CN103414920A - System and method for judging service state through signaling flow - Google Patents
System and method for judging service state through signaling flow Download PDFInfo
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Abstract
The invention discloses a system and method for judging a service state through signaling flow. The system comprises a set top box, a video streaming server, a back-stage management server, a portal server, an interchanger and a flow monitoring server, wherein the set top box is connected with the interchanger and the video streaming server in a wired mode, the portal server is connected with the interchanger and the back-stage management server in a wired mode, and the interchanger is further connected with the flow monitoring server in a wired mode. According to the system and method for judging the service state through the signaling flow, the change condition of the signaling flow can be monitored in real time, the abnormal condition of the service operation state can be timely found out, and the delayed time for failure processing is shortened.
Description
Technical field
The present invention relates to judge by signaling traffic the system and method for service condition, particularly by signaling traffic, judge the system and method for interactive TV service condition.
Background technology
Strictly say, signaling is such system, and in its permission programme-controlled exchange, network data base, network, other " intelligence " node switching is for information about following: call setup, monitoring (Supervision), dismounting (Teardown), required information (inquiry between process/response or user are to user's data), the network management information of Distributed Application process.Signaling is divided into subscriber signaling and interoffice signaling two classes by its purposes.Subscriber signaling acts between the switch of subscriber terminal equipment (as telephone set) and telephone office, between the latter acts between two switches that connect with trunk line.The interoffice signaling classification mainly contains channel associated signalling and common channel signalling, channel associated signalling signaling network in other words just is attached on computer network or telephone network, do not need again to build a network, common channel signalling is again to build a signaling network (being mainly) between local side, for example make a phone call: when we start to make a phone call, while picking up the telephone machine, just there is signal to pass to local telecommunications local side, after a series of exchanges, this local side just first sends signaling on network, Deng opposite end, receive after signaling that responding a signaling agrees conversation, even if now the transmission over networks signaling capability has completed, start transmission of speech signals, just can converse.Expect someone's call when finishing, need to come control circuit to remove by signaling equally.In a word, in fact signaling is exactly a kind of signal for controlling.
Development along with communication and computer technology, telecommunications network, broadcasting and television network, the Internet are in broadband communication network, digital tv network, Next Generation Internet evolution process, three macroreticulars are by technological transformation, its technical functionality reaches unanimity, it is identical that the scope of business is tending towards, network interconnection intercommunication, resource-sharing, can provide for the user many services such as voice, data and radio and television.The integration of three networks does not also mean that the physics unification of three macroreticulars, and mainly refers to the fusion of high-level business application.The integration of three networks is widely used, and spreads all over a plurality of fields such as intelligent transportation, environmental protection, government work, public safety, safety home.Later mobile phone can be seen TV, online, and TV can be made a phone call, be surfed the Net, and TV also can be made a phone call, be seen to computer.Between the three, mutually intersect, form the general layout that you are part of me, I am part of you.The interactive TV business develops just under such background, interactive TV is based on the Generation Tv of Digital Television and broadband network technology, it is the perfect adaptation of TV science and technology and fashionable life, but can provide highly personalized and the interactive highlight of having of program request, bring the brand-new experience of watching, allow the spectator really become the owner of TV.
In the interactive TV operation system, user's order request, Signalling exchange information and files in stream media are to transmit by different paths, and system configuration as shown in Figure 1.
The user sends order request by Set Top Box, the accession page server, with back-stage management server, carry out Signalling exchange, back-stage management server notice ordering server pushing video flows to user's STB terminal, completes to build and flows Signalling exchanges such as carrying out Flow Control afterwards by signaling link.
The method of traditional judgement service condition mainly is divided into following two kinds:
(1) by the record judgement service operation state that reports for repairment of client service center and Operation and Maintenance Center, according to the phenomenon of the failure that customer service and O&M personnel provide, describe, the access log record that checks the client in operation system carries out the fault judgement, check simultaneously service system running state judgement coverage, enable corresponding emergent flow process according to the size of coverage.This method can't be found fault the very first time, just processes when the operation system operation significant trouble occurred, and customer satisfaction system service can't be provided;
(2) by operation system being carried out to regular check judgement service operation state, this method initiatively checks the running status of operation system, normally whether the service of each system operation, discovery subproblem hidden danger that can be initiatively, problems such as Insufficient disk space, memory usage height, but for fault, also can't find the very first time to process, have long processing time delay.
Summary of the invention
Goal of the invention: for the problem and shortage of above-mentioned prior art existence, the purpose of this invention is to provide the system and method that judges service condition by signaling traffic, the situation of change of monitoring signaling traffic that can be real-time, find in time the abnormal conditions of service operation state, shorten the time delay of troubleshooting.
Technical scheme: for achieving the above object, the first technical scheme that the present invention adopts is a kind of system that judges service condition by signaling traffic, comprise Set Top Box, video stream pushing server, back-stage management server, portal server, switch and flow monitoring server, described Set Top Box respectively with switch and video stream pushing server wired connection, described portal server respectively with switch and back-stage management server wired connection, described switch also with flow monitoring server wired connection.
Further, between described video stream pushing server and Set Top Box, be the plug-flow link, between described back-stage management server, portal server and switch, be signaling link.
The second technical scheme that the present invention adopts is a kind of method that judges service condition by signaling traffic, comprises the steps:
(1) observe the situation of change of signaling traffic, suddenly increase and go to step (2) if there is flow, if flow is die-offed, go to step (5), also do not die-off mean that business is normal if flow increases suddenly;
(2) check in back-stage management server and have or not the information of reporting an error, if the information of reporting an error go to step (3), if back-stage management server is without the information of reporting an error, continue to check whether the interactive TV door can normally access, if can not normally access, go to step (4), if the interactive TV door can normally be accessed, the variation of signaling traffic data is caused by the internal data distribution, is normal phenomenon;
(3) check the information that reports an error in back-stage management server, prompting failure judgement reason and coverage according to the daily record that reports an error, for fault that can immediate recovery by restarting the service recovery business of controlling play-on-demand program and Signalling exchange, for fault that can not immediate recovery, recover business by enabling standby back-stage management server, operated rear inspection service operation normal;
(4) check the ruuning situation of portal server, check the service operation situation of portal server, program request daily record failure judgement reason and coverage according to portal server, for fault that can immediate recovery by by the fault portal server from server cluster, bringing out the recovery business, after taking out of, restart the fault portal server and restart related service, check after service operation normally and bring server cluster into, for fault that can not immediate recovery, recover business by enabling standby portal server, operated rear inspection service operation normal;
(5) signaling traffic occurs die-offing into the signalling link problem, check the switch log information, according to log information check result failure judgement equipment or non-working port, for the fault detail information that the relevant device port is arranged in log information, by the restarting equipment port or enable the backup network device recovery system and normally move, check that service operation is normal;
Normally whether (6) inspection business operation, goes to step 1 and continues to observe.
Further, the criterion that described flow increases suddenly or flow is die-offed is that the amplitude of variation of signaling traffic surpasses 50Mbyte/min.
Beneficial effect:
(1) the invention provides a kind of method of effectively judgement service operation state directly perceived, by the variation of signaling traffic, can judge rapidly the running status of business, the scope of location fault, improve the efficiency of malfunction elimination and processing;
(2) by signaling traffic, judge that the flow process of service condition is more effective, comprise the flow process that checks back-stage management server, check the flow process of portal server, locate rapidly scope and the reason of fault, fault effects is controlled to minimum zone, improves the reliability of online service maintenance.
(3) method for supervising of signaling traffic goes for various Portal Services and video traffic.
The accompanying drawing explanation
Fig. 1 is traditional interactive television system structural representation;
Fig. 2 is the schematic diagram of signaling traffic normal variation;
Fig. 3 is the fault schematic diagram that signaling traffic die-offs;
Fig. 4 is the fault schematic diagram that signaling traffic increases suddenly;
Fig. 5 judges the flow chart of service condition by signaling traffic;
Fig. 6 judges the system block diagram of service condition by signaling traffic;
Fig. 7 is interactive service program request flow chart.
Embodiment
Below in conjunction with the drawings and specific embodiments, further illustrate the present invention, should understand these embodiment only is not used in and limits the scope of the invention be used to the present invention is described, after having read the present invention, those skilled in the art all fall within the application's claims limited range to the modification of the various equivalent form of values of the present invention.
Suitable environment
Situation for video flowing and signaling data all transmit by IP network, because the real time data changes in flow rate is larger, can't judge the variation of service condition accurately.For the situation that video flowing and signaling data transmit by different links, for example the interactive TV business, can judge the variation of corresponding service state by the variation of signaling traffic.For the network configuration of centralized deployment, all user request need to be processed by Centroid, and Centroid is all passed through in the transmission of signaling data, and the variation of the signaling traffic by Surveillance center's node can judge the service operation state of the whole network.For the interactive TV operation system, at first user's order request passes through page server, if operation system breaks down, the Signalling exchange on user and backstage just there will be extremely, for example can't build and flow successfully normally.The user can continue attempt to send the stream request of building, and the stream request of building of a large amount of failures causes signaling traffic to be increased sharply, and the variation by flow can judge whether normal operation of operation system.
The implementation of signaling traffic monitoring principle
By real-time port flow, monitor to realize the monitoring of signaling traffic, port flow Refresh Data rate is 1 time/second, so just can guarantee real-time and the accuracy of port flow data, provides safeguard for by signaling traffic, judging the service operation state.By the signaling flow spirogram, can see intuitively the real-time change of signaling traffic, signaling traffic is slowly to increase or slow decreasing under normal circumstances, online user's quantity difference of different periods, user's order request number is variant, causes the variation of signaling traffic.The signaling flow spirogram of normal condition as shown in Figure 2.
Can see that what in Fig. 2, monitor is the total flow of port sending and receiving, signaling traffic is increasing slowly, and the signaling data of representation page is normal, and interactive TV operation system overall operation is normal.
For the situation that the interactive TV operation system breaks down, user's order request can be increased sharply at short notice, and a large amount of order request can't be processed in time, causes the unexpected variation of signaling traffic.The signaling flow spirogram of failure condition as shown in Figure 3 and Figure 4.
For the unexpected situation about increasing of signaling traffic, can tentatively be judged as service system running state occurs abnormal, can't normally carrying out alternately of signaling, cause the signaling traffic surge, as shown in Figure 3, if the amplitude of variation of signaling traffic surpasses 50Mbyte/min, mean that Signalling exchange is abnormal, abnormal conditions appear in service operation, need to check the related service system; Situation for signaling traffic reduces suddenly, as shown in Figure 4, can tentatively be judged as the signalling link fails, cause can't normally carrying out alternately of signaling, signaling traffic die-offs, and needs to check the log information of the network equipment, failure judgement device port and link.
The judgement service condition
The real time data of Signalling exchange has reflected the real-time status of service operation, can judge by the variation of monitoring signaling traffic whether the service operation state is normal.For signaling traffic, monitor in real time by the signaling flow spirogram, the variation of port flow has reflected the real-time change of signaling data, by the monitoring to signaling traffic and analysis, judges the running status of business, and as shown in Figure 5 and Figure 6, main method is as follows:
1, observe the situation of change of signaling traffic, the situation that whether has flow suddenly to increase or die-off, occur that flow suddenly increases and goes to step 2, occurs that flow is die-offed to go to step 5, and the unchanged expression business of data on flows is normal;
2, check in back-stage management server and have or not the information of reporting an error, by execution, check the script realization, if the information of reporting an error goes to step 3, if back-stage management server is without the information of reporting an error, continue to check whether the interactive TV door can normally access, if can not normally access and go to step 4, if the interactive TV door can normally be accessed, the variation of signaling traffic data is caused by the internal data distribution, is normal phenomenon;
3, check the information that reports an error in back-stage management server, prompting failure judgement reason and coverage according to the daily record that reports an error, fault that can immediate recovery is by restarting the service recovery business of controlling play-on-demand program and Signalling exchange, fault that can not immediate recovery is recovered business by enabling standby back-stage management server, has operated rear inspection service operation normal;
4, check the ruuning situation of interactive TV portal server, check the service operation situation of each portal server, program request daily record failure judgement reason and coverage according to portal server, fault that can immediate recovery by by the fault portal server from server cluster, bringing out the recovery business, after taking out of, restart the fault portal server and restart related service, check after service operation normally and bring server cluster into, fault that can not immediate recovery is recovered business by enabling standby portal server, has operated rear inspection service operation normal;
5, signaling traffic occurs die-offing into the signalling link problem, the switch log information of collecting in checking monitoring, according to daily record check result failure judgement equipment or non-working port, the fault detail information that the relevant device port is arranged in log information, by the restarting equipment port or enable the backup network device recovery system and normally move, check that service operation is normal;
Normally whether 6, inspection business operation, goes to step 1 and continues to observe.
Shown in step 3: (1) logs in back-stage management server and collects the current daily record that reports an error, and checks according to the daily record that reports an error the information that stream reports an error of building; (2) if build overtime the reporting an error of stream, at first check whether back-end data library storage readwrite performance is normal, if database storage readwrite performance is poor, cause to build to flow and ask to process in time, cause that to build stream overtime, this type of fault can immediate recovery, need to carry out the database server switching, switched rear inspection database running status, checked that service operation is normal; If database storage readwrite performance is normal, the Signalling exchange information of on-demand session in the stream daily record is built in inspection, it is overtime or build the reason that runs off and to lose that stream is built in analysis, because a large amount of, build the stream request queue and wait for and cause that to build stream overtime, this type of fault can immediate recovery, now needs to restart the service processes of being responsible for building stream, releasing resource, check that the service processes running status is normal, check that the Signalling exchange of building on-demand session in the stream daily record is normal, check that service operation is normal; (3) if can't find reporting an error of program resource, program state not normal the renewal causes finding program resource, and this type of fault can immediate recovery, need to restart the program resource management server, checks that program state is normal, checks that service operation is normal; (4) if system file damages or other report an error, this type of fault can not immediate recovery, need to enable standby back-stage management server, checks that the back-stage management server log update is normal, checks that service operation is normal.
Shown in step 4: (1) at first checks portal server program request log update situation, if the program request daily record can not normal refresh, whether the chkdsk space is normal, if certain portal server journal disk insufficient space can cause that Set Top Box program request daily record can't normally write, door can't normally be accessed, this type of fault can immediate recovery, now need first this portal server from the portal server cluster, taking out of, then by manual mode, remove history log information, it is normal that the chkdsk log space recovers, audit log refreshes normally, the inspection portal accesses is normal, confirm that service operation is normal, if disk space is normal, this type of fault can immediate recovery, needs first this portal server, from the portal server cluster, taking out of, then to restart this portal server, and audit log refreshes normally, checks that portal accesses is normal, and the confirmation service operation is normal, (2) if the program request log update is normal, check whether the time shift program data are synchronous normal, if portal server time shift program data do not have normal synchronized, this type of fault can immediate recovery, need first this portal server from the portal server cluster, taking out of, then to recover the time shift program data synchronous by restarting server, checks the time shift program normal refresh, the inspection portal accesses is normal, confirms that service operation is normal, (3) if time shift program is synchronously normal, inspection door user data storehouse running status, if door data storehouse abnormal state or other information that reports an error, this type of fault can not immediate recovery, need to enable standby portal server, check the portal server normal operation, check that service operation is normal.
As shown in Figure 7, the order request of Set Top Box arrives portal server by the network equipment to interactive service program request flow chart, carries out Signalling exchange with back-stage management server, and the monitoring of signaling traffic is that the port flow by switch carries out monitoring in real time.If the Signalling exchange of Set Top Box occurs abnormal, the port flow of switch just there will be variation, just can judge the running status of business by the variation of monitoring signaling traffic.Because the variation of signaling traffic is in real time monitoring, thus can pinpoint the problems fast, for judgement and the solution of fault provides basis, for the stable operation of online operation system provides safeguard.
Claims (4)
1. system that judges service condition by signaling traffic, it is characterized in that: comprise Set Top Box, video stream pushing server, back-stage management server, portal server, switch and flow monitoring server, described Set Top Box respectively with switch and video stream pushing server wired connection, described portal server respectively with switch and back-stage management server wired connection, described switch also with flow monitoring server wired connection.
2. by signaling traffic, judge according to claim 1 the system of service condition, it is characterized in that: between described video stream pushing server and Set Top Box, being the plug-flow link, is signaling link between described back-stage management server, portal server and switch.
3. a method that judges service condition by signaling traffic, comprise the steps:
(1) observe the situation of change of signaling traffic, suddenly increase and go to step (2) if there is flow, if flow is die-offed, go to step (5), also do not die-off mean that business is normal if flow increases suddenly;
(2) check in back-stage management server and have or not the information of reporting an error, if the information of reporting an error go to step (3), if back-stage management server is without the information of reporting an error, continue to check whether the interactive TV door can normally access, if can not normally access, go to step (4), if the interactive TV door can normally be accessed, the variation of signaling traffic data is caused by the internal data distribution, is normal phenomenon;
(3) check the information that reports an error in back-stage management server, prompting failure judgement reason and coverage according to the daily record that reports an error, for fault that can immediate recovery by restarting the service recovery business of controlling play-on-demand program and Signalling exchange, for fault that can not immediate recovery, recover business by enabling standby back-stage management server, operated rear inspection service operation normal;
(4) check the ruuning situation of portal server, check the service operation situation of portal server, program request daily record failure judgement reason and coverage according to portal server, for fault that can immediate recovery by by the fault portal server from server cluster, bringing out the recovery business, after taking out of, restart the fault portal server and restart related service, check after service operation normally and bring server cluster into, for fault that can not immediate recovery, recover business by enabling standby portal server, operated rear inspection service operation normal;
(5) signaling traffic occurs die-offing into the signalling link problem, check the switch log information, according to log information check result failure judgement equipment or non-working port, for the fault detail information that the relevant device port is arranged in log information, by the restarting equipment port or enable the backup network device recovery system and normally move, check that service operation is normal;
Normally whether (6) inspection business operation, goes to step 1 and continues to observe.
4. a kind of method that judges service condition by signaling traffic according to claim 3, it is characterized in that: the criterion that described flow increases suddenly or flow is die-offed is that the amplitude of variation of signaling traffic surpasses 50Mbyte/min.
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| CN103414920B (en) | 2016-10-05 |
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