CN103796247A - User traffic speed control method and system - Google Patents
User traffic speed control method and system Download PDFInfo
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- CN103796247A CN103796247A CN201210435058.XA CN201210435058A CN103796247A CN 103796247 A CN103796247 A CN 103796247A CN 201210435058 A CN201210435058 A CN 201210435058A CN 103796247 A CN103796247 A CN 103796247A
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Abstract
The invention is applicable to the field of mobile communication and provides a user traffic speed control method and system. The method includes the following steps: collecting user call-bill data from a network element and extracting data-service related information in the user call-bill data; according to the data-service related information and obtained user traffic package information, generating a traffic speed fluctuation identification of a user; according to the traffic speed fluctuation identification of the user and user identification information, adjusting the traffic speed configuration of the user; and according to the adjusted user traffic speed configuration information, the traffic speed fluctuation identification and the user identification information, controlling the traffic speed of the user. The user traffic speed control method and system realize real-time judgment of the reached quantity of user traffic through collection of the user call-bill data and prevent an arrearage risk resulted from traffic limit exceeding, reduce user complaint behaviors and ensure telephone expenses in data traffic use of the user through control of the user traffic speed.
Description
Technical field
The invention belongs to moving communicating field, relate in particular to a kind of customer flow method for control speed and system.
Background technology
Time Division-Synchronous Code Division Multiple Access access (Time Division-Synchronous Code Division Multiple Access, TD-SCDMA) be first complete mobile communication technology of China's telecom industry, TD mobile phone is supported TD-SCDMA standard network, there is the online of the high speed handpiece of support, mobile TV, video calling, the 3G functions such as video conference.
Along with the development of mobile data services, use the user of TD mobile phone in continuous increase, and user is also growing with each passing day for the demand of communication service.How in the time that user uses TD network, to give the help of hommization, how to allow user in enjoying TD network flow control amount, avoid arrears risk, become telecom operators' present stage and Future Services Development problem in the urgent need to address.
Current telecom operators mainly consider to promote the use of customer flow, and for how avoiding arrearage, avoid complaint to wait consider less.Existing scheme one is to use prompting by flow, at fixed time monthly, and flow and the residual flow of note reminding user current consumption; The 2nd, flow set meal auto-update, in the time of use amount in the flow excess flow bag that user uses, cannot specifically control user's flow speed, can only make flow set meal auto-update.
The regular prompting of existing scheme cannot be informed customer flow service condition in time, likely causes customer complaint, due to the hysteresis quality that flow is reminded, cannot carry out handle control to flow, easily causes arrearage.Regularly remind or all consumptions for user's present stage of auto-update, underaction, does not consider that user's consumer behavior is accustomed to, and can not effectively guide the suitable flow consumption of client.Promoting customer experience, promote client and use perception, Optimized Service quality and avoid all cannot reaching in customer complaint good effect.
Summary of the invention
The embodiment of the present invention provides a kind of customer flow method for control speed, is intended to solve in existing system user's flow velocity control is lagged behind the problem of very flexible.
The embodiment of the present invention is achieved in that a kind of customer flow method for control speed, and described method comprises the steps:
Gather user's call bill data from network element, extract the data service relevant information in described user's call bill data;
According to described data service relevant information, and the customer flow package information of obtaining, the flow speed lifting that generates user identifies;
According to described user's flow speed lifting mark, and user totem information, user's flow speed configuration adjusted;
According to the customer flow speed configuration information after adjusting, described flow speed lifting mark, and user totem information, control user's flow speed.
Another object of the embodiment of the present invention is to provide a kind of customer flow speed control system, and described system comprises:
Call bill data collecting unit, for gathering user's call bill data from network element, extracts the data service relevant information in described user's call bill data;
Flow speed lifting mark generation unit, for according to described data service relevant information, and the customer flow package information of obtaining, generates user's flow speed lifting mark;
Flow speed configuration adjustment unit, for identifying according to described user's flow speed lifting, and user totem information, adjust user's flow speed configuration; And
Customer flow speed control unit, for identifying according to the customer flow speed configuration information after adjusting, described flow speed lifting, and user totem information, control user's flow speed.
The embodiment of the present invention, by the collection to user's call bill data, has realized the real-time judge to the customer flow amount of reaching, by the control to customer flow speed, avoided flow exceed standard cause arrears risk, reduce customer complaint behavior, make user in data traffic is used, telephone expenses have obtained guarantee.
Accompanying drawing explanation
Fig. 1 represents the realization flow figure of the customer flow method for control speed that the embodiment of the present invention provides;
Fig. 2 represents the realization flow figure of the customer flow method for control speed that a preferred embodiment of the invention provides;
Fig. 3 represents the structure chart of the customer flow speed control system that the embodiment of the present invention provides.
Embodiment
In order to make object of the present invention, technical scheme and advantage clearer, below in conjunction with drawings and Examples, the present invention is further elaborated.Should be appreciated that specific embodiment described herein, only in order to explain the present invention, is not intended to limit the present invention.
The embodiment of the present invention is by gathering user's call bill data, realize the real-time judge of the customer flow amount of reaching, if when customer flow does not reach user's set meal flow, by analysis user data traffic risk, whether predictive user needs flow speed elevating control, for user provides suitable flow speed, avoid subscriber arrearage, reduced resource consumption simultaneously.
Fig. 1 shows the realization flow of the customer flow method for control speed that the embodiment of the present invention provides, and details are as follows:
In step S101, gather user's call bill data from network element, extract the data service relevant information in this user's call bill data;
In step S102, according to data service relevant information, and the customer flow package information of obtaining, the flow speed lifting that generates user identifies;
As one embodiment of the present of invention, according to data service relevant information, and the customer flow package information of obtaining, the flow speed lifting mark that generates user specifically comprises the steps:
1. according to data service relevant information and the customer flow package information obtained, judging whether customer flow reaches user's set meal flow, is the mark of falling generating in flow speed lifting mark;
If 2. customer flow does not reach user's set meal flow, carry out Auto-matching according to the rule of setting, analysis user data traffic risk, identifies according to the lifting of user data traffic risk creation flow speed.
As a preferred embodiment of the present invention, the rule of setting is generated by data mining in subsystem.For example find user's accessing video class resource regularly by the data mining analysis through subsystem, cause flow speed very fast, now, system meeting predictive user flow may reach user's set meal flow very soon, can generate flow speed and fall mark; If user is access document class resource regularly, flow speed is slower, system can predictive user flow more steady, and current residual flow is when sufficient, can generate the flow speed raising of indices and know.
In specific embodiments of the invention, at current metering period, in the time that customer flow reaches user's set meal flow, can generate the mark of falling in flow speed lifting mark, to avoid customer flow to transfinite.
But at next cycle, user's residual flow can recover, to user's usage data business be caused to very large impact if now maintain again the speed of reduction, or certain user is in the time finding that residual flow is not enough, can buy overlaying flow bag supplements, under this mode, then the speed that maintains reduction also can cause very large impact to user's usage data business.
In situation based on above, in specific embodiments of the invention, described according to described data service relevant information, and the customer flow package information of obtaining, generate in user's the step of flow speed lifting mark, because customer flow reaches user's set meal flow, generate the mark of falling in flow speed lifting mark when current existence, but when the trigger condition that flow speed is recovered is set up, generate the flow speed raising of indices and know.
The trigger condition that described flow speed is recovered is the flow bag metering period that reaches new or occurs overlaying flow bag.
Certainly the trigger condition that above flow speed is recovered only illustrates, and the present invention does not limit how the trigger condition that concrete flow speed is recovered is set.
As a preferred embodiment of the present invention, flow speed elevating control relevant information is sent to user, determined whether to carry out flow speed elevating control by user, promote the perception of the actual use of user.After generating customer flow speed lifting mark, also comprise:
1. according to flow speed lifting mark, flow speed elevating control relevant information is sent to user;
2. receive user and receive this flow speed elevating control relevant information, according to user's feedback, determine whether to accept flow speed elevating control;
If 3. user accepts flow speed elevating control, enter the flow speed lifting mark according to user, and user totem information, adjust user's flow speed configuration, otherwise finish.
In step S103, according to user's flow speed lifting mark, and user totem information, adjust user's flow speed configuration;
In an embodiment of the present invention, user totem information comprises user's telephone number.
In step S104, according to customer flow speed configuration information, flow speed lifting mark and user totem information after adjusting, control user's flow speed.
Below describe the specific implementation process of the embodiment of the present invention in detail, as shown in Figure 2:
In step S201, gather user's call bill data from network element, extract the data service relevant information in this user's call bill data;
In step S202, according to data service relevant information and the customer flow package information obtained, judge whether customer flow reaches user's set meal flow, is to perform step S204, generate the mark of falling in flow speed lifting mark, otherwise execution step S203;
In step S203, carry out Auto-matching according to the rule of setting, whether analysis user data traffic risk, need flow speed elevating control in order to predictive user;
In step S204, generate flow speed lifting mark;
In step S205, according to user's flow speed lifting mark, to user's transmitted traffic speed elevating control relevant information, according to user's feedback information, determine whether carry out flow speed elevating control by user, be to perform step S206, otherwise finish;
In step S206, according to user's flow speed lifting mark, and user totem information, adjust user's flow speed configuration;
In step S207, according to the customer flow speed configuration information after adjusting, flow speed lifting mark, and user totem information, control user's flow speed.
Fig. 3 shows the structure of the customer flow speed control system that the embodiment of the present invention provides, and for convenience of explanation, only shows the part relevant to the embodiment of the present invention.
Call bill data collecting unit 31 gathers user's call bill data from network element, extracts the data service relevant information in this user's call bill data.
The data service relevant information that flow speed lifting mark generation unit 32 extracts according to call bill data collecting unit 31, and the customer flow package information of obtaining, the flow speed lifting that generates user identifies.
In an embodiment of the present invention, flow speed lifting mark generation unit 32 comprises the customer flow amount of reaching judge module 321 and rule analysis module 322.
The data service relevant information that the customer flow amount of reaching judge module 321 extracts according to call bill data collecting unit 31 and the customer flow package information of obtaining, judging whether customer flow reaches user's set meal flow, is the mark of falling generating in flow speed lifting mark.
If rule analysis module 322 customer flows do not reach user's set meal flow,, according to the rule analysis user data traffic risk of setting, identify according to the lifting of user data traffic risk creation flow speed.
In an embodiment of the present invention, the rule of setting is generated by data mining in subsystem.For example find user's accessing video class resource regularly by the data mining analysis through subsystem, cause flow speed very fast, now, system meeting predictive user flow may reach user's set meal flow; If user is access document class resource regularly, flow speed is slower, and system meeting predictive user flow is more steady.
Because customer flow reaches user's set meal flow, generate the mark of falling in flow speed lifting mark when current existence, but the trigger condition that flow speed is recovered is while setting up, described flow speed lifting mark generation unit generates the flow speed raising of indices to be known.
The trigger condition that described flow speed is recovered is the flow bag metering period that reaches new or occurs overlaying flow bag.
As a preferred embodiment of the present invention, this customer flow speed control system also comprises flow velocity control information transmitting unit 33 and feedback information receiving element 34.
The flow speed lifting mark that flow velocity control information transmitting unit 33 generates according to flow speed lifting mark generation unit 32, sends to user by flow speed elevating control relevant information.
Feedback information receiving element 34 receives the flow speed elevating control relevant information in flow velocity control information transmitting unit 33, according to user's feedback, determining whether to accept flow speed elevating control, is flow speed lifting mark to be exported to flow speed configuration adjustment unit 35.
Customer flow speed lifting mark and user totem information that flow speed configuration adjustment unit 35 generates according to flow speed lifting mark generation unit 32, adjust user's flow speed configuration and user totem information and corresponding customer flow speed lifting mark be sent to customer flow speed control unit 36.
Customer flow speed configuration information, flow speed lifting mark and user totem information after customer flow speed control unit 36 is adjusted according to flow speed configuration adjustment unit 35, control user's flow speed.
The present invention is by the collection to user's call bill data, realize the real-time judge to the customer flow amount of reaching, if customer flow does not reach user's set meal flow, carry out Auto-matching according to the rule of setting, realize the flow velocity control with predictability, by the control to customer flow speed, avoid the flow arrears risk causing that exceeds standard, reduce customer complaint behavior.
The above is only the preferred embodiment of the present invention; it should be pointed out that for those skilled in the art, under the premise without departing from the principles of the invention; can also make some improvements and modifications, these improvements and modifications also should be considered as protection scope of the present invention.
Claims (10)
1. a customer flow method for control speed, is characterized in that, described method comprises the steps:
Gather user's call bill data from network element, extract the data service relevant information in described user's call bill data;
According to described data service relevant information, and the customer flow package information of obtaining, the flow speed lifting that generates user identifies;
According to described user's flow speed lifting mark, and user totem information, user's flow speed configuration adjusted;
According to the customer flow speed configuration information after adjusting, described flow speed lifting mark, and user totem information, control user's flow speed.
2. customer flow method for control speed as claimed in claim 1, it is characterized in that, described according to described data service relevant information, and the customer flow package information of obtaining, generate in user's the step of flow speed lifting mark, fall mark when what current existence generated because customer flow reaches user's set meal flow, but the trigger condition that flow speed is recovered is while setting up, generates the flow speed raising of indices and knows.
3. customer flow method for control speed as claimed in claim 2, is characterized in that, the trigger condition that described flow speed is recovered is the flow bag metering period that reaches new or occurs overlaying flow bag.
4. customer flow method for control speed as claimed in claim 1, is characterized in that, described according to described data service relevant information, and the customer flow package information of obtaining, and the step that generates user's flow speed lifting mark specifically comprises:
According to the customer flow package information of obtaining, judge whether customer flow reaches user's set meal flow, be the mark of falling generating in flow speed lifting mark;
If customer flow does not reach user's set meal flow,, according to the rule analysis user data traffic risk of setting, identify according to the lifting of user data traffic risk creation flow speed.
5. customer flow method for control speed as claimed in claim 1, is characterized in that, identifying according to described user's flow speed lifting, and user totem information, before adjusting user's the step of flow speed configuration, described method also comprises the steps:
According to described flow speed lifting mark, to user's transmitted traffic speed elevating control relevant information;
Receive user's flow speed elevating control feedback information;
In the time that described flow speed elevating control feedback information indicating user is accepted flow speed elevating control, carry out the described mark of the flow speed lifting according to described user, and user totem information, the step of adjustment user's flow speed configuration.
6. a customer flow speed control system, is characterized in that, described system comprises:
Call bill data collecting unit, for gathering user's call bill data from network element, extracts the data service relevant information in described user's call bill data;
Flow speed lifting mark generation unit, for according to described data service relevant information, and the customer flow package information of obtaining, generates user's flow speed lifting mark;
Flow speed configuration adjustment unit, for identifying according to described user's flow speed lifting, and user totem information, adjust user's flow speed configuration; And
Customer flow speed control unit, for identifying according to the customer flow speed configuration information after adjusting, described flow speed lifting, and user totem information, control user's flow speed.
7. customer flow speed control system as claimed in claim 6, it is characterized in that, when what current existence generated because customer flow reaches user's set meal flow, mark falls, but when the trigger condition that flow speed is recovered is set up, described flow speed lifting mark generation unit generates the flow speed raising of indices to be known.
8. customer flow speed control system as claimed in claim 7, is characterized in that, the trigger condition that described flow speed is recovered is the flow bag metering period that reaches new or occurs overlaying flow bag.
9. customer flow speed control system as claimed in claim 6, is characterized in that, described flow speed lifting mark generation unit specifically comprises:
The customer flow amount of reaching judge module, for according to the customer flow package information of obtaining, judges whether customer flow reaches user's set meal flow, is the mark of falling generating in flow speed lifting mark; And
Rule analysis module, if do not reach user's set meal flow for customer flow,, according to the rule analysis user data traffic risk of setting, identifies according to the lifting of user data traffic risk creation flow speed.
10. customer flow speed control system as claimed in claim 6, is characterized in that, described system also comprises:
Flow velocity control information transmitting unit, for according to described flow speed lifting mark, sends to user by flow speed elevating control relevant information; And
Feedback information receiving element, for receiving user's flow speed elevating control feedback information, in the time that described flow speed elevating control feedback information indicating user is accepted flow speed elevating control, control described flow speed configuration adjustment unit adjustment user's flow speed configuration.
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Cited By (4)
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| CN105208608A (en) * | 2014-06-18 | 2015-12-30 | 中国电信股份有限公司 | Method for controlling user access speed, system and policy management platform |
| CN110138688A (en) * | 2019-04-15 | 2019-08-16 | 深圳壹账通智能科技有限公司 | Dynamic adjusts method, apparatus, equipment and the readable storage medium storing program for executing of business interface |
| CN111343100A (en) * | 2020-03-07 | 2020-06-26 | 深圳市中天网景科技有限公司 | Speed limiting method, system and equipment based on Internet of things network card monthly flow package |
| CN112001563A (en) * | 2020-09-04 | 2020-11-27 | 深圳天源迪科信息技术股份有限公司 | Method and device for managing phone bill amount, electronic equipment and storage medium |
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| CN112001563B (en) * | 2020-09-04 | 2023-10-31 | 深圳天源迪科信息技术股份有限公司 | Method and device for managing ticket quantity, electronic equipment and storage medium |
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