CN107358549B - Whole journey tourism all-state data center management system - Google Patents
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Abstract
The invention discloses a whole journey tourism all-state data center management system which comprises a cloud computing end, a cloud storage end, a tourist end, an agency end, a third party certification end and a supervision end, wherein the cloud computing end is connected with the agency end; the cloud computing end reads corresponding information from the cloud storage end according to the tourist information of the tourist end, and generates tourist recommendation information according to the tourist information; the cloud computing end generates regional travel recommendation information according to the tourist information, the real evaluation information and the real actual travel information, and sends the regional travel recommendation information to the corresponding tourist end; and the supervision end determines whether to send processing information to the agency end or not according to the supervision information. The invention breaks through the traditional tourism mode, so that tourists can obtain more real and objective whole journey tourism information, and in the whole journey tourism process, the tourists, the tourism agency and the tourism supervision mechanism can also share related information in time, and timely and effective verification, tracking and feedback are formed, thereby improving and optimizing the whole tourism state environment.
Description
Technical Field
The invention relates to a tourism data management system, in particular to a whole journey tourism all-state data center management system.
Background
According to the traditional travel mode, people can obtain travel information through a familiar or familiar friend circle or travel agency, and the obtained travel information is quite limited in view of the information limitation of the friend circle or the travel agency. And in whole journey tourism in-process, also can't in time share relevant information between visitor, tourism agency, the tourism supervisory organization, lead to the problem that the visitor took place in the tourism process can't obtain timely solution, also can't form effectual verification, pursuit, feedback in addition, just also can't promote effectively, optimize tourism attitude environment.
Disclosure of Invention
In view of the above, the present invention provides a system for managing a whole journey tourism all-state data center, which can timely and effectively verify, track and feed back relevant information during the whole journey tourism, and effectively improve and optimize a tourism state environment.
In order to achieve the above purpose, the solution of the invention is:
the whole journey tourism all-state data center management system comprises a cloud service end and a user end, wherein the cloud service end comprises a cloud computing end and a cloud storage end, and the user end comprises a tourist end, an agency end, a third party authentication end and a supervision end;
a guest end: the method comprises the steps of sending tourist information, evaluation information, actual tourism information and reference information to a cloud computing terminal; after the tourist end sends tourist information and a tourism request to the agency end, the electronic contract generated by the agency end is confirmed;
agency side: generating an electronic contract after receiving the request of the guest end, and sending the electronic contract to a third party authentication end;
the third party authentication end: receiving an electronic contract sent by an agency end, authenticating the electronic contract, and sending the generated authenticated electronic contract to the agency end and a cloud storage end;
the cloud computing terminal identifies the authenticity of the evaluation information and the actual tourism information according to the actual tourism information;
the cloud computing end reads corresponding information from the cloud storage end according to the tourist information of the tourist end, and generates tourist recommendation information according to the tourist information; the cloud computing end generates regional travel recommendation information according to the tourist information, the real evaluation information and the real actual travel information, and sends the regional travel recommendation information to the corresponding tourist end;
the cloud computing end generates regional travel evaluation information according to the real evaluation information, generates supervision information according to the authentication electronic contract, the regional travel evaluation information and the real actual travel information, and the supervision end determines whether to send processing information to the agency end or not according to the supervision information.
After the scheme is adopted, the invention has the following beneficial effects: the scheme breaks through the traditional tourism mode, so that a tourist user can obtain the whole journey tourism information, and the tourism information is not limited to a friend circle or a travel agency but comes from a more real and objective information channel; in the whole travel process, the tourists, the travel agency and the travel supervision mechanism can share related information in time, so that the problems of the tourists in the travel process can be verified, tracked and fed back in time and effectively, and the whole travel state environment is promoted and optimized.
Detailed Description
In order to further explain the technical solution of the present invention, the present invention is explained in detail by the following specific examples.
The whole journey tourism all-state data center management system mainly comprises a cloud server and a client, wherein the server and the client are operated by a whole journey tourism all-state data center management method, which is specifically as follows.
The cloud server mainly comprises a cloud computing end and a cloud storage end.
The cloud computing end mainly comprises an image processing module, a data processing module and a user authentication module. The picture processing module is mainly used for extracting picture information such as sight spot outlines, characters in scenes, themes, keywords, picture shooting addresses and picture shooting time in various pictures and storing the picture information in a sight spot database at a cloud storage end in a classified manner. For example, the picture information of sight 1 is stored in the sight 1 database, the picture information of sight 2 is stored in the sight 2 database, and so on. The data processing module is mainly used for processing various information sent by the user side, sending a processing result to the corresponding user side and sending the processing result to the corresponding database in the cloud storage side for storage. The user authentication module authenticates the identities of various users such as a tourist end, an agency end, a third party authentication end and a monitoring end respectively according to information stored in databases of the cloud storage end, and confirms whether the user is authorized to perform corresponding operations such as inquiring, information issuing and information receiving. The agency refers to a travel agency such as a travel agency. The third party certification end is mainly used for the third party with certification qualification to certify the related behaviors, services and the like of the agency mechanism according to the permission, authorization, operation range and the like of the related parties. The supervision end is mainly used for supervising the related behaviors, businesses and the like of the agency and the like by other supervision organization users with supervision authorities, such as tourism bureaus, business bureaus, governments at all levels and the like, government agencies, industry associations and the like.
The cloud storage end comprises a tourist database, a scenic spot database and a service database. The tourist database is used for storing the relevant information sent by each tourist terminal. The scenic spot database stores scenic spot information and scenic spot line flow information, wherein the scenic spot information comprises landscape pictures, scenic spot ticketing, scenic spot browsing lines and evaluation information. The cloud storage end is mainly used for storing relevant information in a classified mode according to geographic positions, subjects, time and the like. The service database is used for storing the relevant information of the travel agency and the agency service. Meanwhile, the information stored in the tourist database, the scenic spot database and the service data is correlated, and mainly the tourist information, the tourist journey, the scenic spot information related to the tourist journey and the service information of a certain tourist are correlated. The sight information of a certain area is correlated. Therefore, the cloud computing end and the data processing module can quickly look up the relevant information.
The user side is used for the operation of various users and mainly comprises a guest side, an agency side, a third party certification side and a supervision side.
The tourist end mainly sets or collects various tourist information, evaluation information, scenic spot information, actual tourism information and the like. The tourist end can adopt the existing smart phone, IPAD, motion bracelet, motion arm ring etc. and mainly includes input interface, display interface, orientation module and record storage module etc..
And the tourist end sends the tourist information, the evaluation information, the actual tourism information and the reference information to the cloud computing end. The tourist information mainly comprises identity information and tourist service information. The identity information mainly comprises identity information such as a mobile phone number of the tourist, various certificate numbers of the tourist, a mailbox of the tourist, a user name of the tourist, a password of the tourist, an electronic contract number of the tourist and the like. The travel service information mainly comprises travel time, travel destination, travel itinerary, travel ticket related to the travel itinerary, sight spot ticket related to the travel itinerary, travel preference, physical conditions of tourists, travel expenses and the like. Travel ticket business related to the travel itinerary mainly comprises air tickets, passports, visas and the like for traveling to and from scenic spots. The scenic spot ticketing related to the travel itinerary mainly comprises scenic spot tickets and the like for browsing scenic spots. The physical condition of the guest includes age, sex, health, etc. Through the identity information, after the identity authentication of the user authentication module, the tourists can perform corresponding operation through the tourists and perform corresponding information interaction with other users and the cloud service side. The evaluation information mainly includes the evaluation of the tourist on the service content related to the electronic contract, such as good evaluation, bad evaluation, suggestion and the like. The scenery spot information mainly comprises scenery spot names, scenery spot pictures, scenery spot locations, time and the like. The actual travel information mainly comprises scenic spot pictures, scenic spot along-way information, tourist motion data, tourist motion tracks and the like uploaded by tourists in real time. The review information mainly includes various requests, inquiries and retrieval information sent by the tourists to the cloud server, the agency, the supervision and other tourists through the tourists, for example: inquiring which agency, inquiring agency price, inquiring scenic spot line, requesting supervision processing, inquiring supervision result, inquiring tourism strategy and price of other tourists and the like.
And the cloud computing end receives the tourist information, classifies the tourist information and then correspondingly sends the classified information to the tourist database of the cloud storage end for storage, and similarly, the classification can be classified into each tourist item as described above.
And the cloud computing terminal receives the evaluation information, classifies the evaluation information and then correspondingly sends the evaluation information to the scenic spot database of the cloud storage terminal for storage. The cloud computing end receives the actual tourism information, the actual tourism information is correspondingly sent to the scenic spot database of the cloud storage end to be stored after being classified, and meanwhile, the data processing module of the cloud computing end carries out grading marking on the authenticity of the evaluation information according to the actual tourism information. The actual travel information mainly comprises an actual travel positioning position based on global positioning, scene spot pictures shot on the spot and the like. The actual travel information picture processing module acquires relevant information, and the relevant information is analyzed by the data processing module and compared with travel routes in the authenticated travel contract to judge whether the travel routes are consistent or whether the travel routes are changed. And if the two are consistent, marking a star credibility symbol for the evaluation information. If the travel journey is changed, the data processing module respectively sends a request of journey change descriptions to the tourist end and the agency end, analyzes and judges the journey change descriptions replied by the tourist end and the agency end, and marks a star credibility symbol on the evaluation information if the journey change descriptions replied by the tourist end and the agency end are consistent; if the travel change descriptions returned by the two methods do not match, the evaluation information is not marked with a reliability symbol. If the travel change descriptions returned by the guest end and the agency end do not conform to each other and a plurality of travel change descriptions from different guest ends or users conform to each other, a star credibility symbol is added to the plurality of evaluation information respectively. Therefore, the authenticity of the evaluation information is objectively judged and corresponding credibility grading marking is carried out through the mode. And when the authenticity evaluation information of the set user terminal reaches the set condition, increasing a star credibility symbol, and improving the credibility level of the user terminal. For example, the confidence symbol may be increased or decreased according to the travel itinerary of the guest end or the travel contract, specifically set as follows: if the guest end provides one or more pieces of authenticity evaluation information in a travel trip or a travel contract, the guest end can obtain a symbol of credibility of one star. If the tourist end provides one or more pieces of authenticity evaluation information in another journey or another travel contract, the tourist end can obtain the credibility symbol of one star again. On the contrary, if the guest end provides one or more pieces of unreal evaluation information in one travel trip or one travel contract, the guest end reduces the credibility symbol of one star. And when the credibility symbols of the tourists are set to be negative, correspondingly limiting or limiting the authorities of the tourists for issuing information and sharing other information, or correspondingly improving the service cost of the tourists, or sequencing all processing requests of the tourists.
When the poor evaluation content of the evaluation information with the credibility of a certain agency mechanism end exceeds a set number of times, a set level and/or a set type, the data processing module sends a monitoring request to the monitoring end, the monitoring end receives the monitoring request and then respectively sends query requests to the data processing module and the agency mechanism end, and the data processing module calls corresponding information from the cloud storage end according to the query requests and sends the information to the monitoring end. The monitoring end integrates the related information and the proxy mechanism end reply information and then determines whether to send processing information to the proxy mechanism end, and if the processing information is sent to the proxy mechanism end, the monitoring end simultaneously sends the processing information to the third party authentication end.
Similarly, the data processing module of the cloud computing end can also judge the truth of the actual travel information. And the data processing module compares the similarity between the pictures of the scenic spots and the like in the actual tourist information and the field pictures of the scenic spots, the field weather information of the scenic spots and the like according to the authentication electronic contract and the journey change information, so that the authenticity of the actual tourist information is judged, and the authenticity of the actual tourist information is labeled in a grading manner. Meanwhile, the credibility symbol of the tourist side providing the actual travel information can be set as described above, and the increase and decrease can be carried out according to the travel journey or the travel contract.
And the data processing module can also make the authentication electronic contract, the evaluation information and the actual travel information corresponding to each tourist information mutually associated, so that when a certain tourist sends a look-up information and a look-up request to the data processing module of the cloud computing end through the tourist end or the supervision end, the data processing module can call corresponding look-up content from the database corresponding to the cloud storage end and correspondingly send the look-up content to the tourist end and the supervision end.
The guest end can also send a processing request, guest information and evaluation information to the supervision end, and the supervision end is requested to investigate and process a certain agency mechanism. The monitoring end can then perform the investigation and processing as described above. And the supervisor end respectively sends the subsequent processing information to the tourist end and the data processing module. And the data processing module correspondingly sends the data to the cloud storage terminal.
Preferably, the data processing module sets the user of the guest end with higher credibility rating label as a priority user for the user of the guest end according to the guest information, the evaluation information, the actual travel information, the guest motion data and the guest motion track of the guest end. When a plurality of users of a plurality of guest ends respectively or simultaneously send various information to a cloud computing end, an agency end, a supervisor end and the like, processing items of the users with priority levels are preferentially arranged in an information processing sequence of the cloud computing end, the agency end and the supervisor end.
After the tourist end sends tourist information and a tourism request to the agency end, the agency end generates an electronic contract according to the tourist information and sends the electronic contract to the third-party authentication end. The third party certification end receives the electronic contract sent by the agency end and certifies the electronic contract according to whether each agency has the electronic seal for the electronic contract authorized by the travel bureau. And authentication codes of all agency mechanisms authenticated by a third party are stored in the cloud storage terminal. And the third-party authentication end processes whether the electronic contract passes the authentication or not according to whether the authentication code exists under each agency item or not, generates an authentication electronic contract and respectively sends the generated authentication electronic contract to the agency end and the cloud storage end.
And the agency side sends the authentication electronic contract to the guest side, and the guest side receives the authentication electronic contract and sends confirmation information of whether the authentication electronic contract is confirmed or not to the agency side. The guest end can confirm the authentication electronic contract by signing, stamping, pressing a fingerprint, replying confirmation information and the like.
And the agency side sends the confirmation result replied by the tourist side to the cloud storage side.
The monitoring end mainly refers to the associated information from the cloud storage end actively or according to the information sent by the guest end and the data processing module, and determines whether to send the processing information to the agency end.
Preferably, the cloud service end further comprises an authorization end, and the authorization end performs the following hierarchical authorization permission on the user of each guest end, namely the guest: the primary authorization permits each tourist in the same scenic spot to realize real-time interaction and share information; the intermediate authorization permission can realize real-time interaction of each tourist on the same journey and share information; the advanced authorization permission can enable tourists authorized by the advanced authorization to realize real-time interaction and share information, so that information of each scenic spot and the tourism journey can be shared, the tourists can select a tourism agency and can also group the tourism in a self-service way, and the tourists who do self-service tourism can adjust the tourism journey at any time. Through the hierarchical authorization permission, each tourist can refer to the scenic spot information and the scenic spot line flow information in the scenic spot database in real time from the cloud storage end through the tourist end according to the tourist information such as the tourist name, the mobile phone number and the like. Each tourist end can send an authorization request to other tourist ends through the authorization end, the other tourist ends accept or reject the authorization request, and the two tourists can realize real-time interaction, information sending and information sharing.
The data processing module of the cloud computing end reads corresponding information from the cloud storage end according to the tourist information of the tourist end, and generates tourist recommendation information according to the tourist information; and the data processing module of the cloud computing terminal generates regional travel recommendation information according to the tourist information, the real evaluation information and the real actual travel information, and sends the regional travel recommendation information to the tourist terminal corresponding to the query information. That is to say, the data processing module can customize reliable regional travel recommended itineraries, agency agencies, lodging, dining and the like according to the requirements of users at each guest end.
The data processing module of the cloud computing end generates supervision information according to the authentication electronic contract, the regional travel evaluation information and the real actual travel information, and the supervision end determines whether to send processing information to the agency end or not after inquiring related agency end and tourist end users according to the supervision information.
Preferably, the data processing module can also generate the hierarchical regional travel recommendation information according to the tourist information, and the primary regional travel recommendation information basically conforms to the travel time, the travel expense and the like in the tourist information. The medium-level region tourism recommendation information is customized according to tourism preference and physical conditions of tourists in the tourist information and the scenic spots of the region.
Preferably, the data processing module can send recommended travel change routes to the tourist end and the agency end respectively according to the tourist end or according to weather information and traffic information obtained in real time. The cloud computing end further comprises a journey management module, and the journey management module can receive related weather information and traffic information sent by each scenic spot, a weather forecast network related to the travel journey and a traffic information network in real time. The journey management module plans a plurality of adjacent scenic spots and a plurality of lines to be replaced according to weather information which is difficult to travel such as rainstorm, heavy snow, thick fog, high cold, high heat and landslide and traffic information which is difficult to pass such as traffic accidents, traffic jams, road repair, fire situations and disaster situations in each region, thereby generating a recommended and replaced journey. After the recommended replacement travel is confirmed by the tourist end and the agency end, information interaction processing is carried out through the cloud service end, the agency end and the like.
Preferably, the journey management module inquires about the travel journey before the change, the travel ticket related to the travel journey before the change and the sight spot ticket related to the travel journey before the change from the cloud storage terminal according to the recommended travel journey to provide a request for applying for ticket change, refunding, change and the like to the management module of the associated travel ticket and sight spot ticket, namely, ports corresponding to the official networks of the airlines, trains and motor cars, or sends the request to the airlines, trains and motor cars in a short message mode, and the request is sent out as above after being confirmed by the tourist terminal and the agency terminal. The travel management module receives the request processing results sent by the associated travel ticket and sight spot ticket management modules, and after the request processing results are confirmed by the tourist side and the agency side, the travel management module respectively carries out information interaction processing through the cloud service side, the agency side and the like.
Preferably, after the tourist side and the agency side confirm that the travel itinerary is recommended to be changed, the itinerary management module marks a change level change symbol on the travel itinerary before being changed according to the change time period and the change situation. Meanwhile, the change level symbols are correspondingly marked in the travel recommendation information and the regional travel recommendation information. The change level symbol is associated with the corresponding travel route before the change, and the weather information and the traffic information are changed. Therefore, the guest side and the agency side send a request for inquiring the relevant information to the data processing module of the cloud computing side by clicking the change level symbol, and the data processing module looks up the relevant information from the cloud storage side and sends the relevant information to the guest side and the agency side.
The above embodiments are not intended to limit the form and style of the present invention, and any suitable changes or modifications made by those skilled in the art should be considered as not departing from the scope of the present invention.
Claims (1)
1. Whole journey tourism all-state data center management system, its characterized in that: the cloud service end comprises a cloud computing end and a cloud storage end, and the user end comprises a guest end, an agency end, a third party authentication end and a monitoring end;
a guest end: the method comprises the steps of sending tourist information, evaluation information, actual tourism information and reference information to a cloud computing terminal; after the tourist end sends tourist information and a tourism request to the agency end, the electronic contract generated by the agency end is confirmed;
agency side: generating an electronic contract after receiving the request of the guest end, and sending the electronic contract to a third party authentication end;
the third party authentication end: receiving an electronic contract sent by an agency end, authenticating the electronic contract, and sending the generated authenticated electronic contract to the agency end and a cloud storage end;
the cloud computing terminal identifies the authenticity of the evaluation information and the actual tourism information according to the actual tourism information;
the cloud computing end reads corresponding information from the cloud storage end according to the tourist information of the tourist end, and generates tourist recommendation information according to the tourist information; the cloud computing end generates regional travel recommendation information according to the tourist information, the real evaluation information and the real actual travel information, and sends the regional travel recommendation information to the corresponding tourist end;
the cloud computing end generates regional travel evaluation information according to the real evaluation information, generates supervision information according to the authentication electronic contract, the regional travel evaluation information and the real actual travel information, and determines whether to send processing information to the agency end or not according to the supervision information;
the cloud computing end receives the evaluation information and correspondingly sends the evaluation information to a scenic spot database of the cloud storage end for storage; the cloud computing end receives the actual tourism information, the actual tourism information is correspondingly sent to the scenic spot database of the cloud storage end for storage after being classified, and the data processing module of the cloud computing end carries out grading marking on the authenticity of the evaluation information according to the actual tourism information; the actual travel information comprises an actual travel positioning position based on global positioning, a scene spot picture shot on the spot and a passing scene spot picture shot on the spot;
the real travel information picture processing module acquires relevant information, and the relevant information is analyzed by the data processing module of the cloud computing end and compared with travel routes in the authenticated travel contract of the third party authentication end to judge whether the travel routes are consistent or changed;
if the two are consistent, marking a star credibility symbol for the evaluation information; if the travel journey is changed, the data processing module respectively sends a request of journey change descriptions to the tourist end and the agency end, analyzes and judges the journey change descriptions replied by the tourist end and the agency end, and marks a star credibility symbol on the evaluation information if the journey change descriptions replied by the tourist end and the agency end are consistent; if the travel change descriptions returned by the two are not in accordance, the evaluation information is not marked with a reliability symbol; if the travel change descriptions replied by the guest end and the agency end do not conform to each other and a plurality of travel change descriptions from a plurality of guests or users at different guest ends conform to each other, respectively adding a star credibility symbol to the plurality of evaluation information;
on the contrary, if the tourist end provides one or more pieces of unreal evaluation information in one travel journey or one travel contract, the tourist end reduces the credibility symbol of one star; when the credibility symbols of the tourists are set to be negative, the authorities of the tourists for issuing information and sharing other information are correspondingly limited or limited, or the service cost of the tourists is correspondingly improved, or all processing requests of the tourists are ranked after being leaned on;
when the poor evaluation content of the evaluation information with the credibility of the agency mechanism end exceeds a set number of times, a set level or a set type, the data processing module sends a monitoring request to the monitoring end, and the monitoring end receives the monitoring request and then respectively sends query requests to the data processing module and the agency mechanism end;
the data processing module calls corresponding information from the cloud storage end according to the query request and sends the corresponding information to the monitoring end; the monitoring end integrates the related information and the proxy mechanism end reply information and then determines whether to send processing information to the proxy mechanism end, and if the processing information is sent to the proxy mechanism end, the monitoring end simultaneously sends the processing information to the third party authentication end.
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