CN102193792A - Method and system for developing SOA (service-oriented architecture) based service enterprise collaborative management system - Google Patents
Method and system for developing SOA (service-oriented architecture) based service enterprise collaborative management system Download PDFInfo
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Abstract
The invention provides a method for developing an SOA (service-oriented architecture) based service enterprise collaborative management system, characterized by comprising the following steps of: 1) constructing an SOA integrated developing system platform; 2) arranging a collaborative developing middleware toolkit in a service layer; 3) integrating the existing ERP (enterprise resource planning) of the enterprise and other third party application systems into a source layer; 4) developing the collaborative management system; 5) respectively integrating each part of the developed collaborative management system into the service layer and an application layer; and 6) developing a presentation layer interface by using a Portal middleware. The invention also provides a service enterprise collaborative management system for realizing the method, which is a Web service integrated application platform based on Web Service technique, and comprises the following four layers which are mutually connected and communicated from top to bottom: a presentation layer, an application layer, a service layer and a resource layer. The method and system provided by the invention are specific, standard, highly efficient and cross-platform, and have obvious advantages.
Description
Technical field
The present invention relates to the network software development technology, be specifically related to service enterprise's coordination management system development approach and system based on SOA.
Background technology
Service-type businesses is a tertiary industry enterprise, and its main business provides valuable service for other people.
The big trade classification of service-type businesses is:
Financial services industry: bank, insurance, credit;
Public and transport services industry: the city up and down water for heat-extraction system, signal system, urban traffic control system; Water, land and air, pipe transportation system;
The individual service industry: bathing, cosmetology, funeral and interment is repaired, medical treatment, movie theatres etc. are service object's service sector with a resident people;
Special service industry: information service industry, consulting service industry, amusement and leisure industry.
The development of service-type businesses and the level of IT application have great strategic importance to promoting China's socio-economic development, promote and promote the development of service-type businesses, particularly promote the fast development of modern service industry, are one of our major issues of facing at present.
In the prior art, the enterprise collaborative management system is meant according to the ubiquitous causality of objective things, rule such as symmetry and contradiction, with the system of service enterprise is main research object, inside and outside a plurality of organization departments of system of research service enterprise, for realizing common objective, dynamically changeable, the digitizing that retrains mutually and mutually promote, under the intelligent management environment, how that service enterprise's external resource and internal resource is collaborative integrated, auxiliary inner each of service enterprise of realizing do not stop the link that changes, according to environmental change resource is distributed, and the general objective of service enterprise and the goal coordination of each complementary link got up, realize that the symmetry that service enterprise manages coordinates, the KXG of the system dynamics cooperation of balanced development.
In management of modern service enterprise and IT application process, the coordination management system of developing based on various key elements more and more is subjected to liking of service enterprise.Service enterprise's coordinated management infosystem is at insoluble problem in the informationization of present service enterprise, the next generation internet service enterprise management software that adopts artificial intelligence technology and collaborative theory to analyze, design, realize.
Business events flow path management system (BPMS) is that the technology of BPM realizes that it makes service enterprise to carry out modeling, deployment and management to core process.BPMS must have the direct conversion capability from service enterprise's strategic objective to operation flow, and system must provide decision support etc. for service enterprise's high level.Relation between service enterprise's management system each several part and each unit is " working in coordination with " relation, is to realize common function and cooperate and play a role.In management of modern service enterprise and information system performance history, business Process Design, business logic modules design, be in core status, whether reasonable in design it is, often directly determine the height of the service enterprise's management and the level of IT application, determined service enterprise's informatization resolve scheme to dispose and implement to succeed.
The fast development of internet and SOA technology is for the exploitation and the realization of above-mentioned software provides condition and basis.But, also there are not this type of document or report in the prior art, each software development company is often carried out the method for a cover oneself separately, lack consistent standard each other, often can't be integrated in management system newly developed to existing third party's application systems such as the existing ERP of enterprise, restricted the compatibility and the tempo of development of software systems greatly.Therefore, provide a cover comprehensively, system, reasonably coordination management system development approach and system, just become comparatively urgent.
Summary of the invention
Above-mentioned deficiency at prior art, the objective of the invention is to, service enterprise's coordination management system development approach based on SOA of a kind of efficient, standard, standard is provided, and each software development company is done things in his own way to overcome, the problem of inefficiency, Products Compatibility difference;
The present invention also aims to, the service enterprise's coordination management system based on SOA that a kind of height of realizing said method is integrated, be simple and easy to usefulness is provided.
For achieving the above object, technical scheme provided by the invention is:
A kind of service enterprise's coordination management system development approach based on SOA is characterized in that it may further comprise the steps:
1) make up a SOA integrated development system platform, it comprises and interconnecting from top to bottom and the four-layer structure of interactive communicate: presentation layer, application layer, service layer and resource layer;
2) a co-development middleware kit is set in service layer, comprises: business model instrument, flow process configuration tool, data integration instrument, design development tool and test deployment tool;
3) with the existing ERP of enterprise and other third party's application systems, be integrated into resource layer;
4) utilization co-development middleware kit carries out the service logic application module exploitation in service enterprise's coordination management system, and it specifically comprises the steps:
41) exploitation customer information processing module
This module is used for the maintain customer relevant information, and this information comprises: client's essential information, client's extend information, client's credit information, customer grouping information, customer interaction information;
42) developing target market marketing data processing module
This module is extracted data message from described customer information processing module, carries out data analysis, and generates the marketing plan and product strategy information according to data analysis result and plan template;
43) exploitation inserts the channel information module,
This module is used to manage planning information and the evaluation information that inserts channel, receives the services request of described customer information processing module and provides service content to described customer information processing module, perhaps, initiatively provides service content to described customer information processing module;
44) development composition module,
This module is used for providing its order, the product that uses to described customer information processing module, provide its required product information to described marketing data processing module, receive the product strategy information that marketing data processing module provides, the product of its order is provided to described access channel information module;
45) exploitation accounting processing module
This module is used to receive client's inquiry, the information of paying the fees that described customer information processing module sends, and send to described customer information processing module and to move back expense, urge expense and the successful information of whether paying the fees, send account information to described access channel information module, and receive the account means of payment information that described access channel information module returns, write down the cost information that described product slate module provides product to produce;
46) administration module of exploiting natural resources
This module is used for providing basic resources information to constitute basic product to described product slate module;
47) exploitation service management module
This module is used for providing service guarantee information to described product slate module and described resource management module;
48) exploit natural resources module is provided
This module is used for providing described basic resources information to described resource management module and product slate module, provide agency service information to described customer information processing module, receive the marketing plan that described marketing data processing module sends, by described access channel letter;
49) exploitation employee administration module is used for managing internal employee role and authority.
5) each module of the coordination management system that exploitation is finished is integrated into described service layer, application layer respectively;
6) adopt Portal middle unit development presentation layer, managing customer and logon rights.
Described step 41), also comprise the steps:
411) the exploitation customer information is safeguarded submodule, is used for the maintain customer relevant information, and described client-related information comprises: client's essential information, client's extend information, client's credit information, customer grouping information, customer interaction information;
412) develop the client agreement processing sub, be used for forming the relation of ordering products, to order, to use product with described product slate module;
413) exploitation customers management submodule is used for linking to each other with described marketing data processing module, for described marketing data processing module provides object.
Described step 42), also comprise the steps:
431) exploitation inserts channel information processing submodule, be used for carrying out alternately with described customer information processing module, for it provides service content, the product that reception is ordered to described product slate module, receive the account information that described accounting processing module sends, and send account means of payment information to described accounting processing module, and inserting channel information processing submodule by this, described resource provides module to provide agency service information to described customer information processing module;
432) exploitation inserts channel information management submodule, be used to manage planning information and the evaluation information that inserts channel, specifically comprise and insert channel scope of business information, insert channel type information, insert the channel building planning information and insert channel integration and class information.
Described step 44), also comprise the steps:
441) development provides submodule, be used for providing its order, the product that uses to the described terminal user of described customer information processing module correspondence, provide its required product information to described marketing data processing module, receive the product strategy information that marketing data processing module 2 provides, the product of its order is provided to described access channel information module;
442) the exploitation basic product constitutes submodule, and the basic resources information that provides according to described resource management module is provided, and constitutes basic product;
443) the development service provides submodule, and the described service guarantee information that provides according to described service module is provided, and provides service guarantee information to described customer information processing module.
Described step 45), also comprise the steps:
451) exploitation account management submodule, be used to receive client's inquiry, the information of paying the fees that described customer information processing module sends, and send to described customer information processing module and to move back expense, urge expense and the successful information of whether paying the fees, send account information to described access channel information module, and receive the account means of payment information that described access channel information module returns, write down the cost information that described product slate module provides product to produce;
452) exploitation account information provides submodule, is used to store bill information, account phase information, integration information, cash pledge information, detailed single information and payment information.
Described step 47), also comprise the steps:
471) exploitation service guarantee submodule is used for providing service guarantee information to described product slate module and described resource management module;
472) exploitation Service Management submodule is used for the service guarantee information that provides and the configuration information of service guarantee are managed.
A kind of service enterprise's coordination management system of realizing the claim preceding method based on SOA, it is characterized in that, it is one to serve integrated application platform based on Web Service Technology in Web, and it comprises and interconnecting from top to bottom and the four-layer structure of interactive communicate: presentation layer, application layer, service layer and resource layer; Wherein service layer is provided with a co-development middleware kit, comprising: business model instrument, flow process configuration tool, data integration instrument, design development tool and test deployment tool; Described resource layer is integrated with ERP, third party's application system and database, described presentation layer provides unified user interface, unified user interface, method of operating and data representation for the user, the user is according to corresponding authority, by the information resources of this interface accessing service enterprise correspondence; When the request of expressing by soap message arrives, by resolving message, produce request broker example to respective service, call corresponding operation by the agency by dynamic binding, finish and call mutually and integrated with service enterprise Database Systems.
Described service enterprise's coordination management system based on SOA, it is characterized in that its application layer comprises the business event logic application module that connects by ESB successively: customer information processing module, marketing data processing module, access channel information module, product slate module, accounting processing module, resource management module, service management module, resource provide module, accounting processing module; Each module is based on the SOA framework, described these a plurality of application modules are packaged into the serviced component of standard, operate in system in the different operating system by interface interchange, encapsulate and visit the realization systemic-function by Web Services interface and work in coordination with, it specifically is encapsulated in a majority application in the service layer.
Described presentation layer, unified login of user and interactive interface are provided, provide a series of services, comprise call center, Email, fax, mail, communication on telephone, WEB browser etc., these services are formed each module combinations packing by the BPM software of described service layer, by the WEB service integration platform services request are sent to service layer.
Described service layer is made up of modules such as flow engine, regulation engine, rule base, regulation managements, promptly sets up the implementation step model of a service by the BPMS instrument, and it is mapped on the concrete software component.
Described application layer comprises the service logic application module of service enterprise, and it is packaged into each service logic of service enterprise the webservice service respectively, provides various services by the WEB service integration platform.
Described resource layer can integrated a plurality of third party's application systems, ERP, enterprise database system, for described presentation layer, service layer, application layer provide the data support.
Method and system provided by the invention, it is based on the SOA framework, and development approach standard, standard, efficient, cross-platform have overcome that each traditional software exploitation enterprise does things in his own way, the problem of inefficiency, Products Compatibility difference; Service enterprise provided by the invention coordination management system; be particularly suitable for the demand of service-type businesses; it is highly integrated, be simple and easy to use; can be integrated easily and fast, the various existing third party's application systems of encapsulation, as enterprise's ERP system etc., share its function and data; and need not to develop again or change; accelerate exploitation, the deployment of service enterprise's coordination management system, the speed of debugging greatly, protected enterprise's existing information investment simultaneously, reduced the IT application in enterprises improvement cost.
Below in conjunction with specific embodiment the present invention is described in further details.
Description of drawings
Fig. 1 is a system architecture synoptic diagram of the present invention.
Fig. 2 is a system module schematic flow sheet of the present invention.
Embodiment
Referring to Fig. 1, service enterprise's coordination management system development approach that present embodiment provides based on SOA, be fully to use the SOA architecture mode, it demonstrates fully the thinking of business-driven IT, the information-based lifting scheme of service enterprise is comprehensively integrated and planned, promote IT application in enterprises and management level comprehensively.For operation flow and demand analysis and the traditional structuring demand of SOA, OO demand analysis does not conflict.And note SOA is stood in a higher aspect, specific to some concrete modules or the realization of function.The present invention adopts structuring or OO demand to express, with the contents such as input, output, data, business processing flow and rule of clear and definite function.
Concrete, a kind of service enterprise's coordination management system development approach that present embodiment provides based on SOA, it may further comprise the steps:
A kind of service enterprise's coordination management system development approach based on SOA is characterized in that it may further comprise the steps:
1) make up a SOA integrated development system platform, it comprises and interconnecting from top to bottom and the four-layer structure of interactive communicate: presentation layer, application layer, service layer and resource layer;
2) a co-development middleware kit is set in service layer, comprises: business model instrument, flow process configuration tool, data integration instrument, design development tool and test deployment tool;
3) with the existing ERP of enterprise and other third party's application systems, be integrated into resource layer;
4) utilization co-development middleware kit carries out the service logic application module exploitation in service enterprise's coordination management system, and it specifically comprises the steps:
41) exploitation customer information processing module
This module is used for the maintain customer relevant information, and this information comprises: client's essential information, client's extend information, client's credit information, customer grouping information, customer interaction information;
42) developing target market marketing data processing module
This module is extracted data message from described customer information processing module, carries out data analysis, and generates the marketing plan and product strategy information according to data analysis result and plan template;
43) exploitation inserts the channel information module,
This module is used to manage planning information and the evaluation information that inserts channel, receives the services request of described customer information processing module and provides service content to described customer information processing module, perhaps, initiatively provides service content to described customer information processing module;
44) development composition module,
This module is used for providing its order, the product that uses to described customer information processing module, provide its required product information to described marketing data processing module, receive the product strategy information that marketing data processing module provides, the product of its order is provided to described access channel information module;
45) exploitation accounting processing module
This module is used to receive client's inquiry, the information of paying the fees that described customer information processing module sends, and send to described customer information processing module and to move back expense, urge expense and the successful information of whether paying the fees, send account information to described access channel information module, and receive the account means of payment information that described access channel information module returns, write down the cost information that described product slate module provides product to produce;
46) administration module of exploiting natural resources
This module is used for providing basic resources information to constitute basic product to described product slate module;
47) exploitation service management module
This module is used for providing service guarantee information to described product slate module and described resource management module;
48) exploit natural resources module is provided
This module is used for providing described basic resources information to described resource management module and product slate module, provide agency service information to described customer information processing module, receive the marketing plan that described marketing data processing module sends, by described access channel letter;
49) exploitation employee administration module is used for managing internal employee role and authority.
5) each module of the coordination management system that exploitation is finished is integrated into described service layer, application layer respectively;
6) adopt Portal middle unit development presentation layer, managing customer and logon rights.
Described step 41), also comprise the steps:
411) the exploitation customer information is safeguarded submodule, is used for the maintain customer relevant information, and described client-related information comprises: client's essential information, client's extend information, client's credit information, customer grouping information, customer interaction information;
412) develop the client agreement processing sub, be used for forming the relation of ordering products, to order, to use product with described product slate module;
413) exploitation customers management submodule is used for linking to each other with described marketing data processing module, for described marketing data processing module provides object.
Described step 42), also comprise the steps:
431) exploitation inserts channel information processing submodule, be used for carrying out alternately with described customer information processing module, for it provides service content, the product that reception is ordered to described product slate module, receive the account information that described accounting processing module sends, and send account means of payment information to described accounting processing module, and inserting channel information processing submodule by this, described resource provides module to provide agency service information to described customer information processing module;
432) exploitation inserts channel information management submodule, be used to manage planning information and the evaluation information that inserts channel, specifically comprise and insert channel scope of business information, insert channel type information, insert the channel building planning information and insert channel integration and class information.
Described step 44), also comprise the steps:
441) development provides submodule, be used for providing its order, the product that uses to the described terminal user of described customer information processing module correspondence, provide its required product information to described marketing data processing module, receive the product strategy information that marketing data processing module 2 provides, the product of its order is provided to described access channel information module;
442) the exploitation basic product constitutes submodule, and the basic resources information that provides according to described resource management module is provided, and constitutes basic product;
443) the development service provides submodule, and the described service guarantee information that provides according to described service module is provided, and provides service guarantee information to described customer information processing module.
Described step 45), also comprise the steps:
451) exploitation account management submodule, be used to receive client's inquiry, the information of paying the fees that described customer information processing module sends, and send to described customer information processing module and to move back expense, urge expense and the successful information of whether paying the fees, send account information to described access channel information module, and receive the account means of payment information that described access channel information module returns, write down the cost information that described product slate module provides product to produce;
452) exploitation account information provides submodule, is used to store bill information, account phase information, integration information, cash pledge information, detailed single information and payment information.
Described step 47), also comprise the steps:
471) exploitation service guarantee submodule is used for providing service guarantee information to described product slate module and described resource management module;
472) exploitation Service Management submodule is used for the service guarantee information that provides and the configuration information of service guarantee are managed.
A kind of service enterprise's coordination management system of realizing the claim preceding method based on SOA, it is characterized in that, it is one to serve integrated application platform based on Web Service Technology in Web, and it comprises and interconnecting from top to bottom and the four-layer structure of interactive communicate: presentation layer, application layer, service layer and resource layer; Wherein service layer is provided with a co-development middleware kit, comprising: business model instrument, flow process configuration tool, data integration instrument, design development tool and test deployment tool; Described resource layer is integrated with ERP, third party's application system and database, described presentation layer provides unified user interface, unified user interface, method of operating and data representation for the user, the user is according to corresponding authority, by the information resources of this interface accessing service enterprise correspondence; When the request of expressing by soap message arrives, by resolving message, produce request broker example to respective service, call corresponding operation by the agency by dynamic binding, finish and call mutually and integrated with service enterprise Database Systems.
Described service enterprise's coordination management system based on SOA, it is characterized in that its application layer comprises the business event logic application module that connects by ESB successively: customer information processing module, marketing data processing module, access channel information module, product slate module, accounting processing module, resource management module, service management module, resource provide module, accounting processing module; Each module is based on the SOA framework, described these a plurality of application modules are packaged into the serviced component of standard, operate in system in the different operating system by interface interchange, encapsulate and visit the realization systemic-function by Web Services interface and work in coordination with, it specifically is encapsulated in a majority application in the service layer.
Described presentation layer, unified login of user and interactive interface are provided, provide a series of services, comprise call center, Email, fax, mail, communication on telephone, WEB browser etc., these services are formed each module combinations packing by the BPM software of described service layer, by the WEB service integration platform services request are sent to service layer.
Described service layer is made up of modules such as flow engine, regulation engine, rule base, regulation managements, promptly sets up the implementation step model of a service by the BPMS instrument, and it is mapped on the concrete software component.
Described application layer comprises the service logic application module of service enterprise, and it is packaged into each service logic of service enterprise the webservice service respectively, provides various services by the WEB service integration platform.
Described resource layer can integrated a plurality of third party's application systems, ERP, enterprise database system, for described presentation layer, service layer, application layer provide the data support.
Method and system provided by the invention, it is based on the SOA framework, and development approach standard, standard, efficient, cross-platform have overcome that each traditional software exploitation enterprise does things in his own way, the problem of inefficiency, Products Compatibility difference; Service enterprise provided by the invention coordination management system; be particularly suitable for the demand of service-type businesses; it is highly integrated, be simple and easy to use; can be integrated easily and fast, the various existing third party's application systems of encapsulation, as enterprise's ERP system etc., share its function and data; and need not to develop again or change; accelerate exploitation, the deployment of service enterprise's coordination management system, the speed of debugging greatly, protected enterprise's existing information investment simultaneously, reduced the IT application in enterprises improvement cost.
Service enterprise's coordination management system development approach that present embodiment provides based on SOA, efficiently, standard, standard, comprehensive, overcome that traditional software exploitation service enterprise does things in his own way, the problem of inefficiency, Products Compatibility difference, according to actual needs, can select to adopt concrete SOA integrated development system platform, as the product of companies such as BEA, IBM.
Service enterprise's coordination management system based on SOA provided by the invention, it is highly integrated, be simple and easy to usefulness, can be widely used in the exploitation of various service enterprisees coordination management system, is particularly suitable for the demand of service-type businesses.
The above, it only is preferred embodiment of the present invention, be not to any pro forma restriction of the present invention, though the present invention describes with the graphic technique of preferred embodiment, yet be not in order to limit the present invention, any those skilled in the art, in the scope that does not break away from technical solution of the present invention, all can utilize the method and the technology contents of foregoing description to make the change and the adjustment of part, being the case that is equal to adjustment after adjusting describes, in every case be the content that does not break away from the technology of the present invention, any simple modification and adjustment according to technical spirit of the present invention is done above description case all still belong in the scope of technical solution of the present invention.
Claims (10)
1. service enterprise's coordination management system development approach based on SOA is characterized in that it may further comprise the steps:
1) make up a SOA integrated development system platform, it comprises and interconnecting from top to bottom and the four-layer structure of interactive communicate: presentation layer, application layer, service layer and resource layer;
2) a co-development middleware kit is set in service layer, comprises: business model instrument, flow process configuration tool, data integration instrument, design development tool and test deployment tool;
3) with the existing ERP of enterprise and other third party's application systems, be integrated into resource layer;
4) utilization co-development middleware kit carries out the service logic application module exploitation in service enterprise's coordination management system, and it specifically comprises the steps:
41) exploitation customer information processing module
This module is used for the maintain customer relevant information, and this information comprises: client's essential information, client's extend information, client's credit information, customer grouping information, customer interaction information;
42) developing target market marketing data processing module
This module is extracted data message from described customer information processing module, carries out data analysis, and generates the marketing plan and product strategy information according to data analysis result and plan template;
43) exploitation inserts the channel information module,
This module is used to manage planning information and the evaluation information that inserts channel, receives the services request of described customer information processing module and provides service content to described customer information processing module, perhaps, initiatively provides service content to described customer information processing module;
44) development composition module,
This module is used for providing its order, the product that uses to described customer information processing module, provide its required product information to described marketing data processing module, receive the product strategy information that marketing data processing module provides, the product of its order is provided to described access channel information module;
45) exploitation accounting processing module
This module is used to receive client's inquiry, the information of paying the fees that described customer information processing module sends, and send to described customer information processing module and to move back expense, urge expense and the successful information of whether paying the fees, send account information to described access channel information module, and receive the account means of payment information that described access channel information module returns, write down the cost information that described product slate module provides product to produce;
46) administration module of exploiting natural resources
This module is used for providing basic resources information to constitute basic product to described product slate module;
47) exploitation service management module
This module is used for providing service guarantee information to described product slate module and described resource management module;
48) exploit natural resources module is provided
This module is used for providing described basic resources information to described resource management module and product slate module, provide agency service information to described customer information processing module, receive the marketing plan that described marketing data processing module sends, by described access channel letter;
49) exploitation employee administration module is used for managing internal employee role and authority.
5) each module of the coordination management system that exploitation is finished is integrated into described service layer, application layer respectively;
6) adopt Portal middle unit development presentation layer, managing customer and logon rights.
2. according to claim 1 based on SOA serve service enterprise's coordination management system development approach, it is characterized in that described step 41), also comprise the steps:
411) the exploitation customer information is safeguarded submodule, is used for the maintain customer relevant information, and described client-related information comprises: client's essential information, client's extend information, client's credit information, customer grouping information, customer interaction information;
412) develop the client agreement processing sub, be used for forming the relation of ordering products, to order, to use product with described product slate module;
413) exploitation customers management submodule is used for linking to each other with described marketing data processing module, for described marketing data processing module provides object.
3. the service enterprise's coordination management system development approach based on SOA according to claim 1 is characterized in that described step 42), also comprise the steps:
431) exploitation inserts channel information processing submodule, be used for carrying out alternately with described customer information processing module, for it provides service content, the product that reception is ordered to described product slate module, receive the account information that described accounting processing module sends, and send account means of payment information to described accounting processing module, and inserting channel information processing submodule by this, described resource provides module to provide agency service information to described customer information processing module;
432) exploitation inserts channel information management submodule, be used to manage planning information and the evaluation information that inserts channel, specifically comprise and insert channel scope of business information, insert channel type information, insert the channel building planning information and insert channel integration and class information.
4. the service enterprise's coordination management system development approach based on SOA according to claim 1 is characterized in that described step 44), also comprise the steps:
441) development provides submodule, be used for providing its order, the product that uses to the described terminal user of described customer information processing module correspondence, provide its required product information to described marketing data processing module, receive the product strategy information that marketing data processing module 2 provides, the product of its order is provided to described access channel information module;
442) the exploitation basic product constitutes submodule, and the basic resources information that provides according to described resource management module is provided, and constitutes basic product;
443) the development service provides submodule, and the described service guarantee information that provides according to described service module is provided, and provides service guarantee information to described customer information processing module.
5. the service enterprise's coordination management system development approach based on SOA according to claim 1 is characterized in that described step 45), also comprise the steps:
451) exploitation account management submodule, be used to receive client's inquiry, the information of paying the fees that described customer information processing module sends, and send to described customer information processing module and to move back expense, urge expense and the successful information of whether paying the fees, send account information to described access channel information module, and receive the account means of payment information that described access channel information module returns, write down the cost information that described product slate module provides product to produce;
452) exploitation account information provides submodule, is used to store bill information, account phase information, integration information, cash pledge information, detailed single information and payment information.
6. the service enterprise's coordination management system development approach based on SOA according to claim 1 is characterized in that described step 47), also comprise the steps:
471) exploitation service guarantee submodule is used for providing service guarantee information to described product slate module and described resource management module;
472) exploitation Service Management submodule is used for the service guarantee information that provides and the configuration information of service guarantee are managed.
6. service enterprise's coordination management system of realizing the described method of one of claim 1～5 based on SOA, it is characterized in that, it is one to serve integrated application platform based on Web Service Technology in Web, and it comprises and interconnecting from top to bottom and the four-layer structure of interactive communicate: presentation layer, application layer, service layer and resource layer; Wherein service layer is provided with a co-development middleware kit, comprising: business model instrument, flow process configuration tool, data integration instrument, design development tool and test deployment tool; Described resource layer is integrated with ERP, third party's application system and database, described presentation layer provides unified user interface, unified user interface, method of operating and data representation for the user, the user is according to corresponding authority, by the information resources of this interface accessing service enterprise correspondence; When the request of expressing by soap message arrives, by resolving message, produce request broker example to respective service, call corresponding operation by the agency by dynamic binding, finish and call mutually and integrated with service enterprise Database Systems.
7. the service enterprise's coordination management system based on SOA according to claim 6, it is characterized in that its application layer comprises the business event logic application module that connects by ESB successively: customer information processing module, marketing data processing module, access channel information module, product slate module, accounting processing module, resource management module, service management module, resource provide module, accounting processing module; Each module is based on the SOA framework, described these a plurality of application modules are packaged into the serviced component of standard, operate in system in the different operating system by interface interchange, encapsulate and visit the realization systemic-function by Web Services interface and work in coordination with, it specifically is encapsulated in a majority application in the service layer.
8. the service enterprise's coordination management system based on SOA according to claim 6, it is characterized in that, described presentation layer, unified login of user and interactive interface are provided, provide a series of services, comprise call center, Email, fax, mail, communication on telephone, WEB browser etc., these services are formed each module combinations packing by the BPM software of described service layer, by the WEB service integration platform services request are sent to service layer.
9. the service enterprise's coordination management system based on SOA according to claim 6, it is characterized in that, described service layer, form by modules such as flow engine, regulation engine, rule base, regulation managements, promptly set up the implementation step model of a service, and it is mapped on the concrete software component by the BPMS instrument.
10. the service enterprise's coordination management system based on SOA according to claim 6, it is characterized in that, described application layer, the service logic application module that comprises service enterprise, it is packaged into each service logic of service enterprise the webservice service respectively, provides various services by the WEB service integration platform.
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Application publication date: 20110921 |