CN101646150B - Financial management system and financial management method applied to business operation supporting system - Google Patents
Financial management system and financial management method applied to business operation supporting system Download PDFInfo
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- CN101646150B CN101646150B CN 200810224610 CN200810224610A CN101646150B CN 101646150 B CN101646150 B CN 101646150B CN 200810224610 CN200810224610 CN 200810224610 CN 200810224610 A CN200810224610 A CN 200810224610A CN 101646150 B CN101646150 B CN 101646150B
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Abstract
The invention relates to a financial management method applied to a business operation supporting system. The financial management method comprises the following steps: sorting accounts of clients into free accounts and paying accounts; connecting the paying accounts to the free accounts thereof; connecting the free accounts to parent free accounts according to the subordination of the clients to form a tree structure; arranging the free accounts at a root node and middle nodes of the tree structure; arranging paying accounts at leaf nodes; and establishing a paying relationship between the nodes and the business. By a certain fund movement rule, the system and the method not only satisfy the needs of the free accounts for unitedly paying for sub accounts, but also satisfy the needs of the paying accounts for paying for services discriminatively, thereby achieving the control of all service charge; in addition, the system and the method reflect account relationship generated by a client relationship among important clients or group clients, provide the important clients with flexible paying supporting, differentiates the paying of prepaying business and post paying business at paying accounts and unites at manage the free accounts, thereby being convenient for operators to manage.
Description
Technical field
The present invention relates to service operation support technology field, specially refer to and a kind of customer account is managed method.
Background technology
Trend in the face of the integration of three networks, carrying out of a large amount of new business, service operation supports can not only manage multiple business, and make things convenient for the client to use, the account management that like this service operation is supported proposes higher requirement: the demand that (one) client pays flexibly to business: some client wishes to utilize a common account that all uniform service are paid; Some client wishes and can use different accounts to pay by different business, is convenient to control the cost of use of different business; Also some client wishes to have the facility of unified payment, can to a certain degree control each professional expense again.(2) big customer's demand: some big customers wish in a common account, certain amount of money is paid in unification, pays certain functional expenses, for its lower sub-client, if sub-client uses professional expense to exceed the quata, then by sub-client's oneself bill payment functional expenses.For example, certain amount of money as a kind of welfare, is paid for the IPTV uniform service by some group company, and the employee can use these business, and after the cost of use over-expense, employee such as need continue to use professional, then need oneself to pay certain amount of money.(3) to the demand of prepayment service and post payment service unified management: the business that the client orders may both comprise prepayment service and also comprise post payment service, the convenience of operator in order to manage need to manage the paying account unification of prepayment service and post payment service.
Account management in each business operation support system often adopts the method based on three family models at present: namely a client comprises one or more users, also have one or more accounts, a user is corresponding to an Agent Service, an account can be paid for account corresponding to a plurality of users, and all accounts corresponding to user can be paid by a plurality of accounts.In the method, same client need set up a plurality of accounts for the expense of the different main body business of control, but independent between a plurality of account, can't satisfy on the basis of service control expense the needs of unified defrayment; The method also can't embody the relation between the account that the client that has subordinate relation produces, so can't satisfy big customer's demand.Operator also is to have two to overlap independently that system manages to the paying of prepayment service and post payment service, has increased the burden of operator.
Therefore, the account management method that generally adopts can't satisfy the demand that business operation support system embodies " customer-centric ", needs a kind of account management method that can overcome above-mentioned shortcoming.
Summary of the invention
The object of the invention is to propose a kind of account management system and method that can overcome above-mentioned shortcoming.This system and method can reflect the relation between same client's the account, satisfy the client to business way of paying flexibly, also can be embodied in the relation between the account that client's Relations Among of existing in big customer or the group customer produces, the support that the big customer is paid flexibly is provided, simultaneously also can be convenient to operator, unified management is carried out in the paying of prepayment service and post payment service.
In order to reach the foregoing invention purpose, the invention provides the financial management system in a kind of business operation support system, described business operation support system comprises:
One business system is used for client enrollment data, order business, and the account at the concurrent family of seing a visitor out distributes to be asked to the financial management system service handling information to be sent to worker's single system.
One CRM system is used for registration and maintain customer data, the relation between the maintain customer.
One worker's single system be used for to receive the service handling request of business system, sends to the data record of need papery to be processed or electronics artificial or professional system is processed, and follows the tracks of the state that sends and process.
One Product Management System is used for business is packed, and the binding product strategy forms the product that the client can order.And
One financial management system is used for the foundation of customer account, the maintenance of the relation between accounts information and the account, and finish and pay the fees, pay, to transfer accounts, bill generates, the accounting processing process of arrearage control.
Described financial management system distributes request that client's account is divided into free account and paying account two classes according to the customer account that receives, and according to the subordinate relation between the client plan of accounts is become tree: each client has and only has a free account, free account is positioned at root node or the intermediate node of tree account, the paying account is connected with free account, is positioned at the leaf node of tree; Described client has zero to arrive a plurality of paying accounts: if this client is the client of actual subscription business, then this client comprises one or more paying accounts, and is connected with its free account, and the paying account forms the leaf node of tree account; If this client is the client's of subordinate parent customer, professional without actual subscription, this client account of not paying then, this client's free account connects the described client's of subordinate free account; Described financial management system manages the paying unification of client's fee payment service, prepayment service and post payment service, and finishes alternately client's payment procedure with charge system.
Wherein, described client's payment procedure refers to that the financial management system according to this client's paying relation, finds the paying account of the tree T-account leaf node that is positioned at this client, and, according to payment rule, completes charge from bottom to top.
Wherein, described payment rule is: (1) tree subordinate account can be used the payment of fees on the use of funds of higher level's account, and cannot with the payment of fees on the use of funds of subordinate's account, there be Capital Flow in higher level's account between the account at the same level; (2) higher level's account can be to subordinate's Account Settings paying top limit, and subordinate's account is used higher level's account paying total amount not surpass and set limit.
Wherein, the paying unification of described prepayment service and post payment service manages the prepayment service that refers to same client and uses different paying accounts to pay with post payment service, the paying account belongs to same free account, described paying account all is connected to this client's free account, becomes the leaf node of tree T-account; To the paying of prepayment service and post payment service, initial paying account is respectively its professional corresponding paying account; When paying the fees, pay respectively the paying account and then can realize the control of the expense of rear paying and prepayment service if will pay the fees in advance; Then can be to post payment service and prepayment service unified payment if free account is paid in the unification of advance payment expense.
Wherein, described client's fee payment service refers to the control granularity flexible choice pay charge way to the expense use according to this client: (1) is if the client need unify to pay certain fund as the public purse of this client subordinate customer account, then only the advance payment amount of money is paid this client's free account, and can control the total amount that subordinate's account is used account paying by limit; (2) if the client need control the expense of every business, then this client's all or part of advance payment amount of money can be paid respectively each paying account by its demand.
The present invention also provides the management method that merges account in a kind of business operation support system, described management method is divided into free account and paying account two classes with client's account, and according to the subordinate relation between the client plan of accounts is become tree: each client has and only has a free account, be positioned at root node or the intermediate node of tree account, the paying account is connected with free account, is positioned at the leaf node of tree; Described client has zero to arrive a plurality of paying accounts: if this client is the client of actual subscription business, then this client comprises one or more paying accounts, and is connected with its free account, and the paying account forms the leaf node of tree account; If this client is the client's of subordinate parent customer, professional without actual subscription, this client account of not paying then, this client's free account connects the described client's of subordinate free account.
Described management method concrete steps comprise:
(1) client is by business system materials for registration, order business, and the concurrent family account of seing a visitor out is distributed asks to the financial management system, and the financial management system distributes request to set up the free account of client and paying account according to the customer account that receives:
When (1a) client is by the business system materials for registration, send free account to the financial management system and distribute request, the financial management system generates a free account for the client, sets free account by customer requirement simultaneously and can be the top limit that subordinate's account is provided with funds;
(1b) financial management system inquires about this client according to customer data information to CRM system and whether has parent customer, if there is parent customer, then financial management system is connected to this client's free account the free account of parent customer; If there is not parent customer, then this client's free account is the root node of tree account;
When (1c) client is by the business system order business, business system is from this customer account data of financial management system acquisition, judge whether this client has the paying account, if not then to the financial management system, send the paying account and distribute request, the financial management system generates a paying account for the client, and should the paying account be connected to the free account of this client; If there is the paying account in this client, business system can be according to the request of client to the business paying, determine that whether sending the paying account to the financial management system distributes request: if its business of customer requirement is paid with same paying account, then business system is its professional relation of paying for this client sets up with existing paying account; If the business that customer requirement is different is paid with different paying accounts, the paying account that each is different, all need business system to send the paying account to the financial management system and distribute request, financial management system assignment paying account, and the paying account is connected to this client's free account.
When (2) client carried out the business paying, the financial management system found the paying account of the tree T-account leaf node that is positioned at this client, and from bottom to top, according to payment rule, completes charge according to this client's paying relation:
(2a) at first pay according to professional corresponding paying account, if remaining sum is sufficient, then directly uses the paying account to pay and write the account book record; Sorry, your ticket has not enough value if occur, then execution in step (2b);
(2b) this paying account uses the fund of the higher level's account in the tree account that differential cost is paid, and described differential cost is the poor of fee payable and paying account balance; If available funds greater than differential cost, is then paid to differential cost by higher level's account, and write the account book record, finished the paying of remaining sum by the paying account, this time paying is successfully completed; If available funds is less than difference in charge, then higher level's account continues to review higher level's account of tree, until available funds greater than differential cost, completes charge; Can't continue the acquisition fund if reach tree T-account root node, then this time pay unsuccessful.
Wherein, described payment rule is: (1) tree subordinate account can be used the payment of fees on the use of funds of higher level's account, and cannot with the payment of fees on the use of funds of subordinate's account, there be Capital Flow in higher level's account between the account at the same level; (2) higher level's account can be to subordinate's Account Settings paying top limit, and subordinate's account is used higher level's account paying total amount not surpass and set limit.
Wherein, the available funds described in the step (2b) is the fund that subordinate's account can be used higher level's account, is subjected to the restriction of higher level's account balance and spendable total amount limit.
Wherein, also comprise the process that the paying unification of a pair of prepayment service and post payment service manages: same client's prepayment service uses different paying accounts to pay with post payment service, the paying account belongs to same free account, described paying account all is connected to this client's free account, becomes the leaf node of tree T-account; To the paying of prepayment service and post payment service, initial paying account is respectively its professional corresponding paying account; When paying the fees, pay respectively the paying account and then can realize the control of the expense of rear paying and prepayment service if will pay the fees in advance; Then can be to post payment service and prepayment service unified payment if free account is paid in the unification of advance payment expense.
Wherein, also comprise the process that the client pays the fees: according to the control granularity flexible choice pay charge way of this client to the expense use, concrete selection mode is: (1) is if the client need unify to pay certain fund as the public purse of this client subordinate customer account, then only the advance payment amount of money is paid this client's free account, and can control the total amount that subordinate's account is used account paying by limit; (2) if the client need control the expense of every business, then this client's all or part of advance payment amount of money can be paid respectively each paying account by its demand.
The invention has the advantages that:
1, the financial management system and method in the business operation support system provided by the invention can reflect the relation between same client's the account, satisfies the client to business way of paying flexibly; By certain Capital Flow rule, both satisfied the needs that free account is subordinate's account unified payment, also satisfy the paying account traffic differentiation is paid, reach the control purpose to each professional cost of use.
2, the financial management system and method in the business operation support system provided by the invention can be embodied in the relation between the account that client's Relations Among of existing in big customer or the group customer produces, demonstrate fully the characteristics of " customer-centric ", the support that the big customer is paid flexibly is provided.
3, the financial management system and method in the business operation support system provided by the invention is convenient to operator unified management is carried out in the paying of fee payment service, prepayment service and post payment service.
Description of drawings
Fig. 1 is financial management system interaction figure of the present invention;
Fig. 2 is the account tree schematic diagram of financial management system and method for the present invention;
Fig. 3 is the account allocation flow figure of financial management system and method for the present invention;
Fig. 4 is the paying flow chart of financial management system and method for the present invention.
Embodiment
In order to make purpose of the present invention, implementation method and advantage clearer, with the specific implementation example and with reference to accompanying drawing, the present invention is described in further detail.
The below is applied to the IPTV business operation support system take the present invention and describes as example.
As shown in Figure 1, wherein business system comprises business system and the customer self-service system of business hall.The gain freedom concrete steps of account of client 1 are:
100) client 1 is by business system registered client data (mutual 1), and business system sends account distribution request (mutual 2) to the financial management system simultaneously.
101) distribute free account for the client after the financial management system request of receiving and the customer information, set limit by customer requirement, and inquire about this client's subordinate relation information (mutual 4) to CRM system, CRM system is returned this client's subordinate relation information (mutual 5), the financial management system judges whether this client is subordinated to certain client, execution in step 102 then), otherwise carry out 103).
102) the free account with this client is connected to by subordinate client's free account.
103) billing and accounting system is finished free account distribution, returns customer account information (mutual 3) to business.
The concrete steps that client 1 obtains paying account and order business are:
104) client 1 is by business system order business (mutual 1), business system is to financial management system queries client 1 account data (mutual 2), the financial management system returns data (mutual 3), business system judges whether this client has the paying account, if carry out 105 without the paying account), otherwise carry out 106).
105) to the financial management system, send the paying account and distribute request (mutual 2), the financial management system generates a paying account for the client, and should the paying account be connected to the free account of this client.
106) business system determines that according to the demand of client to the business paying whether sending the paying account to the financial management system distributes request, if the transmission account is distributed request, then execution in step 105), otherwise the account that completes charge is distributed.
Step 106) in, the decision condition is: if its business of customer requirement is paid with same paying account, then business system no longer sends paying account distribution request; If some different business of customer requirement are paid with different paying accounts, to each different paying account, all need business system to send the paying account to the financial management system and distribute request.
107) relation of the paying between financial management system made paying account and the business.
The tree of account as shown in Figure 2, the flow chart of above step can be referring to Fig. 3.By above step 100)---107), client 1 gain freedom account and paying account, and connect into tree, if this client is subordinated to certain client, the tree of then having finished this customer account is connected to by subordinate client's free account, has set up the paying relation between paying account and the business.
For the convenience that illustrates, suppose that client 1 has free account 1 and paying account 1,2,3, the business of order is the basic TV channel of pre-payment, pre-payment VOD, rear paying broadband access network, the business of order is paid by paying account 1,2,3 respectively.
The concrete steps that client 1 pays the fees are:
108) if client 1 needs unified three professional payings for ordering, then execution in step 109); If client 1 need control respectively the expense of three business, then execution in step 110); Customer selecting execution in step 109) and 110) all carry out, to reach both compromises.
109) client 1 pays fund to its free account 1, and the financial management system increases account balance, writes the account book record.
110) client 1 pays fund to paying account 1,2,3, and the financial management system increases account balance, writes the account book record.
By above step 108)---110), client 1 is according to its control to functional expenses, and finishing pays the fees can normally use ordered business.Professional to rear paying broadband access network, use first business then it to be paid the fees.
Client 1 is before using prepayment service, and perhaps post payment service then needed business is paid to the paying time.
As shown in Figure 4, paying concrete steps are:
111) at first financial management system queries client uses professional corresponding paying account, calls the paying interface and pays, if remaining sum is sufficient, then directly uses the paying account to pay, and writes the account book record, is successfully completed paying; Sorry, your ticket has not enough value if occur, and then execution in step 112).
112) paying account uses the fund of the free account of higher level in the tree account that differential cost is paid, and differential cost is the poor of fee payable and paying account balance.If available funds greater than differential cost, is then paid to differential cost by the free account of higher level, and writes the account book record, finished the paying of remaining sum by the paying account, this time paying is successfully completed; If available funds is less than difference in charge, then the free account of higher level continues to review higher level's account of tree, until available funds greater than differential cost, is successfully completed paying, perhaps reaches tree T-account root node and can't continue the acquisition fund, then this time pays unsuccessful.
The below describes the paying of the professional paying of pre-payment VOD and rear paying broadband access network business respectively with client 1.
To the professional paying concrete steps of pre-payment VOD be:
113) charge system is used the professional corresponding paying account 2 of its VOD to financial management system queries client 1, calls the paying interface of financial management system and pays (mutual 6), carries out paying step 111) 112).If pay successfully, then return to charge system pay successfully (mutual 7), client 1 can use its VOD professional, otherwise sends paying unsuccessful (mutual 7) to charge system, and client 1 can't use its VOD professional.
The concrete steps that rear paying broadband access network is paid are:
114) charge system sends metering and the cost information (mutual 6) that the client uses business (broadband access network) to the financial management system, and the financial management system uses the professional corresponding paying account 3 of its broadband access network to client 1, carries out paying step 111) 112).If paying successfully, then financial management system writes off to this business; Otherwise broadband access network is professional professional for arrearage, carries out arrearage and processes.
By step 111)---114), client 1 finishes the paying to business, and operator can realize the unified management to prepayment service and post payment service.
If client 1 is subordinated to certain group customer, when Sorry, your ticket has not enough value in the phase due account of need paid service and its free account, can use the remaining sum of the free account of group customer, pay.
The group customer unification is paid certain amount of money in its free account, as a kind of welfare, for its subordinate client's business is paid, after the professional cost of use over-expense of affiliated client, the top limit of over-expense for using the free account of higher level to pay as subordinate's account, continue to use business such as need, then need carry out 108)---110) step, pay certain amount of money.In this way, can realize that the subordinate account uses the remaining sum defrayment of higher level's account, but and be realized the restriction of maximum cost of use by the paying limit.
The present embodiment also can be applied to other business support systems to be applied to the IPTV business operation support system as example describes.
Claims (5)
1. financial management method that is applied in the business operation support system, it is characterized in that, described management method is divided into free account and paying account two classes with client's account, and according to the subordinate relation between the client plan of accounts is become tree: each client has and only has a free account, be positioned at root node or the intermediate node of tree account, the paying account is connected with free account, is positioned at the leaf node of tree; Described client has zero to arrive a plurality of paying accounts: if this client is the client of actual subscription business, then this client comprises one or more paying accounts, and is connected with its free account, and the paying account forms the leaf node of tree account; If this client is the client's of subordinate parent customer, professional without actual subscription, this client account of not paying then, this client's free account connects the described client's of subordinate free account;
Described financial management method concrete steps comprise:
When (1) client is by business system materials for registration, order business, sends the customer account distribution and ask to the financial management system, the financial management system distributes request to set up the free account of client and paying account according to the customer account that receives:
When (1a) client is by the business system materials for registration, send free account to the financial management system and distribute request, the financial management system generates a free account for the client, sets free account by customer requirement simultaneously and can be the top limit that subordinate's account is provided with funds;
(1b) financial management system inquires about this client according to customer data information to CRM system and whether has parent customer, if there is parent customer, then financial management system is connected to this client's free account the free account of parent customer; If there is not parent customer, then this client's free account is the root node of tree account;
When (1c) client is by the business system order business, business system is from this customer account data of financial management system acquisition, judge whether this client has the paying account, if not then to the financial management system, send the paying account and distribute request, the financial management system generates a paying account for the client, and should the paying account be connected to the free account of this client; If there is the paying account in this client, business system can be according to the request of client to the business paying, determine that whether sending the paying account to the financial management system distributes request: if its business of customer requirement is paid with same paying account, then business system is its professional relation of paying for this client sets up with existing paying account; If the business that customer requirement is different is paid with different paying accounts, the paying account that each is different, all need business system to send the paying account to the financial management system and distribute request, financial management system assignment paying account, and the paying account is connected to this client's free account;
When (2) client carried out the business paying, the financial management system found the paying account of the tree T-account leaf node that is positioned at this client, and from bottom to top, according to payment rule, completes charge according to this client's paying relation:
(2a) at first pay according to professional corresponding paying account, if remaining sum is sufficient, then directly uses the paying account to pay and write the account book record; Sorry, your ticket has not enough value if occur, then execution in step (2b);
(2b) this paying account uses the fund of the higher level's account in the tree account that differential cost is paid, and described differential cost is the poor of fee payable and paying account balance; If available funds greater than differential cost, is then paid to differential cost by higher level's account, and write the account book record, finished the paying of remaining sum by the paying account, this time paying is successfully completed; If available funds is less than difference in charge, then higher level's account continues to review higher level's account of tree, until available funds greater than differential cost, completes charge; Can't continue the acquisition fund if reach tree T-account root node, then this time pay unsuccessful.
2. financial management method according to claim 1, it is characterized in that, described payment rule is: (1) tree subordinate account can be used the payment of fees on the use of funds of higher level's account, and cannot with the payment of fees on the use of funds of subordinate's account, there be Capital Flow in higher level's account between the account at the same level; (2) higher level's account can be to subordinate's Account Settings paying top limit, and subordinate's account is used higher level's account paying total amount not surpass and set limit.
3. financial management method according to claim 1 is characterized in that, the available funds described in the step (2b) is the fund that subordinate's account can be used higher level's account, is subjected to the restriction of higher level's account balance and spendable total amount limit.
4. financial management method according to claim 1, it is characterized in that, also comprise the process that the paying unification to prepayment service and post payment service manages: same client's prepayment service uses different paying accounts to pay with post payment service, the paying account belongs to same free account, described paying account all is connected to this client's free account, becomes the leaf node of tree T-account; To the paying of prepayment service and post payment service, initial paying account is respectively its professional corresponding paying account; When paying the fees, pay respectively the paying account and then can realize the control of the expense of rear paying and prepayment service if will pay the fees in advance; Then can be to post payment service and prepayment service unified payment if free account is paid in the unification of advance payment expense.
5. financial management method according to claim 1, it is characterized in that, also comprise the process that a client pays the fees: according to the control granularity flexible choice pay charge way of this client to the expense use, concrete selection mode is: (1) is if the client need unify to pay certain fund as the public purse of this client subordinate customer account, then only the advance payment amount of money is paid this client's free account, and can control the total amount that subordinate's account is used account paying by limit; (2) if the client need control the expense of every business, then this client's all or part of advance payment amount of money can be paid respectively each paying account by its demand.
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| CN102761424B (en) * | 2011-04-25 | 2015-01-14 | 北京易信通联信息技术有限公司 | Two-stage real-time charging method and two-stage real-time charging system |
| CN102917351B (en) * | 2011-08-05 | 2015-04-01 | 中国移动通信集团公司 | Method and device for realizing application in user identification card and user identification card |
| CN103209162B (en) * | 2012-01-16 | 2016-05-18 | 中国科学院声学研究所 | A kind of Web class service deployment method and device |
| CN103401911B (en) * | 2013-07-24 | 2017-03-01 | 小米科技有限责任公司 | Request processing method, terminal, server, authorization server and system |
| CN103501447A (en) * | 2013-10-25 | 2014-01-08 | 乐视网信息技术（北京）股份有限公司 | Method, device and system about smart television payment |
| CN106327330A (en) * | 2016-08-17 | 2017-01-11 | 深圳市金证科技股份有限公司 | Method and system for multiple orders to share account fund |
| CN112017022B (en) * | 2020-09-17 | 2023-11-21 | 中国银行股份有限公司 | Tree organization expense accounting and collecting method and device based on financial transaction |
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| CN1430849A (en) * | 2000-05-25 | 2003-07-16 | 诺基亚公司 | Arranging subscriber in telecommunication system |
| WO2005004456A1 (en) * | 2003-06-18 | 2005-01-13 | Telefonaktiebolaget Lm Ericsson (Publ) | Online charging in mobile networks |
| CN1744646A (en) * | 2004-08-30 | 2006-03-08 | 华为技术有限公司 | System and method for providing charging payment business in telecommunication network |
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2008
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Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1430849A (en) * | 2000-05-25 | 2003-07-16 | 诺基亚公司 | Arranging subscriber in telecommunication system |
| WO2005004456A1 (en) * | 2003-06-18 | 2005-01-13 | Telefonaktiebolaget Lm Ericsson (Publ) | Online charging in mobile networks |
| CN1744646A (en) * | 2004-08-30 | 2006-03-08 | 华为技术有限公司 | System and method for providing charging payment business in telecommunication network |
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