prompt control corresponding to the object description information in the session, the method further comprises:

and responding to the determining operation of the prompt control, and sending a message comprising the object description information to a session member in the session.

6. The method of claim 1, wherein the sending the page identification information and the session content to a server to cause the server to manage the session content according to the page identification information comprises:

And transmitting the page identification information and the session content to a server, so that the server manages the session content according to the page identification information.

7. A page information processing method, characterized by being applied to a server, the method comprising:

receiving page identification information and session content sent by the user terminal, wherein the page identification information is page identification information of a display page, the display page is a page in a target subprogram, the page identification information is acquired by the user terminal according to triggering operation on a target control in the display page, the session is created according to triggering operation on the target control in the display page, and the session content is acquired from the session;

and managing the session content according to the page identification information.

8. The method of claim 7, wherein after receiving the page identification information and the session content transmitted by the user terminal, the method further comprises:

and responding to the received acquisition request, and sending the page identification information and the session content to a target server corresponding to the acquisition request so as to enable the target server to output the page identification information and the session content.

9. The method of claim 7, wherein managing the stored session information according to the page identification information comprises:

dividing session content corresponding to the same page identification information into a session group to obtain at least one session group;

and analyzing the at least one session group to obtain a session analysis result corresponding to the at least one session group.

10. The method of claim 7, wherein managing the stored session information according to the page identification information comprises:

and sending the page identification information and the session information to a third party server, so that the third party server divides session content corresponding to the same page identification information into a session group to obtain at least one session group, and analyzes the at least one session group to obtain a session analysis result corresponding to the at least one session group.

11. A page information processing apparatus for a user terminal, the apparatus comprising:

the creation module is used for responding to the triggering operation of the target control in the display page, creating a session corresponding to the target control, and acquiring page identification information of the display page, wherein the display page is a page in a target subprogram;

The acquisition module is used for acquiring the session content of the session;

and the sending module is used for sending the page identification information and the session content to a server so that the server manages the session content according to the page identification information.

12. A page information processing apparatus, characterized by being applied to a server, comprising:

the receiving module is used for receiving page identification information and session content sent by the user terminal, wherein the page identification information is page identification information of a display page, the display page is a page in a target subprogram, the page identification information is acquired by the user terminal according to triggering operation of a target control in the display page, the session is created according to triggering operation of the target control in the display page, and the session content is acquired from the session;

and the management module is used for managing the session content according to the page identification information.

13. A user terminal comprising a memory and a processor, the memory storing a computer program, characterized in that the processor implements the steps of the method of any of claims 1 to 6 when the computer program is executed.

14. A server comprising a memory and a processor, the memory storing a computer program, characterized in that the processor implements the steps of the method of any of claims 7 to 10 when the computer program is executed.

15. A computer readable storage medium, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, implements the steps of the method of any of claims 1 to 10.