CN107330707A - The supervisory systems of family endowment service provider - Google Patents
The supervisory systems of family endowment service provider Download PDFInfo
- Publication number
- CN107330707A CN107330707A CN201710453092.2A CN201710453092A CN107330707A CN 107330707 A CN107330707 A CN 107330707A CN 201710453092 A CN201710453092 A CN 201710453092A CN 107330707 A CN107330707 A CN 107330707A
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- old man
- service provider
- product
- evaluation
- microcontroller
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/012—Providing warranty services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
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- General Physics & Mathematics (AREA)
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The present invention relates to the family endowment technical field based on endowment robot, the specifically related to supervisory systems of family endowment service provider, it is used for the monitoring module that the sales behavior to service provider is supervised including being arranged on robot body, monitoring module includes service provider's monitoring unit, display unit, service evaluation unit, wireless launcher and microcontroller, service provider for entering and products thereof is supervised by service provider's monitoring unit, and server is fed back to again with reference to the evaluation of autonomous evaluation and old man to product by robot body, service provider for entering and products thereof is monitored again by server.The present invention reduces the probability having dust thrown into the eyes during old man's purchase product, reduces the economic loss of old man by being supervised to the service provider entered.
Description
Technical field
The present invention relates to the family endowment technical field based on endowment robot, and in particular to the prison of family endowment service provider
Guard system.
Background technology
China has become the most country of elderly population in the world, and the aging of China is a scale greatly and developed
Rapid process, the Aging Problem of China is very important, so the development of endowment service trade has huge opportunities and challenges.
The majority of old man colony are at retired state, are not limited by the time, and old man the sources of funds not
Difficulty, the sources of funds of old man are in old-age pension, savings and the patronage of sons and daughters, because the consumption potentiality of old man colony is huge, so
The market of old man colony is aimed in many service commercial cities.
Existing many service commercial cities are the distributions that product is carried out in the form of an old man drives another old man, are not had
Regular Sales Channel, and sales force blow it is a wild boast, old man's is flattered psychological and highly desirable healthy psychology,
So that old man is easy to buy various unpractical health treatments under the boasting of sales force, but after old man has bought product
It was found that when product is problematic, not in place due to being supervised to the service provider towards old man, old man needs to hand in again after certain expense
After-sales service could be carried out, after-sale service is poor, and after many commodity go wrong, service provider be can not find at all, old man is caused
Loss.
The content of the invention
The invention is intended to provide a kind of to carry out service provider's supervision using robot of supporting parents and independently evaluate product
The supervisory systems of family endowment service provider.
The supervisory systems of family endowment service provider in this programme, including be arranged on robot body for service provider
The monitoring module supervised of sales behavior, the monitoring module includes service provider's monitoring unit, display unit, service evaluation
Unit, wireless launcher and microcontroller：
Service provider's monitoring unit, is built-in with chartered service provider's essential information and meets the product information that old man uses, use
Matched in by service provider's essential information of entrance with the service provider's essential information registered, when service provider's information matches success
Afterwards, product information is matched with meeting the product information that old man uses, after the match is successful in product information, old man will be met
Service provider and product information transmission give the microcontroller；
Display unit, for being shown to the service provider from the microcontroller and product information, purchase is selected for old man；
Service evaluation unit, for multi collect old man's sound of speaking decibel value and pass to the microcontroller, be additionally operable to
The evaluation to product is filled in for old man；
Wireless launcher, for sending the evaluation of old man that the microcontroller draws to product；
Microcontroller, it is described for service provider's monitoring unit product information that the match is successful and service provider's information to be sent to
Display unit；It is additionally operable to analyze the product evaluation that the decibel value of the service evaluation unit and old man fill in, and will
The evaluation gone out is sent to wireless launcher；
Also include being used for server of the robot body to product evaluation for receiving the wireless launcher transmission, and in server
On according to the display of product evaluation monitoring service business and product.
The operation principle and beneficial effect of this programme are that service provider's monitoring unit is by the service provider's information newly entered and in advance
Built-in information is matched, and first the service provider newly entered is matched with chartered service provider during matching, then to new
The product for entering service provider's offer is matched with being generally adapted to the product information that old man uses, and service provider and products thereof matches
After success, service provider and products thereof is delivered to display unit and shown, it fails to match illustrates the qualification difference of the service provider not
Meet the requirements, first match the product of suitable most of old men, preliminary supervision is presented to the product information of old man.
Old man is when needing to do shopping or consuming, and old man can browse to various be adapted to certainly on the display unit of robot body
Oneself product information, the product that old man directly browses on the display unit is exactly the product after preliminary screening, and reduction is old
People browses to the probability of counterfeit and shoddy goods, and just its log-on message is verified when service provider enters, it is ensured that
The reliability of service provider, it is to avoid service provider only just vanishes from sight after a certain amount of product is sold, it is ensured that product has good sell
After service.
Old man is after product is bought, and service evaluation unit collects the decibel value of old man's sound of speaking, while by old man
The evaluation to product is made, the evaluation by the decibel value and old man of microcontroller combination old man's utterance voice to product is independently entered
Row analysis, analysis obtains attitude and evaluation of the old man to product.
Microcontroller is analyzed to obtained product evaluation information server is sent to by wireless launcher feedback, by servicing
Device carries out secondary supervision to server for entering and products thereof, directly superseded to evaluating bad product, prevent service provider and its
Product cheats the wealth of old man.
Allow old man to buy thing on robot body self-servicely, change the shopping mode of old man, allow old man to be more than
Commodity are bought in solid shop/brick and mortar store, make the life of old man more rich, also allow old man to enjoy the joy of life to the full, old man are also allowed with oneself
Consumption given a favor for society, the old age of old man is lived also can pass excellent and meaningful.
Further, in addition to personal information module, the personal information module is used to store the personal information of old man and gone through
History case-data, information sifting of the microcontroller in the personal information module goes out service provider and the production of suitable old man
Product.
Robot body according to the situation of old man by microcontroller to evaluation of the server feedback old man to product, by taking
It is engaged in device to be monitored service provider entered and products thereof, it is to avoid old man is because bad service provider and products thereof causes economic damage
Lose；Suitable service provider and product are filtered out according to the situation of indivedual old men, the quantity that old man browses is reduced, is ensureing that old man buys
To the commodity oneself wanted simultaneously, also avoid substantial amounts of browse and cause the dislike of old man.
Further, the monitoring module also includes being used to collect the complaint unit that old man appeals evidence, the complaint unit
Including speech recognition subelement and shooting subelement, the speech recognition subelement is used to gather voice card during old man's complaint
According to the shooting subelement is used to gather the image evidence that old man appeals object.
When the product that old man is unsatisfied with or bought to the product of purchase is not suitable for old man, old man can be to speech recognition
The reason for cell descriptions are appealed, and the image evidence of product is appealed by imaging subelement collection simultaneously, old man is discontented to product
Meaning can be appealed, it is ensured that the rights and interests of old man, and the warp caused can not be used again because buying inappropriate product by reducing old man
Ji loss.
Further, the service evaluation unit includes actively evaluating subelement and passive evaluation subelement, and the active is commented
Valency subelement is used for the decibel value of multi collect old man's sound of speaking, described to be used for by subunit for old man's input to product
Evaluate.
When robot body to product actively evaluate according to old man's situation, pass through front and rear multiple old man's sound of speaking
The contrast of the height of decibel value, and evaluation of the comprehensive old man to product, analysis obtain evaluation of the old man to product, it is ensured that machine
Human body can analyze the evaluation for obtaining old man to product.
Further, the speech recognition subelement and shooting subelement collect sound and image evidence be sent to it is described
Microcontroller, the reason for being appealed by the microcontroller combination sound and image evidence analysis old man, and by the microcontroller
The reason for old man is appealed is sent to the server by wireless launcher.
The evaluation of product evaluation and old man that robot body independently analyzes actively to product is combined, and is finally fed back to
Server, is exercised supervision by server according to the evaluation of product to the service provider entered, allows server to entering the prison of service provider
Superintend and direct more in place, reduces because the economic loss that service provider brings to old man.
Further, the subelement of actively evaluating is additionally operable to recognize the keyword disagreed in old man's voice, and passes to institute
State attitude of the microcontroller analysis old man to product.
The keyword in voice is analyzed by microcontroller, the reason for analyze disagreement, the problem of making old man can
To obtain solution more quickly and effectively.
Brief description of the drawings
Fig. 1 is the schematic block diagram of the embodiment of the present invention；
Fig. 2 is the schematic block diagram of service evaluation unit in Fig. 1；
Fig. 3 is the schematic block diagram of complaint unit in Fig. 1.
Embodiment
Below by embodiment, the present invention is further detailed explanation.
The supervisory systems of family endowment service provider is basic as shown in figure 1, the individual for the old man that is stored with personal information module
Information and history case data, monitoring module on robot body according to information in personal information module to service provider and
Its product is monitored, and monitoring module feeds back to the old man monitored to the evaluation of product the server positioned at backstage, by taking
Business device is monitored to service provider and products thereof, it is ensured that the quality of service provider and products thereof, reduces old man because purchase service provider
The economic loss that defective in quality product is caused is provided.
Chartered service provider's information is previously stored with service provider's monitoring unit and is adapted to what most of old men used
Product information, monitoring module to service provider when being monitored, and the registration of service provider of service provider's monitoring unit to newly entering is believed
Breath is matched, after in the log-on message for newly entering service provider, the match is successful, and service provider's monitoring unit is believed the product of service provider
Breath is matched again, and after the match is successful for product information, service provider's monitoring unit gives service provider and products thereof information transmission
Microcontroller, issues display unit by service provider and products thereof information by microcontroller and is shown, display unit can be selected
Realized with display screen, be available for old man to browse product information on the display unit in purchase.
When old man browses from display unit and finds oneself suitable product, old man can directly place an order purchase, old man
The a series of actions of purchase of placing an order can be completed directly by microprocessor control, when old man receives the product of purchase, be commented by service
Valency unit gathers old man and has just taken product and used the decibel value of the sound of speaking after product respectively, and allows old man to fill in product
Evaluation, allow microcontroller to carry out comprehensive analysis to the evaluation of decibel value and old man, and obtained evaluation result is sent into clothes
Be engaged on device, service provider and products thereof be monitored by server, when poor to product evaluation, then no longer allow the service provider after
Continuous enter browses purchase for old man, when preferable to the evaluation of product, then allows the corresponding service provider of the product to continue to enter and supply old man
Browse purchase.
When old man is unsatisfied with to the product of purchase to be needed to return goods or with service provider confront, old man is by appealing unit
The voice evidence and image evidence for the product for oneself needing to appeal are submitted, when old man appeals, as shown in figure 3, by speech recognition
Subelement collection old man treats the voice description information of complaint product, and the image for gathering product to be appealed by shooting subelement is believed
Breath, and voice description information and image information are sent to microcontroller, microcontroller is to voice description information and image information
Progress, which is analyzed, obtains the reason for old man appeals, and is sent to the service on backstage the reason for old man is appealed by wireless launcher
Device.
Service evaluation unit is in the decibel value of multi collect old man's sound of speaking, as shown in Fig. 2 passing through internal active
Evaluate when subelement receives product to old man and be acquired using the speech utterance decibel value after product, and identify simultaneously old
The keyword relevant with disagreement in people's voice, evaluation of the old man directly to product is gathered by internal passive evaluation subelement,
Evaluation by the decibel value of speech utterance, the keyword relevant with disagreement and old man to product is sent to microcontroller, front and rear
The decibel value difference that old man speaks twice exceedes certain threshold value and according to the keyword of disagreement, and independently analysis obtains old man to microcontroller
To the preliminary assessment of product, such as decibel value difference is more than 80 decibels, and the word of the Negation in language is more than more than 3, just
Can tentatively judge that old man is dissatisfied to product or service, tentatively judge evaluation of the old man to product be it is dissatisfied, when point
Shellfish value more than 100 decibels, and in language Negation word more than more than 5, can tentatively judge old man to product or
Service is very dissatisfied.
Microcontroller can realize that the single-chip microcomputer of such as STM32 series, shooting subelement can be adopted using existing single-chip microcomputer
Realized with existing camera.
Old man independently carries out browsing understanding to product to be purchased, and is directly acquainted with after point of purchase, without listening sale people
The introduction of member, old man can more rationally be done shopping, it is to avoid sales force to product exaggerates introductions, reduce because of
The situation of the unreal old man's loss caused of product information occurs.
Before old man is done shopping, the service provider entered is supervised by robot body, and combines old man's later stage
The evaluation of purchase product is supervised to service provider, and when allowing the old man to browse product and done shopping, the quality and confidence level of product are more
After height, old man's purchase product, robot body carries out preliminary active evaluation to product by the attitude of old man, obtains product and exists
Feedback in old man colony, and when the product that old man buys has problem, can also directly appeal, ensure that old man's is legal
Rights and interests, reduce old man because the purchase improper loss being subjected to of product.
Above-described is only that the known general knowledge such as concrete structure and characteristic is not made herein in embodiments of the invention, scheme
Excessive description., without departing from the structure of the invention, can be with it should be pointed out that for those skilled in the art
Several modifications and improvements are made, these should also be considered as protection scope of the present invention, these are implemented all without the influence present invention
Effect and practical applicability.The scope of protection required by this application should be based on the content of the claims, in specification
Embodiment etc. records the content that can be used for explaining claim.
Claims (6)
1. the supervisory systems of family endowment service provider, it is characterised in that：It is used for including being arranged on robot body to service provider
The monitoring module supervised of sales behavior, the monitoring module includes service provider's monitoring unit, display unit, service evaluation
Unit, wireless launcher and microcontroller：
Service provider's monitoring unit, is built-in with chartered service provider's essential information and meets the product information that old man uses, use
Matched in by service provider's essential information of entrance with the service provider's essential information registered, when service provider's information matches success
Afterwards, product information is matched with meeting the product information that old man uses, after the match is successful in product information, old man will be met
Service provider and product information transmission give the microcontroller；
Display unit, for being shown to the service provider from the microcontroller and product information, purchase is selected for old man；
Service evaluation unit, for multi collect old man's sound of speaking decibel value and pass to the microcontroller, be additionally operable to
The evaluation to product is filled in for old man；
Wireless launcher, for sending the evaluation of old man that the microcontroller draws to product；
Microcontroller, it is described for service provider's monitoring unit product information that the match is successful and service provider's information to be sent to
Display unit；It is additionally operable to analyze the product evaluation that the decibel value of the service evaluation unit and old man fill in, and will
The evaluation gone out is sent to wireless launcher；
Also include being used for server of the robot body to product evaluation for receiving the wireless launcher transmission, and in server
On according to the display of product evaluation monitoring service business and product.
2. the supervisory systems of family endowment service provider according to claim 1, it is characterised in that：Also include personal information mould
Block, the personal information module is used for the personal information and history case data for storing old man, and the microcontroller is according to described
Information sifting in personal information module goes out service provider and the product of suitable old man.
3. the supervisory systems of family endowment service provider according to claim 1, it is characterised in that：The monitoring module is also wrapped
The complaint unit that evidence is appealed for collecting old man is included, the complaint unit includes speech recognition subelement and shooting subelement,
The speech recognition subelement is used to gather voice evidence during old man's complaint, and the shooting subelement is used to gather old man's complaint
The image evidence of object.
4. the supervisory systems of family endowment service provider according to claim 1, it is characterised in that：The service evaluation unit
Including actively evaluating subelement and passive evaluation subelement, the subelement of actively evaluating is used for multi collect old man's sound of speaking
Decibel value, it is described to be used to input evaluation to product for old man by subunit.
5. the supervisory systems of family endowment service provider according to claim 3, it is characterised in that：Speech recognition is single
Member collects sound with shooting subelement handle and image evidence is sent to the microcontroller, by the microcontroller combination sound
The reason for being appealed with image evidence analysis old man, and sent out by wireless launcher the reason for by the microcontroller, old man is appealed
Give the server.
6. the supervisory systems of family endowment service provider according to claim 4, it is characterised in that：It is single that son is evaluated in the active
Member is additionally operable to recognize the keyword disagreed in old man's voice, and passes to attitude of the microcontroller analysis old man to product.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710453092.2A CN107330707A (en) | 2017-06-15 | 2017-06-15 | The supervisory systems of family endowment service provider |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710453092.2A CN107330707A (en) | 2017-06-15 | 2017-06-15 | The supervisory systems of family endowment service provider |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN107330707A true CN107330707A (en) | 2017-11-07 |
Family
ID=60194954
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710453092.2A Pending CN107330707A (en) | 2017-06-15 | 2017-06-15 | The supervisory systems of family endowment service provider |
Country Status (1)
| Country | Link |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108197863A (en) * | 2017-12-28 | 2018-06-22 | 重庆柚瓣家科技有限公司 | Product promotion sales platform based on robot |
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| CN105608600A (en) * | 2015-12-18 | 2016-05-25 | 焦点科技股份有限公司 | Method for evaluating and optimizing B2B seller performances |
| CN105894357A (en) * | 2016-03-30 | 2016-08-24 | 北京金山安全软件有限公司 | Commodity information pushing method and device |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20090157487A1 (en) * | 2007-12-18 | 2009-06-18 | Cottrell Christine B | System and Method for Collection, Validation and Communication of Competitive Pricing Data |
| CN103854197A (en) * | 2012-11-28 | 2014-06-11 | 纽海信息技术（上海）有限公司 | Multimedia comment system and method for the same |
| CN103870973A (en) * | 2012-12-13 | 2014-06-18 | 阿里巴巴集团控股有限公司 | Information push and search method and apparatus based on electronic information keyword extraction |
| CN103634117A (en) * | 2013-12-09 | 2014-03-12 | 北京奇虎科技有限公司 | Control method and control device for online shopping safety protection |
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| CN108197863A (en) * | 2017-12-28 | 2018-06-22 | 重庆柚瓣家科技有限公司 | Product promotion sales platform based on robot |
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| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20171107 |
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| RJ01 | Rejection of invention patent application after publication |