CN102340602A

CN102340602A - Calling-back reminding system and method

Info

Publication number: CN102340602A
Application number: CN2011103669729A
Authority: CN
Inventors: 马闽雄
Original assignee: BEIJING YASHANG TIANXIA INFORMATION CONSULTING Co Ltd
Current assignee: BEIJING YASHANG TIANXIA INFORMATION CONSULTING Co Ltd
Priority date: 2011-11-18
Filing date: 2011-11-18
Publication date: 2012-02-01
Anticipated expiration: 2031-11-18
Also published as: CN102340602B

Abstract

The invention provides a calling user service oriented 'calling-back reminding' method for a 'calling-back reminding' service platform. The 'calling-back reminding' platform adopts an unstructured supplementary service data (USSD) communication reminding way and a short messaging service (SMS) data communication reminding way. A calling user customizes a 'calling-back reminding' service in real time or in advance, and a called user is not required to customize the 'calling-back reminding' service. The invention also provides a calling user service oriented 'calling-back reminding' system corresponding to the method for the 'calling-back reminding' service platform. Based on the system and the method, a mobile communication service provider can provide a series of practical services for mobile communication users to help the mobile communication users to timely get in touch with called parties, better service perception is provided, and function service charges are increased.

Description

System and method for reminding call back

Technical Field

The invention relates to a value added service system in the communication field, in particular to a call-back reminding system and a call-back reminding method, belonging to the technical field of electronic information. The technical scheme can be used for mobile communication application and can also be used for wired communication application.

Background

At present, mobile communication technology has been widely applied to various fields to provide efficient services for socioeconomic development. According to the data published by the Ministry of industry and trust in 2011 and 2 months, the popularization rate of the mobile phone in China reaches 64.4 parts per hundred people. However, there are some problems in the daily use of mobile phones: the mobile phone is convenient and fast, and can contact the other party at any time and any place, but some problems still exist.

Besides the normal call-on state, the states of the called user's handset during the call, refusing the incoming call, not being in the service area, bad network signal and the handset being off account for the time of the handset user 1/4. According to statistics, the telephone is busy or the number of the unmanned listeners accounts for 15% of all the listeners, the number of the users who are inconvenient to answer or refuse to answer is 3%, the number of the users who are not in the service area or have no signal accounts for 2%, the number of the users who are in normal standby mode accounts for 5%, and the number of the users who are not in the service area or have no signal accounts for 75%.

In response to these problems, one of the existing solutions repeats the process of "waiting → trying a number of calls" until the other party is reached. In addition, the short message is manually written and sent to the other party to request for calling back, but many people are troubled, and the short message cannot be written particularly under the driving condition.

In the prior art, a technology and a service of 'incoming call reminding' exist. The "incoming call reminder" is served for the called party. However, the problem of the caller cannot be solved.

Chinese patent application CN200810087708X discloses a method and device for sending an incoming call reminding short message from a calling terminal to a called terminal, wherein the device provides a short message generating module for generating an incoming call reminding short message according to the completion status of the call after the calling terminal calls the called terminal, and a sending module for sending the incoming call reminding short message from the calling terminal to the called terminal. The method comprises the following steps: step one, a calling terminal calls a called terminal; step two, the calling terminal generates an incoming call reminding short message according to the completion state of the call; and step three, the calling terminal sends the incoming call reminding short message to the called terminal.

Chinese patent application CN200710099009.2 discloses a missed call reminding method, comprising: when the called party can not be connected, the calling party is prompted to leave a message, then the message and the missed call information are stored and converted into a notification message to be sent to the called party, and the incoming call information is directly acquired through the notification message after the called party is started.

Although the above-mentioned "incoming call alert" service can already provide the required service through the called party, the requirements and feelings of the calling party cannot be met. If the called party does not customize the service, the calling party cannot achieve the purpose of reaching the called party as soon as possible. With the development of services, how to introduce new services to improve the user experience, and thus increase the service value-added income of operators, has become one of the new problems faced by mobile communication service providers.

Disclosure of Invention

In order to solve the problems in the prior art, the patent applicant of the invention provides a 'call back reminding' technology and a service. Based on the 'call-back reminding' technology and service, the invention provides a call-back reminding system and a call-back reminding method.

In the invention, the 'call back reminding' is that when a calling user meets the conditions that a called user in a local network is off, busy or out of a service area, and the like, a 'call back reminding' system supported by the technology and service of providing the 'call back reminding' automatically consults the calling user by using a USSD intelligent menu, and then reminds the called user of call back by adopting a short message and other modes.

In the invention, the called user can be reminded by using the multimedia message in addition to the short message, or by selectively using the short message and/or the multimedia message in different links.

The 'call back reminder' technology and service comprises the following advantages:

the system replaces the calling user to automatically send a short message to remind the called user to call back: this happens occasionally, the calling party is on the verge of the called party, and the called party can be reminded even if the called party does not subscribe the call reminding service.

The calling user can select the most worry-saving mode and automatically send a preset short message to remind the called user each time; or selecting different preset short message contents to the called user under the guidance of the USSD intelligent menu each time; if the user is unfamiliar with the called user, the user can also choose not to send the short message prompt and continue to dial the called user.

The calling party can confirm whether the called party receives the information of the call-back reminding through the short message receipt. The caller can dial the called party's phone again.

The 'call back reminding' service provided by the invention is similar to other call reminding services, but has obvious difference, the two services have distinct properties, the call reminding service aims at the called party, the called party is customized in advance, and the called party pays; the object of the 'call back reminding' business service is the calling user, the calling user is customized in real time or in advance, and the calling user pays. The 'call back reminding' service user customization aims to avoid the trouble of repeatedly trying to call the called user and to contact the called user as soon as possible. The incoming call reminding service is customized by the user with the aim of not missing any important telephone.

The relationship between them is: the 'call back reminding' adopts two data communication reminding modes of USSD data communication and SMS, the call back reminding only adopts an SMS mode, two services are similar but are mutually supplemented, the 'call back reminding' service user is active and is an active urgent need to find a person to be found, and the call back reminding user is passive and is afraid of busy or power off or missing an important call in a service area.

Both the call-back short message and the call-leakage short message are used for the purpose that the calling party and the called party get in contact as soon as possible, and the two services are mutually exclusive, so that the call reminding service and the call-back reminding service are required at the same time. The called party can receive two short messages only under the condition that the calling party has a call-back reminding function and the called party also has a call reminding function.

In detail, the 'call back reminding' system and method provide richer functions than 'call reminding', and can at least realize the following functions:

(1) and (3) call-back short message reminding:

when the calling party calls out in busy or is turned off, the call-back reminding can send a short message to the called party to remind the called party of call-back.

(2) Short message receipt reminding:

when the called receives the short message, the system sends a receipt short message to the calling to prompt the called to receive the short message.

(3) Personalized scene selection:

the calling party can select the short message preset by the user in the intelligent menu according to different situations. For example, the short message sent to the called user can be customized as "i find you in an urgent matter, please call back quickly".

(4) Self-defining scene prompt words:

the user can self-define the short messages of different scenes, and the selection can be displayed on the intelligent menu after the short messages are preset. The related scene operation can be selected, set and preset through an intelligent menu of the call-back reminding. The function can further avoid the situation that the user selects a corresponding scene when the user is busy, and the intellectualization, automation and customer care degree of the call-back reminding service are improved.

(5) Automatic do not disturb function:

the user can set automatic reminding and scene short messages in advance or close non-reminding, and does not need to select every time.

According to an aspect of the present invention, there is provided a method for providing a call back alert service to a calling party in a call back alert service platform, the service platform including the following nodes: SS7 signaling access gateway, SMS access gateway, USSD access gateway, flow control server, authentication authorization server, database server, maintenance monitoring terminal, firewall, O-MSC/SSP, HLR, BOSS, SCP, T-MSC, and background management server, all of which are connected with communication network and communicate through the communication network, the service platform adopts distributed architecture, each node processes independent function and can be expanded independently, when expanding the capacity of the system, only related processing nodes need to be added and corresponding communication routes relative to other nodes of the related processing nodes need to be added in the same way as the communication routes of the same type of nodes, and

the method for reminding the user of the call back comprises the following steps:

(1) calling party calls out called party;

(2) when a calling party calls a called party out, or the called party is powered off or is not in a service area, the calling party receives a prompt whether to send a reminding short message to the called party;

(3) if the calling user selects to send the reminding short message, the calling user carries out self-defined editing on the content of the reminding short message through the short message, the USSD intelligent menu and/or the self-service customer service website;

(4) the calling user sends the self-defined editing result to a service platform of 'call back reminding';

(5) sending the reminding short message defined by the calling user to the called user in a service platform of call back reminding; and

(6) when the service platform of the call-back reminding receives the receipt of the short message sent by the called user, the service platform of the call-back reminding sends information indicating that the call-back reminding is successfully sent to the calling user.

Furthermore, the calling subscriber customizes the service of 'call back reminding' in real time or in advance, and the called subscriber can receive the call reminding of the calling subscriber without customization.

Furthermore, the service platform of the call-back reminding adopts two data communication reminding modes of USSD data communication and SMS to interact with a calling party and a called party, wherein the USSD data communication has higher real-time performance than the SMS data communication; the USSD data communication is interacted with the calling party through a multi-level intelligent menu, has no IVR or other voice modes, and is used for consulting whether the calling party sends a call-back reminding short message or not, reminding the calling party of setting of a related reminding word, scene selection, a preset scene and preset content, and customizing the short message content.

Optionally, the networking topology of the service platform includes: SS7 Link, MSC/SSP, SCP, HLR, MISC, ISMG/SMSC, USSDC and service management terminal, the service platform interacts with SCP, MSC/SSP, MISC and HLR system through SS7 Link, and interacts with USSDC and ISMG/SMSC through IP Link, CMPP and short message gateway and CMPP.

Optionally, the operation that the calling user can customize includes one of: automatically sending a preset short message to remind a called user each time; selecting different preset short message contents to a called user under the guidance of a USSD intelligent menu each time according to different scenes; if the mobile phone is unfamiliar with the called user, the mobile phone can be selected to continue to dial the called user; the calling user writes the short message content by himself or selects the short message content from a preset list.

Optionally, the calling user can also select to use the default reminding short message content without self-defining or selecting the short message content; or the function of closing the reminding called user is preset.

According to a further aspect of the present invention, there is provided a "call back alert" system for calling subscriber services in a "call back alert" service platform, the service platform comprising the following nodes: SS7 signaling access gateway, SMS access gateway, USSD access gateway, flow control server, authentication authorization server, database server, maintenance monitor terminal, firewall, O-MSC/SSP, HLR, BOSS, SCP, T-MSC, and background management server, all the above nodes are connected with communication network and communicate through the communication network, characterized in that:

the service platform adopts a distributed architecture, each node processes independent functions and can be independently expanded, the capacity expansion of the system only needs to increase related processing nodes and add corresponding communication routes relative to other nodes of the related processing nodes in the same way as the communication lines of the same type of nodes,

the networking topology structure of the 'call back reminding' system comprises SS7 Link, MSC/SSP, SCP, HLR, MISC, ISMG/SMSC, USSDC and a service management terminal, wherein the service platform interacts with the SCP, MSC/SSP, MISC and HLR system through the SS7 Link, interacts with the USSDC and ISMG/SMSC through the IP Link, CMPP and a short message gateway and uses CMPP,

the call-back reminding system enables a calling user to customize a call-back reminding service in real time or in advance, and a called user can receive the call reminding of the calling user without customizing.

Further, the 'call back reminding' system also comprises a control system, and the control system comprises the following modules: the system comprises a data statistics module, an operation performance management module, a permission management module, a seat management module and a safety maintenance module, wherein the data statistics module further comprises: the device comprises a basic data statistic module, a USSD flow statistic module and an SMS flow statistic module.

Optionally, the calling subscriber uses the "call back reminder" system to call out the called subscriber; when a calling party calls a called party out, or the called party is powered off or is not in a service area, the calling party receives a prompt whether to send a reminding short message to the called party; if the calling user selects to send the reminding short message, the calling user carries out self-defined editing on the content of the reminding short message through the short message, the USSD intelligent menu and/or the self-service customer service website; the calling user sends the self-defined editing result to a service platform of 'call back reminding'; sending the reminding short message defined by the calling user to the called user in a service platform of call back reminding; and when the service platform of the call back reminding receives a receipt of a short message sent by the called user, sending information indicating that the call back reminding is successfully sent to the calling user in the service platform of the call back reminding.

The 'call-back reminding' technology and the service can effectively solve the problem of fussy waiting mood of the calling subscriber due to the fact that the called subscriber is off, busy (inconvenient to answer the call and hang up) or not in the service area and can not be connected, avoid the trouble that the calling subscriber repeatedly tries to call the called subscriber, and quickly connect the called subscriber, thereby improving the experience of calling and called calls. Meanwhile, the occupation of invalid channels of the operator can be effectively reduced, and the service image of the operator is greatly improved.

The significance of popularizing the system and the service lies in helping the calling and called users to get in contact timely and conveniently, avoiding the trouble brought by multiple trial calls and self-editing short messages, bringing better service feeling to the users of the home network, improving the work orderliness of the users, and simultaneously being another effective way for increasing the income of the operation business.

Based on the system and the method, the mobile communication service provider can provide a series of very practical services and services for the mobile communication user, help the mobile communication user to contact the called party in time, provide better service perception and increase the income of functional service fees.

Drawings

In the drawings:

FIG. 1 illustrates a block diagram of a system architecture for one embodiment of a "call back reminder" system in accordance with the present invention;

FIG. 2 is a schematic diagram illustrating a system capacity expansion method according to an embodiment of the "call back alert" system of the present invention;

FIG. 3 illustrates a networking topology diagram of one embodiment of a "call back alert" system in accordance with the present invention;

FIG. 4 illustrates a major component and system architecture diagram of one embodiment of a "call back alert" system in accordance with the present invention;

FIG. 5 illustrates the signaling protocol of one embodiment of a "call back alert" system in accordance with the present invention;

FIG. 6 illustrates a short message interface protocol (using CMPP 3.0) for one embodiment of a "call back reminder" system in accordance with the present invention;

FIG. 7 illustrates a short message transaction protocol according to one embodiment of the "call back reminder" system of the present invention;

figure 8 illustrates the USSD interface protocol (using CMPP 3.0) of one embodiment of the "call back alert" system according to the present invention;

FIG. 9 is a method flow diagram illustrating one embodiment of a caller customized receipt SMS method of the "call back alert" system in accordance with the present invention; and

FIG. 10 illustrates a method flow diagram of one embodiment of a "call back alert" method for calling party oriented services in a "call back alert" service platform in accordance with the present invention.

Detailed Description

According to one aspect of the present invention, a system architecture of a "call back alert" system is shown in FIG. 1. The system is composed of the following units: the system comprises an SS7 signaling access gateway, an SMS short message access gateway, a USSD access gateway, a flow control server, an authentication authorization server, a database server, a maintenance monitoring terminal, a firewall and a background management server, wherein the units are connected with a communication network and communicate through the communication network.

The following describes each component of the "call back reminder" system in detail:

SS7 signals the access gateway: the SCP intelligent network access function is realized mainly, and all busy call information is received through TCP/IP network interface connection interaction. The hardware employs, for example, a Dialogic G31 SIU device.

SMS short message access gateway: the Ethernet interface is connected with the ISMG/SMSC, and the short message receiving and sending functions (short message uplink and downlink) of the mobile phone are mainly realized. The call-back reminding system sends a call-back reminding short message through the short message gateway, and receives a user service opening and canceling instruction and the like.

USSD access gateway: the intelligent menu function of the mobile phone is mainly realized by connecting the Ethernet with the USSDC, and the intelligent menu function of the mobile phone is mainly used for inquiring whether a calling user sends a call-back reminding short message and a related prompt language and the like.

A flow control server: the system is the core control of the system and coordinates each access device and background user data to realize all business workflows.

The authentication and authorization server: the server mainly authenticates the user number, judges whether to open the service or not, judges whether to blacklist the user and the like, authorizes legal users and allows related service operation. In some cases, charging control may also be performed.

A database server: the system is used for storing used user data and system configuration parameters, and comprises all user number records, outbound busy records, call-back reminding records and the like. The data server also provides functions of data backup, data fault tolerance and the like.

Maintaining the monitoring terminal: the system is used for local real-time monitoring equipment, can monitor the operation condition of each equipment in the system in real time on site, and provides an alarm function. Once the system is abnormal, the terminal can trigger the alarm immediately to inform field maintenance personnel of repairing, and can also inform the maintenance personnel of the maintenance of the machine room in the future by a short message or an outbound mode.

The maintenance monitoring terminal has the following characteristics:

the simple monitoring management interface can monitor the operation condition of the system (the number of active users, the occupation condition of system resources and the like) in real time;

the interaction condition of a single active user can be conveniently tracked in real time (the interaction condition can be tracked by double-click on the interface);

simple and clear software configuration management interface (signaling point, network configuration and the like).

A background management server: the remote system maintenance management and operation management functions are provided through the Internet or private network. In view of network security, the background server is connected to the internet through a firewall or uses a VPN network.

Communication network: and the system is responsible for completing the exchange and/or communication of data and/or instructions among all the components of the system. The communication network may be, for example, a wired local area network or a wireless local area network or a combination of the two, or may be, for example, one or any combination of networks involved by other network connections or communication technologies commonly used by those skilled in the art.

The 'call back reminding' system can also comprise at least one service management terminal which is in data connection and/or data communication with the firewall in a wired or wireless mode, such as the Internet.

The performance parameters of the system are as follows:

SS7 signaling gateway processing capability requirement:

4 2M or 32 64K E1 signaling links may be supported;

can support domestic 24-bit signaling point codes;

the gateway can support an ISUP protocol, and a single gateway can support 1920 speech path controls at most;

a maximum of 120 ISUP calls per second may be supported;

the INAP protocol can be supported, and the single gateway can support 65535 concurrent transactions at most;

a maximum of 4000 INAP transactions per second may be supported;

MTP layer signaling redundancy functions and ISUP layer circuit redundancy may be supported.

SMS short message gateway processing capability requirement:

the bidirectional maximum 300 bars/second can be supported, and the busy hour is not lower than 100 bars/second;

the message loss rate is less than 0.01%;

the message processing delay is less than 0.1 second;

the number of waiting caches of the status report is not less than 100,000;

the number of short message failure retransmission buffers is not less than 100,000.

USSD access gateway processing capability requirement:

a maximum of 65535 concurrent USSD calls may be supported;

a maximum of 1500 call transactions per second can be supported;

the message loss rate is less than 0.01%;

the message processing delay is less than 0.1 second.

The system has the following requirements on the reliability of each device:

1) computer performance requirements

Each stage of computer system is required to work without stopping for 24 hours, and each functional module of the system can normally run in the service processing process without error processing and obvious functional abnormity;

in case of power failure or abnormal power supply, the system can be automatically started without manual intervention and restored to the original working state.

2) Database performance requirements

Adopting a latest version of a relational database SQL Server 2008R 2 to request the functions of processing distributed parallel data communication services and automatically carrying out safe backup on the database;

the database system can meet the network operation requirements of multiple users, has real-time, rapid, safe and reliable data processing performance, has a good user interface and is suitable for an accounting type management report form used by a telecommunication system;

typically, database access latency is less than 1000 ms.

3) Network communication capability requirements

The network bandwidth adopts a local area network of 100M or more, a public network of 4M or more is accessed, the network delay is not higher than 150ms, and the packet loss rate is less than 2%;

the computer system can automatically monitor hardware communication and network states, and can immediately give an alarm to prompt maintenance if communication is abnormal, so that the normal operation of the whole system is ensured.

The compatibility requirements of the system on each device are as follows: the mobile phone terminal needs to support the USSD smart menu function, and the mobile phone terminal needs to support the SMS message function.

The system has the following expandability on each device: by adopting a distributed architecture, each node processes independent functions and can be expanded independently, so that capacity expansion only needs to be realized by adding related processing nodes and corresponding link lines and configuring the system.

The reliability and safety requirements of the system are as follows:

the operation system uses authorization management, on-site computers are all provided with administrator passwords, and key operation requires administrator authority;

the database security management, data access, backup and recovery need different user authorities;

the operation management system uses authorization management, and different operators have corresponding operation authorities;

the login authentication mode of the operation management system can use OPT, and the remote data access can adopt encrypted transmission or use VPN network.

In another embodiment, the following devices can be selected as the above units:

device name	Model/parameter	Number of	Remarks for note
				Signaling access gateway	DELL rack server	1	2 100M/1000M Ethernet interfaces
Short message access gateway	DELL rack server	1	2 100M/1000M Ethernet interfaces
				USSD access gateway	DELL rack server	1	2 100M/1000M Ethernet interfaces
Database server	DELL rack server	2	Dual-machine database redundancy
				Background management server	DELL rack server	1	2 100M/1000M Ethernet interfaces
Intranet router	DLink100M/1000M router	1	8-16 ports
				Hardware firewall	Cisco hardware firewall	1	Throughput of over 100Mbps

According to the invention, the USSD intelligent menu is adopted, and no IVR or other voice modes are adopted, so that the call capability of the 'call back reminding' system does not need to be estimated.

According to the invention, the installation of the call-back reminding system is simple and convenient, and only a Copy execution file is needed to be sent to a target server.

According to another aspect of the invention, the management and operation and maintenance of the 'call back reminding' system are completed by the 'call back reminding' mobile communication service management platform system, and the mobile communication service management platform system ensures the safe, reliable and efficient operation of the system. The mobile communication service management platform system comprises the following modules: the system comprises a data statistics module, an operation performance management module, a permission management module, a seat management module and a safety maintenance module. Alternatively, the mobile communication service management platform system can also manage other communication systems.

The information objects processed in the mobile communication service management platform system include USSD data and SMS data.

1. A data statistics module: the system is responsible for collecting and counting the utilization condition of system resources, the execution condition of each service and the overall operation condition of the system, and can refresh data periodically to form a report.

The data statistics module also comprises a ticket query statistics module, an operation settlement module and a statistical report module. The call ticket inquiry and statistics module supports the following operations: supporting to inquire the call ticket according to the mobile phone number of the user; all call tickets are inquired according to time periods (the minimum unit is day); supporting the query of a call ticket (the result of USSD consultation) according to the operation result; the method supports the inquiry of call tickets (trial period users, formal users and the like) according to the user types; and a bill counting function is supported, and the inquiry result of the bill is counted in real time. The operation settlement module supports the following operations: the monthly payment settlement of the user in this month is supported; the expense settlement of reminding the use times (including the use times of the user in the trial period) in the month is supported; supporting USSD flow settlement in this month; and SMS flow settlement in this month is supported.

The statistical form module in the data statistical module further comprises: the device comprises a basic data statistic module, a USSD flow statistic module and an SMS flow statistic module. The statistical information generated by these three modules includes, for example:

1) basic data statistical table:

by time period, minimum unit: sky

Numbering	Statistical terms	Description of the preferred embodiments
			1	Accumulating the number of users on active trial	All first trial users
2	Accumulating the number of the users for opening the service	All just converted regular users
			3	Cumulative number of cancelled service users	All users entering dormancy stage and blacklist
4	Cumulative busy call number	Including all incoming call conditions
			5	Effective busy number of incoming calls	Incoming call situation for legitimate subscriber
6	Effective busy incoming call proportion	Ratio of the two above
			7	Number of non-response times of calling party	USSD alerts but user unresponsiveness
8	Non-responsive ratio of caller	Number of non-response/number of effective busy
			9	Selecting the number of times of reminding the short message	Number of times calling subscriber selects usage reminder
10	Selecting a short message reminding ratio	Selecting number of reminding times/number of effective busy times
			11	Number of effective short message reminders	Number of times of called receiving short message reminding
12	Effective short message alert ratio	Number of effective reminders/number of effective busy events

2) USSD flow statistical table:

by time period, minimum unit: sky

Numbering	Statistical terms	Description of the preferred embodiments
			1	Accumulated USSD call-out times	All USSD call out times
2	Efficient USSD call out times	Number of successful callouts of USSD
			3	Efficient USSD exhalation Rate	Ratio of the two terms
4	Number of non-responsive USSD calls	Number of times of user's no response
			5	Non-responsive USSD call-out ratio	Number of nonresponses/cumulative number of outgoing calls

3) SMS flow statistics Table:

by time period, minimum unit: sky

Numbering	Statistical terms	Description of the preferred embodiments
			1	Accumulating the number of SMS transmissions	Number of all SMS transmissions
2	Number of successful SMS transmissions	Number of successful SMS transmissions
			3	Successful SMS transmission ratio	Success/cumulative count
4	Number of failed SMS transmissions	Number of failures of all SMS transmission
			5	Failed SMS sending rate	Number of failures/cumulative number of times
6	Accumulating SMS retransmission times	Number of all SMS retransmissions
			7	Cumulative SMS retransmission rate	Cumulative number of retransmissions/cumulative number of transmissions

2. The operation performance management module: the method comprises the steps of adjusting system parameters, optimizing system configuration and improving resource utilization rate according to system resource statistical information. Part of the business process can also be modified or new business can be loaded.

3. The authority management module: the method comprises the steps of setting and modifying client passwords, setting and configuring service permissions such as monitoring and recording.

The authority management module also comprises an account management module and a mobile phone user management module. The account management module supports the following operations: the functions of BOSS system operator login authentication authorization and the like are supported; the BOSS system operator grouping is supported, and the use permission is arranged according to the operator group; and supporting a BOSS system super administrator, and adding and deleting operator accounts and groups. The mobile phone user management module supports the following operations: the method supports manual batch entry and deletion of the mobile phone user numbers; manual batch modification of the mobile phone user types (trial period users, dormant period users and formal users) is supported; the method supports manual addition/deletion of blacklist mobile phone users, and can be added to the blacklist for complaint users; and information inquiry of a single mobile phone user is supported, wherein the inquiry comprises activation time, use times, current state and the like.

4. The seat management module: the method comprises the steps of configuring and modifying telephone operators and service groups, managing login authority and passwords of the telephone operators, managing on-duty records of telephone operators and the like.

5. A safety maintenance module: the method comprises the steps of system initialization, state monitoring, software loading, alarming, fault analysis, fault removal and the like.

The mobile communication service management platform system adopts a B/S architecture, and a browser is a user interface.

The mobile communication service management platform system is mainly expressed in the form of page tables and diagrams.

By utilizing the mobile communication service management platform system, the configuration, operation and maintenance of the 'call back reminding' system can be managed according to the invention through the management interface module, the permission of a client, the content of a scene short message, a USSD intelligent menu mode, the setting of the system and the like.

The "call back alert" system according to the present invention may be expanded in the manner of fig. 2. Wherein,

three access gateways, a signalling gateway, a USSD gateway and an SMS gateway are provided for different interaction protocols. Each access gateway is an expandable structure, and a plurality of access gateways are adopted to improve the processing capacity according to different user numbers.

The core control server can be divided into three control modules, namely FlowControl flow control, authentication authorization charging and TaskManager task management according to specific functions. The flow control is the core and is responsible for coordinating the work of each module.

The database server is also scalable, with varying degrees of database clustering being available depending on the number of users.

As shown in FIG. 3, according to another aspect of the present invention, the networking topology of the "call back alert" system comprises: MSC/SSP, SCP, HLR, MISC, ISMG/SMSC, USSDC, and service management terminal. Wherein each unit is described as follows:

1. MSC/SSP: the intelligent network service switching point and the mobile switching center, when the external call is busy, the MSC can capture the busy call signal and trigger the SSP to inquire the related working flow and control of the SCP.

2. SCP: an intelligent network service control point is the core component of an intelligent network that stores user data and service logic. The SCP can start different service logics according to the call events reported by the SSP and send call control instructions to the corresponding SSP according to the service logics, thereby realizing various intelligent calls. The call-back reminding system is connected with the SCP through a TCP/IP network, and the protocol type is customized and developed by each large operator and intelligent network manufacturer.

3. HLR: is an abbreviation of Home Location Register (Home Location Register) and is a network element in a mobile network, whose main role is to store subscriber data and attributes.

4. MISC: the Mobile Information Service Center (DSMP) is a data operation platform completely conforming to the technical specification of the China Mobile Data Service Management Platform (DSMP), completes the Service management and control functions of data Service, realizes user management, Service management and SP management, provides an open and standard Web Service interface for the outside, and can provide charging for each Service gateway and SP.

5. ISMG/SMSC: the internet short message gateway and the short message switching center can realize the functions of receiving and sending short messages (short message downlink and uplink) of the mobile phone. For example, call-back reminding short message, service application and cancellation, etc. The call-back reminding system is connected with the ISMG through an Ethernet interface and adopts a CMPP protocol.

6. USSDC: and the unstructured auxiliary data service center can provide an intelligent menu for consulting related operations of the calling user. For example, whether a call-back reminding short message needs to be sent to the called user, content selection of the call-back reminding short message, and the like. The call-back reminding system is connected with the USSDC through an Ethernet interface and adopts a CMPP protocol.

7. And (3) the service management terminal: the system is mainly connected to a call-back reminding background management server through the Internet or a private network and provides related functions of operation management. Such as user data queries, statistics reports and operational settlements, etc. The call-back reminding background management server is connected to the Internet or a private network through a firewall.

As shown in FIG. 4, according to yet another aspect of the present invention, a diagram of the main components and system architecture of one embodiment of a "call back alert" system is shown, the main components and system architecture of the "call back alert" system comprising: an access layer, a logical layer, and a presentation layer, wherein,

an access layer: mainly comprises a signaling gateway, a USSD gateway and an SMS gateway. They are connected with various external devices, and can make protocol conversion, etc. so as to provide service for upper layer and shield lower layer hardware and protocol.

A logic layer: the system mainly comprises service logic function modules of flow control, task management, authentication charging and the like, and the service logic function modules perform related logic control according to the service provided by an access layer and a service flow designed by an upper layer.

A presentation layer: the system is mainly a background BOSS operation system, provides various reports, settlement and inquiry functions for operators and operators, and has a system maintenance function and the like.

The communication protocol of the call back reminding system according to the invention is defined as follows:

1, SCP: an intelligent network service control point is the core component of an intelligent network that stores user data and service logic. SCP can start different service logic according to the call event reported by SSP, and send call control instruction to corresponding SSP according to service logic, thereby realizing various intelligent calls; the call return reminding system is connected with the SCP through a TCP/IP network, the protocol type is customized and developed by Yunnan mobile and northeast China mail, and a Diameter protocol is adopted;

MISC: the Mobile Information Service Center (DSMP) is a data operation platform completely conforming to the technical specification of the China Mobile Data Service Management Platform (DSMP), completes the Service management and control functions of data Service, realizes user management, Service management and SP management, provides an open and standard Web Service interface for the outside, and can provide charging for each Service gateway and SP.

ISMG/SMSC: the internet short message gateway and the short message switching center can realize the functions of receiving and sending short messages (short message downlink and uplink) of the mobile phone. For example, call-back reminding short message, service application and cancellation, etc. The call-back reminding system is connected with the ISMG through an Ethernet interface and adopts a CMPP3.0 protocol;

USSDC: and the unstructured auxiliary data service center can provide an intelligent menu for consulting related operations of the calling user. For example, whether a call-back reminding short message needs to be sent to the called user, content selection of the call-back reminding short message, and the like. The call-back reminding system is connected with the USSDC through an Ethernet interface and adopts a CMPP protocol.

Referring to fig. 9, a method flow diagram of one embodiment of a call back alert method for a caller oriented service in a call back alert service platform is shown in accordance with the present invention.

As shown in fig. 10, in an embodiment of the present invention, there is provided a "call back alert" method for serving a calling party in a "call back alert" service platform, where the service platform includes the following nodes: SS7 signaling access gateway, SMS access gateway, USSD access gateway, flow control server, authentication authorization server, database server, maintenance monitoring terminal, firewall, O-MSC/SSP, HLR, BOSS, SCP, T-MSC, and background management server, all of which are connected with communication network and communicate through the communication network, the service platform adopts distributed architecture, each node processes independent function and can be expanded independently, when expanding the capacity of the system, only related processing nodes need to be added and corresponding communication routes relative to other nodes of the related processing nodes need to be added in the same way as the communication routes of the same type of nodes, and

(1) calling party calls out called party;

According to another embodiment of the present invention, there is provided a "call back alert" system for serving a calling party in a "call back alert" service platform, the service platform including the following nodes: SS7 signaling access gateway, SMS access gateway, USSD access gateway, flow control server, authentication authorization server, database server, maintenance monitor terminal, firewall, O-MSC/SSP, HLR, BOSS, SCP, T-MSC, and background management server, all the above nodes are connected with communication network and communicate through the communication network, characterized in that:

Claims

1. A 'call back reminding' method facing calling user service in a 'call back reminding' service platform, the service platform comprises the following nodes: SS7 signaling access gateway, SMS access gateway, USSD access gateway, flow control server, authentication authorization server, database server, maintenance monitor terminal, firewall, O-MSC/SSP, HLR, BOSS, SCP, T-MSC, and background management server, all the above nodes are connected with communication network and communicate through the communication network, characterized in that:

the service platform adopts a distributed architecture, each node processes an independent function and can be independently expanded, the capacity expansion of the system only needs to increase related processing nodes and add corresponding communication routes relative to other nodes of the related processing nodes in the same way as the communication lines of the same type of nodes, and the call back reminding method comprises the following steps:

(1) calling party calls out called party;

2. A method according to claim 1, wherein the calling subscriber customizes the service of "call back reminder" in real time or in advance, and the called subscriber receives the call reminder from the calling subscriber without customization.

3. A method according to claim 2, wherein the call back alert service platform interacts with the calling party and the called party using both USSD data communication and SMS data communication alert, wherein USSD data communication has higher real-time performance than SMS data communication; the USSD data communication is interacted with the calling party through a multi-level intelligent menu, has no IVR or other voice modes, and is used for consulting whether the calling party sends a call-back reminding short message or not, reminding the calling party of setting of a related reminding word, scene selection, a preset scene and preset content, and customizing the short message content.

4. A method according to any of claims 1 to 3, wherein the networking topology of the service platform comprises: SS7 Link, MSC/SSP, SCP, HLR, MISC, ISMG/SMSC, USSDC and service management terminal, the service platform interacts with SCP, MSC/SSP, MISC and HLR system through SS7 Link, and interacts with USSDC and ISMG/SMSC through IP Link, CMPP and short message gateway and CMPP.

5. A method according to any of claims 1 to 3, wherein the operation that the calling user can customize comprises one of: automatically sending a preset short message to remind a called user each time; selecting different preset short message contents to a called user under the guidance of a USSD intelligent menu each time according to different scenes; if the mobile phone is unfamiliar with the called user, the mobile phone can be selected to continue to dial the called user; the calling user writes the short message content by himself or selects the short message content from a preset list.

6. A method according to any one of claims 1 to 3, wherein the calling user can also choose to use default reminding sms content without customizing or selecting sms content; or the function of closing the reminding called user is preset.

7. A call back alert system for a calling party service in a call back alert service platform, said service platform comprising the following nodes: SS7 signaling access gateway, SMS access gateway, USSD access gateway, flow control server, authentication authorization server, database server, maintenance monitor terminal, firewall, O-MSC/SSP, HLR, BOSS, SCP, T-MSC, and background management server, all the above nodes are connected with communication network and communicate through the communication network, characterized in that:

the service platform adopts a distributed architecture, each node processes an independent function and can be independently expanded, when the system expands the capacity, only a related processing node needs to be added, and corresponding communication lines corresponding to other nodes of the related processing node are added in the same way as the communication lines of the similar nodes, the networking topological structure of the call back reminding system comprises SS7 Link, MSC/SSP, SCP, HLR, MISC, ISMG/SMSC, USSDC and a service management terminal, after the service platform interacts with the SCP, MSC/SSP, MISC and HLR system through the SS7 Link, the service platform interacts with the SCP, MSC/SSP, MISC and HLR system through IP Link, CMPP and a short message gateway and uses CMPP to interact with the ISMG/SMSC, the call back reminding system enables a calling user to customize a call back reminding service in real time or in advance, and a called user does not need to customize, a call alert of the calling subscriber may be received.

8. The system of claim 7 wherein the call back alert service platform interacts with the calling party and the called party using both USSD data communication and SMS data communication alerts, wherein USSD data communication has higher real-time performance than SMS data communication; the USSD data communication is interacted with the calling party through a multi-level intelligent menu, has no IVR or other voice modes, and is used for consulting whether the calling party sends a call-back reminding short message or not, reminding the calling party of setting of a related reminding word, scene selection, a preset scene and preset content, and customizing the short message content.

9. The system of claim 8, wherein the "call back reminder" system further comprises a control system comprising the following modules: the system comprises a data statistics module, an operation performance management module, a permission management module, a seat management module and a safety maintenance module, wherein the data statistics module further comprises: the device comprises a basic data statistic module, a USSD flow statistic module and an SMS flow statistic module.

10. A system according to any one of claims 7 to 9, wherein the operation that the calling user can customize comprises one of: automatically sending a preset short message to remind a called user each time; selecting different preset short message contents to a called user under the guidance of a USSD intelligent menu each time according to different scenes; if the mobile phone is unfamiliar with the called user, the mobile phone can be selected to continue to dial the called user; the calling user writes the short message content by himself or selects the short message content from a preset list.

11. A system according to any one of claims 7 to 9, wherein the calling user can also choose to use default reminder sms content without customizing or selecting sms content; or the function of closing the reminding called user is preset.

12. A system according to any one of claims 7 to 9, wherein a calling subscriber uses said "call back alert" system to place an outgoing call to a called subscriber; when a calling party calls a called party out, or the called party is powered off or is not in a service area, the calling party receives a prompt whether to send a reminding short message to the called party; if the calling user selects to send the reminding short message, the calling user carries out self-defined editing on the content of the reminding short message through the short message, the USSD intelligent menu and/or the self-service customer service website; the calling user sends the self-defined editing result to a service platform of 'call back reminding'; sending the reminding short message defined by the calling user to the called user in a service platform of call back reminding; and when the service platform of the call back reminding receives a receipt of a short message sent by the called user, sending information indicating that the call back reminding is successfully sent to the calling user in the service platform of the call back reminding.