CN109933605A - Electricity charge mistake checks method, apparatus and electronic equipment - Google Patents
Electricity charge mistake checks method, apparatus and electronic equipment Download PDFInfo
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Abstract
The present invention provides a kind of electricity charge mistake investigation method, apparatus and electronic equipments, are related to expense investigation technical field, comprising: according to client feedback information or quality inspection screening Rule electricity charge error data；Electricity charge error data is checked, user's electricity record information and user's charging archive information are obtained；User's electricity record information is checked according to the first preset rules, obtain first row look into as a result, and, user's charging archive information is checked according to the second preset rules, second row is obtained and comes to an end fruit；Fruit is come to an end to first row respectively and the second row fruit that comes to an end is checked, it obtains finally checking result, solves the technical issues of existing electricity charge mistake investigation complicated for operation, low efficiency, which improves the investigation efficiency of electricity charge mistake, while improving the Experience Degree of user.
Description
Technical field
The present invention relates to expenses to check technical field, checks method, apparatus and electricity more particularly, to a kind of electricity charge mistake
Sub- equipment.
Background technique
In daily life, the use of electric appliance can consume electricity, and then generate the electricity charge, but when carrying out paying electric charge, electricity
If the expense taken is excessive with previous electricity charge gap value, then need to Utilities Electric Co. to carry out the investigation of electricity charge mistake.
The staff of usual Utilities Electric Co. needs gradually to verify the calculating link of the electricity charge according to error message, and then obtains
The reason of electricity charge go wrong, but which is complicated for operation and low efficiency, cannot meet customer need.
Summary of the invention
In view of this, the purpose of the present invention is to provide a kind of electricity charge mistake investigation method, apparatus and electronic equipment, with
The technical issues of solving electricity charge mistake investigation existing in the prior art complicated for operation, low efficiency.
In a first aspect, the embodiment of the invention provides a kind of electricity charge mistakes to check method, comprising: according to client feedback information
Or quality inspection screening Rule electricity charge error data；Electricity charge error data is checked, obtain user's electricity record information with
And user's charging archive information；User's electricity record information is checked according to the first preset rules, first row is obtained and comes to an end
Fruit, and, user's charging archive information is checked according to the second preset rules, second row is obtained and comes to an end fruit；Respectively to
One investigation result and the second row fruit that comes to an end are checked, and obtain finally checking result.
With reference to first aspect, the embodiment of the invention provides the first possible embodiments of first aspect, wherein right
Electricity charge error data is checked, obtain user's electricity record information and user's charging archive information after, comprising: if user
There is mistake in electricity record information, then compares user's electricity record information electricity record information previous with user, obtain
To comparing result；If mistake occurs in user's charging archive information, the electricity consumption business note handled in the user preset period is exported
Record, and obtain the mistake electricity consumption business in the electricity consumption business record handled in the user preset period.
With reference to first aspect, the embodiment of the invention provides second of possible embodiments of first aspect, wherein electricity
Expense error data includes: in the case where electricity charge data are greater than preset value, electricity charge data are less than preset value and ammeter electricity mistake meter
At least one.
With reference to first aspect, the embodiment of the invention provides the third possible embodiments of first aspect, wherein root
User's electricity record information is checked according to the first preset rules, first row is obtained and comes to an end fruit, comprising: used according to the first user
The fluctuation threshold of the fluctuation situation setting electricity of electricity, wherein the fluctuation situation of electricity consumption includes: class of subscriber change situation, season
At least one of alternating senses and festivals or holidays change situation；Whether the electricity consumption for judging target user is more than fluctuation threshold；
If so, determining that the electricity consumption of target user is abnormal.
With reference to first aspect, the embodiment of the invention provides the 4th kind of possible embodiments of first aspect, wherein root
User's charging archive information is checked according to the second preset rules, second row is obtained and comes to an end fruit, comprising: by same type user's
Charging regulation and parameter are compared with user's charging archive information, obtain comparing result；Judged using comparing result similar
Whether the charging regulation and parameter of type user matches with target user's charging archives；If not, it is determined that target user's charging archives
It is abnormal.
With reference to first aspect, the embodiment of the invention provides the 5th kind of possible embodiments of first aspect, wherein point
It is other to come to an end fruit to first row and the second row fruit that comes to an end is checked, it obtains finally checking result, comprising: if it is determined that target user
Electricity consumption it is abnormal, it is determined that the approach of meter reading data；The final row of electricity charge error data is obtained according to the approach of meter reading data
Come to an end fruit, wherein final investigation result includes: electricity consumption the reason of there are mistakes.
With reference to first aspect, the embodiment of the invention provides the 6th kind of possible embodiments of first aspect, wherein point
It is other to come to an end fruit to first row and the second row fruit that comes to an end is checked, it obtains finally checking result, further includes: if it is determined that target is used
Charging archives in family are abnormal, then obtain finally checking result by second of investigation, wherein final investigation result includes: to use electric industry
The reason of business handles link there are mistakes.
Second aspect, the embodiment of the present invention also provide a kind of electricity charge mistake examination device, comprising:
Module is obtained, for according to client feedback information or quality inspection screening Rule electricity charge error data；
First investigation module obtains user's electricity record information and user for checking to electricity charge error data
Charging archive information；
Second investigation module obtains first for checking according to the first preset rules to user's electricity record information
Investigation as a result, and, user's charging archive information is checked according to the second preset rules, second row is obtained and comes to an end fruit；
Third checks module, for coming to an end fruit to first row respectively and the second row fruit that comes to an end is checked, obtains final
Check result.
The third aspect, the embodiment of the present invention also provide a kind of electronic equipment, including memory, processor, the memory
In be stored with the computer program that can be run on the processor, the processor is realized when executing the computer program
The step of stating method as described in relation to the first aspect.
Fourth aspect, the embodiment of the present invention also provide a kind of meter of non-volatile program code that can be performed with processor
Calculation machine readable medium, said program code make the method for the processor execution as described in relation to the first aspect.
Technical solution provided in an embodiment of the present invention brings following the utility model has the advantages that a kind of electricity provided in an embodiment of the present invention
Take mistake investigation method, apparatus and electronic equipment, comprising: first according to client feedback information or quality inspection screening Rule electricity
Take error data, then electricity charge error data is checked, obtains user's electricity record information and user's charging archives letter
Breath, furthermore according to the first preset rules to user's electricity record information check, obtain first row look into as a result, and, according to
Second preset rules check user's charging archive information, obtain second row and look into as a result, finally coming to an end respectively to first row
Fruit and the second row fruit that comes to an end are checked, and are finally checked as a result, therefore, by being checked to electricity charge error message,
Obtain user's electricity record information and user's charging archive information, then according to preset rules to user's electricity record information into
Row investigation, obtain first row look into as a result, and, user's charging archive information is checked according to the second preset rules, is obtained
Second row is looked into as a result, last come to an end fruit to first row respectively and the second row fruit that comes to an end is checked, finally checked as a result,
Which improves the investigation efficiency of electricity charge mistake, while improving the Experience Degree of user, deposits in the prior art to solve
Electricity charge mistake investigation complicated for operation, low efficiency the technical issues of.
Other features and advantages of the present invention will illustrate in the following description, also, partly become from specification
It obtains it is clear that understand through the implementation of the invention.The objectives and other advantages of the invention are in specification and attached drawing
Specifically noted structure is achieved and obtained.
To enable the above objects, features and advantages of the present invention to be clearer and more comprehensible, preferred embodiment is cited below particularly, and cooperate
Appended attached drawing, is described in detail below.
Detailed description of the invention
It, below will be to specific in order to illustrate more clearly of the specific embodiment of the invention or technical solution in the prior art
Embodiment or attached drawing needed to be used in the description of the prior art be briefly described, it should be apparent that, it is described below
Attached drawing is some embodiments of the present invention, for those of ordinary skill in the art, before not making the creative labor
It puts, is also possible to obtain other drawings based on these drawings.
Fig. 1 shows a kind of flow chart of electricity charge mistake investigation method provided by the embodiment of the present invention one；
Fig. 2 shows a kind of flow charts of the investigation method of electricity charge mistake provided by the embodiment of the present invention two；
Fig. 3 shows a kind of structural schematic diagram of electricity charge mistake examination device provided by the embodiment of the present invention three；
Fig. 4 shows the structural schematic diagram of a kind of electronic equipment provided by the embodiment of the present invention four.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with attached drawing to the present invention
Technical solution be clearly and completely described, it is clear that described embodiments are some of the embodiments of the present invention, rather than
Whole embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art are not making creative work premise
Under every other embodiment obtained, shall fall within the protection scope of the present invention.
Currently, existing electricity charge mistake checks complicated for operation, low efficiency, it is based on this, one kind provided in an embodiment of the present invention
Electricity charge mistake checks method, apparatus and electronic equipment, and it is multiple to can solve electricity charge mistake investigation operation existing in the prior art
The technical issues of miscellaneous, low efficiency.
For convenient for understanding the present embodiment, first to a kind of electricity charge mistake investigation side disclosed in the embodiment of the present invention
Method, device and electronic equipment describe in detail.
Embodiment one:
The embodiment of the present invention provides a kind of electricity charge mistake investigation method, as shown in Figure 1, this method comprises:
Step S102, according to client feedback information or quality inspection screening Rule electricity charge error data.
It should be noted that according to load nature of electricity consumed be divided into resident living power utility, general industry and commerce electricity consumption, big commercial power with
And four major class of agricultural production electricity consumption, different load nature of electricity consumed have different electric degree electricity prices.The user of different load nature of electricity consumed is usual
Electricity consumption situation in one section of period can be recorded, once there are larger gaps with previous record, that is, there is electricity charge number of errors
According to, wherein electricity charge error data includes: electricity charge data are greater than preset value, electricity charge data are less than preset value and ammeter electricity is wrong
At least one of the case where meter, such as: the previous monthly electricity charge data of resident's first are 50 yuan (preset value is 50 yuan), the of that month electricity charge
Data are 150 yuan or of that month electricity charge data are 5 yuan；In the case where non-electricity consumption, the electricity of ammeter changes always user's first；User
First is not changed always using electricity, the electricity of ammeter, is then belonged to the electricity charge and gone wrong, and user can carry out to the attendant of power grid
Feedback, to confirm to electricity charge error data.In addition, grid company can finish accounting and sent out by quality inspection screening rule
The electricity charge data for being sent to user are spot-check, if discovery electricity charge error data, is recorded, the quality inspection screening rule is main logical
It crosses and checks oneself program realization, to be accurately positioned there are the user of electricity charge mistake, reduce appeal of service risk.
Step S104 checks electricity charge error data, obtains user's electricity record information and user's charging archives
Information.
Specifically, the usually electricity charge go wrong, it is that user's electricity record information or the appearance of user's charging archive information are poor
Mistake, therefore user's electricity can be obtained by the investigation to electricity charge error data and record information and user's charging archive information.
Wherein, user power utilization record information include: user power utilization property, the period of user power utilization, user within a preset period of time
The information such as electricity consumption.Wherein, user's charging archive information includes: whether user power utilization property changes within a preset period of time
Become, whether user increases the power supply unit in region locating for electrical equipment, user the information such as change.
Step S106, according to the first preset rules to user's electricity record information check, obtain first row look into as a result,
And user's charging archive information is checked according to the second preset rules, it obtains second row and comes to an end fruit.
The first above-mentioned preset rules record information for user's electricity and are arranged, wherein the first preset rules master
Include: the electricity consumption information to the period of user power utilization property, user power utilization and user within a preset period of time into
Row judgment rule obtains first row by the investigation using the first preset rules and comes to an end fruit.Second preset rules are for user
Charging archive information and be arranged, wherein whether the second preset rules specifically include that user power utilization property in preset time period
It inside changes, whether user increases the whether changed information of power supply unit in region locating for electrical equipment and user
The rule judged obtains second row by the investigation using the second preset rules and comes to an end fruit.
Step S108, comes to an end fruit to first row respectively and the second row fruit that comes to an end is checked, and obtains finally checking result.
Specifically, fruit is come to an end to first row respectively and the second row fruit that comes to an end is checked, if judgement is that first row comes to an end
The mistake occurred in fruit then continues to investigate the concrete reason to go wrong and specific person liable；If judgement is that second row comes to an end
The mistake occurred in fruit then continues to investigate the concrete reason to go wrong and specific person liable.
Electricity charge mistake provided in an embodiment of the present invention checks method, when carrying out electricity charge mistake investigation, by poor to the electricity charge
The continuous investigation of wrong data obtains the concrete reason of electricity charge mistake, easy to operate, high-efficient, especially believes in face of client feedback
When breath, the concrete reason that electricity charge data go wrong can be obtained in time, promptly and accurately client to be helped to solve the problems, such as, for
Bring good experience in family.
Embodiment two:
The embodiment of the present invention provides a kind of electricity charge mistake investigation method, as shown in Fig. 2, this method comprises:
Step S202, according to client feedback information or quality inspection screening Rule electricity charge error data.
Step S204 checks electricity charge error data, obtains user's electricity record information and user's charging archives
Information.
Electricity charge error data is checked, after obtaining user's electricity record information and user's charging archive information,
Include:
If mistake occurs in user's electricity record information, the previous electricity of user's electricity record information and user is recorded and is believed
Breath compares, and obtains comparing result.Specifically, by user's electricity record information and user it is previous with electrographic recording information into
Row comparison judges whether that misregistration occurs in electricity record information, such as: by user's first in December, 2018 with electrographic recording information with
User's first in September, 2018 is compared with the export of electrographic recording information in November, 2018, is judged whether there is and use electrographic recording
Information suddenly change increases or reduces, if it is, determining that there are problems with electrographic recording information.
If mistake occurs in user's charging archive information, the electricity consumption business record handled in the user preset period is exported,
And obtain the mistake electricity consumption business in the electricity consumption business record handled in the user preset period.Specifically, it is pre- to obtain user
If after the electricity consumption business record information handled in the period, wherein the preset period is specifically set according to user demand
It sets, search there are the electricity consumption business of mistake and is recorded, such as: the charging archive information of user's first this month being exported, this is searched
The moon may cause the electricity consumption business that charging archive information goes wrong, and be recorded if finding related electricity consumption business.
It should be noted that the execution of step S206 and step S218 is not distinguished successively.
Step S206 the fluctuation threshold of electricity is arranged according to the fluctuation situation of the first user power utilization, wherein the fluctuation of electricity consumption
Situation includes: at least one of class of subscriber change situation, season alternation situation and festivals or holidays change situation.
It should be noted that the first user is identical as target user's load nature of electricity consumed, and is had in same geographic area
The user of mistake is not present in identical electricity charge valuation rule, electricity charge data.Since the electricity consumption situation of user can change often, because
Fluctuation threshold is arranged according to the fluctuation situation of the first electricity consumption user power utilization in this, so that the electricity consumption information to target user carries out standard
True judgement.Wherein, in the fluctuation situation of user, the variation of class of subscriber mainly considers that user is industry and commerce user or residence
The people, since the load nature of electricity consumed of different class of subscribers is different, different load nature of electricity consumed is valuated regular using the different electricity charge；User
It fluctuates in situation, season alternation situation mainly considers that the Spring Festival turns summer and leads to that electricity is obviously uprushed or autumn, which turns winter, leads to electricity
Measure obvious anticlimax；User is fluctuated in situation, and festivals or holidays change situation mainly considers user's electricity goes out whether relating in month for item problem
And to festivals or holidays, to the anticlimax of item electricity or uprush out.
Step S208 judges whether the electricity consumption of target user is more than fluctuation threshold.If so, executing step S210；If it is not,
Execute step S212.
Step S210 determines that the electricity consumption of target user is abnormal.
Step S212 determines that the electricity consumption of target user is normal.
Step S214, however, it is determined that the electricity consumption of target user is abnormal, it is determined that the approach of meter reading data.
The approach of above-mentioned meter reading data includes: remote meter reading and manual metering.
Step S216 obtains the final investigation result of electricity charge error data according to the approach of meter reading data, wherein final row
The fruit that comes to an end includes: electricity consumption the reason of there are mistakes.
Specifically, such as electricity exception, if the exception of electricity caused by remote meter reading, then searching is kilowatt meter recorder or system
Transmission there are the problem of, if the exception of electricity caused by manual metering, then judge manual metering with the presence or absence of non-standard operation etc.,
The staff that responsibility is subordinate to is recorded by the business handling trace of system, can quick positioning question key node, thus fastly
Speed accurately finds out service error root, effectively cleaning abnormal problem.
The charging regulation of same type user and parameter are compared with user's charging archive information, are obtained by step S218
To comparing result.
Specifically, the charging regulation and parameter of same type user include: to use identical electricity price charging with target user
The generic user of rule has the transformer equipment of same type with target user and handled the electricity consumption business of same type
Etc. information.
Step S220, using comparing result judge same type user charging regulation and parameter whether with target user's charging
Archives matching.If it is not, executing step S222；If so, executing step S224.
If not obviously being inconsistent with the charging regulation of same type user, parameter, can determine whether as target user's charging archives exception.
Step S222 determines that target user's charging archives are abnormal.
Step S224 determines that target user's charging archives are normal.
Step S226, however, it is determined that target user's charging archives are abnormal, then finally checked by second of investigation as a result,
Wherein, finally investigation result includes: electricity consumption business handling link the reason of there are mistakes.
It should be noted that as charging archives are abnormal, then the step of searching electricity consumption business handling link there are mistakes, and
Parameter typing whether mistake, responsibility belongs to the staff being subordinate to, and is recorded, can quickly be positioned by the business handling trace of system
Key to the issue node effectively clears up abnormal problem to quickly and accurately find out service error root.
Electricity charge mistake provided in an embodiment of the present invention checks method, obtains on source from error message, can pass through client
It complains to find the problem, can also be accurately positioned by quality inspection screening rule there are the user of electricity charge mistake, reduce grid service and throw
Tell risk, and can quick positioning question range, the time that the problem investigation of reduction expends, by traditional investigation means sequencing, entirely
Electricity charge calculation process is checked to orientation, the accuracy checked extremely can be improved, while substantially shortening the investigation time, at Upgrade Problem
Efficiency is managed, brings good experience for user.
Embodiment three:
The embodiment of the present invention provides a kind of electricity charge mistake examination device, as shown in figure 3, the device include: obtain module 31,
First investigation module 32, second checks module 33 and third checks module 34.
Specifically, module 31 is obtained to be used for according to client feedback information or quality inspection screening Rule electricity charge error data.
First investigation module 32 obtains user's electricity record information and user's charging archives for checking to electricity charge error data
Information.Second investigation module 33 is used to check user's electricity record information according to the first preset rules, obtains first row
Look into as a result, and, user's charging archive information is checked according to the second preset rules, second row is obtained and comes to an end fruit.Third
Investigation module 34 obtains finally checking result for coming to an end fruit to first row respectively and the second row fruit that comes to an end is checked.
Electricity charge mistake examination device provided in an embodiment of the present invention checks method with electricity charge mistake provided by the above embodiment
Technical characteristic having the same reaches identical technical effect so also can solve identical technical problem.
Example IV:
A kind of electronic equipment provided in an embodiment of the present invention, as shown in figure 4, electronic equipment 4 includes memory 41, processor
42, the computer program that can be run on the processor is stored in the memory, the processor executes the calculating
The step of method that above-described embodiment one or embodiment two provide is realized when machine program.
Referring to fig. 4, electronic equipment further include: bus 43 and communication interface 44, processor 42, communication interface 44 and memory
41 are connected by bus 43；Processor 42 is for executing the executable module stored in memory 41, such as computer program.
Wherein, memory 41 may include high-speed random access memory (Random Access Memory, abbreviation
RAM), it is also possible to further include nonvolatile memory (non-volatile memory), for example, at least a magnetic disk storage.
By at least one communication interface 44 (can be wired or wireless) realize the system network element and at least one other network element it
Between communication connection, internet, wide area network, local network, Metropolitan Area Network (MAN) etc. can be used.
Bus 43 can be isa bus, pci bus or eisa bus etc..The bus can be divided into address bus, data
Bus, control bus etc..Only to be indicated with a four-headed arrow convenient for indicating, in Fig. 4, it is not intended that an only bus or
A type of bus.
Wherein, memory 41 is for storing program, and the processor 42 executes the journey after receiving and executing instruction
Sequence, method performed by the device for the flow definition that aforementioned any embodiment of the present invention discloses can be applied in processor 42,
Or it is realized by processor 42.
Processor 42 may be a kind of IC chip, the processing capacity with signal.During realization, above-mentioned side
Each step of method can be completed by the integrated logic circuit of the hardware in processor 42 or the instruction of software form.Above-mentioned
Processor 42 can be general processor, including central processing unit (Central Processing Unit, abbreviation CPU), network
Processor (Network Processor, abbreviation NP) etc.；It can also be digital signal processor (Digital Signal
Processing, abbreviation DSP), specific integrated circuit (Application Specific Integrated Circuit, referred to as
ASIC), ready-made programmable gate array (Field-Programmable Gate Array, abbreviation FPGA) or other are programmable
Logical device, discrete gate or transistor logic, discrete hardware components.It may be implemented or execute in the embodiment of the present invention
Disclosed each method, step and logic diagram.General processor can be microprocessor or the processor is also possible to appoint
What conventional processor etc..The step of method in conjunction with disclosed in the embodiment of the present invention, can be embodied directly in hardware decoding processing
Device executes completion, or in decoding processor hardware and software module combination execute completion.Software module can be located at
Machine memory, flash memory, read-only memory, programmable read only memory or electrically erasable programmable memory, register etc. are originally
In the storage medium of field maturation.The storage medium is located at memory 41, and processor 42 reads the information in memory 41, in conjunction with
Its hardware completes the step of above method.
Embodiment five:
It is provided in an embodiment of the present invention it is a kind of with processor can be performed non-volatile program code it is computer-readable
Medium, said program code make the method that the processor executes above-described embodiment one or embodiment two provides.
The computer-readable medium of the non-volatile program code provided in an embodiment of the present invention that can be performed with processor,
Method, apparatus and electronic equipment technical characteristic having the same are checked with electricity charge mistake provided by the above embodiment, so
It can solve identical technical problem, reach identical technical effect.In addition, term " first ", " second ", " third " are only used for retouching
Purpose is stated, relative importance is not understood to indicate or imply.
The computer program of electricity charge mistake investigation method, apparatus and electronic equipment is carried out provided by the embodiment of the present invention
Product, the computer readable storage medium including storing the executable non-volatile program code of processor, described program generation
The instruction that code includes can be used for executing previous methods method as described in the examples, and specific implementation can be found in embodiment of the method,
This is repeated no more.
It, can be with if the function is realized in the form of SFU software functional unit and when sold or used as an independent product
It is stored in a computer readable storage medium.Based on this understanding, technical solution of the present invention is substantially in other words
The part of the part that contributes to existing technology or the technical solution can be expressed in the form of software products, the calculating
Machine software product is stored in a storage medium, including some instructions are used so that a computer equipment (can be individual
Computer, server or network equipment etc.) it performs all or part of the steps of the method described in the various embodiments of the present invention.And
Storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (Read-Only Memory, abbreviation ROM), arbitrary access
Various Jie that can store program code such as memory (Random Access Memory, abbreviation RAM), magnetic or disk
Matter.
Finally, it should be noted that embodiment described above, only a specific embodiment of the invention, to illustrate the present invention
Technical solution, rather than its limitations, scope of protection of the present invention is not limited thereto, although with reference to the foregoing embodiments to this hair
It is bright to be described in detail, those skilled in the art should understand that: anyone skilled in the art
In the technical scope disclosed by the present invention, it can still modify to technical solution documented by previous embodiment or can be light
It is readily conceivable that variation or equivalent replacement of some of the technical features；And these modifications, variation or replacement, do not make
The essence of corresponding technical solution is detached from the spirit and scope of technical solution of the embodiment of the present invention, should all cover in protection of the invention
Within the scope of.Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
Claims (10)
1. a kind of electricity charge mistake checks method characterized by comprising
According to client feedback information or quality inspection screening Rule electricity charge error data；
The electricity charge error data is checked, user's electricity record information and user's charging archive information are obtained；
According to the first preset rules to user's electricity record information check, obtain first row look into as a result, and, according to
Second preset rules check user's charging archive information, obtain second row and come to an end fruit；
Fruit is come to an end to the first row respectively and the second row fruit that comes to an end is checked, and obtains finally checking result.
2. electricity charge mistake according to claim 1 checks method, which is characterized in that it is described to the electricity charge error data into
Row investigation, obtain user's electricity record information and user's charging archive information after, comprising:
If there is mistake in user's electricity record information, by user's electricity record information and the previous electricity of user record information into
Row comparison, obtains comparing result；
If mistake occurs in user's charging archive information, the electricity consumption business record handled in the user preset period is exported, and obtain
Take the mistake electricity consumption business in the electricity consumption business record handled in the user preset period.
3. electricity charge mistake according to claim 1 checks method, which is characterized in that the electricity charge error data includes: electricity
Take at least one of the case where data are less than preset value and ammeter electricity mistake meter greater than preset value, electricity charge data.
4. electricity charge mistake according to claim 1 checks method, which is characterized in that it is described according to the first preset rules to institute
It states user's electricity record information to check, obtains first row and come to an end fruit, comprising:
The fluctuation threshold of electricity is set according to the fluctuation situation of the first user power utilization, wherein the fluctuation situation of the electricity consumption includes:
At least one of class of subscriber change situation, season alternation situation and festivals or holidays change situation；
Whether the electricity consumption for judging target user is more than the fluctuation threshold；
If so, determining that the electricity consumption of the target user is abnormal.
5. electricity charge mistake according to claim 4 checks method, which is characterized in that it is described according to the second preset rules to institute
It states user's charging archive information to check, obtains second row and come to an end fruit, comprising:
The charging regulation of same type user and parameter are compared with user's charging archive information, obtain comparing result；
Using the comparing result judge the same type user charging regulation and parameter whether with target user's charging archives
Matching；
If not, it is determined that target user's charging archives are abnormal.
6. electricity charge mistake according to claim 4 checks method, which is characterized in that described to come to an end respectively to the first row
Fruit and the second row fruit that comes to an end are checked, and obtain finally checking result, comprising:
If it is determined that the electricity consumption of the target user is abnormal, it is determined that the approach of meter reading data；
The final investigation result of electricity charge error data is obtained according to the approach of the meter reading data, wherein the final investigation knot
Fruit includes: electricity consumption the reason of there are mistakes.
7. electricity charge mistake according to claim 5 checks method, which is characterized in that described to come to an end respectively to the first row
Fruit and the second row fruit that comes to an end are checked, and obtain finally checking result, further includes:
If it is determined that target user's charging archives are abnormal, then obtain finally checking result by second of investigation, wherein described
Final investigation result includes: electricity consumption business handling link the reason of there are mistakes.
8. a kind of electricity charge mistake examination device characterized by comprising
Module is obtained, for according to client feedback information or quality inspection screening Rule electricity charge error data；
First investigation module obtains user's electricity record information and user for checking to the electricity charge error data
Charging archive information；
Second investigation module obtains first for checking according to the first preset rules to user's electricity record information
Investigation as a result, and, user's charging archive information is checked according to the second preset rules, second row is obtained and comes to an end
Fruit；
Third checks module, for coming to an end fruit to the first row respectively and the second row fruit that comes to an end is checked, obtains
Final investigation result.
9. a kind of electronic equipment, including memory, processor, be stored in the memory to run on the processor
Computer program, which is characterized in that the processor realizes that the claims 1 to 7 are any when executing the computer program
The step of method described in item.
10. a kind of computer-readable medium for the non-volatile program code that can be performed with processor, which is characterized in that described
Program code makes the processor execute described any the method for claim 1 to 7.
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