CN108111880B - Obstacle removing method and obstacle removing system - Google Patents
Obstacle removing method and obstacle removing system Download PDFInfo
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- CN108111880B CN108111880B CN201711396691.1A CN201711396691A CN108111880B CN 108111880 B CN108111880 B CN 108111880B CN 201711396691 A CN201711396691 A CN 201711396691A CN 108111880 B CN108111880 B CN 108111880B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
- H04N21/23—Processing of content or additional data; Elementary server operations; Server middleware
- H04N21/24—Monitoring of processes or resources, e.g. monitoring of server load, available bandwidth, upstream requests
- H04N21/2404—Monitoring of server processing errors or hardware failure
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
- H04N21/442—Monitoring of processes or resources, e.g. detecting the failure of a recording device, monitoring the downstream bandwidth, the number of times a movie has been viewed, the storage space available from the internal hard disk
- H04N21/4425—Monitoring of client processing errors or hardware failure
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/60—Network structure or processes for video distribution between server and client or between remote clients; Control signalling between clients, server and network components; Transmission of management data between server and client, e.g. sending from server to client commands for recording incoming content stream; Communication details between server and client
- H04N21/63—Control signaling related to video distribution between client, server and network components; Network processes for video distribution between server and clients or between remote clients, e.g. transmitting basic layer and enhancement layers over different transmission paths, setting up a peer-to-peer communication via Internet between remote STB's; Communication protocols; Addressing
- H04N21/647—Control signaling between network components and server or clients; Network processes for video distribution between server and clients, e.g. controlling the quality of the video stream, by dropping packets, protecting content from unauthorised alteration within the network, monitoring of network load, bridging between two different networks, e.g. between IP and wireless
- H04N21/64723—Monitoring of network processes or resources, e.g. monitoring of network load
- H04N21/64738—Monitoring network characteristics, e.g. bandwidth, congestion level
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- Engineering & Computer Science (AREA)
- Multimedia (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Databases & Information Systems (AREA)
- Computer Security & Cryptography (AREA)
- Debugging And Monitoring (AREA)
- Computer And Data Communications (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
Abstract
The invention discloses a fault removing method and a fault removing system, wherein the fault removing method comprises the following steps: step S1: acquiring information of the CDN equipment to be investigated, and generating an investigation task of the CDN equipment to be investigated; step S2: associating the information of the CDN equipment to be checked with the ID of the checking task, writing the checking task, the ID of the checking task and the information of the CDN equipment to be checked into a database, and pushing the ID of the checking task into a task message queue to wait for processing; step S3: acquiring the troubleshooting task and the information of the CDN equipment to be debugged from a database, and sending the troubleshooting task to the CDN equipment to be debugged; step S4: and receiving a troubleshooting task result, and obtaining a user access failure troubleshooting result according to the troubleshooting task result. The method and the device can realize quick troubleshooting of the faults when the HLS-based user terminal accesses the CDN live broadcast system.
Description
Technical Field
The invention relates to the technical field of computers, in particular to a fault removing method and a fault removing system.
Background
The CDN technology adds a new network architecture to the existing Internet (Internet), puts the content of a client site in a CDN node server near the "edge" of the network of a user, so that the user can conveniently obtain the required content, reduces the Internet congestion condition, increases the speed at which the client site responds to the user access, and has been widely applied to the business fields of interactive network Television (IPTV, Internet Protocol Television), mobile streaming media, Internet video, and the like.
The HLS protocol is a streaming media transmission protocol based on HTTP and realized by apple Inc., which can realize live broadcast and on-demand broadcast of streaming media, the HLS protocol stores live broadcast data stream as continuous media files (MPEG-TS format) with short time duration at a server end, and a client continuously downloads and plays the small files, because the server end always generates the latest live broadcast data into new small files, the client can continuously play the files acquired from the server in sequence, and the network live broadcast is realized.
At present, when a user terminal based on HLS accesses a CDN live broadcast system, failures such as access card pause and failure occur, so how to implement quick troubleshooting of a user access failure is a problem to be solved urgently at present.
Disclosure of Invention
The invention aims to provide a fault elimination method and a fault elimination system, which can realize quick fault elimination for faults occurring when a user terminal based on HLS accesses a CDN live broadcast system.
In order to achieve the above object, the technical solution of the present invention provides a fault removing method, including:
step S1: the method comprises the steps of obtaining information of CDN equipment to be checked in a CDN live broadcast system, and generating a checking task of the CDN equipment to be checked according to fault reporting information submitted by a user, wherein the fault reporting information comprises at least one of access source IP (Internet protocol), access url (url) and access request time;
step S2: associating the information of the CDN equipment to be investigated with the ID of the investigation task, writing the investigation task, the ID of the investigation task and the information of the CDN equipment to be investigated into a database, and pushing the ID of the investigation task into a task message queue for waiting processing;
step S3: acquiring the ID of the troubleshooting task from a task message queue, acquiring the troubleshooting task and the information of the CDN equipment to be debugged from the database according to the ID of the troubleshooting task, and sending the troubleshooting task to the CDN equipment to be debugged according to the information of the CDN equipment to be debugged so that the CDN equipment to be debugged executes troubleshooting operation according to the received troubleshooting task;
step S4: and receiving a troubleshooting task result sent by the CND equipment to be debugged, and obtaining a user access failure troubleshooting result according to the troubleshooting task result.
Further, the database is a database based on distributed file storage.
Further, in step S3, the checking task is sent to the CDN device to be checked through an infrastructure tool and bastion protocol forwarding.
Further, after the step S4, the method further includes:
and generating a troubleshooting result page to display the user access troubleshooting result to the user.
In order to achieve the above object, the present invention further provides a troubleshooting system, including:
the task generating module is used for acquiring information of CDN equipment to be checked in a CDN live broadcast system and generating a checking task of the CDN equipment to be checked according to fault reporting information submitted by a user, wherein the fault reporting information comprises at least one of access source IP (Internet protocol), access url (url) and access request time;
the writing-in module is used for associating the information of the CDN equipment to be checked with the ID of the checking task, writing the checking task, the ID of the checking task and the information of the CDN equipment to be checked into a database, and pushing the ID of the checking task into a task message queue to wait for processing;
the task execution module is used for acquiring the ID of the troubleshooting task from a task message queue, acquiring the troubleshooting task and the information of the CDN equipment to be debugged from the database according to the ID of the troubleshooting task, and sending the troubleshooting task to the CDN equipment to be debugged according to the information of the CDN equipment to be debugged so that the CDN equipment to be debugged executes troubleshooting operation according to the received troubleshooting task;
and the processing module is used for receiving the troubleshooting task result sent by the CND equipment to be debugged and obtaining a user access failure troubleshooting result according to the troubleshooting task result.
Further, the database is a database based on distributed file storage.
Further, the task execution module forwards the troubleshooting task to the CDN device to be debugged through an infrastructure tool and a bastion machine protocol.
Further, still include:
and the page generation module is used for generating a troubleshooting result page so as to display the user access troubleshooting result to the user.
The troubleshooting method provided by the invention can realize quick troubleshooting of faults when the HLS-based user terminal accesses the CDN live broadcast system.
Drawings
Fig. 1 is a flowchart of a fault removal method according to an embodiment of the present invention;
fig. 2 is a flowchart of another obstacle avoidance method according to an embodiment of the present invention.
Detailed Description
The following detailed description of embodiments of the present invention is provided in connection with the accompanying drawings and examples. The following examples are intended to illustrate the invention but are not intended to limit the scope of the invention.
Referring to fig. 1, fig. 1 is a flowchart of a fault removal method according to an embodiment of the present invention, where the fault removal method includes:
step S1: the method comprises the steps of obtaining information of CDN equipment to be checked in a CDN live broadcast system, and generating a checking task of the CDN equipment to be checked according to fault reporting information submitted by a user, wherein the fault reporting information comprises at least one of access source IP (Internet protocol), access url (url) and access request time;
step S2: associating the information of the CDN equipment to be investigated with the ID of the investigation task, writing the investigation task, the ID of the investigation task and the information of the CDN equipment to be investigated into a database, and pushing the ID of the investigation task into a task message queue for waiting processing;
step S3: acquiring the ID of the troubleshooting task from a task message queue, acquiring the troubleshooting task and the information of the CDN equipment to be debugged from the database according to the ID of the troubleshooting task, and sending the troubleshooting task to the CDN equipment to be debugged according to the information of the CDN equipment to be debugged so that the CDN equipment to be debugged executes troubleshooting operation according to the received troubleshooting task;
step S4: and receiving a troubleshooting task result sent by the CND equipment to be debugged, and obtaining a user access failure troubleshooting result according to the troubleshooting task result.
The troubleshooting method provided by the embodiment of the invention can realize quick troubleshooting of the fault when the HLS-based user terminal accesses the CDN live broadcast system.
The CDN device to be checked in the CDN live webcast system obtained in step S1 may be a CDN device specified by a user, or a CDN device automatically selected from the CDN live webcast system according to a barrier task type selected by the user, for example, a plurality of barrier task types may be preset according to a current common fault, a CDN device selection rule may be set for each barrier task type, after the barrier task type selected by the user is received, a corresponding CDN device selection rule is obtained from pre-stored information according to the barrier task type selected by the user, and then the CDN device is selected from the CDN live webcast system as the CDN device to be checked according to the corresponding CDN device selection rule;
for example, if the type of the troubleshooting task selected by the user is source station availability verification, the corresponding CDN device selection rule may be to randomly select 3 pieces of multi-line back-to-source devices from the CDN live webcast system as CDN devices to be checked.
In an embodiment of the present invention, the database may be a database based on distributed file storage (MongoDB).
For example, in the step S3, the troubleshooting task is sent to the CDN device to be troubleshot through an infrastructure tool and bastion protocol forwarding.
In the embodiment of the present invention, after step S4, the method further includes:
and generating a troubleshooting result page to display the user access troubleshooting result to the user.
For example, referring to fig. 2, a fault removal method provided by an embodiment of the present invention may include:
(1) after logging in, a user selects a troubleshooting task type and submits fault reporting information, wherein the fault reporting information comprises but is not limited to an access source IP, an access URL and access request time;
(2) selecting CDN equipment from a CDN live broadcast system as CDN equipment to be checked according to the type of the checking task selected by the user, deeply analyzing fault report information submitted by the user, generating a detailed checking task and associating the detailed checking task with the CDN equipment to be checked;
in order to realize real-time knowledge of information of each device in the CDN live broadcast system, information of each device in the CDN live broadcast system can be acquired through a third party API system (such as RCMS-API), and then the devices can be classified and cached according to device roles (common edge nodes or multi-line return source devices), regions and operators;
then writing the investigation task, the ID of the investigation task and the information of the CDN equipment to be investigated into a database MongoDB, and pushing the ID of the investigation task into a task message queue to wait for processing;
(3) the consumer task program takes the ID of the troubleshooting task from the task message queue and pushes the ID of the troubleshooting task to the temporary queue for task processing, acquires the detailed troubleshooting task from the MongoDB after taking the ID of the troubleshooting task to be processed from the task message queue, and then forwards the troubleshooting task to be distributed to CDN equipment to be debugged through an infrastructure tool and a bastion machine protocol to execute troubleshooting operation;
after receiving the troubleshooting task, each CDN device to be debugged executes the troubleshooting operation, searches for a filter log, and returns a troubleshooting task result after statistical sorting;
(4) after receiving the investigation task results sent by each CDN device to be investigated, the consumer task program performs initial simple arrangement and writes the result into the MongoDB, and the task processing process is completed;
if the processing is successful, popping the ID of the troubleshooting task from the temporary queue, and if the processing is failed, rebounding the ID of the troubleshooting task to the task message queue again to wait for the next processing;
(5) after the troubleshooting task results sent by the CND devices to be debugged are received, the troubleshooting task results reported by the CDN devices to be debugged are analyzed in series to obtain information such as complete behaviors of users accessing the CDN live broadcast system, finally, the troubleshooting results are analyzed to obtain user access failure troubleshooting results including failure points and user access failure reasons, and a failure troubleshooting result page is generated and displayed to the users.
All behaviors and attributes of a user accessing the CDN live broadcast system can be recorded in an access log of the CDN live broadcast system, wherein the behaviors and attributes comprise access sources ip, url, response time, response state and the like.
The troubleshooting method provided by the embodiment of the invention can quickly find out the corresponding access jam and failure reasons from massive CDN live broadcast systems under the conditions of known audience exit ip, access url and approximate request time aiming at the current hls live broadcast and other access scenes of http, and can be completed by adopting a web browser end and be compatible with mobile phone end operation.
In addition, an embodiment of the present invention further provides a troubleshooting system, including:
the task generating module is used for acquiring information of CDN equipment to be checked in a CDN live broadcast system and generating a checking task of the CDN equipment to be checked according to fault reporting information submitted by a user, wherein the fault reporting information comprises at least one of access source IP (Internet protocol), access url (url) and access request time;
the writing-in module is used for associating the information of the CDN equipment to be checked with the ID of the checking task, writing the checking task, the ID of the checking task and the information of the CDN equipment to be checked into a database, and pushing the ID of the checking task into a task message queue to wait for processing;
the task execution module is used for acquiring the ID of the troubleshooting task from a task message queue, acquiring the troubleshooting task and the information of the CDN equipment to be debugged from the database according to the ID of the troubleshooting task, and sending the troubleshooting task to the CDN equipment to be debugged according to the information of the CDN equipment to be debugged so that the CDN equipment to be debugged executes troubleshooting operation according to the received troubleshooting task;
and the processing module is used for receiving the troubleshooting task result sent by the CND equipment to be debugged and obtaining a user access failure troubleshooting result according to the troubleshooting task result.
In an embodiment of the present invention, the database is a database based on distributed file storage.
In the embodiment of the invention, the task execution module forwards the troubleshooting task to the CDN device to be investigated through an infrastructure tool and a bastion machine protocol.
Among them, in the embodiment of the present invention, the obstacle evacuation system further includes:
and the page generation module is used for generating a troubleshooting result page so as to display the user access troubleshooting result to the user.
Although the invention has been described in detail above with reference to a general description and specific examples, it will be apparent to one skilled in the art that modifications or improvements may be made thereto based on the invention. Accordingly, such modifications and improvements are intended to be within the scope of the invention as claimed.
Claims (8)
1. A method of troubleshooting, comprising:
step S1: the method comprises the steps of obtaining information of CDN equipment to be checked in a CDN live broadcast system, and generating a checking task of the CDN equipment to be checked according to fault reporting information submitted by a user, wherein the CDN equipment to be checked in the CDN live broadcast system is CDN equipment appointed by the user or CDN equipment automatically selected from the CDN live broadcast system according to a fault reporting task type selected by the user, and the fault reporting information comprises at least one of access source IP (Internet protocol), access url (url) and access request time;
step S2: associating the information of the CDN equipment to be investigated with the ID of the investigation task, writing the investigation task, the ID of the investigation task and the information of the CDN equipment to be investigated into a database, and pushing the ID of the investigation task into a task message queue for waiting processing;
step S3: acquiring the ID of the troubleshooting task from a task message queue, acquiring the troubleshooting task and the information of the CDN equipment to be debugged from the database according to the ID of the troubleshooting task, and sending the troubleshooting task to the CDN equipment to be debugged according to the information of the CDN equipment to be debugged so that the CDN equipment to be debugged executes troubleshooting operation according to the received troubleshooting task;
step S4: and receiving a troubleshooting task result sent by the CND equipment to be debugged, and obtaining a user access failure troubleshooting result according to the troubleshooting task result.
2. A troubleshooting method according to claim 1, characterized in that the database is a database based on distributed file storage.
3. The troubleshooting method according to claim 1, wherein in the step S3, the troubleshooting task is sent to the CDN device to be troubled through an anchor tool and bastion protocol forwarding.
4. The obstacle evacuation method according to claim 1, further comprising, after the step S4:
and generating a troubleshooting result page to display the user access troubleshooting result to the user.
5. A barrier clearance system, comprising:
the task generation module is used for acquiring information of CDN equipment to be checked in the CDN live broadcast system and generating a checking task of the CDN equipment to be checked according to fault reporting information submitted by a user, wherein the CDN equipment to be checked in the CDN live broadcast system is CDN equipment appointed by the user or CDN equipment automatically selected from the CDN live broadcast system according to a fault reporting task type selected by the user, and the fault reporting information comprises at least one of access source IP (Internet protocol), access url (url) and access request time;
the writing-in module is used for associating the information of the CDN equipment to be checked with the ID of the checking task, writing the checking task, the ID of the checking task and the information of the CDN equipment to be checked into a database, and pushing the ID of the checking task into a task message queue to wait for processing;
the task execution module is used for acquiring the ID of the troubleshooting task from a task message queue, acquiring the troubleshooting task and the information of the CDN equipment to be debugged from the database according to the ID of the troubleshooting task, and sending the troubleshooting task to the CDN equipment to be debugged according to the information of the CDN equipment to be debugged so that the CDN equipment to be debugged executes troubleshooting operation according to the received troubleshooting task;
and the processing module is used for receiving the troubleshooting task result sent by the CND equipment to be debugged and obtaining a user access failure troubleshooting result according to the troubleshooting task result.
6. The troubleshooting system of claim 5, wherein the database is a distributed file storage based database.
7. The troubleshooting system of claim 5, wherein the task execution module sends the troubleshooting task to the CDN device to be troubleshot through an Angle tool and bastion protocol forwarding.
8. The troubleshooting system of claim 5, further comprising:
and the page generation module is used for generating a troubleshooting result page so as to display the user access troubleshooting result to the user.
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| CN109981628B (en) * | 2019-03-18 | 2021-11-23 | 网易（杭州）网络有限公司 | Method and device for monitoring network live broadcast software performance and electronic equipment |
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