CN108256707B - Policy return visit management method and device - Google Patents
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- CN108256707B CN108256707B CN201611239460.5A CN201611239460A CN108256707B CN 108256707 B CN108256707 B CN 108256707B CN 201611239460 A CN201611239460 A CN 201611239460A CN 108256707 B CN108256707 B CN 108256707B
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Abstract
The invention relates to a policy return visit management method and a device, wherein the method comprises the following steps: receiving a return visit area dividing request sent by a first terminal, wherein the return visit area dividing request comprises at least one selected block identifier and the number of sold personnel; searching blocks corresponding to the block identifications, and acquiring position information of the searched blocks, wherein the blocks are obtained by dividing the electronic map according to street information in the electronic map by utilizing a superpixel division algorithm in advance, and the edges of the blocks are contour lines of the streets; acquiring the number of the policy in each block according to the position information of each block; and grouping the blocks according to the number of the after-sales personnel and the number of the policy holders in each block, and combining the blocks divided into the same group to obtain at least one return visit area, wherein each return visit area corresponds to one or more after-sales personnel. The accuracy of return visit task allocation is improved.
Description
Technical Field
The invention relates to the technical field of computers, in particular to a policy return visit management method and device.
Background
With the continuous improvement of insurance systems, insurance companies usually allocate certain insurance policies to the after-sales personnel (i.e. the exhibition collectors) for return visits.
The insurance policy is usually marked on an electronic map in a point form according to the geographical position information of the insurance policy to be distributed, and insurance policy distributor can sequentially connect the points marked on the map by the insurance policy to form a closed area, wherein the closed area is a partitioned return visit area, and then the insurance policy information in the return visit area is sent to after-sales personnel for return visit.
However, the area divided by the above conventional method is not standardized, and may cover many unnecessary geographic factors, such as rivers, seas, and the like. These unnecessary geographic factors often affect the policy assignor's judgment of the actual size of the returned visit area, for example, two returned visit areas of the same size, the actual returned visit area of the returned visit area including the river will be much smaller. Thereby causing inaccurate task allocation in the return visit area.
Disclosure of Invention
Based on this, there is a need for a policy return visit management method and apparatus that improves the return visit task allocation accuracy.
A policy return visit management method, the method comprising the steps of:
receiving a return visit area dividing request sent by a first terminal, wherein the return visit area dividing request comprises at least one selected block identifier and the number of after-sales personnel;
searching blocks corresponding to the block identifications, and acquiring position information of the searched blocks, wherein the blocks are obtained by dividing the electronic map according to street information in the electronic map by utilizing a superpixel division algorithm in advance, and the edges of the blocks are contour lines of the streets;
acquiring the number of the policy in each block according to the position information of each block;
and grouping the blocks according to the number of the after-sales personnel and the number of the policy maintenance units in each block, and combining the blocks divided into the same group to obtain at least one return visit area, wherein each return visit area corresponds to one or more after-sales personnel.
In one embodiment, the step of grouping the blocks according to the number of the after-sales persons and the number of the policies located in the blocks includes:
obtaining the total number of the policies in the selected blocks according to the number of the policies in each block;
determining the number of allocable insurance policies corresponding to each after-sales person according to the number of the after-sales persons and the total number of the insurance policies;
and grouping each block according to the number of distributable insurance policies corresponding to each after-sales person and the number of the insurance policies positioned in each block.
In one embodiment, the method further comprises:
acquiring a policy identifier located in the return visit area and a second terminal identifier used by after-sales personnel corresponding to the return visit area;
and searching policy information corresponding to the policy identification, and sending the policy information to a second terminal corresponding to the second terminal identification so that the second terminal displays the policy information.
In one embodiment, the step of sending the policy information to a second terminal corresponding to the second terminal identifier so that the second terminal displays the policy information includes:
and sending the address of the applicant in the insurance policy information to the second terminal, so that the second terminal correspondingly marks the address of the applicant on an electronic map.
In one embodiment, if the policy identifier located in the return visit area is multiple;
the method further comprises:
acquiring information of the applicant corresponding to each insurance policy identification, wherein the information of the applicant comprises an insurance-capable correlation factor, and analyzing the insurance-capable correlation factor to obtain the transaction success rate of each applicant;
acquiring the address of the applicant and the current position information of the after-sales personnel, and calculating the time required for the after-sales personnel to reach the address of the applicant;
and determining return visit priorities corresponding to the policy identifications according to the transaction success rate and the required time, and sending the return visit priorities to the second terminal.
In one embodiment, the insurable correlation factor comprises at least one of purchased risk categories, family member information, interest preferences for risk categories, economic income, satisfaction with purchased risk.
A policy return visit management apparatus, the apparatus comprising:
the system comprises an acquisition module, a processing module and a display module, wherein the acquisition module is used for receiving a return visit area dividing request sent by a first terminal, and the return visit area dividing request comprises at least one selected block identifier and the number of sold personnel;
the block searching module is used for searching blocks corresponding to the block identifications and acquiring the position information of the searched blocks, the blocks are obtained by dividing the electronic map according to street information in the electronic map by utilizing a superpixel division algorithm in advance, and the edges of the blocks are the contour lines of the streets;
the block policy quantity determining module is used for acquiring the policy quantity in each block according to the position information of each block;
and the return visit area dividing module is used for grouping the blocks according to the number of the after-sales personnel and the number of the insurance policies in the blocks, combining the blocks divided into the same group to obtain at least one return visit area, wherein each return visit area corresponds to one or more after-sales personnel.
In one embodiment, the revisit area dividing module is further configured to obtain a total number of policies in the selected block according to the number of policies in each block; determining the number of allocable insurance policies corresponding to each after-sales person according to the number of the after-sales persons and the total number of the insurance policies; and grouping each block according to the number of distributable insurance policies corresponding to each after-sales person and the number of the insurance policies positioned in each block.
In one embodiment, the obtaining module is further configured to obtain a policy identifier located in the return visit area and a second terminal identifier used by an after-sales person corresponding to the return visit area;
the device further comprises:
and the sending module is used for searching the policy information corresponding to the policy identifier and sending the policy information to the second terminal corresponding to the second terminal identifier so as to display the policy information by the second terminal.
In one embodiment, the sending module is further configured to send the address of the applicant in the policy information to the second terminal, so that the second terminal correspondingly marks the address of the applicant on an electronic map.
In one embodiment, if the policy identifier located in the return visit area is multiple;
the apparatus further comprises:
the transaction success rate determining module is used for acquiring the information of the insurance applicants corresponding to the insurance policy identifications, wherein the information of the insurance applicants comprises an insurance-capable correlation factor, and analyzing the insurance-capable correlation factor to obtain the transaction success rate of each insurance applicant;
the arrival time determining module is used for acquiring the address of the applicant and the current position information of the after-sales personnel and calculating the time required by the after-sales personnel to arrive at the address of the applicant;
and the return visit priority determining module is used for determining the return visit priority corresponding to each policy identifier according to the transaction success rate and the required time, and sending the return visit priority to the second terminal.
In one embodiment, the insurable correlation factor comprises at least one of an insurance carrier purchased, family member information, interest preference for the insurance carrier, economic income, and satisfaction with the purchased insurance.
According to the policy return visit management method and device, a return visit area dividing request sent by a first terminal is received, wherein the return visit area dividing request comprises at least one selected block identifier and the number of the post-sale personnel; searching a block corresponding to the block identifier, and acquiring position information of each searched block, wherein the block is obtained by dividing the electronic map according to street information in the electronic map by utilizing a superpixel division algorithm in advance, and the edge of each block is a contour line of the street; acquiring the number of the policy in each block according to the position information of each block; and grouping the blocks according to the number of the after-sales personnel and the number of the policy maintenance units in each block, and combining the blocks divided into the same group to obtain at least one return visit area, wherein each return visit area corresponds to one or more after-sales personnel. . That is, the electronic map is divided into blocks according to the street information, and then a return visit area is generated according to the blocks with the street contour lines. Therefore, the revisit area does not include unnecessary geographic factors such as rivers, seas and the like, the size of the actual revisit area can be accurately reflected, and the accuracy of the revisit task allocation is improved.
Drawings
FIG. 1 is a diagram illustrating an exemplary application environment of a policy return visit management method;
FIG. 2 is an internal block diagram of a server in one embodiment;
FIG. 3 is a flowchart illustrating a policy return visit management method according to an embodiment;
FIG. 4 is a flowchart illustrating the block grouping step according to one embodiment;
FIG. 5 is a flow diagram illustrating the return access prioritization step in one embodiment;
FIG. 6 is a diagram illustrating an exemplary policy return visit management apparatus;
FIG. 7 is a schematic diagram of a policy return visit management apparatus according to another embodiment;
fig. 8 is a schematic structural diagram of a policy return visit management device in another embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
FIG. 1 is a diagram of an exemplary application environment of the policy return access method. As shown in fig. 1, the first terminal 110 communicates with the server 120 through a network. Various applications may be installed in the first terminal 110. The first terminal 110 generates a return access area division request through the installed application and transmits the return access area division request to the server 120. The return visit area dividing request comprises at least one selected block identifier and the number of the post-sale personnel. The server 120 searches a block corresponding to the block identifier from a plurality of blocks pre-divided into the electronic map, and obtains the position information of each searched block, wherein the block is obtained by pre-dividing the electronic map according to the street information in the electronic map by using a superpixel division algorithm, and the edge of each block is the contour line of the street. The server 120 obtains the number of policy in each block according to the location information of each block; and grouping the blocks according to the number of the after-sales personnel and the number of the policy holders in each block, and combining the blocks divided into the same group to obtain at least one return visit area, wherein each return visit area corresponds to one or more after-sales personnel.
It is understood that the first terminal 110 includes, but is not limited to, various personal computers, smart phones, tablet computers, notebook computers, portable wearable devices, and the like, which are not listed herein.
Fig. 2 shows a schematic internal structure diagram of the server 120 in one embodiment, which includes a processor, a nonvolatile storage medium, an internal memory, and a network interface connected by a system bus. The nonvolatile storage medium of the server stores an operating system, a database and a policy return visit management device, wherein the database is used for storing data such as block identification, block information and the like. The policy return visit management device is used for realizing a policy return visit management method. The processor is used for providing calculation and control capacity and supporting the operation of the whole server. An internal memory in the server provides an environment for operation of the policy return access management device in the non-volatile storage medium, the internal memory storing computer readable instructions which, when executed by the processor, cause the processor to perform a policy return access management method. The network interface is used for network communication with the terminal. Those skilled in the art will appreciate that the architecture shown in fig. 2 is a block diagram of only a portion of the architecture associated with the subject application, and does not constitute a limitation on the servers to which the subject application applies, as a particular server may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.
As shown in fig. 3, in an embodiment, a policy return access management method is provided, which is exemplified by taking the method as an example applied to a server, and specifically includes the following steps:
In this embodiment, the policy distributor is responsible for dividing the return visit area and distributing the policy in the return visit area to the post-sale personnel for return visit.
Specifically, the policy distributor may perform the division operation of the return visit area through the interface of the first terminal. Furthermore, the electronic map interface can be marked according to the geographic position information of the insurance policy. It is understood that the geographic location information of the policy is obtained by performing map analysis based on the address information of the applicant corresponding to the policy.
And the policy distributor selects a required block through the first terminal interface, inputs the number of the sold personnel and performs division operation of the return visit area. Specifically, the policy distributor may directly click the corresponding block on the electronic map for selection, or may display the corresponding area code identifier in the first terminal interface, and the policy distributor selects the desired block by selecting the area code identifier. The specific implementation of the selected block is not limited herein.
And the first terminal responds to the return visit area dividing operation to generate a corresponding return visit area dividing request and sends the return visit area dividing request to the server. Wherein the return visit area division request comprises the selected block identification and the number of the post-sale personnel. Wherein the selected blocks are identified as one or more.
And step 304, searching blocks corresponding to the block identifications, and acquiring the position information of the searched blocks, wherein the blocks are obtained by dividing the electronic map according to the street information in the electronic map by utilizing a superpixel division algorithm in advance, and the edges of the blocks are the contour lines of the streets.
In this embodiment, the server performs segmentation processing on the electronic map according to street information in the electronic map by using a superpixel segmentation algorithm in advance, so as to segment the electronic map into a plurality of blocks. Wherein, the edge of each block is the contour line of the street.
The tile is a sub-tile block divided from the electronic map according to the street information. All the blocks form a complete electronic map.
The server searches a block corresponding to the selected block identification from a plurality of blocks pre-divided into the electronic map. And further, acquiring the position information of each searched block.
The server obtains the number of the policy in each block according to the position information of each block. I.e. how many policies are included in each block.
And 308, grouping the blocks according to the number of the after-sales personnel and the number of the policy holders in each block, and combining the blocks divided into the same group to obtain at least one return visit area, wherein each return visit area corresponds to one or more after-sales personnel.
In this embodiment, the server performs grouping processing on each block according to the number of after-sales people and the number of policy policies located in each block. For example, there may be blocks 1, 2, 3, 4 and 5, and blocks 1 and 2 may be grouped together and blocks 3, 4 and 5 may be grouped together based on the number of after-market personnel and the number of policies located within each block.
Further, the server combines the blocks divided into the same group to obtain at least one return visit area. Wherein each revisit area corresponds to one or more after-market personnel. It can be understood that, when the blocks are grouped, the after-sales persons corresponding to the blocks of each group are determined, and then the after-sales persons corresponding to the return visit area combined by the blocks of each group are determined. After the blocks of each group are combined to generate the corresponding return visit area, the corresponding after-sales personnel can be allocated to each return visit area. This is not limitative.
Further, the return visit area is an area allocated to the corresponding after-sales personnel for policy return visit. The policy in the return visit area can be distributed to the corresponding after-sales personnel for policy return visit.
In the embodiment, a server receives a return visit area dividing request sent by a first terminal, wherein the return visit area dividing request comprises at least one selected block identifier and the number of after-sales personnel; searching blocks corresponding to the block identifications, and acquiring position information of the searched blocks, wherein the blocks are obtained by dividing the electronic map according to street information in the electronic map by utilizing a superpixel division algorithm in advance, and the edges of the blocks are contour lines of the streets; acquiring the number of the policy in each block according to the position information of each block; and grouping the blocks according to the number of the after-sales personnel and the number of the policy holders in each block, and combining the blocks divided into the same group to obtain at least one return visit area, wherein each return visit area corresponds to one or more after-sales personnel. That is, the electronic map is divided into blocks according to the street information, and then a return visit area is generated according to the blocks with the street contour lines. Therefore, the revisit area does not include unnecessary geographic factors such as rivers, seas and the like, the size of the actual revisit area can be accurately reflected, and the accuracy of the revisit task allocation is improved. In addition, the return visit area corresponding to the after-sales personnel can be automatically divided according to the number of the after-sales personnel and the selected block identification, and the accuracy of dividing the return visit area is further improved.
Further, the method also includes: and returning the area information corresponding to the return visit area to the first terminal, so that the first terminal displays the area information.
Specifically, the server returns area information corresponding to the revisit area to the first terminal. The first terminal marks the area information on the electronic map. So that the policy assignment personnel can more intuitively and accurately know the condition of the policy assignment area based on the electronic map.
As shown in fig. 4, in an embodiment, the step of grouping each block according to the number of after-sales people and the number of policies located in each block (referred to as block grouping step for short) specifically includes the following steps:
Specifically, the number of policies in each block is added to obtain the total number of policies in the selected block.
Specifically, the server may calculate a ratio of the total number of the policies to the number of the after-sales persons to obtain the number of the allocable policies corresponding to each of the after-sales persons.
And 406, grouping each block according to the number of distributable insurance policies corresponding to each after-sales person and the number of the insurance policies in each block.
Specifically, the server may sequentially determine, according to the number of policy in each block, blocks within a preset interval from the number of allocable policies corresponding to each after-sales person, which can be combined, and then divide the blocks into the same group to obtain the same group of blocks corresponding to each after-sales person. In this embodiment, the return visit areas formed by the same group of blocks correspond to the after-sales personnel one by one.
For example, the blocks are 1, 2, 3, 4, and 5, there are 3 policies in block 1, 18 policies in block 2, 5 policies in block 3, 6 policies in block 4, and 8 policies in block 5. If the number of after-sales persons is 2, the number of allocable policies corresponding to each after-sales person is (3+18+5+6+8)/2 ═ 20, and the preset interval is [ -1, +1 ]. It can be determined that the number of policies in tile 1 and tile 2 add up to 21, which is closer to 20, and can be grouped. The number of policies in blocks 3, 4 and 5 are added to 19 and may be grouped into another group.
The server may determine, according to the number of policies in each block, a block combination in which the sum of the number of policies in the block approximately satisfies a preset multiple of the allocable policy corresponding to each after-sales person, and generate the return visit area by using the block combination. In this embodiment, the return visit area composed of the same group of blocks corresponds to one or more after-sales persons. Further, the preset multiple may be a specific numerical value, or may be a numerical value interval, which is not limited herein.
For example, the blocks are 1, 2, 3, 4, and 5, there are 13 policies in block 1, 13 policies in block 2, 8 policies in block 3, 2 policies in block 4, and 15 policies in block 5. If the number of after-sales persons is 3, and the number of allocable policies corresponding to each after-sales person is (13+13+8+2+15)/3 is 17, it may be determined that the number of policies in the blocks 4 and 5 is added to 17, and the policies may be grouped into another group. The number of policies in blocks 1, 2 and 3, added together at 34, is 2 times 17, and can be grouped together. It can be understood that any two of the blocks 1, 2 and 3 are added together to be much larger than 17, and the value of the other block is much smaller than 17, so that any two of the blocks are not suitable for addition, and the three blocks are added to obtain a multiple of 17, so that the blocks can be divided into a group, and 2 after-sales persons are allocated to divide the return visit area formed by the group of blocks.
Further, it is understood that the above two area grouping modes may be used in combination, and the number is not limited.
In one embodiment, the method further comprises: and obtaining order information located in the return visit area, and distributing the obtained order information to the after-sales personnel corresponding to the return visit area. The method specifically comprises the following steps: and acquiring the policy protection identification located in the return visit area and a second terminal identification used by the after-sales personnel corresponding to the return visit area, searching policy protection information corresponding to the policy protection identification, and sending the policy protection information to a second terminal corresponding to the second terminal identification so that the second terminal displays the policy protection information.
In this embodiment, the server may obtain the policy identifier located in the return visit area, and obtain the second terminal identifier used by the after-sales person corresponding to the return visit area.
Specifically, when the policy assignor performs the division operation of the return visit area, the policy assignor may simultaneously select the identifier of the after-sales person to which the divided return visit area is to be assigned, or directly select the identifier of the second terminal used by the after-sales person to which the policy assignor is to be assigned. The correspondingly generated return visit area division request will include the identifier of the after-sales person corresponding to the return visit area, or the identifier of the second terminal used by the after-sales person corresponding to the return visit area. Then, the server may obtain the corresponding second terminal identifier according to a pre-stored correspondence between the after-sales person identifier and the second terminal identifier, that is, the second terminal identifier used by the after-sales person. Or the server directly acquires the second terminal identification used by the after-sales personnel corresponding to the return visit area, which is included in the return visit area dividing request.
After the server sends the area information corresponding to the return visit area to the first terminal for display, the policy assignor may further select the after-sales person identifier to which the return visit area is to be assigned, or directly select the second terminal identifier used by the after-sales person to which the return visit area is to be assigned. The first terminal sends the selected after-sales personnel identification or the second terminal identification to the server, and the server obtains the second terminal identification corresponding to the after-sales personnel identification or directly receives the second terminal identification sent by the first terminal.
Here, a specific implementation manner of obtaining the second terminal identifier is not limited.
Further, the server searches the policy information corresponding to the policy identification according to the corresponding relationship between the policy identification and the policy information stored in advance. And sending the policy information to a second terminal corresponding to the second terminal identification. And the second terminal displays the policy information.
The second terminal can display the policy information in a text mode or display the policy information in combination with an electronic map. The policy information includes the purchased policy itself information (such as insurance related information of the applicant, the basic information of the insured person, the information of the dangerous case, the insurance amount, the insurance year, the target, the responsibility, the guarantee range and the like) and/or some associated information with the policy, such as associated information of the applicant, such as economic income of the applicant, insurance purchase history of the applicant and the like.
In one embodiment, the step of sending the policy information to the second terminal corresponding to the second terminal identifier so that the second terminal displays the policy information includes: and sending the address of the applicant in the insurance policy information to the second terminal, so that the second terminal correspondingly marks the address of the applicant on the electronic map.
In this embodiment, the policy information includes the address of the applicant, and the server sends the address of the applicant in the policy information to the second terminal. The second terminal analyzes the address information of the applicant to generate corresponding geographic position information (such as longitude and latitude), and then carries out corresponding marking on the electronic map. It can be understood that the corresponding indication on the map according to the address information of the applicant is the corresponding position of the policy on the electronic map. In the traditional method, the insurance policy text information is only sent to the after-sales personnel, and the after-sales personnel need to inquire routes according to the insurance policy information. In addition, the relative position between the policy documents cannot be determined intuitively and accurately, and thus the return visit route cannot be made effectively. The geographic position of the insurance policy is directly and correspondingly marked on the electronic map, so that after-sales personnel can be helped to quickly and accurately determine the return visit route, and the return visit efficiency is improved.
In this embodiment, a plurality of policy identifiers are located in the return visit area. As shown in fig. 5, the method further includes a return visit priority determining step, which specifically includes the following steps:
step 502, acquiring information of the applicant corresponding to each policy identification, extracting the applicable association factor from the information of the applicant, and analyzing the applicable association factor to obtain the transaction success rate of each applicant.
In this embodiment, it is understood that the insurable association factor refers to a factor having an association relationship with the applicant for evaluating the possibility that the applicant purchases a new risk species at the time of return visit. Specifically, the insurable correlation factor may include, but is not limited to, at least one of an insurance risk that the applicant has purchased, family member information of the applicant, interest preferences of the applicant in the insurance risk, economic income of the applicant, and satisfaction of the applicant with the purchased insurance.
When the number of the insurance policy identifications in the return visit area is multiple, the server can acquire insurance applicant information corresponding to the insurance policy identification from the database, then acquire insurance applicant information from the insurance policy information, namely acquire insurance applicant information corresponding to each insurance policy identification, and finally acquire the insurable correlation factor from the insurance applicant information. Further, the server analyzes the insurable correlation factors to obtain the transaction success rate of each insurant. Specifically, the server may preset a weight value for each insurable association factor, then preset a different score value for each insurable association factor value or interval, and then perform weighted average calculation to obtain the transaction success rate.
Specifically, the server may obtain the address of the applicant from the applicant information. And acquiring the current position information of the after-sales person, specifically, acquiring the current position information of the after-sales person uploaded by the terminal.
The server will calculate the time required for the after-sales person to reach the address of the applicant according to the address of the applicant and the current location information of the after-sales person. Specifically, the server may calculate the time required for the after-sales person to reach the address of the applicant according to a preset time required for the unit distance (i.e., a preset speed) in combination with the address of the applicant and the current location information of the after-sales person. The server can also obtain the historical traffic condition of the current moment stored in the database, determine the average speed of the current moment according to the historical traffic condition, and calculate the time required by the after-sales personnel to reach the address of the applicant by combining the address of the applicant and the current position information of the after-sales personnel.
It should be noted that, the order between step 502 and step 504 is not limited, and step 502 and step 504 may be executed, or step 504 and step 502 may be executed first.
Further, the server determines the return visit priority corresponding to each policy identification according to the transaction success rate and the required time. Specifically, weighting values of the transaction success rate and the required time may be preset, scores corresponding to different values of the transaction success rate and scores corresponding to different values of the required time may be preset, and then weighted average calculation may be performed to obtain corresponding return visit priority scores.
And determining the corresponding return visit priority according to the return visit priority value. Wherein, the higher the return visit priority value is, the higher the corresponding return visit priority is. Furthermore, the return visit priority value in the same preset interval can be corresponding to a return visit priority.
And the server sends the return visit priority to the second terminal. Further, the second terminal may display the policy information in an order from high to low according to the return visit priority.
In this embodiment, the applicant is analyzed for transaction success rate, and the return visit priority is determined according to the transaction success rate and the time required to reach the applicant's address. The method can automatically help the after-sales personnel to make relevant return visit analysis, is convenient for the after-sales personnel to carry out corresponding return visit time distribution, and improves the effective rate of return visits.
As shown in fig. 6, in one embodiment, a policy return access management apparatus 600 is provided. The apparatus 600 comprises: an obtaining module 602, a block searching module 604, a block policy number determining module 606, and a return visit area dividing module 608, wherein:
an obtaining module 602, configured to receive a return visit area dividing request sent by a first terminal, where the return visit area dividing request includes at least one selected block identifier and the number of after-sales staff.
The block searching module 604 is configured to search a block corresponding to each block identifier, and obtain position information of each searched block, where the block is obtained by dividing the electronic map according to street information in the electronic map by using a superpixel division algorithm in advance, and an edge of each block is a contour line of a street.
A block policy number determining module 606, configured to obtain, according to the location information of each block, a policy number located in each block.
A revisit area generating module 608, configured to group the blocks according to the number of the after-sales persons and the number of the policy policies located in the blocks, and combine the blocks divided into the same group to obtain at least one revisit area, where each revisit area corresponds to one or more after-sales persons. .
In an embodiment, the obtaining module 602 is further configured to obtain a policy identifier located in the return visit area and a second terminal identifier used by an after-sales person corresponding to the return visit area.
In one embodiment, the revisit area dividing module 608 is further configured to obtain a total number of policies in the selected block according to the number of policies in each of the blocks; determining the number of allocable insurance policies corresponding to each after-sales person according to the number of the after-sales persons and the total number of the insurance policies; and grouping each block according to the number of distributable insurance policies corresponding to each after-sales person and the number of the insurance policies positioned in each block.
In this embodiment, as shown in fig. 7, the apparatus further includes:
the sending module 610 is configured to search for policy information corresponding to the policy identifier, and send the policy information to a second terminal corresponding to the second terminal identifier, so that the second terminal displays the policy information.
In one embodiment, the sending module 610 is further configured to send the address of the applicant in the policy information to the second terminal, so that the second terminal correspondingly marks the address of the applicant on an electronic map.
In one embodiment, when the policy identifier located in the return visit area is multiple, the policy identifier is multiple. In this embodiment, as shown in fig. 8, the apparatus further includes:
and the transaction success rate determining module 612 is configured to obtain information of the insurance applicants corresponding to each policy identifier, where the information of the insurance applicants includes an insurance-capable correlation factor, and analyze the insurance-capable correlation factor to obtain the transaction success rate of each insurance applicant.
And an arrival time determining module 614, configured to obtain the address of the applicant and the current location information of the after-sales person, and calculate the time required for the after-sales person to arrive at the address of the applicant.
A return visit priority determining module 616, configured to determine a return visit priority corresponding to each policy identifier according to the transaction success rate and the required time, and send the return visit priority to the second terminal.
In one embodiment, the insurable correlation factor comprises at least one of an insurance carrier purchased, family member information, interest preferences for an insurance carrier, economic income, and satisfaction with the purchased insurance.
The policy return visit management device receives a return visit area dividing request sent by a first terminal, wherein the return visit area dividing request comprises at least one selected block identifier and the number of salesmen; searching a block corresponding to the block identifier, and acquiring position information of each searched block, wherein the block is obtained by dividing the electronic map according to street information in the electronic map by utilizing a superpixel division algorithm in advance, and the edge of each block is a contour line of the street; acquiring the number of the policy in each block according to the position information of each block; and grouping the blocks according to the number of the after-sales personnel and the number of the policy maintenance units in each block, and combining the blocks divided into the same group to obtain at least one return visit area, wherein each return visit area corresponds to one or more after-sales personnel. . That is, the electronic map is divided into blocks according to the street information, and then a return visit area is generated according to the blocks with the street contour lines. Therefore, the revisit area does not include unnecessary geographic factors such as rivers, seas and the like, the size of the actual revisit area can be accurately reflected, and the accuracy of the revisit task allocation is improved.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by a computer program, which can be stored in a computer-readable storage medium, and can include the processes of the embodiments of the methods described above when the computer program is executed. The storage medium may be a non-volatile storage medium such as a magnetic disk, an optical disk, a Read-Only Memory (ROM), or a Random Access Memory (RAM).
The technical features of the embodiments described above may be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the embodiments described above are not described, but should be considered as being within the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present invention, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the inventive concept, which falls within the scope of the present invention. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (10)
1. A policy return visit management method, the method comprising the steps of:
receiving a return visit area dividing request sent by a first terminal, wherein the return visit area dividing request comprises at least one selected block identifier and the number of sold personnel;
searching blocks corresponding to the block identifications, and acquiring position information of the searched blocks, wherein the blocks are obtained by dividing the electronic map according to street information in the electronic map by utilizing a superpixel division algorithm in advance, and the edges of the blocks are contour lines of the streets;
acquiring the number of the policy in each block according to the position information of each block;
grouping the blocks according to the number of the after-sales personnel and the number of the insurance policies in each block, and combining the blocks divided into the same group to obtain at least one return visit area, wherein each return visit area corresponds to one or more after-sales personnel, and each return visit area is an area allocated to the corresponding after-sales personnel for insurance policy return visit;
the step of grouping the blocks according to the number of the after-sales personnel and the number of the policy in each block comprises:
obtaining the total number of the policies in the selected blocks according to the number of the policies in each block;
determining the number of allocable insurance policies corresponding to each after-sales person according to the number of the after-sales persons and the total number of the insurance policies;
grouping each block according to the number of distributable policy accounts corresponding to each after-sales person and the number of policy accounts located in each block;
the grouping processing of the blocks according to the number of distributable policy products corresponding to the after-sales personnel and the number of policy products in the blocks comprises:
sequentially determining blocks within a preset interval from the allocable insurance policy quantity corresponding to each after-sales person, which can be obtained through combination, according to the insurance policy quantity in each block, and then dividing the blocks into the same group to obtain the same group of blocks corresponding to each after-sales person;
or determining the block combination with the sum of the insurance policy quantity in the blocks approximately meeting the preset multiple of the allocable insurance policy corresponding to each after-sales person according to the insurance policy quantity in each block, and obtaining the blocks in the same group corresponding to each after-sales person.
2. The method of claim 1, further comprising:
and returning the area information corresponding to the return visit area to the first terminal, so that the first terminal displays the area information.
3. The method of claim 1, further comprising:
acquiring a policy identifier located in the return visit area and a second terminal identifier used by after-sales personnel corresponding to the return visit area;
and searching policy information corresponding to the policy identification, and sending the policy information to a second terminal corresponding to the second terminal identification so that the second terminal displays the policy information.
4. The method according to claim 3, wherein the step of sending the policy information to a second terminal corresponding to the second terminal identifier so that the second terminal displays the policy information comprises:
and sending the address of the applicant in the insurance policy information to the second terminal, so that the second terminal correspondingly marks the address of the applicant on an electronic map.
5. The method according to claim 3, wherein if the policy identification located in the return visit area is multiple;
the method further comprises:
acquiring information of the policyholder corresponding to each policy identification, extracting an insurable correlation factor from the information of the policyholder, and analyzing the insurable correlation factor to obtain the transaction success rate of each policyholder;
acquiring the address of the applicant and the current position information of the after-sales personnel, and calculating the time required for the after-sales personnel to reach the address of the applicant;
and determining return visit priorities corresponding to the policy identifications according to the transaction success rate and the required time, and sending the return visit priorities to the second terminal.
6. The method of claim 5, wherein the insurable correlation factor comprises at least one of an insurance carrier purchased, family member information, interest preferences for an insurance carrier, economic income, satisfaction with the purchased insurance.
7. A policy return visit management apparatus, the apparatus comprising:
the system comprises an acquisition module, a processing module and a display module, wherein the acquisition module is used for receiving a return visit area dividing request sent by a first terminal, and the return visit area dividing request comprises at least one selected block identifier and the number of sold personnel;
the block searching module is used for searching blocks corresponding to the block identifications and acquiring the position information of the searched blocks, the blocks are obtained by dividing the electronic map according to street information in the electronic map by utilizing a superpixel division algorithm in advance, and the edges of the blocks are the contour lines of the streets;
the block policy quantity determining module is used for acquiring the policy quantity in each block according to the position information of each block;
the revisit area dividing module is used for grouping the blocks according to the number of the after-sales personnel and the number of the insurance policies in the blocks, combining the blocks divided into the same group to obtain at least one revisit area, wherein each revisit area corresponds to one or more after-sales personnel, and is an area allocated to the corresponding after-sales personnel for conducting the insurance policy revisit;
the revisit area dividing module is also used for obtaining the total number of the policies in the selected blocks according to the number of the policies in each block; determining the number of allocable insurance policies corresponding to each after-sales person according to the number of the after-sales persons and the total number of the insurance policies; grouping each block according to the number of distributable policy accounts corresponding to each after-sales person and the number of policy accounts located in each block;
the revisit area dividing module is further configured to:
sequentially determining blocks within a preset interval from the allocable insurance policy quantity corresponding to each after-sales person, which can be obtained through combination, according to the insurance policy quantity in each block, and then dividing the blocks into the same group to obtain the same group of blocks corresponding to each after-sales person;
or determining the block combination with the sum of the insurance policy quantity in the blocks approximately meeting the preset multiple of the allocable insurance policy corresponding to each after-sales person according to the insurance policy quantity in each block, and obtaining the blocks in the same group corresponding to each after-sales person.
8. The device according to claim 7, wherein the obtaining module is further configured to obtain a policy identifier located in the return visit area and a second terminal identifier used by an after-sales person corresponding to the return visit area;
the device further comprises:
and the sending module is used for searching the policy information corresponding to the policy identifier and sending the policy information to the second terminal corresponding to the second terminal identifier so as to display the policy information by the second terminal.
9. The device of claim 8, wherein the sending module is further configured to send the address of the applicant in the policy information to the second terminal, so that the second terminal correspondingly indicates the address of the applicant on an electronic map.
10. The apparatus according to claim 8, wherein when the policy identification located in the return visit area is plural,
the apparatus further comprises:
the transaction success rate determining module is used for acquiring the information of the insurance applicants corresponding to the insurance policy identifications, wherein the information of the insurance applicants comprises an insurance-capable correlation factor, and analyzing the insurance-capable correlation factor to obtain the transaction success rate of each insurance applicant;
the arrival time determining module is used for acquiring the address of the applicant and the current position information of the after-sales personnel and calculating the time required by the after-sales personnel to arrive at the address of the applicant;
and the return visit priority determining module is used for determining the return visit priority corresponding to each policy identifier according to the transaction success rate and the required time, and sending the return visit priority to the second terminal.
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| CN114782208B (en) * | 2022-05-10 | 2023-08-18 | 北京华通互惠科技有限公司 | Insurance clause configuration device, method, electronic equipment and storage medium |
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