CN100433642C - Fault positioning, debugging method and system thereof - Google Patents
Fault positioning, debugging method and system thereof Download PDFInfo
- Publication number
- CN100433642C CN100433642C CNB2005100538443A CN200510053844A CN100433642C CN 100433642 C CN100433642 C CN 100433642C CN B2005100538443 A CNB2005100538443 A CN B2005100538443A CN 200510053844 A CN200510053844 A CN 200510053844A CN 100433642 C CN100433642 C CN 100433642C
- Authority
- CN
- China
- Prior art keywords
- fault
- information
- location
- troubleshooting
- message
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Images
Landscapes
- Data Exchanges In Wide-Area Networks (AREA)
- Computer And Data Communications (AREA)
Abstract
The present invention provides a fault locating and eliminating method and a system. The core of the method is that fault locating information and fault eliminating information transmitted by each client side through networks are obtained and are stored, fault information transmitted by client sides through networks is received, fault locating information and fault eliminating information corresponding to the fault information are determined according to the stored fault locating information and fault eliminating information and are transmitted to relevant client sides. The present invention can synthesizes various methods of fault location and fault elimination occurring in the process of the development, the practical application, etc. of communication devices in time, the maintenance experience of a plurality of maintainers can be replenished in fault locating systems and fault eliminating systems in time, and the defects of the limitation, the hysteresis quality, shortage of comprehensiveness, etc. of fault locating systems and fault eliminating systems can be avoided. Thereby, the goals of resource sharing, improvement of the accuracy and the betimes of failure location and fault elimination can be realized.
Description
Technical field
The present invention relates to the network communications technology field, be specifically related to the troubleshooting technology in the communication network running.
Background technology
In actual communication systems, very high to the reliability requirement of communication equipment usually.In case communication equipment breaks down and communication equipment can not recover automatically, often need the attendant of communication equipment in time to go to fix a breakdown, whether the attendant can locate fast and get rid of fault, is very important concerning communication system.
Because communication system is very complicated, so, be not difficult to fault is located fast and in time fixed a breakdown through the abundant attendant of professional training, experience.
At present, the attendant adopts two kinds of methods to realize fault location and fault eliminating usually.
Method one, carry out fault location and fault by the mode of navigation tree and get rid of.
Navigation tree is similar to the Fault Locating Method that Windows series operating system provides, and the attendant judges by branch and " Next " goes to approach fault, to obtain the method for fixing a breakdown.
Because the most of fault in the communication system is caused by multiple combined factors, so, the phenomenon of the failure of communication system also is very strange, adopts " navigation of operating system row barrier " or " navigation of hardware row barrier " in the navigation tree often can not approach phenomenon of the failure merely; And, navigation tree is generally released in product development stage, and a lot of faults do not come out in product development or Qualify Phase, perhaps the fault that exposes in actual applications of product surpasses product development person's imagination, like this, utilize navigation tree to fix a breakdown and just have limitation, hysteresis quality and incomprehensive inevitably.Therefore, adopt the method for navigation tree to realize that the effect of fault location and fault eliminating is not good.
Method two, the TLM trouble locating manual of regularly releasing by communications equipment vendor carry out fault location and fault eliminating.
Communications equipment vendor gets rid of way design error failure location handbook according to physical fault and fault that communication equipment reflects in actual application, the attendant can TLM trouble locating manual be helped its realization fault location and fault is got rid of by browsing.Utilize TLM trouble locating manual to carry out fault location and fault eliminating, except that shortcoming with the trouble used, also inevitably have hysteresis quality and incomprehensive, therefore, adopt the method for TLM trouble locating manual to realize that the effect of fault location and fault eliminating is not good equally.
Summary of the invention
The objective of the invention is to, a kind of fault location and troubleshooting methodology and system are provided, reach by open fault location and fault removal system and improve the purpose that fault location and fault are got rid of accuracy, promptness.
For achieving the above object, a kind of fault location provided by the invention and troubleshooting methodology comprise:
A, obtain fault location and troubleshooting information that each client is come by Network Transmission and storage;
The fault message that b, reception client are come by Network Transmission;
C, the fault location and the troubleshooting information of described fault message that receives and described storage mated, determining the fault location and the troubleshooting information of the described fault message correspondence that receives, and the fault location and the troubleshooting information of described fault message correspondence transferred to corresponding client.
Described client is: the Web client;
And described fault location and troubleshooting information are stored in Web server.
Described fault location and troubleshooting information are with the form storage of database.
Described fault location and troubleshooting information comprise: fault heading message, fault key word information, fault and fault are got rid of detailed description information.
Described fault message is: phenomenon of the failure information and/or fault key word information.
Described method also comprised before step a:
The matching degree of fault message and fault location and troubleshooting information is set.
Described step c specifically comprises:
C1, adjust described matching degree as required;
C2, mate according to the matching degree of described adjustment fault location and troubleshooting information with described fault message and described storage;
C3, the fault location and the troubleshooting information of correspondence transferred to corresponding client according to matching result.
When described fault location and troubleshooting information comprise: fault heading message, fault key word information, fault and fault are got rid of detailed description information; Described fault message is: phenomenon of the failure information and/or fault key word information; The time, described step c2 specifically comprises:
According to described matching degree fault heading message, fault and the fault of described phenomenon of the failure information and described storage being got rid of detailed description information mates; Or, according to described matching degree fault key word information, fault and the fault of fault key word information in the described fault message and described storage are got rid of detailed description information and mate.
The present invention also provides a kind of fault location and fault removal system, comprising:
Storage failure location and troubleshooting information module;
Plurality of client end: fault location and troubleshooting information are transmitted through the network to described storage failure location and troubleshooting information module, and as required fault message are transmitted through the network to described fault location and fault eliminating module;
Fault location and fault are got rid of module: receive the fault message that each client is come by Network Transmission, canned data in the described fault message that receives and described storage failure location and the troubleshooting information module is mated, with the fault location and the troubleshooting information of definite described fault message correspondence that receives, and transfer to clients corresponding.
Described system also comprises:
Fault matching degree adjustment module: be used to adjust the matching degree of fault message and fault location and troubleshooting information, and transfer to fault location and fault eliminating module.
Described fault location and fault are got rid of module and are comprised:
Fault matched sub-block one: according to described matching degree with the phenomenon of the failure information in the described fault message respectively with described storage failure location and troubleshooting information module in fault heading message, fault and the fault eliminating detailed description information of storing mate, and the fault location and the troubleshooting information of correspondence transferred to corresponding client according to matching result;
Fault matched sub-block two: according to described matching degree with the fault key word information in the described fault message respectively with described storage failure location and troubleshooting information module in fault key word information, fault and the fault eliminating detailed description information of storing mate, and the fault location and the troubleshooting information of correspondence transferred to corresponding client according to matching result.
Description by technique scheme as can be known, fault location of the present invention and fault removal system are open expert system, this expert system can be by client such as Web client, network such as Internet net in time obtain various fault location and troubleshooting information, make communication equipment in exploitation, the various fault location and the troubleshooting methodology that occur in the processes such as practical application can integrate in time, numerous attendants' maintenance experience can be added in fault location and the fault removal system in time, avoided the limitation of fault location and fault removal system, hysteresis quality and shortcoming such as incomprehensive; By adopting fault heading message, fault key word information, fault and fault to get rid of the form storage of detailed description information fault location and troubleshooting information, make fault message and fault location and troubleshooting information be convenient to the classification coupling, by the fault matching degree is set, has improved the flexibility of fault coupling and be matched to power; Thereby realized resource-sharing, improved the purpose that fault location and fault are got rid of accuracy, promptness by technical scheme provided by the invention.
Description of drawings
Fig. 1 is fault location of the present invention and troubleshooting methodology schematic diagram;
Fig. 2 is fault message of the present invention and fault location and troubleshooting information matching process schematic diagram;
Fig. 3 is the logic diagram of fault location of the present invention and fault removal system.
Embodiment
Communication system for complexity, phenomenon of the failure is Protean, the experience that the attendant carries out fault location and fault eliminating is very valuable, if can be with communication equipment in exploitation, the various fault location and the method for failure removing that occur in the processes such as practical application integrate in time, fault location and the fault experience got rid of of attendant in practical work process integrated in time, and in time offer other attendants, promptly realize the resource-sharing of fault location and fault eliminating experience, just can realize fast, fault location and fault are got rid of accurately.
Therefore, the core of fault location of the present invention and troubleshooting methodology is: obtain fault location and troubleshooting information that each client is come by Network Transmission, and storage; Receive the fault message that client is come by Network Transmission; Fault location and the troubleshooting information of determining described fault message correspondence according to the fault location and the troubleshooting information of described storage, and transfer to corresponding client.
Based on core concept of the present invention technical scheme provided by the invention is further described below.
The present invention can obtain the fault location and the troubleshooting information of each client by network such as Internet net, client can be the Web client, fault location and troubleshooting information can be stored in the Web server, Web server can receive and store fault location and the troubleshooting information that each Web client transmissions is come timely by the Internet net like this, Web server can receive the fault message that the Web client transmissions is come timely by the Internet net equally, and the fault location and the troubleshooting information of this fault message correspondence offered the relevant Web client timely.
Fault location among the present invention and troubleshooting information can be stored in Web server with the form of database, and functions such as this database can copy easily, backup are convenient to the application of fault location and troubleshooting information.
Fault location and troubleshooting information can specifically comprise: fault heading message, fault key word information, fault and fault are got rid of detailed description information.
Information such as fault heading message such as fault phenomenon.
Information such as fault key word information such as fault feature, communication system feature, fault location process.
Fault and fault are got rid of the detailed description information spinner and will be described in detail phenomenon of the failure, fault occurrence scene, fault occurrence cause and troubleshooting methodology etc.
The Web client can specifically comprise by the fault message of Network Transmission among the present invention: phenomenon of the failure information and/or fault key word information.
The principle that realizes fault location of the present invention and troubleshooting methodology by Web client and Web server as shown in Figure 1.
In Fig. 1, Web server can receive and store the fault heading message that each Web client transmissions is come timely by the Internet net, the fault key word information, fault and fault are got rid of fault location and troubleshooting informations such as detailed description information, Web server can receive the phenomenon of the failure information that the Web client transmissions is come timely by the Internet net equally, fault messages such as fault key word information, and with the fault heading message of fault messages such as phenomenon of the failure information and/or fault key word information and its storage, the fault key word information, fault and fault are got rid of fault location such as detailed description information and troubleshooting information mates, and fault location and the troubleshooting information that the match is successful offered the relevant Web client timely by the Internet net.
For the flexibility that improves the fault coupling be matched to power, the present invention also is provided with the matching degree of fault message and fault location and troubleshooting information matching degree, this matching degree can be regulated between 0 to 1 according to actual needs, the coupling fully that does not promptly need fault message and fault location and troubleshooting information 100%, be adjusted at 75% o'clock as gray scale with matching degree, when then 3/4 content of certain words in fault message and fault location and the troubleshooting information is identical, be that the match is successful.
The method that the fault location of storing in the fault message of Web client and the Web server and troubleshooting information are mated in the present invention as shown in Figure 2.
In Fig. 2, when the next fault message of Web client transmissions is phenomenon of the failure information, the fault heading message of storing in phenomenon of the failure information and the Web server can be mated with fault and fault eliminating detailed description information, if it is 75% that the gray scale of matching degree is set, it is identical with 3/4 content of fault heading message then to work as phenomenon of the failure information, or get rid of 3/4 content of certain words in the detailed description information when identical when phenomenon of the failure information and fault and fault, be that the match is successful, fault location and the troubleshooting information that the match is successful are transferred to this Web client, get rid of to help the attendant to carry out fault.
In Fig. 2, when the next fault message of Web client transmissions is the fault key word information, the fault key word information of storing in fault key word information and the Web server can be mated with fault and fault eliminating detailed description information, if it is 75% that the gray scale of matching degree is set, then 3/4 content of the fault key word information of storing in fault key word information and Web server is identical, or get rid of 3/4 content of certain words in the detailed description information when identical when fault key word information and fault and fault, be that the match is successful, fault location and the troubleshooting information that the match is successful are transferred to this Web client, carry out fault location to help the attendant.
Fault location provided by the invention and fault removal system are as shown in Figure 3.
In Fig. 3, fault location and fault removal system comprise: to client n, storage failure location and troubleshooting information module 310, fault matching degree adjustment module 320 and fault location and fault are got rid of module 330 to plurality of client end 300 as client 1.
The function that fault location and fault are got rid of module 330 is realized by fault matched sub-block 1, fault matched sub-block 2 332.
Storage failure location and troubleshooting information module 310 can be arranged in the Web server.Storage failure location and troubleshooting information module 310 receive and store fault location and the troubleshooting information that each client 300 is come by Network Transmission as the Web client.Storage failure location and troubleshooting information module 310 can be stored fault location and troubleshooting information with the form of database.Fault location and troubleshooting information comprise: fault heading message, fault key word information, fault and fault are got rid of information such as detailed description.
Fault matching degree adjustment module 320 is adjusted the matching degree of fault message and fault location and troubleshooting information as required between 0 to 1, and adjusted matching degree is transferred to fault matched sub-block 1 and fault matched sub-block 2 332 respectively.
Fault heading message, fault and fault eliminating detailed description information that fault matched sub-block 1 is transmitted storage in next phenomenon of the failure information and storage failure location and the troubleshooting information module 310 according to the next matching degree of fault matching degree adjustment module 320 transmission with client 300 are mated, and fault location and the troubleshooting information that the match is successful transferred to clients corresponding 300.
Fault key word information, fault and the fault eliminating detailed description information of storage are mated in fault key word information in the fault message that fault matched sub-block 2 332 matching degree that transmission comes according to fault matching degree adjustment module 320 is come client 300 transmission and storage failure location and the troubleshooting information module 310, and fault location and the troubleshooting information that the match is successful transferred to clients corresponding 300.
Description by technique scheme as can be known, fault location of the present invention and fault removal system are open expert system, this expert system can be by client such as Web client, network such as Internet net in time obtain various fault location and troubleshooting information, make communication equipment in exploitation, the various fault location and the troubleshooting methodology that occur in the processes such as practical application can integrate in time, numerous attendants' maintenance experience can be added in fault location and the fault removal system in time, avoided the limitation of fault location and fault removal system, hysteresis quality and shortcoming such as incomprehensive; By adopting fault heading message, fault key word information, fault and fault to get rid of the form storage of detailed description information fault location and troubleshooting information, make fault message and fault location and troubleshooting information be convenient to the classification coupling, by the fault matching degree is set, has improved the flexibility of fault coupling and be matched to power; Thereby realized resource-sharing, improved the purpose that fault location and fault are got rid of accuracy, promptness by technical scheme provided by the invention.
Though described the present invention by embodiment, those of ordinary skills know, the present invention has many distortion and variation and do not break away from spirit of the present invention, and the claim of application documents of the present invention comprises these distortion and variation.
Claims (11)
1, a kind of fault location and troubleshooting methodology is characterized in that, comprising:
A, obtain fault location and troubleshooting information that each client is come by Network Transmission and storage;
The fault message that b, reception client are come by Network Transmission;
C, the fault location and the troubleshooting information of described fault message that receives and described storage mated, determining the fault location and the troubleshooting information of the described fault message correspondence that receives, and the fault location and the troubleshooting information of described fault message correspondence transferred to corresponding client.
2, a kind of fault location as claimed in claim 1 and troubleshooting methodology is characterized in that, described client is: the Web client;
And described fault location and troubleshooting information are stored in Web server.
3, a kind of fault location as claimed in claim 1 or 2 and troubleshooting methodology is characterized in that, described fault location and troubleshooting information are with the form storage of database.
4, a kind of fault location as claimed in claim 1 or 2 and troubleshooting methodology is characterized in that, described fault location and troubleshooting information comprise: fault heading message, fault key word information, fault and fault are got rid of detailed description information.
5, a kind of fault location as claimed in claim 1 or 2 and troubleshooting methodology is characterized in that, described fault message is: phenomenon of the failure information and/or fault key word information.
6, a kind of fault location as claimed in claim 1 or 2 and troubleshooting methodology is characterized in that, described method also comprised before step a:
The matching degree of fault message and fault location and troubleshooting information is set.
7, a kind of fault location as claimed in claim 6 and troubleshooting methodology is characterized in that, described step c specifically comprises:
C1, adjust described matching degree as required;
C2, mate according to the matching degree of described adjustment fault location and troubleshooting information with described fault message and described storage;
C3, the fault location and the troubleshooting information of correspondence transferred to corresponding client according to matching result.
8, a kind of fault location as claimed in claim 7 and troubleshooting methodology is characterized in that:
Described fault location and troubleshooting information comprise: fault heading message, fault key word information, fault and fault are got rid of detailed description information;
Described fault message is: phenomenon of the failure information and/or fault key word information;
And described step c2 specifically comprises:
According to described matching degree fault heading message, fault and the fault of described phenomenon of the failure information and described storage being got rid of detailed description information mates; Or
According to described matching degree fault key word information, fault and the fault of fault key word information in the described fault message and described storage being got rid of detailed description information mates.
9, a kind of fault location and fault removal system is characterized in that, comprising:
Storage failure location and troubleshooting information module;
Plurality of client end: fault location and troubleshooting information are transmitted through the network to described storage failure location and troubleshooting information module, and as required fault message are transmitted through the network to described fault location and fault eliminating module;
Fault location and fault are got rid of module: receive the fault message that each client is come by Network Transmission, canned data in the described fault message that receives and described storage failure location and the troubleshooting information module is mated, with the fault location and the troubleshooting information of definite described fault message correspondence that receives, and transfer to clients corresponding.
10, a kind of fault location as claimed in claim 9 and fault removal system is characterized in that, described system also comprises:
Fault matching degree adjustment module: be used to adjust the matching degree of fault message and fault location and troubleshooting information, and transfer to fault location and fault eliminating module.
11, a kind of fault location as claimed in claim 10 and fault removal system is characterized in that, described fault location and fault are got rid of module and comprised:
Fault matched sub-block one: according to described matching degree with the phenomenon of the failure information in the described fault message respectively with described storage failure location and troubleshooting information module in fault heading message, fault and the fault eliminating detailed description information of storing mate, and the fault location and the troubleshooting information of correspondence transferred to corresponding client according to matching result;
Fault matched sub-block two: according to described matching degree with the fault key word information in the described fault message respectively with described storage failure location and troubleshooting information module in fault key word information, fault and the fault eliminating detailed description information of storing mate, and the fault location and the troubleshooting information of correspondence transferred to corresponding client according to matching result.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB2005100538443A CN100433642C (en) | 2005-03-15 | 2005-03-15 | Fault positioning, debugging method and system thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB2005100538443A CN100433642C (en) | 2005-03-15 | 2005-03-15 | Fault positioning, debugging method and system thereof |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN1835449A CN1835449A (en) | 2006-09-20 |
| CN100433642C true CN100433642C (en) | 2008-11-12 |
Family
ID=37003063
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNB2005100538443A Active CN100433642C (en) | 2005-03-15 | 2005-03-15 | Fault positioning, debugging method and system thereof |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN100433642C (en) |
Families Citing this family (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101119235B (en) * | 2007-09-20 | 2011-02-16 | 深圳市金蝶中间件有限公司 | Method and system for positioning client terminal in application service system |
| US10263836B2 (en) | 2014-03-24 | 2019-04-16 | Microsoft Technology Licensing, Llc | Identifying troubleshooting options for resolving network failures |
| CN106161079A (en) * | 2015-04-28 | 2016-11-23 | 小米科技有限责任公司 | Fault feedback method and device |
| CN106651645A (en) * | 2016-11-22 | 2017-05-10 | 云南电网有限责任公司电力科学研究院 | Fault data management method for direct-current transmission system |
| CN110070639A (en) * | 2019-05-07 | 2019-07-30 | 中铁隧道集团三处有限公司 | Equipment routing inspection management method and system |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPH0955735A (en) * | 1995-08-10 | 1997-02-25 | Nippon Telegr & Teleph Corp <Ntt> | Communication network fault diagnostic system and method therefor |
| CN1264079A (en) * | 1999-01-14 | 2000-08-23 | 日本电气株式会社 | Network fault management system for display fault node with tree-shape structure |
| US6252852B1 (en) * | 1996-02-02 | 2001-06-26 | Telestra Corporation Limited | Network fault system |
| WO2004061681A1 (en) * | 2002-12-26 | 2004-07-22 | Fujitsu Limited | Operation managing method and operation managing server |
-
2005
- 2005-03-15 CN CNB2005100538443A patent/CN100433642C/en active Active
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPH0955735A (en) * | 1995-08-10 | 1997-02-25 | Nippon Telegr & Teleph Corp <Ntt> | Communication network fault diagnostic system and method therefor |
| US6252852B1 (en) * | 1996-02-02 | 2001-06-26 | Telestra Corporation Limited | Network fault system |
| CN1264079A (en) * | 1999-01-14 | 2000-08-23 | 日本电气株式会社 | Network fault management system for display fault node with tree-shape structure |
| WO2004061681A1 (en) * | 2002-12-26 | 2004-07-22 | Fujitsu Limited | Operation managing method and operation managing server |
Also Published As
| Publication number | Publication date |
|---|---|
| CN1835449A (en) | 2006-09-20 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US8792385B2 (en) | Method and device for auto-generating goose signal connection topology from substation level | |
| CN103441861B (en) | A kind of data record generation method and device | |
| CN105159964A (en) | Log monitoring method and system | |
| CN102664909A (en) | Re-establishing push notification channels via user identifiers | |
| CN107645562A (en) | Data transmission processing method, device, equipment and system | |
| CN101001183A (en) | Test method and system for network application software | |
| CN110287119A (en) | A kind of automatic interface testing method and device based on python | |
| CN105978723A (en) | Network information management method and device | |
| CN105354020A (en) | Json format data analytic method and data receiving end | |
| CN106649033A (en) | Web system health check method and device | |
| CN114090529A (en) | Log management method, device, system and storage medium | |
| CN100433642C (en) | Fault positioning, debugging method and system thereof | |
| US7164888B2 (en) | Systems and methods for analyzing critical circuits and associated telecommunication resources | |
| CN113672776B (en) | Fault analysis method and device | |
| CN105446981B (en) | Map of website generation method, access method and device | |
| CN102684925A (en) | Method and device for acquiring internet access source information | |
| CN108845896A (en) | Component-tracking system and method after disaster | |
| CN110535699B (en) | Infrastructure determination method and device, electronic equipment and readable storage medium | |
| EP2690560A2 (en) | Method of benchmarking the behaviour of a replacement information system with the old system | |
| CN105245394A (en) | Method and equipment for analyzing network access log based on layered approach | |
| US20060149771A1 (en) | Information processing system and communication retry method | |
| CN114172821B (en) | Service state synchronization method and device and server | |
| CN113050925B (en) | Block chain intelligent contract repairing method and device | |
| CN109634931B (en) | Log uploading method and device | |
| US7236587B2 (en) | Systems and methods for determining critical circuit diversity |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| TR01 | Transfer of patent right |
Effective date of registration: 20180427 Address after: California, USA Patentee after: Global innovation polymerization LLC Address before: London, England Patentee before: GW partnership Co.,Ltd. Effective date of registration: 20180427 Address after: London, England Patentee after: GW partnership Co.,Ltd. Address before: 518129 Bantian HUAWEI headquarters office building, Longgang District, Guangdong, Shenzhen Patentee before: HUAWEI TECHNOLOGIES Co.,Ltd. |
|
| TR01 | Transfer of patent right |