CN115482631A

CN115482631A - Information interaction method and device

Info

Publication number: CN115482631A
Application number: CN202211102836.3A
Authority: CN
Inventors: 刘旭
Original assignee: Lazas Network Technology Shanghai Co Ltd; Zhejiang Koubei Network Technology Co Ltd
Current assignee: Lazas Network Technology Shanghai Co Ltd; Zhejiang Koubei Network Technology Co Ltd
Priority date: 2022-09-09
Filing date: 2022-09-09
Publication date: 2022-12-16
Anticipated expiration: 2042-09-09
Also published as: CN115482631B

Abstract

The embodiment of the invention discloses an information interaction method and device, wherein when a pickup character string serving as a pickup certificate is input, the pickup character string is verified based on a historical record, under the condition that the pickup character string does not exist in the historical record and has a similar relation with the historical record, the pickup character string is judged to have errors, and necessary prompt is carried out on an inputter based on a verification result.

Description

Information interaction method and device

Technical Field

The invention relates to the technical field of Internet, in particular to an information interaction method and device.

Background

Remote intelligent devices, such as intelligent cabinets, may enable express delivery or temporary storage of purchased meals. The user can establish delivery orders for express delivery or takeaway through interaction between the mobile terminal and the e-commerce server. After the delivery order is established, based on the related delivery order, the user terminal or the storage terminal can further interact with the intelligent cabinet or the intelligent cabinet server to control the intelligent cabinet or the intelligent cabinet server to open the cabinet door, and the delivery target is taken out/stored. Therefore, the whole distribution process can be developed according to preset business logic under the control of the server by taking the intelligent cabinet as a transfer hub, so that the scheduling of large-scale electronic commerce services is realized.

In the prior art, a plurality of different delivery platforms or electronic commerce platforms share an intelligent cabinet, that is, orders of the plurality of platforms are transferred by the intelligent cabinet provided by one of the platforms or a third party. For such services, if the intelligent cabinet operation platform and the delivery order platform cannot share data with each other, the cabinet opening information of the intelligent cabinet cannot be notified to the pickup through the intelligent cabinet operation platform. Usually, the distributor will input a pick-up character string which can be known by the person according to the rule without notification as the pick-up password. Therefore, after the pickup person receives the notice of the delivery order platform, the pickup person can directly input the pickup character string into the intelligent cabinet to open the corresponding grid for pickup. However, when the distributor initially inputs the pickup character string, an input error may occur, which may cause the following pickup person to be unable to pick up the pickup, thereby reducing the operating efficiency of the platform. Furthermore, since the intelligent cabinet server does not contain relevant contact information of the pickup user, it is difficult to give the delivery person or pickup user an effective prompt as a delivery order capable of sharing data.

Disclosure of Invention

In view of this, embodiments of the present invention provide an information interaction method and apparatus, which further improve an information interaction manner based on an intelligent cabinet, improve utilization efficiency of the intelligent cabinet, and improve utilization efficiency of the entire system.

In a first aspect, an embodiment of the present invention provides an information interaction method, where the method includes:

displaying a storage interaction page, wherein the storage interaction page is used for triggering the target intelligent cabinet to store the storage in an open cabinet, the storage interaction page comprises a first input control used for inputting a pickup character string, and the pickup character string is a character string associated with a pickup user identifier;

checking the pickup character string input through the first input control; and

and prompting an input error in response to the fact that the pickup character string is not matched with the historical record and has a similar relation with the historical record, wherein the historical record comprises the pickup character string corresponding to the historical storage order in a preset range.

In a second aspect, an embodiment of the present invention provides an information interaction method, where the method includes:

receiving a pickup character string uploaded by a client, wherein the pickup character string is a character string associated with a pickup user identifier, and the pickup character string is used for triggering the intelligent cabinet to open the cabinet so as to facilitate pickup operation;

checking the pickup character string according to a history record, wherein the history record comprises pickup character strings corresponding to historical storage orders in a preset range;

and in response to the fact that the pickup character string does not match the history record and has a similar relation with the history record, prompting the storage terminal to input an error.

In a third aspect, an embodiment of the present invention provides an information interaction apparatus, where the apparatus includes:

the system comprises a page display unit, a storage interaction page and a storage interaction unit, wherein the storage interaction page is used for triggering the target intelligent cabinet to store the storage, the storage interaction page comprises a first input control used for inputting a pickup character string, and the pickup character string is a character string associated with a pickup user identifier;

the checking unit is used for checking the pickup character string input through the first input control; and

and the prompting unit is used for responding to the fact that the pickup character string is not matched with the historical record and has a similar relation with the historical record, and prompting an input error, wherein the historical record comprises the pickup character string corresponding to the historical storage order in a preset range.

In a fourth aspect, an embodiment of the present invention provides an information interaction apparatus, where the apparatus includes:

the receiving unit is used for receiving a pickup character string uploaded by a client, wherein the pickup character string is a character string associated with a pickup user identifier, and the pickup character string is used for triggering the intelligent cabinet to open the cabinet so as to facilitate pickup operation;

the checking unit is used for checking the pickup character string according to a historical record, wherein the historical record comprises pickup character strings corresponding to historical storage orders in a preset range;

and the prompt sending unit is used for responding to the fact that the pickup character string is not matched with the history record and has a similar relation with the history record, and prompting the storage terminal for input errors.

In a fifth aspect, there is provided a computer readable storage medium having stored thereon computer program instructions which, when executed by a processor, implement the method according to the above aspects.

In a sixth aspect, an electronic device is provided, the device comprising:

a memory for storing one or more computer program instructions;

a processor, the one or more computer program instructions being executable by the processor to implement the method of the above aspects.

According to the information interaction method and device provided by the embodiment of the invention, when the pickup character string serving as the pickup certificate is input, the pickup character string is checked based on the historical records, and under the condition that the pickup character string does not exist in the historical records and has a similar relation with the historical records, the pickup character string is judged to be possible to have errors, and necessary prompt is performed on an inputter based on the checking result, so that compared with general principle prompt, the input error of the pickup character string can be found and prompted in a targeted manner, pickup failure caused by the input error is avoided, the use of customer service resources is reduced, the automation level is improved, and the use experience of a user and the operating efficiency of an intelligent cabinet platform are improved.

Drawings

The above and other objects, features and advantages of the present invention will become more apparent from the following description of embodiments of the present invention with reference to the accompanying drawings, in which:

FIG. 1 is a schematic diagram of an information interaction system according to an embodiment of the present invention;

FIG. 2 is a schematic diagram of an intelligent cabinet according to an embodiment of the invention;

FIG. 3 is a flow chart of an information interaction method of an embodiment of the present invention;

FIG. 4 is an exemplary interface diagram of a save interaction page of an embodiment of the present invention;

FIG. 5 is a flowchart illustrating the verification of a pickup string according to an embodiment of the present invention;

FIG. 6 is a flow chart of determining a type of a stock order according to an embodiment of the present invention;

FIG. 7 is a flowchart illustrating interaction between a terminal and a server in an implementation manner according to an embodiment of the present invention;

FIG. 8 is a flow chart of information interaction of a server in an implementation manner of the embodiment of the present invention;

FIG. 9 is a schematic diagram of an interface for inputting a pickup character string on a storage interaction page according to an embodiment of the present invention;

FIG. 10 is a depiction of an exemplary interface for prompting a save interaction page in accordance with an embodiment of the present invention;

FIG. 11 is a depiction of an exemplary interface for prompting a deposit item interaction page in accordance with an embodiment of the present invention;

FIG. 12 is a diagram of an information interaction apparatus according to an embodiment of the present invention;

FIG. 13 is a diagram illustrating an information interaction apparatus suitable for a server according to an embodiment of the present invention;

fig. 14 is a schematic diagram of an electronic device according to an embodiment of the invention.

Detailed Description

The present invention will be described below based on examples, but the present invention is not limited to only these examples. In the following detailed description of the present invention, certain specific details are set forth. It will be apparent to one skilled in the art that the present invention may be practiced without these specific details. Well-known methods, procedures, components and circuits have not been described in detail so as not to obscure the present invention.

Further, those of ordinary skill in the art will appreciate that the drawings provided herein are for illustrative purposes and are not necessarily drawn to scale.

Unless the context clearly requires otherwise, throughout this application, the words "comprise", "comprising", and the like are to be construed in an inclusive sense as opposed to an exclusive or exhaustive sense; that is, what is meant is "including but not limited to".

In the description of the present application, it is to be understood that the terms "first," "second," and the like are used for descriptive purposes only and are not to be construed as indicating or implying relative importance. In addition, in the description of the present invention, "a plurality" means two or more unless otherwise specified.

In the following description, an internet meal delivery platform is taken as an example for explanation, and it should be understood that the solution of the embodiment of the present invention is also applicable to other types of electronic commerce platforms with intelligent cabinets for transit, such as fresh food delivery or express delivery platforms. It should be understood that all the information required to be obtained from the client or the user side in the present application is obtained under the condition of obtaining the user's explicit authorization.

As described above, when a plurality of platforms share one intelligent cabinet system, or the platforms use an intelligent cabinet system provided by a third party, since data sharing and communication channels for user information between the platforms and the intelligent cabinet system are limited, storage orders and delivery orders of the intelligent cabinet and information of the user (for example, a terminal identifier of a pickup user) cannot be bound, and thus, a function cannot be implemented in which, like a platform distributor, after the distributor stores a delivery target in the intelligent cabinet, a pickup voucher is directly notified to a pickup terminal held by the pickup user, or the pickup user can directly open a cabinet by using his or her own ID through interaction with the intelligent cabinet (for example, code scanning or short-range wireless communication). In this case, the non-platform distributor is required to enter the pickup string (i.e., the pickup password). In the following description, non-platform distributors indicate that items to be stored and recipient information, etc. are not recorded in the platform in advance. Generally, the pickup character string uses information associated with the terminal identifier of the pickup terminal, for example, 4 digits after the mobile phone number tail number of the pickup terminal. Therefore, the distributor does not need to inform the pickup user of the pickup password, and the pickup user can know that the information (for example, 4 bits behind the mobile phone number tail number) associated with the terminal identification of the distributor is input according to the relevant rule of the system prompt. However, during the peak period of delivery, the distributor is easy to input errors, so that the subsequent pickup user cannot rely on the pickup character string associated with the terminal identifier to complete pickup, and only can contact the distributor or the delivery platform to solve the related problems through a customer service channel. This can reduce the user experience and the operational efficiency of the system. Although some prior arts uniformly prompt the input person to perform repeated confirmation, for example, let the input person input twice, on one hand, this further reduces the efficiency of delivery interaction, and on the other hand, such confirmation prompt lacks pertinence and cannot effectively reduce the input error probability of the pickup character string.

In view of the above, the embodiment of the present invention checks the input character string to complete effective detection and prompt of possible input errors through the history of the intelligent cabinet system by using the own data of the intelligent cabinet system without exact delivery information.

Fig. 1 is a schematic diagram of an information interaction system according to an embodiment of the present invention. As shown in fig. 1, the information interaction system includes an intelligent cabinet server 11, a plurality of intelligent cabinets 12, a plurality of pickup terminals 13, and a plurality of distribution terminals 14.

The intelligent cabinet server 11 may communicate with the intelligent cabinet 12 and the distribution terminal 14 via a network, and perform interaction of human-machine interaction information and control information between the above devices. The intelligent cabinet 12 is used for transferring the food bought by the user. That is, after the deliverer having the delivery terminal 14 places the meal item in the intelligent cabinet 12, the inputted pickup character string is stored in the intelligent cabinet server 11 or the intelligent cabinet 12. The pickup user who holds the pickup terminal 13 can then open the cabinet lattice of the intelligent cabinet 12 by interactively inputting the pickup character string with the intelligent cabinet server 11 or the intelligent cabinet 12 to pick up the purchased food.

In the embodiment of the present invention, the smart cabinet server 11 is a general-purpose computing device having functions of storage, information processing, and communication, and may be a single computer, a plurality of computers having parallel processing capability, a computer cluster arranged in a distributed manner, or a cloud server carried by distributed computing hardware devices by using a virtual technology.

In an embodiment of the present invention, as shown in fig. 2, the intelligent cabinet 12 includes a cabinet body 121 having a plurality of cabinet compartments. The cabinet compartment has a space for storing items. The cabinet compartment has at least one cabinet door 121a. The cabinet door 121a is disposed on the cabinet body 121 in an openable and closable manner, and is used for closing the corresponding cabinet lattice. The intelligent cabinet 12 further comprises a control device 122 and an action mechanism 123. The actuating mechanism 123 includes an electrically controlled lock/unlock structure provided corresponding to each cabinet door 121a. The control device 122 is connected to the actuating mechanism 123, and the control structure 122 can control the actuating mechanism 123 to unlock and open a specific cabinet door 121a according to the related control logic, so that the dispenser can put in the article or the pickup user can take out the article. In some alternative implementations, the control device 122 may be a general purpose computing device, such as an industrial personal computer. In other alternative implementations, the control device 122 may be a dedicated data processing or control device. The actuating mechanism 123 may be an electromechanical system disposed near the cabinet door and capable of driving and locking/unlocking the cabinet door, and the cabinet door is locked and unlocked by an electrically controlled lock, and is driven to open or close by an elastic restoring member (e.g., a spring) or a motor. The control device 122 has a communication module, and can be connected to the internet or a private network in a wired or wireless manner, communicate with the server 11, and report the state of the cabinet door (e.g., whether the cabinet door is normally opened, whether the cabinet door is locked, etc.) and/or the state of the cabinet compartment (e.g., the temperature in the cabinet compartment or whether the cabinet compartment has articles placed therein) to the server 11. Meanwhile, the control device 122 may receive an instruction to open or close the cabinet door of a specific cabinet from the server 11. In some implementations, the smart cabinet 12 may also include a human interaction device 124 and a close range communication device 125. The human-computer interaction device 124 may be a display with a touch function, or may be a display screen and a keyboard disposed on one side. The short-range communication apparatus 125 can wirelessly communicate with a terminal device, such as a user terminal or a distribution terminal, in a short distance. The short range communication device 125 includes at least one of an optical reading device, a bluetooth communication device, a Zigbee communication device, an Ultra Wide Band (UWB) communication device, and a wireless local area network communication device. A terminal device may be used to establish a communication connection with the intelligent cabinet 12 in the vicinity thereof for interaction. The man-machine interaction device 124 can also be directly used for interacting with the intelligent cabinet.

In an embodiment of the present invention, the pickup terminal 13 and the distribution terminal 14 may be general-purpose data processing devices suitable for installing and running specific applications, such as a mobile phone, a tablet computer, a portable computer, a smart watch, smart glasses, or other smart wearable devices. It should be understood that in some application scenarios, the pickup terminal 13 and the delivery terminal 14 may also be dedicated devices in the memory for solidifying specific applications.

In this embodiment, the intelligent cabinets 12 are located in different geographical locations to meet the needs of users in different geographical locations. The intelligent cabinet 12 is configured to open the cabinet to put in the goods in response to a deposit request or to open the cabinet to take out the goods in response to a pickup request.

Fig. 3 is a flowchart of an information interaction method according to an embodiment of the present invention. In the storage stage, the distribution terminal can control and distribute one cabinet lattice of the intelligent cabinet and open the cabinet lattice by interacting with the intelligent cabinet server/intelligent cabinet. In some cases, the distributor can operate the man-machine interaction device of the intelligent cabinet to request the allocation and the opening of the cabinet grids. Thus, the prepared meal can be stored in the cabinet lattice. In the process of requesting to allocate and open the cabinet grid so as to store and deliver the food, the pickup character string needs to be input through the interactive interface of the distribution terminal or the intelligent cabinet. As shown in fig. 3, the information interaction method of the present embodiment includes:

in step S100, a storage interaction page is displayed. And the storage interaction page is used for triggering the target intelligent cabinet to store the target intelligent cabinet. The storage interaction page comprises a first input control for inputting a pickup character string. The pickup character string is a character string associated with the pickup user identifier. In this embodiment, the following 4 digits of the pickup character string are taken as the mobile phone's tail number of the pickup user for explanation. It should be understood that the pickup string may also be other strings such as the user name of the pickup user or the identification of the user account.

FIG. 4 is an interface diagram of a save interaction page according to an embodiment of the present invention. Fig. 4 illustrates a storage interaction page displayed on the distribution terminal as an example. As shown in fig. 4, the deposit part interaction page 41 has a first input control 41a for inputting a character string of a pickup part and opening request controls 41b and 41c for requesting opening of a cabinet. In fig. 4, the open bin request controls 41b and 41c are used to request allocation and opening of a smaller bin or a larger bin, respectively. The delivery personnel can call the corresponding application program or small program of the intelligent cabinet by scanning the two-dimensional code of the intelligent cabinet, for example. The save interaction page is then entered by selecting, for example, "I want to save". After entering the storage interactive page 41, a 4-digit pickup character string needs to be input in the first input control 41a, and then the

opening request control

41b or 41c is clicked to request opening.

It should be understood that displaying the storage interaction page and subsequent interactions may also be performed on a human-computer interaction interface provided in the intelligent cabinet.

Optionally, an interaction control may be displayed prior to or simultaneously with the display of the widget interaction page. The interactive controls may be displayed, for example, in a floating window manner, prompting the user to select a distributor type, including a platform distributor or a non-platform distributor. Non-platform dispatchers are dispatchers that are not registered with the platform. Further, a user-selected distributor type binding to the target inventory order may be received via the interactive control.

In step S200, the pickup character string input through the first input control is verified.

The verification operation can be started after being triggered by a request storage control of the storage interaction page. The purpose of the verification in the above steps is to determine whether there may be an input error in the pickup character string input through the first input control. In particular, the check is performed based on a history. The history record comprises pickup character strings corresponding to historical storage orders in a preset range. In the system of this embodiment, the intelligent cabinet server will form a corresponding record in the database for each storage and pickup operation, and the record may be referred to as a storage order. The predetermined range may be a pick-up character string corresponding to all history storage orders meeting a certain condition (for example, picking up a successful item) in a certain time (for example, within the last week or one month), the intelligent cabinet currently requested to open the cabinet, or a Point Of Interest (POI) where the intelligent cabinet is located, or a larger geographic area where the intelligent cabinet is located. That is, in this embodiment, the historical storage orders in the predetermined range are historical storage orders corresponding to the same intelligent cabinet or historical storage orders corresponding to the same interest point. Since the pickup character string is a character string associated with the pickup user identifier, the pickup user identifier does not change frequently. For example, generally speaking, the same user will not change the phone number frequently. Meanwhile, in a specific geographic area, the user group for taking out and ordering food is relatively fixed as a whole and does not change on a large scale. For example, in the same office building, the group of users who have taken meals through the smart cabinets in the past month has changed little overall. For the reasons, the pickup character strings of all the historical records are not completely fixed, but can more fully reflect the set of pickup character strings input for the current intelligent cabinet. Taking the pickup character string as the mobile phone end number as an example, when a distributor inputs the mobile phone end number as the pickup character string, the mobile phone end number input by the distributor has a high probability that the mobile phone is used for ordering in the past month and is formed into the mobile phone end number stored in the storage order. Of course, if a new pickup user uses the service of the intelligent cabinet, the mobile phone tail number may not be reflected in the history. In some implementations, the historical records may be non-platform distributor historical backlog records and/or platform distributor historical backlog records.

As can be seen from the above, if the pickup character string to be input does not match the history (i.e., the same character string is not found in the history), but has a high similarity to the history, there is a possibility that the pickup character string is erroneously input. If the input pickup character string is matched with the history record, the pickup character string input is correct with a high probability. If the entered pickup string does not match the history and there is no high similarity, then the description may be a pickup string associated with a new, unregistered user without evidence of an entry error.

For example, the input pickup string "2457" has one pickup string "2467" in the history, and the same string "2457" does not exist in the history. Since "2457" and "2467" differ only by one character, a similar relationship can be considered to exist. Then, there is a large possibility that "6" is erroneously input as "5" at the time of input.

Therefore, based on the analysis, the pickup character string which does not match the history and has a similar relation with the history can be presented to ask the inputter to confirm whether the input error exists.

In an alternative implementation, referring to fig. 5, step S200 includes the following steps:

step S210, determining the distributor type corresponding to the current storage interaction page.

Step S220, in response to the distributor type corresponding to a non-platform distributor, obtaining the history. The order delivered by the non-platform deliverer may be referred to as a non-platform order. For non-platform orders, the service side cannot acquire the storage order of the pickup user identifier. As described above, if the delivery platform and the intelligent cabinet server can share data, the pickup user id and the storage order can be bound to each other at either the delivery platform server or the intelligent cabinet server. In this case, the server side can accurately judge whether there is an error in the input pickup character string, and therefore, it is not necessary to introduce a history to perform a relatively low-accuracy check. Therefore, the embodiment can only check the non-platform order, thereby reducing unnecessary checking, saving computing resources and improving the operating efficiency of the whole system.

Specifically, the obtaining of the history record may be that the intelligent cabinet or the intelligent cabinet server reads the history record from the database, or that the client of the terminal device requests transmission of the obtained history record from the intelligent cabinet server or the intelligent cabinet. In the application, the client provides an application program or an applet, such as a pay small program, a WeChat small program, etc., with the use or control function of the intelligent locker for the terminal device.

In an alternative implementation, the step S210 may determine the distributor type through a terminal identification of the distribution terminal. Specifically, step S210 may include step S211 and step S212, see fig. 6.

In step S211, the terminal identification of the delivery terminal is determined.

In step S212, the distributor type is determined according to the terminal identifier.

The terminal identification of the distribution terminal can reflect the identity of the distributor, so that the storage order corresponding to a certain storage request can be determined to be a non-platform order by acquiring the terminal identification of the distribution terminal. For example, if the mobile phone number of the delivery terminal is inquired to know that the delivery person information stored in the database does not have the mobile phone number, it can be known that the user holding the delivery terminal is not a delivery person of a platform (for example, how to starve the delivery platform), and since the servers of other platforms cannot share data with the intelligent cabinet server, the type of the corresponding storage order is a non-platform order, and the pickup character string needs to be checked based on the history.

As described above, in another alternative implementation, the distributor type is derived by receiving user selection input via an interactive control.

And step S230, checking the pickup character string according to the history.

As described above, checking the pickup string according to the history includes checking in two ways, that is:

in step S231, the pickup strings are matched in the history (i.e., the same pickup string is found).

In step S232, a similarity relationship between the pickup character string and the history is detected.

The steps are not limited, and can be performed sequentially or simultaneously in a parallel manner. In this embodiment, the similarity relationship with the history records means that one of the input pickup character string and the pickup character string in any history records is different in only a set number of characters (for example, 1 character); or the same character order (e.g., 2 bits) but with a set number of bits. That is, if only one character of the pickup character string input through the first input control is different from one pickup character string in the history record, and the characters at other positions are the same, the pickup character string is considered to have a similar relationship with the corresponding pickup character string in the history record. For example, for the input pickup string "2457" (the user's mobile phone tail number considered by depositor), there is one pickup string "2467" in the history. If only one character of the third digit is different, it can be determined that there is a similarity relationship between the two characters. If an identical pickup string such as "2457" cannot be matched in the history at step S231, there is a possibility that the above-mentioned "2457" has an input error.

In addition, if the character set included in the pickup character string input through the first input control is the same as the character set included in one pickup character string in the history record, only the positions of the characters are different, and when the number of the characters with different positions meets the preset number requirement, the pickup character string can be considered to have a similar relationship with the corresponding pickup character string in the history record. For example, for the input pickup string "2764" (the user's mobile phone tail number the depositor thinks), there is one pickup string "2467" in the history. The character sets constituting the above character strings each contain "2", "4", "6", and "7", that is, the constituent character sets are the same. However, the positions of "4" and "7" in the character strings are not the same. That is, if there are two digits with different character sequences, it can be determined that there is a similarity relationship between the two digits. If an identical pickup string such as "2764" cannot be matched in the history in step S231, there is a possibility that the above-mentioned "2764" has an input error.

Therefore, the similarity relation between the input pickup character string and the pickup character string of the historical record is judged based on the difference of character composition or the difference of character sequence, so that the error condition which is easy to occur when the character string is input can be more accurately covered, and the input error which possibly occurs can be more accurately positioned.

From another aspect, different data detection methods can be used to check similarity relationships. One way is to match the input pickup string in the set of similar strings corresponding to the history. The similar character string set comprises character strings which have similar relation with the pickup character strings of the historical records. The similar character string set can be obtained by expanding each pickup character string according to the historical records in a mode of the possible similar relation. For example, for the pickup string "2467" of the history, similar strings different from the string having 1 bit include "0467", "1467", "3467" … … "9467"; "2067", "2167", "2267", … …, "2967"; … … and so on. Meanwhile, similar character strings different from the order in which 2-bit characters exist include "4267", "2647", "2476", "6427", and the like. And expanding each recorded pickup character string in the history record according with the similarity relation rule to obtain a similar character string corresponding to the pickup character string in the history record. When the similarity relation detection is carried out, whether the character string same as the input pickup character string exists can be matched in all the similar character strings (namely, the similar character string set). If so, the input pickup character string and the pickup character string of the historical record can be judged to have similar relation. If not, the input pickup character string is judged to have no similarity relation with the pickup character string of the historical record.

The operation of expanding the pickup character string to obtain the similar character string set can be performed at one end of the intelligent cabinet server in advance and stored in the database. For example, it may be performed every day when the history is updated. When the similarity relation is determined, a set of similar character strings may be obtained from the server, and then matching or searching may be performed. The similarity detection mode only needs to carry out matching operation, the response speed is high, and the needed computing resources are few. Specifically, the method may include the steps of:

and generating a similar character string set according to the historical records in advance.

In step S232a, a character string identical to the input pickup character string is searched in the similar character string set of the history record. In step S232b, in response to finding the same character string in the similar character string set, determining a prompt part in the character string, where the prompt part is a part of the similar character string different from the pickup character string of the corresponding history. Therefore, the position of the possible input error of the pickup character string can be prompted based on the prompting part subsequently.

Another way to perform similarity detection is to match the input pickup character string and the pickup character string of the history record bit by bit. That is, while the pickup character string is input through the first input control, matching and judgment are performed according to the pickup character string of the history record every time a character of 1 bit or more is received. This method does not require data preparation in advance, but consumes a large amount of real-time computing resources.

Specifically, the method may include the steps of:

in step S232c, the input pickup character string and the pickup character string of the history are matched bit by bit. In step S232d, characters that do not match are recorded. In step S232e, in response to that the unmatched characters meet the similarity relation constraint, determining that the pickup character string has a similarity relation with the history record, and determining the unmatched characters as a prompt part. Therefore, the position of the possibility of inputting errors of the pickup character string can be prompted based on the prompting part subsequently.

In this embodiment, the man-machine interaction operation of the pickup character string input can be performed on the distribution terminal or the intelligent cabinet. The distribution terminal and the intelligent cabinet can be communicated with the intelligent cabinet server through the network. Therefore, the verification of the input pickup character string can be completed by different data processing division.

In some optional implementations, the verification may be performed on a distribution terminal (i.e., a terminal device held by a distribution staff, such as a mobile phone) or a smart cabinet. It is only necessary to store the history on the terminal device or to request the history from the server when necessary. This can reduce the communication burden of delivery terminal and intelligent cabinet server, still can accomplish the check-up better under the not good condition of network situation, does not influence user's use and experiences.

In some optional implementations, the verification operation in step S200 may also be performed by the delivery terminal requesting the intelligent server to perform processing. For example, the distribution terminal or the intelligent cabinet sends an input pickup character string to the intelligent cabinet server, the intelligent cabinet server calls the computing resource to check the pickup character string, and when the pickup character string is not matched with the history and has a similar relation with the history, an input error is prompted to the distribution terminal. In the above implementation, the information interaction flow between the terminal (distribution terminal or intelligent cabinet) and the server is as shown in fig. 7:

in step S710, the client uploads the pickup character string to the smart locker server. The uploading mode can be that the whole pickup character string is completely acquired and then uploaded, or the pickup character string is uploaded character by character following the input of a distributor after an uploading communication channel is established with an intelligent cabinet server.

In step S720, after receiving the pickup character string uploaded by the client, the smart locker server checks the pickup character string according to the history.

In step S730, the smart locker server prompts the client for an input error in response to the pickup string not matching the history and having a similar relationship with the history.

The intelligent cabinet server can send an error prompt message to the client to prompt the input error when judging that the input error possibly exists. In another optional implementation manner, the smart locker server may also directly send the matching result and the management relationship result to the client, and the client determines whether to prompt an input error.

In step S740, after the client receives the prompt, the storage interaction page prompts an input error.

On the other hand, the information interaction flow executed on the server side of the intelligent cabinet is shown in fig. 8:

in step S810, a pickup character string uploaded by the client is received. The pickup character string is a character string associated with the pickup user identifier, and the pickup character string is used for triggering the intelligent cabinet to open the cabinet so as to facilitate pickup operation.

In step S820, the pickup character string is checked according to the history. And the history record comprises pickup character strings corresponding to the historical storage orders in a preset range.

In step S830, in response to that the pickup character string does not match the history record and has a similar relationship with the history record, an input error is prompted to the client.

Correspondingly, no matter which device in the system the verification operation is performed on, finally, if it is determined that there may be an error in the input pickup character string, prompting is required, as shown in fig. 3, and in step S300, in response to that the pickup character string does not match the history and has a similar relationship with the history, prompting an input error. As described above, the history record includes pickup character strings corresponding to historical storage orders in a predetermined range.

Correspondingly, if the pickup character string matches the history, or if the pickup character string does not match but the similarity does not exist, no prompt is made. In which case it may jump to the page to which the save was successfully prompted or perform other operations.

In some alternative implementations, a different character or out-of-order character in the pickup string is highlighted than the pickup string in the associated history.

Further, since the character error and the sequence error are different errors, the type of the input error can be prompted to be a highlighted character error or a highlighted plurality of character sequence errors according to the checked error type.

FIG. 9 is a diagram of an interface for entering a pickup character string on a deposit-part interaction page according to an embodiment of the present invention. FIG. 10 is a diagram illustrating an exemplary interface for prompting a save interaction page according to an embodiment of the present invention. As shown in FIG. 9, the dispenser first enters the pickup string "2457" in the first input control on the deposit interaction page 41. As described in the previous example, the pickup string does not exist in the history, and a pickup string "2467" also exists. The two are different only in the third place, so the check judges that the input pickup character string is not matched with the history record and has a similar relation with the history record. Thus, in fig. 10, a prompt window 42 pops up on the save interactive page 41, in which the character "5" in which an input error is likely to exist is highlighted in such a manner that a shading color block is added. Meanwhile, a prompt of "a certain character may be mistaken" is presented in the pop-up window.

FIG. 11 is a schematic diagram of another exemplary interface for prompting by the deposit interaction page of the present invention. In the example shown in FIG. 11, the dispatcher entered the pickup string "2647" in the first input control of the interaction page 41. As described in the previous example, the pickup character string does not exist in the history, and one pickup character string "2467" exists. The 2 nd to 3 rd bits of the two are in reverse order. Therefore, the check judges that the input pickup character string does not match the history record and has a similar relation with the history record. Thus, in fig. 11, a prompt window 42 pops up on the deposit interaction page 41, in which the character "64" in which there is a possibility of an input error is highlighted in such a manner as to add a ground tint. Meanwhile, a "character position may be wrong" is prompted in the pop-up window.

It should be understood that the manner in which the characters are highlighted may also increase the character font, change the character color, or increase the dynamic effect of the character display (e.g., color change or shaking of the highlighted character). Meanwhile, the prompting mode is not limited to pop-up window prompting, and further highlighting effect can be directly rendered on the content input by the input control for prompting.

Meanwhile, as shown in fig. 10 and 11, in the prompt window 42, a "return modification" control and a "no error confirmation" control may also be provided. If the dispatcher finds that the pickup string is incorrectly entered, the "return modification" control can be triggered, thereby eliminating the popup, returning to the original storage interaction page 41, and re-entering the pickup string. If the dispatcher finds that the pickup string has similar relation but actually does not input error, the dispatcher can trigger the 'no error confirmation' control so as to confirm the input pickup string. And the client uploads the pickup character string to the intelligent cabinet server after obtaining the confirmation, and controls the intelligent cabinet to be opened for storing the parts.

Furthermore, in order to enhance the prompting effect of the input error, a corresponding voice prompt or voice prompt can be added at the same time. For example, a voice broadcast "enter pick up string 3 rd bit" 5 "may input an error, please confirm" or play an alarm alert tone to alert the dispenser. Therefore, prompting means can be added, and prompting is carried out under the condition that a distributor does not carefully observe the storage interaction page.

In some embodiments, it may be further recommended to display a possibly correct pickup string in prompt window 42. The potentially correct pickup string may actually be selected from a history of similar relationships to the input pickup string. For example, if the dispenser enters "2457" and the input string "2467" exists in the history, a prompt may be provided to verify that the "2467'" is to be present.

According to the information interaction method provided by the embodiment of the invention, when the pickup character string serving as the pickup certificate is input, the pickup character string is checked based on the historical records, and under the condition that the pickup character string does not exist in the historical records and has a similar relation with the historical records, the pickup character string is judged to possibly have errors, and necessary prompt is performed on an input person based on the checking result, so that compared with general principle prompt, the input error of the pickup character string can be found and prompted in a targeted manner, pickup failure caused by input errors is avoided, the use of customer service resources is reduced, and the use experience of a user and the operating efficiency of an intelligent cabinet platform are improved.

FIG. 12 is a diagram of an information interaction apparatus according to an embodiment of the present invention. As shown in fig. 12, the information interaction apparatus of the present embodiment includes a page display unit 1201, a verification unit 1202, and a prompt unit 1203. The page display unit 1201 is used for displaying a storage interaction page, the storage interaction page is used for triggering the target intelligent cabinet to store the storage, the storage interaction page comprises a first input control used for inputting a pickup character string, and the pickup character string is a character string associated with a pickup user identifier. The verification unit 1202 is configured to verify the pickup character string input through the first input control. The prompting unit 1203 is configured to prompt an input error in response to that the pickup character string does not match the history and has a similar relationship with the history. And the history record comprises pickup character strings corresponding to the historical storage orders in a preset range.

The information interaction device of the embodiment may be only disposed on the client (for example, on the distribution terminal or the intelligent cabinet), and completes the input, verification and prompt of the pickup character string relatively independently.

The information interaction device of the embodiment can also be distributed in the client and the server, and the information interaction is completed by requesting the server to check through the client and further returning a result through the server. Fig. 13 is a schematic diagram of an information interaction apparatus at a server according to an embodiment of the present invention. In this implementation manner, the information interaction device correspondingly disposed on the server includes a receiving unit 131, a checking unit 132 and a prompt sending unit 133. The receiving unit 131 is configured to receive a pickup character string uploaded by the distribution terminal, where the pickup character string is a character string associated with a pickup user identifier, and the pickup character string is used to trigger the intelligent cabinet to open the cabinet so as to facilitate pickup operation. The checking unit 132 is configured to check the pickup character string according to a history record, where the history record includes pickup character strings corresponding to historical storage orders in a predetermined range. The prompt sending unit 133 is configured to prompt the delivery terminal for an input error in response to that the pickup character string does not match the history and has a similar relationship with the history.

According to the information interaction device provided by the embodiment of the invention, when the pickup character string serving as a pickup certificate is input, the pickup character string is checked based on the historical records, and under the condition that the pickup character string does not exist in the historical records and has a similar relation with the historical records, the pickup character string is judged to have errors possibly, and necessary prompt is carried out on an inputter based on the checking result, so that compared with general principle prompt, the input error of the pickup character string can be found and prompted in a targeted manner, pickup failure caused by the input error is avoided, the use of customer service resources is reduced, and the use experience of a user and the operating efficiency of an intelligent cabinet platform are improved.

Fig. 14 is a schematic diagram of an electronic device of an embodiment of the invention. In this embodiment, the electronic device includes a server, a terminal, and the like. As shown in fig. 14, the electronic apparatus: includes at least one processor 141; and a memory 142 communicatively coupled to the at least one processor 141; and a communication component 143 communicatively coupled to the network, the communication component 143 receiving and transmitting data under the control of the processor 141; the memory 142 stores instructions executable by the at least one processor 141, and the instructions are executed by the at least one processor 141 to implement the information interaction method.

Specifically, the electronic device includes: one or more processors 141 and a memory 142, with one processor 141 being an example in fig. 14. The processor 141 and the memory 142 may be connected by a bus or other means, and fig. 14 illustrates the connection by a bus as an example. Memory 142, which is a non-volatile computer-readable storage medium, may be used to store non-volatile software programs, non-volatile computer-executable programs, and modules. The processor 141 executes various functional applications of the device and data processing by operating nonvolatile software programs, instructions, and modules stored in the memory 142, that is, implements the above-described information interaction method.

The memory 142 may include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function; the storage data area may store a list of options, etc. Further, the memory 142 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other non-volatile solid state storage device. In some embodiments, memory 142 optionally includes memory located remotely from processor 141, which may be connected to an external device via a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.

One or more modules are stored in the memory 142 and, when executed by the one or more processors 141, perform the information interaction method in any of the method embodiments described above.

The product can execute the method provided by the embodiment of the application, has corresponding functional modules and beneficial effects of the execution method, and can refer to the method provided by the embodiment of the application without detailed technical details in the embodiment.

Another embodiment of the invention is directed to a non-transitory storage medium storing a computer-readable program for causing a computer to perform some or all of the above-described method embodiments.

That is, as can be understood by those skilled in the art, all or part of the steps in the method for implementing the embodiments described above may be implemented by a program instructing related hardware, where the program is stored in a storage medium and includes several instructions to enable a device (which may be a single chip, a chip, or the like) or a processor (processor) to execute all or part of the steps of the method described in the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.

Claims

1. An information interaction method, characterized in that the method comprises:

checking a pickup character string input through the first input control; and

2. The method of claim 1, wherein verifying the pickup string entered via the first input control comprises:

determining a distributor type corresponding to the current storage interactive page, wherein the distributor type comprises a platform distributor or a non-platform distributor;

in response to the distributor type corresponding to a non-platform distributor, obtaining the history;

and checking the pickup character string according to the history record.

3. The method of claim 2, further comprising:

displaying an interactive control to prompt a user to select a distributor type;

and receiving a distributor type selected by the user and bound to the target storage order through the interactive control.

4. The method of claim 2, wherein checking the pickup string based on the history comprises:

searching the same pickup character string in the history record; and

and detecting the similarity relation between the pickup character string and the historical record.

5. The method of claim 3, wherein detecting the similarity relationship of the pickup string to the history comprises detecting a difference between the input pickup string and a set number of digits of characters of any pickup string in the history.

6. The method of claim 3, wherein detecting the similarity of the pickup string to the history comprises detecting that the input pickup string is in a different order than the set number of adjacent characters of any pickup string in the history.

7. The method according to claim 1, wherein the similarity relation with the history records means that the input pickup character string is different from the characters with set digit of any pickup character string in the history records.

8. The method according to claim 1, wherein the similarity relation with the history records means that the input pickup character string and the pickup character string in any history record are in the similar relation with each other

The adjacent characters of the set number of bits are in different orders.

9. The method of claim 4, wherein detecting the similarity relationship of the pickup string to the history comprises:

searching a character string which is the same as the input pickup character string in a similar character string set, wherein the similar character string set is a character string which is generated in advance according to the pickup character string of the historical record and has a similar relation with each pickup character string of the historical record; and

and responding to the similar character strings found in the similar character string set, and determining a prompt part in the character strings, wherein the prompt part is a part of the similar character strings different from the corresponding pickup character strings of the historical records.

10. The method of claim 4, wherein detecting the similarity relationship of the pickup string to the history comprises:

matching the input pickup character string with the pickup character string of the historical record bit by bit;

recording unmatched characters;

and in response to the unmatched characters meeting the similar relation constraint, determining that the pickup character string has a similar relation with the historical record, and determining the unmatched characters as a prompt part.

11. The method of claim 1, wherein prompting for an input error comprises:

highlighting characters in the pickup string that are different from or out of sequence with the pickup string in the associated history.

12. The method of claim 1, further comprising prompting a historical pickup string for similarity to the input pickup string.

13. The method of claim 11, wherein prompting for an input error further comprises:

the type of the prompt input error is a highlighted character error or a highlighted plurality of character order errors.

14. The method according to claim 1, wherein the historical storage orders in the predetermined range are historical storage orders corresponding to the same intelligent cabinet, historical storage orders corresponding to the same interest point, or historical storage orders corresponding to the same geographic area.

15. The method of claim 1, wherein the prompting for an error further comprises:

the recommendation displays the potentially correct pickup string.

16. An information interaction method, characterized in that the method comprises:

and in response to the fact that the pickup character string does not match the historical records and similar relation exists between the pickup character string and the historical records, prompting the client to input errors.

17. The method of claim 16, wherein verifying the pickup string from the history comprises:

determining a distributor type corresponding to the pickup character string, wherein the distributor type comprises a platform distributor or a non-platform distributor;

responding to the type of the distributor as a non-platform distributor, and acquiring the historical record;

and checking the pickup character string according to the history.

18. The method of claim 17, wherein the distributor type is a client-selected type.

19. The method of claim 17, wherein checking the pickup string based on the history comprises:

searching the same pickup character string in the historical records; and

20. The method of claim 19, wherein detecting the similarity relationship of the pickup string to the history includes detecting that the input pickup string is different from a set number of digits of characters of the pickup string in any history.

21. The method of claim 19, wherein detecting the similarity relationship of the pickup string to the history comprises detecting a difference in the order of the input pickup string and a set number of adjacent characters of any pickup string in the history.

22. The method according to claim 16, wherein the similarity relationship with the history records means that the input pickup character string is different from the characters with set digit of any pickup character string in the history records.

23. The method according to claim 16, wherein the similarity relationship with the history records means that the input pickup character string and adjacent characters of the pickup character string in a set number of digits in any history records are in different orders.

24. The method of claim 19, wherein detecting the similarity of the pickup string to the history comprises:

searching a character string which is the same as the input pickup character string in a similar character string set of the historical record, wherein the similar character string set is generated in advance according to the pickup character string of the historical record, and comprises character strings which have similar relations with the pickup character strings of the historical record; and

and responding to the similar character strings found in the similar character string set, and determining a prompt part in the character strings, wherein the prompt part is a part of the similar character strings different from the pickup character strings of the corresponding historical records.

25. The method of claim 19, wherein detecting the similarity of the pickup string to the history comprises:

recording characters which are not matched;

26. The method according to claim 16, wherein the historical storage orders in the predetermined range are historical storage orders corresponding to the same intelligent cabinet, historical storage orders corresponding to the same interest point, or historical storage orders corresponding to the same geographic area.

27. An information interaction apparatus, the apparatus comprising:

the system comprises a page display unit, a storage interaction page and a storage unit, wherein the page display unit is used for displaying a storage interaction page, the storage interaction page is used for triggering the storage of a target intelligent cabinet in an open cabinet, the storage interaction page comprises a first input control used for inputting a pickup character string, and the pickup character string is a character string associated with a pickup user identifier;

28. An information interaction apparatus, the apparatus comprising:

and the prompt sending unit is used for responding to the fact that the pickup character string is not matched with the history record and has a similar relation with the history record, and prompting the client to input errors.

29. A computer-readable storage medium on which computer program instructions are stored, which computer program instructions, when executed by a processor, implement the method according to any one of claims 1-26.

30. An electronic device, characterized in that the device comprises:

a memory for storing one or more computer program instructions;

a processor, the one or more computer program instructions being executed by the processor to implement the method of any of claims 1-26.