CN101132444A - Configuration method and system for IVR flow path main menu used for intelligent network - Google Patents
Configuration method and system for IVR flow path main menu used for intelligent network Download PDFInfo
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Abstract
This invention discloses a configuration method for main menu used in interactive phone response flow of an intelligent network including: configuring related function module to each processing service in the intelligent network, setting a database storing related attribute of the function module and setting a function menu dynamic configured function process module and calling the module to modify related attribute of the function module in the database according to the information changed at the service control point. This invention also discloses a configuration system including: one or multiple function modules, a database and a function menu dynamic function process module.
Description
Technical field
The present invention relates to the telecom communication industry field, relate to a kind of IVR (interactive voice response) flow process function menu dynamic configuration method in intelligent network OCS (Online Charging System) business particularly.
Background technology
Intelligent network is one, and to be used to produce and professional architecture, its most important character are provided be the various characteristic value-added services that provide of quick and convenient, flexible economy.The IVR management process is as the important service flow process in the prepayment intelligent service wherein, in development recent years rapidly, especially a lot of new business functions appear in the development along with the OCS business, for the user provides more more intelligentized services, for operator has obtained huge economic benefit.
Various places, the alive boundary of IVR management service flow process are still developing by leaps and bounds, and there is different demands each operation commercial city.How, for providing bigger economic benefit, operator becomes the problem of a concern simultaneously for the user provides business function rich and varied and simple to operation.
The IVR operation flow can provide the abundant business function for the user at present, can supplement, query the balance, revise password with money by dialing the management access code, revise default language as the user, can revise relatively favorable charging group according to the current time place that goes out, the attribute such as Familiarity Number, emotional affection area of oneself can also be set.But also constantly a lot of new business functions of proposition, while also need to eliminate some and use few function; Also need to adjust the affiliated menu level of functional module or the order of playback simultaneously, better service is in the user.At present the way of conventional I VR operation flow is, need to revise SCP business release, increase or revise business function, and perhaps modify feature attribute, any sometimes change all gets upgraded version again.Traditional IVR flow process function menu is simple, fixing and not configurable, and no matter operator need increase or delete the IVR functional module or adjust the attribute that has functional module, and all necessary revision is upgraded to new version again, and the cycle is long, cost is high.Be unfavorable for the development of new business function like this, simultaneously the income of operator etc. also is restricted.
Summary of the invention
Consider the problems referred to above and make the present invention that for this reason, main purpose of the present invention is to provide a kind of collocation method and configuration-system that is used for the interactive voice answering flow main menu of intelligent network.
According to the collocation method that is used for the interactive voice answering flow main menu of intelligent network of the present invention, comprise following processing: to each business configuration corresponding functional modules of carrying out in the intelligent network, wherein, functional module is used for carrying out and its corresponding service; Be provided for database that the association attributes of functional module is preserved; And function menu dynamic-configuration functional processing module is set, and when the information of service control point side changed, calling function menu dynamic configuration feature processing module was made amendment to the association attributes to corresponding functional modules in the database according to the information that changes.
In the method, further comprise: the identical level that the attribute of same type in the association attributes of functional module is arranged on the interactive voice response menu.
In addition, in the method, when calling terminal rise exhale and trigger business after, comprise: after the number of judging terminal called is for the management access code, calling function menu dynamic configuration feature processing module, and show the type of the attribute of the functional module be in the first order menu in the interactive voice response menu; The type of the attribute of selecting according to calling terminal enters the functional module corresponding with the attribute type of selecting, the functional module corresponding service of carrying out and entering, and calling function menu dynamic configuration feature processing module is made amendment to the association attributes of the functional module that enters; Wherein,, then enter Level-2 menu, and continue the type of the attribute of the functional module in the selection Level-2 menu if exist a plurality of functional modules corresponding with the type of the attribute of selection.
In addition, in the method,, then carry out traditional interactive voice response menu and handle if the number of terminal called is not the management access code.
Whether in addition, in the method, the type of association attributes comprises: menu level, function title, access code, button number and activate.
According to the configuration-system that is used for the interactive voice answering flow main menu of intelligent network of the present invention, comprising: one or more functional modules are respectively applied for each business of carrying out in the intelligent network of carrying out; Database is used to preserve the association attributes of one or more functional modules; Function menu dynamic-configuration functional processing module is used for according to the information that changes the association attributes to corresponding functional modules in the database being made amendment when the information of service control point side changes.
In this system,, then the attribute of same type in the association attributes of a plurality of functional modules is arranged on the identical level of interactive voice response menu if there are a plurality of functional modules.
Whether in addition, in this system, the type of association attributes comprises: menu level, function title, access code, button number and activate.
By technique scheme of the present invention, the thought that dynamically can join by the professional IVR flow process of SCP function menu, the all functions point business that operator is mentioned all provides the respective handling module, by database these function points is totally controlled and managed, can dispose its functional attributes (whether function validity promptly provides this function, the residing rank of function menu and its previous menu, corresponding function button, function access code etc.) simultaneously.Only need a business, all possible functional module once is provided.In actual commercial process, operator's existing SCP side business version of can not upgrading only needs to revise the feature that configuration item can on-the-fly modify functional module (whether support, function button etc.) and just can realize new IVR operation flow with crossing SMAP (SMAP).Overcome effectively by the present invention that conventional I VR flow process is fixed, single stiff characteristics, and the characteristic that provides new operation flow to need longer cycle, thereby reduced business development, the maintenance workload of operator, improved the economic benefit of operator.
Other features and advantages of the present invention will be set forth in the following description, and, partly from specification, become apparent, perhaps understand by implementing the present invention.Purpose of the present invention and other advantages can realize and obtain by specifically noted structure in the specification of being write, claims and accompanying drawing.
Description of drawings
Accompanying drawing described herein is used to provide further understanding of the present invention, constitutes the application's a part, and illustrative examples of the present invention and explanation thereof are used to explain the present invention, do not constitute improper qualification of the present invention.In the accompanying drawings:
Fig. 1 shows the flow chart according to the collocation method of the interactive voice answering flow main menu that is used for intelligent network of the embodiment of the invention;
Fig. 2 shows the structural representation according to the configuration-system of the interactive voice answering flow main menu that is used for intelligent network of the embodiment of the invention;
Fig. 3 shows and the corresponding functional attributes figure of IVR functional module;
Fig. 4 shows the particular procedure block diagram that obtains the functional module attribute;
Fig. 5 shows the IVR flow process flow chart of customization fast; And
Fig. 6 a and Fig. 6 b show the instance graph of the functional attributes of modification such as place menu level and activation, deexcitation functional module.
Embodiment
Below in conjunction with accompanying drawing the preferred embodiments of the present invention are described, should be appreciated that preferred embodiment described herein only is used for description and interpretation the present invention, and be not used in qualification the present invention.
The present invention proposes a kind of IVR (interactive voice response) flow process function menu dynamic configuration method, the method of a kind of dynamic-configuration function menu item, quick custom service is provided for operator, be convenient to new business function expansion simultaneously, save exploitation, maintenance cost, significantly reduce the realization technology of investment thereby reach.
By the thought that the professional IVR flow process of SCP function menu dynamically can be joined, dynamic-configuration is the attribute of each functional module as described above.
Owing to need dynamic-configuration IVR function menu, the needs of SCP are done following processing.At first need design the control relation table of all functions module, can conveniently revise menu level, access code, button number, attribute such as whether activate at SCP.Secondly need provide corresponding particular procedure can obtain the functional attributes (function validity etc.) of all functions module of corresponding menu level fast, particular procedure among the present invention can be obtained the functional attributes of all functions module of this menu level fast and easily, need to provide SMAP that the configuration interface of function items attribute is provided once more, humanized configuration interface is provided.
Need business to have function menu dynamic-configuration functional processing module at last, when rising, the user exhales, MSC triggers professional according to O_CSI, after business was received IDP message, it was regular to carry out number, judge that called number is for the management access code after, enter the IVR management process, calling function menu dynamic configuration feature processing module then realizes that function menu dynamically can join, by with the user enter corresponding handling process (as supplement with money etc.) alternately.
Fig. 1 shows the flow chart according to the collocation method of the interactive voice answering flow main menu that is used for intelligent network of the embodiment of the invention.
As shown in Figure 1, comprise following processing: step S102, to each business configuration corresponding functional modules of carrying out in the intelligent network, wherein, functional module is used for carrying out and its corresponding service; Step S104 is provided for the database that the association attributes of functional module is preserved; And step S106, function menu dynamic-configuration functional processing module is set, and when the information of service control point side changed, calling function menu dynamic configuration feature processing module was made amendment to the association attributes to corresponding functional modules in the database according to the information that changes.
In the method, further comprise: the identical level that the attribute of same type in the association attributes of functional module is arranged on the interactive voice response menu.
In addition, in the method, when calling terminal rise exhale and trigger business after, comprise: after the number of judging terminal called is for the management access code, calling function menu dynamic configuration feature processing module, and show the type of the attribute of the functional module be in the first order menu in the interactive voice response menu; The type of the attribute of selecting according to calling terminal enters the functional module corresponding with the attribute type of selecting, the functional module corresponding service of carrying out and entering, and calling function menu dynamic configuration feature processing module is made amendment to the association attributes of the functional module that enters; Wherein,, then enter Level-2 menu, and continue the type of the attribute of the functional module in the selection Level-2 menu if exist a plurality of functional modules corresponding with the type of the attribute of selection.
In addition, in the method,, then carry out traditional interactive voice response menu and handle if the number of terminal called is not the management access code.
Wherein, in legacy interactive voice answer-back menu is handled, the business function item is fixed, so the attribute of function items (whether function validity promptly provides this function, the residing rank of function menu and its previous menu, corresponding function button, function access code etc.) also is certain.After business triggered, playback collected the digits, and according to user's input, entered function corresponding item (that is, functional module for example, realizes the module of functions such as supplementing with money, query the balance).
Whether in addition, in the method, the type of association attributes comprises: menu level, function title, access code, button number and activate.
Fig. 2 shows the structural representation according to the configuration-system of the interactive voice answering flow main menu that is used for intelligent network of the embodiment of the invention.
As shown in Figure 2, comprising: one or more functional modules 202 are respectively applied for each business of carrying out in the intelligent network of carrying out; Database 204 is used to preserve the association attributes of one or more functional modules; Function menu dynamic-configuration functional processing module 206 is used for according to the information that changes the association attributes to corresponding functional modules in the database being made amendment when the information of service control point side changes.
In this system,, then the attribute of same type in the association attributes of a plurality of functional modules is arranged on the identical level of interactive voice response menu if there are a plurality of functional modules.
Whether in addition, in this system, the type of association attributes comprises: menu level, function title, access code, button number and activate.
Fig. 3 shows and the corresponding functional attributes figure of IVR functional module.
As shown in Figure 3, it comprises:
Whether (1) each functional module has following functional character: support, function button, access code, menu level and affiliated previous menu, function title;
(2) funcindex (feature index) is a unique index, function of unique expression;
(3) value of supportflag is that this function is not supported in 0 or 1,0 expression, and 1 supports this function, and default value is 1;
(4) keynumber represents button, and span is 0 to 20.Wherein this button is not supported in 0 expression;
(5) functional module can dynamically increase or delete;
(6) Previous Menu feature index field, value are to be expressed as the one-level menu at 0 o'clock; Value is to be expressed as second-level menu at non-0 o'clock, and numerical value is the feature index of affiliated Previous Menu;
(7) this example temporarily only provides support dynamically can joining of second-level menu, can expand to multilevel menu according to actual needs.
Fig. 4 shows the particular procedure block diagram that obtains the functional module attribute from database.
As shown in Figure 4, comprising:
(1) enters dynamically from the IVR flow process and can join processing module;
(2) the feature index i_parentindex of input Previous Menu, value is to be expressed as the one-level menu at 0 o'clock; Value is to be expressed as second-level menu at non-0 o'clock, and numerical value is the feature index of affiliated Previous Menu;
(3) according to button v_keynumber from 0 to 9 circulation; Find out qualified feature index number and compose and give v_funcindex, the condition that needs to satisfy is that parentindex=i_parentindex (feature index of the Previous Menu that father's index equals to import), activation marker are opened, button number is v_keynumber.1), then give output parameter o_func[i with the feature index assignment if find qualified record] :=v_funcindex; Otherwise give output parameter o_func[i with the feature index assignment] :=0; 2) Keynumber:=Keynumber+1; I:=i+1;
(4) if the functional module that neither one satisfies condition as a result result be 1, otherwise result is 0 as a result;
(5) the dynamic-configuration module is obtained result and feature index tabulation among the SCP, if be 1, then directly on-hook finishes the IVR flow process; If be 0, then playback collects the digits and enters corresponding function resume module flow process (for example, supplementing with money etc.).
That is to say, number come the attribute of the functional module in the database is carried out index by the input button, thereby find out the functional module that satisfies the index condition.
Fig. 5 shows the IVR flow process flow chart of customization fast.
As shown in Figure 5, comprising:
(1) user rises and exhales, and MSC triggers professional according to O_CSI, and after business was received IDP message, it was regular to carry out number, judge that called number is for the management access code after, enter the IVR management process, then calling function menu dynamic configuration feature processing module; Here, function menu dynamic-configuration functional processing module can also call processing shown in Figure 4 (algorithm) except the attribute of the functional module of storing in the database is made amendment, to realize the menu dynamic configuration;
(2) if system dynamics can be joined functional switch to be opened, then enter next step; Otherwise enter conventional I VR processing module, neither call the processing of obtaining the function items attribute fast shown in Figure 4, also do not adopt the flow process of customization fast of the IVR flow process function menu shown in Fig. 5;
(3) at first be the module of handling the one-level function menu, the functional module tabulation that the one-level menu comprises is obtained in the operation of this step.Call and obtain functional module attribute particular procedure, input parameter is 0 (expression does not have previous menu), output parameter is the feature index number of 0 to 9 button correspondence, these functional modules all are need offer the user at present to use, as the data configuration among Fig. 5, just can provide 1 to query the balance and 3 feature menus as legend.
(4) find out the sound number of functional module correspondence, the sound number of each functional module suggestion voice can be set according to the actual requirements, for example, the sound that queries the balance number is set to 23; Next can collect the digits by independent IP or MSC playback, and user interactions, to obtain the operation that the current actual needs of user carries out;
(5) number find out feature index according to the button received, learnt the feature index number of 0 to 9 button correspondence before in step (3), this step selects to obtain feature index by user's input conversely;
(6) whether the functional module of this feature index correspondence has submenu, if then enter next step; Enter corresponding functional modules (for example, input 1 enters the flow process that queries the balance) otherwise directly insert.
(7) this step begins to handle the module of secondary function menu, obtains the functional module tabulation that second-level menu comprises.Call and obtain functional module attribute particular procedure, input parameter be place one-level menu feature index number (as shown in Figure 3, all subordinate's menus of input 3 expressions 3 feature menus), output parameter is the feature index number of 0 to 9 button correspondence, these functional modules all are need offer the user at present to use, as the data configuration among Fig. 3, can provide 4 to revise language and 5 modification passwords at present;
(8) find out the sound number of functional module correspondence, the sound number of each functional module suggestion voice can be set according to the actual requirements.Next can playback collect the digits, obtain the operation that the current actual needs of user carries out;
(9) number find out feature index according to the button received, the 7th step of front has been learnt the feature index number of 0 to 9 button correspondence, and this step selects to obtain feature index by user's input conversely;
(10), select directly access to enter corresponding functional modules (for example, 4 revising language) according to the user because present system only supports two hierarchical levels of menus.
Fig. 6 a and Fig. 6 b show the schematic diagram of example of the functional attributes of modification such as place menu level and activation, deexcitation functional module.
In this example, by the attribute of SMAP interface modification functional module, whether supporting, change menu level with modification is example.As shown in Figure 6, specifically may further comprise the steps:
(1) removes colluding of feature index back, just can realize deactivating this function.When the user enters the IVR flow process, just can't select to enter this function treatment flow process, see Fig. 6 (a);
(2) in menu level, can adjust the menu level that this function is sitting in, see Fig. 6 (b) if can in parent level, select the one-level menu function index at place for second-level menu.
By the interface shown in Fig. 6 a and the 6b, can find the attribute of the function items of feature index correspondence easily, and this attribute in database is made amendment.
Some feature operations of mentioning in the basic procedure of the present invention are (as the access codes that each functional module can be provided, can not provide and revise menu level) that can suitably increase and decrease selectively, to satisfy local actual needs.This method is that the professional IVR flow process of PPS has increased characteristic, has improved user's satisfaction.
In sum, overcome effectively by the present invention that conventional I VR flow process is fixed, single stiff characteristics, and the characteristic that provides new operation flow to need longer cycle, thereby reduced business development, the maintenance workload of operator, improved the economic benefit of operator.In addition, the present invention can also be widely used in the professional IVR flow process of OCS of each countries and regions, the world, and can be applied in the IVR flow process of other similar business.
The above is the preferred embodiments of the present invention only, is not limited to the present invention, and for a person skilled in the art, the present invention can have various changes and variation.Within the spirit and principles in the present invention all, any modification of being done, be equal to replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (8)
1. a collocation method that is used for the interactive voice answering flow main menu of intelligent network is characterized in that, comprises following processing:
To each business configuration corresponding functional modules of carrying out in the described intelligent network, wherein, described functional module is used for carrying out and its corresponding service;
Be provided for database that the association attributes of described functional module is preserved;
Function menu dynamic-configuration functional processing module is set, and when the information of service control point side changes, call described function menu dynamic-configuration functional processing module and the association attributes to corresponding functional modules in the described database is made amendment according to the described information that changes.
2. collocation method according to claim 1 is characterized in that, further comprises:
The attribute of same type in the described association attributes of described functional module is arranged on the identical level of interactive voice response menu.
3. collocation method according to claim 2 is characterized in that, when calling terminal rise exhale and trigger business after, comprising:
After the number of judging terminal called is for the management access code, calls described function menu dynamic-configuration functional processing module, and show the type of the attribute of the functional module that is in the first order menu in the described interactive voice response menu;
The type of the attribute of selecting according to described calling terminal enters and the corresponding functional module of selecting of described attribute type, the described functional module corresponding service of carrying out and entering, and call described function menu dynamic-configuration functional processing module the association attributes of the described functional module that enters is made amendment;
Wherein,, then enter Level-2 menu, and continue the type of the attribute of the functional module in the described Level-2 menu of selection if exist a plurality of functional modules corresponding with the type of the described attribute of selection.
4. collocation method according to claim 1 is characterized in that, if the number of described terminal called is not described management access code, then carries out traditional interactive voice response menu and handles.
5. whether collocation method according to claim 3 is characterized in that, the type of described association attributes comprises: menu level, function title, access code, button number and activate.
6. a configuration-system that is used for the interactive voice answering flow main menu of intelligent network is characterized in that, comprising:
One or more functional modules are respectively applied for each business of carrying out in the described intelligent network of carrying out;
Database is used to preserve the association attributes of described one or more functional modules;
Function menu dynamic-configuration functional processing module is used for according to the described information that changes the association attributes to corresponding functional modules in the described database being made amendment when the information of service control point side changes.
7. configuration-system according to claim 6 is characterized in that, if there are a plurality of functional modules, then the attribute of same type in the association attributes of described a plurality of functional modules is arranged on the identical level of interactive voice response menu.
8. whether configuration-system according to claim 7 is characterized in that, the type of described association attributes comprises: menu level, function title, access code, button number and activate.
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Cited By (12)
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| CN101834953A (en) * | 2010-04-08 | 2010-09-15 | 中国农业大学 | Configurable voice service method and system of IVR (Interactive Voice Response) process |
| CN101848227A (en) * | 2010-06-23 | 2010-09-29 | 中兴通讯股份有限公司 | Method and system for realizing interactive media business based on NGN |
| CN101945184A (en) * | 2010-09-14 | 2011-01-12 | 中兴通讯股份有限公司 | IVR (Interactive Voice Response) realization method and device based on NGN (Next Generation Network) network |
| CN102340603A (en) * | 2010-07-27 | 2012-02-01 | 中国电信股份有限公司 | System and method for realizing self-help information downloading by interactive voice response (IVR) system |
| CN103634393A (en) * | 2013-11-27 | 2014-03-12 | 广州市聚星源科技有限公司 | IVR (interactive voice response) and realization method thereof |
| CN104394283A (en) * | 2014-08-27 | 2015-03-04 | 贵阳朗玛信息技术股份有限公司 | Dynamic adjustment method and system of IVR menu |
| CN105554322A (en) * | 2015-12-25 | 2016-05-04 | 广东亿迅科技有限公司 | Method for realizing IVR (Interactive Voice Response) configuration based on WEB |
| CN107210952A (en) * | 2014-05-06 | 2017-09-26 | 泰科消防及安全有限公司 | End node individual character is defined and managed |
| US9894210B2 (en) | 2015-09-21 | 2018-02-13 | Wal-Mart Stores, Inc. | Adjustable dual-tone multi-frequency phone system |
| CN109614161A (en) * | 2018-10-15 | 2019-04-12 | 平安科技（深圳）有限公司 | Functional switch state switching method, device, medium and computer equipment |
| CN109964473A (en) * | 2017-04-01 | 2019-07-02 | 华为技术有限公司 | The method and device of voice service response |
| CN110266897A (en) * | 2014-06-11 | 2019-09-20 | 阿里巴巴集团控股有限公司 | A kind of voice broadcast method and related system based on IVR |
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| CN101834953B (en) * | 2010-04-08 | 2012-12-26 | 中国农业大学 | Configurable voice service method and system of IVR (Interactive Voice Response) process |
| CN101834953A (en) * | 2010-04-08 | 2010-09-15 | 中国农业大学 | Configurable voice service method and system of IVR (Interactive Voice Response) process |
| CN101848227A (en) * | 2010-06-23 | 2010-09-29 | 中兴通讯股份有限公司 | Method and system for realizing interactive media business based on NGN |
| CN102340603A (en) * | 2010-07-27 | 2012-02-01 | 中国电信股份有限公司 | System and method for realizing self-help information downloading by interactive voice response (IVR) system |
| CN102340603B (en) * | 2010-07-27 | 2014-10-29 | 中国电信股份有限公司 | System and method for realizing self-help information downloading by interactive voice response (IVR) system |
| CN101945184A (en) * | 2010-09-14 | 2011-01-12 | 中兴通讯股份有限公司 | IVR (Interactive Voice Response) realization method and device based on NGN (Next Generation Network) network |
| WO2012034318A1 (en) * | 2010-09-14 | 2012-03-22 | 中兴通讯股份有限公司 | Method and apparatus for implementing interactive voice response based on next generation network |
| CN101945184B (en) * | 2010-09-14 | 2015-06-10 | 中兴通讯股份有限公司 | IVR (Interactive Voice Response) realization method and device based on NGN (Next Generation Network) network |
| CN103634393A (en) * | 2013-11-27 | 2014-03-12 | 广州市聚星源科技有限公司 | IVR (interactive voice response) and realization method thereof |
| CN107210952A (en) * | 2014-05-06 | 2017-09-26 | 泰科消防及安全有限公司 | End node individual character is defined and managed |
| CN110266897A (en) * | 2014-06-11 | 2019-09-20 | 阿里巴巴集团控股有限公司 | A kind of voice broadcast method and related system based on IVR |
| CN110266897B (en) * | 2014-06-11 | 2020-10-20 | 创新先进技术有限公司 | Voice broadcasting method based on IVR and related system |
| CN104394283A (en) * | 2014-08-27 | 2015-03-04 | 贵阳朗玛信息技术股份有限公司 | Dynamic adjustment method and system of IVR menu |
| US9894210B2 (en) | 2015-09-21 | 2018-02-13 | Wal-Mart Stores, Inc. | Adjustable dual-tone multi-frequency phone system |
| CN105554322A (en) * | 2015-12-25 | 2016-05-04 | 广东亿迅科技有限公司 | Method for realizing IVR (Interactive Voice Response) configuration based on WEB |
| CN109964473A (en) * | 2017-04-01 | 2019-07-02 | 华为技术有限公司 | The method and device of voice service response |
| CN109964473B (en) * | 2017-04-01 | 2021-03-05 | 华为技术有限公司 | Voice service response method and device |
| CN109614161A (en) * | 2018-10-15 | 2019-04-12 | 平安科技（深圳）有限公司 | Functional switch state switching method, device, medium and computer equipment |
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