CN109815079A - Problem feedback method, device, computer equipment and storage medium - Google Patents
Problem feedback method, device, computer equipment and storage medium Download PDFInfo
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Abstract
The embodiment of the invention discloses a kind of problem feedback method, device, computer equipment and storage medium, include the following steps: to obtain the feedback command for feeding back application software problem；It is captured according to the picture that the feedback command currently shows the application software, generates feedback file；The feedback file is uploaded to server.By being recorded according to feedback command to the current problem of application software, and it is sent to server, developer can be made intuitively, clearly to position according to the feedback file problem to the application software problem, solve the problems, such as application software in time.This method can not only save the time of user feedback problem, it will be appreciated also that the details that occurs of reproduction problem, solve the problems, such as to provide convenience for developer.
Description
Technical field
The present embodiments relate to financial field, especially a kind of problem feedback method, device, computer equipment and storage
Medium.
Background technique
With the development of computer technology, more and more application software, including game class, tool-class, shopping are emerged
Class etc..With increasing for application software, also there is various problem.For example, user is during use often
There is various problem.
At present solves the problems, such as application software there are when, mainly by platform collection, but some problem due to out
Existing frequency is not high or operating process is more is difficult to reappear and position, and user is difficult to feed back to development platform, so as to cause asking
Topic, which is unable to get, timely to be solved.
Summary of the invention
The embodiment of the present invention provide it is a kind of according to user or sell people ease of Use can insure to client push
Product simultaneously carries out highlighted method to the main points in insurance products.
In order to solve the above technical problems, the technical solution that the embodiment of the invention uses is: providing one kind and ask
Feedback method is inscribed, is included the following steps:
Obtain the feedback command for feeding back application software problem；
It is captured according to the picture that the feedback command currently shows the application software, generates feedback file；
The feedback file is uploaded to server.
Optionally, the feedback command obtained for feeding back application software problem, comprising:
Monitor the operating parameter of the application software；
Judge whether run-time error occur according to the operating parameter；
When there is run-time error, the feedback command is generated.
Optionally, the picture currently shown according to the feedback command to the application software captures, and generates
Feedback file, comprising:
The problem of calling preset recording module to show screen according to feedback command picture is recorded；
The picture that identification current screen is shown；
When the picture that screen is shown is failure picture, command for stopping is generated, and terminate and record according to the command for stopping,
Generate described problem feedback file.
Optionally, the picture that the identification current screen is shown, comprising:
The picture that the screen is shown is intercepted according to the preset period；
The picture of interception is compared with the failure picture prestored；
When in the failure picture prestored including picture identical with the picture of the interception, the interception is determined
Picture is failure picture.
Optionally, when described problem feedback command is triggered by user's operation, it is described according to the feedback command to described
The picture that application software is currently shown is captured, and feedback file is generated, comprising:
Preset recording module is called to record the problem of application software according to the feedback command；
When receiving the command for stopping of user's triggering, terminates and record, generate described problem feedback file.
Optionally, further includes:
The account information of the user is sent to the server；
Receive the solution that the server is sent according to the account information.
In order to solve the above technical problems, the embodiment of the present invention also provides a kind of problem feedback device, comprising:
Module is obtained, for obtaining the feedback command for feeding back application software problem；
Processing module, the picture for currently being shown according to the feedback command to the application software capture, raw
At feedback file；
Execution module, for the feedback file to be uploaded to server.
Optionally, the acquisition module includes:
First acquisition submodule, for monitoring the operating parameter of the application software；
First processing submodule, for judging whether run-time error occur according to the operating parameter；
First implementation sub-module, for when there is run-time error, generating the feedback command.
Optionally, the processing module includes:
Second processing submodule, for calling the problem of preset recording module is to screen display according to the feedback command
Picture is recorded；
Third handles submodule, the picture that current screen is shown for identification；
Second implementation sub-module generates command for stopping, and according to institute when the picture for showing when screen is failure picture
It states command for stopping and terminates recording, generate described problem feedback file.
Optionally, the third processing submodule includes:
Second acquisition submodule, for intercepting the picture that the screen is shown according to the preset period；
Fourth process submodule, for the picture of interception to be compared with the failure picture prestored；
Third implementation sub-module, for working as in the failure picture prestored comprising picture identical with the picture of the interception
When face, determine that the picture of the interception is failure picture.
Optionally, when described problem feedback command is triggered by user's operation, the processing module includes:
5th processing submodule, for calling preset recording module to the application software according to the feedback command
Problem is recorded；
4th implementation sub-module, for terminating and recording, described in generation when receiving the command for stopping of user's triggering
Problem feedback file.
Optionally, further includes:
6th processing submodule, for the account information of the user to be sent to the server；
5th implementation sub-module, the solution sent for receiving the server according to the account information.
In order to solve the above technical problems, the embodiment of the present invention also provides a kind of computer equipment, including memory and processing
Device is stored with computer-readable instruction in the memory, when the computer-readable instruction is executed by the processor, so that
The processor executes the step of problem feedback method described above.
In order to solve the above technical problems, the embodiment of the present invention also provides a kind of storage Jie for being stored with computer-readable instruction
Matter, when the computer-readable instruction is executed by one or more processors, so that one or more processors execute above-mentioned institute
The step of stating problem feedback method.
The beneficial effect of the embodiment of the present invention is: by being carried out according to feedback command to the current problem of application software
Record, and be sent to server, can make developer it is intuitive, clearly according to the feedback file problem to application software
The problem is positioned, and solves the problems, such as application software in time.This method can not only save user feedback problem when
Between, it will be appreciated also that the details that occurs of reproduction problem, solve the problems, such as to provide convenience for developer.
Detailed description of the invention
To describe the technical solutions in the embodiments of the present invention more clearly, make required in being described below to embodiment
Attached drawing is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the invention, for
For those skilled in the art, without creative efforts, it can also be obtained according to these attached drawings other attached
Figure.
Fig. 1 is a kind of basic procedure schematic diagram of problem feedback method provided in an embodiment of the present invention；
Fig. 2 is a kind of method of the acquisition provided in an embodiment of the present invention for feeding back the feedback command of application software problem
Basic procedure schematic diagram；
Fig. 3 is provided in an embodiment of the present invention a kind of recorded according to feedback command to the current problem of application software
The basic procedure schematic diagram of the method for system；
Fig. 4 is a kind of basic procedure signal of the method for picture that identification current screen is shown provided in an embodiment of the present invention
Figure；
Fig. 5 is provided in an embodiment of the present invention a kind of recorded according to feedback command to the current problem of application software
The basic procedure schematic diagram of the method for system；
Fig. 6 is a kind of basic procedure schematic diagram of method for obtaining issue-resolution provided in an embodiment of the present invention；
Fig. 7 is problem of embodiment of the present invention feedback device basic structure block diagram；
Fig. 8 is computer equipment of embodiment of the present invention basic structure block diagram.
Specific embodiment
In order to enable those skilled in the art to better understand the solution of the present invention, below in conjunction in the embodiment of the present invention
Attached drawing, technical scheme in the embodiment of the invention is clearly and completely described.
In some processes of the description in description and claims of this specification and above-mentioned attached drawing, contain according to
Multiple operations that particular order occurs, but it should be clearly understood that these operations can not be what appears in this article suitable according to its
Sequence is executed or is executed parallel, and serial number of operation such as 101,102 etc. is only used for distinguishing each different operation, serial number
It itself does not represent and any executes sequence.In addition, these processes may include more or fewer operations, and these operations can
To execute or execute parallel in order.It should be noted that the description such as " first " herein, " second ", is for distinguishing not
Same message, equipment, module etc., does not represent sequencing, does not also limit " first " and " second " and be different type.
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, those skilled in the art's every other implementation obtained without creative efforts
Example, shall fall within the protection scope of the present invention.
Embodiment
Those skilled in the art of the present technique are appreciated that " terminal " used herein above, " terminal device " both include wireless communication
The equipment of number receiver, only has the equipment of the wireless signal receiver of non-emissive ability, and including receiving and emitting hardware
Equipment, have on bidirectional communication link, can execute two-way communication reception and emit hardware equipment.This equipment
It may include: honeycomb or other communication equipments, shown with single line display or multi-line display or without multi-line
The honeycomb of device or other communication equipments；PCS (Personal Communications Service, PCS Personal Communications System), can
With combine voice, data processing, fax and/or communication ability；PDA (PersonalDigital Assistant, it is personal
Digital assistants), it may include radio frequency receiver, pager, the Internet/intranet access, web browser, notepad, day
It goes through and/or GPS (Global Positioning System, global positioning system) receiver；Conventional laptop and/or palm
Type computer or other equipment, have and/or the conventional laptop including radio frequency receiver and/or palmtop computer or its
His equipment." terminal " used herein above, " terminal device " can be it is portable, can transport, be mounted on the vehicles (aviation,
Sea-freight and/or land) in, or be suitable for and/or be configured in local runtime, and/or with distribution form, operate in the earth
And/or any other position operation in space." terminal " used herein above, " terminal device " can also be communication terminal, on
Network termination, music/video playback terminal, such as can be PDA, MID (Mobile Internet Device, mobile Internet
Equipment) and/or mobile phone with music/video playing function, it is also possible to the equipment such as smart television, set-top box.
Client terminal in present embodiment is above-mentioned terminal.
Specifically, referring to Fig. 1, Fig. 1 is the basic procedure schematic diagram of the present embodiment problem feedback method.
As shown in Figure 1, problem feedback method includes the following steps:
S1100, feedback command for feeding back application software problem is obtained；
Feedback command is when user is encountered problems during using application software, to after developing the application software
The instruction of platform feedback problem.The problem can be the content that application software is shown and go wrong, and be also possible to asking for sound appearance
Topic.In the embodiment of the present invention, terminal can click the operation of pre-set button in software interface by user to obtain feedback
Instruction.
In some embodiments, terminal monitors the operating parameter of application software in real time, and whether judges operating parameter
More than preset parameter threshold, when being more than parameter threshold, terminal determines that application software goes wrong, and automatically generates feedback and refers to
It enables.
S1200, the picture that application software is currently shown is captured according to feedback command, generates feedback file；
The current problem of application software refers to showing that abnormal problem occurs in content in screen, or applies soft
There is abnormal problem in the sound of part.For example, there is white screen in screen, blank screen, content part are shown, screen flicker etc. can be specific
Description is inconvenient to the specific variation issued when the problem of specifically describing and abnormal sound appearance.Occur when application software
When problem is frame problem, and the picture is changing always, and the picture current to application software, which record, generates video feed
File.When the application software problem is only a frame picture image, the picture that application software is currently shown is intercepted,
Generate image feedback file.
In the embodiment of the present invention, user often will appear setting mistake in operation or accidentally click wrong key but
It is ignorant to happen, in this case, software can show be not inconsistent with expected content, the content that shows it is irrecoverable
The case where occur or the problem of cacophonia occurs, this problem also belongs to the problems in the present embodiment.In this case,
User can reflect the problem by recording the content that software is currently shown.
S1300, feedback file is uploaded to server.
Feedback file can be the audio-video file of various formats, be shown under the operation of user for recording application software
The changed process of content, or the changed process of picture to lead to display due to application software self problem, can
Think video file, or audio file.
In the embodiment of the present invention, when the content that application software is shown changes, feedback command is soft for recording application
The content change that part is shown, can be obtained video file, and when the cacophonia of application software, feedback command is for recording application
Audio file or video file can be obtained in the sound variation of software.
It is to be understood that server is the server or computer where exploitation or tester, used for receiving
Feedback, the problem at family etc..
Above problem feedback method, by being recorded according to feedback command to the current problem of application software, and
It is sent to server, can make that developer is intuitive, clearly occurs according to the feedback file problem to application software
Problem is positioned, and solves the problems, such as application software in time.This method can not only save the time of user feedback problem, may be used also
Clearly to reappear the details of problem appearance, solve the problems, such as to provide convenience for developer.
During user uses application software, the aobvious of application software is often caused due to the bug of software inhouse
Show or sound goes wrong, for certain problems therein, terminal can be gone wrong by checking oneself determining application software.Cause
This, the embodiment of the present invention provides a kind of method obtained for feeding back the feedback command of application software problem, as shown in Fig. 2, Fig. 2
Show for a kind of obtain provided in an embodiment of the present invention for feeding back the basic procedure of the method for the feedback command of application software problem
It is intended to.
Specifically, as shown in Fig. 2, step S1100 includes the following steps:
S1110, the operating parameter for monitoring application software；
Operating parameter includes the ginsengs such as the running process of modules in application software system, data input and data output
Number.In the embodiment of the present invention, terminal is embedded in monitoring module in application software system, real for the operation conditions of monitoring software
When logging software inside modules running state parameter, including currently run in software systems each module running process,
Data input and data output etc..
S1120, judge whether run-time error occur according to operating parameter；
In the embodiment of the present invention, the correctness of the data of the built-in each operation module of matching verification in preset template,
To determine whether mistake.The correspondence of data attribute title and data value range is wherein previously stored in preset template
Relationship.When operating parameter therein is more than value range, it is determined that run-time error occurs in application software.
For example, value range can be arranged to user gradation, correctness verification is carried out to this data of user gradation
When, the value range for being currently running in module in the current value and preset template of user gradation is matched, if in value model
Within enclosing, it is determined that parameter operation is correct, when being more than range of operation, determines that mistake has occurred in one of user gradation data.
S1130, when there is run-time error, generate feedback command.
When run-time error occurs in terminal determination, feedback command is generated.In the embodiment of the present invention, terminal inner monitoring operation ginseng
Number, when operating parameter when the error occurs, generate feedback command.In some embodiments, when operating parameter is to be related to software acoustic
When the parameter of sound, terminal generates the feedback command for being used for recording audio, when operating parameter is to be related to software to change the parameter in face, eventually
End generates the feedback command for recording the video of software display variation.
The embodiment of the present invention provide it is a kind of the picture that application software is currently shown is captured according to feedback command, generate
The method of feedback file, shown in Fig. 3, Fig. 3 is provided in an embodiment of the present invention a kind of current to application software according to feedback command
The picture of display is captured, and the basic procedure schematic diagram of the method for feedback file is generated.
Specifically, as shown in figure 3, step S1200 includes the following steps:
S1210, the problem of preset recording module is to screen display picture is called to record according to feedback command；
Recording module can be the preset recording module of terminal inner, or the included recording tool of application software,
For example, ReplayKit, wherein ReplayKit can more easily record the interactive interface of application software.The embodiment of the present invention
In, the recording function of ReplayKit is opened after generating feedback command by integrating ReplayKit frame in application software
Can, picture is recorded.Wherein, recording the problem of obtaining feedback file is audio file, video file or audio-video document.
The picture that S1220, identification current screen are shown；
The embodiment of the present invention provides a kind of method of picture that identification current screen is shown, as shown in figure 4, Fig. 4 is this hair
A kind of basic procedure schematic diagram of the method for picture that identification current screen is shown that bright embodiment provides.
Specifically, as shown in figure 4, step S1220 includes the following steps:
S1221, the picture shown according to preset period screen printing；
When mistake occurs for application software internal operation, i.e., after generation feedback command, terminal is according to the preset period
The picture that screen printing is shown.In the embodiment of the present invention, when mistake occurs due to application software internal operation, the picture that is abnormal
Face may will continue to play, alternatively, developer when positioning to the application software problem, needs to check abnormal picture
The change procedure in face, at this point, terminal carrys out capturing picture according to the preset period, it can be using multiple pictures as positioning problems
With reference to figure, provide convenience for developer's orientation problem.
S1222, the picture of interception is compared with the failure picture prestored；
S1223, when in the failure picture prestored include picture identical with the picture of interception when, determine interception picture be
Failure picture.
Terminal is preset with multiple failure pictures, for example, what blank screen, white screen or terminal were intercepted according to the preset period
Multiple pictures are prestored.When there is the failures screen such as blank screen, white screen, terminal is that the picture that can determine that present terminal is shown is
Failure picture.
There is the situation of continuous fault in picture for that can make display, and terminal is by the capturing picture prestored and currently
Display, i.e., the picture just intercepted is compared, when in the failure picture prestored including picture identical with the picture of interception,
The content for determining that application software is shown is no longer changed.
S1230, when the picture that screen is shown be failure picture when, generate command for stopping, and according to command for stopping terminate record
System generates problem feedback file.
When the content that application software is shown is no longer changed, or failure picture is can determine that, such as blank screen or white
When screen, terminal generates command for stopping, terminates and records.Wherein, command for stopping is for the recording end-of-module record inside controlling terminal
System.
In some embodiments, reflect the application software problem for the ease of user, in the embodiment of the present invention, eventually
End is preset with recording button in display interface, which is used to work as application software when something goes wrong, passes through the point of user
Hit operation triggering feedback command.When feedback command is triggered by user's operation, the embodiment of the present invention provides a kind of to be referred to according to feedback
Order captures the picture that application software is currently shown, the method for generating feedback file, as shown in figure 5, Fig. 5 is that the present invention is real
A kind of being captured according to feedback command to the picture that application software is currently shown of example offer, the method for generating feedback file are provided
Basic procedure schematic diagram.
Specifically, as shown in figure 5, step S1200 includes the following steps:
S1201, preset recording module is called to record the problem of application software according to feedback command；
Wherein, feedback command is what user was triggered by clicking operation.Recording module can be the preset record of terminal inner
Molding block, or the included recording tool of application software, for example, ReplayKit, wherein ReplayKit can be more just
The interactive interface of prompt record application software.In the embodiment of the present invention, by integrating ReplayKit frame in application software,
After generating feedback command, the recording function of ReplayKit is opened, picture is recorded.Wherein, it is anti-to record the problem of obtaining
Feedback file is audio file, video file or audio-video document.
S1202, when receive user triggering command for stopping when, terminate record generation problem feedback file.
In the embodiment of the present invention, the triggering of command for stopping can by clicking preset mute key in application interface,
In, mute key and recording button can be the same button, or different buttons.After triggering command for stopping, eventually
End control is recorded end-of-module and is recorded, and obtains problem feedback file at this time.
The embodiment of the present invention provides a kind of method for obtaining issue-resolution, as shown in fig. 6, Fig. 6 is that the present invention is implemented
A kind of basic procedure schematic diagram of the method for acquisition issue-resolution that example provides.
Specifically, as shown in fig. 6, further including following step after step S1300:
The account information of user is also sent to server by S1310, terminal；
S1320, the solution that server is sent according to the account information is received.
Account information is to indicate the information registered in application software of user, the personal information including user, such as mailbox,
Phone number etc..Under normal circumstances, after problem feedback file is sent to server by terminal, developer can be anti-according to problem
Feedback file positions the application software problem, and then formulates solution for this problem, therefore, uses for convenience
Family repair or solve the problem to application software, and in the embodiment of the present invention, terminal is sending problem feedback file
While send include personal information account information to server so that server sends corresponding solution to user,
Or the application software logged on direct-on-line to the registration information of user is repaired.
The embodiment of the present invention also provides a kind of problem feedback device to solve above-mentioned technical problem.Referring specifically to Fig. 7, figure
7 be the present embodiment problem feedback device basic structure block diagram.
As shown in fig. 7, a kind of problem feedback device, comprising: obtain module 2100, processing module 2200 and execution module
2300.Wherein, module 2100 is obtained, for obtaining the feedback command for feeding back application software problem；Processing module 2200 is used
It is captured in the picture currently shown according to the feedback command to the application software, generates feedback file；Execution module
2300, for the feedback file to be uploaded to server.
Above problem feedback device is by recording the current problem of application software according to feedback command, concurrently
It send to server, developer can be made intuitively, clearly to ask according to the feedback file problem application software
Topic is positioned, and solves the problems, such as application software in time.This method can not only save the time of user feedback problem, can be with
The details that problem occurs clearly is reappeared, solves the problems, such as to provide convenience for developer.
In some embodiments, the acquisition module includes: the first acquisition submodule, for monitoring the application software
Operating parameter；First processing submodule, for judging whether run-time error occur according to the operating parameter；First executes son
Module, for when there is run-time error, generating the feedback command.
In some embodiments, the processing module includes: second processing submodule, for according to the feedback command
The problem of calling preset recording module to show screen picture is recorded；Third handles submodule, for identification current screen
The picture of curtain display；Second implementation sub-module when the picture for showing when screen is failure picture, generates command for stopping, and
It is terminated and is recorded according to the command for stopping, generate described problem feedback file.
In some embodiments, the third processing submodule includes: the second acquisition submodule, for according to preset
Period intercepts the picture that the screen is shown；Fourth process submodule, for by the picture of interception and the failure picture that prestores
It is compared；Third implementation sub-module, for working as in the failure picture prestored comprising identical with the picture of the interception
When picture, determine that the picture of the interception is failure picture.
In some embodiments, when described problem feedback command is triggered by user's operation, the processing module includes:
5th processing submodule, for calling the problem of preset recording module is to the application software to carry out according to the feedback command
It records；4th implementation sub-module, for terminating and recording, asked described in generation when receiving the command for stopping of user's triggering
Inscribe feedback file.
In some embodiments, further includes: the 6th processing submodule, for the account information of the user to be sent to
The server；5th implementation sub-module, the solution sent for receiving the server according to the account information.
In order to solve the above technical problems, the embodiment of the present invention also provides computer equipment.It is this referring specifically to Fig. 8, Fig. 8
Embodiment computer equipment basic structure block diagram.
As shown in figure 8, the schematic diagram of internal structure of computer equipment.As shown in figure 8, the computer equipment includes passing through to be
Processor, non-volatile memory medium, memory and the network interface of bus of uniting connection.Wherein, the computer equipment is non-easy
The property lost storage medium is stored with operating system, database and computer-readable instruction, can be stored with control information sequence in database
Column, when which is executed by processor, may make processor to realize a kind of problem feedback method.The computer is set
Standby processor supports the operation of entire computer equipment for providing calculating and control ability.The storage of the computer equipment
It can be stored with computer-readable instruction in device, when which is executed by processor, processor may make to execute one
Kind problem feedback method.The network interface of the computer equipment is used for and terminal connection communication.Those skilled in the art can manage
It solves, structure shown in Fig. 8, only the block diagram of part-structure relevant to application scheme, is not constituted to the application side
The restriction for the computer equipment that case is applied thereon, specific computer equipment may include more more or less than as shown in the figure
Component, perhaps combine certain components or with different component layouts.
Processor obtains module 2100, processing module 2200 and execution module for executing in present embodiment in Fig. 7
2300 particular content, program code and Various types of data needed for memory is stored with the above-mentioned module of execution.Network interface is used for
To the data transmission between user terminal or server.Memory in present embodiment stores to be executed in problematic feedback method
Program code needed for all submodules and data, server is capable of the program code of invoking server and data execute all sons
The function of module.
Computer equipment is sent to clothes by recording according to feedback command to the current problem of application software
Business device can be such that developer intuitively, clearly carries out according to the feedback file problem to the application software problem
Positioning solves the problems, such as application software in time.This method can not only save the time of user feedback problem, it will be appreciated also that
The details that reproduction problem occurs solves the problems, such as to provide convenience for developer.
The present invention also provides a kind of storage mediums for being stored with computer-readable instruction, and the computer-readable instruction is by one
When a or multiple processors execute, so that one or more processors execute any of the above-described embodiment described problem feedback method
Step.
Those of ordinary skill in the art will appreciate that realizing all or part of the process in above-described embodiment method, being can be with
Relevant hardware is instructed to complete by computer program, which can be stored in a computer-readable storage and be situated between
In matter, the program is when being executed, it may include such as the process of the embodiment of above-mentioned each method.Wherein, storage medium above-mentioned can be
The non-volatile memory mediums such as magnetic disk, CD, read-only memory (Read-Only Memory, ROM) or random storage note
Recall body (Random Access Memory, RAM) etc..
It should be understood that although each step in the flow chart of attached drawing is successively shown according to the instruction of arrow,
These steps are not that the inevitable sequence according to arrow instruction successively executes.Unless expressly stating otherwise herein, these steps
Execution there is no stringent sequences to limit, can execute in the other order.Moreover, at least one in the flow chart of attached drawing
Part steps may include that perhaps these sub-steps of multiple stages or stage are not necessarily in synchronization to multiple sub-steps
Completion is executed, but can be executed at different times, execution sequence, which is also not necessarily, successively to be carried out, but can be with other
At least part of the sub-step or stage of step or other steps executes in turn or alternately.
The above is only some embodiments of the invention, it is noted that for the ordinary skill people of the art
For member, various improvements and modifications may be made without departing from the principle of the present invention, these improvements and modifications are also answered
It is considered as protection scope of the present invention.
Claims (10)
1. a kind of problem feedback method, which is characterized in that include the following steps:
Obtain the feedback command for feeding back application software problem；
It is captured according to the picture that the feedback command currently shows the application software, generates feedback file；
The feedback file is uploaded to server.
2. problem feedback method according to claim 1, which is characterized in that the acquisition is for feeding back application software problem
Feedback command, comprising:
Monitor the operating parameter of the application software；
Judge whether run-time error occur according to the operating parameter；
When there is run-time error, the feedback command is generated.
3. problem feedback method according to claim 1, which is characterized in that described to be answered according to the feedback command described
It is captured with the picture that software is currently shown, generates feedback file, comprising:
The problem of calling preset recording module to show screen according to feedback command picture is recorded；
The picture that identification current screen is shown；
When the picture that screen is shown is failure picture, command for stopping is generated, and terminate and record according to the command for stopping, generated
Described problem feedback file.
4. problem feedback method according to claim 3, which is characterized in that the picture that the identification current screen is shown,
Include:
The picture that the screen is shown is intercepted according to the preset period；
The picture of interception is compared with the failure picture prestored；
When in the failure picture prestored including picture identical with the picture of the interception, the picture of the interception is determined
For failure picture.
5. problem feedback method according to claim 1, which is characterized in that when described problem feedback command is by user's operation
When triggering, the picture currently shown according to the feedback command to the application software is captured, and generates feedback file,
Include:
Preset recording module is called to record the problem of application software according to the feedback command；
When receiving the command for stopping of user's triggering, terminates and record, generate described problem feedback file.
6. problem feedback method according to any one of claims 1 to 5, which is characterized in that further include:
The account information of the user is sent to the server；
Receive the solution that the server is sent according to the account information.
7. a kind of problem feedback device characterized by comprising
Module is obtained, for obtaining the feedback command for feeding back application software problem；
Processing module, the picture for currently being shown according to the feedback command to the application software capture, and generate anti-
Present file；
Execution module, for the feedback file to be uploaded to server.
8. problem feedback device according to claim 7, which is characterized in that the acquisition module includes:
First acquisition submodule, for monitoring the operating parameter of the application software；
First processing submodule, for judging whether run-time error occur according to the operating parameter；
First implementation sub-module, for when there is run-time error, generating the feedback command.
9. a kind of computer equipment, including memory and processor, it is stored with computer-readable instruction in the memory, it is described
When computer-readable instruction is executed by the processor, so that the processor executes such as any one of claims 1 to 7 right
It is required that the step of described problem feedback method.
10. a kind of storage medium for being stored with computer-readable instruction, the computer-readable instruction is handled by one or more
When device executes, so that one or more processors execute such as any one of claims 1 to 7 claim described problem feedback side
The step of method.
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