CN109388748A - A kind of answering method of comment information, storage medium and server - Google Patents
A kind of answering method of comment information, storage medium and server Download PDFInfo
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Abstract
The present invention relates to network information processing technical fields, propose the answering method, storage medium and server of a kind of comment information.The answering method of the comment information includes: the comment information that application shop back-end system is grabbed using the web crawlers task timing constructed in advance；The comment information grabbed is screened, difference therein is obtained and comments；The difference is commented and is sent to customer service system；After the return information for obtaining the customer service system, the return information is synchronized to the back-end system of the application shop.The above process grabs the comment information of application shop back-end system using the timing of web crawlers task, difference therein is found to comment, then these differences are commented and is automatically forwarded to customer service, so that customer service is commented without voluntarily logging in the system background lookup difference of application shop, the reply efficiency of comment is greatly improved.
Description
Technical field
The present invention relates to network information processing technical fields more particularly to a kind of answering method of comment information, storage to be situated between
Matter and server.
Background technique
User is downloaded at mobile phone application shop (APP STORE) after APP and use, it will usually the APP commented on,
These comments, which include that part is poor, to be commented.And after the difference for receiving user is commented, it handles, will affect other if not commenting these differences
User downloads the wish of the APP.For this problem, following manner processing is generallyd use at present: application shop is logged in by customer service
System background, the difference for finding user feedback comments；The user commented feedback difference replys and pacifies, and provides and eliminates the solution that difference is commented
Certainly scheme.However, needing customer service that system background is often gone to check whether that new difference is commented in this way, low efficiency is replied.
Summary of the invention
In view of this, the embodiment of the invention provides a kind of answering method of comment information, storage medium and server, energy
The enough reply efficiency for improving comment.
The embodiment of the present invention in a first aspect, providing a kind of answering method of comment information, comprising:
The comment information of application shop back-end system is grabbed using the web crawlers task timing constructed in advance；
The comment information grabbed is screened, difference therein is obtained and comments；
The difference is commented and is sent to customer service system；
After the return information for obtaining the customer service system, after the return information is synchronized to the application shop
End system；
Wherein, the time interval of the web crawlers task uses number of threads and timing is adjusted by following steps:
Obtain the issuing time and download time of each APP that the application shop provides；
The time of number of threads and timing that the crawler task uses is adjusted according to the issuing time and download time
Interval.
The second aspect of the embodiment of the present invention, provides a kind of computer readable storage medium, described computer-readable to deposit
Storage media is stored with computer-readable instruction, and such as the embodiment of the present invention is realized when the computer-readable instruction is executed by processor
First aspect propose comment information answering method the step of.
The third aspect of the embodiment of the present invention, provides a kind of server, including memory, processor and is stored in institute
The computer-readable instruction that can be run in memory and on the processor is stated, the processor executes described computer-readable
Following steps are realized when instruction:
The comment information of application shop back-end system is grabbed using the web crawlers task timing constructed in advance；
The comment information grabbed is screened, difference therein is obtained and comments；
The difference is commented and is sent to customer service system；
After the return information for obtaining the customer service system, after the return information is synchronized to the application shop
End system；
Wherein, the time interval of the web crawlers task uses number of threads and timing is adjusted by following steps:
Obtain the issuing time and download time of each APP that the application shop provides；
The time of number of threads and timing that the crawler task uses is adjusted according to the issuing time and download time
Interval.
The answering method of comment information proposed by the present invention includes: to be grabbed using the web crawlers task timing constructed in advance
The comment information of application shop back-end system；The comment information grabbed is screened, difference therein is obtained and comments；By the difference
It comments and is sent to customer service system；After the return information for obtaining the customer service system, the return information is synchronized to described answer
With the back-end system in shop.The above process grabs the comment information of application shop back-end system using the timing of web crawlers task,
It finds difference therein to comment, then these differences is commented and are automatically forwarded to customer service, so that customer service is without voluntarily logging in application shop
System background search difference comment, greatly improve the reply efficiency of comment.
Detailed description of the invention
It to describe the technical solutions in the embodiments of the present invention more clearly, below will be to embodiment or description of the prior art
Needed in attached drawing be briefly described, it should be apparent that, the accompanying drawings in the following description is only of the invention some
Embodiment for those of ordinary skill in the art without any creative labor, can also be according to these
Attached drawing obtains other attached drawings.
Fig. 1 is a kind of flow chart of one embodiment of the answering method of comment information provided in an embodiment of the present invention；
Fig. 2 is a kind of flow chart of second embodiment of the answering method of comment information provided in an embodiment of the present invention；
Fig. 3 is a kind of structure chart of one embodiment of the return mechanism of comment information provided in an embodiment of the present invention；
Fig. 4 is a kind of schematic diagram of server provided in an embodiment of the present invention.
Specific embodiment
The embodiment of the invention provides a kind of answering method of comment information, storage medium and servers, can be improved and comment
The reply efficiency of opinion.
In order to make the invention's purpose, features and advantages of the invention more obvious and easy to understand, below in conjunction with the present invention
Attached drawing in embodiment, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that disclosed below
Embodiment be only a part of the embodiment of the present invention, and not all embodiment.Based on the embodiments of the present invention, this field
Those of ordinary skill's all other embodiment obtained without making creative work, belongs to protection of the present invention
Range.
Referring to Fig. 1, a kind of one embodiment of the answering method of comment information includes: in the embodiment of the present invention
101, the comment information of application shop back-end system is grabbed using the web crawlers task timing constructed in advance；
Firstly, grabbing the comment information of application shop back-end system using the web crawlers task timing constructed in advance.Net
Network crawler be it is a kind of according to certain rules, automatically grab the program or script of web message.The present invention utilizes network
Timed task is arranged, for crawling the evaluation information of application shop back-end system in crawler technology.It, can when configuring crawler task
The association attributes of crawler task are arranged, than such as whether using multithreading, while opening how many a threads and going to climb, go every time
Crawl the time interval of data and the time point etc. of starting crawler task.
Wherein, the time interval of the web crawlers task uses number of threads and timing is adjusted by following steps:
(1) issuing time and download time of each APP that the application shop provides are obtained；
(2) according to the issuing time and download time adjust number of threads that the crawler task uses and timing when
Between be spaced.
The issuing time and download time of each APP can embody user and download the temperature of APP, and download the temperature of APP
It is higher, then user deliver evaluation quantity it is also more.Therefore, it can be adjusted according to the issuing time and download time of each APP
The time interval of number of threads and timing that the crawler task uses, for example, showing to need if user downloads the temperature height of APP
The data volume to be crawled is big, and the number of threads or reduction that can increase the use of crawler task crawl the time interval of data.
Further, described that the number of threads that the crawler task uses is adjusted according to the issuing time and download time
Time interval with timing may include:
(1) average issuing time is calculated according to the issuing time of each APP, and according to each APP
Download time average download time is calculated；
(2) it if the difference between the average issuing time and current time is less than preset duration, is mentioned by preset ratio
The number of threads of the high crawler task use and/or the time interval that the timing is reduced by preset ratio；
(3) if the average download time is greater than preset times, improve what the crawler task used by preset ratio
Number of threads and/or the time interval that the timing is reduced by preset ratio.
After the average issuing time of each APP is calculated, if between the average issuing time and current time
Difference is less than preset duration, shows that each APP is in the state newly issued mostly, the downloading temperature of user is higher at this time, therefore can
To properly increase the number of threads of crawler task use and/or the timed interval of appropriate reduction crawler task.
Similar, after the average download time of each APP is calculated, if the average download time is greater than preset
Number shows that the downloading temperature of user is higher, therefore can properly increase the number of threads and/or appropriate reduction of the use of crawler task
The timed interval of crawler task.
Further, the time point for starting crawler task can be determined by following steps:
(1) the historical review information record of back-end system is obtained；
(2) according to historical review information record determine it is each issued comment information deliver the time；
(3) it delivers the time according to described and counts the number for having issued comment information delivered in each preset time period respectively
Amount；
(4) a most target of the quantity for having issued comment information delivered is determined from each preset time period
Period；
(5) time point of starting crawler task is chosen from the target time section.
Back-end system it is available to announced every comment information and it is corresponding deliver the time, then according to delivering
Time counts the quantity for having issued comment information delivered in each preset time period respectively.For example one day 24 hour was drawn
It is divided into " 0. -1 point, 1. -2 point, 2. -3 points ... " and amounts to 24 periods, then counts and delivered in each period
The quantity for issuing comment information finds out a most period of the quantity for having issued comment information wherein delivered as target
Period.Finally, choosing the time point of starting crawler task from the target time section.The time point of crawler task will be started
It is set to user to make comments in the informational probability maximum period, the efficiency of crawl comment information can be further increased.
102, the comment information grabbed is screened, obtains difference therein and comments；
After the comment information of crawl application shop back-end system, commented since the comment information grabbed is not all difference,
Therefore need to screen these comment informations, it finds out difference therein and comments.
Further, step 102 may include following two mode:
Mode 1:
(1) the scoring star of the comment information is obtained；
(2) comment information that the star that scores is less than default star is determined as difference to comment.
Comment information generally comprises the scoring of star, and the star that scores can be used to distinguish favorable comment and difference is commented, such as five-pointed star
Satisfied favorable comment is represented, 0-1 star representation difference is commented.Therefore, the comment information that the star that scores is less than default star can be determined
It is commented for difference.
Mode 2:
(1) it whether detects in the comment information comprising the keyword or emoticon for indicating unfavorable ratings；
(2) comment information comprising the keyword or emoticon is determined as difference to comment.
When user declares one's dissatisfaction and delivers difference and comment, can generally deliver some for indicating the keywords or table of unfavorable ratings
Feelings symbol, for example, it is poor comment, be bad, stepping on, is disappointing, the keyword for the unfavorable ratings such as Caton, reaction are slow, emoticon then may include " poor
Strength ", " anger ", " disdaining ", " declining " and " dizzy " etc. are for expressing the emoticon of negative emotions.Therefore, it can be commented on by detection
Whether comprising determining whether the comment information is that difference is commented for indicating keyword or the emoticon of unfavorable ratings in information.
103, the difference is commented and is sent to customer service system；
After filtering out the difference in comment information and commenting, the difference is commented and is sent to customer service system.Contact staff is logging in
It after customer service system, i.e., it can be seen that these differences are commented, is replied to comment in time these differences, to pacify the use delivering difference and commenting
Family.
104, after the return information for obtaining the customer service system, the return information is synchronized to the application shop
Back-end system.
After contact staff returns to corresponding return information by customer service system, crawler technology can use by the reply
Synchronizing information to the application shop back-end system so that send the client that comments of difference it can be seen that customer service reply.
The answering method for the comment information that the embodiment of the present invention proposes includes: fixed using the web crawlers task constructed in advance
When grab application shop back-end system comment information；The comment information grabbed is screened, difference therein is obtained and comments；It will
The difference, which is commented, is sent to customer service system；After the return information for obtaining the customer service system, the return information is synchronized to
The back-end system of the application shop.The above process grabs the comment of application shop back-end system using the timing of web crawlers task
Information finds difference therein and comments, then comments these differences and be automatically forwarded to customer service, so that customer service is without voluntarily logging in application
The system background in shop is searched difference and is commented, and the reply efficiency of comment is greatly improved.
Referring to Fig. 2, a kind of second embodiment of the answering method of comment information includes: in the embodiment of the present invention
201, the comment information of application shop back-end system is grabbed using the web crawlers task timing constructed in advance；
202, the comment information grabbed is screened, obtains difference therein and comments；
Step 201-202 is identical as step 101-102, specifically can refer to the related description of step 101-102.
203, detect the difference comment in whether comprising preset target keyword；
Obtaining after difference comments, detect the difference comment in whether comprising preset target keyword.Current embodiment require that being
Each difference, which is commented, classifies, and difference comment in include target keyword then be classification foundation.For example, if some difference comment in include
Target keywords such as " account, OTP, password login, login failure, identifying code are invalid " can then comment the difference classification to user
Log in aspect.If some difference comment in comprising " it is expensive, do not worth, price it is high " etc. target keywords, which can be commented classification to valence
In terms of lattice.If the difference includes target keyword in commenting, 204 are thened follow the steps；If the difference does not include target keyword in commenting,
Then directly execute step 205.
204, addition class label corresponding with the target keyword is commented for the difference；
The difference includes target keyword in commenting, and comments addition classification corresponding with the target keyword at this time for the difference
Label.Specifically, the corresponding relationship between keyword and class label can be constructed in advance, for example, keyword " it is expensive, do not worth, valence
Lattice are high ", keyword " account, OTP, password login, login failure, identifying code invalid " and classification corresponding with class label " price "
Label " login " is corresponding.That is, if some difference comment in comprising keyword " expensive ", comment addition class label " price " for the difference.
205, the difference is detected whether to comment comprising class label；
Before being commented difference and being sent to customer service system, difference can be detected and whether commented comprising class label.Include if the difference is commented
Class label thens follow the steps 206；If the difference is commented not comprising class label, 207 are thened follow the steps.
206, it inquires corresponding with class label return information from the knowledge base constructed in advance, and will inquire
Return information and the difference are commented and are sent to customer service system；
The difference is commented comprising class label, is inquired from the knowledge base constructed in advance at this time corresponding with the class label
Return information, and the return information inquired and the difference are commented and be sent to customer service system.The knowledge base is collected various in advance
The conventional return information that classification difference is commented, these return informations are associated with corresponding class label.Therefore, determining what certain difference was commented
After class label, conventional return information corresponding with such distinguishing label can be found from the knowledge base, then will inquire
Return information and difference, which are commented, sends jointly to customer service system.It is arranged in this way, contact staff is when replying general issues, Ke Yican
According to the return information that knowledge base provides, by directlying adopt the return information or making simple modification, energy to the return information
Enough effectively improve the reply efficiency of comment.After step 206,208 are gone to step.
207, the difference is commented and is sent to customer service system；
208, after the return information for obtaining the customer service system, the return information of the customer service system is synchronized to institute
State the back-end system of application shop.
Step 207-208 is identical as step 103-104, specifically can refer to the related description of step 103-104.
Further, if the difference is commented comprising class label, after step 208, can also include:
The return information of the customer service system is associated with the class label, is stored into the knowledge base.
For example, if the difference is commented comprising class label " price ", by the return information of the customer service system and classification mark
" price " association is signed, and is stored into the knowledge base.It is arranged in this way, the routine that library of enriching one's knowledge can be continuously replenished is answered
Multiple content, is conducive to later difference and comments answer work.
Further, the return information by the customer service system is associated with the class label, is stored to described
May include: in knowledge base
(1) after the return information to be synchronized to the preset duration of back-end system of the application shop, described in judgement
Difference comments whether eliminated；
(2) it has been eliminated if the difference is commented, the return information of the customer service system has been associated with the class label, stored
To in the knowledge base.
In order to avoid the information of knowledge base storing excess, store by the return information of customer service system to before knowledge base,
The answer effect of the return information can first be examined.If replying, effect is good, delivers the user that difference is commented and is satisfied with processing result, then can disappear
Except the difference is commented.Therefore, return information can be evaluated by judging that after preset duration, (such as one week) difference is commented whether to have eliminated
Answer effect.It has been eliminated if difference is commented, has shown that the answer effect of return information is good, at this time store the return information to knowledge
Library, the difference that next time replies same type can be directly used when commenting.
The answering method for the comment information that the embodiment of the present invention proposes includes: fixed using the web crawlers task constructed in advance
When grab application shop back-end system comment information；The comment information grabbed is screened, difference therein is obtained and comments；Inspection
Survey the difference comment in whether comprising preset target keyword；If the difference includes target keyword in commenting, commented for the difference
Add class label corresponding with the target keyword；Before commenting difference and being sent to customer service system, detecting the difference and commenting is
No includes class label；If the difference is commented comprising class label, inquiry and the classification mark from the knowledge base constructed in advance
Corresponding return information is signed, and the return information inquired and the difference are commented and be sent to customer service system；Obtaining the customer service
After the return information of system, the return information of the customer service system is synchronized to the back-end system of the application shop.This hair
Bright embodiment, which can comment collected difference, classifies, and constructs knowledge base in advance and be used to store the difference of each classification and comment pair
Difference is commented and sends jointly to customer service system with corresponding conventional return information by the conventional return information answered, and enables contact staff
Enough referring to the routine return information, easily determine when secondary reply content.Compared with one embodiment of the invention, into one
Step improves the reply efficiency that difference is commented.
It should be understood that the size of the serial number of each step is not meant that the order of the execution order in above-described embodiment, each process
Execution sequence should be determined by its function and internal logic, the implementation process without coping with the embodiment of the present invention constitutes any limit
It is fixed.
Essentially describe a kind of answering method of comment information above, below by the return mechanism to a kind of comment information into
Row detailed description.
Referring to Fig. 3, a kind of one embodiment of the return mechanism of comment information includes: in the embodiment of the present invention
Comment information handling module 301, after using the web crawlers task timing crawl application shop constructed in advance
The comment information of end system；
Difference comments screening module 302, for screening to the comment information grabbed, obtains difference therein and comments；
Difference comments sending module 303, is sent to customer service system for commenting the difference；
Module 304 is replied in comment, for after the return information for obtaining the customer service system, the return information is same
It walks to the back-end system of the application shop；
Wherein, the comment information handling module includes:
Parameter acquiring unit, for obtaining the issuing time and download time of each APP that the application shop provides；
Task adjustment unit, for adjusting the thread that the crawler task uses according to the issuing time and download time
The time interval of quantity and timing.
Further, the task adjustment unit may include:
Parameter calculation subunit, for average issuing time to be calculated according to the issuing time of each APP, and
Average download time is calculated according to the download time of each APP；
The first adjustment subelement, if the difference between the average issuing time and current time is less than default
It is long, then by preset ratio improve number of threads that the crawler task uses and/or by preset ratio reduce the timing when
Between be spaced；
Second adjustment subelement improves institute by preset ratio if being greater than preset times for the average download time
It states the number of threads of crawler task use and/or reduces the time interval of the timing by preset ratio.
Further, the difference comments the screening module to may include:
Star acquiring unit, for obtaining the scoring star of the comment information；
First difference comments determination unit, and the comment information for the star that scores to be less than default star is determined as difference and comments；
Information detecting unit, for detect in the comment information whether comprising for indicate unfavorable ratings keyword or
Emoticon；
Second difference comments determination unit, for will include that the comment information of the keyword or emoticon is determined as difference and comments.
Further, the return mechanism of the comment information can also include:
Keyword detection module, for detect the difference comment in whether comprising preset target keyword；
Class label adding module, if for the difference comment in comprising the target keyword, comment addition for the difference
Class label corresponding with the target keyword；
The difference comments the sending module to may include:
Whether class label detection unit is commented for detecting the difference comprising class label；
First difference comments transmission unit, if commenting for the difference comprising class label, looks into from the knowledge base constructed in advance
Return information corresponding with the class label is ask, and the return information inquired and the difference are commented and be sent to customer service system；
Second difference comments transmission unit, if commenting for the difference not comprising class label, the difference is commented and is sent to customer service
System.
Further, the return mechanism of the comment information can also include:
Information association module is stored for the return information of the customer service system to be associated with the class label to institute
It states in knowledge base.
Further, the information association module may include:
Difference comments elimination judging unit, for the return information to be synchronized to the pre- of the back-end system of the application shop
If after duration, judging that the difference is commented and whether having eliminated；
Information association unit has been eliminated if commenting for the difference, by the return information of the customer service system and the class
Distinguishing label association, stores into the knowledge base.
The embodiment of the present invention also provides a kind of computer readable storage medium, and the computer-readable recording medium storage has
Computer-readable instruction realizes that any one indicated such as Fig. 1 or Fig. 2 is commented when the computer-readable instruction is executed by processor
By information answering method the step of.
The embodiment of the present invention also provides a kind of server, including memory, processor and storage are in the memory
And the computer-readable instruction that can be run on the processor, the processor are realized when executing the computer-readable instruction
As Fig. 1 or Fig. 2 any one comment information indicated answering method the step of.
Fig. 4 is the schematic diagram for the server that one embodiment of the invention provides.As shown in figure 4, the server 4 of the embodiment wraps
It includes: processor 40, memory 41 and being stored in the computer that can be run in the memory 41 and on the processor 40
Readable instruction 42.The processor 40 realizes the reply party of above-mentioned each comment information when executing the computer-readable instruction 42
Step in method embodiment, such as step 101 shown in FIG. 1 is to 104.Alternatively, the processor 40 execute the computer can
The function of each module/unit in above-mentioned each Installation practice, such as the function of module 301 to 304 shown in Fig. 3 are realized when reading instruction 42
Energy.
Illustratively, the computer-readable instruction 42 can be divided into one or more module/units, one
Or multiple module/units are stored in the memory 41, and are executed by the processor 40, to complete the present invention.Institute
Stating one or more module/units can be the series of computation machine readable instruction section that can complete specific function, the instruction segment
For describing implementation procedure of the computer-readable instruction 42 in the server 4.
The server 4 can be desktop PC, notebook, palm PC and cloud server etc. and calculate equipment.
The server 4 may include, but be not limited only to, processor 40, memory 41.It will be understood by those skilled in the art that Fig. 4 is only
It is the example of server 4, does not constitute the restriction to server 4, may include than illustrating more or fewer components or group
Close certain components or different components, for example, the server 4 can also include input-output equipment, network access equipment,
Bus etc..
The processor 40 can be central processing unit (CentraL Processing Unit, CPU), can also be
Other general processors, digital signal processor (DigitaL SignaL Processor, DSP), specific integrated circuit
(AppLication Specific Integrated Circuit, ASIC), ready-made programmable gate array (FieLd-
ProgrammabLe Gate Array, FPGA) either other programmable logic device, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor is also possible to any conventional processor
Deng.
The memory 41 can be the internal storage unit of the server 4, such as the hard disk or memory of server 4.
The memory 41 is also possible to the External memory equipment of the server 4, such as the plug-in type being equipped on the server 4 is hard
Disk, intelligent memory card (Smart Media Card, SMC), secure digital (Secure DigitaL, SD) card, flash card
(FLash Card) etc..Further, the memory 41 can also both include the internal storage unit of the server 4 or wrap
Include External memory equipment.The memory 41 is for storing needed for the computer-readable instruction and the server other
Program and data.The memory 41 can be also used for temporarily storing the data that has exported or will export.
It is apparent to those skilled in the art that for convenience and simplicity of description, the system of foregoing description,
The specific work process of device and unit, can refer to corresponding processes in the foregoing method embodiment, and details are not described herein.
It, can also be in addition, the functional units in various embodiments of the present invention may be integrated into one processing unit
It is that each unit physically exists alone, can also be integrated in one unit with two or more units.Above-mentioned integrated list
Member both can take the form of hardware realization, can also realize in the form of software functional units.
If the integrated unit is realized in the form of SFU software functional unit and sells or use as independent product
When, it can store in a computer readable storage medium.Based on this understanding, technical solution of the present invention is substantially
The all or part of the part that contributes to existing technology or the technical solution can be in the form of software products in other words
It embodies, which is stored in a storage medium, including some instructions are used so that a computer
Equipment (can be personal computer, server or the network equipment etc.) executes the complete of each embodiment the method for the present invention
Portion or part steps.And storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (ROM, Read-OnLy
Memory), random access memory (RAM, Random Access Memory), magnetic or disk etc. are various can store journey
The medium of sequence code.
The above, the above embodiments are merely illustrative of the technical solutions of the present invention, rather than its limitations；Although referring to before
Stating embodiment, invention is explained in detail, those skilled in the art should understand that: it still can be to preceding
Technical solution documented by each embodiment is stated to modify or equivalent replacement of some of the technical features；And these
It modifies or replaces, the spirit and scope for technical solution of various embodiments of the present invention that it does not separate the essence of the corresponding technical solution.
Claims (10)
1. a kind of answering method of comment information characterized by comprising
The comment information of application shop back-end system is grabbed using the web crawlers task timing constructed in advance；
The comment information grabbed is screened, difference therein is obtained and comments；
The difference is commented and is sent to customer service system；
After the return information for obtaining the customer service system, the return information is synchronized to the rear end system of the application shop
System；
Wherein, the time interval of the web crawlers task uses number of threads and timing is adjusted by following steps:
Obtain the issuing time and download time of each APP that the application shop provides；
The time interval of number of threads and timing that the crawler task uses is adjusted according to the issuing time and download time.
2. the answering method of comment information according to claim 1, which is characterized in that it is described according to the issuing time and
Download time adjusts the number of threads that the crawler task uses and the time interval of timing includes:
Average issuing time, and the downloading time according to each APP is calculated according to the issuing time of each APP
Average download time is calculated in number；
If the difference between the average issuing time and current time is less than preset duration, by preset ratio improve described in climb
The number of threads of worm task use and/or the time interval that the timing is reduced by preset ratio；
If the average download time is greater than preset times, the number of threads that the crawler task uses is improved by preset ratio
And/or the time interval of the timing is reduced by preset ratio.
3. the answering method of comment information according to claim 1, which is characterized in that the described pair of comment information grabbed
Screened, obtain difference therein and comment include:
Obtain the scoring star of the comment information；
The comment information that the star that scores is less than default star is determined as difference to comment；
Or
It whether detects in the comment information comprising the keyword or emoticon for indicating unfavorable ratings；
Comment information comprising the keyword or emoticon is determined as difference to comment.
4. the answering method of comment information according to any one of claim 1 to 3, which is characterized in that grabbing
Comment information screened, obtain after difference therein comments, further includes:
Detect the difference comment in whether comprising preset target keyword；
If the difference includes the target keyword in commenting, addition classification corresponding with the target keyword is commented for the difference
Label；
Described comment the difference is sent to customer service system and includes:
The difference is detected whether to comment comprising class label；
If the difference is commented comprising class label, reply corresponding with the class label is inquired from the knowledge base constructed in advance
Information, and the return information inquired and the difference are commented and be sent to customer service system；
If the difference is commented not comprising class label, the difference is commented and is sent to customer service system.
5. the answering method of comment information according to claim 4, which is characterized in that if the difference is commented comprising classification mark
Label, then after the return information for obtaining the customer service system, further includes:
The return information of the customer service system is associated with the class label, is stored into the knowledge base.
6. the answering method of comment information according to claim 5, which is characterized in that the returning the customer service system
Complex information is associated with the class label, is stored and is included: into the knowledge base
After the return information to be synchronized to the preset duration of back-end system of the application shop, judge the difference comment whether
It has eliminated；
It has been eliminated if the difference is commented, the return information of the customer service system is associated with the class label, is stored to described
In knowledge base.
7. a kind of computer readable storage medium, the computer-readable recording medium storage has computer-readable instruction, special
Sign is, realizes that comment described in any one of claims 1 to 6 such as is believed when the computer-readable instruction is executed by processor
The step of answering method of breath.
8. a kind of server, including memory, processor and storage can transport in the memory and on the processor
Capable computer-readable instruction, which is characterized in that the processor realizes following steps when executing the computer-readable instruction:
The comment information of application shop back-end system is grabbed using the web crawlers task timing constructed in advance；
The comment information grabbed is screened, difference therein is obtained and comments；
The difference is commented and is sent to customer service system；
After the return information for obtaining the customer service system, the return information is synchronized to the rear end system of the application shop
System；
Wherein, the time interval of the web crawlers task uses number of threads and timing is adjusted by following steps:
Obtain the issuing time and download time of each APP that the application shop provides；
The time interval of number of threads and timing that the crawler task uses is adjusted according to the issuing time and download time.
9. server according to claim 8, which is characterized in that described to be adjusted according to the issuing time and download time
The number of threads of the crawler task use and the time interval of timing include:
Average issuing time, and the downloading time according to each APP is calculated according to the issuing time of each APP
Average download time is calculated in number；
If the difference between the average issuing time and current time is less than preset duration, by preset ratio improve described in climb
The number of threads of worm task use and/or the time interval that the timing is reduced by preset ratio；
If the average download time is greater than preset times, the number of threads that the crawler task uses is improved by preset ratio
And/or the time interval of the timing is reduced by preset ratio.
10. server according to claim 8 or claim 9, which is characterized in that it is screened to the comment information grabbed,
It obtains after difference therein comments, further includes:
Detect the difference comment in whether comprising preset target keyword；
If the difference includes the target keyword in commenting, addition classification corresponding with the target keyword is commented for the difference
Label；
Described comment the difference is sent to customer service system and includes:
The difference is detected whether to comment comprising class label；
If the difference is commented comprising class label, default corresponding with the class label is inquired from the knowledge base constructed in advance
Return information, and the default return information and the difference are commented and be sent to customer service system；
If the difference is commented not comprising class label, the difference is commented and is sent to customer service system.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811122198.5A CN109388748A (en) | 2018-09-26 | 2018-09-26 | A kind of answering method of comment information, storage medium and server |
| PCT/CN2018/123788 WO2020062672A1 (en) | 2018-09-26 | 2018-12-26 | Method for replying to comment information, storage medium, server and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811122198.5A CN109388748A (en) | 2018-09-26 | 2018-09-26 | A kind of answering method of comment information, storage medium and server |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109388748A true CN109388748A (en) | 2019-02-26 |
Family
ID=65418206
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201811122198.5A Pending CN109388748A (en) | 2018-09-26 | 2018-09-26 | A kind of answering method of comment information, storage medium and server |
Country Status (2)
| Country | Link |
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| CN (1) | CN109388748A (en) |
| WO (1) | WO2020062672A1 (en) |
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| CN111400437A (en) * | 2020-02-19 | 2020-07-10 | 北京三快在线科技有限公司 | Internet information response method and device, electronic equipment and computer readable medium |
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| WO2020062672A1 (en) | 2020-04-02 |
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