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CN114461507A - Method, apparatus, device, medium and program product for responding to an alarm event - Google Patents

Method, apparatus, device, medium and program product for responding to an alarm event Download PDF

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Publication number
CN114461507A
CN114461507A CN202210115936.3A CN202210115936A CN114461507A CN 114461507 A CN114461507 A CN 114461507A CN 202210115936 A CN202210115936 A CN 202210115936A CN 114461507 A CN114461507 A CN 114461507A
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alarm event
target
event
information
alarm
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杨游淋
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Industrial and Commercial Bank of China Ltd ICBC
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Industrial and Commercial Bank of China Ltd ICBC
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
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    • G06F11/30—Monitoring
    • G06F11/32—Monitoring with visual or acoustical indication of the functioning of the machine
    • G06F11/324—Display of status information
    • G06F11/327—Alarm or error message display
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3065—Monitoring arrangements determined by the means or processing involved in reporting the monitored data
    • G06F11/3072—Monitoring arrangements determined by the means or processing involved in reporting the monitored data where the reporting involves data filtering, e.g. pattern matching, time or event triggered, adaptive or policy-based reporting
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/10—Text processing
    • G06F40/166—Editing, e.g. inserting or deleting
    • G06F40/186—Templates
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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    • G—PHYSICS
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    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance

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  • Alarm Systems (AREA)

Abstract

The present application relates to the field of information security technologies, and in particular, to a method, an apparatus, a device, a medium, and a program product for responding to an alarm event, where the method includes: determining a target alarm event according to monitoring information sent by an operation and maintenance monitoring system, creating an alarm event list corresponding to the target alarm event according to the target alarm event, wherein the alarm event list comprises event content and information of maintenance personnel handling the target alarm event, generating a target task template according to the alarm event list, and notifying a target terminal held by the maintenance personnel of the target alarm event through a preset interaction system according to the target task template. By adopting the method, the response efficiency to the alarm event can be improved.

Description

Method, apparatus, device, medium and program product for responding to an alarm event
Technical Field
The present application relates to the field of information security technologies, and in particular, to a method, an apparatus, a device, a medium, and a program product for responding to an alarm event.
Background
At present, for the security monitoring of a bank information system, an operation and maintenance monitoring system is mainly used for monitoring machine room environmental facilities, network equipment, an open platform application system and the like of the bank system, alarm events of different alarm levels are generated according to monitoring information, and the security of the bank information system is monitored according to different alarm events.
In the conventional technology, when an operation and maintenance monitoring system detects an alarm event, a machine room operator confirms the alarm event according to historical experience, and after the confirmation is completed, the operation and maintenance monitoring system informs a technician of the alarm event, so that the technician processes the alarm event.
However, the conventional art has a problem of low efficiency in responding to an alarm event.
Disclosure of Invention
In view of the above, it is desirable to provide an alarm event response method, apparatus, device, medium, and program product capable of improving the efficiency of response to an alarm event.
In a first aspect, the present application provides a method for responding to an alarm event, the method comprising:
determining a target alarm event according to monitoring information sent by an operation and maintenance monitoring system;
creating an alarm event list corresponding to the target alarm event according to the target alarm event; the alarm event list comprises event content and information of maintenance personnel for processing the target alarm event;
and generating a target task template according to the alarm event list, and informing a target terminal held by a maintenance worker of the target alarm event through a preset interaction system according to the target task template.
In one embodiment, generating a target task template from the alarm event ticket includes:
extracting the event content and the maintenance personnel information from the alarm event list;
and generating the target task template according to the event content, the maintenance personnel information and a standard task template.
In one embodiment, the extracting the event content and the service personnel information from the alarm event list includes:
identifying event detailed information in the alarm event list by using an artificial intelligence technology;
and extracting the content corresponding to the event title column from the event detailed information by utilizing a RPA component of the robot process automation system to obtain the event content corresponding to the target alarm event, and extracting the activity log and the maintenance personnel information corresponding to the event processing post column from the event detailed information.
In one embodiment, the creating an alarm event list corresponding to the target alarm event according to the target alarm event includes:
according to the target alarm event, determining an alarm level corresponding to the target alarm event and information of equipment to be maintained corresponding to the target alarm event;
and determining an alarm event list corresponding to the target alarm information according to the target alarm event, the alarm level and the information of the equipment to be maintained.
In one embodiment, the determining, according to the alarm level and the information of the device to be maintained, an alarm event list corresponding to the target alarm information includes:
creating an event menu according to the target alarm event and the alarm level by utilizing a RPA component of a robot process automation system;
identifying an event single number in the event menu by using an artificial intelligence technology;
identifying a preset maintenance list by using an artificial intelligence technology, and determining maintenance personnel information corresponding to the equipment to be maintained from the maintenance list by using an RPA (remote procedure automation) component of the robot flow automation system according to the information of the equipment to be maintained; the maintenance list comprises the corresponding relation between equipment and maintenance personnel;
and generating the alarm event list according to the event list number and the information of the maintenance personnel.
In one embodiment, the obtaining a target alarm event according to monitoring information sent by an operation and maintenance monitoring system includes:
and determining a target level event which occurs in a target time period and is not confirmed in the monitoring information as the target alarm event.
In one embodiment, the notifying the target terminal held by the service man of the target alarm event according to the target task template through a preset interactive system includes:
and establishing and starting a call outbound task according to the target task template through the interactive system, wherein the call outbound task is used for notifying a target terminal held by a maintenance worker of the target alarm event.
In a second aspect, the present application also provides an alarm event response apparatus, comprising:
the determining module is used for determining a target alarm event according to the monitoring information sent by the operation and maintenance monitoring system;
the creating module is used for creating an alarm event list corresponding to the target alarm event according to the target alarm event; the alarm event list comprises event content and information of maintenance personnel for processing the target alarm event;
and the processing module is used for generating a target task template according to the alarm event list and informing a target terminal held by a maintenance worker of the target alarm event according to the target task template through a preset interaction system.
In a third aspect, the present application further provides a computer device, including a memory and a processor, where the memory stores a computer program, and the processor implements the following steps when executing the computer program:
determining a target alarm event according to monitoring information sent by an operation and maintenance monitoring system;
creating an alarm event list corresponding to the target alarm event according to the target alarm event; the alarm event list comprises event content and information of maintenance personnel for processing the target alarm event;
and generating a target task template according to the alarm event list, and informing a target terminal held by a maintenance worker of the target alarm event through a preset interaction system according to the target task template.
In a fourth aspect, the present application further provides a computer readable storage medium having a computer program stored thereon, the computer program when executed by a processor implementing the steps of:
determining a target alarm event according to monitoring information sent by an operation and maintenance monitoring system;
creating an alarm event list corresponding to the target alarm event according to the target alarm event; the alarm event list comprises event content and information of maintenance personnel for processing the target alarm event;
and generating a target task template according to the alarm event list, and informing a target terminal held by a maintenance worker of the target alarm event through a preset interaction system according to the target task template.
In a fifth aspect, the present application further provides a computer program product comprising a computer program which, when executed by a processor, performs the steps of:
determining a target alarm event according to monitoring information sent by an operation and maintenance monitoring system;
creating an alarm event list corresponding to the target alarm event according to the target alarm event; the alarm event list comprises event content and information of maintenance personnel for processing the target alarm event;
and generating a target task template according to the alarm event list, and informing a target terminal held by a maintenance worker of the target alarm event through a preset interaction system according to the target task template.
According to the method, the device, the equipment, the medium and the program product for responding the alarm event, the target alarm event can be rapidly determined according to the monitoring information sent by the operation and maintenance monitoring system, so that the alarm event list corresponding to the target alarm event can be rapidly created according to the target alarm event, wherein the alarm event list comprises event content and information of maintenance personnel for processing the target alarm event, a target task template can be generated according to the alarm event list, and the target alarm event is rapidly notified to a target terminal held by the maintenance personnel according to the task template through a preset interaction system.
Drawings
FIG. 1 is a diagram of an exemplary implementation of a method for responding to an alarm event;
FIG. 2 is a flow diagram illustrating a method for responding to an alarm event in accordance with one embodiment;
FIG. 3 is a flow diagram illustrating a method for responding to an alarm event in accordance with one embodiment;
FIG. 4 is a flow diagram illustrating a method for responding to an alarm event in accordance with one embodiment;
FIG. 5 is a flow diagram illustrating a method for responding to an alarm event in accordance with one embodiment;
FIG. 6 is a flow diagram illustrating a method for responding to an alarm event in accordance with one embodiment;
FIG. 7 is a flow diagram illustrating a method for responding to an alarm event in accordance with one embodiment;
FIG. 8 is a block diagram of an exemplary alarm event response apparatus;
FIG. 9 is a block diagram of an exemplary alarm event response apparatus;
FIG. 10 is a block diagram of an exemplary alarm event response apparatus;
FIG. 11 is a block diagram of an exemplary alarm event response apparatus;
FIG. 12 is a block diagram of an exemplary alarm event response device;
FIG. 13 is a diagram illustrating an internal structure of a computer device according to an embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
It should be noted that the method, apparatus, device, medium, and program product for responding to an alarm event of the present disclosure may be applied in the field of information security, and may also be applied in other technical fields besides the field of information security.
The method for responding to the alarm event provided by the embodiment of the application can be applied to the application environment shown in fig. 1. The application environment comprises a target terminal 102, a computer device 104 and an operation and maintenance monitoring system 106, wherein the computer device is in communication connection with the operation and maintenance system and the target terminal respectively, the target terminal is a terminal held by a maintenance person who maintains bank system devices, and for example, the target terminal can be a smart phone, a tablet computer, a smart watch, a smart bracelet, a head-mounted device and the like. The operation and maintenance monitoring system 106 may monitor the machine room environmental facilities, network devices, open platform application systems, and the like of the bank system, and send the monitoring information to the computer device 104, and the computer device 104 obtains an alarm event according to the monitoring information, and sends the alarm event to the target terminal through the communication connection with the target terminal 102, so that the maintenance personnel of the target terminal can process the alarm event, and the security of the bank system is ensured.
In one embodiment, as shown in FIG. 2, a method for responding to an alarm event is provided, which is illustrated by applying the method to the computer device in FIG. 1, and comprises the following steps:
s201, determining a target alarm event according to the monitoring information sent by the operation and maintenance monitoring system.
The operation and maintenance monitoring system is used for monitoring machine room environmental facilities, network equipment, an open platform application system and the like of the bank system. It should be noted that the alarm events may be generally classified into 1 to 7 levels, the alarm events of 5 to 7 levels are generally not processed, the alarm events of 1 to 5 levels require a maintenance worker to process equipment corresponding to the alarm event, and the target alarm event in the embodiment of the present application refers to an event of any one of 1 to 5 levels.
Specifically, the operation and maintenance monitoring system may be provided with a region to be read, the collected monitoring information is placed in the region to be read, and after the operation and maintenance monitoring system receives a read signal of an Robot Process Automation (RPA) system on the computer device, the operation and maintenance monitoring system sends all the monitoring information in the region to be read to the robot Process Automation system on the computer device. The Robot Process Automation (RPA) system simulates the operation of a human on a computer through specific robot software and automatically executes a Process task according to rules. After receiving the monitoring information, optionally, after receiving the monitoring information, the robot flow automation system judges whether the alarm event corresponding to the monitoring information starts to be processed, and if the alarm event corresponding to the monitoring information does not start to be processed and is an event of any level of 1-5, the computer device determines the alarm event corresponding to the monitoring information as a target alarm event.
S202, creating an alarm event list corresponding to the target alarm event according to the target alarm event; the alarm event list includes event content and information about maintenance personnel handling the target alarm event.
Illustratively, the alarm event list includes 8 alarm events, and then the number corresponding to the alarm event that occurs last before the target alarm event is number 8, the robot process automation system may determine the number of the target alarm event as number 9, and edit the event content corresponding to the target alarm event into a corresponding column of the event content, where the event content may include a device Address, event details, an alarm event level, and the like corresponding to the target alarm event, and the device Address corresponding to the alarm event may be an Internet Protocol Address (IP) or a Media Access Control Address (MAC).
Furthermore, each piece of equipment or a plurality of pieces of equipment corresponds to a maintenance person to maintain the equipment, when the equipment breaks down, the maintenance person can maintain the equipment, and one-to-one or many-to-one mapping relation exists between the equipment and the maintenance person. The robot process automation system can also select maintenance personnel corresponding to the target alarm event according to the relationship between the equipment and the maintenance personnel, and edit the information of the maintenance personnel into an alarm event list corresponding to the target alarm event.
And S203, generating a target task template according to the alarm event list, and informing a target terminal held by a maintenance worker of the target alarm event through a preset interactive system according to the target task template.
Specifically, a task template corresponding to an alarm event can be preset, the task template includes directory information and alarm event information, the directory information can include an equipment address of the alarm event, an alarm event level, detailed information of the alarm event, telephone numbers of maintenance personnel and maintenance personnel, and the like, the robot process automation system obtains information in the alarm event list according to the information in the task template, records related information in the alarm event list into alarm information corresponding to each target, and generates a target task template corresponding to the target alarm event.
Further, the robot process automation system sends the generated target task template to a preset interaction system, optionally, the preset interaction system can directly send the task template to a target terminal held by a maintenance worker in the form of an email or a short message, or the preset interaction system can convert the task template into voice information and send the voice information to the target terminal held by the maintenance worker in the form of a telephone, so as to achieve the aim of notifying the maintenance worker. The present embodiment is not limited to the manner of notifying the target terminal held by the service person of the target alarm event according to the task template.
According to the method for responding the alarm event, the target alarm event can be rapidly determined according to the monitoring information sent by the operation and maintenance monitoring system, so that the alarm event list corresponding to the target alarm event can be rapidly created according to the target alarm event, wherein the alarm event list comprises event content and maintenance personnel information for processing the target alarm event, a target task template can be generated according to the alarm event list, and the target alarm event is rapidly notified to a target terminal held by the maintenance personnel according to the task template through a preset interaction system.
Fig. 3 is a flowchart illustrating a response method of an alarm event according to an embodiment of the present application. The embodiment of the application relates to an optional implementation mode for generating a target task template according to an alarm event list. On the basis of the embodiment shown in fig. 2, as shown in fig. 3, the step S203 may include the following steps:
s301, extracting event content and maintenance personnel information from the alarm event list.
Optionally, the computer device may obtain a target alarm event list number from the alarm event list, and extract event content and maintenance staff information corresponding to the target alarm event from the alarm event list according to the target alarm event list number, for example, the alarm event list includes 9 alarm events, and the 9 th alarm event is the target alarm event, and then the computer device may obtain the event content and the maintenance staff information from the alarm event list according to the time list number of the 9 th alarm event.
S302, generating a target task template according to the event content, the information of the maintenance personnel and the standard task template.
Specifically, the computer device inputs event content and maintenance staff information extracted from the alarm event list into a standard task template to generate a target task template. For example, the content of the standard task template is as shown in table 1, the standard task template includes a directory name and related information corresponding to each directory name, the directory name may include service personnel, a service personnel telephone, a device name of an alarm event, an alarm event level, an IP address of a device corresponding to the alarm event, and alarm information, the computer device may generate a target task template according to the event content of the target alarm event, the service personnel information, and the standard task template, for example, the generated target task template may be $ personaname, which is a machine room, a $ Alarmlevel alarm is generated for a $ Devicename with an IP address of $ IPaddress, and the alarm information is $ alarmestage. Where $ Personname represents the name of the serviceman, for example: XX; $ IPAddress represents the IP address of the device, for example: XXX.XX.XX.XXX; $ devicname denotes the device name, for example: a server device of type XXXXXXX; $ Alarmlevel represents the level of alarm event, for example: second-stage; $ alarm message represents alarm information corresponding to an alarm event, for example: there is a virus intrusion behavior.
TABLE 1 Standard task template
Serial number Directory name Related information
1 Maintenance personnel
2 Telephone for maintenance personnel
3 Device name for alarm event
4 Alarm event level
5 IP address of equipment corresponding to alarm event
6 Alarm information
In the response method of the alarm event, the computer equipment can extract the event content and the information of the maintenance personnel from the alarm event list, generate the target task template according to the event content, the information of the maintenance personnel and the standard task template, and screen important information in the alarm event list according to the standard task template to form the target task template, so that the process of informing the maintenance personnel of the alarm event is more targeted.
Fig. 4 is a flowchart illustrating a method for responding to an alarm event according to an embodiment of the present application. The embodiment of the application relates to an optional implementation mode for extracting event content and maintenance personnel information from an alarm event list. On the basis of the embodiment shown in fig. 3, as shown in fig. 4, the above S301 may include the following steps:
s401, identifying event detailed information in the alarm event list by using an artificial intelligence technology.
Among them, the Artificial Intelligence (AI) technology can be used to recognize various video, voice or text information, etc.
Specifically, the computer equipment identifies the text information in the alarm event list by using an artificial intelligence technology, determines an event bar included in the alarm event list according to an identification result, and identifies the text in the event bar to obtain the event detailed information in the alarm event list. The event detail information may include an event title bar, an activity log, and an event handling post bar, among others.
S402, extracting the content corresponding to the event title column from the event detailed information by using the RPA component of the robot process automation system to obtain the event content corresponding to the target alarm event, and extracting the activity log and the maintenance personnel information corresponding to the event processing post column from the event detailed information.
Specifically, after obtaining the event detail information in the alarm event list in step S401, the computer device may extract the content corresponding to the event title column from the event detail information through the RPA component of the robot process automation system, so as to obtain the event content of the alarm event, where the event content may be, for example, the alarm event level and the device IP address corresponding to the alarm event. The computer device can extract the maintenance personnel information corresponding to the activity log and the event processing post column from the event detailed information, wherein the maintenance personnel information can comprise the name of the maintenance personnel and the telephone or mailbox of the maintenance personnel. For example, when the type of the device in which the alarm event occurs is XXXXXXX, the name of the corresponding maintenance person is XX, the telephone of the maintenance person is XXX-XXXXXX-XXXXXXX, and the mailbox of the maintenance person is XXXXXXXXXXX @ XXX.
In the response method of the alarm event, the computer equipment identifies the event detailed information in the alarm event list by using an artificial intelligence technology, the content corresponding to the event title column is quickly extracted from the event detailed information by the RPA component of the robot flow automation system to obtain the event content corresponding to the target alarm event, meanwhile, the activity log and the maintenance personnel information corresponding to the event processing post column can be extracted from the event detailed information, the computer equipment can automatically obtain the event content and the maintenance personnel information corresponding to the target alarm event by using the artificial intelligence technology and the RPA component of the robot flow automation system, and the important information of the target alarm event can be quickly obtained.
Fig. 5 is a flowchart illustrating a response method of an alarm event according to an embodiment of the present application. The embodiment of the application relates to an optional implementation mode for creating an alarm event list corresponding to a target alarm event according to the target alarm event. On the basis of the embodiment shown in fig. 2, as shown in fig. 5, the step S202 may include the following steps:
s501, according to the target alarm event, the alarm level corresponding to the target alarm event and the information of the equipment to be maintained corresponding to the target alarm event are determined.
Optionally, the computer device may determine an alarm level corresponding to a historical alarm event similar to the target alarm event as the alarm level of the target alarm event, or preset a relationship table between the alarm event and the alarm level, and the computer device may query the relationship table between the alarm event and the alarm level to obtain the alarm level of the target alarm event. The present embodiment does not limit the manner of determining the alarm level corresponding to the target alarm event.
Further, the computer device may determine the name of the device to be maintained, the device failure information, and the IP address or MAC address of the device according to the monitoring information of the target alarm event sent by the operation and maintenance monitoring system, and further may determine the actual position of the device to be maintained according to the IP address or MAC address.
S502, according to the target alarm event, the alarm level and the information of the equipment to be maintained, an alarm event list corresponding to the target alarm information is determined.
Specifically, the computer device may create an event number for the target alarm event in the alarm event list, enter the alarm level into a level column in the alarm event list, enter the information of the device to be maintained into a device information column in the alarm event list, and generate the alarm event list corresponding to the target alarm event through the created event number, the entered level column, and the device information column.
In the response method of the alarm event, the computer equipment can determine the alarm level corresponding to the target alarm event and the information of the equipment to be maintained corresponding to the target alarm event according to the target alarm event, so that the alarm event list corresponding to the target alarm information can be determined according to the target alarm event, the alarm level and the information of the equipment to be maintained, the alarm event list is created for the target alarm event, the information content of the alarm event can be recorded, and the subsequent checking is facilitated; meanwhile, repeated order creation of the alarm event can be prevented, and management of the alarm event is facilitated.
Optionally, fig. 6 is a schematic flowchart of a response method of an alarm event according to an embodiment of the present application. The embodiment of the application relates to an optional implementation mode for creating an alarm event list corresponding to a target alarm event according to the target alarm event. On the basis of the embodiment shown in fig. 5, as shown in fig. 6, the step S502 may include the following steps:
s601, an event menu is created according to the target alarm event and the alarm level by using the RPA component of the robot process automation system.
Specifically, after acquiring a target alarm event and an alarm level corresponding to the target alarm event, the computer device reestablishes an event menu corresponding to the target alarm event in an alarm event list by using an RPA (remote procedure automation) component of the robot procedure automation system. For example, the specific operation may be: and (3) selecting an event creation menu by a right key below the latest row of alarm events of the alarm event list, selecting confirmation creation in a popup confirmation creation or cancellation menu, and finishing the creation of the event menu corresponding to the target alarm event, wherein when the event number of the latest row of alarm events is No. 8, the event number of the target alarm event is No. 9.
And S602, identifying the event list number in the event menu by using an artificial intelligence technology.
Specifically, the computer equipment identifies the key word of the 'event single number' in the alarm event list by using an artificial intelligence technology, and determines the number corresponding to the identified column of the 'event single number' as the event single number. Wherein, the event single number can be a character string consisting of 0-9 digits and letters.
S603, recognizing a preset maintenance list by using an artificial intelligence technology, and determining maintenance personnel information corresponding to the equipment to be maintained from the maintenance list by using a RPA (remote procedure automation) component of the robot process automation system according to the information of the equipment to be maintained; the maintenance list comprises the corresponding relation between the equipment and the maintenance personnel.
Specifically, the computer device may identify, by using an artificial intelligence technique, that the device corresponding to the target alarm event is matched with a device in a preset maintenance list, and when the device corresponding to the target alarm event is successfully matched with any device in the preset maintenance list, use a serviceman corresponding to the device in the preset maintenance list as a serviceman of the device corresponding to the target alarm event, and input information of the serviceman into the alarm event list.
And S604, generating an alarm event list according to the event list number and the information of the maintenance personnel.
Specifically, the computer device records the event list number into the event list number column corresponding to the target alarm event, records the maintenance personnel information into the maintenance personnel information column corresponding to the target alarm event, and generates the alarm event list corresponding to the target alarm event. For example, the computer device may enter a character string composed of any number from 0 to 9 into an event sheet number column corresponding to the target alarm event, or may enter a character string composed of any number from 0 to 9 and an english character into an event sheet number column corresponding to the target alarm event; and recording names, telephones, mailbox information and the like of maintenance personnel into a maintenance personnel information column corresponding to the target alarm event.
In the response method of the alarm event, the computer device utilizes the RPA component of the robot process automation system to create the event menu according to the target alarm event and the alarm level, utilizes the artificial intelligence technology to identify the event list number in the event menu, utilizes the artificial intelligence technology to identify the preset maintenance list, and utilizes the RPA component of the robot process automation system to determine the maintenance personnel information corresponding to the equipment to be maintained from the maintenance list according to the information of the equipment to be maintained, wherein the maintenance list comprises the corresponding relation between the equipment and the maintenance personnel, and the alarm event list is generated according to the event list number and the maintenance personnel information.
On the basis of the embodiment shown in fig. 2, in another embodiment, the embodiment of the present application relates to an alternative implementation manner of obtaining a target alarm event according to monitoring information sent by an operation and maintenance monitoring system. The method comprises the following steps: and determining the target level event which occurs in the target time period and is not confirmed in the monitoring information as a target alarm event.
The target time period is a time period which is closest to the current time and takes the current time as a reference. That is, in the present embodiment, the computer device determines, as the above-described target alarm event, a time of a target level that occurs within a time period closest to the current time and is not confirmed in the monitoring information. It is understood that the target alarm event refers to an alarm event in any of the levels 1-5, and the corresponding target level is in any of the levels 1-5. Optionally, after the computer device confirms the alarm event in the monitoring information, the computer device may assign a corresponding confirmation identifier to the alarm event, and the computer device may determine whether the alarm event has been confirmed according to whether the alarm event has a confirmation indication. In addition, it can be understood that the monitoring information may carry alarm level information of an alarm event, and the computer device may determine whether the alarm event is the target level event according to the alarm level information, and further, if the computer device determines that the alarm event in the monitoring information is an alarm event that is sent in the target event segment, is not confirmed, and belongs to any one of the levels 1 to 5, the computer device determines that the alarm event is the target alarm event. .
In the response method of the alarm event, the computer equipment can determine the target level event which occurs in the target time period and is not confirmed in the monitoring information as the target alarm event, the target alarm event is ensured to be a higher-level event which needs to be checked and maintained by maintenance personnel by limiting the level, meanwhile, the target event is ensured to be a latest alarm event by limiting the time period, the response timeliness of the alarm event is ensured, whether the target alarm event is confirmed or not is confirmed, the alarm event is ensured not to be confirmed repeatedly, and the response efficiency of the alarm event is improved.
On the basis of the embodiment shown in fig. 2, in another embodiment, the embodiment of the present application relates to an alternative implementation manner of notifying a target terminal held by a serviceman of a target alarm event according to a target task template through a preset interactive system. The method comprises the following steps: and establishing and starting a call outbound task according to the target task template through an interactive system, wherein the call outbound task is used for notifying a target terminal held by a maintenance worker of a target alarm event.
Illustratively, the task template includes the following contents: the maintenance personnel are XX; the telephone of the maintenance personnel is XXX-XXXX-XXXXX; the equipment name of the alarm event is server equipment with the model XXXXXXX; the alarm event level is two levels; the IP address of the equipment corresponding to the alarm event is XXX.XX.XX.XXX; the alarm information indicates that virus invasion behavior exists. Optionally, the computer device may establish a call outbound task according to a telephone of the service person in the service person information through the interactive system, and start the call outbound task to notify a target terminal held by the service person of a target alarm event, where, for example, the telephone content notifying the target event may be expressed as: and Mr. XX/lady are good, the machine room is arranged, a server device with the IP address of XXX.XX.XX.XXX and the model of XXXXXXXXX is in charge of the machine room generates secondary alarm, the alarm information indicates that virus invasion exists, and a user asks for processing as soon as possible and thank you.
In the response method of the alarm event, the computer equipment can quickly establish and start the call outbound task according to the target task template through the interactive system, can quickly inform the target terminal of the virus invasion behavior held by the maintenance personnel of the target alarm event, and the interactive system can quickly contact the maintenance personnel according to the task template to inform the maintenance personnel of the alarm information, so that the response efficiency of the alarm event is improved.
In one embodiment, to facilitate understanding by those skilled in the art, the following detailed description of a method of responding to an alarm event, as shown in FIG. 7, may include:
s701, determining a target level event which occurs in a target time period and is not confirmed in the monitoring information as a target alarm event;
s702, according to the target alarm event, determining the alarm level corresponding to the target alarm event and the information of the equipment to be maintained corresponding to the target alarm event;
s703, creating an event menu according to the target alarm event and the alarm level by using an RPA component of the robot process automation system;
s704, identifying an event single number in the event menu by using an artificial intelligence technology;
s705, recognizing a preset maintenance list by using an artificial intelligence technology, and determining maintenance personnel information corresponding to equipment to be maintained from the maintenance list by using a RPA (remote procedure automation) component of the robot process automation system according to the information of the equipment to be maintained;
s706, generating an alarm event list according to the event list number and the information of the maintenance personnel;
s707, identifying event detailed information in the alarm event list by using an artificial intelligence technology;
s708, extracting the content corresponding to the event title column from the event detailed information by using a RPA component of the robot process automation system to obtain the event content corresponding to the target alarm event, and extracting the activity log and the maintenance personnel information corresponding to the event processing post column from the event detailed information;
s709, generating a target task template according to the event content, the information of the maintenance personnel and the standard task template;
and S710, establishing and starting a call outbound task according to the target task template through the interactive system, wherein the call outbound task is used for notifying a target terminal held by a maintenance worker of a target alarm event.
It should be noted that, for the descriptions in S701 to S710, reference may be made to the descriptions related to the foregoing embodiments, and the effects thereof are similar, and the description of this embodiment is not repeated herein.
In the response method of the alarm event, the computer equipment determines a target level event which occurs in a target time period and is not confirmed in the monitoring information as a target alarm event, can determine an alarm level corresponding to the target alarm event and information of equipment to be maintained corresponding to the target alarm event according to the target alarm event, utilizes a robot process automation system (RPA) component to create an event menu according to the target alarm event and the alarm level, utilizes an artificial intelligence technology to identify an event list number in the event menu, utilizes the artificial intelligence technology to identify a preset maintenance list, utilizes the robot process automation system (RPA) component to determine maintenance personnel information corresponding to the equipment to be maintained from the maintenance list according to the information of the equipment to be maintained, generates an alarm event list according to the event list number and the maintenance personnel information, and utilizes the artificial intelligence technology to identify the event detailed information in the alarm event list, the method comprises the steps of extracting content corresponding to an event title column from event detailed information by using a RPA component of a robot flow automation system to obtain event content corresponding to a target alarm event, extracting an activity log and maintenance personnel information corresponding to an event processing post column from the event detailed information, generating a target task template according to the event content, the maintenance personnel information and a standard task template, establishing and starting a telephone dialing task according to the target task template through an interaction system, wherein the telephone dialing task is used for notifying a target terminal held by a maintenance personnel of the target alarm event, and based on automatic operation of the robot flow automation system, the number of steps of a manual operation flow can be effectively reduced, alarm event processing delay caused by manual reasons can be reduced, and the response efficiency of the alarm event is improved.
It should be understood that, although the steps in the flowcharts related to the embodiments are shown in sequence as indicated by the arrows, the steps are not necessarily executed in sequence as indicated by the arrows. The steps are not performed in the exact order shown and described, and may be performed in other orders, unless explicitly stated otherwise. Moreover, at least a part of the steps in the flowcharts related to the above embodiments may include multiple steps or multiple stages, which are not necessarily performed at the same time, but may be performed at different times, and the order of performing the steps or stages is not necessarily sequential, but may be performed alternately or alternately with other steps or at least a part of the steps or stages in other steps.
Based on the same inventive concept, the embodiment of the present application further provides an alarm event response apparatus for implementing the above-mentioned alarm event response method. The implementation scheme for solving the problem provided by the device is similar to the implementation scheme recorded in the method, so that specific limitations in the embodiment of the response device for one or more alarm events provided below can be referred to the limitations of the response method for the alarm event in the above description, and details are not repeated herein.
In one embodiment, as shown in FIG. 8, there is provided an alarm event response apparatus comprising: a determination module 11, a creation module 12 and a processing module 13, wherein:
the determining module 11 is configured to determine a target alarm event according to monitoring information sent by the operation and maintenance monitoring system;
the creating module 12 is used for creating an alarm event list corresponding to the target alarm event according to the target alarm event; the alarm event list comprises event content and information of maintenance personnel for processing the target alarm event;
and the processing module 13 is configured to generate a target task template according to the alarm event list, and notify a target terminal held by a maintenance worker of the target alarm event according to the target task template through a preset interaction system.
The response device for an alarm event provided by this embodiment may implement the above method embodiments, and the implementation principle and technical effect are similar, which are not described herein again.
In one embodiment, as shown in fig. 9, the processing module 13 includes: a processing unit 131 and a generating unit 132, wherein:
the processing unit 131 is used for extracting event content and maintenance personnel information from the alarm event list;
and the generating unit 132 is used for generating a target task template according to the event content, the maintenance personnel information and the standard task template.
The response device for an alarm event provided by this embodiment may implement the above method embodiments, and the implementation principle and technical effect are similar, which are not described herein again.
Optionally, the processing unit 131 is specifically configured to identify event detail information in the alarm event list by using an artificial intelligence technique; and extracting the content corresponding to the event title column from the event detailed information by using an RPA component of the robot process automation system to obtain the event content corresponding to the target alarm event, and extracting the activity log and the information of maintenance personnel corresponding to the event processing post column from the event detailed information.
The response device for an alarm event provided by this embodiment may implement the above method embodiments, and the implementation principle and technical effect are similar, which are not described herein again.
In one embodiment, as shown in FIG. 10, the creation module 12 includes: a first determining unit 121 and a second determining unit 122, wherein:
a first determining unit 121, configured to determine, according to a target alarm event, an alarm level corresponding to the target alarm event and information of a device to be maintained corresponding to the target alarm event;
and the second determining unit 122 is configured to determine an alarm event list corresponding to the target alarm information according to the target alarm event, the alarm level, and the information of the device to be maintained.
The response device for an alarm event provided by this embodiment may implement the above method embodiments, and the implementation principle and technical effect are similar, which are not described herein again.
Optionally, the second determining unit 122 is specifically configured to create an event menu according to the target alarm event and the alarm level by using an RPA component of the robot process automation system; identifying an event single number in an event menu by using an artificial intelligence technology; identifying a preset maintenance list by using an artificial intelligence technology, and determining maintenance personnel information corresponding to equipment to be maintained from the maintenance list by using a robot process automation system (RPA) component according to the information of the equipment to be maintained; the maintenance list comprises the corresponding relation between the equipment and the maintenance personnel; and generating an alarm event list according to the event list number and the information of the maintenance personnel.
The response device for an alarm event provided by this embodiment may implement the above method embodiments, and the implementation principle and technical effect are similar, which are not described herein again.
In one embodiment, as shown in fig. 11, the determining module 11 includes: a third determination unit 111, wherein:
and a third determining unit 111, configured to determine, as a target alarm event, a target level event that occurs within the target time period and is not confirmed in the monitoring information.
The response device for an alarm event provided by this embodiment may implement the above method embodiments, and the implementation principle and technical effect are similar, which are not described herein again.
In one embodiment, as shown in fig. 12, the processing module 13 further includes: a setup unit 133, wherein:
the establishing unit 133 is configured to establish and start a call outbound task according to the target task template through the interactive system, where the call outbound task is used to notify a target terminal held by a maintenance worker of a target alarm event.
The response device for an alarm event provided by this embodiment may implement the above method embodiments, and the implementation principle and technical effect are similar, which are not described herein again.
The modules in the alarm event response device can be wholly or partially implemented by software, hardware and a combination thereof. The modules can be embedded in a hardware form or independent from a processor in the computer device, and can also be stored in a memory in the computer device in a software form, so that the processor can call and execute operations corresponding to the modules.
In one embodiment, a computer device is provided, which may be a server, and its internal structure diagram may be as shown in fig. 13. The computer device includes a processor, a memory, and a network interface connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program, and a database. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The database of the computer device is used for storing response data of alarm events. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a method of responding to an alarm event.
Those skilled in the art will appreciate that the architecture shown in fig. 13 is merely a block diagram of some of the structures associated with the disclosed aspects and is not intended to limit the computing devices to which the disclosed aspects apply, as particular computing devices may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.
In one embodiment, a computer device is provided, comprising a memory and a processor, the memory having a computer program stored therein, the processor implementing the following steps when executing the computer program:
determining a target alarm event according to monitoring information sent by an operation and maintenance monitoring system;
according to the target alarm event, establishing an alarm event list corresponding to the target alarm event; the alarm event list comprises event content and information of maintenance personnel for processing the target alarm event;
and generating a target task template according to the alarm event list, and informing a target terminal held by a maintenance worker of the target alarm event through a preset interaction system according to the target task template.
In one embodiment, the processor, when executing the computer program, further performs the steps of: generating a target task template according to the alarm event list, comprising:
extracting event content and maintenance personnel information from the alarm event list;
and generating a target task template according to the event content, the maintenance personnel information and the standard task template.
In one embodiment, the processor, when executing the computer program, further performs the steps of: extracting event content and maintenance personnel information from the alarm event list, including:
identifying event detailed information in the alarm event list by using an artificial intelligence technology;
and extracting the content corresponding to the event title column from the event detailed information by using an RPA component of the robot process automation system to obtain the event content corresponding to the target alarm event, and extracting the activity log and the information of maintenance personnel corresponding to the event processing post column from the event detailed information.
In one embodiment, the processor when executing the computer program further performs the steps of: according to the target alarm event, creating an alarm event list corresponding to the target alarm event, wherein the alarm event list comprises the following steps:
according to the target alarm event, determining an alarm level corresponding to the target alarm event and information of equipment to be maintained corresponding to the target alarm event;
and determining an alarm event list corresponding to the target alarm information according to the target alarm event, the alarm level and the information of the equipment to be maintained.
In one embodiment, the processor, when executing the computer program, further performs the steps of: according to the alarm level and the information of the equipment to be maintained, determining an alarm event list corresponding to the target alarm information, wherein the method comprises the following steps:
creating an event menu according to a target alarm event and an alarm level by using an RPA (remote procedure automation) component of a robot process automation system;
identifying an event single number in an event menu by using an artificial intelligence technology;
identifying a preset maintenance list by using an artificial intelligence technology, and determining maintenance personnel information corresponding to equipment to be maintained from the maintenance list by using a robot process automation system (RPA) component according to the information of the equipment to be maintained; the maintenance list comprises the corresponding relation between the equipment and the maintenance personnel;
and generating an alarm event list according to the event list number and the information of the maintenance personnel.
In one embodiment, the processor, when executing the computer program, further performs the steps of: according to the monitoring information sent by the operation and maintenance monitoring system, a target alarm event is obtained, and the method comprises the following steps:
and determining the target level events which occur within the target time period and are not confirmed in the monitoring information as target alarm events.
In one embodiment, the processor, when executing the computer program, further performs the steps of: notifying a target terminal held by a maintenance worker of a target alarm event through a preset interactive system according to a target task template, wherein the target alarm event comprises the following steps:
and establishing and starting a call outbound task according to the target task template through an interactive system, wherein the call outbound task is used for notifying a target terminal held by a maintenance worker of a target alarm event.
In one embodiment, a computer-readable storage medium is provided, having a computer program stored thereon, which when executed by a processor, performs the steps of:
determining a target alarm event according to monitoring information sent by an operation and maintenance monitoring system;
according to the target alarm event, establishing an alarm event list corresponding to the target alarm event; the alarm event list comprises event content and information of maintenance personnel for processing the target alarm event;
and generating a target task template according to the alarm event list, and informing a target terminal held by a maintenance worker of the target alarm event through a preset interaction system according to the target task template.
In one embodiment, the computer program when executed by the processor further performs the steps of: generating a target task template according to the alarm event list, comprising:
extracting event content and maintenance personnel information from the alarm event list;
and generating a target task template according to the event content, the maintenance personnel information and the standard task template.
In one embodiment, the computer program when executed by the processor further performs the steps of: extracting event content and maintenance personnel information from the alarm event list, including:
identifying event detailed information in the alarm event list by using an artificial intelligence technology;
and extracting the content corresponding to the event title column from the event detailed information by using an RPA component of the robot process automation system to obtain the event content corresponding to the target alarm event, and extracting the activity log and the information of maintenance personnel corresponding to the event processing post column from the event detailed information.
In one embodiment, the computer program when executed by the processor further performs the steps of: according to the target alarm event, creating an alarm event list corresponding to the target alarm event, wherein the alarm event list comprises the following steps:
according to the target alarm event, determining an alarm level corresponding to the target alarm event and information of equipment to be maintained corresponding to the target alarm event;
and determining an alarm event list corresponding to the target alarm information according to the target alarm event, the alarm level and the information of the equipment to be maintained.
In one embodiment, the computer program when executed by the processor further performs the steps of: according to the alarm level and the information of the equipment to be maintained, determining an alarm event list corresponding to the target alarm information, wherein the method comprises the following steps:
creating an event menu according to a target alarm event and an alarm level by using an RPA (remote procedure automation) component of a robot process automation system;
identifying an event single number in an event menu by using an artificial intelligence technology;
identifying a preset maintenance list by using an artificial intelligence technology, and determining maintenance personnel information corresponding to equipment to be maintained from the maintenance list by using a robot process automation system (RPA) component according to the information of the equipment to be maintained; the maintenance list comprises the corresponding relation between the equipment and the maintenance personnel;
and generating an alarm event list according to the event list number and the information of the maintenance personnel.
In one embodiment, the computer program when executed by the processor further performs the steps of: according to the monitoring information sent by the operation and maintenance monitoring system, a target alarm event is obtained, and the method comprises the following steps:
and determining the target level event which occurs in the target time period and is not confirmed in the monitoring information as a target alarm event.
In one embodiment, the computer program when executed by the processor further performs the steps of: notifying a target terminal held by a maintenance worker of a target alarm event through a preset interactive system according to a target task template, wherein the target alarm event comprises the following steps:
and establishing and starting a call outbound task according to the target task template through an interactive system, wherein the call outbound task is used for notifying a target terminal held by a maintenance worker of a target alarm event.
In one embodiment, a computer program product is provided, comprising a computer program which, when executed by a processor, performs the steps of:
determining a target alarm event according to monitoring information sent by an operation and maintenance monitoring system;
according to the target alarm event, establishing an alarm event list corresponding to the target alarm event; the alarm event list comprises event content and information of maintenance personnel for processing the target alarm event;
and generating a target task template according to the alarm event list, and informing a target terminal held by a maintenance worker of the target alarm event through a preset interaction system according to the target task template.
In one embodiment, the computer program when executed by the processor further performs the steps of: generating a target task template according to the alarm event list, comprising:
extracting event content and maintenance personnel information from the alarm event list;
and generating a target task template according to the event content, the maintenance personnel information and the standard task template.
In one embodiment, the computer program when executed by the processor further performs the steps of: extracting event content and maintenance personnel information from the alarm event list, including:
identifying event detailed information in the alarm event list by using an artificial intelligence technology;
and extracting the content corresponding to the event title column from the event detailed information by using an RPA component of the robot process automation system to obtain the event content corresponding to the target alarm event, and extracting the activity log and the information of maintenance personnel corresponding to the event processing post column from the event detailed information.
In one embodiment, the computer program when executed by the processor further performs the steps of: according to the target alarm event, creating an alarm event list corresponding to the target alarm event, wherein the alarm event list comprises the following steps:
according to the target alarm event, determining an alarm level corresponding to the target alarm event and information of equipment to be maintained corresponding to the target alarm event;
and determining an alarm event list corresponding to the target alarm information according to the target alarm event, the alarm level and the information of the equipment to be maintained.
In one embodiment, the computer program when executed by the processor further performs the steps of: according to the alarm level and the information of the equipment to be maintained, determining an alarm event list corresponding to the target alarm information, wherein the method comprises the following steps:
creating an event menu according to a target alarm event and an alarm level by using an RPA (remote procedure automation) component of a robot process automation system;
identifying an event single number in an event menu by using an artificial intelligence technology;
identifying a preset maintenance list by using an artificial intelligence technology, and determining maintenance personnel information corresponding to equipment to be maintained from the maintenance list by using a Robot Process Automation (RPA) component according to the information of the equipment to be maintained; the maintenance list comprises the corresponding relation between the equipment and the maintenance personnel;
and generating an alarm event list according to the event list number and the information of the maintenance personnel.
In one embodiment, the computer program when executed by the processor further performs the steps of: according to the monitoring information sent by the operation and maintenance monitoring system, a target alarm event is obtained, and the method comprises the following steps:
and determining the target level event which occurs in the target time period and is not confirmed in the monitoring information as a target alarm event.
In one embodiment, the computer program when executed by the processor further performs the steps of: notifying a target terminal held by a maintenance worker of a target alarm event through a preset interactive system according to a target task template, wherein the target alarm event comprises the following steps:
and establishing and starting a call outbound task according to the target task template through an interactive system, wherein the call outbound task is used for notifying a target terminal held by a maintenance worker of a target alarm event.
It should be noted that, the user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data for analysis, stored data, presented data, etc.) referred to in the present application are information and data authorized by the user or sufficiently authorized by each party.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware related to instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, database, or other medium used in the embodiments provided herein may include at least one of non-volatile and volatile memory. The nonvolatile Memory may include Read-Only Memory (ROM), magnetic tape, floppy disk, flash Memory, optical Memory, high-density embedded nonvolatile Memory, resistive Random Access Memory (ReRAM), Magnetic Random Access Memory (MRAM), Ferroelectric Random Access Memory (FRAM), Phase Change Memory (PCM), graphene Memory, and the like. Volatile Memory can include Random Access Memory (RAM), external cache Memory, and the like. By way of illustration and not limitation, RAM can take many forms, such as Static Random Access Memory (SRAM) or Dynamic Random Access Memory (DRAM), among others. The databases referred to in various embodiments provided herein may include at least one of relational and non-relational databases. The non-relational database may include, but is not limited to, a block chain based distributed database, and the like. The processors referred to in the embodiments provided herein may be general purpose processors, central processing units, graphics processors, digital signal processors, programmable logic devices, quantum computing based data processing logic devices, etc., without limitation.
The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above examples only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the present application. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present application shall be subject to the appended claims.

Claims (11)

1. A method of responding to an alarm event, the method comprising:
determining a target alarm event according to monitoring information sent by an operation and maintenance monitoring system;
creating an alarm event list corresponding to the target alarm event according to the target alarm event; the alarm event list comprises event content and information of maintenance personnel for processing the target alarm event;
and generating a target task template according to the alarm event list, and informing a target terminal held by a maintenance worker of the target alarm event through a preset interaction system according to the target task template.
2. The method of claim 1, wherein generating a target task template from the alarm event ticket comprises:
extracting the event content and the maintenance personnel information from the alarm event list;
and generating the target task template according to the event content, the maintenance personnel information and a standard task template.
3. The method of claim 2, wherein said extracting said event content and said service personnel information from said alarm event ticket comprises:
identifying event detailed information in the alarm event list by using an artificial intelligence technology;
and extracting the content corresponding to the event title column from the event detailed information by utilizing a RPA component of the robot process automation system to obtain the event content corresponding to the target alarm event, and extracting the activity log and the maintenance personnel information corresponding to the event processing post column from the event detailed information.
4. The method according to any one of claims 1-3, wherein the creating an alarm event list corresponding to the target alarm event according to the target alarm event comprises:
according to the target alarm event, determining an alarm level corresponding to the target alarm event and information of equipment to be maintained corresponding to the target alarm event;
and determining an alarm event list corresponding to the target alarm information according to the target alarm event, the alarm level and the information of the equipment to be maintained.
5. The method of claim 4, wherein the determining an alarm event list corresponding to the target alarm information according to the alarm level and the information of the device to be repaired comprises:
creating an event menu according to the target alarm event and the alarm level by utilizing a RPA component of a robot process automation system;
identifying an event single number in the event menu by using an artificial intelligence technology;
identifying a preset maintenance list by using an artificial intelligence technology, and determining maintenance personnel information corresponding to the equipment to be maintained from the maintenance list by using an RPA (remote procedure automation) component of the robot process automation system according to the information of the equipment to be maintained; the maintenance list comprises the corresponding relation between equipment and maintenance personnel;
and generating the alarm event list according to the event list number and the information of the maintenance personnel.
6. The method according to claim 1, wherein the obtaining a target alarm event according to the monitoring information sent by the operation and maintenance monitoring system comprises:
and determining a target level event which occurs in a target time period and is not confirmed in the monitoring information as the target alarm event.
7. The method according to claim 1, wherein the notifying the target terminal held by the service personnel of the target alarm event according to the target task template through a preset interactive system comprises:
and establishing and starting a call outbound task according to the target task template through the interactive system, wherein the call outbound task is used for notifying a target terminal held by a maintenance worker of the target alarm event.
8. An apparatus for responding to an alarm event, the apparatus comprising:
the determining module is used for determining a target alarm event according to the monitoring information sent by the operation and maintenance monitoring system;
the creating module is used for creating an alarm event list corresponding to the target alarm event according to the target alarm event; the alarm event list comprises event content and information of maintenance personnel for processing the target alarm event;
and the processing module is used for generating a target task template according to the alarm event list and informing a target terminal held by a maintenance worker of the target alarm event according to the target task template through a preset interactive system.
9. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that the processor, when executing the computer program, implements the steps of the method of any of claims 1 to 7.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 7.
11. A computer program product comprising a computer program, characterized in that the computer program realizes the steps of the method of any one of claims 1 to 7 when executed by a processor.
CN202210115936.3A 2022-02-07 2022-02-07 Method, apparatus, device, medium and program product for responding to an alarm event Pending CN114461507A (en)

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CN116132253A (en) * 2022-12-27 2023-05-16 中国联合网络通信集团有限公司 Fault processing method, device and storage medium
CN117938792A (en) * 2023-10-20 2024-04-26 云南省气象服务中心(云南省专业气象台、云南省气象影视中心) Early warning information processing method and device

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN116132253A (en) * 2022-12-27 2023-05-16 中国联合网络通信集团有限公司 Fault processing method, device and storage medium
CN117938792A (en) * 2023-10-20 2024-04-26 云南省气象服务中心(云南省专业气象台、云南省气象影视中心) Early warning information processing method and device

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