CN109446309B - Question feedback method and device - Google Patents
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- CN109446309B CN109446309B CN201811274043.3A CN201811274043A CN109446309B CN 109446309 B CN109446309 B CN 109446309B CN 201811274043 A CN201811274043 A CN 201811274043A CN 109446309 B CN109446309 B CN 109446309B
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Abstract
The disclosure provides a problem feedback method and a problem feedback device, wherein the method comprises the following steps: receiving a problem feedback request sent by a feedback terminal, wherein the problem feedback request comprises log information and is sent when a feedback user triggers a preset control on an application program feedback interface; determining a user identifier of a feedback user according to the log information; and acquiring a group identifier corresponding to the user identifier, and sending log information to a group corresponding to the group identifier, so that maintenance personnel in the group can determine and feed back problems encountered by the user according to the log information. Therefore, the problem feedback request is sent by the log information, the corresponding relation between the feedback user and the feedback problem is rapidly positioned according to the log information, the communication time is saved, and the problem solving efficiency is greatly improved.
Description
Technical Field
The present disclosure relates to the field of communications technologies, and in particular, to a problem feedback method and apparatus.
Background
At present, a large amount of communication is needed for improving efficiency, and the instant messaging products of enterprises can provide help for work. Such as instant messaging product Lark, used for daily work communication between staff, etc.
In the related art, a conventional method for contacting a worker when a user encounters a problem in using the instant messaging product is to contact a customer service or join a customer service group by telephone, but the above method needs to waste a lot of communication time such as inquiring basic information and background of the user, so that the problem location efficiency is low.
Disclosure of Invention
The present disclosure provides a problem feedback method and device, which can solve the problem that a large amount of communication time needs to be wasted, so that the efficiency of problem location is low.
An embodiment of a first aspect of the present disclosure provides a problem feedback method, including: receiving a problem feedback request sent by a feedback terminal, wherein the problem feedback request comprises log information, and the problem feedback request is sent when a feedback user triggers a preset control on an application program feedback interface; determining the user identification of the feedback user according to the log information; and acquiring a group identifier corresponding to the user identifier, and sending the log information to a group corresponding to the group identifier, so that maintenance personnel in the group can determine the problems encountered by the feedback user according to the log information.
In an embodiment of the present disclosure, before the sending the log information to the group corresponding to the group identifier, the method further includes: and filtering the non-user information and the non-user operation information in the log information according to a preset filtering rule.
In one embodiment of the present disclosure, the method further comprises: according to the log information, determining a problem type corresponding to the problem encountered by the feedback user; and acquiring a maintainer identifier corresponding to the problem type from the group, and sending prompt information to the maintainer corresponding to the maintainer identifier.
In one embodiment of the present disclosure, further comprising: and receiving a problem solving strategy sent to the feedback user by any maintainer in the group, and sending the problem solving strategy to the feedback terminal.
The problem feedback method of the embodiment receives a problem feedback request sent by a feedback terminal, wherein the problem feedback request includes log information, the problem feedback request is sent when a feedback user triggers a preset control on an application feedback interface, a user identifier of the feedback user is determined according to the log information, a group identifier corresponding to the user identifier is obtained, and the log information is sent to a group corresponding to the group identifier so that a maintainer in the group can determine and feed back problems encountered by the user according to the log information. Therefore, the problem feedback request is sent by the log information, the corresponding relation between the feedback user and the feedback problem is rapidly positioned according to the log information, the communication time is saved, and the problem solving efficiency is greatly improved.
In order to achieve the above object, an embodiment of a second aspect of the present disclosure provides another problem feedback method, including: when detecting that a preset control on an application program feedback interface is triggered, acquiring log information; and sending a problem feedback request containing the log information to a server, wherein the problem feedback request is used for indicating the server to determine a user identifier of the feedback user according to the log information, acquiring a group identifier corresponding to the user identifier, and sending the log information to a group corresponding to the group identifier, so that maintenance personnel in the group determine problems encountered by the feedback user according to the log information.
In an embodiment of the present disclosure, before the sending the question feedback request including the log information to the server, the method further includes: and filtering the non-user information and the non-user operation information in the log information according to a preset filtering rule.
In an embodiment of the present disclosure, the method further includes: and receiving the problem solving strategy sent by the server.
In an embodiment of the present disclosure, the obtaining log information includes: and determining the time point when the preset control is triggered, and acquiring log information in a preset time period before the time point.
According to the problem feedback method, when it is detected that a preset control on an application feedback interface is triggered, log information is obtained, a problem feedback request containing the log information is sent to a server, the problem feedback request is used for indicating the server to determine a user identifier of a feedback user according to the log information, a group identifier corresponding to the user identifier is obtained, and the log information is sent to a group corresponding to the group identifier, so that maintenance personnel in the group can determine and feed back problems encountered by the user according to the log information. Therefore, the problem feedback request is sent by the log information, the corresponding relation between the feedback user and the feedback problem is rapidly positioned according to the log information, the communication time is saved, and the problem solving efficiency is greatly improved.
To achieve the above object, an embodiment of a third aspect of the present disclosure provides a problem feedback apparatus, including: the first receiving module is used for receiving a problem feedback request sent by a feedback terminal, wherein the problem feedback request comprises log information, and the problem feedback request is sent when a feedback user triggers a preset control on an application feedback interface; the determining module is used for determining the user identification of the feedback user according to the log information; and the processing module is used for acquiring the group identifier corresponding to the user identifier and sending the log information to the group corresponding to the group identifier so that maintenance personnel in the group can determine the problems encountered by the feedback user according to the log information.
In one embodiment of the present disclosure, further comprising: and the first filtering module is used for filtering the non-user information and the non-user operation information in the log information according to a preset filtering rule.
In one embodiment of the present disclosure, further comprising: the first determining module is used for determining the problem type corresponding to the problem encountered by the feedback user according to the log information; and the first sending module is used for acquiring a maintainer identifier corresponding to the problem type from the group and sending prompt information to the maintainer corresponding to the maintainer identifier.
In one embodiment of the present disclosure, further comprising: and the first receiving module is used for receiving the problem solving strategy sent to the feedback user by any maintainer in the group and sending the problem solving strategy to the feedback terminal.
The problem feedback device of the embodiment receives a problem feedback request sent by a feedback terminal, wherein the problem feedback request includes log information, the problem feedback request is sent when a feedback user triggers a preset control on an application feedback interface, a user identifier of the feedback user is determined according to the log information, a group identifier corresponding to the user identifier is obtained, and the log information is sent to a group corresponding to the group identifier so that a maintainer in the group can determine and feed back problems encountered by the user according to the log information. Therefore, the problem feedback request is sent by the log information, the corresponding relation between the feedback user and the feedback problem is rapidly positioned according to the log information, the communication time is saved, and the problem solving efficiency is greatly improved.
To achieve the above object, a fourth aspect of the present disclosure provides a problem feedback apparatus, including: the acquisition module is used for acquiring log information when detecting that a preset control on an application program feedback interface is triggered; and the sending module is used for sending a problem feedback request containing the log information to a server, wherein the problem feedback request is used for indicating the server to determine a user identifier of the feedback user according to the log information, acquiring a group identifier corresponding to the user identifier, and sending the log information to a group corresponding to the group identifier, so that maintenance personnel in the group can determine the problems encountered by the feedback user according to the log information.
In one embodiment of the present disclosure, further comprising: and the second filtering module is used for filtering the non-user information and the non-user operation information in the log information according to a preset filtering rule.
In one embodiment of the present disclosure, further comprising: and the second receiving module is used for receiving the problem solving strategy sent by the server.
In an embodiment of the disclosure, the obtaining module is specifically configured to determine a time point at which the preset control is triggered, and obtain log information in a preset time period before the time point.
The problem feedback device of the embodiment of the disclosure acquires log information and sends a problem feedback request containing the log information to the server when detecting that a preset control on an application feedback interface is triggered, where the problem feedback request is used to instruct the server to determine a user identifier of a feedback user according to the log information, acquire a group identifier corresponding to the user identifier, and send the log information to a group corresponding to the group identifier, so that a maintainer in the group determines to feed back problems encountered by the user according to the log information. Therefore, the problem feedback request is sent by the log information, the corresponding relation between the feedback user and the feedback problem is rapidly positioned according to the log information, the communication time is saved, and the problem solving efficiency is greatly improved.
To achieve the above object, a fifth aspect of the present disclosure provides a computer device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the program to:
receiving a problem feedback request sent by a feedback terminal, wherein the problem feedback request comprises log information, and the problem feedback request is sent when a feedback user triggers a preset control on an application program feedback interface;
determining the user identification of the feedback user according to the log information;
and acquiring a group identifier corresponding to the user identifier, and sending the log information to a group corresponding to the group identifier, so that maintenance personnel in the group can determine the problems encountered by the feedback user according to the log information.
To achieve the above object, a sixth aspect of the present disclosure provides a computer device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the program to:
when detecting that a preset control on an application program feedback interface is triggered, acquiring log information;
and sending a problem feedback request containing the log information to a server, wherein the problem feedback request is used for indicating the server to determine a user identifier of the feedback user according to the log information, acquiring a group identifier corresponding to the user identifier, and sending the log information to a group corresponding to the group identifier, so that maintenance personnel in the group determine problems encountered by the feedback user according to the log information.
To achieve the above object, a seventh embodiment of the present disclosure proposes a non-transitory computer-readable storage medium, on which a computer program is stored, the program being executed by a processor to:
receiving a problem feedback request sent by a feedback terminal, wherein the problem feedback request comprises log information, and the problem feedback request is sent when a feedback user triggers a preset control on an application program feedback interface;
determining the user identification of the feedback user according to the log information;
and acquiring a group identifier corresponding to the user identifier, and sending the log information to a group corresponding to the group identifier, so that maintenance personnel in the group can determine the problems encountered by the feedback user according to the log information.
To achieve the above object, an eighth aspect of the present disclosure provides a non-transitory computer-readable storage medium having a computer program stored thereon, the program being executed by a processor to:
when detecting that a preset control on an application program feedback interface is triggered, acquiring log information;
and sending a problem feedback request containing the log information to a server, wherein the problem feedback request is used for indicating the server to determine a user identifier of the feedback user according to the log information, acquiring a group identifier corresponding to the user identifier, and sending the log information to a group corresponding to the group identifier, so that maintenance personnel in the group determine problems encountered by the feedback user according to the log information.
Additional aspects and advantages of the disclosure will be set forth in part in the description which follows and, in part, will be obvious from the description, or may be learned by practice of the disclosure.
Drawings
The foregoing and/or additional aspects and advantages of the present disclosure will become apparent and readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings of which:
fig. 1 is a schematic flow chart of a problem feedback method according to an embodiment of the present disclosure;
FIG. 2 is a schematic flow chart diagram illustrating another problem feedback method provided by an embodiment of the present disclosure;
FIG. 3 is a schematic structural diagram of a problem feedback apparatus according to an embodiment of the present disclosure;
FIG. 4 is a schematic structural diagram of another problem feedback device provided in an embodiment of the present disclosure;
FIG. 5 is a schematic structural diagram of another problem feedback device provided in an embodiment of the present disclosure;
FIG. 6 is a schematic structural diagram of another problem feedback device provided in an embodiment of the present disclosure;
FIG. 7 is a schematic structural diagram of another problem feedback device provided in an embodiment of the present disclosure;
fig. 8 is a schematic structural diagram of an electronic device for executing a problem feedback method according to an embodiment of the present disclosure.
Detailed Description
Reference will now be made in detail to the embodiments of the present disclosure, examples of which are illustrated in the accompanying drawings, wherein like or similar reference numerals refer to the same or similar elements or elements having the same or similar functions throughout. The embodiments described below with reference to the drawings are exemplary and intended to be illustrative of the present disclosure, and should not be construed as limiting the present disclosure.
The problem feedback method and apparatus of the embodiments of the present disclosure are described below with reference to the drawings.
Fig. 1 is a schematic flow chart of a problem feedback method according to an embodiment of the present disclosure.
For convenience of description, the problem feedback method of the present disclosure is first described on the server side, and as shown in fig. 1, the problem feedback method includes the steps of:
In practical application, when a feedback user encounters a problem, the feedback user needs to contact related maintenance personnel to help solve the problem, so that a problem feedback request is sent by triggering a preset control on an application program feedback interface.
After receiving the problem feedback request, the server obtains log information corresponding to the feedback user through analysis of the problem feedback request. The log information includes a user operation history, an operation time, a user identifier, and the like.
And step 102, determining the user identification of the feedback user according to the log information.
And 103, acquiring a group identifier corresponding to the user identifier, and sending log information to a group corresponding to the group identifier, so that maintenance personnel in the group can determine and feed back problems encountered by the user according to the log information.
Specifically, the user identifier of the feedback user is obtained by querying the log information, and the user identifier can determine the corresponding user identity, such as an account number of the user, a name of the user, and the like.
Therefore, after determining the user identifier of the feedback user, determining the group identifier corresponding to the user identifier, it can be understood that the corresponding relationship between the user identifier and the group identifier is stored in advance, for example, in the form of a mapping table.
Wherein, one user identifier may correspond to one or more group identifiers. And after the group identification is determined, sending log information to the group corresponding to the group identification, so that maintenance personnel in the group can determine and feed back problems encountered by the user according to the log information. The log information can be displayed in a chained mode, so that the memory is saved, and the efficiency is improved.
It should be noted that the sending of the log information to the group corresponding to the group identifier may be performed directly, or the sending of the log information to the group corresponding to the group identifier may be performed by a robot, and may be set as needed.
It can also be understood that there may be many feedback users who feedback problems in the group, and therefore the documents are easily refreshed, and the problem is lost, so the problem feedback method of this embodiment sends log information to the group corresponding to the group identifier when feeding back the problem, and quickly locates the corresponding relationship between the feedback users and the feedback problems according to the log information, thereby further improving the user experience of the problem feedback.
The problem feedback method of the embodiment receives a problem feedback request sent by a feedback terminal, wherein the problem feedback request includes log information, the problem feedback request is sent when a feedback user triggers a preset control on an application feedback interface, a user identifier of the feedback user is determined according to the log information, a group identifier corresponding to the user identifier is obtained, and the log information is sent to a group corresponding to the group identifier so that a maintainer in the group can determine and feed back problems encountered by the user according to the log information. Therefore, the problem feedback request is sent by the log information, the corresponding relation between the feedback user and the feedback problem is rapidly positioned according to the log information, the communication time is saved, and the problem solving efficiency is greatly improved.
In this embodiment, the log information may include non-user information and non-user operation information, so that to further improve the efficiency of solving the problem, the non-user information and the non-user operation information in the log information may be filtered out by a preset filtering rule, so that a maintainer can determine and feed back the problem encountered by the user more effectively according to the log information. The preset filtering rule is, for example, to filter the log information through preset field information.
In this embodiment, in order to further improve the effectiveness of problem processing, the problems encountered by the user may be further classified, so that the maintenance staff corresponding to the problem types may process the problems. As a possible implementation manner, according to the log information, determining a problem type corresponding to a problem encountered by the feedback user, acquiring a maintainer identifier corresponding to the problem type from the group, and sending a prompt message to the maintainer corresponding to the maintainer identifier.
In this embodiment, the problem solving policy sent by any maintenance person in the group to the feedback user is received, and the problem solving policy is sent to the feedback terminal. That is to say, after the maintainer determines the problem encountered by the feedback user according to the log information, a corresponding problem solving strategy is generated for the problem and sent to the feedback terminal, so that the problem of the feedback user is effectively solved, and the user experience is improved.
Fig. 2 is a schematic flow chart of another problem feedback method provided in the embodiment of the present disclosure.
To more fully describe the problem feedback method of the present disclosure, which is described next on the terminal side, as shown in fig. 2, the problem feedback method includes the steps of:
The position of the preset control can be set according to the actual application requirement. The feedback user can trigger the preset control in a clicking mode, a double-clicking mode, a long-pressing mode and the like. And when the preset control is triggered, acquiring the log information of the feedback user in a log capture algorithm, a model and other modes.
It is understood that a time point at which the preset control is triggered is determined, and log information within a preset time period before the time point is acquired. The method can also be used for determining a specific time period according to actual needs and acquiring the log information in the time period, so that the diversity of problem feedback is improved.
Therefore, a problem feedback request containing log information is sent to the server, the server determines the user identification of the feedback user according to the log information, the group identification corresponding to the user identification is obtained, and the log information is sent to the group corresponding to the group identification, so that maintenance personnel in the group can determine the problems encountered by the feedback user according to the log information.
In this embodiment, the log information may include non-user information and non-user operation information, so that to further improve the efficiency of solving the problem, the non-user information and the non-user operation information in the log information may be filtered out by a preset filtering rule, so that a maintainer can determine and feed back the problem encountered by the user more effectively according to the log information. The preset filtering rule is, for example, to filter the log information through preset field information.
In this embodiment, in order to further improve the effectiveness of problem processing, the problems encountered by the user may be further classified, so that the maintenance staff corresponding to the problem types may process the problems. As a possible implementation manner, according to the log information, determining a problem type corresponding to a problem encountered by the feedback user, acquiring a maintainer identifier corresponding to the problem type from the group, and sending a prompt message to the maintainer corresponding to the maintainer identifier.
According to the problem feedback method, when it is detected that a preset control on an application feedback interface is triggered, log information is obtained, a problem feedback request containing the log information is sent to a server, the problem feedback request is used for indicating the server to determine a user identifier of a feedback user according to the log information, a group identifier corresponding to the user identifier is obtained, and the log information is sent to a group corresponding to the group identifier, so that maintenance personnel in the group can determine and feed back problems encountered by the user according to the log information. Therefore, the problem feedback request is sent by the log information, the corresponding relation between the feedback user and the feedback problem is rapidly positioned according to the log information, the communication time is saved, and the problem solving efficiency is greatly improved.
The embodiment of the disclosure also provides a problem feedback device.
Fig. 3 is a schematic structural diagram of a problem feedback device according to an embodiment of the present disclosure.
As shown in fig. 3, the problem feedback apparatus may include a first receiving module 110, a determining module 120, and a processing module 130, wherein:
the first receiving module 110 is configured to receive a question feedback request sent by a feedback terminal, where the question feedback request includes log information, and the question feedback request is sent when a feedback user triggers a preset control on an application feedback interface;
the determining module 120 is configured to determine the user identifier of the feedback user according to the log information.
The processing module 130 is configured to obtain a group identifier corresponding to the user identifier, and send log information to the group corresponding to the group identifier, so that a maintainer in the group can determine, according to the log information, to feed back the problem encountered by the user.
In an embodiment of the present disclosure, on the basis of fig. 3, as shown in fig. 4, the apparatus may further include:
the first filtering module 140 is configured to filter the non-user information and the non-user operation information in the log information according to a preset filtering rule.
In an embodiment of the present disclosure, on the basis of fig. 3, as shown in fig. 5, the apparatus may further include:
the first determining module 150 is configured to determine, according to the log information, a problem type corresponding to a problem encountered by the feedback user.
The first sending module 160 is configured to obtain a maintainer identifier corresponding to the problem type from the group, and send a prompt message to the maintainer corresponding to the maintainer identifier.
The first receiving module 170 is configured to receive a problem solving policy sent by any maintainer in the group to the feedback user, and send the problem solving policy to the feedback terminal.
It should be noted that the explanation of the above-mentioned problem feedback method embodiment is also applicable to the problem feedback apparatus of this embodiment, and is not repeated here.
The problem feedback device of the embodiment receives a problem feedback request sent by a feedback terminal, wherein the problem feedback request includes log information, the problem feedback request is sent when a feedback user triggers a preset control on an application feedback interface, a user identifier of the feedback user is determined according to the log information, a group identifier corresponding to the user identifier is obtained, and the log information is sent to a group corresponding to the group identifier so that a maintainer in the group can determine and feed back problems encountered by the user according to the log information. Therefore, the problem feedback request is sent by the log information, the corresponding relation between the feedback user and the feedback problem is rapidly positioned according to the log information, the communication time is saved, and the problem solving efficiency is greatly improved.
The embodiment of the disclosure also provides a problem feedback device.
Fig. 6 is a schematic structural diagram of another problem feedback device provided in the embodiment of the present disclosure.
As shown in fig. 6, the problem feedback apparatus may include an obtaining module 210 and a sending module 220, wherein:
the obtaining module 210 is configured to obtain log information when it is detected that a preset control on the application feedback interface is triggered.
The sending module 220 is configured to send a problem feedback request including log information to the server, where the problem feedback request is used to instruct the server to determine a user identifier of a feedback user according to the log information, obtain a group identifier corresponding to the user identifier, and send the log information to a group corresponding to the group identifier, so that a maintainer in the group determines, according to the log information, a problem encountered by the feedback user.
In an embodiment of the present disclosure, on the basis of fig. 7, as shown in fig. 6, the apparatus may further include:
the second filtering module 230 is configured to filter the non-user information and the non-user operation information in the log information according to a preset filtering rule.
And a second receiving module 240, configured to receive the problem solving policy sent by the server.
In an embodiment of the present disclosure, the obtaining module 210 is specifically configured to determine a time point at which the preset control is triggered, and obtain log information in a preset time period before the time point.
It should be noted that the explanation of the above-mentioned problem feedback method embodiment is also applicable to the problem feedback apparatus of this embodiment, and is not repeated here.
The problem feedback device of the embodiment of the disclosure acquires log information and sends a problem feedback request containing the log information to the server when detecting that a preset control on an application feedback interface is triggered, where the problem feedback request is used to instruct the server to determine a user identifier of a feedback user according to the log information, acquire a group identifier corresponding to the user identifier, and send the log information to a group corresponding to the group identifier, so that a maintainer in the group determines to feed back problems encountered by the user according to the log information. Therefore, the problem feedback request is sent by the log information, the corresponding relation between the feedback user and the feedback problem is rapidly positioned according to the log information, the communication time is saved, and the problem solving efficiency is greatly improved.
In order to implement the foregoing embodiments, the present disclosure also provides a computer device, including a memory, a processor, and a computer program stored on the memory and executable on the processor, where the processor executes the program to:
receiving a problem feedback request sent by a feedback terminal, wherein the problem feedback request comprises log information and is sent when a feedback user triggers a preset control on an application program feedback interface;
determining a user identifier of a feedback user according to the log information;
and acquiring a group identifier corresponding to the user identifier, and sending log information to a group corresponding to the group identifier, so that maintenance personnel in the group can determine and feed back problems encountered by the user according to the log information.
The computer device comprises a memory, a processor and a computer program stored in the memory and capable of running on the processor, wherein the processor executes the program and is further used for:
and when detecting that a preset control on the feedback interface of the application program is triggered, acquiring log information.
And sending a problem feedback request containing log information to the server, wherein the problem feedback request is used for indicating the server to determine a user identifier of a feedback user according to the log information, acquiring a group identifier corresponding to the user identifier, and sending the log information to a group corresponding to the group identifier, so that maintenance personnel in the group can determine the problems encountered by the feedback user according to the log information.
Referring now to fig. 8, a schematic diagram of an electronic device (e.g., a terminal device or server) 800 suitable for use in implementing embodiments of the present disclosure is shown. The terminal device in the embodiments of the present disclosure may include, but is not limited to, a mobile terminal such as a mobile phone, a notebook computer, a digital broadcast receiver, a PDA (personal digital assistant), a PAD (tablet computer), a PMP (portable multimedia player), a vehicle terminal (e.g., a car navigation terminal), and the like, and a stationary terminal such as a digital TV, a desktop computer, and the like. The electronic device shown in fig. 8 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present disclosure.
As shown in fig. 8, an electronic device 800 may include a processing means (e.g., central processing unit, graphics processor, etc.) 801 that may perform various appropriate actions and processes in accordance with a program stored in a Read Only Memory (ROM)802 or a program loaded from a storage means 808 into a Random Access Memory (RAM) 803. In the RAM 803, various programs and data necessary for the operation of the electronic apparatus 800 are also stored. The processing apparatus 801, the ROM 802, and the RAM 803 are connected to each other by a bus 804. An input/output (I/O) interface 805 is also connected to bus 804.
Generally, the following devices may be connected to the I/O interface 805: input devices 806 including, for example, a touch screen, touch pad, keyboard, mouse, camera, microphone, accelerometer, gyroscope, etc.; output devices 807 including, for example, a Liquid Crystal Display (LCD), speakers, vibrators, and the like; storage 808 including, for example, magnetic tape, hard disk, etc.; and a communication device 809. The communication means 809 may allow the electronic device 800 to communicate wirelessly or by wire with other devices to exchange data. While fig. 8 illustrates an electronic device 800 having various means, it is to be understood that not all illustrated means are required to be implemented or provided. More or fewer devices may alternatively be implemented or provided.
In particular, according to an embodiment of the present disclosure, the processes described above with reference to the flowcharts may be implemented as computer software programs. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method illustrated in the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network through the communication means 809, or installed from the storage means 808, or installed from the ROM 802. The computer program, when executed by the processing apparatus 801, performs the above-described functions defined in the methods of the embodiments of the present disclosure.
It should be noted that the computer readable medium in the present disclosure can be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present disclosure, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In contrast, in the present disclosure, a computer readable signal medium may comprise a propagated data signal with computer readable program code embodied therein, either in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: electrical wires, optical cables, RF (radio frequency), etc., or any suitable combination of the foregoing.
The computer readable medium may be embodied in the electronic device; or may exist separately without being assembled into the electronic device.
The computer readable medium carries one or more programs which, when executed by the electronic device, cause the electronic device to: receiving a problem feedback request sent by a feedback terminal, wherein the problem feedback request comprises log information and is sent when a feedback user triggers a preset control on an application program feedback interface; determining a user identifier of a feedback user according to the log information; and acquiring a group identifier corresponding to the user identifier, and sending log information to a group corresponding to the group identifier, so that maintenance personnel in the group can determine and feed back problems encountered by the user according to the log information.
Alternatively, the computer readable medium carries one or more programs which, when executed by the electronic device, cause the electronic device to: and when detecting that a preset control on the feedback interface of the application program is triggered, acquiring log information. And sending a problem feedback request containing log information to the server, wherein the problem feedback request is used for indicating the server to determine a user identifier of a feedback user according to the log information, acquiring a group identifier corresponding to the user identifier, and sending the log information to a group corresponding to the group identifier, so that maintenance personnel in the group can determine the problems encountered by the feedback user according to the log information.
Alternatively, the computer readable medium carries one or more programs which, when executed by the electronic device, cause the electronic device to: receiving a problem feedback request sent by a feedback terminal, wherein the problem feedback request comprises log information and is sent when a feedback user triggers a preset control on an application program feedback interface; determining a user identifier of a feedback user according to the log information; and acquiring a group identifier corresponding to the user identifier, and sending log information to a group corresponding to the group identifier, so that maintenance personnel in the group can determine and feed back problems encountered by the user according to the log information.
Alternatively, the computer readable medium carries one or more programs which, when executed by the electronic device, cause the electronic device to: and when detecting that a preset control on the feedback interface of the application program is triggered, acquiring log information. And sending a problem feedback request containing log information to the server, wherein the problem feedback request is used for indicating the server to determine a user identifier of a feedback user according to the log information, acquiring a group identifier corresponding to the user identifier, and sending the log information to a group corresponding to the group identifier, so that maintenance personnel in the group can determine the problems encountered by the feedback user according to the log information.
Computer program code for carrying out operations for aspects of the present disclosure may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, Smalltalk, C + +, and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider).
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The units described in the embodiments of the present disclosure may be implemented by software or hardware. Where the name of a unit does not in some cases constitute a limitation of the unit itself, for example, the first retrieving unit may also be described as a "unit for retrieving at least two internet protocol addresses".
Claims (20)
1. A problem feedback method, comprising the steps of:
receiving a problem feedback request sent by a feedback terminal, wherein the problem feedback request comprises log information, and the problem feedback request is sent when a feedback user triggers a preset control on an application program feedback interface;
determining the user identification of the feedback user according to the log information;
and acquiring a group identifier corresponding to the user identifier, and sending the log information to a group corresponding to the group identifier so that maintenance personnel in the group can determine the problems encountered by the feedback user according to the log information, wherein the log information comprises user operation history records, operation time and the user identifier.
2. The method of claim 1, wherein prior to said sending the log information to the group to which the group identification corresponds, further comprising:
and filtering the non-user information and the non-user operation information in the log information according to a preset filtering rule.
3. The method of claim 1, further comprising:
according to the log information, determining a problem type corresponding to the problem encountered by the feedback user;
and acquiring a maintainer identifier corresponding to the problem type from the group, and sending prompt information to the maintainer corresponding to the maintainer identifier.
4. The method of claim 1, further comprising:
and receiving a problem solving strategy sent to the feedback user by any maintainer in the group, and sending the problem solving strategy to the feedback terminal.
5. A problem feedback method, comprising the steps of:
when detecting that a preset control on an application program feedback interface is triggered, acquiring log information;
and sending a problem feedback request containing the log information to a server, wherein the problem feedback request is used for indicating the server to determine a user identifier of the feedback user according to the log information, acquiring a group identifier corresponding to the user identifier, and sending the log information to a group corresponding to the group identifier, so that maintenance personnel in the group determine problems encountered by the feedback user according to the log information, wherein the log information comprises user operation history records, operation time and the user identifier.
6. The method of claim 5, prior to said sending a question feedback request containing said log information to a server, further comprising:
and filtering the non-user information and the non-user operation information in the log information according to a preset filtering rule.
7. The method of claim 5, further comprising:
and receiving the problem solving strategy sent by the server.
8. The method of claim 5, wherein the obtaining log information comprises:
and determining the time point when the preset control is triggered, and acquiring log information in a preset time period before the time point.
9. A problem feedback device, comprising:
the first receiving module is used for receiving a problem feedback request sent by a feedback terminal, wherein the problem feedback request comprises log information, and the problem feedback request is sent when a feedback user triggers a preset control on an application feedback interface;
the determining module is used for determining the user identification of the feedback user according to the log information;
and the processing module is used for acquiring the group identifier corresponding to the user identifier and sending the log information to the group corresponding to the group identifier so that maintenance personnel in the group can determine the problems encountered by the feedback user according to the log information, wherein the log information comprises user operation history records, operation time and the user identifier.
10. The apparatus of claim 9, further comprising:
and the first filtering module is used for filtering the non-user information and the non-user operation information in the log information according to a preset filtering rule.
11. The apparatus of claim 9, further comprising:
the first determining module is used for determining the problem type corresponding to the problem encountered by the feedback user according to the log information;
and the first sending module is used for acquiring a maintainer identifier corresponding to the problem type from the group and sending prompt information to the maintainer corresponding to the maintainer identifier.
12. The apparatus of claim 9, further comprising:
and the first receiving module is used for receiving the problem solving strategy sent to the feedback user by any maintainer in the group and sending the problem solving strategy to the feedback terminal.
13. A problem feedback device, comprising:
the acquisition module is used for acquiring log information when detecting that a preset control on an application program feedback interface is triggered;
and the sending module is used for sending a problem feedback request containing the log information to a server, wherein the problem feedback request is used for indicating the server to determine a user identifier of the feedback user according to the log information, acquiring a group identifier corresponding to the user identifier, and sending the log information to a group corresponding to the group identifier so that maintenance personnel in the group can determine problems encountered by the feedback user according to the log information, and the log information comprises user operation history records, operation time and the user identifier.
14. The apparatus of claim 13, further comprising:
and the second filtering module is used for filtering the non-user information and the non-user operation information in the log information according to a preset filtering rule.
15. The apparatus of claim 13, further comprising:
and the second receiving module is used for receiving the problem solving strategy sent by the server.
16. The apparatus of claim 13, wherein the acquisition module is specifically configured to:
and determining the time point when the preset control is triggered, and acquiring log information in a preset time period before the time point.
17. An electronic device, comprising:
at least one processor; and a memory communicatively coupled to the at least one processor;
wherein the memory stores instructions executable by the at least one processor, the instructions being configured to perform the problem feedback method of any of claims 1-4 above.
18. An electronic device, comprising:
at least one processor; and a memory communicatively coupled to the at least one processor;
wherein the memory stores instructions executable by the at least one processor, the instructions being configured to perform the problem feedback method of any of claims 5-8.
19. A non-transitory computer-readable storage medium storing computer instructions for causing a computer to perform the problem feedback method of any one of claims 1-4.
20. A non-transitory computer-readable storage medium storing computer instructions for causing a computer to perform the problem feedback method of any one of claims 5-8.
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| CN110377441A (en) * | 2019-06-04 | 2019-10-25 | 天津五八到家科技有限公司 | Positioning problems method, apparatus, equipment and storage medium on application software of calling a taxi line |
| CN110704390B (en) * | 2019-09-17 | 2024-05-24 | 平安科技（深圳）有限公司 | Method, device, electronic equipment and medium for acquiring server maintenance script |
| CN111506376A (en) * | 2020-04-15 | 2020-08-07 | 北京字节跳动网络技术有限公司 | Feedback information display method and device, readable medium and electronic equipment |
| CN111553715A (en) * | 2020-04-29 | 2020-08-18 | 惠州视维新技术有限公司 | Information feedback method, server and readable storage medium |
| CN112163084B (en) * | 2020-10-22 | 2024-03-22 | 腾讯科技（深圳）有限公司 | Problem feedback method, device, medium and electronic equipment |
| CN112818186A (en) * | 2021-01-22 | 2021-05-18 | 平安消费金融有限公司 | Information tracking method and device, electronic equipment and storage medium |
| CN113076400A (en) * | 2021-04-02 | 2021-07-06 | 上海中通吉网络技术有限公司 | Maintenance method of customer service robot |
| CN114939276B (en) * | 2022-04-26 | 2023-08-01 | 深圳爱玩网络科技股份有限公司 | Game operation data analysis method, system and storage medium |
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