CN106997566A - The method and system provided personalized service according to identity - Google Patents
The method and system provided personalized service according to identity Download PDFInfo
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- CN106997566A CN106997566A CN201610047940.5A CN201610047940A CN106997566A CN 106997566 A CN106997566 A CN 106997566A CN 201610047940 A CN201610047940 A CN 201610047940A CN 106997566 A CN106997566 A CN 106997566A
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- 238000000034 method Methods 0.000 title claims abstract description 30
- 238000005516 engineering process Methods 0.000 claims abstract description 22
- 230000007306 turnover Effects 0.000 claims description 5
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- 230000005540 biological transmission Effects 0.000 description 3
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- 208000003351 Melanosis Diseases 0.000 description 2
- 238000004458 analytical method Methods 0.000 description 2
- 239000003795 chemical substances by application Substances 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
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- 206010014970 Ephelides Diseases 0.000 description 1
- 102000029749 Microtubule Human genes 0.000 description 1
- 108091022875 Microtubule Proteins 0.000 description 1
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- 235000003140 Panax quinquefolius Nutrition 0.000 description 1
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- 210000005252 bulbus oculi Anatomy 0.000 description 1
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- 210000004087 cornea Anatomy 0.000 description 1
- 238000001514 detection method Methods 0.000 description 1
- 230000004069 differentiation Effects 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 238000000605 extraction Methods 0.000 description 1
- 210000000887 face Anatomy 0.000 description 1
- 235000008434 ginseng Nutrition 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
A kind of method and system provided personalized service according to identity, in its method, when self-induction measures someone person into certain place, identification system will first obtain the identity data of client, and acquisition mode includes being identified according to the biological characteristic of client with biological identification technology, or directly reading the identity recognition device that client held obtains customer identification data, after inquiring about database, the service history data of client can be obtained, service content is thereby judged, and a personalized service is provided.
Description
Technical field
The present invention is a kind of method and system provided personalized service, and is entered especially for according to someone
The method and related system of personalized service according to someone identity are provided during particular place.
Background technology
The common people to the places such as general shop, bank, hospital, office of the state consumed or handled affairs when,
Standardization program includes registering, taking out number slip, queuing etc., there is consistent treat to everyone.But
In some special services, general service routine is not easy to be directed to each Man's Demands or priority
It is adjusted, it is accordingly required in particular to which the place of personalized service is provided.
It is generally desirable to provide place such as bank, brand name shop, the dining room of the service of personalization
Etc. can be provided with VIP place, when there is this special personage to enter fashionable, can dispatch officers special service, with provide
Personalized reception.This kind of VIP services can improve service quality, and increase Industry Competitive Advantage,
And produce the tackness of client.
The content of the invention
Description of the invention discloses a kind of method and system provided personalized service according to identity, herein
In the method and related system provided personalized service, in particular place, except that can provide immediately
Outside such as service of VIP rank and honours, the service of personalization can also be provided according to everyone difference.
According to one of embodiment, the present invention proposes a kind of method provided personalized service according to identity,
Method includes obtaining the identity data of a client for entering particular place, obtains the side of customer identification data
Formula such as biological identification technology, through the database of system queries one, to obtain the service history data of client,
Further according to client service history data transfer information in once system judge provide a personalized service.
After system judges to obtain a personalized service according to the service history data of client, system can be certainly
It is dynamic that client-related data is sent to appropriate attendant, the identity data of such as client, the clothes of client
It is engaged in grade, the hobby of client, and one of the service item of client or its combination.
In another embodiment, the system provided personalized service according to identity is then one kind with computer
The system that system is realized, mainly includes identification system and service system, and identification system is used to
The identity data of client is obtained, and service system then obtains the identity number of client from identification system
According to, the service history data of acquirement client after inquiring about database, and appropriate service can be determined accordingly
After personnel, communicated customer data, a personalized service can be provided immediately.
In another embodiment, the system provided personalized service according to identity can also link one and save from damage
System.
In order to be able to be further understood that the present invention to reach technology, method and the work(that set purpose is taken
Effect, please refer to the following detailed descriptions related to the present invention, schema, it is believed that the purpose of the present invention, feature
With feature, when can thus be able to deeply and it is specific understand, but institute's accompanying drawings only provide ginseng with annex
Examine and used with explanation, not for the present invention person of being any limitation as.
Brief description of the drawings
The field for the method and system that the present invention provides personalized service according to identity is realized in Fig. 1 signal descriptions
Scape legend；
The system embodiment functional block diagram that Fig. 2 display present invention provides personalized service according to identity；
The system embodiment figure that Fig. 3 display present invention provides personalized service according to identity；
One of the system embodiment that Fig. 4 display present invention provides personalized service according to identity legend；
Two legends of the system embodiment that Fig. 5 display present invention provides personalized service according to identity；
Flow that Fig. 6 is shown describe the method that identity of the present invention is provided personalized service embodiment it
One；
Flow that Fig. 7 is shown describe the method that identity of the present invention is provided personalized service embodiment it
Two.
[the symbol simple declaration of figure]
10 enter personnel
103 turnover entrances
101 image capture equipments
102 identity recognition devices
12 individuation service systems
121 databases
Embodiment
Description of the invention describes a kind of method and system provided personalized service according to identity, can answer
Used in a place with turnover entrance, the place such as bank, hospital, dining room, or with meeting
The place of member's system, this system can provide early stage acquirement and enter the identity of personnel, and be carried according to identity
For personalized service.
For example, the system provided personalized service according to identity can be located in bank, system and be provided with
Identification system, can be set in the place periphery for the service that provides, gateway etc. can recognize entrance
The device of personnel identity, the biological characteristic that can for example read into personnel (such as face, pupil, refers to
Line etc.), after identified client identity, customer service grade and content are judged, thereby except substitution is passed
System is got tickets, registered etc. outside the service mode for needing to wait, and this system can notify appropriate service people immediately
Member and provide personalized service, need to be via the side that can be just serviced after conventional procedures different from client
Formula.
Embodiment schematic diagram can realize that the present invention provides personalized according to identity refering to Fig. 1 signal descriptions
The scene legend of the method and system of service, fortune of this legend only to illustrate present system and method
Make case, being not intended to limit the present invention can practical range.
This legend shows one and enters the turnover entrance 103 that personnel 10 enter certain place, and this place is provided with
One or more can recognize the identification system into personnel 10, for example with image capture unit
101, it mainly can directly obtain the biology spy into personnel 10 located at ad-hoc location in place
Levy, such as image of face, pupil image, the life for entering personnel 10 is obtained through biological recognition system
After thing feature, client identity can be obtained with the comparison data storehouse 121 of backstage individuation service system 12.
Separately having technology to be not excluded for can be with finger line interpretation personnel identity.
Identity recognition device 102 in the technology such as icon of another identification, can be to be connect using one kind
Touch or contactless identity recognizing technology, for example, hold or wear to read into personnel 10
The reading of identity recognition device (such as personal permit identification, personalization means) etc., equally can be in rear
The comparison data storehouse 121 of platform individuation service system 12 and obtain client identity.
Then, the method and system provided personalized service according to identity of the present invention can be according to sentencing in real time
Disconnected obtained client identity is provided personalized service immediately, including offer service of dispatching officers, can be according to data
The identity data for the client that storehouse 121 is obtained, past service history, the preference to service, service people
Selection, routine service project of member etc., therefore, it is possible to provide service that is appropriate and taking personal like into account.
Fig. 2 then describes the system embodiment function block that the present invention provides personalized service according to identity
Figure, in this embodiment, the system provided personalized service according to identity are main by identification system
21 constitute with service system 23, and identification system 21 is located at the foreground of service location to be provided
System, for can in early days obtain client identity when client enters this place；Service system 23
It is then that the grade of service of the client can be judged according to client identity, including corresponding service item, people
Member etc., to provide personalized service, it may include notify appropriate attendant to provide service.
Circuit or software module of the identification system 21 provided with mutual electrical connection, to from client
Read and be enough the information for recognizing client identity.For example, the identity information carrier 20 shown in figure
Can be the device worn or held with client, such as IC-card, member card are loaded with client identity identification
Contactless or contact the identity recognition device of information, NFC label signals can be read by being such as loaded with
Or other wireless signals, the device of one-dimensional/two-dimensional bar；The another carry-on electricity being not excluded for from client's login
The mode of signal in sub-device obtains client identity, such as reads WiFi signal, net that mobile phone is produced
Network interface signal (such as MAC), hardware information.
Identity information carrier 20 is also not excluded for as client in itself, such as passes through biological identification technology from client
Obtain biological characteristic with it, for example (but not limiting embodiment) common face characteristic, fingerprint,
Pupil, vein etc., client identity is judged to comparison data storehouse.Can be mentioned that, face
The biological characteristics such as feature, pupil are parsed and distinguished after can obtaining image through image capture unit
Know, the purpose of EARLY RECOGNITION identity can be reached, and client deliberately need not operate on specific device
Mode carries out identification.
Circuit or software module of the identification system 21 provided with mutual electrical connection are as illustrated, set
There is identity data reading unit 211, the contained content of identity information carrier 20, identity number can be read
Image capture unit 101 or identity recognition device can have been schematically shown such as Fig. 1 according to reading unit 211
102, the first purpose is can to obtain the client identity information into particular place immediately, and then by body
Part comparing unit 213 compares the data for having logged on the identity database 217 in system, and through output
Unit 215 exports recognition result.If recognition result is not inconsistent any data of identity database 217, body
Part identifying system 21 can notify related personnel through various modes, such as information warning, broadcast notice,
The modes such as news in brief are transmitted, or the personnel are only considered as to the common people for generally requiring and queuing up or take out number slip,
And personalized service need not be proposed.
Then, the service content judging unit 231 of service system 23 is passed through obtaining output unit 215
, can be therefrom through comparing the information of the contained client of service database 233 after the client identity information sent
The customer service grade is learnt, personalized clothes are provided in company with the service history of the client, service item etc.
Business, can separately obtain the information of attendant etc., can determine a clothes by attendant's determining means 235
Business personnel, through information unit 237 notify to may include in the attendant, information the client gender,
One or more information such as age, service history, hobby, particular/special requirement.
The mode that information unit 237 is operated includes transmission news in brief (simple message), broadcasts information
(notification), or ad hoc fashion transmission film, voice or text information etc., and attendant can
Information is obtained with correspondence software with portable device, or information is obtained with the computer of work.It can separately send
Information (greet, remind) is to client.
Service database 233 in service system 23 stores identification data, such as face characteristic
(biological characteristic), person identification information (such as mobile phone hardware information, MAC), iBeacon
Technology, name, service content (grade), corresponding with service personnel, service item etc..
In one embodiment, when client is in the personalized service to be obtained of this place, the service provided
It will likely vary in different localities, such as the characteristic through a central management mode according to each service strong point and its place
One suitable ground sex service is provided, or is contemplated that service time, can so strengthen suitable ground property, timeliness with
Personalized differentiated service, rather than the same service is only provided.
In addition, in one embodiment, during according to customer grade or hobby selection attendant,
Service system 23 can once service at least attendant of the client from a service shift report inquiry, thoroughly
Shift report obtains the position of attendant, arrange an order according to class and grade time and/or agent for the service of crossing, accordingly selection service
Personnel.
In another embodiment, service system 23 can be cloud server, near-end server, if
Cloud server, then can service multiple service strong points, thus can according to the characteristic at each service strong point,
Place provides suitable ground sex service (location-based service).
The system embodiment figure that Fig. 3 display present invention provides personalized service according to identity.This embodiment
On the whole, system proposed by the present invention includes reading and identity on identification identity information carrier 30 as one kind for display
The identification system 31 of information, subsequently judge the grade of service, project and the service system of attendant
33, both can access same database 37 jointly for identification system 31 and service system 33, number
Also according to data attribute rather than can be such as Fig. 2 service databases 223 shown and identity number according to storehouse 37
According to storehouse 217.
More in one embodiment, the system that the present invention provides personalized service according to identity can connect guarantor
Total system 35, safety system 35 can be at any time according to identification system 31 or service system 33
Information is reacted.For example, identification system 31 can obtain customer information, judge special
Determine personage problematic, can pass through safety system 35 and make follow-up.
In one embodiment, if by taking bank service as an example, when sensed Very Important Person (VIP) come
Then, system will be according to customer service grade with making history get in touch with a senior financing assistant director, financing in the past
Assistant director can obtain customer data according to system providing information, and can be presented on financing assistant director's computer
On, with the information needed for profit immediately offer client and service.Moreover, in system aspects, when sensing
There is client's entrance, or VIP enters fashionable, can start safety system immediately, safeguards that client pacifies
Entirely.
In the system embodiment figure shown in Fig. 4, what this display was provided personalized service according to identity
System performs the work that identification enters and exits personnel identity using biological identification technology, and system is except such as foregoing
Beyond the service system 41 and identification system 43 of embodiment description, identification system 43 exists
Foreground is provided with a biological recognition system 45, and signal links this identification system 43, bio-identification system
The biological characteristic identification unit 451 that system 45 includes being formed with hardware combinations with software takes with biological characteristic
Obtain unit 453.
During running, biological characteristic acquisition unit 453 can be in particular place turnover entrance provided with reading
The reader of the biological characteristic of eyes 47 is taken, narrowly, the related biological identification technology of eyes is such as adopted
Recognize that iris is eyeball surface disk Like film, to control pupil size with iris (iris)
Muscle, also control light to enter the number of eyes 47, and everyone iris is different, tool
Have uniqueness feature, iris by many collagenous fibres, shrinking pattern, hat (coronas), crypts (crypts),
Pigment, snake microtubule fasolculus, band, freckle (freckles), rift valley (rifts) and hole (pits) institute
Composition, quantifies these features with obtaining mutual spatial relationship by analysis, can be used to identity identification
Purposes, therefore the present invention can be thereby as the foundation of identification client identity.Another use eyes 47
Feature is retina (retina) identification, and retina is located at cornea, crystalline, pupil and glass metal
The hemisphere organ at rear, scanned central part can equally carry out feature extraction and identification.
Have a variety of through the biological identification technology of face 48, and be ripe technology, wherein it
One mode system coordinates the image capture unit on foreground to obtain the face characteristic for passing in and out entrance, through shadow
As shooting and carrying out Face detection through organs such as face eyes, nose and faces, except directly progress
Image analysing computer and compared with database image outer, also people can be obtained according to the distance between each organ relation
The biological characteristic of face 48, the database logged in can be compared through similarity and recognizes client identity.
Fingerprint 49 is another feasible biological identification technology, and everyone finger has the fingerprint of uniqueness
49 features, after scanning fingerprint 49 through reader, fechtable graphic feature is remembered through comparison data place
Client's fingerprint characteristic of record, can as identification basis.
After obtaining specific or a variety of biological characteristic images through above biological characteristic acquisition unit 453, through life
Thing feature identification unit 451 carries out identification calculation, and this biological recognition system 45 is by resulting biology
Characteristic value is transmitted to identification system 43, and each client that database has been recorded in compare is advance
The biological characteristic of login, obtains client identity and is used there is provided background service system 41.
The application of system according to the invention, does not limit several biologies schematically illustrated such as precedent figure
Identification method, it is not excluded that the biological identification technology of various uses, such as palmmprint can be found at present
(palm print), vocal print (voice pattern) etc., are also not excluded for while using two or more lifes
Thing identification technology, can obtain more accurately recognition result after validation-cross.
Fig. 5 is then to show that present system carries out the embodiment legend of identification using portable device.
Service system 41 and identification system 43 are shown in figure, and the identity data used is obtained
System 55, it is then to obtain client to wear or hold that the identity data of this display, which obtains system 55,
The identity identification information of some devices.
It can be the identity that entrance is passed in and out located at certain particular place that this display identity data, which obtains system 55,
Data reader, wherein one is that can read contactless device signal, with wherein circuit with it is soft
Wireless signal in some distance of the reading of signal-obtaining unit 553 surrounding of part module realization, then by electricity
Road obtains progress analysis after signal with the signal processing unit 551 that software is realized and forms identification information, will
The signal of parsing passes to identification system 43, to the identification information in comparison data storehouse to recognize
Whether it is the information for belonging to particular customer login.
The carry-on running gear 57 of non-contact type signal source such as client or identifying device 58, body
Part data acquisition system 55 can obtain the body described in these identity information carriers in non-contacting mode
Part identification information, obtains the data that can be compared after processing.It is another to be not excluded for that scanning bar code is used
Contact identification technology.
Similarly, above example figure is not intended to limit the adoptable identification technology of present system,
And the technology of various identification clients can be used with complementation, in the hope of accurately obtaining client identity.
Then, Fig. 6 shows one of embodiment flow of method that identity of the present invention is provided personalized service,
The system for passing in and out entrance suitable for particular place, first such as step S601, filled through specific perceive
Perception personnel are put into certain place, or directly can be provided with biological recognition system with foregoing and/or be identity
Data acquisition system judges there is personnel's entrance according to the signal of acquirement, then such as step S603, in spy
The signal on certain carrier can be read in set a distance, wherein identity information is obtained.Wherein be not precluded from as
The various modes of previous embodiment read client identity information.
Then, after parsing customer information, such as step S605 records client identity letter through comparing
The database of breath and obtain customer identification data, these data can through inquire about backstage database, such as
Service database (step S607) in the embodiment that earlier figures 2 are shown, with such as step S609 institutes
State, can obtain customer service historical data, historical data may record the hobby of the client, requirement,
Service item etc., and the information such as the grade of service that system is provided, to judge service content (step
S611).Finally, it is further able to judge an appropriate attendant, notifies that there is provided individual by the personnel
Propertyization services (step S613).
In an embodiment of the present invention, if system services the central servo system at multiple service strong points simultaneously
System, system records the characteristic at each service strong point, can provide the service of differentiation, it is not excluded that can be with
According to the characteristic at each service strong point and its place provide one in good time with the sex service of suitable ground.
Fig. 7 shows another method embodiment flow.
When system with biological identification technology obtains biological characteristic, or identity information etc. is read from specific support
Mode is obtained into after the client identity information of particular place (step S701), identifies client's body
Part (step S703), then compares (step S705), Ke Yiqu after the data such as service database
Customer service historical data (step S707) is obtained, client's hobby (preference) data are therefrom obtained
(step S709), and can be provided personalized service according to the service history data of client, embodiment can
Including judging one appropriate attendant (step S711) of selection.And the selection of attendant can be according to
Client's hobby, the grade of service, and at least attendant that shift report inquiry services the client is serviced from one,
Including at least position of an attendant, arranged an order according to class and grade time and/or agent, and one or more positions are selected accordingly
Attendant.
Afterwards, such as step S713, the informational function through system notifies attendant, such as step S715,
Customer data can be sent to attendant to, the mode of transmission information, which is for example passed through, pushes away broadcast mode by information
The portable device (such as mobile phone) of attendant, or the computer on information desk are sent to, and is sent to
The information of attendant includes：The identity data of client, the grade of service of client, the hobby of client,
And one of the service item of client or its combination, with provide personalized service (step S717).
Therefore, can be with the method provided personalized service according to identity disclosed by description above
The mode of client identity is obtained according to early stage, the grade of service, service item, clothes of client is drawn ahead of time
Whether business personnel, and service have after the information such as priority and urgency, can be set according to client individual
Fixed and hobby, or the parameters such as position, the time that service location is provided can be considered further that, and provide personalized
Service, using the teaching of the invention it is possible to provide outside complete and personal service, further in-depth client is for the partial of service system
Rely.
It only the foregoing is only the preferred possible embodiments of the present invention, the non-therefore i.e. limitation present invention
The scope of the claims, therefore with description of the invention and diagramatic content institute, equivalent structure changes for it such as,
Similarly be contained in the present invention in the range of, conjunction give Chen Ming.
Symbol description
Entrance 103 is passed in and out into personnel 10
The identity recognition device 102 of image capture unit 101
The database 121 of individuation service system 12
The identification system 21 of identity information carrier 20
The identity comparing unit 213 of identity data reading unit 211
The identity database 217 of output unit 215
The service content judging unit 231 of service system 23
The attendant's determining means 235 of service database 233
The identity information carrier 30 as one kind of information unit 237
The service system 33 of identification system 31
The database 37 of safety system 35
The identification system 43 of service system 41
The biological characteristic identification unit 451 of biological recognition system 45
The eyes 47 of biological characteristic acquisition unit 453
The fingerprint 49 of face 48
Identity data obtains the signal processing unit 551 of system 55
The running gear 57 of signal-obtaining unit 553
Identifying device 58
The flow that step S601~S613 identity is provided personalized service
The flow that step S701~S717 identity is provided personalized service
Claims (10)
1. a kind of method provided personalized service according to identity, it is characterised in that described method includes：
Obtain the identity data of a client；
A database is inquired about, the service history data of the client are obtained；
A personalized service is provided according to the service history data of the client.
2. the method according to claim 1 provided personalized service according to identity, the wherein visitor
The identity data system at family obtains through one of following two modes：
The biological characteristic of the client is obtained through a biological identification technology, and passes through biological characteristic
The identity data of the client is drawn after identification；And
The information of the device of client carrying is read through an identity data acquisition of technology, thereby
Draw the identity data of the client.
3. the method according to claim 1 provided personalized service according to identity, wherein also wrapping
Include, transfer information to an attendant according to the service history data of the client, be sent to
The information of the attendant includes：The identity data of the client, the grade of service of the client,
The hobby of the client, and one of the service item of the client or its combination.
4. the method according to claim 3 provided personalized service according to identity, wherein transmitting
The mode of information is to pass through to push away the carry-on dress that broadcast mode transmits this information to the attendant
Put.
5. the method provided personalized service according to identity according to claim 3 or 4, wherein,
The client is serviced when the attendant is selected, in addition to from a service shift report inquiry at least
One attendant, including this at least the position of an attendant, arrange an order according to class and grade time and/or agency
People, selects the attendant accordingly.
6. the side provided personalized service according to identity according to one of Claims 1-4
Method, wherein the characteristic and its place always according to each service strong point provide a suitable ground sex service.
7. a kind of system provided personalized service according to identity, it is characterised in that described system includes：
One identification system, the identity data to obtain a client；And
One service system, the identity data of the client is obtained from the identification system, through looking into
A database is ask, to obtain the service history data of the client；Afterwards according to the clothes of the client
Business historical data transfers information to an attendant, to provide a personalized service.
8. the system according to claim 7 provided personalized service according to identity, the wherein body
Part identifying system system connects a biological recognition system or an identity data obtains system, to take
Obtain the identity data of the client.
9. the system according to claim 8 provided personalized service according to identity, the wherein life
Thing identifying system or the identity data obtain system and are arranged at a turnover entrance, to perceive into
Enter the identity data of client.
What 10. according to claim 7 to 9, one of them was described is according to what identity was provided personalized service
System, wherein the system also links a safety system.
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| CN201610047940.5A CN106997566A (en) | 2016-01-25 | 2016-01-25 | The method and system provided personalized service according to identity |
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| CN201610047940.5A CN106997566A (en) | 2016-01-25 | 2016-01-25 | The method and system provided personalized service according to identity |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108197962A (en) * | 2018-03-20 | 2018-06-22 | 北京学之途网络科技有限公司 | A kind of personalized service providing method and system |
| CN109145707A (en) * | 2018-06-20 | 2019-01-04 | 北京市商汤科技开发有限公司 | Image processing method and device, electronic equipment and storage medium |
| CN109389277A (en) * | 2017-08-04 | 2019-02-26 | 丰田自动车株式会社 | Deploy guarantee system |
| CN110019405A (en) * | 2017-12-28 | 2019-07-16 | 阿里巴巴集团控股有限公司 | Information system, electronic equipment, computer-readable medium and information processing method |
| CN111563799A (en) * | 2020-04-30 | 2020-08-21 | 惠州市礼尚迎宾科技有限公司 | Intelligent guest welcoming method, device, equipment and computer storage medium |
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