CN108429967A - Intelligent earphone based on call center - Google Patents
Intelligent earphone based on call center Download PDFInfo
- Publication number
- CN108429967A CN108429967A CN201810494913.1A CN201810494913A CN108429967A CN 108429967 A CN108429967 A CN 108429967A CN 201810494913 A CN201810494913 A CN 201810494913A CN 108429967 A CN108429967 A CN 108429967A
- Authority
- CN
- China
- Prior art keywords
- module
- call center
- earmuff
- processor
- microphone
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 210000000707 wrist Anatomy 0.000 claims abstract description 18
- 238000004891 communication Methods 0.000 claims abstract description 13
- 238000012544 monitoring process Methods 0.000 claims abstract description 12
- 239000000725 suspension Substances 0.000 claims description 15
- 230000029058 respiratory gaseous exchange Effects 0.000 claims description 10
- 230000000087 stabilizing effect Effects 0.000 claims 1
- 230000008451 emotion Effects 0.000 description 8
- 238000007726 management method Methods 0.000 description 6
- 230000006870 function Effects 0.000 description 4
- 230000001965 increasing effect Effects 0.000 description 3
- 230000000694 effects Effects 0.000 description 2
- 230000036651 mood Effects 0.000 description 2
- 230000001360 synchronised effect Effects 0.000 description 2
- 210000001367 artery Anatomy 0.000 description 1
- 238000004364 calculation method Methods 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 230000005611 electricity Effects 0.000 description 1
- 230000002996 emotional effect Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 230000002708 enhancing effect Effects 0.000 description 1
- 230000005802 health problem Effects 0.000 description 1
- 238000000034 method Methods 0.000 description 1
- 238000003032 molecular docking Methods 0.000 description 1
- 230000010355 oscillation Effects 0.000 description 1
- 230000008447 perception Effects 0.000 description 1
- 230000000241 respiratory effect Effects 0.000 description 1
- 210000003462 vein Anatomy 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04R—LOUDSPEAKERS, MICROPHONES, GRAMOPHONE PICK-UPS OR LIKE ACOUSTIC ELECTROMECHANICAL TRANSDUCERS; DEAF-AID SETS; PUBLIC ADDRESS SYSTEMS
- H04R1/00—Details of transducers, loudspeakers or microphones
- H04R1/10—Earpieces; Attachments therefor ; Earphones; Monophonic headphones
- H04R1/1091—Details not provided for in groups H04R1/1008 - H04R1/1083
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04R—LOUDSPEAKERS, MICROPHONES, GRAMOPHONE PICK-UPS OR LIKE ACOUSTIC ELECTROMECHANICAL TRANSDUCERS; DEAF-AID SETS; PUBLIC ADDRESS SYSTEMS
- H04R2201/00—Details of transducers, loudspeakers or microphones covered by H04R1/00 but not provided for in any of its subgroups
- H04R2201/10—Details of earpieces, attachments therefor, earphones or monophonic headphones covered by H04R1/10 but not provided for in any of its subgroups
Landscapes
- Physics & Mathematics (AREA)
- Engineering & Computer Science (AREA)
- Acoustics & Sound (AREA)
- Signal Processing (AREA)
- Measuring And Recording Apparatus For Diagnosis (AREA)
- Measuring Pulse, Heart Rate, Blood Pressure Or Blood Flow (AREA)
Abstract
The present invention relates to a kind of intelligent earphone based on call center, including arc-shaped earphone bracket, the both ends of earphone bracket are arranged with left and right earmuff, left speaker is set in left earmuff, the right loud speaker of setting in right earcup, the interior left processor of setting of left earmuff, the interior right processor of setting of right earcup；It is provided with mainboard in the cushion of its arc-shaped depression portion on the earphone bracket, data operation processing module, power amplifier module, GPS positioning module, wireless communication module, power module of voltage regulation are provided on the mainboard；The left processor connection mainboard；The right processor connection mainboard；It is wired or be wirelessly connected with wrist clip assembly on left earmuff, be provided with electronic thermometer and electronic pulse device on wrist clip assembly, the electronic thermometer, electronic pulse device information be transferred to the left processor；The monitoring client of the wireless communication module and call center is wirelessly connected.
Description
Technical field
The present invention relates to call center's customer service systems, and in particular to the intelligent earphone based on call center.
Background technology
Call center's customer service system is to service the important channel of electric power customer service, has unified customer service standard, has eliminated
Region Urban-rural Difference improves demand response speed, improves customer service perception.The problem of contact staff solves efficiency can shadow
It rings to its service quality and service psychology.And emotional intelligenceization is applied to enhancing service, reinforces visitor in call center's customer service system
The proportion that clothes service supervision is played is increasing, and the mood and health problem of contact staff is not only concerning the psychology to employee, life
Reason, and influence whether enterprises service.
Invention content
It is an object of the present invention to provide a kind of intelligent earphones based on call center, facilitate the work management to contact staff,
And realize Emotion identification, health monitoring, and then realize the outline management to contact staff.
In order to achieve the goal above, the technical solution adopted by the present invention is：A kind of intelligent earphone based on call center, packet
Arc-shaped earphone bracket is included, the both ends of earphone bracket are arranged with left and right earmuff, left speaker, right earcup is arranged in left earmuff
It is interior that right loud speaker is set, left microphone is set on the left earmuff and controls the left-handed opening of left microphone volume, the left side
Left voice recording module is set on microphone, left processor is set in left earmuff；
Right microphone is set in the right earcup and controls the right switch of right microphone volume, on the right microphone
Right voice recording module is set, right processor is set in right earcup；
It is provided with mainboard in the cushion of its arc-shaped depression portion on the earphone bracket, number is provided on the mainboard
According to calculation process module, power amplifier module, GPS positioning module, wireless communication module, power module of voltage regulation；
The left processor connection mainboard；
The right processor connection mainboard；
It is wired or be wirelessly connected with wrist clip assembly on left earmuff, it is provided with electronic thermometer and electricity on wrist clip assembly
Sub- pulse device, the electronic thermometer, electronic pulse device information be transferred to the left processor；
The monitoring client of the wireless communication module and call center is wirelessly connected.
Further, the side of the earphone bracket is provided with suspension and LED light, and respiration transducer is provided on suspension
Component, the respiration transducer component include the diaphragm pressure sensor and microcontroller for being set to suspension free end, microcontroller
The ports I/O be electrically connected with diaphragm pressure sensor and LED light.
Further, digital display screen, digital display screen display electronic thermometer and electronics arteries and veins are additionally provided on wrist folder
It fights the real time value of device.
Further, the suspension can be rolled over.
Further, the wireless communication module includes module, bluetooth module, ZIGBEE modules.
Further, vertical slot is opened up positioned at the both ends of earphone bracket, the left and right earmuff, along the vertical slot
Under slidably, fastener is set on vertical slot.
The technical effects of the invention are that：The present invention is the intelligent earphone based on call center, wherein right microphone and visitor
It takes communicating end to connect, the domain inner end of the call center of left microphone and call center connects, microphone right in this way, left microphone shape
At two separate headsets, by controlling right switch, left-handed opening realize with the answer of the dialogue of customer service and in the domain of call center
The synchronization of enquirement improves working efficiency and service quality.Specifically, when customer service proposes that problem, contact staff have doubt, lead to
It crosses right switch and is reduced or turned off right volume, the domain inner end pair of left volume and call center is opened or increased by left-handed opening
Connect, seek synchronous answer at the first time, conversely, left volume is reduced or turned off by left-handed opening, by the unlatching of right switch or
Increase right volume, completes service in first time in this way, improve service quality and working efficiency.And left language is set on left microphone
Right voice recording module is set on sound recording module, right microphone, realizes sound-recording function.And by GPS positioning module to customer service
Personnel are positioned in real time, and by radio communication module by the prison of the location information real-time delivery of contact staff to call center
Control end, the convenient work management to contact staff.And it is by left microphone, wrist clip assembly that the job information of contact staff is real-time
It is transferred to the monitoring client of call center, according to the sound of left microphone to contact staff's emotion judgment, the electronics temperature of wrist clip assembly
Degree meter and electronic pulse device monitor contact staff's rate pressure, to realize the function of Emotion identification, health monitoring, pass through this
The outline management to contact staff is realized in invention.
Description of the drawings
Fig. 1 is the structural diagram of the present invention.
Specific implementation mode
It is obvious to a person skilled in the art that invention is not limited to the details of the above exemplary embodiments, Er Qie
In the case of without departing substantially from spirit or essential attributes of the invention, the present invention can be realized in other specific forms.
Wrist clip assembly 70 is placed in the left side, wrist folder group is provided in figure in order to wear convenient and not influence work with reference to attached drawing
The mode of wired connection between part 70 and left earmuff 21.In practical applications, facilitate effect to further reach, it can also
Setting is wirelessly connected module on wrist clip assembly 70 and left earmuff 21, and the two is by being wirelessly connected module matching connection.
A kind of intelligent earphone based on call center, including arc-shaped earphone bracket 10, the both ends point of earphone bracket 10
Equipped with left and right earmuff 21,22, left speaker is set in left earmuff 21, right loud speaker, the left earmuff are set in right earcup 22
It is arranged on 21 on left microphone 21a and the left-handed opening 21c, the left microphone 21a of the left microphone 21a volumes of control and a left side is set
Voice recording module, the interior left processor 21b of setting of left earmuff 21；
Right microphone 22a is set in the right earcup 22 and controls the right switch 22c of right microphone 22a volumes, it is described
Right microphone 22a on right voice recording module is set, the right processor 22b of setting in right earcup 22；
It is provided with mainboard 40 in the cushion of its arc-shaped depression portion on the earphone bracket 10, is set on the mainboard 40
It is equipped with data operation processing module 41, power amplifier module 42, GPS positioning module 43, wireless communication module 44, power module of voltage regulation
45；
The left processor 21b connections mainboard 40；
The right processor 22b connections mainboard 40；
It is wired or be wirelessly connected with wrist clip assembly 70 on left earmuff 21, it is provided with electron temperature on wrist clip assembly 70
Meter and electronic pulse device, the electronic thermometer, electronic pulse device information be transferred to the left processor 21b；
The wireless communication module 41 and the monitoring client of call center are wirelessly connected.
The present invention is the intelligent earphone based on call center, wherein right microphone 22a is connect with customer service communicating end, Zuo Mai
The domain inner end of the call center of gram wind 21a and call center connects, and microphone 22a right in this way, left microphone 21a form two solely
Crect ear machine, by control right switch 22c, left-handed opening 21c realizations and the dialogue of customer service answer and with carried in the domain of call center
The synchronization asked improves working efficiency and service quality.Specifically, when customer service proposes that problem, contact staff have doubt, pass through
Right switch 22c is reduced or turned off right volume, and the domain inner end of left volume and call center is opened or increased by left-handed opening 21c
Docking seeks synchronous answer, conversely, being reduced or turned off left volume by left-handed opening 21c, by right switch 22c at the first time
It opens or increases right volume, complete service in first time in this way, improve service quality and working efficiency.And left microphone
Left voice recording module is set on 21a, right voice recording module is set on right microphone 22a, realizes sound-recording function.And pass through
GPS positioning module 43 positions contact staff in real time, and by radio communication module 44 by the location information of contact staff
Real-time delivery facilitates the work management to contact staff to the monitoring client of call center.And pass through left microphone 21a, wrist folder group
Part 70 is by the monitoring client of the job information real-time delivery of contact staff to call center, according to the sound of left microphone 21a to visitor
Personnel's emotion judgment is taken, the electronic thermometer and electronic pulse device of wrist clip assembly 70 monitor contact staff's rate pressure, to
Realize Emotion identification, health monitoring function, realize the outline management to contact staff through the invention.
Further, the side of the earphone bracket 10 is provided with suspension and LED light 60, and breathing is provided on suspension and is passed
Sensor component 50, the respiration transducer component 50 include the diaphragm pressure sensor 51 and monolithic for being set to suspension free end
The ports I/O of machine, microcontroller are electrically connected with diaphragm pressure sensor 51 and LED light 60.
Further, be additionally provided with digital display screen 71 on the described wrist folder 70, show on digital display screen 71 electronic thermometer with
The real time value of electronic pulse device.
Further, the suspension can be rolled over.
Further, the wireless communication module 41 includes wifi module, bluetooth module, ZIGBEE modules.
And in order to further realize Emotion identification, suspension is arranged by the side of earphone bracket 10, breathing is set on suspension
Sensor module 50, using respiratory pressure and vibration of the frequency to diaphragm pressure sensor 51 of contact staff, diaphragm pressure passes
The oscillation intensity information of sensor 51 is connected with the microcontroller for controlling the variation of 60 light of LED light according to vibration strong or weak information, logical in this way
The variation for crossing LED light 60 is observed directly by the administrative staff at call center scene, is judged in this way by the breathing of contact staff
The mood of contact staff realizes the intelligent earphone Emotion identification at heart scene and health monitoring in a call.
And since the position that each contact staff wears earphone is different, setting suspension can be rolled over, in this way for respiration transducer
Component 50 adjusts position of breathing corresponding to contact staff, is further ensured that the accurate of intelligent earphone Emotion identification and health monitoring
Property.
And in order to further ensure the wearing comfort of earphone of the present invention.Further, it is located at the two of earphone bracket 10
End opens up vertical slot, and along the vertical slot up and down slidably, fastener is arranged in the left and right earmuff 21,22 on vertical slot.In this way,
Left and right earmuff 21,22 positions are adjustable, improve the comfortable wearing of contact staff.
Below in conjunction with the embodiment of the present invention, technical scheme in the embodiment of the invention is clearly and completely described,
Obviously, described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.Based in the present invention
Embodiment, every other embodiment obtained by those of ordinary skill in the art without making creative efforts, all
Belong to the scope of protection of the invention.
Claims (6)
1. a kind of intelligent earphone based on call center, including arc-shaped earphone bracket (10), the both ends of earphone bracket (10)
It is arranged with left and right earmuff (21,22), left speaker is set in left earmuff (21), right loud speaker is set in right earcup (22), it is special
Sign is：The left-handed opening of left microphone (21a) and left microphone (21a) volume of control is set on the left earmuff (21)
(21c), is arranged left voice recording module on the left microphone (21a), the left processor (21b) of setting in left earmuff (21)；
The right switch (22c) of right microphone (22a) and right microphone (22a) volume of control is set in the right earcup (22),
Right voice recording module is set on the right microphone (22a), right processor (22b) is set in right earcup (22)；
It is located in the cushion of its arc-shaped depression portion on the earphone bracket (10) and is provided with mainboard (40), on the mainboard (40)
It is provided with data operation processing module (41), power amplifier module (42), GPS positioning module (43), wireless communication module (44), voltage stabilizing
Power module (45)；
Left processor (21b) connection mainboard (40)；
Right processor (22b) connection mainboard (40)；
Wired or be wirelessly connected with wrist clip assembly (70) on left earmuff (21), wrist clip assembly is provided with electronics temperature on (70)
Degree meter and electronic pulse device, the electronic thermometer, electronic pulse device information be transferred to the left processor (21b)；
The wireless communication module (41) and the monitoring client of call center are wirelessly connected.
2. the intelligent earphone according to claim 1 based on call center, it is characterised in that：The earphone bracket (10)
Side be provided with suspension and LED light (60), respiration transducer component (50), the respiration transducer group are provided on suspension
Part (50) includes the diaphragm pressure sensor (51) and microcontroller, the ports I/O of microcontroller and film for being set to suspension free end
Pressure sensor (51) and LED light (60) electrical connection.
3. the intelligent earphone according to claim 1 or 2 based on call center, it is characterised in that：The wrist folder (70)
On be additionally provided with digital display screen (71), the real time value of electronic thermometer and electronic pulse device is shown on digital display screen (71).
4. the intelligent earphone according to claim 1 or 2 based on call center, it is characterised in that：The suspension can be rolled over
It is dynamic.
5. the intelligent earphone according to claim 1 or 2 based on call center, it is characterised in that：The wireless communication
Module (41) includes wifi module, bluetooth module, ZIGBEE modules.
6. the intelligent earphone according to claim 1 or 2 based on call center, it is characterised in that：Positioned at earphone bracket
(10) both ends open up vertical slot, and the left and right earmuff (21,22) slidably, on vertical slot is arranged tight up and down along the vertical slot
Firmware.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810494913.1A CN108429967A (en) | 2018-05-22 | 2018-05-22 | Intelligent earphone based on call center |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810494913.1A CN108429967A (en) | 2018-05-22 | 2018-05-22 | Intelligent earphone based on call center |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN108429967A true CN108429967A (en) | 2018-08-21 |
Family
ID=63163872
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810494913.1A Pending CN108429967A (en) | 2018-05-22 | 2018-05-22 | Intelligent earphone based on call center |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN108429967A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109819119A (en) * | 2019-03-15 | 2019-05-28 | 上海益普索信息技术有限公司 | A kind of quality inspection system and method suitable for intelligent call platform |
| CN110248032A (en) * | 2019-06-19 | 2019-09-17 | 北京智合大方科技有限公司 | A kind of high efficiency telephone call system |
| CN113099337A (en) * | 2019-12-23 | 2021-07-09 | 海达汇信息科技(北京)有限公司 | Earphone set |
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| CN107277670A (en) * | 2017-08-22 | 2017-10-20 | 东莞市和乐电子有限公司 | A kind of multi-functional intelligent earphone |
| CN208956271U (en) * | 2018-05-22 | 2019-06-07 | 国家电网公司客户服务中心南方分中心 | Intelligent earphone based on call center |
-
2018
- 2018-05-22 CN CN201810494913.1A patent/CN108429967A/en active Pending
Patent Citations (8)
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|---|---|---|---|---|
| CN103941426A (en) * | 2004-11-19 | 2014-07-23 | 奥克利有限公司 | Wireless interactive headset |
| CN101467429A (en) * | 2006-06-09 | 2009-06-24 | 皇家飞利浦电子股份有限公司 | Multi-function headset and function selection of same |
| CN102458549A (en) * | 2009-04-02 | 2012-05-16 | 呼吸科技公司 | Methods, systems and devices for non-invasive open ventilation with gas delivery nozzles in free space |
| CN201658782U (en) * | 2009-12-08 | 2010-12-01 | 张政波 | Portable cardio-pulmonary function exercising and guiding device |
| US20120257764A1 (en) * | 2011-04-11 | 2012-10-11 | Po-Hsun Sung | Headset assembly with recording function for communication |
| CN106851448A (en) * | 2015-10-02 | 2017-06-13 | 哈曼国际工业有限公司 | Earphone with thermal control |
| CN107277670A (en) * | 2017-08-22 | 2017-10-20 | 东莞市和乐电子有限公司 | A kind of multi-functional intelligent earphone |
| CN208956271U (en) * | 2018-05-22 | 2019-06-07 | 国家电网公司客户服务中心南方分中心 | Intelligent earphone based on call center |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109819119A (en) * | 2019-03-15 | 2019-05-28 | 上海益普索信息技术有限公司 | A kind of quality inspection system and method suitable for intelligent call platform |
| CN110248032A (en) * | 2019-06-19 | 2019-09-17 | 北京智合大方科技有限公司 | A kind of high efficiency telephone call system |
| CN110248032B (en) * | 2019-06-19 | 2021-08-27 | 北京智合大方科技有限公司 | High-efficiency telephone calling system |
| CN113099337A (en) * | 2019-12-23 | 2021-07-09 | 海达汇信息科技(北京)有限公司 | Earphone set |
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| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20180821 |