CN107135387A - Online Customer Reception method and its system based on VR technologies - Google Patents
Online Customer Reception method and its system based on VR technologies Download PDFInfo
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- CN107135387A CN107135387A CN201710312726.2A CN201710312726A CN107135387A CN 107135387 A CN107135387 A CN 107135387A CN 201710312726 A CN201710312726 A CN 201710312726A CN 107135387 A CN107135387 A CN 107135387A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/011—Arrangements for interaction with the human body, e.g. for user immersion in virtual reality
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06T—IMAGE DATA PROCESSING OR GENERATION, IN GENERAL
- G06T13/00—Animation
- G06T13/20—3D [Three Dimensional] animation
- G06T13/40—3D [Three Dimensional] animation of characters, e.g. humans, animals or virtual beings
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Abstract
The invention discloses a kind of online Customer Reception method and its system based on VR technologies, method includes：User terminal login service end；The user terminal is associated by service end with a customer side, and the first virtual three-dimensional role of the generation correspondence user terminal and the second virtual three-dimensional role of correspondence one customer side in initial virtual scene；User terminal and customer side respectively send itself state change information and voice messaging to service end；Service end is integrated to the user terminal and the state change information of customer side and voice messaging in same virtual scene, and the state change information and voice messaging after integration is handled are synchronized to user terminal and the customer side in the same virtual scene.The present invention adds the role of customer service by virtual reality technology, can carry out immersion communication by virtual role with client online, can provide the experience sold under the line that matches in excellence or beauty on line for client, improve the consumption experience of client.
Description
Technical field
The present invention relates to VR technical fields, more particularly to a kind of online Customer Reception method based on VR technologies and its it is
System.
Background technology
In recent years, with the rapid advances of virtual reality (VR) technology, its application in real estate field is also more prevalent, especially
It is VR show houses, increasingly turns into the standard configuration of real estate sales office.
On the other hand, the target customer of many buildings has been no longer limited to locally, and particularly China property business opens abroad
The building of hair, in many cases major customer or domestic high net value crowd.How these potential customers that spread all over the country are met
It is online see room demand, the Xian Xia sales offices that match in excellence or beauty are provided for them sees that room is experienced, it has also become the emphasis that real estate merchant pays close attention to.
At present, existing related patent document is disclosed sees room online by the realization of VR technologies, and they are provided than tradition
Picture, video mode be more three-dimensional, intuitively online building exhibition method, but and unresolved visitor family reception problem,
Not providing complete seeing, room is experienced.
The content of the invention
The technical problems to be solved by the invention are：A kind of online Customer Reception method based on VR technologies is provided and its is
System, can be achieved the Customer Reception matched in excellence or beauty under line, improve customer experience.
In order to solve the above-mentioned technical problem, the technical solution adopted by the present invention is：A kind of online client based on VR technologies
Reception method, including：
User terminal login service end；
The user terminal is associated by service end with a customer side, and is generated in initial virtual scene described in correspondence
First virtual three-dimensional role of user terminal and the second virtual three-dimensional role of correspondence one customer side；
User terminal and customer side respectively send itself state change information and voice messaging to service end, the user
The state change information at end includes the change in location information and action change information of the first virtual three-dimensional role, the customer side
State change information includes the change in location information and action change information of the second virtual three-dimensional role；
Service end is entered to the user terminal and the state change information of customer side and voice messaging in same virtual scene
Row is integrated, and the state change information and voice messaging after integration is handled are synchronized to the user terminal in the same virtual scene
With customer side.
The invention further relates to a kind of online customer reception system based on VR technologies, including：
Login module, for user terminal login service end；
The user terminal, is associated by relating module for service end with a customer side, and in initial virtual scene
First virtual three-dimensional role of the middle generation correspondence user terminal and the second virtual three-dimensional role of correspondence one customer side；
Sending module, respectively sends itself state change information and voice messaging to clothes for user terminal and customer side
Business end, the state change information of the user terminal includes the change in location information of the first virtual three-dimensional role and action change is believed
Breath, the state change information of the customer side includes the change in location information and action change information of the second virtual three-dimensional role；
Module is integrated, for service end to the user terminal and the state change information of customer side in same virtual scene
Integrated with voice messaging, and the state change information and voice messaging after integration is handled are synchronized to the same virtual field
User terminal and customer side in scape.
The beneficial effects of the present invention are：By in virtual scene generate correspondence each user terminal and customer side it is virtual
Three-dimensional character, make in same virtual scene user terminal and customer side it can be seen that the virtual three-dimensional role of other users；It is logical
Feedback states change information and voice messaging are crossed to service end, and integrate synchronously by service end so that user terminal and customer service
End is it can be seen that change in location and the limb action change of other virtual three-dimensionals role, can also carry out voice friendship each other
Stream；After customer side is associated with user terminal, that is, service object is determined, subsequently can carry out shopping guide's service for user；The present invention passes through
Virtual reality technology, and the role of customer service is added, immersion communication can be carried out by virtual role with client online, can be
Client provides the experience sold under the line that matches in excellence or beauty on line, improves the consumption experience of client.
Brief description of the drawings
Fig. 1 is a kind of flow chart of the online Customer Reception method based on VR technologies of the present invention；
Fig. 2 is the method flow diagram of the embodiment of the present invention one；
Fig. 3 is the step S3 of the embodiment of the present invention one method flow diagram；
Fig. 4 is the step S6 of the embodiment of the present invention two method flow diagram；
Fig. 5 is the step S7 of the embodiment of the present invention two method flow diagram；
Fig. 6 is a kind of structural representation of the online customer reception system based on VR technologies of the present invention；
Fig. 7 is the system structure diagram of the embodiment of the present invention four.
Label declaration：
1st, login module；2nd, relating module；3rd, sending module；4th, module is integrated；5th, the first Registering modules；6th, first create
Module；7th, the second Registering modules；8th, the second creation module；9th, scene handover module；10th, document demonstration module；
201st, the first generation unit；202nd, radio unit；203rd, associative cell；204th, the second generation unit；
901st, download unit；902nd, the first transmitting element；903rd, the second transmitting element；904th, switch unit；
1001st, the 3rd transmitting element；1002nd, acquiring unit；1003rd, the 4th transmitting element；1004th, display unit.
Embodiment
To describe technology contents, the objects and the effects of the present invention in detail, below in conjunction with embodiment and coordinate attached
Figure is explained in detail.
The design of most critical of the present invention is：Virtual three-dimensional role is generated in virtual scene, and synchronized update state becomes
Change information and voice messaging.
Referring to Fig. 1, a kind of online Customer Reception method based on VR technologies, including：
User terminal login service end；
The user terminal is associated by service end with a customer side, and is generated in initial virtual scene described in correspondence
First virtual three-dimensional role of user terminal and the second virtual three-dimensional role of correspondence one customer side；
User terminal and customer side respectively send itself state change information and voice messaging to service end, the user
The state change information at end includes the change in location information and action change information of the first virtual three-dimensional role, the customer side
State change information includes the change in location information and action change information of the second virtual three-dimensional role；
Service end is entered to the user terminal and the state change information of customer side and voice messaging in same virtual scene
Row is integrated, and the state change information and voice messaging after integration is handled are synchronized to the user terminal in the same virtual scene
With customer side.
It was found from foregoing description, the beneficial effects of the present invention are：By virtual reality technology, and add the angle of customer service
Color, can carry out immersion communication by virtual role with client online, can provide what is sold under the line that matches in excellence or beauty on line for client
Experience, improves the consumption experience of client.
Further, before described " user terminal login service end ", further comprise：
User terminal is registered by default first log-on message in service end, and first log-on message includes using
Family numbering, address, sex and contact method；
Server end creates the first virtual three-dimensional role according to first log-on message, and by described first virtual three
Dimension role is associated with the user terminal；
Customer side is registered by default second log-on message in service end, and second log-on message includes member
Work is numbered；
Server end creates the second virtual three-dimensional role according to second log-on message, and by described second virtual three
Dimension role is associated with the customer side.
Seen from the above description, by creating corresponding virtual three-dimensional role in registration, it can be improved in subsequent login
Efficiency, while user increases the sense of reality to enter in the form of virtual three-dimensional role in virtual scene.
Further, described " user terminal is associated by service end with a customer side, and in initial virtual scene
First virtual three-dimensional role of the middle generation correspondence user terminal and the second virtual three-dimensional role of correspondence one customer side " tool
Body is：
First virtual three-dimensional angle of the predeterminated position generation correspondence user terminal of the service end in initial virtual scene
Color, the first virtual three-dimensional role is controlled by the user terminal；
The request of the service end generation correspondence user terminal, and the request is broadcast to listed customer side；
The customer side for responding the request is associated by service end with the user terminal；
The second virtual three-dimensional role of correspondence one customer side is generated around the first virtual three-dimensional role, it is described
Second virtual three-dimensional role is controlled by a customer side.
Seen from the above description, after customer side is associated with user terminal, that is, service object is determined, can subsequently leads user
Shift scene simultaneously carries out whole introduction, improves Consumer's Experience.
Further, after described " user terminal and a customer side are associated by service end ", further comprise：
When the customer side switching virtual scene, the user terminal also corresponding switching virtual associated to a customer side
Scene.
Further, described " when the customer side switching virtual scene, the user terminal associated with a customer side
Also corresponding switching virtual scene " is specially：
User terminal downloads all virtual scenes；
One customer side sends scene switching command to service end, and the scene switching command includes virtual after switching
The unique identifier of scene；
Service end sends the scene switching command to the user terminal associated with a customer side；
One customer side and user terminal associated with it switch current virtual scene according to the scene switching command
For the corresponding virtual scene of the unique identifier.
Seen from the above description, the switching of the virtual scene of the user terminal of itself and its association is controlled by customer side, it is ensured that
Customer side user terminal associated with it is constantly in same virtual scene, can preferably provide the user service.
Further, after described " user terminal and a customer side are associated by service end ", further comprise：
When a customer side carries out document demonstration in current virtual scene, the user associated with a customer side
End is also corresponding to carry out document demonstration.
Further, it is described " objective with described one when a customer side carries out document demonstration in current virtual scene
The user terminal for taking end association also accordingly carries out document demonstration " be specially：
One customer side sends document demonstration and instructed to service end, and the document presentation instruction includes unique mark of file
Know symbol；
Service end obtains corresponding demonstration document according to the unique identifier of the file；
Service end sends the demonstration document to a customer side, by document demonstration instruction and the demonstration text
Part is sent to the user terminal associated with a customer side；
One customer side and user terminal associated with it are instructed according to the document demonstration, and the demonstration document is defeated
On the predeterminable area for going out currently displayed virtual scene.
Seen from the above description, by demonstration document, specific and comprehensive explanation is more improved, user is further increased
Experience.
Fig. 6 is refer to, the invention also provides a kind of online customer reception system based on VR technologies, including：
Login module, for user terminal login service end；
The user terminal, is associated by relating module for service end with a customer side, and in initial virtual scene
First virtual three-dimensional role of the middle generation correspondence user terminal and the second virtual three-dimensional role of correspondence one customer side；
Sending module, respectively sends itself state change information and voice messaging to clothes for user terminal and customer side
Business end, the state change information of the user terminal includes the change in location information of the first virtual three-dimensional role and action change is believed
Breath, the state change information of the customer side includes the change in location information and action change information of the second virtual three-dimensional role；
Module is integrated, for service end to the user terminal and the state change information of customer side in same virtual scene
Integrated with voice messaging, and the state change information and voice messaging after integration is handled are synchronized to the same virtual field
User terminal and customer side in scape.
Further, in addition to：
First Registering modules, are registered for user terminal by default first log-on message in service end, described
First log-on message includes Customs Assigned Number, address, sex and contact method；
First creation module, for server end according to first log-on message, creates the first virtual three-dimensional role, and
The first virtual three-dimensional role is associated with the user terminal；
Second Registering modules, are registered for customer side by default second log-on message in service end, described
Second log-on message includes employee number；
Second creation module, for server end according to second log-on message, creates the second virtual three-dimensional role, and
The second virtual three-dimensional role is associated with the customer side.
Further, the relating module includes：
First generation unit, for the predeterminated position generation correspondence user terminal of the service end in initial virtual scene
The first virtual three-dimensional role, the first virtual three-dimensional role controls by the user terminal；
Radio unit, the request of the correspondence user terminal is generated for service end, and ask to be broadcast to have logged in by described
Customer side；
The customer side for responding the request, is associated by associative cell for service end with the user terminal；
Second generation unit, second for generating correspondence one customer side around the first virtual three-dimensional role
Virtual three-dimensional role, the second virtual three-dimensional role is controlled by a customer side.
Further, in addition to：
Scene handover module, for when the customer side switching virtual scene, the use associated with a customer side
Family end also corresponding switching virtual scene.
Further, the scene handover module includes：
Download unit, all virtual scenes are downloaded for user terminal；
First transmitting element, scene switching command is sent to service end for a customer side, and the scene switching refers to
Order includes the unique identifier of the virtual scene after switching；
Second transmitting element, sends the scene switching command to the use associated with a customer side for service end
Family end；
Switch unit, ought for a customer side and user terminal associated with it according to the scene switching command
Preceding virtual scene switches to the corresponding virtual scene of the unique identifier.
Further, in addition to：
Document demonstration module, it is and described for when a customer side carries out document demonstration in current virtual scene
The user terminal of one customer side association also accordingly carries out document demonstration.
Further, the document demonstration module includes：
3rd transmitting element, sends document demonstration for a customer side and instructs to service end, the document presentation refers to
Order includes the unique identifier of file；
Acquiring unit, for unique identifier of the service end according to the file, obtains corresponding demonstration document；
4th transmitting element, the demonstration document is sent to a customer side, the file is drilled for service end
Show that instruction and the demonstration document are sent to the user terminal associated with a customer side；
Display unit, is instructed for a customer side and user terminal associated with it according to the document demonstration, by institute
Demonstration document output display is stated on the predeterminable area of current virtual scene.
Embodiment one
Fig. 2 is refer to, embodiments of the invention one are：A kind of online Customer Reception method based on VR technologies, can be applied
Show and sell in online building, methods described comprises the following steps：
S1：User terminal and customer side are registered in service end respectively；Specifically, user terminal passes through default first note
Volume information is registered in service end, and first log-on message includes Customs Assigned Number, address, sex and contact method；Clothes
Device end be engaged according to first log-on message, the first virtual three-dimensional role is created, and by the first virtual three-dimensional role and institute
User terminal is stated to be associated；Customer side is registered by default second log-on message in service end, second registration
Information includes employee number；Server end creates the second virtual three-dimensional role according to second log-on message, and by described the
Two virtual three-dimensional roles are associated with the customer side.Wherein, Customs Assigned Number can be distributed by service end.
S2：User terminal login service end；
S3：The user terminal is associated by service end with a customer side, and the generation correspondence in initial virtual scene
First virtual three-dimensional role of the user terminal and the second virtual three-dimensional role of correspondence one customer side；
S4：User terminal and customer side respectively send itself state change information and voice messaging to service end, described
The state change information of user terminal includes the change in location information and action change information of the first virtual three-dimensional role, the customer service
The state change information at end includes the change in location information and action change information of the second virtual three-dimensional role；Further, use
Family end and customer side send the state change information and voice messaging of itself to service end in real time.
S5：Service end is to the user terminal and the state change information of customer side and voice messaging in same virtual scene
Integrated, and the state change information and voice messaging after integration is handled are synchronized to the user in the same virtual scene
End and customer side.
As shown in figure 3, the step S3 includes：
S31：The first virtual three of the predeterminated position generation correspondence user terminal of the service end in initial virtual scene
Role is tieed up, the first virtual three-dimensional role is controlled by the user terminal；
S32：The request of the service end generation correspondence user terminal, and the request is broadcast to listed customer side；
S33：The customer side for responding the request is associated by service end with the user terminal；
S34：The second virtual three-dimensional angle of correspondence one customer side is generated around the first virtual three-dimensional role
Color, the second virtual three-dimensional role is controlled by a customer side.Further, it can be existed according to pre-configured orientation and pre-determined distance
The second virtual three-dimensional role is generated around first virtual three-dimensional role, is generated such as at the first 10 meters of virtual three-dimensional role right-hand side
Second virtual three-dimensional role.
Wherein, user terminal and customer side are VR equipment, and it is virtual that user and customer service can be drawn oneself up by VR equipment
Three-dimensional character, state change information and voice messaging are sent to service end after the collection of VR equipment.Further, clothes are being sent to
It is engaged in before end, can first judges whether state change occurred needs server synchronization to other users end and customer side, if needs
It is synchronous, just state change information is sent to service end.
By the synchronization of state change information and voice messaging, user and customer service is set to see in virtual scene all
The image of other users, limb action, and speech exchange, the experience on the spot in person to user can be carried out.Further, Yong Hu
When speaking its virtual three-dimensional role face can opening and closing or do it is other highlight, further increase the sense of reality.
Further, single voice channel, if customer service enables the passage, its voice messaging can be provided between customer side
It can only be heard by other customer services.
The present embodiment shows building online by virtual reality technology, and usable family realizes that room is seen in strange land；By virtual
The virtual three-dimensional role of each user terminal of correspondence and customer side is generated in scene, makes the user terminal in same virtual scene and visitor
End is taken it can be seen that the virtual three-dimensional role of other users；By Real-time Feedback state change information and voice messaging to service
End, and integrate synchronously by service end so that the position that user terminal and customer side can see other virtual three-dimensionals role becomes
Change and limb action change, speech exchange can also be carried out each other；After customer side is associated with user terminal, that is, service is determined
Object, subsequently can carry out shopping guide's service for user；By virtual reality technology, and add the role of customer service, can online with
Client carries out immersion communication by virtual role, can provide the experience sold under the line that matches in excellence or beauty on line for client, improve client
Consumption experience.
Embodiment two
The present embodiment is the further expansion of embodiment one, and something in common is not repeated, and difference is, the step S3 it
Afterwards, in addition to：
S6：It is also corresponding to the customer side user terminal associated to switch when the customer side switching virtual scene
Virtual scene.As shown in figure 4, step S6 specifically includes following steps：
S61：User terminal downloads all virtual scenes；
S62：One customer side sends scene switching command to service end, and the scene switching command is included after switching
The unique identifier of virtual scene；The unique identifier of the virtual scene can be numbering or title.
S63：Service end sends the scene switching command to the user terminal associated with a customer side；
S64：One customer side and user terminal associated with it are according to the scene switching command, by current virtual scene
Switch to the corresponding virtual scene of the unique identifier.
Wherein, step S61 can be carried out when installing client software or registration, logging in.
Further, after the step S3, in addition to：
S7：When a customer side carries out document demonstration in current virtual scene, associated with a customer side
User terminal also accordingly carries out document demonstration.As shown in figure 5, step S7 specifically includes following steps：
S71：One customer side sends document demonstration and instructed to service end, and the document presentation instruction includes file only
One identifier；
S72：Service end obtains corresponding demonstration document according to the unique identifier of the file；The demonstration document can
Think picture, PPT, Word, video etc..
S73：Service end sends the demonstration document to a customer side, and document demonstration instruction is drilled with described
Show that file is sent to the user terminal associated with a customer side；
S74：One customer side and user terminal associated with it are instructed according to the document demonstration, by the demonstration document
Output display is on the predeterminable area of current virtual scene.
The scene for controlling user terminal associated with it by customer side switches, and customer service can lead client to visit building, according to
The hobby of client selects corresponding virtual scene to be visited, and is cut for example, being switched to from building between show house, different show houses
Change or be switched to building from show house.Customer service may call upon the files such as picture, video, PPT and explain, and make user preferably
Understand building information.In addition to scene switches, the action (position movement, limb action change, visual angle change) of client is completely certainly
Can be by the virtual three-dimensional role that controls VR equipment to draw oneself up by, user.
Embodiment three
The present embodiment is a concrete application scene of above-described embodiment.
Above-described embodiment includes user terminal and customer side based on the framework of service end and client, the client is included,
The service end communicates to connect user terminal and customer side respectively.Further, the user terminal and service end have multiple, Duo Geyong
Family end and multiple service ends pass through Internet connection services end.On hardware, the client can be PC+VR and aobvious (wear
Formula display), mobile phone+VR boxes, VR all-in-ones or other VR equipment.In the present embodiment, client at least shows including head, hand
Handle and microphone, by position and visual angle of the aobvious collection user of head in virtual scene, and headwork, are gathered by handle
Limb action, voice messaging is gathered by microphone.
Functionally, client at least includes following functional module：
Input module：Sent for gathering the Data Concurrents such as customer location, limb action, interactive instruction, text input, sound
To communication module；
Output module：Image, sound, action for exporting virtual scene and three-dimensional role, and service end hair
Announcement information come etc.；
Communication module：Data for input module to be gathered are sent to service end, while receiving the number that service end is sent
According to；
Memory module：Virtual scene for storing client software and download etc.；
Computing module：Based on Raw scene data, with reference to the most freshly harvested data of input module and communication module is newest connects
The data of receipts, calculate obtain current scene in real time.
Service end at least includes following functional module：
Management module：Mainly include virtual scene management (scene upload, scene delete), user management (user's registration, to step on
Record management, user right distribution), log recording (recording the login time of all users, record the reception situation of contact staff),
Message leaving system (user can be left a message by voice or word)；
Communication module：For receiving the data that client is sent, while treated data (including broadcast message) are sent out
Each client is delivered to, is also responsible for sending software update data to each client in addition；
Memory module：For storing virtual scene, demonstration document, three-dimensional actor model, user profile etc.；
Data processing module：Data and instruction that the client of processing communication module reception is sent are integrated, and is sent to logical
Interrogate module.
When client is initially opened client, system may require that registration, and log-on message at least includes address, sex, cell-phone number.
System will be client distribution virtual three-dimensional role (virtual three-dimensional role is marked with identity and address).Customer service registration slightly has not with this
Together, that is, need selection customer service identity and input employee number.
After client (including user and customer service) Successful login, it (is usually building that client, which can carry out virtual scene automatically,
Scape) synchronizing information；After synchronously completing, the virtual three-dimensional role of user generates the predeterminated position in initial virtual scene,
I.e. user enters virtual scene.When user enters scene, the message is broadcast to all listed customer services by service end.It is any
When customer service confirms, the customer service is associated by system with the user, and system broadcasts are closed, while move near client in customer service wink,
That is the virtual three-dimensional role of customer service will appear in around the virtual three-dimensional role of user.
User enters after virtual scene, and its state change (position, direction, action) occurred and voice will be sent in real time
Service end, service end after the information integration processing of all clients to all clients to sending, and client carries out same after receiving
Step.All user terminals and the state consistency of customer side in same virtual scene are realized with this, client and service end is also realized
State consistency.Therefore, in virtual scene, each user can see the image of every other user, limb action, and can enter
Row speech exchange.
Customer service can lead user associated with it to visit building, and scene switching can be carried out according to user preferences, also adjustable
Explained with demonstration document, wherein, the visual angle of user terminal is (i.e. VR aobvious angle) self-determining by user, and customer side is simultaneously
User terminal visual angle is not controlled.
Further, camera function also may be selected in client, records oneself picture seen in virtual scene, gained photo
It will be automatically saved under the default catalogue of client.
During visit, in order to strengthen the interactive or some delicate items of special exhibition, customer service can in virtual scene
To transmit article (cup on such as model room desk) to client with hand (being handle in reality), client is (real with hand
In be handle) catch after can carefully watch.During visit or at the end of visit, customer service can also be by visitor in virtual scene
The file (floor plan, contract etc.) that family needs is submitted to visitor with physical form (contract or picture) with hand (being handle in reality)
Family, after client is received with hand (being handle in reality), file can be automatically saved to the file that client is installed, and facilitate client
Later reference.
Example IV
Fig. 7 is refer to, the present embodiment is a kind of online customer reception system based on VR technologies of correspondence above-described embodiment,
Including：
Login module 1, for user terminal login service end；
The user terminal, is associated by relating module 2 for service end with a customer side, and in initial virtual scene
First virtual three-dimensional role of the middle generation correspondence user terminal and the second virtual three-dimensional role of correspondence one customer side；
Sending module 3, for user terminal and customer side respectively by itself state change information and voice messaging send to
Service end, the state change information of the user terminal includes the change in location information and action change letter of the first virtual three-dimensional role
Breath, the state change information of the customer side includes the change in location information and action change information of the second virtual three-dimensional role；
Module 4 is integrated, the state change of the user terminal in same virtual scene and customer side is believed for service end
Breath and voice messaging are integrated, and the state change information and voice messaging after integration is handled be synchronized to it is described it is same virtually
User terminal and customer side in scene.
Further, in addition to：
First Registering modules 5, are registered for user terminal by default first log-on message in service end, described
First log-on message includes Customs Assigned Number, address, sex and contact method；
First creation module 6, for server end according to first log-on message, creates the first virtual three-dimensional role,
And be associated the first virtual three-dimensional role with the user terminal；
Second Registering modules 7, are registered for customer side by default second log-on message in service end, described
Second log-on message includes employee number；
Second creation module 8, for server end according to second log-on message, creates the second virtual three-dimensional role,
And be associated the second virtual three-dimensional role with the customer side.
Further, the relating module 2 includes：
First generation unit 201, for the predeterminated position generation correspondence use of the service end in initial virtual scene
The first virtual three-dimensional role at family end, the first virtual three-dimensional role is controlled by the user terminal；
Radio unit 202, the request of the correspondence user terminal is generated for service end, and ask to be broadcast to have stepped on by described
The customer side of record；
The customer side for responding the request, is associated by associative cell 203 for service end with the user terminal；
Second generation unit 204, for generating correspondence one customer side around the first virtual three-dimensional role
Second virtual three-dimensional role, the second virtual three-dimensional role is controlled by a customer side.
Further, in addition to：
Scene handover module 9, for when the customer side switching virtual scene, the use associated with a customer side
Family end also corresponding switching virtual scene.
Further, the scene handover module 9 includes：
Download unit 901, all virtual scenes are downloaded for user terminal；
First transmitting element 902, scene switching command is sent to service end for a customer side, the scene switching
Instruction includes the unique identifier of the virtual scene after switching；
Second transmitting element 903, the scene switching command is sent to a customer side associate for service end
User terminal；
Switch unit 904, will for a customer side and user terminal associated with it according to the scene switching command
Current virtual scene switches to the corresponding virtual scene of the unique identifier.
Further, in addition to：
Document demonstration module 10, for when a customer side carries out document demonstration in current virtual scene, with institute
The user terminal for stating customer side association also accordingly carries out document demonstration.
Further, the document demonstration module 10 includes：
3rd transmitting element 1001, sends document demonstration for a customer side and instructs to service end, the document is drilled
Show that instruction includes the unique identifier of file；
Acquiring unit 1002, for unique identifier of the service end according to the file, obtains corresponding demonstration document；
4th transmitting element 1003, sends the demonstration document to a customer side for service end, by the text
Part demonstration instruction and the demonstration document are sent to the user terminal associated with a customer side；
Display unit 1004, is instructed for a customer side and user terminal associated with it according to the document demonstration,
By the demonstration document output display on the predeterminable area of current virtual scene.
In summary, a kind of online Customer Reception method and its system based on VR technologies that provide of the present invention, by
The virtual three-dimensional role of each user terminal of correspondence and customer side is generated in virtual scene, makes the user terminal in same virtual scene
With customer side it can be seen that the virtual three-dimensional role of other users；By feedback states change information and voice messaging to service
End, and integrate synchronously by service end so that the position that user terminal and customer side can see other virtual three-dimensionals role becomes
Change and limb action change, speech exchange can also be carried out each other；After customer side is associated with user terminal, that is, service is determined
Object, subsequently can carry out shopping guide's service for user；The present invention adds the role of customer service by virtual reality technology, can be with
Immersion communication is carried out by virtual role with client online, the experience sold under the line that matches in excellence or beauty can be provided on line for client, carried
The consumption experience of high client.
Embodiments of the invention are the foregoing is only, are not intended to limit the scope of the invention, it is every to utilize this hair
The equivalents that bright specification and accompanying drawing content are made, or the technical field of correlation is directly or indirectly used in, similarly include
In the scope of patent protection of the present invention.
Claims (10)
1. a kind of online Customer Reception method based on VR technologies, it is characterised in that including：
User terminal login service end；
The user terminal is associated by service end with a customer side, and the generation correspondence user in initial virtual scene
The first virtual three-dimensional role at end and the second virtual three-dimensional role of correspondence one customer side；
User terminal and customer side respectively send itself state change information and voice messaging to service end, the user terminal
State change information includes the change in location information and action change information of the first virtual three-dimensional role, the state of the customer side
Change information includes the change in location information and action change information of the second virtual three-dimensional role；
Service end carries out whole to the user terminal and the state change information of customer side in same virtual scene and voice messaging
Close, and the state change information and voice messaging after integration is handled are synchronized to user terminal and the visitor in the same virtual scene
Take end.
2. the online Customer Reception method according to claim 1 based on VR the technologies, it is characterised in that " user terminal
Before login service end ", further comprise：
User terminal is registered by default first log-on message in service end, and first log-on message is compiled including user
Number, address, sex and contact method；
Server end creates the first virtual three-dimensional role according to first log-on message, and by the first virtual three-dimensional angle
Color is associated with the user terminal；
Customer side is registered by default second log-on message in service end, and second log-on message is compiled including employee
Number；
Server end creates the second virtual three-dimensional role according to second log-on message, and by the second virtual three-dimensional angle
Color is associated with the customer side.
3. the online Customer Reception method according to claim 1 based on VR the technologies, it is characterised in that " service end
The user terminal is associated with a customer side, and the first void for corresponding to the user terminal is generated in initial virtual scene
Intend three-dimensional character and the second virtual three-dimensional role of correspondence one customer side " be specially：
First virtual three-dimensional role of the predeterminated position generation correspondence user terminal of the service end in initial virtual scene, institute
The first virtual three-dimensional role is stated to be controlled by the user terminal；
The request of the service end generation correspondence user terminal, and the request is broadcast to listed customer side；
The customer side for responding the request is associated by service end with the user terminal；
The second virtual three-dimensional role of correspondence one customer side, described second are generated around the first virtual three-dimensional role
Virtual three-dimensional role is controlled by a customer side.
4. the online Customer Reception method according to claim 1 based on VR the technologies, it is characterised in that " service end
The user terminal and a customer side are associated " after, further comprise：
When the customer side switching virtual scene, the user terminal associated to a customer side also corresponding switching virtual
Scape.
5. the online Customer Reception method according to claim 4 based on VR technologies, it is characterised in that described " when described
During one customer side switching virtual scene, the user terminal also corresponding switching virtual scene associated to a customer side " be specially：
User terminal downloads all virtual scenes；
One customer side sends scene switching command to service end, and the scene switching command includes the virtual scene after switching
Unique identifier；
Service end sends the scene switching command to the user terminal associated with a customer side；
Current virtual scene is switched to institute by one customer side and user terminal associated with it according to the scene switching command
State the corresponding virtual scene of unique identifier.
6. the online Customer Reception method according to claim 1 based on VR the technologies, it is characterised in that " service end
The user terminal and a customer side are associated " after, further comprise：
When a customer side carries out document demonstration in current virtual scene, the user terminal associated with a customer side
It is corresponding to carry out document demonstration.
7. the online Customer Reception method according to claim 6 based on VR technologies, it is characterised in that described " when described
It is also corresponding to the user terminal that a customer side is associated to enter to compose a piece of writing when one customer side carries out document demonstration in current virtual scene
Part is demonstrated " be specially：
One customer side sends document demonstration and instructed to service end, and the document presentation instruction includes the unique mark of file
Symbol；
Service end obtains corresponding demonstration document according to the unique identifier of the file；
Service end sends the demonstration document to a customer side, and document demonstration instruction and the demonstration document are sent out
Deliver to the user terminal associated with a customer side；
One customer side and user terminal associated with it are instructed according to the document demonstration, by the demonstration document output display
On the predeterminable area of current virtual scene.
8. a kind of online customer reception system based on VR technologies, it is characterised in that including：
Login module, for user terminal login service end；
The user terminal, is associated by relating module for service end with a customer side, and raw in initial virtual scene
Into the first virtual three-dimensional role and the second virtual three-dimensional role of correspondence one customer side of the correspondence user terminal；
Sending module, respectively sends itself state change information and voice messaging to service for user terminal and customer side
End, the state change information of the user terminal includes the change in location information and action change information of the first virtual three-dimensional role,
The state change information of the customer side includes the change in location information and action change information of the second virtual three-dimensional role；
Module is integrated, for service end to the user terminal and the state change information of customer side and language in same virtual scene
Message breath is integrated, and the state change information and voice messaging after integration is handled are synchronized in the same virtual scene
User terminal and customer side.
9. the online customer reception system according to claim 8 based on VR technologies, it is characterised in that also include：
First Registering modules, are registered, described first for user terminal by default first log-on message in service end
Log-on message includes Customs Assigned Number, address, sex and contact method；
First creation module, for server end according to first log-on message, creates the first virtual three-dimensional role, and by institute
The first virtual three-dimensional role is stated to be associated with the user terminal；
Second Registering modules, are registered, described second for customer side by default second log-on message in service end
Log-on message includes employee number；
Second creation module, for server end according to second log-on message, creates the second virtual three-dimensional role, and by institute
The second virtual three-dimensional role is stated to be associated with the customer side.
10. the online customer reception system according to claim 8 based on VR technologies, it is characterised in that the association mould
Block includes：
First generation unit, for the predeterminated position generation correspondence user terminal of the service end in initial virtual scene
One virtual three-dimensional role, the first virtual three-dimensional role is controlled by the user terminal；
Radio unit, the request of the correspondence user terminal is generated for service end, and the request is broadcast into listed visitor
Take end；
The customer side for responding the request, is associated by associative cell for service end with the user terminal；
Second generation unit, second for generating correspondence one customer side around the first virtual three-dimensional role is virtual
Three-dimensional character, the second virtual three-dimensional role is controlled by a customer side.
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