CN107909471A - A kind of method, apparatus of business processing, self-help terminal equipment and storage medium - Google Patents
A kind of method, apparatus of business processing, self-help terminal equipment and storage medium Download PDFInfo
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- CN107909471A CN107909471A CN201711189070.6A CN201711189070A CN107909471A CN 107909471 A CN107909471 A CN 107909471A CN 201711189070 A CN201711189070 A CN 201711189070A CN 107909471 A CN107909471 A CN 107909471A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/02—Banking, e.g. interest calculation or account maintenance
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
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- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/206—Software aspects at ATMs
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Abstract
The present invention is suitable for electronic technology field, there is provided a kind of method, apparatus of business processing, self-help terminal equipment and storage medium, the described method includes：Obtain the business index information of user；Pre-fill list request message is sent to the background server；If receiving the request success message that the background server returns, the pre-fill list information is obtained according to the request success message；Corresponding business handling flow is completed according to the pre-fill list information.Technical scheme realizes user when using self-help terminal equipment, can be directly according to pre-fill list information handling bank business, eliminate the process of the business datum on self-help terminal equipment needed for typing business handling, so as to save the business handling time, improve business handling efficiency, and the queuing time of user can be effectively reduced in the case where self-help terminal equipment is limited, bank reduces the cost input of bank without more self-help terminal equipments are added.
Description
Technical field
The invention belongs to electronic technology field, more particularly to a kind of method, apparatus of business processing, self-help terminal equipment and
Storage medium.
Background technology
In finance self-help industry, via original cash class self-service device, such as ATM machine, extends to self-service terminal
Noncash class self-service device, such as passbook update machine, bank card Self-service card sender, multifunctional intelligent terminal etc., these self-service ends
The different degrees of substitution manual service of end equipment, improves the work efficiency of bank.
Although most banks all introduce these self-help terminal equipments, and can undertake 90% noncash class business,
But because of self-help terminal equipment, the cost is relatively high, the limited amount of the self-help terminal equipment of each bank outlets' deployment,
And user is limited to the familiarity of self-service device, need telephone expenses more during self-service device handling bank business is used
The relevant information of time incoming traffic, cause the time of business handling longer, the phenomenon that personnel are largely lined up occur, have impact on
Business handles efficiency.
The content of the invention
In view of this, an embodiment of the present invention provides a kind of method, apparatus of business processing, self-help terminal equipment and storage
Medium, to solve the problems, such as that the execution efficiency in the prior art by self-aided terminal handling bank business is low.
The first aspect of the embodiment of the present invention provides a kind of method of business processing, including：
The business index information of user is obtained, wherein, the business index information is believed by background server according to pre-fill list
Breath is determined and provided to the user and preserves, and the pre-fill list information is filled out by the user beforehand through access target webpage
Write and submit to the background server, the background server is by the business index information and the pre-fill list information association
Preserve；
Pre-fill list request message is sent to the background server, wherein, the pre-fill list request message includes the industry
Business index information；
If receiving the request success message that the background server returns, institute is obtained according to the request success message
State pre-fill list information；
Corresponding business handling flow is completed according to the pre-fill list information.
The second aspect of the embodiment of the present invention provides a kind of device of business processing, including：
Acquisition module, for obtaining the business index information of user, wherein, the business index information is by background server
The user is determined and provided to according to pre-fill list information to preserve, the pre-fill list information is by the user beforehand through access mesh
Mark webpage filled in and submit to the background server, the background server by the business index information with it is described pre-
Single information association is filled out to preserve；
Request module, for sending pre-fill list request message to the background server, wherein, the pre-fill list request disappears
Breath includes the business index information；
Successfully module is asked, if the request success message returned for receiving the background server, according to
Success message is asked to obtain the pre-fill list information；
Business handling module, for completing corresponding business handling flow according to the pre-fill list information.
The third aspect of the embodiment of the present invention provides a kind of self-help terminal equipment, including memory, processor and storage
On the memory and the computer program that can run on the processor, the processor perform the computer program
The step of method of business processing described in Shi Shixian.
The fourth aspect of the embodiment of the present invention provides a kind of computer-readable recording medium, the computer-readable storage
Media storage has computer program, and the computer program realizes the step of the method for the business processing when being executed by processor
Suddenly.
Existing beneficial effect is the embodiment of the present invention compared with prior art：The present invention implements the business processing provided
In method, apparatus, self-help terminal equipment and storage medium, user is before using self-help terminal equipment handling bank business, in advance
First pass through access target webpage and fill in pre-fill list information, and submit to background server so that background server is according to the pre-fill
Single information determines corresponding business index information, and the business index information and pre-fill list information association are preserved, when user makes
During with self-help terminal equipment handling bank business, self-help terminal equipment takes according to business index information input by user to backstage
Business device asks the pre-fill list information that the user is pre-filled with, and after asking successfully, is started according to the pre-fill list information and corresponded to
Business handling flow so that user using self-help terminal equipment when, silver directly can be handled according to pre-fill list information
Industry is engaged in, and the process of the business datum on self-help terminal equipment needed for typing business handling is eliminated, so that the business of saving is done
The time is managed, improves business handling efficiency, and the row of user can be effectively reduced in the case where self-help terminal equipment is limited
Team's time, bank reduce the cost input of bank without more self-help terminal equipments are added.
Brief description of the drawings
To describe the technical solutions in the embodiments of the present invention more clearly, below will be to embodiment or description of the prior art
Needed in attached drawing be briefly described, it should be apparent that, drawings in the following description be only the present invention some
Embodiment, for those of ordinary skill in the art, without having to pay creative labor, can also be according to these
Attached drawing obtains other attached drawings.
Fig. 1 is that a kind of method for the business processing that the embodiment of the present invention one provides realizes flow diagram；
Fig. 2 is that the method for business processing provided by Embodiment 2 of the present invention a kind of realizes flow diagram；
Fig. 3 be a kind of business processing provided by Embodiment 2 of the present invention method according to pre-fill list information complete it is corresponding
Business handling flow realizes flow diagram；
Fig. 4 is a kind of topology example figure of the device for business processing that the embodiment of the present invention three provides；
Fig. 5 is a kind of topology example figure of the device for business processing that the embodiment of the present invention four provides；
Fig. 6 is a kind of structure diagram for self-help terminal equipment that the embodiment of the present invention five provides.
Embodiment
In being described below, in order to illustrate rather than in order to limit, it is proposed that such as tool of particular system structure, technology etc
Body details, to understand thoroughly the embodiment of the present invention.However, it will be clear to one skilled in the art that these are specific
The present invention can also be realized in the other embodiments of details.In other situations, omit to well-known system, device, electricity
Road and the detailed description of method, in case unnecessary details hinders description of the invention.
In order to illustrate technical solutions according to the invention, illustrated below by specific embodiment.
Embodiment one：
Fig. 1 is a kind of flow chart of the method for business processing that the embodiment of the present invention one provides, and the embodiment of the present invention is held
Row main body is self-help terminal equipment, it can be specifically the self-aided terminal of the cash class and/or noncash class that are deployed in bank outlets
Equipment, a kind of exemplary methods of business processing of Fig. 1 can specifically include step S101 to step S104, and details are as follows：
S101：The business index information of user is obtained, wherein, the business index information is by background server according to pre-fill list
Information is determined and provided to user's preservation, and pre-fill list information is filled in and submitted to beforehand through access target webpage by user
Background server, background server preserve business index information and pre-fill list information association.
In embodiments of the present invention, user arranges before using self-help terminal equipment handling bank business, such as in bank
When team waits or before bank is gone to, pre-fill list information is filled in beforehand through the mode of access target webpage.
It should be understood that user can access official website of bank on the terminal device such as computer or smart mobile phone,
The default business pre-fill list window of official website of bank fills in pre-fill list information, or provided using smart mobile phone scanning bank
Quick Response Code is linked, the business pre-fill list window into official website of bank fills in pre-fill list information, and user can also pass through download
The APP (Application, using) of bank, pre-fill list information is filled in the business pre-fill list window of APP.
The content of pre-fill list information includes type of service to be handled, the corresponding business datum of the type of service, Yi Jiyong
The personal information at family etc..The personal information of user includes name, ID card No., phone number, occupational information, address information,
And postcode etc..
For example, if user needs to apply for bank debit, user can select service class when filling in pre-fill list information
Type is Debit Card request, and the business datum filled in can include single Spending Limit, whether apply for digital certificate etc..
After user fills in pre-fill list information, the background server of bank is submitted to, background server is filled according to user
Pre-fill list information determines business index information.
Further, business index information includes identity information or business serial number, and identity information is uniquely to mark
Know the information of user, it can be specifically ID card No. or phone number of user etc., and business serial number is background service
Device is when receiving the pre-fill list information of user's submission, unique stream according to predetermined numbering for pre-fill list information distribution
Water number.
Background server can be using the identity information of user as pre-fill list information business index information, can also be by industry
Be engaged in business index information of the serial number as pre-fill list information, can also using identity information and business serial number information and meanwhile as
The business index information of pre-fill list information.It can be specifically configured according to the needs of practical application, be not limited herein.
The business index information and pre-fill list information are associated by background server after definite business index information,
And be stored in background data base, it can inquire corresponding pre-fill list information will pass through business index information.Meanwhile backstage
Definite business index information is fed back to user by server by target webpage, and prompts user to be preserved, so as to user
Used when using self-help terminal equipment handling bank business.
Specifically, user will believe when arrival bank outlets use self-help terminal equipment handling bank business in pre-fill list
The business index information preserved during breath is sent to self-help terminal equipment, and self-help terminal equipment obtains the business index information.
In embodiments of the present invention, the concrete mode of self-help terminal equipment acquisition business index information is unlimited.For example, user
Business index information can be directly inputted in the preset window of self-help terminal equipment, self-help terminal equipment is by reading default window
The business index information of the input acquisition of information user of mouth.If business index information is ID card No., user can pass through
The scanning window of self-help terminal equipment carries out identity card scanning, and self-help terminal equipment obtains identity card by the scanning to identity card
On ID card No..
Alternatively, background server can also generate the corresponding rope of business index information after definite business index information
Draw Quick Response Code, the business index information is contained in the index Quick Response Code, and the index Quick Response Code is anti-by target webpage
Feed user, and user directly preserves the index Quick Response Code.Self-help terminal equipment, can be by sweeping when obtaining business index information
Retouch the direct scanning index Quick Response Code of window and obtain business index information.
S102：Pre-fill list request message is sent to background server, wherein, which includes the industry of user
Business index information.
Specifically, the business index information that self-help terminal equipment is got according to step S101, sends to background server
Pre-fill list request message, the pre-fill list request message contain customer service index information, believe for obtaining with business index
Cease associated pre-fill list information.
After background server receives the pre-fill list request message of self-help terminal equipment transmission, extract in the pre-fill list information
Comprising business index information, and inquired about in the database of background server according to the business index information and indexed with the business
The corresponding pre-fill list information of information.
If successful inquiring, background server returns to request success message, the request success message to self-help terminal equipment
In contain the pre-fill list information inquired.
If inquiry failure, background server return to request failure message, further, self-service end to self-help terminal equipment
After end equipment receives the inquiry failed message, the letter for obtaining the failure of pre-fill list information can be exported to user by display window
Breath, and prompt user to re-enter business index information.For example, if business index information contains identity information and business flowing water
Number, and business index information input by user is identity information, then when using identity information inquiry failure, self-aided terminal is set
Standby automatically prompting user incoming traffic serial number is inquired about again.
S103：If receiving the request success message of background server return, obtained according to the request success message pre-
Fill out single information.
Specifically, if self-help terminal equipment receives the request success message of background server return, self-aided terminal is set
It is standby to extract the pre-fill list information included in the request success message.
S104：Corresponding business handling flow is completed according to pre-fill list information.
Specifically, self-help terminal equipment reads the content of pre-fill list information, in display window after pre-fill list information is obtained
Show the corresponding Workflow messages of pre-fill list information, the content of the pre-fill list information of extraction is included in Workflow messages
Correspondence position, the content that user shows according to display window, interactive operation is carried out according to the prompt message of self-help terminal equipment, complete
Into corresponding business handling flow.
In the present embodiment, user is before using self-help terminal equipment handling bank business, beforehand through access target net
Page fills in pre-fill list information, and submits to background server so that background server determines corresponding according to the pre-fill list information
Business index information, and the business index information and pre-fill list information association are preserved, when user is done using self-help terminal equipment
When managing banking, self-help terminal equipment asks the user pre- according to business index information input by user to background server
The pre-fill list information first filled in, and after asking successfully, corresponding business handling flow is started according to the pre-fill list information, from
And cause user when using self-help terminal equipment, it can be eliminated directly according to pre-fill list information handling bank business certainly
The process of the business datum on terminal device needed for typing business handling is helped, so as to save the business handling time, improves business
Handle efficiency, and the queuing time of user can be effectively reduced in the case where self-help terminal equipment is limited, bank without
More self-help terminal equipments are added, reduce the cost input of bank.
Embodiment two：
Fig. 2 is a kind of flow chart of the method for business processing provided by Embodiment 2 of the present invention, and the embodiment of the present invention is held
Row main body is self-help terminal equipment, it can be specifically the self-aided terminal of the cash class and/or noncash class that are deployed in bank outlets
Equipment, a kind of exemplary methods of business processing of Fig. 2 can specifically include step S201 to step S204, and details are as follows：
S201：The business index information of user is obtained, wherein, the business index information is by background server according to pre-fill list
Information is determined and provided to user's preservation, and pre-fill list information is filled in and submitted to beforehand through access target webpage by user
Background server, background server preserve business index information and pre-fill list information association.
S202：Pre-fill list request message is sent to background server, wherein, which includes the industry of user
Business index information.
It should be noted that above-mentioned steps S201 and step S202 is using the step S101 and step S102 with embodiment one
Identical to realize process, details are not described herein again.
S203：If receiving the request failure message of background server return, by the pre-fill list for scanning user's offer
Quick Response Code obtains pre-fill list information, wherein, pre-fill list Quick Response Code is corresponded to by background server when user fills in pre-fill list information
Generation, and it is supplied to user to preserve, pre-fill list Quick Response Code includes pre-fill list information.
In embodiments of the present invention, user is before using self-help terminal equipment handling bank business, beforehand through access
When the mode of target webpage fills in pre-fill list information, background server generates the corresponding pre-fill list Quick Response Code of pre-fill list information,
The pre-fill list information that user fills in is contained in the pre-fill list Quick Response Code.Also, background server carries the pre-fill list Quick Response Code
Supply user is preserved, and prompts user to obtain pre-fill by scanning the pre-fill list Quick Response Code in handling bank business
Single information.
Specifically, if background server does not inquire corresponding pre-fill list information according to business index information, to certainly
Terminal device is helped to return to request failure message, self-help terminal equipment receives the request failure message, confirms to background server
The failure of pre-fill list information is asked, then prompts user to obtain pre-fill list letter by scanning pre-fill list Quick Response Code by display window
Breath.Self-help terminal equipment scans the pre-fill list Quick Response Code of user's offer by scanning window, and parses the pre-fill list Quick Response Code and obtain
Take pre-fill list information.
It is understood that if self-help terminal equipment does not receive the pre-fill list of background server return in preset time
Information, then self-help terminal equipment, which is given tacit consent to background server, asks the failure of pre-fill list information.
Since pre-fill list Quick Response Code directly contains pre-fill list information, if user believes when filling in pre-fill list information
Identity information is filled in mistake by breath, causes background server inquiry less than corresponding pre-fill list information, or due to network failure
In the case of not yet uploading to the background data base of background server etc. reason pre-fill list information, self-help terminal equipment still can be with
The pre-fill list information that user fills in is directly obtained according to pre-fill list Quick Response Code.
It should be noted that in embodiments of the present invention, self-help terminal equipment is to confirm to ask in advance to background server
Fill out after the failure of single information, just obtain pre-fill list information by scanning pre-fill list Quick Response Code, in other embodiments or
Self-help terminal equipment by way of platform server backward asks pre-fill list information, is not obtained directly by scanning pre-fill list Quick Response Code
Pre-fill list information is taken, is not limited herein.
Above-mentioned steps S201's to step S203 realizes that process causes self-help terminal equipment to be asked in advance to background server
In the case of filling out single information failure, the pre-fill list generated when also can be pre-filled with pre-fill list information by scanning user is two-dimentional
Code, obtains corresponding pre-fill list information, so that user when using self-help terminal equipment, can directly believe according to pre-fill list
Handling bank business is ceased, the process of the business datum on self-help terminal equipment needed for typing business handling is eliminated, so as to save
The business handling time is saved, improves business handling efficiency.
S204：Corresponding business handling flow is completed according to pre-fill list information.
Specifically, self-help terminal equipment reads the content of pre-fill list information, in display window after pre-fill list information is obtained
Show the corresponding Workflow messages of pre-fill list information, and the content of the pre-fill list information read is included in Business Stream
The correspondence position of journey information, the content that user shows according to display window, carries out mutual according to the prompt message of self-help terminal equipment
Dynamic operation, completes corresponding business handling flow.
Further, as shown in figure 3, step can specifically be passed through by completing corresponding business handling flow according to pre-fill list information
Rapid S301 to step S310 realizes that details are as follows：
S301：By scanning the identity card of user, the legal identity information of the user is obtained, wherein, legal identity information
The legal head image data of ID card No. and user including user.
In embodiments of the present invention, in order to ensure the security of banking, self-help terminal equipment require user to provide body
Part card is scanned, to determine whether the identity of the user of handling bank business is legal.
Specifically, self-help terminal equipment is scanned by the identity card that scanning window provides user, and according to scanning
As a result ID card No. and the legal head image data that the identity card is identified are parsed.
S302：Gather the face image data of user.
Specifically, self-help terminal equipment issues the user with prompt message in display window, prompt user by camera into
Wardrobe picture is shot, and the image that camera captures is shown in the specific region of display window, so that user is according to camera
Position is adjusted in real time so that camera can capture the complete head portrait of user.Self-help terminal equipment is by taking the photograph
After the head portrait that user is caught as head, the face image data of user is gathered according to the head portrait.
S303：According to the face image data of user and legal head image data, authentication is carried out to the user.
Specifically, self-help terminal equipment obtains the use by analyzing the legal head image data that step S301 is obtained
The legal face feature at family, and the obtained face image datas of step S302 are analyzed, face feature to be verified is obtained,
And face feature to be verified and legal face feature are subjected to aspect ratio pair, if characteristic similarity is less than default similarity threshold
Value, it is determined that the user's identity is legal, i.e. authentication success, otherwise confirms that the identity of the user is illegal, i.e. authentication
Failure.
Default similarity threshold, can be configured according to the needs of practical application, not be limited herein.
If authentication fails, the user that self-help terminal equipment identification provides identity card is not the use belonging to the identity card
Family, therefore, self-help terminal equipment can stop current business handling, either require user rescan identity card or
Re-shoot head portrait.
Further, when characteristic similarity is more than default first similarity threshold, and it is similar less than default second
When spending threshold value, self-help terminal equipment requires user to rescan identity card or re-shoot head portrait；When characteristic similarity is more than
Or during equal to the second similarity threshold, self-help terminal equipment stops current business handling.Wherein, the first similarity threshold is less than
Second similarity threshold.
Default first similarity threshold and the second similarity therewith, can be configured according to the needs of practical application,
It is not limited herein.
S304：If authentication success, the age information of the user is obtained according to the ID card No. of user.
Specifically, if the authentication success of step S303, the user that self-help terminal equipment identification provides identity card are
For the user belonging to the identity card, therefore continue current business handling.
The ID card No. that self-help terminal equipment is got according to step S301, parses the age information of the user.
S305：According to the age information of user, select to interact with what the age information matched from the interface database to prestore
Interface.
Self-help terminal equipment saves the corresponding interactive interface of user in all ages and classes stage in interface database in advance.Due to
The crowd demand of different age group is different, and young man is more personalized, higher to the acceptance level of new things, therefore in young man
The typesetting at interface is designed as key point in the corresponding interactive interface of colony, so that interface is more in line with trend, the middle age
People is relatively sedate, does not value magnificent appearance, more Lay Importance on Practical, therefore to the corresponding interactive interface of middle-aged population body using simple
And the design with intension, to increase the trust to middle-aged population body, and the elderly lacks new error the sense of security, and
Eyesight is generally weaker, therefore to the corresponding interactive interface of the elderly colony not only with brief understandable design, also using larger
Font, to increase resolution of the elderly colony to interactive interface.
Specifically, year of the self-help terminal equipment according to belonging to the age of user information that step S304 is got determines the user
Age section, and the interactive interface that selection matches with the age bracket from interface database.
Further, self-help terminal equipment can also prestore the interactive interface to match with gender, and according to identification card number
Code parses the gender of user, the interactive interface that then selection matches with the gender.
S306：Interactive interface is shown in display window.
Specifically, the interactive interface that self-help terminal equipment is determined according to step S305, the content of pre-fill list information is shown
In the relevant position of the interactive interface, and the interactive interface is shown in display window, so that user can pass through interaction circle
Face carries out handling for business.
In embodiments of the present invention, self-help terminal equipment is realized for difference by above-mentioned steps S301 to step S306
User group the interactive interface that matches is provided so that the user group of each age level can rapidly adapt to and receive industry
The operation interface that business is handled, while the satisfaction of user is improved, avoids the phenomenon largely waited in line, further improves
Pass through the efficiency of self-help terminal equipment handling bank business.
S307：According to the ID card No. of user, the history service data of the user are obtained from background server.
Specifically, self-help terminal equipment using the step S301 users got ID card No., from background server
Database in inquire about the corresponding history service data of the ID card No..
History service data include the account balance of user, the type of service handled and transaction data etc..Whenever user
Banking is completed to handle, background server according to when the history service data of secondary service data updating the user that handle, and
Refreshing is stored in the database of background server.
S308：By the analysis of the history service data to user, the financial situation and behavioural characteristic of the user are determined.
Specifically, self-help terminal equipment is to the intellectual analysis of the history service data of user, according to account balance and transaction
Data can determine the financial situation of the user, and the behavioural characteristic etc. of the user is determined according to type of service.If for example, history industry
The type of service included in business data includes the business of purchase finance product, and the industry that the business is included in history service data
The accounting of business total amount reaches predetermined accounting threshold value, then the behavioural characteristic for confirming the user is purchase finance product, and into one
Step is according to the type of finance product and the analysis of the amount of money bought to the user in history service data, it may be determined that the user's
Behavioural characteristic further includes the finance product type specifically having a preference for and purchase amount.
S309：The service product to be matched according to the financial situation and behavioural characteristic of user, selection with the user.
Specifically, self-help terminal equipment is according to the financial situation and behavioural characteristic of the step S308 users analyzed, from
The service product that selection matches with the user in the service product that current bank is released.
S310：The information of service product is pushed to user by interactive interface.
Specifically, the information of the step S309 service products determined is pushed to use by self-help terminal equipment by interactive interface
Family.
In embodiments of the present invention, self-help terminal equipment is realized according to user by above-mentioned steps S307 to step S310
History service data intelligent the service product that matches of push and user so that the service propelling of bank more has
Targetedly, the success rate of banking sale is effectively improved.
In the present embodiment, user is before using self-help terminal equipment handling bank business, beforehand through access target net
Page fills in pre-fill list information, and submits to background server so that background server determines corresponding according to the pre-fill list information
Business index information, and the business index information and pre-fill list information association are preserved, when user is done using self-help terminal equipment
When managing banking, self-help terminal equipment asks the user pre- according to business index information input by user to background server
The pre-fill list information first filled in, and after asking successfully, corresponding business handling flow is started according to the pre-fill list information, from
And cause user when using self-help terminal equipment, it can be eliminated directly according to pre-fill list information handling bank business certainly
The process of the business datum on terminal device needed for typing business handling is helped, so as to save the business handling time, improves business
Handle efficiency, and the queuing time of user can be effectively reduced in the case where self-help terminal equipment is limited, bank without
More self-help terminal equipments are added, reduce the cost input of bank.Meanwhile provide what is matched for different user groups
Interactive interface so that the user group of each age level can rapidly adapt to and accept business the operation interface handled,
While improving the satisfaction of user, the phenomenon largely waited in line is avoided, further increases and passes through self-help terminal equipment
The efficiency of handling bank business, and the industry to be matched by the push of the history service data intelligent according to user and user
Business product so that the service propelling of bank more has specific aim, effectively improves the success rate of banking sale.
It is to be understood that the size of the sequence number of each step is not meant to the priority of execution sequence, each process in above-described embodiment
Execution sequence should determine that the implementation process without tackling the embodiment of the present invention forms any limit with its function and internal logic
It is fixed.
A kind of method of business processing is essentially described above, a kind of device of business processing will be retouched in detail below
State.
Embodiment three：
Fig. 4 is a kind of structure diagram of the device for business processing that the embodiment of the present invention three provides, for convenience of description,
It illustrate only and the relevant part of the embodiment of the present invention.A kind of exemplary devices of business processing of Fig. 4 can be previous embodiment
The executive agent of the method for one business processing provided.A kind of exemplary devices of business processing of Fig. 4 include：Acquisition module 41,
Request module 42, ask successfully module 43 and business handling module 44, and each function module describes in detail as follows：
Acquisition module 41, for obtaining the business index information of user, wherein, business index information is by background server root
User is determined and provided to according to pre-fill list information to preserve, which is filled out by user beforehand through access target webpage
Write and submit to background server, background server preserves business index information and pre-fill list information association；
Request module 42, for sending pre-fill list request message to background server, wherein, the pre-fill list request message bag
Index information containing business；
Successfully module 43 are asked, if the request success message for receiving background server return, according to the request
Success message obtains pre-fill list information；
Business handling module 44, for completing corresponding business handling flow according to pre-fill list information.
Each module realizes the process of respective function in a kind of device of business processing provided in this embodiment, specifically refers to
The description of foregoing embodiment illustrated in fig. 1, details are not described herein again.
It was found from a kind of exemplary devices of business processing of above-mentioned Fig. 4, in the present embodiment, user is set using self-aided terminal
Before standby handling bank business, pre-fill list information is filled in beforehand through access target webpage, and submit to background server so that
Background server determines corresponding business index information according to the pre-fill list information, and the business index information and pre-fill list are believed
Breath association preserves, and when user uses self-help terminal equipment handling bank business, self-help terminal equipment is according to industry input by user
It is engaged in index information, the pre-fill list information that the user is pre-filled with is asked to background server, and after asking successfully, according to this
Pre-fill list information starts corresponding business handling flow, so that user is when using self-help terminal equipment, can direct root
According to pre-fill list information handling bank business, the mistake of the business datum on self-help terminal equipment needed for typing business handling is eliminated
Journey, so as to save the business handling time, improves business handling efficiency, and can in the case where self-help terminal equipment is limited
The queuing time of user is effectively reduced, bank reduces the cost input of bank without more self-help terminal equipments are added.
Example IV：
Fig. 5 is a kind of structure diagram of the device for business processing that the embodiment of the present invention four provides, for convenience of description,
It illustrate only and the relevant part of the embodiment of the present invention.A kind of exemplary devices of business processing of Fig. 5 can be previous embodiment
The executive agent of the method for two business processings provided.A kind of exemplary devices of business processing of Fig. 5 include：Acquisition module 51,
Request module 52, ask successfully module 53 and business handling module 54, and each function module describes in detail as follows：
Acquisition module 51, for obtaining the business index information of user, wherein, business index information is by background server root
User is determined and provided to according to pre-fill list information to preserve, which is filled out by user beforehand through access target webpage
Write and submit to background server, background server preserves business index information and pre-fill list information association；
Request module 52, for sending pre-fill list request message to background server, wherein, the pre-fill list request message bag
Index information containing business；
Successfully module 53 are asked, if the request success message for receiving background server return, according to the request
Success message obtains pre-fill list information；
Business handling module 54, for completing corresponding business handling flow according to pre-fill list information.
Further, business index information includes identity information or business serial number.
Further, the device of the business processing further includes：
Request failure module 55, if for asking to fail, the pre-fill list Quick Response Code by scanning user's offer obtains pre-
Single information is filled out, wherein, which is corresponded to generation by background server when user fills in the pre-fill list information, and is carried
Supply user to preserve, pre-fill list Quick Response Code includes pre-fill list information.
Further, business handling module 54 includes：
Identity card scans submodule 561, for the identity card by scanning the user, obtains the legal body of the user
Part information, wherein, the legal identity information includes the ID card No. of the user and the legal head image data of the user；
Head portrait gathers submodule 562, for gathering the face image data of the user；
Authentication submodule 563, for according to the face image data and the legal head image data, to the use
Family carries out authentication；
Age acquisition submodule 564, if for authentication success, according to obtaining the ID card No.
The age information of user；
Interphase match submodule 565, for according to the age information, being selected and the age from the interface database to prestore
The interactive interface of information match；
Interface display submodule 566, for showing the interactive interface in display window.
Further, business handling module 54 further includes：
Historical data acquisition submodule 571, for the ID card No. according to user, the user is obtained from background server
History service data；
Historical data analysis module 572, for by the analysis to history service data, determine user financial situation and
Behavioural characteristic；
Service product matched sub-block 573, for the financial situation and behavioural characteristic according to user, selection and the user's phase
Matched service product；
Service product pushes submodule 574, for the information of service product to be pushed to user by interactive interface.
Each module realizes the process of respective function in a kind of device of business processing provided in this embodiment, specifically refers to
The description of earlier figures 2 and embodiment illustrated in fig. 3, details are not described herein again.
It was found from a kind of exemplary devices of business processing of above-mentioned Fig. 5, in the present embodiment, user is set using self-aided terminal
Before standby handling bank business, pre-fill list information is filled in beforehand through access target webpage, and submit to background server so that
Background server determines corresponding business index information according to the pre-fill list information, and the business index information and pre-fill list are believed
Breath association preserves, and when user uses self-help terminal equipment handling bank business, self-help terminal equipment is according to industry input by user
It is engaged in index information, the pre-fill list information that the user is pre-filled with is asked to background server, and after asking successfully, according to this
Pre-fill list information starts corresponding business handling flow, so that user is when using self-help terminal equipment, can direct root
According to pre-fill list information handling bank business, the mistake of the business datum on self-help terminal equipment needed for typing business handling is eliminated
Journey, so as to save the business handling time, improves business handling efficiency, and can in the case where self-help terminal equipment is limited
The queuing time of user is effectively reduced, bank reduces the cost input of bank without more self-help terminal equipments are added.
Meanwhile the interactive interface to match is provided for different user groups so that the user group of each age level can be fast
Speed adapts to and the operation interface handled of accepting business, and while the satisfaction of user is improved, avoids what is largely waited in line
Phenomenon, further increases the efficiency by self-help terminal equipment handling bank business, and passes through the history industry according to user
The service product that the push of business data intelligent matches with user so that the service propelling of bank more has specific aim, has
Effect improves the success rate of banking sale.
Embodiment five：
Fig. 6 is the schematic diagram for the self-help terminal equipment that the embodiment of the present invention five provides.As shown in fig. 6, the embodiment from
Terminal device 6 is helped to include：Processor 60, memory 61 and it is stored in the memory 61 and can be on the processor 60
The computer program 62 of operation, such as business processing program.The processor 60 is realized when performing the computer program 62
State the step in the embodiment of the method for each business processing, such as the step S101 to step S104 shown in Fig. 1.It is alternatively, described
Processor 60 realizes the function of each module/submodule in above-mentioned each device embodiment when performing the computer program 62, such as
Module 41 shown in Fig. 4 to module 44 function.
Exemplary, the computer program 62 can be divided into one or more module/units, it is one or
Multiple module/units are stored in the memory 61, and are performed by the processor 60, to complete the present invention.Described one
A or multiple module/units can be the series of computation machine programmed instruction section that can complete specific function, which is used for
Implementation procedure of the computer program 62 in the self-help terminal equipment 6 is described.For example, the computer program 62 can be with
It is divided into acquisition module, request module, asks successfully module and business handling module, each module concrete function is as follows：
Acquisition module, for obtaining the business index information of user, wherein, business index information by background server according to
Pre-fill list information is determined and provided to user's preservation, which is filled in by user beforehand through access target webpage
And background server is submitted to, background server preserves business index information and pre-fill list information association；
Request module, for sending pre-fill list request message to background server, wherein, which includes
Business index information；
Ask successfully module, if for receive background server return request success message, according to the request into
Work(message obtains pre-fill list information；
Business handling module, for completing corresponding business handling flow according to pre-fill list information.
Further, business index information includes identity information or business serial number.
Further, the computer program 62 can also be divided into：
Request failure module, if for asking to fail, the pre-fill list Quick Response Code provided by scanning user obtains pre-fill
Single information, wherein, which is corresponded to generation by background server when user fills in the pre-fill list information, and is provided
Preserved to user, pre-fill list Quick Response Code includes pre-fill list information.
Further, business handling module includes：
Identity card scans submodule, for the identity card by scanning the user, obtains the legal identity of the user
Information, wherein, the legal identity information includes the ID card No. of the user and the legal head image data of the user；
Head portrait gathers submodule, for gathering the face image data of the user；
Authentication submodule, for according to the face image data and the legal head image data, to the user
Carry out authentication；
Age acquisition submodule, if for authentication success, the use is obtained according to the ID card No.
The age information at family；
Interphase match submodule, for according to the age information, selecting to believe with the age from the interface database to prestore
The matched interactive interface of manner of breathing；
Interface display submodule, for showing the interactive interface in display window.
Further, business handling module further includes：
Historical data acquisition submodule, for the ID card No. according to user, obtains the user's from background server
History service data；
Historical data analysis submodule, for by the analysis to history service data, determine user financial situation and
Behavioural characteristic；
Service product matched sub-block, for the financial situation and behavioural characteristic according to user, selection and the user's phase
The service product matched somebody with somebody；
Service product pushes submodule, for the information of service product to be pushed to user by interactive interface.
The self-help terminal equipment 6 can be the needs such as desktop PC, notebook, palm PC and cloud server
The equipment for carrying out business processing, it can be specifically bluetooth equipment.The self-help terminal equipment 6 may include, but be not limited only to, place
Manage device 60, memory 61.It will be understood by those skilled in the art that Fig. 5 is only the example of self-help terminal equipment 6, do not form
Restriction to self-help terminal equipment 6, can be included than illustrating more or fewer components, either combine some components or not
Same component, such as the self-help terminal equipment 6 can also include input-output equipment, network access equipment, bus etc..
Alleged processor 60 can be central processing unit (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), application-specific integrated circuit
(Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field-
Programmable Gate Array, FPGA) either other programmable logic device, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor can also be any conventional processor
Deng.
The memory 61 can be the internal storage unit of the self-help terminal equipment 6, such as self-help terminal equipment 6
Hard disk or memory.The memory 61 can also be the External memory equipment of the self-help terminal equipment 6, such as the self-service end
The plug-in type hard disk being equipped with end equipment 6, intelligent memory card (Smart Media Card, SMC), secure digital (Secure
Digital, SD) card, flash card (Flash Card) etc..Further, the memory 61 can also both include described self-service
The internal storage unit of terminal device 6 also includes External memory equipment.The memory 61 is used to store the computer program
And other programs and data needed for the self-help terminal equipment 6.The memory 61 can be also used for temporarily storing
Data through exporting or will export.
It is apparent to those skilled in the art that for convenience of description and succinctly, only with above-mentioned each work(
Can unit, module division progress for example, in practical application, can be as needed and by above-mentioned function distribution by different
Functional unit, module are completed, i.e., the internal structure of described device are divided into different functional units or module, more than completion
The all or part of function of description.Each functional unit, module in embodiment can be integrated in a processing unit, also may be used
To be that unit is individually physically present, can also two or more units integrate in a unit, it is above-mentioned integrated
Unit can both be realized in the form of hardware, can also be realized in the form of SFU software functional unit.In addition, each function list
Member, the specific name of module are not limited to the protection domain of the application also only to facilitate mutually distinguish.Said system
The specific work process of middle unit, module, may be referred to the corresponding process in preceding method embodiment, details are not described herein.
In the above-described embodiments, the description to each embodiment all emphasizes particularly on different fields, and is not described in detail or remembers in some embodiment
The part of load, may refer to the associated description of other embodiments.
Those of ordinary skill in the art may realize that each exemplary list described with reference to the embodiments described herein
Member and algorithm steps, can be realized with the combination of electronic hardware or computer software and electronic hardware.These functions are actually
Performed with hardware or software mode, application-specific and design constraint depending on technical solution.Professional technician
Described function can be realized using distinct methods to each specific application, but this realization is it is not considered that exceed
The scope of the present invention.
In embodiment provided by the present invention, it should be understood that disclosed device/terminal device and method, can be with
Realize by another way.For example, device described above/terminal device embodiment is only schematical, for example, institute
The division of module or unit is stated, is only a kind of division of logic function, there can be other dividing mode when actually realizing, such as
Multiple units or component can combine or be desirably integrated into another system, or some features can be ignored, or not perform.Separately
A bit, shown or discussed mutual coupling or direct-coupling or communication connection can be by some interfaces, device
Or INDIRECT COUPLING or the communication connection of unit, can be electrical, machinery or other forms.
The unit illustrated as separating component may or may not be physically separate, be shown as unit
The component shown may or may not be physical location, you can with positioned at a place, or can also be distributed to multiple
In network unit.Some or all of unit therein can be selected to realize the mesh of this embodiment scheme according to the actual needs
's.
In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, can also
That unit is individually physically present, can also two or more units integrate in a unit.Above-mentioned integrated list
Member can both be realized in the form of hardware, can also be realized in the form of SFU software functional unit.
If the integrated module/unit realized in the form of SFU software functional unit and as independent production marketing or
In use, it can be stored in a computer read/write memory medium.Based on such understanding, the present invention realizes above-mentioned implementation
All or part of flow in example method, can also instruct relevant hardware to complete, the meter by computer program
Calculation machine program can be stored in a computer-readable recording medium, the computer program when being executed by processor, it can be achieved that on
The step of stating each embodiment of the method.Wherein, the computer program includes computer program code, the computer program generation
Code can be source code form, object identification code form, executable file or some intermediate forms etc..The computer-readable medium
It can include：Any entity or device, recording medium, USB flash disk, mobile hard disk, the magnetic of the computer program code can be carried
Dish, CD, computer storage, read-only storage (ROM, Read-Only Memory), random access memory (RAM,
Random Access Memory), electric carrier signal, telecommunication signal and software distribution medium etc..It is it should be noted that described
The content that computer-readable medium includes can carry out appropriate increasing according to legislation in jurisdiction and the requirement of patent practice
Subtract, such as in some jurisdictions, according to legislation and patent practice, computer-readable medium does not include electric carrier signal and electricity
Believe signal.
Embodiment described above is merely illustrative of the technical solution of the present invention, rather than its limitations；Although with reference to foregoing reality
Example is applied the present invention is described in detail, it will be understood by those of ordinary skill in the art that：It still can be to foregoing each
Technical solution described in embodiment is modified, or carries out equivalent substitution to which part technical characteristic；And these are changed
Or replace, the essence of appropriate technical solution is departed from the spirit and scope of various embodiments of the present invention technical solution, should all
Within protection scope of the present invention.
Claims (10)
- A kind of 1. method of business processing, it is characterised in that the described method includes：The business index information of user is obtained, wherein, the business index information is true according to pre-fill list information by background server Determine and be supplied to the user to preserve, the pre-fill list information is filled in simultaneously by the user beforehand through access target webpage The background server is submitted to, the background server protects the business index information and the pre-fill list information association Deposit；Pre-fill list request message is sent to the background server, wherein, the pre-fill list request message includes the business rope Fuse ceases；If receiving the request success message that the background server returns, obtained according to the request success message described pre- Fill out single information；Corresponding business handling flow is completed according to the pre-fill list information.
- 2. the method as described in claim 1, it is characterised in that the business index information includes identity information or Business Stream Water number.
- 3. the method as described in claim 1, it is characterised in that described to send pre-fill list request message to the background server Afterwards, and before the corresponding business handling flow according to pre-fill list information completion, the method further includes：If receiving the request failure message that the background server returns, the pre-fill list two provided by scanning the user Tie up code and obtain the pre-fill list information, wherein, the pre-fill list Quick Response Code fills in institute by the background server in the user Generation is corresponded to when stating pre-fill list information, and is supplied to the user to preserve, the pre-fill list Quick Response Code is believed comprising the pre-fill list Breath.
- 4. such as claims 1 to 3 any one of them method, it is characterised in that described according to pre-fill list information completion pair The business handling flow answered includes：By scanning the identity card of the user, the legal identity information of the user is obtained, wherein, the legal identity information The legal head image data of ID card No. and the user including the user；Gather the face image data of the user；According to the face image data and the legal head image data, authentication is carried out to the user；If the authentication success, the age information of the user is obtained according to the ID card No.；According to the age information, the interactive interface that selection matches with the age information from the interface database to prestore；The interactive interface is shown in display window.
- 5. method as claimed in claim 4, it is characterised in that it is described the interactive interface is shown in display window after, It is described to be further included according to the corresponding business handling flow of pre-fill list information completion：According to the ID card No., from the history service data of the background server acquisition user；By the analysis to the history service data, the financial situation and behavioural characteristic of the user are determined；The service product to be matched according to the financial situation and the behavioural characteristic, selection with the user；The information of the service product is pushed to the user by the interactive interface.
- 6. a kind of device of business processing, it is characterised in that described device includes：Acquisition module, for obtaining the business index information of user, wherein, the business index information by background server according to Pre-fill list information is determined and provided to the user and preserves, and the pre-fill list information is by the user beforehand through access target net Page is filled in and submits to the background server, and the background server is by the business index information and the pre-fill list Information association preserves；Request module, for sending pre-fill list request message to the background server, wherein, the pre-fill list request message bag Containing the business index information；Successfully module is asked, if the request success message returned for receiving the background server, according to the request Success message obtains the pre-fill list information；Business handling module, for completing corresponding business handling flow according to the pre-fill list information.
- 7. device as claimed in claim 6, it is characterised in that described device further includes：Request failure module, if the request failure message returned for receiving the background server, by described in scanning The pre-fill list Quick Response Code that user provides obtains the pre-fill list information, wherein, the pre-fill list Quick Response Code is by the background service Device corresponds to generation when the user fills in the pre-fill list information, and is supplied to the user to preserve, the pre-fill list two dimension Code includes the pre-fill list information.
- 8. device as claimed in claims 6 or 7, it is characterised in that the business handling module includes：Identity card scans submodule, for the identity card by scanning the user, obtains the legal identity information of the user, Wherein, the legal identity information includes the ID card No. of the user and the legal head image data of the user；Head portrait gathers submodule, for gathering the face image data of the user；Authentication submodule, for according to the face image data and the legal head image data, being carried out to the user Authentication；Age acquisition submodule, if for authentication success, obtains the user's according to the ID card No. Age information；Interphase match submodule, for according to the age information, selection and the age information phase from the interface database to prestore Matched interactive interface；Interface display submodule, for showing the interactive interface in display window.
- 9. a kind of self-help terminal equipment, including memory, processor and it is stored in the memory and can be in the processing The computer program run on device, it is characterised in that the processor realizes such as claim 1 when performing the computer program The step of to any one of 5 the method.
- 10. a kind of computer-readable recording medium, the computer-readable recording medium storage has computer program, its feature exists In when the computer program is executed by processor the step of realization such as any one of claim 1 to 5 the method.
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