CN116155583A - Intelligent terminal remote monitoring method and system - Google Patents
Intelligent terminal remote monitoring method and system Download PDFInfo
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- CN116155583A CN116155583A CN202310077400.1A CN202310077400A CN116155583A CN 116155583 A CN116155583 A CN 116155583A CN 202310077400 A CN202310077400 A CN 202310077400A CN 116155583 A CN116155583 A CN 116155583A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/20—Network architectures or network communication protocols for network security for managing network security; network security policies in general
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K13/00—Conveying record carriers from one station to another, e.g. from stack to punching mechanism
- G06K13/02—Conveying record carriers from one station to another, e.g. from stack to punching mechanism the record carrier having longitudinal dimension comparable with transverse dimension, e.g. punched card
- G06K13/04—Details, e.g. flaps in card-sorting apparatus
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/02—Banking, e.g. interest calculation or account maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0677—Localisation of faults
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
- H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
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Abstract
The invention provides an intelligent terminal remote monitoring method and system, wherein the method comprises the following steps: acquiring and executing a security policy from the monitoring server, wherein the security policy is used for setting application states of the software function and each hardware function module; acquiring and executing a behavior strategy from a monitoring server, wherein the behavior strategy is used for setting a permission state for executing each use behavior; acquiring running state information of each hardware functional module, and uploading the running state information to a monitoring server; judging whether the current use behavior violates the behavior strategy, if so, limiting the use of the software function and each hardware function module, and uploading behavior abnormality information to a monitoring server. The invention can realize the remote monitoring of the card issuing equipment and simultaneously ensure the compliance use of the card issuing equipment.
Description
Technical Field
The invention relates to the technical field of intelligent terminals, in particular to a remote monitoring method and a remote monitoring system for an intelligent terminal.
Background
Intelligent terminals are widely used in various fields of life. The bank handles related business through the intelligent terminal, wherein the card issuing business can be completed through the intelligent terminal card issuing equipment.
For example, for a social security related service, the card issuing device is connected to the social security system through a social security interface provided by the butt-joint social security, so that the card issuing device has the capability of processing the social security related service, including processing the social security card application, the replacement card, the new card, the password modification and other services.
The card issuing equipment is beneficial to popularization of social security service, and brings potential safety hazards, such as misuse of social security interfaces, data leakage caused by management problems of banks, and non-compliance card issuing.
The existing social security system only can inquire the card issuing condition of a bank, cannot monitor the specific use condition of card issuing equipment, for example, cannot monitor whether the card issuing equipment is illegally connected to a USB flash disk or a non-secure network, whether software which is not subjected to security authentication is installed, whether the equipment is carried out privately, and the like, so that the hidden danger is difficult to solve. And different network points of the bank have the difference of operation capability and service level, so that the problem of timely processing the social security business process can not be guaranteed.
Disclosure of Invention
The first object of the invention is to provide an intelligent terminal remote monitoring method for monitoring card issuing equipment.
The second purpose of the invention is to provide another intelligent terminal remote monitoring method for realizing the monitoring of the card issuing equipment.
The third object of the invention is to provide an intelligent terminal remote monitoring system for realizing the intelligent terminal remote monitoring method.
In order to achieve the first object, the present invention provides a remote monitoring method for an intelligent terminal, which includes the following steps: acquiring and executing a security policy from a monitoring server, wherein the security policy is used for setting software functions running on card issuing equipment and application states of hardware function modules on the card issuing equipment; acquiring and executing a behavior strategy from the monitoring server, wherein the behavior strategy is used for setting the permission state of executing each use behavior of the card issuing equipment; acquiring running state information of each hardware functional module, and uploading the running state information to the monitoring server; and judging whether the current use behavior violates the behavior policy, if so, limiting the use of the software function and each hardware function module, and uploading behavior abnormality information to the monitoring server.
According to the scheme, the application state of the card issuing equipment is set through the security policy, so that the software function and the hardware function modules of the card issuing equipment can be controlled, the use of the card issuing equipment is limited through the behavior policy, the non-compliance use behavior can be blocked in time, the data leakage is prevented, meanwhile, the running state information and the behavior abnormality information are uploaded to the monitoring server, and the monitoring server can timely determine the abnormality of the card issuing equipment and conduct corresponding control. The invention can realize the remote monitoring of the card issuing equipment and simultaneously ensure the compliance use of the card issuing equipment.
Further, the behavior policy includes at least one of the following: the use of each of the hardware function modules is allowed only at a preset geographical location, and the communication is allowed only using a preset network.
Therefore, the permission state of each use behavior of the card issuing equipment can be set arbitrarily according to the requirement.
Further, the security policy may be one or more of the following: shielding USB port, shielding access of preset website, shielding software installation function and shielding screenshot function.
Therefore, the application states of the software function and the hardware function module of the card issuing equipment can be set arbitrarily according to the requirements, so that available functions and unavailable functions on the card issuing equipment are determined.
And further, after executing the security policy, acquiring the card making consumable information and uploading the card making consumable information to the monitoring server.
Therefore, the card making consumable information of the card issuing equipment can be monitored.
The further scheme is that after the security policy is executed, a request for connecting the customer service system is sent to the monitoring server.
It follows that a solution can be sought by connecting the customer service system in case of failure of the card issuing device or unclear business processes.
In order to achieve the second object, the present invention provides a remote monitoring method for an intelligent terminal, wherein: the security policy and the behavior policy are sent to the client; acquiring the running state information and the behavior abnormality information from the client; and generating an analysis report according to the running state information and the abnormal behavior information, and sending the analysis report to a social security card management system.
According to the scheme, the security policy and the behavior policy are sent to the client to control the card sending equipment, and the state of the card sending equipment is monitored through the acquired running state information and the acquired behavior abnormality information, so that the remote monitoring of the card sending equipment is realized.
When receiving a request of connecting a customer service system, the method connects a target customer service system corresponding to the request of the connecting customer service system, and establishes communication between the client and the target customer service system.
Therefore, the target customer service system can be a client of a bank social security center, and can also be a customer service end of a manufacturer for producing the card making equipment.
In order to achieve the third object, the present invention provides a remote monitoring system of an intelligent terminal, including: the system comprises a client, a monitoring server and a social security card management system, wherein the client is connected with the monitoring server, and the monitoring server is connected with the social security card management system; the client and the monitoring server are used for executing the remote monitoring method of the intelligent terminal.
According to the scheme, the social security card management system can remotely monitor the client through the monitoring server, so that remote monitoring of card issuing equipment carrying the client is realized.
The system further comprises a customer service system, wherein the customer service system is connected with the monitoring server.
Drawings
FIG. 1 is a system frame diagram of the intelligent terminal remote monitoring system of the present invention.
Fig. 2 is a flow chart of the intelligent terminal remote monitoring system of the present invention.
The invention is further described below with reference to the drawings and examples.
Detailed Description
In the intelligent terminal remote monitoring method, the monitoring server side sends the security policy and the behavior policy to the client side, and the client side sends the running state information and the behavior abnormality information to the monitoring server side, so that the monitoring of the card issuing equipment carrying the client side is realized.
An intelligent terminal remote monitoring system embodiment:
referring to fig. 1, the intelligent terminal monitoring system of the invention comprises a client 1, a monitoring server 2, a social security card management system 3 and a customer service system 4, wherein the client 1 is in communication connection with the monitoring server 2, and the monitoring server 2 is respectively in communication connection with the social security card management system 3 and the customer service system 4.
The client 1 operates on a card issuing device, and the card issuing device can be a card issuing device fixed in a bank or a portable card issuing device capable of carrying out business. The hardware functional modules of the card issuing device generally include: printer, ID card reader, camera, cipher keyboard, fingerprint instrument, receipt printer, etc. The social security card managing system 3 provides an accessed social security interface for the monitoring server 2, so that the monitoring server 2 can transfer service data between the card sending equipment and the social security card managing system, the service data comprise contact information and the like of users handling current services, and the monitoring server 2 can acquire security policies and behavior policies from the social security card managing system. The customer service system 4 may be a customer service end of a manufacturer that produces the card making device, or may be a customer service end of a bank social security service center.
The monitoring server 2 operates on a server, and the server stores security policies and behavior policies. The security policy is used for setting application states of the software functions and the hardware function modules on the card sending device, namely setting available software functions or hardware functions and unavailable software functions or hardware functions in the software functions and the hardware functions on the card sending device. The security policy may include one or more of the following: shielding USB port, shielding access of preset website, shielding software installation function, shielding screenshot function, etc. The action policy is used to set a permission status for executing each usage action of the card issuing device, and the action policy may be one or more of the following: the use of each hardware function module is allowed only in a preset geographic location, the communication is allowed only by using a preset network, and the social security service is allowed only (for example, the activation is allowed only, so that the card issuing service cannot be performed).
The client 1 is connected to the monitoring server 2 through a specific network, for example, a card making device fixed in a bank may be connected to the monitoring server 2 through an intranet, and a portable card making device may be provided to connect to the monitoring server 2 through a mobile network and a VPN. The monitoring server 2 can be connected to the social security card management system 3 through an intranet and connected to the customer service system 4 through a private line.
The monitoring server 2 controls the client 1 through the security policy and the behavior policy, acquires the running state information and the behavior abnormality information of the card making equipment from the client 1, generates an analysis report, and sends the analysis report to the social security card management system 3, so that the remote monitoring of the card making equipment is realized, and the details are shown in the following intelligent terminal remote monitoring method embodiment.
The embodiment of the intelligent terminal remote monitoring method comprises the following steps:
the embodiment is realized based on the intelligent terminal remote monitoring system, wherein the client and the monitoring server are used for remotely monitoring the intelligent terminal through the computer program. Specifically, referring to fig. 2, step S1 is first executed, where the monitoring server sends a security policy and a behavior policy to the client. The security policies and behavior policies may be pre-configured and stored on the server or obtained from the social security card managing system. When the client is started up and self-started, the client sends a request for acquiring the security policy and the behavior policy to the monitoring server, and the monitoring server receives the request and then sends the security policy and the behavior policy to the client.
And continuing to execute the step S2, and executing the security policy and the behavior policy by the client. The security policy enables the client to use the function of the security policy license, and the behavior policy enables the client to execute the usage behavior licensed by the behavior policy.
And then executing step S3, the client acquires the running state information and the card making consumable information of each hardware functional module, and uploads the running state information and the card making state information to the monitoring server. When the client executes the security policy and the behavior policy, the client can perform corresponding social security service processing, and at this time, the client can periodically acquire the operation state information of each hardware functional module and the card making consumable information, wherein the operation state information is the state of the hardware functional module, for example, the operation state of a printer, and the card making consumable information is the remaining state of materials related to card making in card issuing equipment. Therefore, the monitoring server can timely know whether each hardware functional module of the card issuing equipment fails or not and whether the card issuing equipment lacks materials or not.
Then, step S4 is executed, where the client determines whether the current usage behavior violates the behavior policy. In this embodiment, the behavior policy is that each hardware function is allowed to be used only at a preset geographic location, where the preset geographic location may be a preset bank location, so that the card issuing device can only be used at the bank location, when the card making device is in use, the client side will determine the current geographic location, so as to compare the geographic location with the preset geographic location, if not, it is determined that the current behavior is in violation of the behavior policy, at this time, step S5 is continuously executed, otherwise step S7 is executed.
When determining that the current usage behavior violates the behavior policy, step S5 is executed, where the client limits the usage of the software function and each hardware function module, and uploads the behavior anomaly information to the monitoring server. The use of the software function and each hardware function module is limited, so that the card issuing equipment can be ensured to be used under a preset behavior strategy.
And then executing step S6, wherein the monitoring server side sends an evaluation questionnaire to a user who transacts the social security service when the current social security service is completed. The monitoring server can forward the service data between the card device and the social security card management system, so that an evaluation questionnaire can be sent to a user who transacts the social security service in a short message mode when the current social security service is completed, and the evaluation of the user on service transaction is obtained.
And then executing step S7, wherein the monitoring server generates an analysis report according to the running state information, the behavior abnormality information and the evaluation questionnaire, and sends the analysis report to the social security card management system. The analysis report records the running state of the card issuing equipment, the early warning information records, the user satisfaction records and other information within a certain period of time, and the early warning information records comprise records of violating the action policy. The analysis report may be displayed in a text, a chart, or the like, and the invention is not particularly limited. Therefore, the social security bureau can check the information such as the failure rate, the situation of the violation of the behavior policy, the user satisfaction and the like of the card issuing equipment of each bank through the social security card management system, realize the management and control of the card issuing equipment, and supervise the banks to solve the problems and improve the service quality.
In other embodiments, when the client obtains the running state information of each hardware module, the client determines whether each hardware module fails, so that when the hardware module fails, a connection customer service system request is sent to the monitoring server, and the monitoring server establishes communication between the card issuing equipment and the customer service system of the card issuing equipment provider according to the connection customer service system request, thereby providing equipment data for the card issuing equipment provider, requesting the card issuing equipment provider to remotely diagnose the card issuing equipment failure, and providing a solution. When the monitoring server receives the running state information, whether the hardware module of the card issuing equipment fails or not can be determined, so that a responsible person of the card issuing equipment is informed to process in time in a mode of short message notification and the like.
In other embodiments, when the monitoring server receives the card making consumable information, the card issuing equipment responsible person is informed to process in time in a mode of short message notification and the like when the number of the card making consumable information is reduced to a certain value, and the early warning information record comprises the card making consumable information.
In other embodiments, for example, in the process that the service personnel carries the portable client side and goes out to transact the social security service, if the service personnel has a problem on the social security service, a request of connecting the customer service system can be sent to the monitoring server side, and the monitoring server side establishes communication between the card issuing device and the social security service center of the bank according to the request of changing the connection customer service system, so that the social security service center of the bank can be requested to provide guidance on transacting the social security service.
In summary, the intelligent terminal remote monitoring method of the invention realizes the safety control of the card issuing equipment through the preset safety strategy and behavior strategy, namely, whether the card issuing equipment is allowed to use the corresponding software function or the hardware module function is set through the safety strategy, and whether the card issuing equipment is used illegally is monitored through the behavior strategy, so that the potential safety hazard that the card issuing equipment is abused is avoided. In addition, for the remote monitoring of equipment service condition, card making consumable and fault condition, measures can be taken in time to deal with the problem, the proceeding of business handling is ensured, and the service experience is improved.
Claims (9)
1. The intelligent terminal remote monitoring method is characterized by comprising the following steps of:
acquiring and executing a security policy from a monitoring server, wherein the security policy is used for setting software functions running on card issuing equipment and application states of hardware function modules on the card issuing equipment;
acquiring and executing an action strategy from the monitoring server, wherein the action strategy is used for setting permission states for executing all use actions of the card issuing equipment;
acquiring running state information of each hardware functional module, and uploading the running state information to the monitoring server;
and judging whether the current use behavior violates the behavior policy, if so, limiting the use of the software function and each hardware function module, and uploading behavior abnormality information to the monitoring server.
2. The intelligent terminal remote monitoring method as claimed in claim 1, wherein:
the behavior policy includes at least one of: the use of each of the hardware function modules is allowed only at a preset geographical location, and the communication is allowed only using a preset network.
3. The intelligent terminal remote monitoring method according to claim 1 or 2, wherein:
the security policy may be one or more of the following: shielding USB port, shielding access of preset website, shielding software installation function and shielding screenshot function.
4. The intelligent terminal remote monitoring method as claimed in claim 1, wherein:
and after executing the security policy, acquiring the card making consumable information and uploading the card making consumable information to the monitoring server.
5. The intelligent terminal remote monitoring method as claimed in claim 1, wherein:
and after executing the security policy, sending a request for connecting the customer service system to the monitoring server.
6. A remote monitoring method of an intelligent terminal is characterized in that:
transmitting the security policy and the behavior policy described in the intelligent terminal remote monitoring method according to any one of claims 1 to 5 to the client;
acquiring the operation state information and the behavior abnormality information in the intelligent terminal remote monitoring method according to any one of claims 1 to 5 from the client;
and generating an analysis report according to the running state information and the abnormal behavior information, and sending the analysis report to a social security card management system.
7. The remote monitoring method of claim 6, wherein:
when a connection customer service system request is received, connecting a target customer service system corresponding to the connection customer service system request, and establishing communication between the client and the target customer service system.
8. The utility model provides a remote monitering system of intelligent terminal which characterized in that includes:
the system comprises a client, a monitoring server and a social security card management system, wherein the client is connected with the monitoring server, and the monitoring server is connected with the social security card management system;
the client is used for executing the remote monitoring method of the intelligent terminal according to any one of claims 1 to 5;
the monitoring server is used for executing the remote monitoring method of the intelligent terminal according to claim 6 or 7.
9. The remote monitoring system of the intelligent terminal according to claim 8, further comprising:
and the customer service system is connected with the monitoring server.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202310077400.1A CN116155583A (en) | 2023-01-13 | 2023-01-13 | Intelligent terminal remote monitoring method and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202310077400.1A CN116155583A (en) | 2023-01-13 | 2023-01-13 | Intelligent terminal remote monitoring method and system |
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| Publication Number | Publication Date |
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| CN116155583A true CN116155583A (en) | 2023-05-23 |
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| CN202310077400.1A Pending CN116155583A (en) | 2023-01-13 | 2023-01-13 | Intelligent terminal remote monitoring method and system |
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| CN (1) | CN116155583A (en) |
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- 2023-01-13 CN CN202310077400.1A patent/CN116155583A/en active Pending
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